A. N.

Other
Address
+44 (0) 1234 56789 A.N.Other@emailaccount.com
PROFILE
Ambitious and hard working individual with over 3 years experience in administrative/PA
and office functions.

Able to thrive in fast paced, pressured and challenging environments

Adaptable; quick to learn and develop new skills
Strong communicator with excellent spoken and written English skills
Proven track record as an effective team worker; also able to work efficiently on
own initiative
Results driven; self-motivated to exceed goals and targets
IT Literate: competent in all Microsoft programmes

People Person Team Player Innovative Decision Maker

Diary Management Meeting Planning Copy Typing
Internet Word PowerPoint Excel Email Filing Printing Photocopying

EDUCATION
Institute of Legal Secretaries and PAs, London 2014
Legal secretaries diploma certificate
School, Lee, London 2007 2009
3 A levels
A level A
A level B
A level - A
School, Address, Kent 2002 2007
8 GCSEs A C grade, including Maths and English.

PROFESSIONAL EXPERIENCE
ISS , Architects Client Site, London Present
Client Services Team Member: Based at a busy and vibrant architects office working
as part of a strong team providing solid administrative support to the whole office.
Key Highlights
Meeting and greeting visitors, including important clients and partners

Resume

Booking meeting rooms and coordinating the meeting room diary

Coordinating with the house keeping to ensure meeting rooms are set up a high
standard
Working off initiative performing various ad hoc duties to ensure a smooth
running of the day including; ordering lunch for meetings, answering the phone
and passing on messages/contact information where appropriate
Booking courriers and arranging taxis for members of staff, including the
director
Sorting post/packages as they arrive. Checking the post for invoices and swiftly
distributing post to the team.

BANK, London 03/2011 12/2013

An multinational banking and financial services corporation, employing more than
49,000 staff worldwide.
Administrative Assistant: valued and trusted member of the client technology
services team; daily communication with clients via telephone and email via the client
mailbox.
Key Highlights:
Ongoing successful mailbox and allocation management: allocation of client queries
to team members for swift resolution; monitoring progress to ensure an efficient
conclusion.
Innovative and skilled decision maker, with proven ability to apply corporate thinking
in order to resolve situations in the moment.
Direct point of contact for clients.
Client relationship building and maintenance.
Honing communication skills and appropriately adapting my style to suit a variety of
audiences at various levels, in person, by phone and via email.
Strong team player in a team offering support to global, high profile clients.
Continued demonstration of meeting and exceeding team and personal goals and
targets.
SHOP, Kent 03/10 02/11
Visual Merchandising Assistant / Sales Assistant: interacted with customers on a
daily basis; main duties included assisting with opening/closing of the store and
monitoring the weekly finances.
Key Highlights:
Interacting with customers on the shop floor.
Keeping a weekly record of the transactions each team member made.
Assisting the manager with duties such as employee holiday requests and the
shop floor displays.
SHOP, Bluewater 10/09 02/10

Resume

Sales Assistant: Customer focused role, working on the shop floor of a busy retail
store.
Key Highlights
Proven sales capability.
Strong team player working as part of a busy team.
Adaptable in different situations; proven ability to be able to think on my feet
and react to situations as they arise.

Resume