2013

Advanced Master (MS)

Airport Management

Programme

L a r f re n c e a ro n a u t i q u e

ADVANCED MASTER (MS)

AIRPORT MANAGEMENT

Mastre
Spcialis MS

OBJECTIVES
The Mastre Spcialis (MS) in Airport Management was set
up in 1989 by ENAC in response to requests from professionals
in this eld.
The role played by todays airports has become particularly
important after the liberalisation of air transport and the
privatisation of airport services, which impact directly on the
national economy.
Our internationally recognised programme reects the changing
needs of our industry and covers all areas of aviation.
As such emphasis is laid on conception, design and operations,
safety and security contents, environmental issues, quality of
service and the strategic management of airports.
As a leading provider of global aviation solutions and professional
development programmes, ENAC develops human capital
for tomorrows air transport industry. Thus the (MS) Airport
Management aims precisely at training and preparing these
specialists.

www.enac.fr

ADVANCED MASTER (MS)

Airport Management

MS
Mastre
Airport
Management
Spcialis MS

Programme
The (MS) Airport Management is a one-year full time
programme organised into 2 parts:
Academical and Theoretical: six-months of intensive
in-class lectures
Throughout this period, case studies will be treated
Weekly exams will be conducted to validate each module
Airport visits will be organised
Practical training in a professional environment: six-months
internship in a professional environment, either in France or
abroad.
A tutor from the host organisation supervises this training.
It gives rise to a nal written report, which must be defended
in front of a coeducational jury composed of instructors, the
company delegate and professionals.

Academic Part (From October to March)

The academical and theoretical part is composed of 16 modules
(1 - 2 weeks each).
Module

Director

Hr

AM01

Aircraft and Air Transport System

Pascal DUVAL

ENAC

30h

AM02

International and European Civil Aviation Law

Yves LAVIGNE

WAT World
Assets
Transition

30h

AM03

Air Transport Economics and Management

Nathalie LENOIR,
Louis THWAITES

ENAC/
Universit
Concordia
(Montral)

30h

AM04

Air Transport Security

Mathieu GUALINO

ENAC

30h

AM05

Sustainable Development

Didier VERGEZ

ENAC

30h

AM06

Conception and Operation of Aerodrome

Master Plan

Jorge GONZALEZ
GODINEZ

ENAC

60h

AM07

Airport Certication and Safety

Patrick DISSET

DSAC/SUD

30h

AM08

Passenger and Freight Terminals Management

Dominique CHAVANNE

ADP-i

30h

AM09

Development of Extra-Aeronautical Airport

Activities

Christophe GIRARD

Aroports
de Lyon

30h

AM10

Team Management

Anne Marie SCHAAL /

Marc RAYNAL

ENAC/
MR

30h

AM11

International

MR

Human Resource Management in airports

Marc RAYNAL

AM12

Airport Financial Management

Jean-Franois VERDIE/
Jean Michel VERNHES

ESCT /
Aroport de
Toulouse
Blagnac

60h

AM13

Airport Operations and Service Quality

Valrie SENENTZ

Aroports
de Paris

60h

AM14

Ground Handling

Michel RAGOT

Consultant

34h

AM15

Communication and Crisis Management

Martine DEL BONO

BEA

30h

AM16

Airport Strategy

Jean-Franois
GUITARD

Total
weeks
www.enac.fr

International

Aroports
de Nice
20

30h

60h
604h

AM01

Droit de
lAviation
et du Transport
Aircraft
and Civile
Air Transport
System
Arien

MS
Mastre
Airport

Spcialis MS
Management

Presentation
Introduction to the Aircraft and the Air Transport System.
Pedagogical objectives:
The student will acquire basic knowledge about the aircraft,
ight techniques, and meteorological incidents, aircraft
construction and current aspects that concern the economics of
air transportation.
Content:
Air Transport System
Importance of aeronautical meteorology
Aircraft and ight principles
Air trafc control
Aircraft performances
Aircraft manufacturing
Introduction to the airport environment
Introduction to regional aviation
The airlines in daily operation

Duration:
1 week (30 hours)

Methods:
Lectures
Case study

Dates:
7 until 11 October 2013
Common with
the MS-MTA,
Air Transport
Management

Lecturers:
Experts from
ENAC Air
Transport
Department
and practicing
professionals
Academic
reference:
M. Pascal DUVAL
(ENAC)

AM02

MS
Airport
Mastre
Management
Spcialis MS

Droit deInternational
lAviation Civile
andetEuropean
du Transport
Civil
Aviation
Arien
Law

Presentation
Overview of the principal actors and juridicial processes
governing International and European Civil Aviation.
Pedagogical objectives:
To discover who are the governing institutions and actors, plus
the juridical structure of civil aviation.
To be knowledgeable of the effects of community policy on air
transport and its repercussions on the main actors.

Duration:
1 week (30 hours)
Duration:
1 week (30 hours)
Dates:
14 until 18 October 2013

Dates:
Common with

Content:
ICAO: Chicago Convention: Sources and fundamental
rules of civil aviation laws
Regulation of the French civil aviation
French Airports: creation, status, decentralisation,
operating charges, ground handling, state aids.
International Airport.
EU Regulation, overview & applicability.
Protection of air passenger
Trafc law, bilateral agreements, OPEN SKIES and
aircraft Leasing agreement
Cape Town Convention

MS-MTA,
7the
until
11 October 2013
Air Transport
Common
with the
Management
MS-AM, Airport
Management

Lecturers:
Experts from
Lecturers:
French
Civil
the
Experts
from
Aviation
ENAC
AirAuthority
and
practicing
Transport
professionals
Department

Methods:
Lectures
Case study

and practicing
Chair:
professionals
M. Yves LAVIGNE,
WAT
Chair:World Assets
Transition
Pascal DUVAL
Academic
Academic
reference:
reference:
M.
Pascal
DUVAL
Pascal
DUVAL
(ENAC)
(ENAC)

www.enac.fr

AM03

AirCivile
Transport
Droit de lAviation
et duEconomics
Transport
Arien
and Management

MS
Mastre
Airport

Spcialis MS
Management

Presentation
The Air Transport Economics and Management module is to
enable students to recognise key economic concepts and how
they are used in the air transport business for decision making,
in the short, medium or long term.
Pedagogical objectives:
To appreciate the key economic factors of provision and demand
for Air Transport, in relation to these theories.
To recognise the cost and price structure of airports and airlines
in activities such as pricing and revenue management and route
economics.
To understand how economic fundamentals have a strong
inuence on industry structure and protability.

Duration:
1 week (30 hours)
Duration:
1
week (30 hours)
Dates:
21 until 25 October 2013

Dates:

Common with

7the
until
11 October 2013
MS-MTA,
Air Transport
Common
with the
Management
MS-AM,
Airport
Management

Lecturers:
Lecturers:
Experts from
the
Experts
from
French
Civil
ENAC AirAuthority
Aviation
Transport
and
practicing
Department
professionals
and practicing
professionals
Chair:
M. Louis THWAITES
Chair:
(University Concordia
DUVAL
-Pascal
Montral)

Content:
Introduction to Air Transport Economics
Demand for Air Transport
Airline Planning and Organisation
Airline Cost Structures
Provision of nance
Airline Regulation
The trend towards Alliances and Consolidation
Introduction to Airline Marketing
Pricing and Revenue Management
International Economics and Aviation
Air Transport Forecasting
Cost benet analysis
Methods:
Lectures
Case study

Academic
reference:
Pascal
DUVAL
M.
Pascal
DUVAL
(ENAC)

AM04

MS
Airport
Mastre
Management
Spcialis MS

Air Transport Security

Presentation
Protection of aircraft and airports against acts of unlawful
interference.
Pedagogical objectives:
Become aware of and sensitive to security problems specic to
airlines and airports.

Duration:
1 week (30 hours)
Dates:
4 until 8 November 2013

Content:
Legislative framework
Airport and airline company security management
Human Resource Management
Management of response to acts of unlawful
interference
Financial resource management
Material resource management
Quality Control management
Emergency plans; a counter to against acts of unlawful
interference
Methods:
Lectures

Common with
the MS-MTA,
Air Transport
Management

Lecturers:
Experts from
the French Civil
Aviation Authority
and practicing
professionals
Chair:
M. Matthieu
GUALINO (ENAC)
Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr

AM05

Sustainable Development

MS
Mastre
Airport

Spcialis MS
Management

Presentation
The adaptation of air transport system to issues concerning
sustainable development.
Pedagogical objectives:
Focusing on sustainable development of air transport issues:
In an international context, being aware of global policy about air
transport sustainable development.
Being able to identify the environmental impact of air transport
activities.
Being able to dene and put into practice appropriate solutions
to control pollution due to air transport activities.

Duration:
1 week (30 hours)
Dates:
12 until 15 November 2013
Common with the
MS-MTA, Transport
Management

Lecturers:
Experts and
professionals

Content:
International Environmental Protection Policies in
context of Air Transport
Air Transport and Global Climate Change
Local Air Quality
Aircraft noise impact
Aircraft Eco-Efciency
Operative measures to Reducing Nuisances
Economic Instruments
Challenges of alternative fuels
Development and sustainable operation of an airline
Development and sustainable operation of an airport
Methods:
Lectures
Practical work
Case study

Chair:
M. Didier VERGEZ
(ENAC)
Academic
reference:
M. Pascal DUVAL
(ENAC)

AM06

MS
Airport
Mastre
Management
Spcialis MS

Conception and Operation

of an Aerodrome Master Plan

Presentation
Integrating concerns of operating an aircraft safely within the
conception of an aerodrome.
Pedagogical objectives:
To acquire the knowledge of aeronautical notions of safety,
accessibility and air trafc operations.
To identify different infrastructural means, systems and aeronautical and radio-electric constraints on the airside.
To be in a position to manage these infrastructures.
To be able to conceive a Master Plan with the help of trafc and
capacity forecast.

Duration:
2 weeks (60 hours)
Dates:
18 until 29 November 2013

Lecturers:
Experts from
the French civil
aviation Authority
and practicing
professionals.
Chair:
M. Jorge GONZALEZ
GODINEZ (ENAC)

Content:
Aircraft characteristics and performances: Runway
design and operations
Taxiways, Air Trafc areas
Trafc axes, movement areas
Aeronautical surface pavements
Access roads Network Building concept
Aeronautical meteorology
Trafc Forecasts
Airport capacity
Airport ATM services
Listing of the operational safety policies
Ground Handling and safety practices
Work and task management
Master Plan and Zoning
Environmental Impact statements for aerodromes
Costs and maintenance
Methods:
Lectures
Practical work
Case study
Airport Visit

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr

AM07

Droit de Airport
lAviation
Civile et duand
Transport
Certification
Safety
Arien

MS
Mastre
Airport

Spcialis MS
Management

Presentation
This module presents theoretical aspects related to Safety and
Airport Certication
Pedagogical objectives:
In this module the student will learn the basic concepts of safety
in airport operations as well as the necessary procedures to
obtain the Airport ICAO Certication.
The European and International regulatory context will be
analysed and the management tools such as Safety Management
System will be studied (SMS).

Duration:
1 week (30 hours)
Dates:
2 until
6 December 2013
Lecturers:
Experts from
French Civil
Aviation Authority
and practicing
professionals

Content:
Safety concepts in terms of Accidents Analysis
International Policy and European Safety
Safety operations on the movement area
Management and Safety on the runway and apron
areas
Establishing a standard operating procedures (SOP)
Safety Management System (SMS) and feedback
Impact assessments on safety
Aircraft Rescue and Fire Fighting Service (ARFFS)
Wildlife Hazard Management Unit (WHM)
Aerodrome Emergency Plan (AEP) and Event
Notication
Safety on worksites
Methods:
Lectures
Debate

Chair:
M. Patrick DISSET
(DSAC/SUD)
Academic
reference:
M. Pascal DUVAL
(ENAC)

10

AM08

MS
Airport
Mastre
Management
Spcialis MS

Passengers and Freight Terminals

Management

Presentation
Introduction to the passengers and freight terminals, its
conception, processes and evolution.
Pedagogical objectives:
To understand the problems and issues of air passenger and
freight terminals, taking into account the treatment of passengers, baggage and cargo.
To develop creative solutions and designs in the conception of
terminals.
To sketch out the solutions for the future.

Duration:
1 week (30 hours)
Dates:
9 until
13 December
2013

Content:
Panorama of world terminals
Concept of terminals
Efcient & iconic terminals
Terminal planning
Schedule, cost & organisation of terminal project
Specic equipment in terminals
New terminal technologies
Terminal architecture
Sustainable terminals
Methods:
Lectures
Case study

Lecturers:
Experts from
ENAC Air
Transport
Department
and practicing
professionals
Chair:
M. Dominique
CHAVANNE (ADP-i)
Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr

11

AM09

Development of Extra Aeronautical

Airport Activities

MS
Mastre
Airport

Spcialis MS
Management

Presentation
Developing extra aeronautical activities on platforms to nance
airport development.
Pedagogical objectives:
To become aware of the importance of extra aeronautical
activities for the economy of the airport and the quality of
passenger services.
Content:
Management of commercial activities and real states.
Development of commercial areas and advertisement
Car parks and public transport facilities
Food and Beverages
Car Rental Business
Methods:
Lectures
Case study

Duration:
1 week (30 hours)
Dates:
16 until 20 December 2013

Lecturers:
Experts from
ENAC Air
Transport
Department
and practicing
professionals
Chair:
Christophe GIRARD
(Aroports de Lyon)
Academic
reference:
M. Pascal DUVAL
(ENAC)

12

AM10

MS
Airport
Mastre
Management
Spcialis MS

Duration:
1 weeks (30 hours)
Dates:
6 to 10 January 2014

Lecturer:
Marc RAYNAL,
former Director
HR of Airbus
China, HR and
talents task
force coordinator (American
Chamber of
Commerce in
France) and
Expert of Toulouse
Business School.

Team Management

Presentation
The team managers role and management approaches in a
cross-cultural environment.
Pedagogical objectives:
To get to know ones own denition of managers role, open up
to others.
To understand and perceive the business culture of others (EU,
USA, Asia)
To communicate in an adapted way with people of different
cultures.
To take into account the expectations from the future team
members having a different culture and adapt the required
prole to the aspirations of the candidates.
To anticipate and/or manage the communication problems
caused by cross-cultural differences.
Content:
Perception of the role of leaders and managers
Basic knowledge of cultural differentiations and translation into business practices
Connection with participants own values at work
Ways of communicating with others in the most difcult situations for a manager.
Recruitment interviews in a cross cultural context
Performance appraisal interviews in a cross cultural
context
Methods:
Lectures
Interactive animation
Brainstorming
Simulations

Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr

13

Human Resource Management

in Airports

AM11

MS
Mastre
Airport

Spcialis MS
Management

Presentation
This module presents the current trends of Human Resource
Management (HRM) and the airports environment specicities
from the point of view of the Manager and the candidate.
Pedagogical objectives:
To know the different career prospects on a airport.
To give methods of effective people management (internal
communication, training process, skills management, etc.)
To understand the relation between Social actors and their
impact on Air Transport System.
To be able to prepare oneself to the process of integration
in professional life according to geographical and cultural
variations.

Duration:
1 week (30 hours)
Dates:
13 until 17 January 2014

Lecturers:
Experts and
practicing
professionals.

Content:
HRM systems: ADP Aroports de Paris & Schiphol
Airport
Social and Societal responsibility
Real-time HRM in Airports
People management: internal communication, training
process, skills management and GPEC (Workforce,
Competency Planning and Development approach)
The Social Actors and Partners in Airports
environment
People management dashboards and their
monitoring
Internal and international mobility policy management
Jobs pertaining to the airport sector
Preparing and conducting an HR interview
Methods:
Lectures
Case study
Role play

Chair:
Marc RAYNAL
Academic
reference:
M. Pascal DUVAL
(ENAC)

14

AM12

MS
Airport
Mastre
Management
Spcialis MS

Airport Financial Management

Presentation
Introduction of the nancial aspects in aviation industry.
Pedagogical objectives:
The key objective is to provide the students a set of concepts and
tools to enable them to understand the economic and nancial
aspects of airport management.

Duration:
2 week (60 hours)
Dates:
20 until
31 January 2014
Lecturers:
Practitioners from
DGAC and other
institutions (ACI,
Airports), Faculty
from Toulouse
Business School

Content:
International economic situation of Airports.
Accounting and Taxation for Airports.
Airports Financial Statements Analysis.
Airports revenues and operating expenses: detailed
analysis of an Airports income statement.
Capital Budgeting in Airport Industry.
The Business Plan of an Airport.
Financing Airports: from private equity to structured
nance.
Management Accounting: Balanced Scorecards and
short-term management.
Methods:
Lectures
Case study

Chair:
M. Jean-Michel
VERNHES (CEO,
Toulouse-Blagnac
Airport)
M. Jean-Franois
VERDIE, (Lecturer,
TBS, Toulouse)
Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr

15

AM13

Airport Operation and Service Quality

MS
Mastre
Airport

Spcialis MS
Management

Presentation
Operating an airport platform in view of attaining a high level of
customer satisfaction.
Pedagogical objectives:
To understand the operating modes of the various stakeholders
on airport platform.
To know the organisational structure and relations between the
different services and/or actors.
To understand the main procedures, ensure the continuity of
operations and meet the challenges of customer satisfaction.

Duration:
2 week (60 hours)
Dates:
3 until 14 February 2014

Lecturers:
Experts from
ENAC Air
Transport
Department
and practicing
professionals

Content:
Operation of passenger terminals
Relationship between Airports / Airlines
Principal axes of customer satisfaction
The airport security
Aireld Information System
The case of a regional airport
Performance and reliability of equipment
Resource Management
Police at border control in airport
International Operations
Customer Relationship
Collaborative Decision Making (CDM)
Terminal operations and passenger Flow Management
Methods:
Lectures
Airport visit
Case study

Chair:
Mme. Valrie
SENENTZ
(Aroports de Paris)
Academic
reference:
M. Pascal DUVAL
(ENAC)

16

AM14

MS
Airport
Mastre
Management
Spcialis MS

Ground Handling

Presentation
Introduction to the functions and activities of ground handlers.
Pedagogical objectives:
To give students a complete knowledge of the services provided
by ground handlers, its socio-economic issues, problems and
relationship with the airport authorities.
To understand the dimension of competition in this eld.
Content:
General information on ground handling
IATA documents, the contract support SGHA. (Standard
Ground Handling Agreement)
The ground cargo handling
Handling and safety aspects for stopover passengers
Socio-economic management of ground handlers
The ight track processing

Duration:
1 week (30 hours)

Methods:
Lectures
Airport visit
Case study

Dates:
17 until 21 February 2014
Common with
the MS-MTA,
Air Transport
Management

Lecturers:
Experts and
professionals.
Chair:
M. Michel RAGOT
(Consultant)
Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr

17

AM15

Communication and Crisis Management

MS
Mastre
Airport

Spcialis MS
Management

Presentation
Communication and crisis management.
Pedagogical objectives:
Learn how to respond to a crisis linked to a major event involving
stakeholders of the international aviation community. Students
will focus on communication strategy to be developed in the rst
hours and days following a major aircraft accident.

Duration:
1 weeks (30 hours)
Dates:
3 until
7 March 2014
Common with
the MS-MTA
Air Transport
Management

Content:
Introduction to crisis management
The role of the aircraft manufacturer
The airline company and the Family assistance Plan
Communication with the Victims Families
The Airport and the Crisis management plan
The media and the air crash
The Air safety investigation
Methods:
Lectures
Visit to a crisis management center
Case study

Lecturers:
Experts of the
Ofce Bureau of
Investigations and
Analysis for Civil
Aviation Safety
(BEA), practicing
professionals and
journalists
Chair:
Mme. Martine
DEL BONO (BEA)
Academic
reference:
M. Pascal DUVAL
(ENAC)

18

AM16

MS
Airport
Mastre
Management
Spcialis MS

Airport Strategy

Presentation
This module provides a strategic overview in the way airports
are operated.
Pedagogical objectives:
To identify the key success factors for an airport and acquire the
methodology for the implementation of a strategic approach.

Duration:
2 week (60 hours)
Dates:
10 until 21 March 2014
Some courses are common
with the MS-MTA, Air
Transport Management

Content:
Strategic approach of a major airline company
Strategic approach of an airport
Marketing as the key development factor for an airport
CRM
Positioning of a regional platform
SNC Lavalins market position
Low Cost model
COHOR- allocation of slots
Airport evolutions: roles and changes at Brussels
Airport service quality
Future of cargo airports (Chteauroux case)
Business plan as the key factor for airport strategy
Relationship of the airports and its neighbourhood
Methods:
Lectures
Case study
Airport Visit

Lecturers:
Experts and
professionals.
Chair:
M. Jean-Franois
GUITARD
(Aroport de Nice)
Academic
reference:
M. Pascal DUVAL
(ENAC)

www.enac.fr

19

Professional Openings

MS
Mastre
Airport

Spcialis MS
Management
Training given through the Mastre Spcialis (MS) in
Airport Management prepares students to hold the full range
of positions of responsibility within airport management:
Operations
Marketing
Management
Finance
Human resources.

20

Conditions for admission

MS
Airport
Mastre
Management
Spcialis MS

Prerequisites
Generally, candidates for admission into a Mastre Spcialis
(MS) programme, must already hold a degree at the college entry
level of [Bac + 5] or [Bac + 4 & 3 years of professional experience
after Bac + 4].
However, it is possible to apply with a Bac + 4 level, despite
having no professional experience, but the number of places for
candidates in this (exceptional) category is very limited.
For the Mastre Spcialis (MS) in Airport Management, the
following are considered, among others:
- Masters degree from an engineering or business school
- Other university degree (Master 2, DESS, DEA or non-French
MSc equivalents) in law, economics or business.
Particular consideration will be given to candidates who have
completed work placements with airports, airlines, travel agents
or aircraft construction companies

ENAC SYLLABUS MSAM V.02 130419 TA/JoGo

Note: A French BAC is comparable to a High School diploma.

+ 3 are the numbers of years of extra studies, usually a college
or university environment.

www.enac.fr

21

2013

Ecole Nationale de lAviation Civile

Direction des Etudes
7 avenue Edouard Belin
BP 54005
31055 Toulouse cedex 4
Tl. + 33 (0) 5 62 17 40 00

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