Nicole M.

Hagemann
(E) nhagemann56@gmail.com

Education:
DePaul Universtiy, Chicago, IL
BA-Pending, Organizational Communication
Waubonsee Community College, Sugar Grove, IL
AS, Business Administration

Relevant Experience:
Domus Real Estate Group
Leasing Consultant, Chicago, IL

May 2014-Present

Monitor advertisements accuracy and effectiveness; update periodically

Front desk reception, including answering/transferring calls & greeting visitors, vendors and guests
Pre-screen prospective clients and tenants to ensure qualification
Fully screen applicants including checking credit history, eviction history, and employment
verification
Maintain current, past, and previous listings and availabilities
Research current market trends and local competitors
Complete lease agreements in accordance with Fair Housing
Secure appropriate signatures and payments on appropriate paperwork prior to move-in
Provide necessary receipts for any monetary transactions
Work independently to develop sales-specific skills
Report to office manager, property manager, and development managers
Administrative tasks including lease drafting, maintaining resident files, and routine inspections

Big Onion Tavern Group

Trainer/Bartender, Chicago, IL

May 2013-Present

Promote events, activities, and trips through social media platforms including Facebook, Twitter and
Instagram
Maintain corporate policies and report back to general management
Have full knowledge of multiple menus, be able to adjust items based on common allergies
Follow City of Chicago Liquor Control Commission standards when preparing all alcoholic beverages

Adhere to daily procedures including maintaining bar cleanliness and safety

Create and coordinate unique events and fundraisers for guests and staff
Ensure standards of appearance and sanitation are maintained on a shift-to-shift basis
Provide appropriate training atmosphere to ensure a successful learning experience for trainees
Have maximum availability to assists new hires with safety, sanitation, menu knowledge, etc.

Chilis Bar and Grill

Dining Room Supervisor/Training Captain
January 2013-August 2014
Delegate responsibilities to staff for opening and closing procedures

Motivate staff to maintain brand standards by always displaying appropriate behavior

Maintain necessary standards of quality control, sanitation, health, and safety
Set selling goals for front of house staff members on a shift-by-shift basis
Orientate new staff members and oversee training from beginning to end
Provide timely feedback on training quality to training team members
Evaluate effectiveness of each training module for individual candidates
Coordinate monthly trainer meetings to update and retrain members regularly
Oversee meetings with assistant general manager
Appoint new team members based on above average performance
Collaborate with general management and area directors on new training concepts

Server/Bartender
February 2010-August 2014
Adequately setup and take down bar and restaurant based on brand standards
Learn names of regular guests, service providers, and delivery teams
Prepare and serve drinks based on exact recipes and service qualities
Exhibit a strong sense of urgency at all times to maintain service pace
Ensure all guests have a personalized, hospitable experience
Knowledgably inform guests of specialty menu items and drinks
Answer phone within 3 rings and process all carryout orders
Maintain cash bank and follow money handling procedures
Know and follow all local, state, federal and company policies in relation to alcohol service
Maintain a clean and safe work environment for staff and guests
Proactively communicate positive and negative feedback to appropriate managers
Hostess
May 2008-February 2010
Greet every guest and seat according to individual needs
Efficiently maintain waitlist and each call ahead party
Promptly communicate guest concerns and needs to management
Monitor dining room occurrences to ensure cleanliness and customer satisfaction
Bid farewell to each guest and extrapolate feedback in a friendly manner
Maintain clean host stand, foyer, waiting area, bathrooms, and customer hallways
Assist wait staff with side work and section cleanliness as business dictates
Perform shift change quickly and accurately to allow success for relief staff

Skills:
Microsoft Office (Word, Access, Outlook, PowerPoint, Excel), Abode Acrobat, Aloha POS, Real Estate
Marketing Platforms including Craigslist, Padmapper, Zumper, HotPads, Postlets, RentLinx and Trulia