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Evan Davies- Mansfield

Unit 206

Understand the role of the social worker.

Understand working relationships in social care settings.

1.1Explain how a working relationship is different from a personal relationship.

A working relationship is different from a personal relationship in a few ways,
such as boundaries, you could ask someone in your personal life any number of
questions, but a working relationship must be held as a professional one and
thus boundaries must be put up, like not showing romantic interests or feelings
around the home for example, which is considered unprofessional. You dont
share personal information as you would with friends; you have to meet the
policies and procedures of the place of work, such as calling family members by
their name instead of mum or dad, having no emotional attachment visible, and
treat everyone with equality, regardless of your opinion. For example if you
disliked someone in your work place, you cannot ignore them or refuse to work
with them unless something violates the practice of the home. I guess anything
that is not work related should be kept for uninterrupted breaks and for time
outside of work.

1.2Describe different working relationships in social care settings.

There are many different roles within the social care setting and so that leads to
many different working relationships. The working relationships can differ from
colleague, manager, visiting doctor or nurse, senior and even taxi drivers and
other public workers that as a support worker are easy to encounter, not to
forget the service users and their family and friends. Every one of these roles
have different working relationships and some are more formal than others, for
example; though your relationship with other carers and support workers may be
professional it tends to be much less formal that when dealing with a manager.
Another example would be that the way you address a visiting doctor would
differ greatly from the way you approach and address a service user, although all
four roles are still dealt with in a professional manner they can differ greatly.

Understand the importance of working in ways that are agreed with the

2.1 Describe why it is important to adhere to the agreed scope of the job role.

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It is important to adhere to the scope of the job role because when an employer
first starts working they have agreed to adhere to it, and thus would break any
agreement made between you and the manager, and is a legal responsibility to
perform within your pre defined job role. With understanding the expectations
and respecting the professional boundaries every member of staff perform their
role, and in turn creates an effective working environment, if for example you
begin cleaning the bins when it is your responsibility to care for an individual, the
establishment would cease up, and subsequently the service user may be in
discomfort or even in risk of danger. You must be accountable for your actions
and respectful of others job roles, creating an effective environment to work

2.2 Outline what is meant by agreed ways of working.

Agreed ways of working is referring to the staff following the policies and
procedures, adhering to each individuals care plans accordingly, as well as any
risk assessments in place as well as reading and following any codes of conduct.
An agreed way of working is performing to the standard that was agreed at the
beginning of the employees contract, to work effectively in helping protect and
care for the vulnerable.

2.3 Explain the importance of full and up to date details of agreed ways of
The importance of full and up to date agreed ways of working starts right at the
beginning before anyone is put in a social care environment. Having the job
description and reading it fully, as well as understanding it means that you agree
to follow the agreed ways of working by not only performing to the policies and
procedures standards, but by knowing you have the appropriate skills and
experience to apply for and take on the job in the first place. Its important to
keep up to date with care plans, risk assessments and company policies and
procedures, signing them when read to show the manager who has read them
and who has not, as without up to date information the safety and comfort of the
service users are put at risk. If no agreed ways of working were in place it would
be impossible to know what was expected of the individual, and even harder to
care for the vulnerable.

Understand the importance of working in partnership with others.

3.1 Explain why it is important to work in partnership with others.

Working in partnership with others enables you to perform tasks that would be
impossible on your own, such as hoisting a service user or performing checks on

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medication. Colleagues are not the only people you can benefit from working in a
partnership with however, the families of service users, the service users
themselves, doctors, nurses, occupational therapists, social workers and a
multitude of other healthcare workers and professionals. These people may be
able to help give you useful information and help you in your job, supporting you
with any problems you might have, or even just reinforcing your own capabilities.
If there are difficulties in communicating with an individual service user for
example, talking to a family member or a friend and working with them in
tandem can help you by suggesting methods of communication, or even by
communicating with the individual themselves to help reach a solution. With the
working partnership of anyone thats accessible, it will be much easier to reach
the level of work that you aim for, and care for the individuals as fully as

3.2 Identify ways of working that can help improve partnership working.
Improving partnership working can be done in many ways and there are many
different methods of doing it. One way could be to give honest and unbiased
information and opinions to the people you work with to help build a strong bond
of trust and encourage people to act in the same manner toward you as you do
to them. Identifying strengths and weaknesses of individuals is also key to
improving partnerships, as it can create an opportunity for everyone to learn,
and to provide the best possible care for the service user. You can improve
partnership working by attending training sessions and knowing your own roles
and responsibilities, and having everyone know the policies and procedures. Also
having good communication between everyone involved can make working with
a partner much easier and more efficient.

3.3 Identify skills and approaches needed for resolving conflicts.

Compromising with a difficult individual is very important, as if a conflict seems
one sided it will only anger or agitate the conflicted individuals further.
Understanding each others roles can also help diffuse tension by having
individuals concentrate on their roles rather than the other person, as well as
trying to understand the individuals problems, it could be as simple as turning
the channel over, but even if it isnt, identifying why a conflict has occurred is a
very good step towards resolving it, and understanding that problem helps
create empathy, which is a very useful tool when consoling or comforting
someone. There are also systems in place to resolve conflicts, and risk
assessments to help avoid them all together.

3.4 Explain how and when to access support and advice about 1- Partnership
working, 2- Resolving conflicts.

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You can access support and advice about partnership working and resolving
conflicts from colleagues, senior, manager, even other places like the internet
and other social care bodies. Their experience and knowledge, especially in
reference to your senior in charge may prove invaluable in offering advice and
methods when dealing with conflicts or partnership working. The manager can
help you with the legal side of things, and offer the most professional resolutions
to conflicts between higher bodies such as social services or external agencies.
In regards to partnership working, any time you have an issue or a concern
regarding it, speaking to any of the above entities will resulting similar results as
resolving conflict, for example the senior can offer you professional advice and
from experience may well be able to identify your concern in partnership working
from having felt a similar way in the past.