PAGE 1
Important! With this release, e-MDs Fax Server is now available for installation on a machine running Microsoft Windows
7 or Microsoft Windows Server 2008. For more information, go to the Fax Server section in the e-MDs Hardware and
Software Recommendations document located with your installation media (either the downloaded files from the Support
Center or an installation DVD disc that was mailed to you) or at the Support Center (search for specifications and access
the second linked result). Information regarding the Fax Server requirements is on pages 5-6 of that specifications guide.
Contents
About e-MDs Fax Server 8.0................................................................................................................................. 2
Terms and Descriptions ....................................................................................................................................... 2
Before You Begin .................................................................................................................................................. 2
Important Points!...................................................................................................................................................... 2
Confirm that the Following is Readily Available ....................................................................................................... 3
Installation Overview................................................................................................................................................ 3
2) Uninstalling previous e-MDs Applications (Solution Series and Fax Server) ............................................ 7
To Uninstall e-MDs Applications on Windows Server 2003 ..................................................................................... 7
To Uninstall e-MDs Applications on Windows 7/Server 2008 .................................................................................. 8
3) Verifying Phone and Modem Options (Fax Device and Area Code) .......................................................... 10
For a Standard 56K Phone Modem (Any Version of Windows) ............................................................................. 10
For a Brooktrout Multi-line Modem Card (Any Version of Windows)...................................................................... 11
Verifying Area Code in Phone and Modem Options (Any Version of Windows) .................................................... 12
COPYRIGHT 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 2
Description
e-MDs primary fax engine which communicates with Microsoft Windows Fax Services.
e-MDs FaxMan
Sets options for the e-MDS Fax Server and is a tool for monitoring Outbound and Inbound faxes.
e-MDs Solution Series module that supports outbound faxing from applications such as Microsoft
Word, Outlook, etc. Works primarily in conjunction with the TIFF Printer.
Windows primary fax engine that performs inbound fax reception and outbound fax transmission.
Microsoft Windows real time fax status monitor; accessible via the Tools menu in the Fax Console.
Use the e-MDs Solution Series 8.0 Installation and Upgrade Guide to install the e-MDs TopsData database and eMDs Solution Series on the SQL Server, and then to install e-MDs Solution Series on all workstations in the clinic.
After completing the above steps, follow this guide to install the e-MDs Fax Server components on your Fax
Server.
Important Points!
e-MDs Fax Server must have a dedicated analog phone line that is not split, DSL filtered, or shared with any other
device, including a paper fax machine, credit card machine, or an all-in-one printer. If you use other applications that
dial out via modem (such as lab interfaces or software used to file claims electronically), these applications must be
on separate workstations with a dedicated analog phone line.
In version 8.0 of e-MDs Solution Series, the e-MDs Fax Server module utilizes the Microsoft Windows Faxing API.
Due to this, it is important that the Windows Faxing Services be correctly installed and configured before
implementing the e-MDs Fax Server module. When the e-MDs Fax Server modules are installed in a Windows
Server 2008 environment, the Desktop Experience Windows Feature must be enabled for outbound faxing.
For best performance, do not install e-MDs Fax Server on your SQL Server machine. Fax Server is resource
intensive and could impact SQL Server response times.
Always log into the machine with the Microsoft Windows Domain Administrator during installation. Failure to do
so will cause files to be installed in the wrong directories and will prevent correct handling of files that should be
deleted or overwritten for proper functionality of the application. This may result in access violations and other
unexpected system behavior.
COPYRIGHT 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 3
Real-time antivirus protection and/or other security programs (such as Norton AntiVirus, Microsoft Security
Essentials, McAffee, and so on) can interfere with proper installation or upgrade of any e-MDs module. To avoid
potential issues, temporarily disable or turn off real-time antivirus protection before beginning the installation or
upgrade procedure and do not re-enable until the installation or upgrade is complete.
Installation Overview
1 Verify Information (Requirements, Credentials, Server Name, and Database Name)
The following information is critical and should be confirmed before starting the installation:
Operating System Requirements: e-MDs Fax Server 8.0 can utilize Windows 7, Windows Server 2003,
Windows Server 2008, and/or Windows Server 2008 R2 environments. The operating system can be
either 32-bit or 64-bit. Please have the operating system installation disc available, as it may be needed.
o
As Server 2003 will reach an end-of-life in 2015, it is strongly suggested that Windows 7,
Windows Server 2008, or Windows Server 2008 R2 be utilized.
Hardware Requirements: The Fax Server machine should have a minimum of 2GB of RAM. The modem
must be recognized by Windows; e-MDs makes no specific brand recommendations on modems.
Phone Line: The phone line must be analog and not have any other devices sharing it (physical fax
machines, Point-Of-Sale systems, line splitters, DSL shields, etc.).
Microsoft Windows Domain Administrator account; local IT will know this information.
e-MDs Silent Login user account (explained in the next section on pages 5-6, steps 3-7)
If the e-MDs Fax Server modules were in use previously, this account most likely exists already.
As such, obtain this information from a user at the clinic prior to beginning the install. You can
also try to log into e-MDs using Fax Server as the username and password, as this is the
standard/default Silent Login user account.
Both can be obtained from an existing workstation from the e-MDs login splash screen; use the
button to drop down a menu where this information is listed.
2 - Uninstall Previous e-MDs Applications (e-MDs Solution Series and e-MDs Fax Server)
Any previous e-MDs applications including Solution Series and e-MDs Fax Server should be uninstalled prior to
installing a new version to ensure a fresh installation. Note: One or both may be present.
Windows Server 2003: Access the Control Panel Add/Remove Programs Uninstall e-MDs Fax
Server and/or e-MDs Solution Series.
Windows 7 or Server 2008: Access the Control Panel Programs and Features Uninstall e-MDs Fax
Server and/or e-MDs Solution Series.
3 Verify Windows Phone and Modem Options (Fax Device and Area Code)
Confirm that the modem device is recognized by the system:
If using a BrookTrout card, nothing will be listed in this area. Instead, access the Windows Device
Manager and confirm that a Computer Telephony entry exists. Expanding this option will show
the name of the installed BrookTrout card.
COPYRIGHT 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 4
Configure Windows with the correct area code (Control Panel Phone and Modem Options Dialing Rules Tab).
Windows Server 2003: The Microsoft Fax components are called Microsoft Fax. This is an additional
Windows component that must be added via the Windows Server 2003 installation disc.
Windows 7 and/or Server 2008: The Microsoft Fax components are called Windows Fax and Scan. This
module is installed by default in Windows 7/Server 2008; it does not have to be installed on its own.
Fax Account: Following installation, access Windows Fax and Scan Tools Menu. Choose Fax
Account and create an account by connecting it to a local fax modem. This is required.
Additional Server 2008 Requirement: The Windows Desktop Experience Feature must be
installed. A reboot is required after installing this module.
Dialing Rules may need to be set up as well; please see page 17 for more information.
Most clinics will download the installation files from the e-MDs Support Center once they are entitled.
Requirements for installation of any/all e-MDs components (Solution Series, Fax Server, etc.):
o
Log into the machine using the Windows Domain Administrator account.
Install e-MDs Solution Series to C: drive only; using other partitions/drives cause problems.
While installing e-MDs Solution Series on the Fax Server machine is not specifically required, it is strongly suggested
to help with troubleshooting efforts, ensure .NET files are present, and add the TIFF Printer.
Follow the same installation rules listed above (domain administrator, C: drive, and so on).
Following installation, verify the e-MDs Fax Server service is running successfully (its status is Started).
o
If this service did not start, right click on it and choose to Start.
If this fails due to an error such as 1053, 1058, 1063, 1067, 1069, and/or Started and
stopped with no work to do, contact e-MDs Support. Further information is on page 29.
Set a dependency on e-MDs Fax Server so that it will automatically start following a reboot of the Fax Server
machine by running sc config Emds.Fax.Server.Solution depend= Fax in a command prompt.
Create a virtual Fax Server in e-MDs FaxMan Server Configuration. This is an absolute
requirement; faxes cannot be transmitting until this is completed. Please see pages 23-24.
Set the clinics fax number in the Configuration area of e-MDs FaxMan.
7 Configure All e-MDs Workstations to Point to the e-MDs Virtual Fax Server
Log into e-MDs at all workstations and access the Fax Monitor.
You may get a popup stating that a Fax Server must be chosen. If so, click on OK.
o
A small window titled e-MDs Fax Monitor Options will appear. Set it as follows:
o
o
o
If this popup doesnt appear, click on the Tools menu at the top, and then select Options.
Fax Printer Folder: Set this to C:\Faxprinter (a local folder, not a UNC path shared across the
network).
Fax Server: Set this to the name of the virtual Fax Server you previously created in step 6.
Delete on Submit: When checked/enabled, a fax disappears from the fax list area in Fax Monitor
once it is submitted. This helps prevent confusion and is thus suggested be used by clinics.
Click on OK to confirm these settings. You should now be able to fax from the workstation.
Repeat this process at all other machines.
COPYRIGHT 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 5
1
2
You will need to verify several credentials prior to working through the installation, including:
Verify that the Microsoft Windows Domain Administrator account credentials can be used to log into Windows on the
computer where the e-MDs Fax Server will be installed. Do not proceed until you are able to log in successfully with
these credentials.
This account is used to log into the Fax Server machine after a reboot (i.e., when logging into Windows itself).
Note: You must use the Domain Administrator account when performing the installation of any components, including
Microsoft and e-MDs modules. Further, the Domain Administrator account must be used when testing to confirm full
faxing functionality. Using an account that is only a member of the Domain Administrator group (instead of the primary
Domain Administrator) is not adequate and will result in improper installation of required files.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 6
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 7
If e-MDs Fax Server modules were previously installed, you should stop the services first:
o Click the Windows Start button Run type in services.msc and hit Enter.
o Right click an entry and choose Stop. Stop e-MDs Fax Server and then e-MDs External Heartbeat.
Note: If the Fax service (Microsofts fax service) is left running during the install, any received faxes
will not be automatically imported into e-MDs Docman after the e-MDs Fax Server installation is
completed. These faxes can be manually imported into Docman using the Import Document
option under the Tools menu.
NDDF Framework
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 8
Do the same for C:\Program Files\e-MDs\e-MDs Fax Server, renaming it to Fax ServerOLD.
o
Note: If using a 64-bit machine, go into C:\Program Files (x86) to locate the e-MDs folders.
This step ensures that the previously used files and folders will not interfere with the new installation.
If e-MDs Fax Server modules were previously installed, you should stop the services first:
o Click the Windows Start button Run type in services.msc and hit Enter.
o Right click an entry and choose Stop. Stop e-MDs Fax Server.
o
Note: If the Fax service (Microsofts fax service) is left running during the install, any received faxes will not
be automatically imported into e-MDs Docman after the e-MDs Fax Server installation is completed.
These faxes can be manually imported into Docman using the Import Document option under the Tools
menu.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 9
Do the same for C:\Program Files\e-MDs\e-MDs Fax Server Solution, renaming it to Fax Server
SolutionOLD.
o
Note: If using a 64-bit machine, go into C:\Program Files (x86) to locate the e-MDs folders.
This step ensures that the previously used files and folders will not interfere with the new installation.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 10
3) Verifying Phone and Modem Options (Fax Device and Area Code)
Before you can install and configure the applications, you must verify the modem is operational.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 11
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 12
Verifying Area Code in Phone and Modem Options (Any Version of Windows)
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 13
1
2
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 14
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 15
Sharing Tab: Do not share out the fax; this can cause problems. By default, it is not shared.
Tracking Tab: This tab designates what activity will appear in the Microsoft Faxs Fax Monitor window. For
clinics with multiple modems, you can set either the incoming or outgoing fax to be monitored, which can
show you real time activity.
Archives Tab: Shows where all incoming and outgoing faxes are archived. By default, the locations are:
Devices Tab: The installed modems will be listed in here; you can highlight each one and click on the
Properties button to access more options.
Properties Button: You can set the number of retry attempts and the delay in between; by default,
this will be 3 times every 10 minutes. After these retries are exhausted, the fax will enter a Failed
status in e-MDs Fax Manager, and will only be resent if a user manually chooses to resend it.
The Cleanup area is worth noting, as it can be set up to delete faxes from the above folders after a
certain number of days. By default, this should be turned off. It is not necessary to keep every fax
ever received, as e-MDs will automatically import all received faxes into its shared Docman Images
folder. In other words, once a fax is received, it is imported into Docman, as a copy of the fax is
added to the Docman Shared Images folder. Setting a cleanup to delete faxes that are for
example six months or older will help ensure that the Fax Server machine does not become
overloaded with thousands of redundant fax images.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 16
Access Windows Fax and Scan: Start Devices and Printers Fax.
Desktop Experience (Windows Server 2008 Online): If using Windows Server 2008, you must install the Desktop
Experience Windows Feature. After it has been installed, you must reboot the system.
1.
2.
3.
Click Start, access Programs, go to Administrative Tools, and then click Server Manager.
Note: In the below screenshot, the features already show the Desktop Experience listed, meaning
that it is installed. For now, this guide assumes that this has not yet been added, and thus, does not
appear in the Features Summary area.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 17
http://www.youtube.com/watch
?v=cOyRFP6KuEI
Additionally, steps direct from Microsoft:
http://technet.microsoft.com/enus/library/cc754314.aspx
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 18
Most clinics will download installation files from the e-MDs Support Center once they are entitled to the newest version.
New clinics and special cases will be sent an installation DVD.
Please refer to the install guide and documentation for assistance with installing e-MDs Solution Series 8.0. There should
be a Documentation folder that includes these steps.
o To summarize, you need to do the following:
1. Log into the Fax Server machine using the Windows Domain Administrator account.
2. Know the clinics server and database names prior to performing the install.
3. Use Windows Authentication when prompted.
Following installation, ensure that you can log into e-MDs using an existing account. For example, you can use the e-MDs
Silent Login user account (named faxserver) to test this. You could also use the existing administrator account, or any eMDs user account.
Most clinics will have downloaded the latest install files for e-MDs 8.0 from the Support Center once
the clinic has become entitled.
Only new clinics and special cases will have an installation DVD.
Locate the Fax Server folder and run the setup.exe file found within it.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 19
When the Question window opens (see below), click Yes to continue.
This screen is stating that all faxes in the Microsoft Fax inbox will be deleted. This is done to prevent a second
import of existing faxes. In other words, if a clinic had 2,000 faxes in their current Microsoft Fax (or Windows Fax
and Scan) inbox, and these werent purged, a copy of every fax (all 2,000) would be re-imported into Docman.
Windows Server 2003s inbox is located at:
C:\ProgramData\Microsoft\Windows NT\MSFax\Inbox
You do not have to make a backup of these files, as faxes are immediately imported into Docman. This means
that every incoming fax has been copied into the Docman Images folder on your clinics network. As such,
purging the inbox will not remove any faxes from your clinics Docman, nor any information in patient charts.
You can certainly make a backup of these files if desired; simply copy all files in the corresponding folder above,
and paste them into a different folder elsewhere (it is suggested that you create a Fax Backup folder on the
desktop, and then copy all faxes from the appropriate Microsoft Windows inbox, as referenced above).
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 20
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 21
10
11
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
12
PAGE 22
13
14
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
15
PAGE 23
16
Following the reboot, access services and verify that the e-MDs Fax Server service is running.
Windows Server 2003: Click the Start button and then Run. Type services.msc and hit enter.
Windows 7/Server 2008: Click the Start button and type services.msc in the search field. Hit enter.
Locate e-MDs Fax Server and confirm that its status shows as Started.
If this fails with any kind of error, contact e-MDs Support. Examples includes 1053, 1058,
1063, 1067, 1069, and Started and stopped with no work to do. See page 29 for help.
To force the e-MDs Fax Server service to automatically start following a reboot, do the following:
Open a Command prompt:
o Windows Server 2003: Start Run Type cmd Hit Enter.
o Windows 7/Server 2008: Start Type cmd in the search field Hit Enter.
Type sc config Emds.Fax.Server.Solution depend= Fax and hit Enter (be sure to include all spaces).
This process sets a dependency on e-MDs Fax Server via the Fax service, meaning it will automatically
start whenever the Fax service is running. This is considered extremely helpful and strongly suggested.
17
Following installation of the e-MDs 8.0 Fax Server modules, you absolutely must
create a Virtual Fax Server. Until this is done, no user will be able to send any faxes.
At the Fax Server, log into e-MDs FaxMan. Access the Server Manager Tab (far right). You will see two
columns. The left column lists the name of your physical Fax Server machine(s). The right column mentions the
name of any virtual Fax Servers youve created (this will initially be empty following the install).
18
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 24
19
Click Add New and type in a name for the virtual Fax Server. This name can be anything it is only a label. It
is suggested that it be named identically to the Fax Server machine name (for simplicity). Click Add and then
Done.
20
Back in the Server Manager Tab, click on the Fax Server machine name on the left to highlight it. Then, on the
right side, place a checkmark next to the virtual Fax Server you just created. The virtual Fax Server will turn
blue; this indicates that it is now active and connected to the physical Fax Server machine.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
21
PAGE 25
You should also add in your clinics fax number into e-MDs FaxMan.
1.
2.
3.
4.
5.
6.
Confirm that the phone number is now listed in the Maintain Phone Number area.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 26
Create the C:\Faxprinter Folder and Confirm All Folder Permissions (Any Version of Windows)
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 27
C:\Program Files\e-MDs
C:\Faxprinter
C:\Temp
2.
3.
4.
5.
Click on Apply.
6.
Click on OK.
2.
3.
4.
5.
In "Permissions for
Administrators," ensure that
"Full Control" is listed under
"Allow" column.
6.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 28
e-MDs Fax Server 8.0 only installs the eMDs Fax Server service; it does not install
an e-MDs External Heartbeat service
(which was present in the previous versions
of e-MDs Fax Server, such as 7.2.1 and
prior) as the Heartbeat is no longer needed.
Right-click e-MDs Fax Server and then
click on Properties.
Note: If changes are made in the FaxMan, you
must restart the e-MDs Fax Server service.
Type in
sc config Emds.Fax.Server.Solution
depend= Fax
and hit Enter. This will set the e-MDs Fax
Server service to automatically start
following a reboot (specifically, it forces the
e-MDs Fax Server to start alongside the
Fax service).
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 29
Common Errors that may occur when restarting e-MDs Fax Server Service:
1053: This error indicates the Fax Server machine cannot be authenticated via the server. Unfortunately, this error can be
caused by potentially dozens of factors. The quickest thing to try is a fully uninstall/reinstall of the Fax Server components. If
this doesnt resolve the issue, it is best to contact e-MDs IT Support (make a ticket in the Support Center).
1058: Indicates that the service is disabled. Access e-MDs Fax Server Properties Logon Tab. In the Hardware Profile box
(middle of the screen), select the appropriate Profile (highlight it) Click Enable Click Apply Click OK.
1063: Indicates a failed installation. Fully uninstall the e-MDs Fax Server components and then reinstall. Make sure you are
logged in as a domain administrator, are installing to the C: drive, and have temporarily disabled security/firewall programs.
1067: Normally indicates a problem on the Microsoft Fax side; local IT will need to check options. In particular, make sure the
Archive folders are correctly set in the Fax properties.
1069: Indicates that the password for the Logon is incorrect. Access e-MDs Fax Server Properties Logon Tab Delete the
password for the account Type in the correct password in both fields Apply OK.
Started and stopped with no work to do: Indicates that the Fax service (Microsoft Windows side) isnt running. Fax will
not run if there is a problem with the modem (such as a bad driver, powered off, physically broken, disconnected, etc.) or if
there are too many modem devices installed on the machine. Windows 7 can have 1 modem device while Windows Server
2003/8 can have up to 4. Datacenter and Enterprise versions of Server 2003/8 can have an unlimited number of devices.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 30
Following installation,
you must go to every
workstation and set the
Fax Monitor to point to
the new virtual server.
Until this is done, no
one will be able to send
faxes.
At all workstations,
login to e-MDs Solution
Series. You can use
the administrator
account, an existing
user account, or the eMDs Silent Login user
account (faxserver).
Once in e-MDs, click
Run and then select
Fax Monitor.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
PAGE 31
In e-MDs Solution
Series, click Run and
select Chart.
On your desktop,
double click the e-MDs
Solution Series icon.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
10
11
12
13
PAGE 32
14
Click Done.
15
PAGE 33
window appears).
16
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
17
18
PAGE 34
19
The fax status will be shown along with the other pertinent information in the Pending Faxes area.
20
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827
21
PAGE 35
If the fax did not transmit, local IT will need to check the following:
Is the number you are faxing to correctly dialed? The Microsoft Fax (or Windows Fax and Scan) has a Fax Monitor
under its Tools menu, which you can use to see the real-time status of a fax. You can use this to confirm whether or
not a fax has been dialed correctly.
Are any other devices currently sharing the phone line, such as a physical fax machine, Point-of-Sale system, DSL
shield, phone line splitter, etc.?
Does the modem dial out in Fax Console? (In fax console, send to a cell or any number with caller ID and confirm
that the number calling is the fax.)
Are you able to fax from directly within Microsoft Fax (or Windows Fax and Scan)?
o
When testing this, please choose the generic.cov cover sheet to see if faxing is successful.
Do you need to dial a number to get an outside line? (Test with an analog phone on the line.)
Have you setup the Windows Dialing Rules? This includes setting up numbers for outside lines, long distance area
codes, ten digit dialing, and so on. Please see page 17 for more information.
You may need to contact your phone company to confirm specific dialing rule needs, and/or to ensure that the fax
line is currently operational.
Try reinstalling the modem drivers, powercycling it (turning it off and on), reseating it (if it is internal), and/or
swapping the modem out with a replacement.
Try reinstalling Microsoft Fax (if using Windows Server 2003). You may also want to try running a repair of the
Windows operating system (this may require the installation media/files).
Confirm there are no physical hardware problems with faxing devices kinked phone lines, loose connections, etc.
Copyright 2014 e-MDs Inc., All Rights Reserved. Product and company names are trademarks of their respective owners. R01 20140827