Marketing Background
A. Overview of the Industry
consumer displeasure
suffocating masks.
towards
irritating,
damp,
and
Utility
The cartridges will contain a charcoal filter, as this is an
inexpensive mechanism for filtering odors and particulate
matter. Positioning the product as a commuter mask
necessitates the need to cater to commuter needs. Therefore,
the product aims to protect individuals from harmful
exposure to street pollution, and deodorize displeasing odors
associated with the commute, while solving the problem of
discomfort and shame of wearing a mask.
Affordability
By and large, the products affordability owes itself to its
reusable quality. Through this product, a user can have his or
her own personal mask. Aside from the psychological benefits
of this perceived ownership, a consumer will see convenience
in the outlook, Isang bilihan lang, tapos bibili na lang ako ng
bala. Practically, cartridges will require less material than
full disposal masks, which either allows for convenience
packs that will contain more pieces, or lowered prices for
packs of the same item count.
Branding of the product is still being planned, as the target market is still
being studied (behaviors, buying patterns, social class). However, the
branding pitch will certainly package the product as something clean,
sanitary, and healthful. Prospective spin-off products will still adhere to
these three points: there is a potential for different colors and printed
patterns, diverse cartridges, filter mechanisms and scents.
b. Price
Our product will be cheaper than the more elaborate dust masks in the
market that are made of plastics. Yet it will have a slightly higher price
than regular cloth masks seen in retail, which do not provide our
products more elaborate filtration. Further market research will be
done to determine an exact suggested retail price for the product. This
will help us maximize profit and and build strong relationships with our
target market.
c. Place
We aim to make our product accessible to our demographic by selling our
product in supermarkets and groceries. The scenario is similar to the
Physiogel and Cetaphil case, as our product will seek to opt out of the
exclusivity to drug stores and specialty shops. Immediately, there is an
edge against the disposable medical mask competition, which has lesser
channels of selling.
d. Promotion
The goal of our products promotion is to create or emphasize a need.
This will be done through a three-pronged approach: disease, discredit,
distinct.
Disease
Promotion will focus on the possibilities of contracting
disease in routine commutes. Commutes make the target market
vulnerable to air pollution, car fumes, allergens, second-hand
smoke, airborne diseases. Our product will prevent such from
happening. Without our product, you are in danger of contracting
disease.
Discredit
Our product can do things others cant. A normal retail mask
made of cloth will not have the same protection we offer. Gas
masks are clunky, pricy, and inconvenient. Medical masks are not
made for the streets. Competition does not have the appropriate
and sufficient filtration mechanism appropriate for the harmful
effects of commute mentioned above.
Distinct
We will work towards accrediting our product through
national health standards, and even have it certified as a lifesaver
item. Promotion will elevate our product as one-of-a-kind in
convenience, design, utility, and affordability. Tailor-made for the
daily commute.
Our promotional advantage is in our desire to be intentional. Our most
vital communication channel will be going out in the field. Persons will be
deployed to showcase our product in commuter-heavy locations, like
train stations and bus stops. The second important channel are our radio
advertisements, which will cater to the demographic that uses public
transportation.
Our strategy can be summarized in two points: understanding the
customer, helping the customer. Our product is a product that seeks to
know the needs of its target, and aims to bring solutions to commuter
woes. These in itself are central to marketing.
II. Project Overview / Company Background
A. Company Profile/Nature of the Project
Aliskabok is a student run company designed by six Health
Sciences majors of the Ateneo de Manila University. The companys
vision is to see commuters disease-free from communicable respiratory
diseases. In order to achieve its desired outcome, the company will seek
Clean Air Act of 1999. Currently, there are no affordable masks targeted
specifically for this problem.
From Nielsens report on the shopping trends of Filipinos published
last August 2013, Filipino shoppers are shifting from sari-sari stores to
supermarkets. This is due to the increase in supermarkets near
residential areas. Because of this, it has become easier for shoppers to
frequent supermarkets. The study showed that 32% of shoppers ride the
jeepney, 28% ride the tricycle, and 21% opt to go on foot. This shift from
mom and pop shops to more mainstream retail stores opens an
opportunity for the company to interact with more consumers. The report
also revealed that 3 out of 10 shoppers are influenced by promotions,
while 9 out of ten are impulsive buyers, ending up purchasing more that
they had intended. There was also an increase of early adopters, from 9%
to 15%, indicating that more people are willing to try new products.
Filipino shoppers also tend to buy more frequently and only what is
needed, as opposed to buying in bulk. This has resulted to an increase in
spending.
All of these indicate that the company has a good chance of
penetrating the market. Many Filipinos are willing to try something new.
They are also more accessible due to the shift from sari-sari stores to
supermarkets. This is also crucial when educating the market, since the
concept of wearing masks while commuting is still new and quite
unpopular. But because there is still a large number of people who buy
only immediate essentials, especially those belonging to Class C, D, and E
that purchase based on their outlook, the biggest challenge of the
company is to position the product as a basic necessity as opposed to a
luxury product. This is where placing the product in the supermarket
rather than a mall becomes more advantageous. In addition, it also gives
the product more exposure because as mentioned, the supermarket is
more frequented by the market. And because of more frequent shopping
trips, it will be easier for the disposable/refillable aspect of the product.
III. A Resource Management Strategy
A. Human Resource Management
In order to properly manage Aliskaboks human resources, the
group has decided to adapt the Human Resource Management
framework of the International Civic Service Commission (ICSC) as well
as that of the Balanced Scorecard in order to ensure that the Human
Resource systems of the company are working optimally.
ISCS Framework
The ICSCs framework (shown above) is divided into four major
portions, each of which works together to attain the best value for every
company employee. The Balanced ScoreCard (framework shown below)
is a strategic management system that is used to cascade specific goals
across the company through the application of four different
perspectives. These perspectives, namely financial, internal business
processes, organizational capacity, and finally that of customers and
stakeholders are taken into account along with the companys vision and
strategy in order to create certain strategies, goals, and metric to finally
attain the companys main vision.
For the intentions of human resource management, the
perspectives of internal business processes as well as that of
organizational capacity will be used. Set initiatives will be determined by
each company department vice president, as well concrete objectives for
the vice president to fulfill these initiatives. In turn, managers under this
department use the vice presidents objectives as their own initiatives,
and thus coming up with their own objectives to fulfill the initiatives set
for them and end up cascading the vision of the company in a concrete
and manageable way down to the last employee.
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Positive Approach
Focus group discussions had found that the company could have
approached the brand in two ways: negative focus (anti, use of reds,
protection only, emphasis on removal or denial, angry, grungy fonts), or
positive focus (security more than protection, health, use of blues and
greens, determined, not angry fonts). We had chosen to use the positive
approach because the company desires to present itself as a trustworthy
brand, not only catering to protection, but the health aspect as well.
Color
Blue was used to convey security, dependability, and resolve
(consider the projections of authority a blue PNP uniform conveys); blue
evokes trust from the customer. Green was used to signpost to health and
healing.
Font
The font is a custom font based on Kohinoor Devanagari. Typeface
extremes are sliced in sharp angles (flows from same angles as the
shield) to reinforce the security associated with the brand. The Ks are a
subtle hint to impenetrable walls. Small-caps were employed to convey
openness and friendliness.
Check-Shield-Mask
The green element is a combination of a check, shield, and mask.
The check conveys correctness and sureness. The shield conveys
security. Both elements combine to show the figure of a mask, to
immediately associate the brand name to the product.
Title and Subtitle
The word mark adds a stylistic exclamation mark to portray action
(Umalis ka, alikabok), and emphasis. It is skewed towards the receiver, as
if it is popping out of the page, ala comic book, to be dynamic. To add
clarity, the product we offer is explicitly defined as anti-alikabok to
shed light on the Aliskabok-alikabok play of words.
2. Price
Product Costs, Pricing and Breakeven Analysis
Priced at two-hundred pesos (P200.00) per facemask, and seventy
pesos (P70.00) per cartridge, Aliskabok will break-even after 25 months
of full operations. Breakdown of costs are elaborated with the tables
below.
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17
Map 3. Map showing the LRT Stations where Aliskabok will be sold. A.
Cubao Station, B. Legarda Station, C. Doroteo Jose Station, D. Gil Puyat
Station, and E. Baclaran Station
The LRT stations chosen were based on the nearby establishments and
infrastructure. The Cubao station is near malls and markets. It is also the
link to the MRT line. Legarda station is near a public market as well as 9
major colleges and universities. Doroteo Jose Station is near a shopping
18
center, Quiapo district, and University belt. It is also a link to LRT line 2.
Gil Puyat Station is near 2 schools, a mall, Cartimar district, Buendia
PNR station, and 2 bus terminals. Lastly, Baclaran Station is near the
Baclaran church, Coastal mall, JB Line Bicol Express, and NAIA. Because
of these, a large volume of passengers is expected in the given stations.
Map 4. Map showing the location of the Bus and Jeepney Terminals
where Aliskabok will be sold. A. Alabang-Zapote Road Jeepney Terminal,
B. Taft Avenue, Pasay City Bus Terminal, C. Market! Market!, Taguig
Jeepney Terminal, D. Guadalupe, Makati Bus/Jeepney Terminal, and E.
Cubao Bus Terminal
It can be noticed that although there is a large volume of Public Utility
Bus (PUB) and Public Utility Jeep (PUJ) passengers, there are only 5 bus
and jeepney terminals where Aliskabok will be sold directly. This is due to
the lack of infrastructure for the terminals. Bus terminals are privately
owned and are commonly located at the south and north ends of Metro
Manila. For Public Utility Jeeps the number is even less. Most passengers
access PUBs and PUJs within Metro Manila through the stops along their
routes. There is not enough space to set up an actual stall. Most of the
stalls that sell food and other products in these stops are illegal or do not
have permits.
Distribution
Due to Aliskaboks large target market, a multichannel distribution
system will be used in order to maximize the products reach. The
product will be made available through direct and indirect marketing
channels. The direct channel will be through stalls in MRT stations, LRT
stations, Bus and Jeepney Terminals, and direct selling to companies. The
indirect channel will have SM SaveMore Markets as the intermediary.
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Main Goal
The goal is to make the brand a necessity, through focused
advertising that establishes connections. We had proposed in
former iterations of this pass a strategy done through a threepronged approach: disease, discredit, distinct. Certainly, we will
still adhere to this, albeit with a mindset more aligned to the now
more focused branding initiative (i.e., positive portrayal discussed
above).
Again, we will put forward brand necessity by highlighting
the benefits of using a mask, while touching upon the
consequences of not using our product. We will make our strategy
focused by not falling into the trap of haphazard promotional
efforts start-ups usually have (i.e., continuity in design, not
consumer-centered) by defining and strictly adhering to a brand
DNA. To establish connections we ensure that all advertising will
aim to be relatable, and to humble the product to equal levels to
the consumer.
Consumer
Insights
What does our consumer think now? What do you want your
consumer to think/feel/do? (Desired response)
The consumer values affordability with utility. Selling the product
under the assumption that it is acceptable to consumers by virtue
of it being an innovation or new technology is not enough.
Truthfully, most of this population would find it acceptable to
commute without the mask we are proposing to provide. To
commute without a mask is commonplace. To penetrate this
market, we have to ensure that consumer perception be influenced
towards not necessarily a cheap product, but rather, an
investment
or
worth
the
purchase.
What should we tell them? (Stimulus: benefit)
We will focus on the benefit of health. In our field, we are
taught a bio-psycho-social appoach. These will all be vital, yet what
should be considered is an appropriation or contextualizing of the
biological-physiological aspect. What will be most effective is to
communicate our medical message in terms understandable to the
receiver of information. We will do this by focusing on household
diseases the consumers are most acquainted with. For example, the
language of particle concentrations and reaction mechanisms in
respiratory health can be strategically unpacked with words such
as ubo, alikabok, sipon, or pneumonia (more extreme, yet still
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Budget Source
Aliskabok will get its initial investments from two main sources.
The first being initial investments from the shareholders, which compose
of the companys executive board. Each member of the executive board
will provide capital amounting to Php 150,000 per member. The
remaining value of 6.5 Million Pesos will be loaned through BPIs
KaNeGOsyo program. Since Aliskabok will be registered as a
partnership, collateral have been agreed to be extendable to the assets of
the shareholders families with due permission amounting to over Php
150,000,000.00
Capital Costs
Capital costs will comprise the bulk of Aliskaboks expenses for the
companys initial movements into the business environment. These would
mainly comprise of legal expenses such a licensing and insurance as well
as equipment the company needs in order to operate efficiently.
For the business to operate, the necessary permits and
registrations must be obtained. The DTI Registration would cost Php
2,300, Php 300 for the registration fee and Php 2,000 for the business
name registration fee. The Mayors permit in Quezon City would cost Php
200. The BIR Certificate of registration is Php 500 annually. Lastly, the
LTO registration would cost Php 2,000.
For logistical needs such as transporting equipment, trucking
services from outbox express will be used totalling 175,000. Retailing the
machine to manufacture cartridges from company Kanwal Enterprises
would cost P 3,500,000, while a plastic molding machine, specifically the
1994 Ferromatik Milacron Injection Molding machine model would cost P
110,358.95. Suzukis website shows that AUVs can be purchased at
450,000 pesos, while the store USC Allied PC Trading offers desktop
units in bundles of 5-6 for P 70,000. Finally, car insurance costs Php
14,000 premium from the Standard Insurance company. To keep track of
the different department activities, information systems must be put into
place. Averaging the quotes from Astra Philippines, Alliance Software
Inc., and I-Bridge Systems Philippines, Inc., the information management
system would cost Php 25,000. The financial management system would
cost Php 20,000. The integrated management system would cost Php
10,000. Also, research for HEPA technology import would cost 1 million
pesos.
For infrastructure, 15 kiosks will be built at Php 8,000 each, from
Lorenzo Wood Supply in Marilao, Bulacan. This is inclusive of transport
of the product from Bulacan to the Marikina Warehouse.
Operating Costs
26
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sewing supplies are popularly found. The polyethylene plastic base will
be acquired from KY Plastic Trading, a plastic company in Bulacan. This
plastic will be processed into the molds of the masks. The rubber padding
will be acquired from a supplier in the form of sheets at Php 70 pero
kilogram. Abaca fiber will be supplied by an abaca farm at Php 20 per
kilogram. Thin aluminum sheets will be acquired from an aluminum sheet
supplier at Php 19.35 per kilogram.
2. Demand Measurement
A. 3M Sales Report
The 2013 3M Sales Report was inquired from 3M USA. This report
reflected all summarized financial transactions of the corporation. These
include reports per region of the world, as well as per
industry(Industrial, Safety and Graphics, Electronics and Energy, Health
Care and Consumer) that the company invests in.
The compared product, a half-face respiratory mask, falls under the
consumer end as a protective material product. The 3M report shows
that the 2013 Sales for consumer products is at $4,435,000,000.00.
Further reports show a breakdown of such, wherein protective gear have
a 10% of consumer sales. 38% of that protective gear goes to half-face
masks and cartridges.
In terms of the breakdown of sales per region, Asia-Pacific carries a
29% of total sales, 9% of which is found in the Philippines. This gives the
Philippines 2.8% of 3M sales.
Using the given data, and cascading the percent market shares, the
Philippine market for half-face respiratory masks reaches a total of Php
96,044,000.00. Considering the individual cost of their product average
of Php 200, the total quantities sold in a year would reach 530,200 which
is about 44,185 pieces of masks and cartridges sold in a month.
Considering that they already have a strong market penetration, the
projected sales would be near and pegged at a 60% penetration rate of
approximately 26,500 pieces per month
A limitation to the data above would be that 3Ms main market in
the Philippines are industrial workers. This is a separate market from
that of Aliskaboks which are daily commuters. For the purposes of this
paper, this assumption is negated and the Philippines is considered one
market.
B. Site Visit, Surveying and Research*
In order to acquire more actualized data, site visits in select target
areas were done. In these areas, the traffic volume was checked, and
narrowed down through a five-question survey. For SM SaveMore stores,
SM Retail was contacted and promodisers were also interrogated.
*A copy of the survey results may be requested as needed.
28
a. MRT Stations
The most populated MRT station (according to MRT-Cubao
InfoDesk), is Cubao. A site visit, as mentioned was performed. The
counters were both on the north and south entrances for traffic
monitoring, and a third member was asking the question of the a
possibility to buy a mask that would cost 80 pesos and a cartridge
of 20 pesos per week to at least 100 respondents. This was done
once at 6am, at 11am at 4pm and 9pm on a weekday.
The results showed that 4pm was the strongest traffic 910
per 10 minutes. However on average, it amounted to 3992
commuters per hour. This value was cross-checked with the survey,
wherein 4 out of every 10 of commuters would prioritze their
health and invest in the mask. Being conservative, we would use a
50% penetration. This leaves us with 799 commuters per hour. This
is multiplied by 17 hours, at which the MRT is open (5am-10pm).
This value however is divided by two, to account for passengers
being the same ones going home. This leaves 5992 per day. Noting
that they will only buy once a week, with the succeeding ones
being a cartridge, a total quantity (both for masks and cartridge)
would total 16,778 pieces in a month.
Table . Derivation of demand in MRT-Cubao Station
Article
Amount
682
583
910
485
665
3992
1597
799
5992
23,968
11,984
b. Jeep/Bus Stations
29
Amount
712
399
563
514
547
3281
1378.02
656.2
4921.5
19686
9843
c. SM SaveMore Retail
30
Location
Quantity
MRT-Cubao
Week
11,984
9,843
SM Savemore
Cubao
5,931
Masks
Mask Owners
Cartridge
1735
1,735
1735
3,123
1,388
1735
4,233
2,498
1735
5,121
3,386
1735
5,832
4,097
1735
6,400
4,666
1735
6,855
5,120
1735
7,219
5,484
1735
7,510
5,775
10
1735
7,743
6,008
11
1735
7,929
6,194
12
1735
8,078
6,343
13
1735
8,197
6,463
31
Week
Masks
Mask Owners
Cartridge
14
1735
8,293
6,558
15
1735
8,369
6,634
16
1735
8,430
6,695
TOTAL
Succeedi
ng
Months
27,758
77,311
2,304
6,695/week
*X-Milestones
4. Pro Forma Income Statement
32
Appendix
Survey
Itemized Costs
COGS
Salaries
Employee
Cost
President
25000.00
300000.00
Vice President
20000.00
1440000.00
Machine Operators
8580.00
205920.00
Promodisers
8580.00
514800.00
2460720.00
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Other Related Literature
34
35
Material
Material per
mask
Garter (m)
0.04
Plastic (kg)
0.04
Rubber (kg)
0.04
Material per
cartridge
0.02
Total Cost
19,542
10
195,416.32
8,214
20
164,288.78
1,848
71.50
132,101.43
36