IPF Troubleshooting Guide Level 2

Scope of disclosure: Canon MJ accredited CE
Troubleshooting Guide
Ver. 2.0
Canon Marketing Japan Inc.

Service & Support Planning Group
Canon Inc.
L Printer Quality Assurance Center
Conents
Chapter 1 Using This Guide ................................................................................................ 1-1
1. Using This Guide ......................................................................................................................................... 1-1
2. Model Groups .............................................................................................................................................. 1-1
Chapter 2 Trouble Database ................................................................................................2-1

1. Error Code Index ......................................................................................................................................... 2-1
2. Index of Symptoms and Imaging Failures ................................................................................................. 2-57
A. Imaging Failures .................................................................................................................................... 2-57
B. Operational Failures .............................................................................................................................. 2-58
C. Functional Failures ................................................................................................................................ 2-58
D. Cutting Failures ..................................................................................................................................... 2-58
E. Unusual Noises ...................................................................................................................................... 2-58
F. Application-Dependent ........................................................................................................................... 2-59
Chapter 3 More Sophisticated Fault Isolation Tasks .........................................................3-1

1.
2.
3.
4.
5.
6.
2F13AD converter external trigger output error (HW-1 fault) ............................................................... 3-1
2F1FPurge sensor error .......................................................................................................................... 3-2
2F26Carriage operation disabled ........................................................................................................... 3-4
2F2FNon-ejection detection error, 2F30Non-ejection detecting position adjustment error ................ 3-6
200CRoll paper leading edge detection error, 200DCut sheet leading edge detection error ............ 3-8
2010Skew detection error, 2017Paper right side detection error, 2018Paper left side detection
error, 2405Borderless printing disabled ................................................................................................ 3-12
7. 2E27Paper jam while feeding, ejecting or printing on paper (Jam 1) ................................................... 3-14
8. 2E25Paper jam while feeding, ejecting or printing on paper (Jam 2) ................................................... 3-15
9. 2E24Faulty roll paper unit, 2E0ERoll paper unit not available ......................................................... 3-16
10. 2015Cutting failure (Cannot cut sheet) ............................................................................................... 3-17
11. 2F24Cutter shift timeout error ............................................................................................................. 3-18
12. Cutting failures without error indications ................................................................................................. 3-20
13. 403E,403FPrinthead abnormal temperature rises .......................................................................... 3-21
14. 4027Carriage lifting error .................................................................................................................... 3-22
15. Imaging Failures Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks
.................................................................................................................................................................... 3-24
16. Imaging Failures Lines, streaks and bands ...................................................................................... 3-26
17. Imaging Failures Blurred, ghost, spread, shaken or undersharp images ........................................ 3-31
18. Imaging Failures Line and character errors ...................................................................................... 3-33
19. Imaging Failures Defective toning and color misregistration ............................................................ 3-35
20. Imaging Failures Missing lines or images ......................................................................................... 3-37
21. Imaging Failures Printing in a size different from the specification ................................................... 3-39
22. Imaging Failures No printing ............................................................................................................. 3-40
23. Operational Failures PosterArtist wont launch ................................................................................. 3-41
24. Operational Failures The main unit wont start or the power turns off automatically (without an
error occurring) .......................................................................................................................................... 3-42
25. Operational Failures Cannot install ................................................................................................... 3-43
Chapter 4 Fault Isolation Tool Collection.............................................................................4-1

T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 4-1
T02 Interpreting Nozzle Check Patterns ......................................................................................................... 4-1
T03 Nozzle Check Print Fault Isolation Tool ................................................................................................... 4-3
T04 Information required to request investigation ........................................................................................... 4-6
T05 Collecting a PRN File (Windows only) ..................................................................................................... 4-7
T06 Collecting PC Detailed Information .......................................................................................................... 4-8

T07 Collecting Printer Driver Settings ........................................................................................................... 4-10
T08 Driver Function Description .................................................................................................................... 4-12
T09 Collecting Status Information ................................................................................................................. 4-13
T10 Collecting Screen Shots ......................................................................................................................... 4-14
T11 Ink Supply System Fault Isolation Tool ................................................................................................... 4-15
T12 Purge Unit Fault Isolation Tool ............................................................................................................... 4-18
T13 Carriage encoder installation fault isolation tool .................................................................................... 4-19
T14 How to unlock the carriage (without having to remove the cover) ......................................................... 4-19
T15 Recommended head adjustment procedure .......................................................................................... 4-20
T16 Recommended band adjustment procedure .......................................................................................... 4-20
T17 Electrical ejection fault isolation tool ...................................................................................................... 4-21
T18 Flat Cable Fault Isolation Tool ................................................................................................................ 4-25
T19 Special Mode for Servicing ..................................................................................................................... 4-27
T20 Cleaning operation ................................................................................................................................. 4-32
Chapter 5 Miscellaneous Information .................................................................................5-1

1. How to interpret Print Inf .............................................................................................................................. 5-1
2. Upgrading Firmware ...................................................................................................................................5-11
(1) Upgrading method .................................................................................................................................5-11
(2) Upgrading using FUT (Firmware Update Tool) ......................................................................................5-11
(3) Upgrading using L Printer Service Tool .................................................................................................5-11
(4) Relationship with MCT (imagePROGRAF Media Configuration Tool) ...................................................5-11
3. Description of L Printer Service Tool, and How to Use It .......................................................................... 5-12
(1) What you can do with this tool .............................................................................................................. 5-12
(2) Installation procedure ........................................................................................................................... 5-12
(3) Viewing and saving Print Inf and status information (Download to the PC as data) ............................ 5-13
(4) Upgrading (downgrading) firmware ...................................................................................................... 5-13
4. Notes on Replacing Parts .......................................................................................................................... 5-14
(1) Replacing PCBs .................................................................................................................................... 5-14
(2) Periodically replaced parts (Refresh Service Kit) ................................................................................. 5-14
5. Greasing .................................................................................................................................................... 5-15
6. Replacing the Head ................................................................................................................................... 5-20
Chapter 6 Main Unit Configuration Diagrams ....................................................................6-1

1. LFP-IJ Printer Basic Configuration Diagram ............................................................................................... 6-1
2. Paper Paths by Series ................................................................................................................................. 6-3
(1) iPF5000 Series ....................................................................................................................................... 6-3
(2) iPF700 Series ......................................................................................................................................... 6-4
(3) iPF8000 Series ....................................................................................................................................... 6-5
(4) iPF800 Series ......................................................................................................................................... 6-6
(5) iPF650/750 Series .................................................................................................................................. 6-7
Chapter 1
Using This Guide
Chapter 1 Using This Guide
1. Using This Guide

STEP1: Find a relevant phenomenon from Chapter 2, Trouble Database.
From operation panel displays
From last 4 digits of error codes (panel display, Print Inf)
From imaging (user complaint) problems
From other problems (such as abnormal noise and taking too long)
From software-specific problems (e.g., Microsoft Word)
STEP2: Carry out the relevant troubleshooting found in Chapter 2, Trouble Database.
If there
are
links,
follow
them.
If any component name or the like

is unknown, see Chapter 7, Main
Unit Configuration Diagrams: Paper
Paths.
Go to Chapter 3, More Sophisticated Fault

Isolation Tasks.
Go to Chapter 4, Fault Isolation Tool Collection.
2. Model Groups
The iPF Series is broken down into the following groups in this Guide:
Model group
iPF8000 Series
iPF800 Series
iPF700 Series
iPF5000 Series
Maximum paper
width
60 inches
44 inches
(B0 extra-sized
44 inches
(B0 extra-sized
36 inches
(A0 extra-sized
24 inches
(A1 extra-sized
17 inches
(A2 extra-sized
Five-color dye/pigment
model
-
Eight-color
pigment model
iPF9000S
iPF8000S
iPF810, iPF820
Twelve-color
pigment model
iPF9000, iPF9100
iPF8000, iPF8100
iPF8300
-
iPF700, iPF710, iPF720
iPF600, iPF605, iPF610
iPF6000S
iPF500, iPF510
iPF6100, iPF6200
iPF6300, iPF6350
iPF5000, iPF5100
1-1
Chapter 2
Trouble Database
Chapter 2 Indexes by Case
1. Error Code Index

Code
(last 4
digits)
Panel display
Large LCD
Sheet printing
is selected, but
a roll is loaded.
Media Type not

compatible with
cassette.
Check Media Type.
Media
Check
Please
Cancel
Stop: Stop Printing

Regular printing
is selected, but
a roll is loaded.
Press OK,
remove the roll,
and load sheets.
Papr Type
Mismatch
PaprTyp
Mismatch
Paper
Mismatch
Papr Size Mismatch
Cannot print
as specified.
Lift the release
lever and replace
paper with A4/LTR
(vertical) or larger
Small
LCD 1
Sheet printing
is selected.
Press Load/Eject
and load sheets.
PaprSiz
Mismatch
Remedial Action
Explanation/Detection sequence
Small
LCD 2
Cas
Cannot
Feed
Please
Check
(: Reference fault
isolation procedure
or tool)
Paper mismatch (cut sheet)

Print data having a cut sheet print
specification has been received with
rewinder use being selected.
Printing on cut
sheet is not
functional with a
rewinder in use.

Cassette pickup has been specified for
paper that does not support cassette pickup.
Check the
cassette pick-up
setting/paper
type.

Print data having a manual feed print
specification has been received at the
completion of roll paper pickup.
Check the
cassette pick-up
setting/paper
type.
Paper mismatch (type)

(1) Mismatch following the selection of any
of the following menu choices:
- [Warning Indication] has been selected for
[Paper Mismatch Detection].
- [ON] has been selected for [Paper Error
Skip].
(2) On forced printing following a mismatch
resulting from the selection of the following
menu option:
- [Pause] has been selected for [Paper
Mismatch Detection].
Paper mismatch (both type and size)
Skip].
menu option:
Paper mismatch (size)
Skip].
menu option:
When performing internal printing, paper
loaded is smaller than the size specified for
each print purpose.
This is a warning
and allows
continued
printing.
This is a warning
and allows
continued
printing.
This is a warning
and allows
continued
printing.
Replace the
paper with
appropriate one.
[XXX]: appropriate paper size

No cassette paper has been loaded when
data having a cut sheet specification is
received. (Paper type /size not determined)
2-1
Load cut sheet.
Panel display
Code
(last 4
digits)
Large LCD
Sheet printing
is selected.
Paper Pos Wrong
Small
LCD 1
Remedial Action
Small
LCD 2

received.
(Paper type /size not determined)
Invalid paper loading position
Paper is invalidly positioned on the platen.
Load cut sheet.
Turn on the media

take-up unit.
Printing has started with the media take-up

unit setting of [Use] and with the rewinder
switched off.
Media take-up unit

ready.
Rewinder use has been set to [Do not use]

at the start of printing when the rewinder is
active.
Switch on the
rewinder.
*A measure for a
third-party
rewinder that is
not connected
to the main unit.
Press the
[Online] button
to set the
rewinder use
setting to force
[Use] and print.
Press the
[Stop] key to
cancel printing.
The message
clears
automatically 2
seconds later.
Check the PE
sensor (IO
mode).
Paper
Pos
Wrong
Online: Print
Stop: Stop Printing
End of paper feed.

Cannot feed
paper more.
Close Ink Tank

Cover
Ink tank cover open while printing

On a model having a subtank, the ink tank
cover opened while printing. (Printing is
allowed to continue.)
The roll feed unit

is loose. Push it
all the way in.
Prepare for parts
replacement.
Call for service.
The roll unit has been pulled out during

standby or printing on the lower roll paper or
cut sheet A3 or less.
Durable parts replacement due soon
Any of the parts counters has reached
warning level 1.
Parts replacement
time has passed.
Call for service.
Feed
Limit..
Forced feed limit

Paper being manually fed in the return
direction (back-feeding) has reached the
pinch roller position.
(: Reference fault
isolation procedure
or tool)
Consuma
bles Low
Repl
Consuma
bles
Durable parts replacement due soon

Any of the parts counters has reached
warning level 2.
2-2
Go to 2010
(P3-12).
The message
clears when the
ink tank cover is
closed.
Check the sensor
(IO mode).
Close the roll unit.
Check the parts
counter and
prepare the target
unit or Refresh
Service Kit.
Initialize the parts
counter for the
target unit after the
replacement.

Panel display
Code
(last 4
digits)
1000
to
100C
Large LCD
Ink Level: Check
Small
LCD 1
Ink Lvl:
Chk XX
Not much ink is

left. Prepare to
replace the ink.
1010
Remedial Action
(: Reference fault
isolation procedure
or tool)
Ink tank near-empty (continued use allowed)

The remaining volume of ink is diminishing
(below the pin check level).
(XX: Target color display)
Replace the
tank (continued
usage
allowed).
If the problem
persists after
the tank has
been replaced,
the remaining
ink detection
system is at
fault. (Replace
the supply unit
or check
catching wire or
connection
status of
harness.)
Small
LCD 2
Last 2 digits of error code:

00:Bk, 01:Y, 02:M, 03:C, 04:PM, 05:PC,
06:MBk1, 07:MBk2, 08:GY, 09:PGY, 0A:R,
0B:V, 0C:GR
Problem with
Printhead L/R
Chk printing results
CheckPri
ntout:LR
Check printed
document.
Check
Printout
1012
Problem with
Printhead R
CheckPri
ntout:R
1013
Problem with
Printhead L
CheckPri
ntout:L
Head non-ejection warning (Check printout/

possible to continue printing)
See 280C for detection criteria.
Head R non-ejection warning (double-head

model)
(Check printout/ possible to continue printing)
Head L non-ejection warning (double-head
model)
(Check printout/ possible to continue printing)
2-3
Check image
quality. (Unless
there are
problems with
the image
quality, there is
no need to
replace the
head.)
Replace the
head.
If the problem
persists, go to
2F2F (P3-6).
Panel display
Code
(last 4
digits)
1015
Large LCD
This type of paper
is not compatible
with HP-GL/2.
1021
Papr Type
Mismatch
1022
Papr Type
Mismatch
Small
LCD 1
GL2:
Unsup.
papr
GL2:
Incompati
ble
paper
type
1030
GARO W1221
GARO
W1221
1031
GARO W1222
GARO
W1222
Remedial Action
Small
LCD 2
Press
Online
Starts
printing
HP-GL2 error: out of the scope of paper

support
[Warning Indication] or [Pause] have been
selected for [Paper Mismatch Detection].
The paper that is being fed does not support
HP-GL/2 printing; that is, a paper type that
does not have a required print mode has
been set.

With [Warning Indication] is selected for
[Paper Mismatch Detection], the type of
loaded paper mismatches the specified type.
Or, with [Pause] is selected for [Paper
Mismatch Detection], the [Online] button was
pressed to execute forced printing.
With [Warning Indication] is selected for
[Paper Mismatch Detection], the type of
loaded paper mismatches the specified type.
Or, with [Pause] is selected for [Paper
Mismatch Detection], the [Online] button was
pressed to execute forced printing.
(Image modeUnknown command
A character that is located within bounds of
a group character or end parameter
character but that is not defined as a
command has been detected during Image
mode command decoding.
(Image mode Invalid parameter count (no
parameters)
A numeric field has not been identified as
being numeric during Image mode
command decoding.
2-4
(: Reference fault
isolation procedure
or tool)
When [Warning
Indication] is
selected
Replace with
appropriate paper.
When [Pause] is
selected
Press the
[Online] button
to force printing.
Caution) Due to
use of image
process table
(LUT) defined
for HP-GL/2
compatible
paper different
from the
specified paper,
you might have
a problem in
quality of image.
Press the [Stop]
button to cancel
printing.
Continued printing
is allowed.
Check driver
setting. Replace
with appropriate
paper.
Continued printing
is allowed.
Check driver
setting. Replace
with appropriate
paper.
Identify the
model.
If the error has
occurred with
RIP, try with the
printer driver.
Try in an
alternative
environment
(I/F, PC).

Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
1032
GARO W1223
GARO
W1223
1034
GARO W1225
GARO
W1225
1035
GARO W1231
GARO
W1231
1036
GARO W1232
GARO
W1232
1037
GARO W1233
GARO
W1233
1038
GARO W1234
GARO
W1234
1039
GARO W1235
GARO
W1235
103A
GARO W1226
GARO
W1226
1040
GL2: W0501
The memory is full.
GL2:
W0501
HP/GL2 error; Insufficient memory capacity

The size of drawing data exceeds the
processing capacity.
1041
GL2: W0502
The parameter is
out
of range.
GL2:W05
02
HP/GL2 error; invalid parameter

Data having an invalid number of types of
parameters that follow the command has
been detected.
HP/GL2 error; physical coordinate check
from logical coordinates
Invalid coordinates are included.
1042
(Image mode Required item missing

A character out of bounds has been
detected where a group or end parameter
character ought to exist, during Image mode
command decoding.
(Image modeOther warning
A character other than <ESC> has been
detected right after the image mode analysis
module entered Image mode or when the
decoding of a single command ended.
(Setup modeUnknown command
A command character string other than
RESET, SET, OPCMT0 and OPCMT2 has
been detected in a PJL command.
(Setup modeInvalid parameter count
Too many or too few parameters have been
detected during Setup mode command
decoding.
(Setup mode) Required item missing
The exit parameter is missing in the
EnterGAROMode command and the
UniversalExitLanguage command used in
Setup mode.
(Setup mode)Data out of bounds
A character string that is not defined as an
environmental variable has been detected.
An unknown environmental variable has
been detected.
A character string that is not defined as an
environmental variable value has been
detected.
The value of an unknown environmental
variable has been detected.
(Setup mode) Other warning
A character string other than the @PJL
prefix has been detected while the analysis
module was idle.
(Image mode) Image processing table error
No image processing table is being
transmitted, a required image processing
table is unavailable, or an image processing
table contains a value out of bounds.
2-5
(: Reference fault
isolation procedure
or tool)
Retransmit.
Check with a
different
interface
choice.
Try by printing
other data.
With RIP, print
from the print
driver.
Supplement: If
this error
occurs, the print
result would
appear blank.
Reduce the size
of rendering
data.
Replace with
HP RTL data for
manipulation
with On The Fly.
Verify the data
and fix it.
Verify the data

and fix it.
Panel display
Code
(last 4
digits)
1043
1044
Large LCD
GL2: W0504
This command is not
supported.
Small
LCD 1
GL2:W05
04
Remedial Action
Small
LCD 2
HP/GL2 error; Invalid command

A command that is not defined in HP-GL/2
or HP RTL is included.
HP/GL2 error; current point missing
Invalid data is included.
HP/GL2 error; Drawing limit
Invalid coordinates are included.
HP/GL2 error; replot buffer overflow
Data storage buffers have run short.
(: Reference fault
isolation procedure
or tool)
Verify the data

and fix it.
Verify the data

and fix it.
1045
Verify the data
and fix it.
1047
GL2: W0903
GL2:W09
Reduce the size
The memory is full.
04
of rendering
data.
Replace with
HP RTL data for
manipulation
with On The Fly.
1048
GL2: W0904
GL2:
HP/GL2 error; polygon buffer overflow
Reduce the size
The memory is full.
W0903
The size of drawing data exceeds the
of rendering
processing capacity.
data.
Replace with
HP RTL data for
manipulation
with On The Fly.
* On The Fly The method to transmit data in sequence from paper. The software that generates HP-GL/2 data has this option
to specify. Select this option to save the memory usage of the printer.
2-6

Panel display
Code
(last 4
digits)
1049
1050
Large LCD
Before borderless
printing, move the
blue platen switch.
Blue platen switch
is dirty. Please
clean the switch.
1051
Paper Too Small
1052
Borderless printng
not possible. Check
supported paper.
1053
Paper position not

suitable for
borderless printing.
1053
Borderless printng
not possible. Check
pap. pos. or spacer
1054
PaprWidth Mismatch
Small
LCD 1
Remedial Action
Small
LCD 2
When print data with borderless printing

specification has been received, platen
shutter was closed.
Cleaning of platen shutter is necessary.
When reading the platen shutter in
multisensor, borderless printing data has
been received in unstable output condition.
Size clip warning
With [Warning Indication] selected for [Paper
Mismatch Detection] in the menu settings,
the size of paper loaded is smaller than that
of specified from driver.
Borderless printing not available
(unsupported size)
borderless printing data is received, but roll
paper not supporting borderless printing has
been loaded.
Borderless printing not available (physical)
borderless printing data is received, but roll
paper loaded is more than 1mm off the
predefined position for the pre-ejection
opening at the counter-HP side.

the width of roll paper loaded and that of
specified by data do not match.
2-7
(: Reference fault
isolation procedure
or tool)
Open the platen

shutter.
Clean the platen
shutter.
Continued printing
allowed.
Check driver
settings.
Replace with
appropriate paper.
Replace with
appropriate paper.
Reload/ replace
the roll paper.
Go to 2010
(P3-12)(iPF8300
series).
Reload/ replace
the roll paper.
Check the
borderless spacer.
Go to 2010
(P3-12)(iPF6300
series)
Continued printing
allowed.
Check driver
settings.
Replace with
appropriate paper.
Panel display
Code
(last 4
digits)
1056
to
1062
Large LCD
Small
LCD 1
Move the blue

platen switch No.XX
to the right.
Remedial Action
Small
LCD 2
The multisensor detected that the platen

shutter used for pre-ejection was closed.
Detection timing:
At paper loading
At start of first printing (after upper cover is
opened and closed, or recovery from sleep
mode, or the power is turned on with paper
loaded)
(: Reference fault
isolation procedure
or tool)
Move the platen

shutter relevant to
the message to
the right, to open
it.
The following list shows the last 2 digits of error codes and the
corresponding messages.
1100
Prepare for
maint cart
replacement.
1101
Replace part soon.
1400
to
140C
No ink left.
Press OK and
replace ink tank.
Ink tank is empty.
Replace the ink
tank.
MTCart
Full Soon
Mist Full
Soon
56No.2, 57No.3, 58No.459No.5, 5ANo.6, 5BNo.75CNo.8,

5DNo.9, 5ENo.105FNo.11, 60No.12, 61No.1362No.14
Maintenance cartridge near-full (continued Prepare a
usage allowed)
maintenance
Near-full has been detected from the dot cartridge.
count and the usage period (drying time).
<Maintenance cartridge detection timings>
The presence of a maintenance cartridge is detected at the
following timings:
Before printing/during printing (twice per second)/at the end of
printing/ between pages
Before a recovery operation/during a recovery operation (twice
per second)/before opening of the ink supply valve
When the cartridge is removed and inserted following the
occurrence of an error or warning.
Check the parts
Mist count near-full
counter and
Waste ink near-full has been detected from
replace the target
the dot count.
unit or Refresh
Service Kit.
counter for the
target unit after
the replacement.
Replace the
Ink tank empty (continued use allowed)
tank.
The ink tank has run out of ink, but a certain
Failure of
volume of ink is reserved in the subtank.
remaining ink
(The reserved volume of ink is put to use
detection
after the remaining ink falls below the pin
system.
check level.)
(Replace the
Displayed only on models having a subtank.
supply unit
(XX Display applicable colors)
/check the
Last 2 digits: 00:Bk, 01:Y, 02:M, 03:C, 04:PM,
bundled wires.)
05:PC, 06:MBk1, 07:MBk2, 08:GY, 09:PGY,
0A:R, 0B:V, 0C:GR
2-8

Panel display
Code
(last 4
digits)
Large LCD
1410
to
141C
No ink tank
loaded.
Check ink tank.
200A
Paper size not

detected. Press
Load/Eject
and reload the
paper.
Paper size not
detected. Reload
paper.
200B
200C
Paper size not

detected. Press OK
and
reload the paper.
Paper size not
detected. Reload
paper.
Paper size not
detected.
Press Load/Eject
and reload the
paper.
Paper size not
detected.
Reload paper.
Paper size not
detected.
Lift the release
lever and reload
the paper.
Small
LCD 1
Remedial Action
(: Reference fault
isolation procedure
or tool)
Ink tank not installed (continued use allowed)

The ink tank is not installed but a sufficient
volume of ink is left in the subtank.
Displayed only on models having a subtank.
This occurs in cases such as when the ink
tank cover is opened during printing, and the
ink tank is removed. (XX Displays
applicable colors)
Last 2 digits: 10:Bk, 11:Y, 12:M, 13:C, 14:PM,
15:PC, 16:MBk1, 17:MBk2, 18:GY, 19:PGY,
1A:R, 1B:V, 1C:GR
Paper size detection failure
Cannot detect the paper width (poorly
positioned paper).
Mount the tank.

Failure of
remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
Small
LCD 2
Go to 2010
(P3-12)
Paper
Please
Reload
Size
Undetect
ed
Press
Key
Paper
Please
Reload
Size
Undetect
ed
Press
Key
Size
Undetect
ed
Press
Key

Paper is invalidly positioned on the platen.
Go to 2010
P3-12

Cannot detect the leading edge of the paper.
The leading edge of paper has been located
by coarse detection but not by a second
round of fine detection (up to 300 mm)
(semi-transparent paper).
(This is the message when the release lever
operation is not necessary.)
Go to 2010
(P3-12).
Press
Online
Key
and
Reload

Cannot detect the leading edge of the paper.
The leading edge of paper has been located
by coarse detection but not by a second
round of fine detection (up to 300 mm)
(semi-transparent paper).
Paper
Please
Reload
Papr Size
Undetecte
d
2-9
Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
200D
Paper size not

detected.
Press Load/Eject
and reload the
paper.
Leading edge
detection error.
Lift the release
lever and align
leading edge
with orange line.
Paper size not
detected.
Lift the release
lever and reload
the paper.
Paper size not
detected.
Reload paper.
Paper
Please
Reload
Size
Undetect
ed
Press
Key

Cannot detect the trailing edge of the paper.
Cannot detect the trailing edge of the cut
sheet loaded after they have been fed 50
mm.
Cannot locate the trailing edge of the paper
that has been found by coarse detection.
Check to see if
roll paper are
not loaded in
the cut sheet
mode.
Load cut
sheet. Go to
2010
(P3-12)
200E
This paper
cannot be used.
Check supported
paper sizes.
Paper
Size
Please
Check
Paper
Too
Small
Press
Key
Paper is too small

The width and length of paper detected are
shorter than the supported size (1.5%
margin).
This paper
cannot be used.
Check supported
paper sizes.
Load/Eject: Change
Paper
Paper
Size
Please
Check
Paper
Too
Small
Press
Key
Check paper
conditions
(soiling,
tear-offs,
residual paper
chips, residual
trimming cuts,
folds)/size.
Has the paper
been fed
successfully
(without
slippage under
a load or any
influence)?
Has the LF
adjustment
value set
correctly?
Hasnt the
loaded paper
shrunk to
below its
margin in the
particular
environment?
Go to
2017/2018 (P3-12)
2-10

Panel display
Code
(last 4
digits)
200F
2010
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
This paper
cannot be used.
Check supported
paper sizes.
Paper
Size
Please
Check
Paper
Too
Large
Press
Key
This paper
cannot be used.
Check supported
paper sizes.
Load/Eject: Change
Paper
Paper Too
Large
Please
Check
Press
Online
Key
and
Reload
Paper loaded askew.

Press Load/Eject
and reload the
paper.
Paper
Askew
Please
Reload
Paper
Skew
Press
Key
Paper loaded askew.

Reload the paper.
Paper
Loaded
Crooked
Press
Online
Key
and
Reload
Paper loaded askew.

Lift the
release lever.
Paper loaded askew.
Lift the release
lever and reload
the paper.
Paper
loaded
askew.
Remove
paper
Power
On
Again
Cutter
Unit
Fuse
Blown

Paper is too large
The width and length of paper detected are
longer than the supported size (1.5%
margin).
Cannot detect the leading edge of paper
even when the paper has been fed by 1300
mm for roll paper and by the size
mentioned above for cut sheet.
Cannot detect the width of paper even when
the paper is fed by the size mentioned above.
Skew (skewed right)

Paper is determined skewed as its edge is
read by the multisensor.
(: Reference fault
isolation procedure
or tool)
Check paper
conditions
(soiling,
tear-offs,
residual paper
chips, residual
trimming cuts,
folds)/size.
Has the paper
been fed
successfully
(without
slippage under
a load or any
influence)?
Has the LF
adjustment
value set
correctly?
Hasnt the
loaded paper
shrunk to
below its
margin in the
particular
environment?
Go to 2010
(P3-12).
Reload the
paper.
Go to 2010
(P3-12).
Paper loaded askew.

Press OK and
reload the paper.
Paper loaded askew
Lift the release lever.
2014
Hardware error.
Turn the power off,
wait a moment, then
turn on again.
Cutter unit fuse blowout error
2-11
Replace the
cutter driver
PCB.
Panel display
Code
(last 4
digits)
2015
2016
Large LCD
Cannot cut paper.
Press Load/Eject
and reload the
paper.
Cannot cut paper.
Reload the paper.
Cannot cut paper.
Lift the release
lever and reload
the paper.
Paper cutting
failed. Lift the
release lever.
No sheets.
Press Load/Eject
and reload the
paper.
No sheets.
Lift the release
lever and reload the
sheets.
The paper is too
small.
Check paper size.
Sheet removed.
Lift the release
lever.
Paper jam.
Press Load/Eject and
reload the
paper.
Paper jam.
Manually rewind roll
all the way.
Remedial Action
(: Reference fault
isolation procedure
or tool)
Small
LCD 1
Small
LCD 2
Cutting
Error
Please
Cut Papr
Press
Key
to
Release
Paper
Cutting failure/jam detected due to a cutting

failure
An idle cutter unit or a cutter blade that is too
blunt to cut sheet has been detected by the
paper leading edge detection sequence.
Go to 2015
(P3-17).
Go to 2F24
(P3-18).
Sheets
Please
Load
Sheet Not
Loaded
Paper loosened out of position while printing

The trailing edge of paper has been detected
at least 20 mm shorter than the length of cut
forms detected.
Reload the paper.

Go to 2E27
(P3-14).
Jam while picking up, ejecting or printing on

paper
(A sequence of removing jams with the pinch
roller released is required)
Virtually all recovery errors that could occur in
connection with paper pickup are handled.
Open and
close the
release lever to
reload the
paper.
Remove the
paper once
and then
refeed it.
Go to 2E27
(P3-14)
Paper Jam
Press
Key
Paper Jam
Press
Key
Paper
Eject Err
Remove
Paper
Paper jam.
all the way
and press OK.
Cannot feed paper
Lift the release
lever and reload
paper.
Cannot feed paper.
Reload the paper.
Cannot feed paper.
Press Load/Eject
and reload the
paper.
2-12

Panel display
Code
(last 4
digits)
2017
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
Paper (right) side detection error
Multisensor error on light quantity
adjustment
The read reference paper edge is 5 mm or
more apart from its theoretical position.
Cannot locate the edge of reference
paper.
Paper size not

detected.
Lift the release
lever and reload
the paper.
Paper
Please
Reload
Size
Undetect
ed
Press
Key
Paper size is
undetected.
Reload paper.
Paper size not
detected.
Press Load/Eject
and reload the
paper.
Paper size not
detected. Lift the
release lever.
Could not detect
paper size. Push
release lever back,
then pull out the
cut sheet.
Could not detect
paper size.
Press OK, then
Insert roll paper
straight into feed
slot..
Papr Size
Undetecte
d
Press
Online
Key
and
Reload
2-13
(: Reference fault
isolation procedure
or tool)
Go to 2010
(P3-12).
Panel display
Code
(last 4
digits)
2018
2019
Large LCD
Paper size not
detected.
Lift the release
lever and reload
the paper.
Paper size not
detected.
Reload paper.
Paper size not
detected.
Press Load/Eject
and reload the
paper.
Paper size not
detected.
Lift release lever.
Could not detect
paper size. Push
release lever back,
then pull out the
cut sheet.
Could not detect
paper size.
Press OK, then
insert roll paper
straight into feed
slot.
Cannot cut paper.
Lift the release
lever and reload
the paper.
Cannot cut paper.
Reload the paper.
Paper cutting
failed. Lift the
release lever.
Paper cutting
failed. Remove the
paper
after cutting at the
top of feed slot. Push
the release
lever back.
Small
LCD 1
Remedial Action
Small
LCD 2
Papr Size
Undetecte
d
Press
Online
Key
and
Reload
Paper
Please
Reload
Size
Undetect
ed
Press
Key
(: Reference fault
isolation procedure
or tool)
Paper (left) side detection error

The non-reference edge of paper has been
located by coarse detection but not by a
second round of fine detection.
Go to 2010
(P3-12)
Cutting failure/jam detected due to a cutting

failure
An idle cutter unit or a cutter blade that is too
blunt to cut sheet has been detected by the
paper leading edge detection sequence. Or,
cutter unit home position detection was
failed.
Go to 2015
(P3-17).
Go to 2F24
(P3-18).
2-14

Panel display
Code
(last 4
digits)
201A
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
Paper not aligned

with right guide.
Press OK and
then reload the
roll paper.
Paper not aligned
with right guide.
Push the release
lever back, then
reload the paper.
Roll paper is not
securely in contact
with roll holder.
Press OK, then
re-attach the roll
paper.
When loading cut sheet, paper (right) side

detection was failed.
The error is
cleared by
releasing the
release lever. After
that, load paper to
the correct
position.
When loading roll paper, paper (right) side

detection was failed.
201C
Paper jam
Push the release
lever back.
While printing, paper width was detected to

have fluctuated beyond the predefined value.
201D
Paper jam
Remove the paper
after cutting at the
top of feed slot. Push
the release
lever back.
While printing, paper width was detected to

have fluctuated beyond the predefined value.
201E
Media Type not

compatible with
cassette.
Check Media Type.
Stop: Stop Printing
Paper is ejected
automatically, and
by pressing the
[OK] button the
error is cleared.
After that, load
paper to the
correct position.
By releasing the
release lever,
move to the
loading sequence,
and load paper to
the correct
position.
Cut the paper
near the feed
slot, and remove
the paper.
Release the
release lever,
and load the
paper to the
correct position.
Check the
cassette pick-up
setting/paper
type.
201B
Media
Check
Please
Cancel
Cas
Cannot
Feed
Please
Check

2-15
Panel display
Code
(last 4
digits)
2405
Large LCD
Borderless printng
not possible.
Lift the release
lever and reload
the paper.
Online: Print
2406
Bordless Printing
not possible. Lift
release lever and
reload the paper.
Bordless Printing
not possible. Lift
release lever and
reload the paper
Online: Not bordrlss
Stop: Stop Printing
Paper position not
suitable for
borderless printing
Borderless printng
not possible. Check
roll position.
Online: Print
Load/Eject: Change
Paper
Borderless printng
not possible. Check
roll width and
spacers.
Online: Print
Load/Eject: Change
Paper
Borderless printng
not possible. Check
paper size setting.
Online: Print
Load/Eject: Change
Paper
Borderless printng
not possible. Check
supported paper.
Remedial Action
(: Reference fault
isolation procedure
or tool)
Small
LCD 1
Small
LCD 2
Roll
Paper
Chk
Check
Width/Spc
r
Borderle
ss Prtng
Not
Possible
Invalid paper loading position (borderless

printing)
The position at which paper is loaded is unfit
for borderless printing.
Data with a borderless print specification has
been received while the left or right edge of
roll paper was off the center of the borderless
print idle ejection port at the completion of roll
paper pickup.
Reload the roll

paper.
Check spacers
Go to 2010
(P3-12).
Check
Supporte
d
Paper.
No
Borderle
ss w/
This Roll
Paper
Borderless print data not printable (logic)

Borderless print data was received at the
start of printing and one or more of the
following requirements are met at the same
time:
A feeder slot other than one for roll paper
has been specified in the data.
A paper type that does not support
borderless printing has been set on the
data.
Banner printing has been specified on the
data at the same time.
A paper size that does not support
borderless printing has been specified in a
job for which paper had already been fed.
Reset the driver

and RIP.
2-16

Panel display
Code
(last 4
digits)
2407
Large LCD
Borderless printng
not possible. Paper
stretched or shrank.
Confirm usage cond.
of the paper.
2408
Borderless printng
not possible. Check
supported paper.
Bordless Printing
not possible. Lift
release lever and
reload the paper.
2409
Paper position not

suitable for
240A
Borderless printng
not possible. Check
supported paper.
Small
LCD 1
Remedial Action
Small
LCD 2
It occurs when all of the following conditions

are met at start of printing.
Borderless printing data has been received.
Roll paper has been loaded, and its paper
width and edge position recognized at
loading are within the supported range of
As a result of right/left side edge detection
after start of print processing, it was
detected as beyond the supported range of
At the start of borderless printing, roll paper
whose size doesnt support borderless
printing has been loaded.
Invalid paper loading position (suspended

job/ borderless printing)
All of the following conditions were met.
Roll paper whose paper loading position is
not suitable for borderless printing has been
loaded.
The right or left edge of roll paper is more
than 1mm off the prescribed position of the
pre-ejection opening.
Borderless printing is not possible
(suspended job/ unsupported size). All of the
following conditions are met.
Roll paper not supporting borderless
printing has been loaded.
2-17
(: Reference fault
isolation procedure
or tool)
Reset /replace the

roll paper.
Confirm and
explain usage
environment.
Replace with
appropriate paper.
Reload/ replace
the roll paper.
Go to 2010
(P3-12).
Check the roll

paper.
Panel display
Code
(last 4
digits)
2500
to
250C
Large LCD
Ink tank is empty.
Press OK and
replace ink tank.
Small
LCD 1
Remedial Action
(: Reference fault
isolation procedure
or tool)
Ink tank empty (continued use not allowed)

The ink tank has run out of ink. (The
reserved volume of ink is put to use after the
remaining ink falls below the pin check
level.)
(In the small LCD, the arrow points to
the color in question.)
Replace the
tank.
If the problem
persists after
the tank has
been replaced,
the remaining
ink detection
system is at
fault (replace
the supply unit
or check the
bundled wires).
Small
LCD 2
No Ink
Left
No ink left.
Replace ink tank.
The last 2 digits signify applicable colors.

00:Bk, 01:Y, 02:M, 03:C, 04:PM, 05:PC, 06:MBk1,
07:MBk2, 08:GY, 09:PGY, 0A:R, 0B:V, 0C:GR
2510
to
251C
Ink level is
unknown.
Check ink level.
Press Online to start
printing.
Online
Key
Press To
Print
Ink Lvl
Unknow
n
Press
Online
Replace the ink

Remaining ink level unknown (continued
tank.
use allowed)
The level of ink remaining in the tank is
detected when the tank cover is closed.
Consumption has exceeded the original ink
capacity (mismatch detected).
Refill ink may have been used.
(In the small LCD, the arrow points to
the color in question.)
10:Bk, 11:Y, 12:M, 13:C, 14:PM, 15:PC, 16:MBk1,
2520
to
252C
No ink tank
loaded.
Press OK and
check ink tank.
No ink tank
loaded.
Check ink tank.
Ink Tank
Check XX
No Ink
Tank
Check
Ink Tank
Ink tank not installed (continued use not

allowed)
On a model that is furnished with a subtank,
this error is indicated if the subtank has run
out of ink and the state of an ink tank not
being installed is detected.
Remove and
then reinstall
the tank.
Replace the
tank.
Failure of
remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)

20:Bk, 21:Y, 22:M, 23:C, 24:PM, 25:PC, 26:MBk1,
2-18

Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
2540
to
254C
Ink tank error.

Press OK and
replace ink tank.
Ink Tank
Replace
BK
Remedial Action
Small
LCD 2
Ink Tank
Error
Repl. Ink
Tank
Ink tank ID error

The type of ink tank is wrong.
Wrong ink tank.

Replace ink tank.
(: Reference fault
isolation procedure
or tool)
Replace the
tank.
Failure of
remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)

40:Bk, 41:Y, 42:M, 43:C, 44:PM, 45:PC, 46:MBk1,
2560
to
256C
Wrong ink tank.

Press OK and
replace ink tank.
Ink tank error.
Press OK and
replace ink tank.
Ink Tank
Replace
BK
Ink Tank
Error
Repl. Ink
Tank
Ink tank EEPROM error

There is an error in tank EEPROM.
Replace the
tank.
Failure of
remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)

60:Bk, 61:Y, 62:M, 63:C, 64:PM, 65:PC, 66:MBk1, 67:MBk2,
68:GY, 69:PGY, 6A:R, 6B:V, 6C:GR
2570
to
257C
Ink insufficient.
Press OK and
replace ink tank.
Ink tank short on ink

A suction operation was attempted, but
there is not enough ink left in the tank for the
operation (iPF8000 series, iPF9000 series).
Replace the
tank.
Failure of
remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
Reference)
About 5 mL to 40 mL of ink may have been left in the tank when
this warning occurs.
2580
to
258C
Ink insufficient.
Press OK and
replace ink tank.
Ink insufficient.
Replace ink tank.
Not
Enough
Ink
Replace
ink tank
orOnline
to prnt

A suction operation was attempted, but there
is not enough ink left in the tank for the
operation.
(In the small LCD, the arrow points to the
color in question.)
Replace the ink.

Failure of
remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
Reference)
2-19
Panel display
Code
(last 4
digits)
2590
to
259C
Large LCD
Ink insufficient.
Press OK and
replace ink tank.
Ink insufficient.
Replace ink tank.
Small
LCD 1
Not
Enough
Ink
Remedial Action
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
Replace
ink tank
orOnline
to prnt

A print operation was attempted, but there is
not enough ink left in the tank for the
operation.
(In the small LCD, the arrow points to the
color in question.)
Replace the ink.

Failure of
remaining ink
detection
system.
(Replace the
supply unit
/check the
bundled wires.)
Reference)
25B7
Close the ink tank

cover. Unable to
detect
ink level correctly
The remaining ink falls below the pin check

level while ink tank cover is open.
Unable to detect
ink level correctly
260E
Hardware error.
03130031-260E
Turn off printer,
wait, then
turn on again.
260F
Gap error.
Turn off printer.
2618
Hardware error.
03130031-2618
Power
On
Again
Gap
Detect
Err
Gap detection failure

Carriage gap calibration has not been
carried out, or gap detection is disabled by
corrupt calibration data.
Power On
Again
Gap
Error
Gap reference plane error

Request to replace an abnormal reference
plane sheet (only in Service mode).
Vh voltage error
Turn off printer,

wait, then
turn on again.
2-20
Close the ink tank

cover.
Note) It doesnt
recover if the
cover is open
when replacing
the ink tank with a
valid one.
Check to see if
the
multisensor
reference
plate (white
patch for batch
correction) is
not soiled and
perform GAP
CALIB (if
soiled, adjust
the part after
replacing it).
Replace the
multisensor
and perform
GAP CALIB.
Replace the
carriage unit
and perform
GAP CALIB.
Check the
multisensor
reference plate
(for soiling and
faulty mounting).
Go to Flow 1 in
2010 (P3-12)
Go to (all
nozzles on a
single- or
double-head
model not
discharging) in
T03 (P4-3).

Panel display
Code
(last 4
digits)
Large LCD
Remedial Action
Small
LCD 1
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
2800
No printhead
Install printhead.
Printhead
Please
Check
No
Printhea
d
Check
Printhea
d
Check the
status of the
head mounted.
Mount the long
flexible cable
and check the
status of the
cable being
locked.
X Double-head model : The R-head does not exist.
Single-head model: The head does not exit.
2801
Printhead error
Open top cover and
replace the
printhead.
Printhead
Please
Replace
Printhea
d Error
Replace
Printhd
Printhead [X] DI correction failure
2802
Printhead error
Open top cover and
replace the
printhead.
Printhead
Please
Replace
Printhea
d Error
Replace
Printhd
Replace with a
valid head.
(An error has
occurred but the
head itself is not
damaged, so
communication
has been
maintained
properly.)
X Double-head model: Invalid head mounted on the R-side
Single-head model: Invalid head mounted
2803
Printhead error
Open top cover and
replace the
printhead.
Printhead
Please
Replace
Printhea
d Error
Replace
Printhd
Printhead [X] EEPROM error
PHeads: wrong pos.

Open top cover and
check the
printhead positions.
Printhead
Check
Printhead
2804
L/R
Heads
Revrsd
Check
Printhea
ds
Printhead [X] non-existing
Replace the head.
X Double-head model: R head DI correction failure

Single-head model: Head DI correction failure
An invalid printhead has been mounted in [X].
Replace the head.
X Double-head model: R head EEPROM error

Single-head model: Head EEPROM error
Heads mounted in L/R opposite positions
L head is mounted on R side.
2-21
Replace with a
valid head. (An
error has occurred
but the head itself
is not damaged,
so
communication
has been
maintained
properly.)
The L/R heads
cannot be
interchanged.
Panel display
Code
(last 4
digits)
Large LCD
Remedial Action
Small
LCD 1
Small
LCD 2
2807
PHeads: wrong pos.

Open top cover and
check the
printhead positions.
Printhead
Check
Printhead
L/R
Heads
Revrsd
Check
Printhea
ds
Head mounted in L/R opposite positions.

R head is mounted on L side.
2808
No left printhead
Install left
printhead.
Printhead
Left
Chk L
Printhead
No Left
Printhd
Chk L
Printhea
d
Printhead L non-existing
2809
Left printhead
error
Open top cover and
replace the left
printhead.
Printhead
Left
Replace
Printhd
Left
Printhd
Err
Replace
Printhd
Printhead L DI correction failure
280A
Left printhead
error
Open top cover and
replace the left
printhead.
Printhead
Left
Replace
Printhd
Left
Printhd
Err
Replace
Printhd
Invalid printhead L has been mounted.
280B
Left printhead
error
Open top cover and
replace the left
printhead.
Printhead
Left
Replace
Printhd
Left
Printhd
Err
Replace
Printhd
Printhead L EEPROM error
2-22
(: Reference fault
isolation procedure
or tool)
Replace with a
valid head. (An
error has occurred
but the head itself
is not damaged,
so
communication
has been
maintained
properly.)
The L/R heads
cannot be
interchanged.
Check the
status of the
head mounted.
Mount the long
flexible cable
and check the
status of the
cable being
locked.
Replace the
head.
Replace with a
valid head.
(An error has
occurred but the
head itself is not
damaged, so
communication
has been
maintained
properly.)
Replace the
head.

Panel display
Code
(last 4
digits)
280C
280D
280E
Large LCD
PHead needs
cleaning.
Press Online to
clear error.
The printhead
requires cleaning.
The printhead
requires cleaning.
Online=Print
Stop=Stop Printing
Execute printhead
cleaning. If this
message is still
displayed, replace
the printhead.
Remedial Action
Small
LCD 1
Small
LCD 2
Printhead
(R)
Check
Nozzles
Online
Key
Press To
Print
Head R non-ejection warning (Check
printhead) Printing paused/ continued
printing allowed
The level of error is decided as shown in the
table below, based on the number of
non-ejecting nozzles per color (per chip) and
the number of nozzles unable to back up.
Depending on the firmware version, the
specifications vary as shown in the table
below.
2-23
(: Reference fault
isolation procedure
or tool)
Check image
quality. (Unless
there are
problems with
the image
quality, there is
no need to
replace the
head.)
Replace the
head.
If the problem
persists, go to
2F2F (P3-6).
Initial firmware
No. of nozzles impossible to back up
No. of non-ejecting nozzles

1 color (per chip)
more than 0, less than 100

200 or over
Less than 30
30 or over
----Check head
Check printout
Check head
Check head
Running change firmware

The specifications have been changed from the versions shown below.
iPF500/600/5000/700: Ver.1.33
iPF510/610/710/8000/9000: Ver.1.36
iPF8100/9100/8000S/9000S: Ver.1.37 iPF810/820/6000S: Ver.1.03
iPF605/6200: Ver.1.02
iPF5100/6100: Ver.1.38
iPF720:Ver.1.10
You can choose A: (default setting) or B: (if you want to use automatic stopfrom Service mode.
No. of non-
A: (default setting ejecting nozzles

1 color (per chip)
---
320 or over
Head replacement
B: (If you want to

use automatic
No. of nonstop)
ejecting nozzles

1 color (per chip 320 or over
less than 30
----Replace head
30 or over
Check printout
Check head
Replace head
iPF650/750 series, iPF6300/6350/8300 and later model

You can choose A: (default setting) or B: (if you want to use automatic stop) from User m
No. of non-
A (Default setting)ejecting nozzles

1 color (per chip)
---
320 or over
B (if you want to

use automatic
No. of nonstop)
ejecting nozzles
1 color (per chip)
Check printout
Check head
Replace head
Error code
1010
1012
1013
280C
280D
280E
2827
2828
2829

320 or over
Applicable printhead
LR or single-head model
R head
L head
R
L
R
L
2-24
less than 30
----Replace head
30 or over
Check printout
Check head
Replace head

Panel display
Code
(last 4
digits)
2811
2812
Large LCD
Printhead
error
Open top cover and
replace the left
printhead.
Wrong printhead.
Open top cover and
replace the
printhead.
Right printhead
error
Open top cover and
replace the right
printhead.
Remedial Action
Small
LCD 1
Small
LCD 2
Printhea
d
Replace
Printhd
Printhd
Err
Replac
e
Printhd
Incompatible printhead version
Printhea
d Right
Replace
Printhd
Right
Printhd
Err
Replac
e
Printhd
Incompatible printhead R version
2813
Left printhead
error
Open top cover and
replace the left
printhead.
Printhea
d Left
Replace
Printhd
Left
Printhd
Err
Replac
e
Printhd
Incompatible printhead L version
2816
Maintenance
cartridge problem.
Maint
Cartridg
e
Replace
Cart
Maint
Cart
Error
Replac
e Cart
Maintenance cartridge EEPROM error

Communication is enabled but the
information is corrupted.
Maint
Cartridg
e
Replace
Cart
Maint
Cart
Error
Replac
e Cart
Maintenance cartridge ID error

A maintenance cartridge for another model
has been mounted.
2817
Replace
the maintenance
cartridge.
Maintenance
cartridge problem.
Hold base of maint
cart firmly. Keep it
level during removal
Maintenance
cartridge problem.
Replace
the maintenance
cartridge.
Wrong maintenance
cartridge.
Hold base of maint
2-25
(: Reference fault
isolation procedure
or tool)
Replace with a
valid head.
(An error has
occurred but the
head itself is not
damaged, so
communication
has been
maintained
properly.)
Replace with a
valid head.
(An error has
occurred but the
head itself is not
damaged, so
communication
has been
maintained
properly.)
Replace with a
valid head.
(An error has
occurred but the
head itself is not
damaged, so
communication
has been
maintained
properly.)
Replace the
maintenance
cartridge.
Replace the
maintenance
cartridge.
(The
maintenance
cartridge was
capable of normal
communication
when the error
occurred.)
Panel display
Code
(last 4
digits)
2818
2819
Large LCD
No maintenance
cartridge.
Check
the maintenance
cartridge.
Insert new maint
cart and push in
fully
Maintenance
cartridge full.
Remedial Action
(: Reference fault
isolation procedure
or tool)
Small
LCD 1
Small
LCD 2
Maint
Cartridge
Load
Cartridge
No Maint
Cart
Load
Cartridg
e
Maintenance cartridge not found

Cannot communicate, or cannot detect a
maintenance cartridge.
Remove and
reinstall, or
replace the
maintenance
cartridge.
Maint
Cartridge
Replace
Cart
Maint
Cart
Error
Replace
Cart
Maintenance cartridge full

Maintenance cartridge full is detected from
the dot count and the usage period (drying
time).
Replace the
maintenance
cartridge.
Replace
the maintenance
cartridge.
Maintenance
cartridge full.
Reference) The absorber may appear whitish or weigh light,
Hold base of maint
depending on the usage conditions.
The presence of a maintenance cartridge is detected at the following timings:
Before printing/during printing (twice per second)/at the end of printing/ between pages
Before a recovery operation/during a recovery operation (twice per second)/before opening of the ink supply valve
When the cartridge is removed and inserted following the occurrence of an error or warning.
Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
281A
Prepare for
maint cart
replacement.
MTCart
Full Soon
281B
No
MaintenanceCartri
dge capacity.
Replacethe
maintenancecartrid
ge.
No
MaintenanceCartrid
ge capacity.
Hold base of maint
Cannot adjust
printhead.
Maint
Cartridge
Replace
Cart
2820
Press Online to
clear the error
and readjust
printhead.
Remedial Action
Small
LCD 2
Maint
Cart
Error
Replace
Cart
Maintenance cartridge near-full (continued

usage allowed)
Near-full has been detected from the dot
The maintenance cartridge before cleaning
does not have an enough capacity
(reusable).
Near-full has been detected from the dot
(: Reference fault
isolation procedure
or tool)
Prepare a
maintenance
cartridge.
Replace the
maintenance
cartridge.
The maintenance
cartridge can be
put to reuse after
the end of
cleaning.
Reference) The absorber may appear whitish or weigh light,

depending on the usage conditions.
Online
Key
and
recalibrate
Printhd
Adj Err
Please
Readjust
Head registration unadjustable

The adjustment value has gone out of
bounds during automatic head adjustment.
2-26
Check the nozzle

check pattern
and, if it is found
in error, go to
2F2F (P3-6).
If the nozzle
check pattern is
found normal, go
to Flow 1 in
2010 (P3-12).

Panel display
Code
(last 4
digits)
2821
Large LCD
Cannot adjust
band.
Press Online to
clear the error
and readjust
the band.
Remedial Action
Small LCD
1
Small
LCD 2
Online
Key
and
recalibrate
Band Adj
Error
Please
Readjust
LF unadjustable
A detected value has gone out of bounds
while performing automatic band
adjustment.
OnlineKey
: Press
To Clear
Error
Eccent
Adj Error
Eccentricity uncorrectable (which does not

occur when in User mode)
A detected value has gone out of bounds
while making adjustment.
Cannot adjust
paper feed.
Press OK to clear
the error and
readjust printhead.
2822
Cannot adjust
eccentric.
Press Online to
clear the error.
Cannot adjust
eccentric.
(: Reference fault
isolation procedure
or tool)
Adjustment is
not possible
with
transparent/se
mi-transparent
paper.
Replace with
paper having
similar
substrate and
perform
automatic band
adjustment or
manual
adjustment.
Make detailed
band
adjustment
(automatic).
Check the
nozzle check
patter and, if it
is found in error,
go to 2F2F
(P3-6).
If the nozzle
check pattern is
found normal,
check
below and go to
Flow 1 in
2010 (P3-12).
Initialize the
system
settings/paper
preferences
and then add
additional paper
and perform
automatic band
adjustment
(detailed). If the
paper
preferences are
initialized, all
the paper
setting would
be reset to their
factory defaults.
Check the
paper type:
Replace with
photo glossy
paper (UF120).
Check the
paper for
soiling, tear and
other defects.
Having run LF
tuning, update
the additional
paper.

The presence of a maintenance cartridge is detected at the following timings:
Before printing/during printing (twice per second)/at the end of printing/ between pages
Before a recovery operation/during a recovery operation (twice per second)/before opening of the ink supply valve
When the cartridge is removed and inserted following the occurrence of an error or warning.
2-27
Panel display
Code
(last 4
digits)
2823
2824
Large LCD
Hardware error.
03010000-2823
Turn off printer,
wait, then
turn on again.
Cannot adjust
optic axis.
Press Online to
clear the error.
Cannot adjust
optic axis.
Small LCD
1
Remedial Action
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
Power
On
Again
Invalid
Head
Chk
Head check error
Go to 2F2F
(P3-6).
OnlineKe
y: Press
To Clear
Error
Optic
Axis Adj
Error
Optical axis unadjustable (which does not

occur when in User mode)
An adjustment pattern has not been printed.
The optical axis deviates from the correct
position by 3 mm or more.
Check the paper

(paper type
check).
Run a nozzle
check and, if a
fault is detected,
go to 2F2F
(P3-6).
If no fault is
detected, go to
Flow 1 in 2010
(P3-12).
Check the paper.
2825
This type of media

is not compatible
with HP-GL/2.
Paper type not compatible with HP-GL/2 has

been specified.
2826
LFNG XXX XXX

XXX XXX
press OK key (XXXX
is a measured
value.)
When executing LF unevenness auto

diagnostic processing, the multisensor read
value has gone outside the predefined scope
(Service mode only).
2827
2828
2829
Execute printhead
cleaning. If this
message is still
displayed, replace
Printhead.
Execute printhead
cleaning. If this
message is still
displayed, replace
Printhead.
[Stop: Stop Printing
Execute printhead
cleaning. If this
message is still
displayed, replace
Printhead .
Printing stopped.
[OK]
Printhead non-discharge error

(Replace printhead/ continued printing not
allowed)
At start of printing the number of non-ejecting
nozzles is more than 320 per color (1 chip).
2827: Both L and R, or single printhead
model
2828: R printhead
2829: L printhead
* For the detailed head non-ejection errors,
see section 280C.
2-28
Check the paper.

Check the
multisensor.
Check the
multisensor in
Flow 1 in 200C.
Execute
cleaning.
Replace
printhead.
If the problem
persists, go to
2F2F (P3-6.

Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
282A
CR MOTOR
TUNING
ERROR :PRESS
OK
Carriage motor identification processing

(rotation adjustment) failed (for Service
mode)
282B
CR VIBRATION
ERROR
:PRESS
OK
When processing carriage motor

identification (rotation adjustment), carriage
vibration has been detected (for Service
mode).
282D
Left printhead
error.
Printhead error detected (L head only).

Displayed when an abnormal temperature
rise of printhead has been detected to prompt
you to restart.
2830
2901
2902
Turn off printer,

wait, then
turn on again.
Left printhead
error.
Open top cover and
replace the left
printhead.
Mail box
nearly full.
Delete unwanted
data
The mail box is
nearly full. Delete
unwanted jobs.
Mail box full.
Now printing
without saving data.
(: Reference fault
isolation procedure
or tool)
Check
installation of
carriage or
carriage belt.
Clean the
carriage main
rail (Do not oil
it.)
Replace the
carriage motor.
Check
installation of
carriage or
carriage belt.
Clean the
carriage main
rail (Do not oil
it.)
Replace the
carriage motor.
After restarting,
replace the
printhead L.
Printhead error detected (L head only).

Displayed when restarting after detection of
error 282D to prompt you to replace
printhead L.
Replace the
printhead L.
The available size of the permanent area of

the hard disk space has fallen to less than 1
GB.
Reorganize data.
The hard disk has run out of free space,

disabling copy printing or error recovery.
Reorganize data.
2-29
Panel display
Code
(last 4
digits)
2905
2906
2907
2908
Large LCD
Mail box full.
Delete unwanted
data
on your computer
to resume printing.
Press Stop
to cancel printing.
The mail box
is full.
Delete unwanted
data
from your computer
to continue.
Mail box full.
Cannot save. Delete
unwanted data on
your computer to
resume printing.
Press Stop to cancel
printing.
Too many jobs for
mail box.
Delete unwanted
data
from your computer
to continue.
Mail box full.
Delete
unwanted
data
Maximum jobs
stored. Delete
unwanted data.
Hard disk error.
Small
LCD 1
Remedial Action
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
A job save has been executed when the

available size of the permanent area of the
hard disk space was lost.
Cancel the job.
Reorganize data.
The 101st job has been received when 100

jobs are already saved in the permanent area
of the hard disk space.
Reorganize data.
100 jobs are already saved in the permanent

area of the hard disk space Warning.
Reorganize data.
HDD format error
Format as
instructed by
the on-panel
message.
Replace the
HDD.
Press OK to
reformat
Hard disk error.
Press OK to format
HDD and restart the
printer (Takes 40
min). This deletes
all HDD data.
(cannot be canceled)
Hard disk error.
Will format HDD and
restart the printer
(Takes 40 min). This
deletes all HDD data
(cannot be canceled)
2-30

Panel display
Code
(last 4
digits)
2909
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
HDD file error
File read error.

Turn off printer,
wait a while, and
turn it on again.
Invalid files
will be deleted.
290A
2918
291A
HDD not connected.

HDD was not detected at startup.
Hardware error.
03130031-290A
Turn off printer,
wait, then
turn on again.
Roll sensor
cannot detect.
Power On
Again
Cassette
Sensor
Detectio
n Error
Cassette detection sensor detection failure

(cassette presence/absence sensor)
No cassette has been detected during
cassette pickup.
Power On
Again
Roll
Sensor
Detectio
n Error
Roll sensor detection failure

Could not detect the roll unit.
Power
On
Again
Lift
Motion
Timeout
Lift shift timeout

A lift operation has been executed, but no
sensor has been detected or a sensor has
remained detected.
Power
On
Again
Hardware
Err 1
0313003
1-291D
Spur cam sensor detection failure
Turn on printer
again.
291B
Hardware error.
03130031-291B
Turn off printer,
wait, then
turn on again.
291D
Hardware error.
03130031-291D
Turn off printer,
wait, then
turn on again.
2-31
(: Reference fault
isolation procedure
or tool)
Restart the
printer.
(The file in error
is deleted, but
the printer will
recover normally
when it is
restarted.)
Connect the HDD/
Check the
harness.
Replace the HDD.
Check to see if
the cassette
itself is
properly
loaded.
Check and
replace sensor
(IO mode).
Check the roll
unit, and
remove, install
or replace the
roll unit.
Check IO
mode (roll unit
detection).
Switch off the
printer, then
back on.
The carriage
cannot travel
to the lift drive
position.
The lift drive
cam is not
engaged.
Faulty lift drive
sensor
Faulty lift drive
motor
Go to
4027(P3-22).
Check the spur
cam sensor in IO
mode.
If OK, check the
lifter drive
system.
If NG, replace
the sensor.
Panel display
Code
(last 4
digits)
2920
Large LCD
Small
LCD 1
Media Take-up
error.
Check the paper.
Press Online to
clear error.
Remedial Action
(: Reference fault
isolation procedure
or tool)
Cannot take up paper

An error check has been made on paper
after the paper had been fed 1850 mm, but
the media take-up unit was not driven at all
in that interval (up to about 3700 mm [when
run immediately after the start of detection]).
Check to see if
the rewinder is
switched on
with the lock
lever down.
Check the
connection
between the
main unit and
the media
take-up unit.
Check to see if
the wait roller
is properly set.
Check to see if
the media
take-up
detection
sensor is
shielded by
paper when it
is presented.
Faulty media
take-up
detection
sensor
Faulty Media
take-up motor
Press the [Online]
button to set the
rewinder use
setting to force
[Use] and print.
Check to see if
any obstacle is
placed at the
media take-up
detection
sensor
position.
Faulty media
take-up
detection
sensor
Faulty take-up
button
Faulty media
take-up motor
Load roll paper.
Small
LCD 2
Media Take-up
error.
Check the paper.
Media take-up unit

ready.
2921
Rewinder use has been set to [Do not use] at

the start of printing when the rewinder is
active.
The rewinder settings are checked only when
executing external printing.
Continued rewinding error
The media take-up unit has continued
rewinding for 10 seconds, with the media
take-up detection sensor turned on, at printer
power-on and at the start of printing.
Online: Print
Stop: Stop Printing
Rewinding error.
Check for jam at
indicated position.
Press Online to
clear error.
Rewinding error.
Check for jam at
indicated position.
2E00
2E01
Load Roll
Media
Roll printing
is selected.
Press Load/Eject
and load a roll.
Roll
Selected
Load Roll
Paper mismatch (roll paper)

No roll paper have been fed when a job with
a roll paper specification is received.
Roll Paper have not been fed when an
internal print job having a roll paper
specification started (during internal
printing).
Roll printing
is selected.
2-32
Load roll paper.

Panel display
Code
(last 4
digits)
2E02
Large LCD
Sheet printing
is selected.
Press Load/Eject
and load sheets.
Manual printing
is selected.
Top paper feed
slot is selected.
Small
LCD 1
Remedial Action
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
Sheets
Selected
Load
Sheets

received.
Load cut sheet.
Load
Papr in
Cas
Press
Online.

Not cut sheet have been loaded in cassettes
when data having a cassette specification is
received.
Feed paper as
instructed by the
on-screen
guidance.
Load
Front Tray

No manually fed paper has been fed when a
job having a front paper feed specification is
received.
Load Top
Tray

No manually fed paper has been fed when a
job having a top paper feed specification is
received.
Feed paper
manually from the
front as instructed
by the on-screen
guidance.
Feed paper
manually from the
top as instructed
by the on-screen
guidance.
Load cut sheet.
Press OK and
load a sheet.
Top paper feed
slot is selected.
Press Load/Eject
and
load a sheet.
Front paper feed
slot is selected.
Press OK and
load a sheet.
Front paper feed
slot is selected.
Press Load/Eject
and
load a sheet.
2E03
2E04
2E05
Manual(Front)
(Paper type)
(Paper size)
Load Paper
Stop Printing
Manual(Top)
(Paper type)
(Paper size)
Load Paper
Stop Printing
Sheet printing
is selected.

Not cut sheet have been loaded in cassettes
when data having a cassette specification is
received.(When paper type/ size is not
determined)
2-33
Panel display
Code
(last 4
digits)
2E08
Large LCD
Wrong paper size.
Check paper size
setting on computer.
Online: Print
Stop: Stop Printing
Wrong paper size.
Check paper size
setting in driver.
2E09
2E0A
Online: Print
Stop: Stop Printing
PaprWidth Mismatch
Insufficient paper
for job
Roll printing is
selected, but sheets
are loaded.
Press
Load/Eject
and
remove the sheets.
Remedial Action
Small LCD
1
Small
LCD 2
PaprSiz
Mismatch
Prnt:Pres
sOnline
Loaded
Papr Diff
From
Spfd
Size
Driver:
Chk Papr
Size
Setting
Loaded
Papr Diff
From
Spfd
Size
Roll
Paper
Please
Replace
Sheets
Loaded
Press
To Eject
(: Reference fault
isolation procedure
or tool)
Paper mismatch (size) (roll paper)

The width of data and that of the actually
loaded paper do not match.
Check the paper

that is actually
loaded on the
printer and the
paper size setting
of the driver.
Go to 2010
(P3-12).
Paper
Level
Low
Replace
Paper
Short on roll paper

All of the following conditions have been met
at the start of printing:
[ON] has been selected for [Remaining Roll
Paper Detection].
Among the paper size settings coded in the
print data, the paper length exceeds the
remaining length of roll paper.
Replace the roll

paper.
Roll
Selected
Load
Roll

Print data having a roll paper print
completion of manual feed paper pickup.
Check the paper

that is actually
loaded on the
paper and the
paper feed
setting of the
driver.
Roll printing is
selected, but manual
paper is loaded.
Roll printing is
are loaded.
Press OK,
remove the sheets,
and load a roll.
Roll printing is
are loaded.
OK:Eject Sheets
Stop:Stop Printing
Roll printing is
are loaded.
2-34

Panel display
Code
(last 4
digits)
2E0B
2E0C
2E0E
Large LCD
Cassette printing
is selected.
Press Load/Eject
and
remove manually
loaded sheets.
Manual printing
is selected, but a
roll is loaded.
Press Load/Eject
and
remove the roll.
Sheet printing
is selected, but
a roll is loaded.
Stop Printing
Sheet printing
is selected, but
a roll is loaded.
No Roll Feed Unit.
Turn printer off
and install roll
feed unit.
2E0F
Top cover is open.

Turn off printer,
wait a while, and
turn it on again.
2E10
2E11
2E12
2E14
Ink tank cover

is open.
Turn off printer,
wait a while, and
turn it on again.
Carriage Cover is
open.
Rel lever is in
wrong position.
Turn off printer,
wait, then
turn on again.
Wrong paper size.
Check paper size
Online: Print
Stop: Stop Printing
Wrong paper size.
Check paper size
setting in driver.
Online: Print
Stop: Stop Printing
Remedial Action
Small LCD
1
Small
LCD 2
Sheets
Loaded
Press
To Eject
Cassette
Selectd
Load
Papr in
Cas
Tray
Selected
Press OK
Print data having a cassette print
completion of manual feed paper pickup.

completion of roll paper pickup.
specification has been received when
there is roll paper printout.
Cut sheet data has been received when
the media take-up unit is in use.
(: Reference fault
isolation procedure
or tool)
Check the paper

that is actually
loaded on the
paper and the
paper feed
setting of the
driver.
Check the paper
that is actually
loaded on the
paper and the
paper feed setting
of the driver.
Roll P
Unit
Please
Check
Power
On
Again
Roll paper unit not installed

The unit has received print data having a roll
paper print specification when it had started
without a roll unit being connected to it.
Top Cover
Please
Close
Top
Cover
Open
Close
Top
Cover
The top cover is abnormally open.
Ink Tank
Cover
Close
Please
Tank
Cover
Open
Close
Please
Ink tank cover error open (continued use

allowed)
The ink tank cover opened while performing
any operation, such as printing and
suctioning.
Close the ink tank

cover.
Check the sensor
(IO mode).
Carriage cover open error

A carriage cover open has been detected.
Close the
carriage cover.
Check the sensor
(IO mode).
Push down the
release lever.
Check the
sensor.
Faulty release lever

The state of the release lever up (released)
has been detected.
PaprSiz
Mismatch
Prnt:Pres
sOnline
Loaded
Papr Diff
From
Spfd
Size
Driver:
Chk Papr
Size
Setting
Loaded
Papr Diff
From
Spfd
Size
Paper mismatch (size or width)

The paper size specified for the [Print to
meet the paper width] setting of the driver on
receiving print data and the width of the roll
paper actually fed did not match.
2-35
Check the roll

unit, and
remove, install
or replace the
roll unit.
Check IO mode
(roll unit
detection).
Check the cover.
Check the sensor
(IO mode).
Check the paper

that is actually
loaded on the
printer and the
paper size setting
of the driver.
Go to 2010
P3-12
Panel display
Code
(last 4
digits)
2E15
Large LCD
Wrong paper type.
Small
LCD 1
Remedial Action
Paper mismatch (type) (on adjustment)

The second and subsequent sheets of
paper have been fed as a paper type
different from the first sheet when LF
adjustment was made with cut sheet.
Equalize the
paper types for
the first and
second sheets
with each other in
adjustment
printing.
Chk
Paper
Type
Press
Online

At the start of printing, paper type specified in
the job and the type of paper actually loaded
do not match, and [Stop] has been selected
for [Paper Mismatch Detection].
Check the paper

that is actually
loaded on the
printer and the
driver paper type
setting.
Press
Key
and
Reload

A paper type that cannot be fed from the
specified feeder slot has been specified.
Check the feeder

slot/cassette
pick-up setting.
Paper
mismatch
Press
To Replace
(Paper
Type)
(Paper
Size)
Replace paper
in cassette.
Loaded
Paper
Check
Type
Switch
Paper
In
Cassette
Wrong paper type.

Lift the release
lever and reload
the paper.
Loaded
Paper
Check
Type
Press
Key
and
Reload
Driver:
Chk Papr
Type
Setting
Stop: Stop Printing

Load/Eject:
Change
Paper
Wrong paper type.
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
Stop: Stop Printing

Wrong paper type.
Lift the release
lever and reload
the paper.
Wrong paper type.
Lift the release
lever and reload
the paper.
Paper mismatch
Make sure media
type
and paper size match
for the adjustment
print.
Wrong paper type.
Check paper type
setting in driver.
Online: Print
Stop: Stop Printing
Wrong paper type.
This type of media
is not compatible
with HP-GL/2.
Wrong paper feed
slot for this paper
type.
Press Load/Eject
and reload the
paper.
Wrong paper feed
slot for this paper
type.
PaprTyp
Mismatch
Prnt:Pres
sOnline
Paper
Feed Slot
SpcfdPap
r NotFit
2-36

Panel display
Code
(last 4
digits)
2E16
Large LCD
Wrong paper type.
Check paper type
Online: Print
Stop: Stop Printing
Small
LCD 1
Remedial Action
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
Paper
Mismatch
Prnt:Pres
sOnline
Check
Paper
Press
Online

The data type defined in the data and the
type of actually loaded paper do not match.
Following the transmission of data in the
GARO format, all of the following conditions
have been met at the start of printing:
The paper type that has been set in the job
and the type of actually fed paper do not
match.
[Stop] has been selected for [Paper
Check the paper

that is actually
loaded on the
printer and the
driver paper type
setting.
Check to see if
the cassette
itself is
properly
loaded.
Check and
replace sensor
(IO mode).
Go to 2E27
(P3-14).
Wrong paper type

and size. Check
paper type and size
Online: Print
Stop: Stop Printing
Wrong paper type

and size. Check
paper type and size
setting in driver.
Online: Print
Stop: Stop Printing
2E17
No cassette
detected.
Check the cassette.
Cassette
Undetecte
d
Check
Cassette
Press
Online
Cassette not installed
2E18
Cannot load.
Press Load/Eject
and reload the
paper.
Remove
paper
Cannot
Feed
Press
Key
Paper not fed as far as the platen
2E19
Cannot load.
Press Load/Eject
and reload the
paper.
Remove
paper
Cannot
Feed
Press
Key
Feeding error
LF out of synchronization for cut sheet
Refeed the
paper.
Go to
2E27(P3-14).
2E1A
Cannot load.
Press Load/Eject
and reload the
paper.
Remove
paper
Cannot
Feed
Press
Key
Feeding error
Refeed the
paper.
Go to
2E27(P3-14).
2E1B
The roll is empty.

Load/Eject:
Change Paper
The roll is empty.
Lift the release
lever and replace
the roll.
The roll is empty.
The roll is empty.
Lift the release
lever and replace
the roll.
Out of roll paper.
Push the release
lever back, then
replace the roll.
Roll
Paper
Please
Replace
Paper
Not
Loaded
Press
Key
No roll paper available (trailing edge of roll

paper detected)
Trailing edge of paper has been detected
by paper sensor in a roll paper operation.
LF out of synchronization on roll paper.
(Detected the spool no longer rotating.)
Replace the roll

paper.
Check paper
sensor R (IO
mode).
Is the paper fed
successfully
(under a
negative load
or any other
influence)?
2-37
Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
2E1C
Paper jam.
Press Load/Eject
and reload the
paper.
Paper
Jam
Press
Key
2E1D
Cannot load.
Press Load/Eject
and reload the
paper.
Remove
paper
2E1F
Cannot print
as specified.
Press Load/Eject
and replace paper
with A2/16.6"x23.4"
(vertical) or larger
Paper
Mismatch
ReplcPap
:Press
Cannot print as
specified. Press
Load/Eject and
replace roll with 10
in. wide or larger
roll.
Cannot print as
specified. Lift the
release lever and
replace paper with
[ XXX ] (vertical) or
larger.
Need A3
Vertical
or Larger
Remedial Action
Small
LCD 2
Jam while ejecting paper

(A sequence of removing jams with the
pinch roller released is required)
A jam has been detected while ejecting
paper.
Cannot
Feed
Press
Key
Feeding error

paper have been fed as a paper size
different from the first sheet when
adjustment was made with cut sheet.
Press
Key
and
Reload
The paper size setting in effect at the start of

an internal print session has fallen below the
minimum size specified for that internal print
session.
[XXX x YYY]: Required minimum size
Cannot print
as specified.
Lift the release
lever and replace
roll with 10 in.
wide or larger roll
Cannot print
as specified.
Replace paper with
[XXX] (vertical)
or larger.
The paper is too
small. Replace
paper
with [XXX] (vertical)
or larger.
The paper is too
small. Replace roll
with 10 in. wide or
larger roll.
Cannot print as
specified. Lift the
release lever and
replace paper with
[XXX] (vertical) or
larger.
Cannot print as
specified. Lift the
release lever and
replace roll with 10
in. wide or larger roll.
2-38
(: Reference fault
isolation procedure
or tool)
Open and
close the
release lever to
reload the
paper.
Remove the
paper once and
then refeed it.
Go to
2E27(P3-14).
Refeed the
paper.
Go to
2E27(P3-14).
Check the paper
that is actually
loaded on the
printer and the
paper size setting
of the driver.
Go to 2010
(P3-12).

Panel display
Code
(last 4
digits)
2E20
2E21
2E22
Large LCD
Small
LCD 1
Remedial Action
Wrong paper type.

Lift the release
lever and reload
the paper.
Stop: Stop Printing
Wrong paper.
Lift the release
lever and replace
the paper.
Paper mismatch
Make sure media
type
and paper size
match
for the adjustment
print.
Hardware error.
03130000-2E21
Turn off printer,
wait, then
turn on again.
Media Type not

compatible with
cassette.
Check Media Type.
Stop: Stop Printing
Hardware error.
03130031-2E23
Turn off printer,
wait, then
turn on again.
Small
LCD 2
(: Reference fault
isolation procedure
or tool)
Paper mismatch (type) (on adjustment)

paper have been fed as a paper type
different from the first sheet when LF
adjustment was made from a cassette.
Equalize the
paper types for
the first and
second sheets
with each other in
adjustment
printing.
Restart the
printer.
Remove and
reinsert the
PCB and then
restart the
printer.
Replace the
IEEE1394
PCB.
Check the
cassette pick-up
setting/paper
type.
Power
On
Again
IEEE
1394
Error
Restart
Printer
IEEE1394 interface error

Any error has been detected while
initializing IEEE1394 at startup.
Media
Check
Please
Cancel
Cas
Cannot
Feed
Please
Check

Power
On
Again
Hardwar
e Err 1
0313003
1-2E23
Cutter unit failure

At startup or completion of paper jam
handling, when attempting to get the cutter
which is in other position than HP back to HP,
the home position sensor timed out without
response.
2E24
Roll feed unit err

Turn off printer and
check roll feed unit
Power On
Again
Roll
Feed
Unit
Error
Faulty roll paper unit

Failed to detect the cam in the roll unit while
no paper was loaded.
Remove paper
slip (foreign
matter) attached
to the cutter
home position
sensor.
Check the cutter
driving circuit
and the cutter
unit.
Check the roll
cam sensor (IO
mode).
2E25
Cannot detect papr

Remove paper and
press Load/Eject.
Can't
DetectPa
pr
Remove
Paper
Press
Online
Jam while picking up, ejecting or printing on

paper (JAM2)
Go to 2E25
(P3-15).
Cannot feed paper.

Remove paper and
press Load/Eject.
Cannot detect papr
Remove paper and
press OK.
Remove
paper
Press
Online
After loading of roll paper or cut sheet was
loaded successfully, PE sensor detected no
paper (JAM2).
Go to 2E25
P3-15.
2E23
2-39
Panel display
Code
(last 4
digits)
2E27
Large LCD
Cannot load.
Press Load/Eject
and reload the
paper.
Cannot feed paper
Lift the release
lever and reload
paper.
Cannot feed paper.
Reload the paper.
Paper jam.
Press Load/Eject
and reload the
paper.
Paper jam. Lift
the release lever.
Paper jam.
Push the release
lever back.
Paper jam.
all the way.
2E30
Paper jam.
all the way
and press OK.
The paper is
too small.
2E31
Insufficient paper
for job
2E32
Insufficient paper
for job
Small
LCD 1
Remove
paper
Paper
Jam
Press
Key
Remedial Action
Small
LCD 2
Cannot
Feed
Press
Key
(: Reference fault
isolation procedure or
tool)
Feeding error (nip release required)

LF out of synchronization (LF motor
wont rotate) has been detected.
Go to
2E27(P3-14).
Jam while picking up, ejecting or

printing on paper
(A sequence of removing jams with
the pinch roller released is
required)(JAM1)
Virtually all recovery errors that could
occur in connection with paper pickup
are handled.
Open and close

the release lever
to reload the
paper.
Remove the
paper once and
then refeed it.
Go to
2E27(P3-14).

With [Pause] selected for [Paper
Mismatch Detection] in the menu
setting, paper size for the paper
loaded was smaller than the size
specified by data.
Continued printing
allowed.
Check driver setting
Replace with
appropriate paper.
All of the following conditions have

been met at the start of external
printing:
[ON] has been selected for
[Remaining Roll Paper Detection].
Among the paper size settings
coded in the print data, the paper
length exceeds the remaining
length of roll paper.
Automatic roll feed to another roll
paper slot which is not the current
feeding path, out of the 2 slots the
printer has, is not available.
All of the following conditions have
been met at the start of external
printing:
[ON] has been selected for
[Remaining Roll Paper Detection].
Among the paper size settings
coded in the print data, the paper
length exceeds the remaining
length of roll paper.
Automatic roll feed to another roll
paper slot which is not the current
feeding path, out of the 2 slots the
printer has, is not available.
Replace the roll

paper.
2-40
Replace the roll

paper.

Panel display
Code
(last 4
digits)
2E33
2E34
Large LCD
Roll Paper
(Paper type)
(Paper size)
Load Roll Paper
Stop Printing
Roll 1(Upper)
(Paper type)
(Paper size)
Press Load/Eject
and load a roll.
Roll 2 (Lower)
(Paper type)
(Paper size)
Press Load/Eject
and load a roll.
Roll 2 (Lower)
is selected.
Press Load/Eject
and load a roll.
2E35
2E36
2E37
Roll printing
is selected.
Roll printing
is selected.
Press Load/Eject
and load a roll.
Roll printing
is selected.
Press Load/Eject
and load a roll.
Roll printing
is selected.
Roll 1 (Upper)
is selected.
2E38
2E39
Press Load/Eject
and load a roll.
Roll 2 (Lower)
is selected.
Press Load/Eject
and load a roll.
The roll (XX) is empty.
Lift the release
lever and replace
the roll.
The roll (XX) is empty.
Press OK.
Small
LCD 1
Remedial Action
Small
LCD 2

No roll paper has been fed when a job with
When paper has not been loaded on either
upper or lower slot, and the feeding slot is
set to [Automatic] in the job setting, an error
of upper roll occurs.
When no paper has been loaded on either
of upper roll (2E33) occurs.
When no paper has been loaded on either
of upper roll (2E33) occurs.
* This is a message that appears when
paper type/ size specification does not exist
due to HPGL format etc.
No roll paper has been fed when performing
internal printing.
(: Reference fault
isolation procedure
or tool)
Load roll paper.
Load roll paper.
Load roll paper.

No roll paper has been fed when internal
printing with roll paper specification is
started.
Load roll paper.
Paper mismatch (roll paper)(Upper)

roll paper specification is received.
upper roll paper specification is received.
Load roll paper.

Load roll paper.
Paper mismatch (roll paper)(Lower)

lower roll paper specification is received.
Load roll paper.
No roll paper available (trailing edge of roll

paper detected)
Detected that cut sheet sized paper has
been fed at the roll paper feeding slot.
The trailing edge of paper was detected
by the PE sensor during operation in
which roll paper was used.
The spool stopped rotating during paper
loading or printing
(XX: Upper roll paper/ Lower roll paper)
Replace the roll

paper
Check paper
sensor R (IO
mode).
Is the paper fed
successfully
(under a
negative load
or any other
influence)?
2-41
Panel display
Code
(last 4
digits)
Large LCD
2E3A
Roll1 (Uppr) jammed.

Manually rewind the
roll all the way
and press OK.
2E3B
Roll 2 (Lwr) jammed.

Manually rewind the
roll all the way
and press OK.
2E3C
Paper jam. Lift

the release lever.
2E3D
Roll 1 (upper) jam

Lift the release
lever.
2E3E
Roll 2 (lower) jam

Lift the release
lever.
2E3F
Paper jam. Lift

the release lever.
2E40
2E42
Cannot print as
selected. Another
roll is in use.
[Stop]: Stop printing
Cannot print as
selected. Another
roll is in use.
[Stop]: Stop printing
MediaType Mismatch
2E45
MediaType Mismatch
2F11
CR error
2E41
Call for Service.
Small
LCD 1
Remedial Action
(: Reference fault
isolation procedure
or tool)
During upper roll paper feeding operation,

the paper was fed with the roll feed sensor
detecting the paper, but the LF_PE sensor
could not detect the paper and the operation
timed out.
During lower roll paper feeding operation,
the paper was fed with the roll feed sensor
detecting the paper, but the LF_PE sensor
could not detect the paper and the operation
timed out.
During operations with cut sheet, the state
of the LF_PE sensor has become invalid.
Manually rewind
the paper and
reload. Go to
2E25.
Small
LCD 2
During operations with upper roll paper, the

paper was fed with the roll paper detection
sensor and the roll feeding sensor detecting
the paper, but the state of the LF_PE sensor
became invalid.
During operations with lower roll paper, the
paper was fed with the roll paper detection
sensor and the roll feeding sensor detecting
the paper, but the state of the LF_PE sensor
became invalid.
When either upper or lower roll paper is in
operation, the states of the roll paper
detection sensor, roll feeding sensor, and
LF_PE sensor became invalid.
Print data having lower roll paper
specification has been received while upper
roll printout remains.
Print data having upper roll paper
specification has been received while lower
roll printout remains.
Paper mismatch (type/ restart printing of
suspended job)
are met:
[Stop] selected for [Paper Mismatch
Detection] in menu settings.
[Change Paper] button was pressed for
suspended jobs from host.
The paper type that has been set in the job
and the type of actually fed paper do not
match.
Power
On
Again
CR
Error
Manually rewind
the paper and
reload. Go to
2E25.
Reload the
paper. Go to
2E25.
Reload the
paper. Go to
2E25.
Reload the
paper. Go to
2E25.
Reload the
paper. Go to
2E25.
Remove the
printout of upper
roll, and print
again.
Remove the
printout of lower
roll, and print
again.
Continued printing
allowed.
Replace with
appropriate paper.
Paper mismatch (type/ restart printing of

suspended job)
are met:
[Stop] selected for [Paper Mismatch
Detection] in menu settings.
The paper width that has been set with
data and the paper width of actually fed
paper do not match.
Continued printing
allowed.
Check the driver
settings.
Replace with
appropriate paper.
An operation order has been issued while

the carriage suffered a hardware error.
Go to 2F26
(P3-4).
2-42

Panel display
Code
(last 4
digits)
2F12
Small
LCD 2
Power
On
Again
LF Error
LF error
An operation order has been received
while the LF suffered a hardware error.
The target position could not be reached
within a predicted operation time + 3
seconds during an LF operation.
The sensor could not be detected during an
LF operation involving sensor detection.
Hardware error.
03130031-2F13
Turn off printer,
wait, then
turn on again.
Hardware error.
03130031-2F14
Turn off printer,
wait, then
turn on again.
Hardware error.
03130031-2F16
Turn off printer,
wait, then
turn on again.
Power
On
Again
Hardware
Err 1
031300
31-2F13
A/D converter external trigger output stop

(Hardware error 1)
Power
On
Again
Hardware
Err 2
ASIC register not writable (Hardware error2)

Could not write to the ASIC register on the
main PCB.
Replace the
main PCB.
Power
On
Again
Mist Fan
Error
Mist fan error

The rotation of the mist fan is not detectable.
Hardware error.
03130031-2F17
Turn off printer,
wait, then
turn on again.
Power
On
Again
Platen
Fan
Lock
Platen fan lock detection error

The lock signal has been supplied
continuously for 3 seconds or longer, 10
seconds after the platen fan started rotating.
Power
On
Again
Platen
Fan Err
Check the
bundled wires
in the mist fan
drive circuit.
Replace the
mist fan unit.
Check the
bundled wires
in the platen
suction fan
drive circuit.
Replace the
platen suction
fan unit.
Go to
2F1F(P3-2).
Large LCD
LF error
Call for Service.
2F13
2F14
2F16
2F17
Remedial Action
Small
LCD 1
2F1F
Hardware error.
03130031-2F1F
Turn off printer,
wait, then
turn on again.
Power
On
Again
Purge
Motor
Sensor
Error
2F20
Hardware error.
03130031-2F20
Power
On
Again
Motor
Cam
Pos
Error
2F21
(: Reference fault
isolation procedure
or tool)
Turn off printer,

wait, then
turn on again.
Rel lever is in
wrong position.
Purge sensor error (recovery purge motor

HP detection error)
The recovery system has been driven but no
sensor interrupt occurs.
The recovery system has been driven to
close the cap, but the cap has not been
capped successfully.
Cap motor cam positioning error
The recovery system has been driven but no
sensor interrupt occurs.
The recovery system has been driven to
close the cap, but the cap has not been
capped successfully.
Pinch roller open detected with the pinch
roller locked.
Turn off printer,

wait, then
turn on again.
2-43
Replace the
LF encoder
sensor.
Replace the
LF motor.
<Supplement>
If the carriage
travels heavily
near the stop
position, a
mechanical
load error may
be suspected.
If any other
symptom is
observed, a
feeding sensor
may be at fault.
Go to 2F13
(P3-1).
Go to
2F1F(P3-2).
Restart with the

pinch roller
closed.
Check the
sensor in IO
DISPLAY in
Service mode
(Check the
pinch roller
pressure
release
detection SW/
the release lever
lock sensor.)
Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
2F22
Hardware error.
03130031-2F22
Turn off printer,
wait, then
turn on again.
Power
On
Again
Pump
Motion
Timeout
Pump shift timeout

The target position could not be reached
within a predicted operation time + 3
seconds during pump operation or no
sensor has been detected during a pump
operation involving sensor detection.
2F23
Hardware error.
03130031-2F23
Turn off printer,
wait, then
turn on again.
Power
On
Again
Pump
Motion
Error
Purge motor error

Pump operation disabledA PWM duty of
100% has lasted for 200 msec in a pump
operation.
2F24
Cannot cut paper.

Lift the release
lever and reload
the paper.
Cutting
Error
Please
Cut Papr
Cutter shift timeout

The cutter failed to reach the home position
in time during a cutting operation
2F24
Hardware error.
03130031-2F24
Turn off printer,
wait, then
turn on again.
Power
On
Again
Press
Key
to
Release
Paper
Cutter
Timeout
Cutter shift timeout error

No sensor has been detected during a cutter
2-44
(: Reference fault
isolation procedure
or tool)
<Supplement>
If the carriage
travels heavily
towards the
stop position: A
mechanical load
error may be
suspected.
Otherwise: The
sensor in the
purge unit may
be at fault.
Go to
2F1F(P3-2).
<Supplement>
If the motor
could not be run
at all or has
resulted in an
error after
moving by a
slight distance:
A. A mechanical
load error may
be suspected.
B. The motor or
drive circuit
may be at
fault.
If the carriage
has run more or
less out of
control and
resulted in an
error:
A. The encoder
sensor may be
at fault.
Go to 2F1F
(P3-2).
Go to 2015
(P3-17).
Go to 2F24
(P3-18).
Go to 2F24
(P3-18).

Code
(last 4
digits)
2F25
Panel display
Small
Large LCD
LCD 1
Power
Hardware error.
On
03130031-2F25
Again
Turn off printer,
wait, then
turn on again.
Small
LCD 2
CR
Position
Err
Restart
Printer
Remedial Action
(: Reference fault isolation

procedure or tool)
Carriage motor HP not detectable

Detected only for the wide format.
For the narrow format, the
carriage motor HP can be
detected when the carriage hits
the wall in a full scan following the
detection of the HP.
Wide format: Check the

CHRP sensor in IO mode
and go to 2F26 (P3-4).
Narrow format: Go to
2F26 (P3-4).
<Supplement>
If the motor could not be
run at all:
A. A mechanical load error
may be suspected.
B. The motor or drive
circuit may be at fault.
If the carriage has
resulted in an error after
moving at a constant
speed:
A. The CRHP sensor may
be at fault.
If the carriage has run
more or less out of
control and resulted in an
error:
A. The encoder sensor
may be at fault.
<Supplement>
If the motor could not be
run at all or has resulted
in an error after moving
by a slight distance:
A. A mechanical load error
may be suspected.
B. The motor or drive
circuit may be at fault.
If the carriage has run
more or less out of
control and resulted in
an error:
A. encoder sensor may be
at fault.
Go to 2F26 (P3-4).
<Supplement>
If the carriage travels
heavily towards the
stop position, a
mechanical load error
may be suspected.
Go to 2F26 (P3-4).
Switch off the printer,
then back on.
The carriage cannot
travel to the lift drive
position.
The lift drive cam is not
engaged.
Faulty lift drive sensor
Faulty lift drive motor
Go to 4027(P3-22).
2F26
Hardware error.
03130031-2F26
Turn off printer,
wait, then
turn on again.
Power
On
Again
Carriage
Motion
Error
Carriage operation disabled

A PWM duty of 100% has lasted
for 200 msec in a carriage
operation
A collision has been detected in
a carriage operation (with the
speed predicted from the PWM
output value having a deviation
of 25 ips or more from the actual
speed).
2F27
Hardware error.
03130031-2F27
Turn off printer,
wait, then
turn on again.
Power
On
Again
Carriage
Timeout
Restart
Printer
Carriage shift timeout

The target position could not be
reached within a predicted
operation time + 3 seconds during
carriage operation.
2F28
Hardware error.
03130031-2F28
Turn off printer,
wait, then
turn on again.
Power
On
Again
Lift
Motion
Timeout
Lift shift timeout

A lift operation has been
executed, but no sensor has been
detected or a sensor has
remained detected.
2-45
Code
Panel display
Small
Large LCD
LCD 1
Power
Hardware error.
On
03030000-2F29
Again
Turn off printer,
wait, then
turn on again.
Small
LCD 2
LF Feed
Timeout
Restart
Printer
2F2A
Hardware error.
03130031-2F2A
Turn off printer,
wait, then
turn on again.
Power
On
Again
LF
Position
Err
Restart
Printer
2F2B
Hardware error.
03130031-2F2B
Turn off printer,
wait, then
turn on again.
Power
On
Again
LF
Motion
Error
LF operation failure (LF

operation disabled)
A pump duty of 100% has
lasted for 200 msec during LF
operation.
2F2C
Hardware error.
03130031-2F2C
Turn off printer,
wait, then
turn on again.
Power
On
Again
Hardware
Err 1
031300
31-2F2
C
Cassette shift timeout

The target position could not
be reached within a
predicted operation time + 3
seconds during cassette
operation.
No sensor has been
detected during a pump
operation involving sensor
detection.
(last 4
digits)
2F29
Explanation/Detection
sequence
LF feeding motor timeout (cut
sheet)
The target position could not
be reached within a
predicted operation time + 3
seconds during an LF
operation.
The sensor could not be
detected during an LF
operation involving sensor
detection.
Cannot detect the LF home
position
The LF home position could
not be detected on LF homing
during initialization.
2-46
Remedial Action
(: Reference fault isolation
procedure or tool)
Replace the LF encoder

sensor.
Replace the LF motor.
<Supplement>
If the carriage travels heavily
near the stop position, a
mechanical load error may be
suspected.
If any other symptom is
observed, a feeding sensor
may be at fault.
Check the sensor (IO mode
check).
sensor.
Replace the encoder film.
Replace the LF
motor/belt/adjust the belt
tension.
Replace the long flexible
cable.
<Supplement>
If the motor could not be run at
all:
A. A mechanical load error may
be suspected.
B. The motor or drive circuit
may be at fault.
If the carriage has resulted in
an error after moving at a
constant speed: The LF home
position sensor may be at
fault.
If the carriage has run more or
less out of control and resulted
in an error, the encoder sensor
may be at fault.
sensor.
Replace the LF motor.
<Supplement>
If the motor could not be run at
all or has resulted in an error
after moving by a slight
distance:
A. A mechanical load error may
be suspected.
B. The motor or drive circuit
may be at fault.
If the carriage has run more or
less out of control and resulted
in an error, the encoder sensor
may be at fault.
Go to 2E25 (P3-15).
<Supplement>
If the carriage travels heavily
near the stop position, a
mechanical load error may be
suspected.
Otherwise, the cassette unit
sensor may be at fault.

Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
2F2D
Cassette not
working.
Turn off printer,
wait, then
turn on again.
Power
On
Again
Cassette
Motion
Error
Cassette operation disabled

A PWM duty of 100% has lasted for 200
msec in a cassette operation.
2F2E
Hardware error.
03130031-2F2E
Turn off printer,
wait, then
turn on again.
Power
On
Again
Roll
Motion
Timeout
Roll shift timeout

No sensor has been detected during a roll
2F2F
Hardware error.
03800500-2F2F
Turn off printer,
wait, then
turn on again.
Power
On
Again
Eject.
Detect
Err
Non-ejection detection error

As a result of nozzle checking made by the
head management sensor unit:
All 640 nozzles in a nozzle line are
non-discharging.
At least 50 nozzles have been found
mismatched in a nozzle line of 640 nozzles
since the last session of detection.
(: Reference fault
isolation procedure
or tool)
Check the
cassette motor
and the drive
circuit.
Check the
cassette
encoder
sensor.
Go to 200C
(P3-8).
Check whether
any foreign
matter such as
paper slip
exists on the
head
management
sensor optical
axis.
Light
interception
due to ink
accumulation.
Remove the
ink/ Replace
the unit.
Check the
head
management
sensors
connector
connection
If Service
mode nozzle
check pattern
printing is no
problem,
replace the
head
management
sensor unit.
Go to 2F2F
(P3-6.
Reference 1) As for the detection condition above, in the
iPF650/750, iPF6300/6350, and iPF8300 series or later, the error
codes are broken up into 2F40,2F41,2F42,2F43,2F44, and 2F47
depending on the non-ejection conditions.
Reference 2) Error 2F2F,2F40,2F41,2F42,2F43,2F44, and 2F47
are detected in the following order.
Determines signal level (2F47) of head management sensor
Determines complete non-ejection of all colors (2F40)
Determines multiple mismatches (2F2F)
Determines complete non-ejection of a single color (2F41)
Determines complete non-ejection of one line (2F42)
Determines complete non-ejection of 640 nozzles (2F43)
Determines non-ejection of more than 320 nozzles (2F44)
2F30
Hardware error.
xxxxxxxx-xxxx
Turn off printer,
wait, then
turn on again.
Reference 3) The amount of change (between non-ejecting and

ejecting nozzle counts) from the last session of nozzle checking is
defined as the amount of mismatch.
Non-ejection detecting position error
Go to 2F2F
No detectable region has been found during
(P3-6).
non-ejection position adjustment.
2-47
Panel display
Code
(last 4
digits)
2F31
2F32
Large LCD
Hardware error.
xxxxxxxx-xxxx
Turn off printer,
wait, then
turn on again.
Multi-sensor error
Turn off printer,
wait a while, then
turn it on again.
Small
LCD 1
Remedial Action
Small
LCD 2
Non-ejection light quantity error

A detectable region has fallen to below a
certain limit during non-ejection position
adjustment.
Go to 2F2F
(P3-6.
Retry the
adjustment with
the effect of
outside light,
such as that of
the afternoon
sun, being
removed.
Check the
position at
which the
multisensor is
installed.
Replace the
multisensor.
Change to
appropriate
paper.
Power
On
Again
Multi-sen
sor Err
Faulty multisensor
Light quantity adjustment of multisensor
failed.
Or, outside light entered during multisensor
light quantity adjustment.
2F33
Use another paper.

Press Online to
clear the error.
Paper
Type
Please
Change
Can't Adj
Paper
Chg
Paper
Type
Unadjustable because of transparent paper

Paper are unidentifiable on automatic
adjustment (transparent/semi-transparent
paper).
2F34
Cannot calibrate.
Press OK and try
calibration again.
Press
OK
and
recalibra
te
Calibrati
on Err
Recalibr
ate
Color calibration error

The adjustment value has gone out of
bounds during calibration.
Press
OK
to cancel
Faulty multisensor (on calibration)

A failure to calibrate has been detected from
the parts counter.
Cannot calibrate.
Try calibration
again.
2F35
Calibration
There is a problem
with the
multi-sensor.
Press OK to cancel
calibration.
Calibration
There is a problem
with the
multi-sensor.
Cancel calibration.
Calibrati
on
multi-se
nsor err
2F37
ERROR
E173-2F37
Call for service.
ERROR
E173-2F
37
Call For
Service
(: Reference fault
isolation procedure
or tool)
Linear scale error

No signal is available from the carriage
encoder when the head is driven.
2-48
Check to see if
the loaded
paper permit
calibration.
Check
calibrated
printed matter
for soiling and
other defects.
If the nozzle
pattern is found
in error, go to
2F2F (P3-6).
Check the parts
counter in
service mode
and replace the
multisensor
unit.
Initialize the
counter for the
replacement
unit mounted.
(It is
recommended
to estimate the
usage status of
other units
coming to the
end of their
service life and
replace them as
needed.)
Go to 2F26
(P3-4).

Panel display
Code
(last 4
digits)
Large LCD
2F38
Top cover is open.

Turn off printer,
wait a while, and
turn it on again.
2F39
Carriage Cover is
open.
Turn off printer,
wait a while, and
turn it on again.
Hardware error.
03130031-2F3A
Turn off printer,
wait, then
turn on again.
Hardware error.
03130031-2F3B
Turn off printer,
wait, then
turn on again.
2F3A
2F3B
2F3C
Hardware error.
03130031-2F3C
Turn off printer,
wait, then
turn on again.
2F3D
Hardware error.
03130031-2F3D
Turn off printer,wait,
then turn on again.
Hardware error.
03130031-2F3E
then turn on again.
Hardware error.
03130031-2F3F
then turn on again.
Hardware error.
03800500-2F40
then turn on again.
2F3E
2F3F
2F40
2F41
Hardware error.
03800500-2F41
then turn on again.
Small
LCD 1
Ink Tank
Cover
Close
Please
Remedial Action
Small
LCD 2
Tank
Cover
Open
Close
Please
(: Reference fault
isolation procedure
or tool)
The top cover is abnormally open.
Check the cover.

Check the sensor
(IO mode).
Carriage cover error open

The carriage cover has opened at a timing
at which it is normally closed.
Close the
carriage cover.
Check the
carriage cover
sensor.
Replace the
purge unit.
Go to
2F1F(P3-2).
Power
On
Again
Valve
Motor
Err
Purge unit valve motor error

The recovery valve motor has been driven
but no movement has been detected within
the timeout period.
Power
On
Again
Hardware
Err 1
031300
31-2F3B
CS communication error
An irrecoverable communication error has
occurred communicating between the CS
chip mounted on the ink tank and the main
unit.
LF nip sensor error.

When executing nip automatic operation, one
of the following conditions is met.
The sensor detected nip closed after the nip
completed opening operation.
The sensor detected nip open after the nip
completed closing operation.
HP pre-ejection pump motor overload error
Remove and
insert the ink
tank, or
replace the ink
tank.
Check bundled
wires in the ink
tank unit and
the main PCB.
Replace the
main PCB.
Check the nip
open/close
sensor (IO
mode)
Replace the purge

unit.
HP pre-ejection pump motor shift timeout
Replace the purge

unit.
An error other than overload error or shift

timeout error has been detected for the HP
pre-ejection pump motor.
Replace the purge

unit.
When the result of non-ejection detection is

as follows.
When non-ejection has been detected for all
nozzles of all colors
The error code assuming a problem in the
supply system/ purge system/ main board
(electric).
as follows:
Complete non-ejection of nozzles in 1
to 5 chip(s).
(A line EVEN/ A line ODD/ B line
EVEN/ B line ODD
Total of 2560 nozzles x 1 to 5 chip(s)
complete non-ejection)
Error code assuming a problem in the ink
supply system/ purge system.
Go to 2F2F/
2F30 (P3-6).
See 2F2F for the
priority of error
detection.
2-49
Go to 2F2F/
2F30 (P3-6).
See 2F2F for the
priority of error
detection.
Panel display
Code
(last 4
digits)
Large LCD
2F42
Hardware error.
03800500-2F42
then turn on again.
2F43
Hardware error.
03800500-2F43
then turn on again.
2F44
Hardware error.
03800500-2F44
then turn on again.
2F46
Hardware error.
03130031-2F46
then turn on again.
2F47
Hardware error.
3800500-2F47
then turn on again.
Small
LCD 1
Remedial Action
(: Reference fault
isolation procedure
or tool)

as follows:
Complete non-ejection of one line in 1
chip.
(In either A line or B line, a complete
non-ejection of 1280 nozzles)
Error code assuming broken flexible cable
or contact failure (heat enable line).
as follows:
Complete non-ejection (640 nozzles) of
EVEN line or ODD line.
Error code assuming broken flexible cable
or contact failure (data line).
as follows:
More than half of 640 nozzles in EVEN line
or ODD line have non-ejection (more than
320 nozzles).
Error code assuming a head failure such as
broken heater board of head.
The shutter HP sensor did not respond at
startup and at switching of platen shutter at
printing.
Go to
2F2F/2F30 (P3-6).
See 2F2F for the
priority of error
detection.
Small
LCD 2
The optical axis of the head management

sensor unit has been intercepted for some
reasons.
The amount of LED luminescence and the
level of detection signal of diode light
receiving sensitivity has gone beyond the
predefined range. (determines the level of
APCCHK)Its not a problem of printhead or
ink supply system.
2-50
Go to
2F2F/2F30 (P3-6).
See 2F2F for the
priority of error
detection.
Go to
2F2F/2F30 (P3-6).
See 2F2F for the
priority of error
detection.
Check the platen
shutter HP sensor
(I/O Display).
Check/ replace the
platen shutter
drive unit or
sensor
Check whether
any foreign
matter such as
paper slip
exists on the
head
management
sensor optical
axis.
Light
interception
due to ink
accumulation.
Remove the
ink/ Replace
the unit.
Check
connection of
the head
management
sensors
connector.
Main PCB
(Check the fuse/
Replace the
PCB.)
A large amount
of ink mist has
been attached
to optical
element.
Replace the
head
management
sensor.
Go to
2F2F/2F30
(P3-6).
See 2F2F for
the priority of
error detection.

Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
2F48
Hardware error.
03130031-2F48
then turn on again.
VHT (heater drive drive power supply for

printhead) error
VHT has gone below or above the rating.
2F49
2F50
2F51
Hardware error.
03130031-
then turn on again.
Printhead short-circuited detected.

Prior to VH power on, it has been detected
that the printhead had been damaged due to
paper jam etc, and ink went inside the
terminal area causing near short-circuit.
2F49: L side printhead
2F50: R side printhead
2F51: LR both printhead
2F4A
Hardware error.
03130031-2F4A
then turn on again.
Hardware error.
03130031-2F52
then turn on again.
ERROR
E146-4001
Call for service.
Main PCB error.
2F52
4001
401A
401B
ERROR
E146-40
01
Call For
Service
ERROR
E602-401A
Call for service.
ERROR
E602-401B
Call for service.
401C
ERROR
E198-401C
Call for service.
401D
ERROR
E198-401D
Call for service.
iPF6300 series
Replace the
printhead.
Replace the
main PCB.
iPF8300 series
Replace the
printhead.
Replace the CR
relay board.
Check/ replace
the long flexible
cable.
Replace the
main PCB.
iPF6300 series
Replace the
printhead
Replace the
main PCB.
iPF8300 series
Replace the
printhead
Replace the CR
relay board
Check/ replace
the long flexible
cable.
Replace the
main PCB.
Replace the main
PCB.
Detected that a CR unit of a legacy model

has been mounted (iPF8300/6300/6350
only).
Replace with an
appropriate CR
unit.
Borderless/flow pre-ejection/mist recovery

count full
Check the parts

counter and
replace the target
unit or Refresh
Service Kit.
counter for the
target unit after
the replacement.
Replace the
HDD.
HDD failure
Failed to read and write to and from the
HDD.
Poor HDD connection
The HDD and the HDD controller are not
indefinable.
ERROR
E198-40
1C
Call For
Service
ERROR
E198-40
1D
Call For
Service
(: Reference fault
isolation procedure
or tool)
Faulty RTC
Any error other than the two errors
mentioned below has been detected while
initializing the RTC at startup.
RTC low battery error
A battery error has been detected while
2-51
Remove and
insert the
HDD.
Replace the
HDD.
Restart the
printer in
service mode.
Replace the
main PCB.
Restart the
printer in
service mode.
Check the
RTC battery.
Replace the
main PCB.
Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
ERROR
E198-40
1E
Call For
Service
Power
On
Again
401E
ERROR
E198-401E
Call for service.
4027
Hardware error.
03130031-4027
Turn off printer,
wait, then
turn on again.
4034
ERROR
E196-4034
Call for service.
4037
ERROR
E173-4037
Call for service.
403E
ERROR
E161-403E
Call for service.
403F
ERROR
E161-403F
Call for service.
ERROR
E161-40
3F
Call For
Service
4040
ERROR
E196-4040
Call for service.
ERROR
E196-40
40
Call For
Service
4041
ERROR
E196-4041
Call for service.
ERROR
E196-40
41
Call For
Service
ERROR
E196-40
34
Call For
Service
ERROR
E173-40
37
Call For
Service
ERROR
E161-40
3E
Call For
Service
Remedial Action
Small
LCD 2
RTC clock stop

The RTC has been detected idle while
Lift
Motion
Timeout
Lift shift timeout error

A lift operation has been executed, but no
sensor has been detected or a sensor has
remained detected.
Multisensor unit version error

A different version of multisensor is installed.
This would not occur in an ordinary user
environment.
(: Reference fault
isolation procedure
or tool)
Restart the
printer in
service mode.
Replace the
main PCB.
Switch off the
printer, then
back on.
The carriage
cannot travel
to the lift drive
position.
The lift drive
cam is not
engaged.
Faulty lift drive
sensor
Faulty lift drive
motor
Go to
4027(P3-22).
Replace the
multisensor
unit.
Linear scale error

No signal is available from the carriage
encoder when the head is driven.
Go to 2F26
(P3-4).
Head abnormal temperature rise (head 1

(R), or A model)
Either of the two Di sensors maintained for
each printhead chip (color-specific) has
been detected at 120oC or higher or -10oC
or lower.
Head abnormal temperature rise (head 2
(L))
Either of the two Di sensors maintained for
each printhead chip (color-specific) has
been detected at 120oC or higher or -10oC
or lower.
Checksum error
The checksum of a file transmitted on
execution of the firmware update is
unmatched.
Go to
403E(P3-21).
Flash erase error

Failed to erase flash ROM on execution of
the firmware update.
2-52
Go to
403E(P3-21).
Start in
download
mode to
upgrade the
firmware.
Restart the
printer in
service mode
to clear the
error.
Replace the
main PCB.
Start in
download
mode to
upgrade the
firmware.
Restart the
printer in
service mode
to clear the
error.
Replace the
main PCB.

Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
(: Reference fault
isolation procedure
or tool)
MIT data transfer failure

Failed to write MIT data on its transmission.
Execute
Initialize
Paper Type
from the
system
settings.
(Note: All
paper
information
will be reset to
its factory
defaults and
additional
Paper
deleted.)
Upgrade the
firmware in
download
mode.
Replace the
main PCB.
Start in
download
mode to
upgrade the
firmware.
Restart the
printer in
service mode
to clear the
error.
Replace the
main PCB.
Start in
download
mode to
upgrade the
firmware.
Restart the
printer in
service mode
to clear the
error.
Replace the
main PCB.
Start in
download
mode to
upgrade the
firmware.
Restart the
printer in
service mode
to clear the
error.
Check the
firmware
transfer
environment
(IF changes,
PC).
Replace the
main PCB.
Small
LCD 2
4042
Unknown file.
Check file format.
Turn off printer,
wait a while, then
turn it on again.
4042
ERROR
E196-4042
Call for service.
ERROR
E196-404
2
Call For
Service
Flash write error

Failed to write flash ROM on execution of
the firmware update.
4043
ERROR
E196-4043
Call for service.
ERROR
E196-404
3
Call For
Service
Firmware update failure error

Failed to allocate a work area on RAM on
firmware update.
4044
ERROR
E196-4044
Call for service.
ERROR
E196-404
4
Call For
Service
EEPROM size error

Size information about the firmware data
transmitted on firmware update and the size
of actually transmitted data do not match.
2-53
Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
4045
ERROR
E196-4045
Call for service.
ERROR
E196-404
5
Call For
Service
Engine EEPROM write error

An EEPROM read/write failure has been
detected in the engine portion of the
firmware.
4046
ERROR
E141-4046
Call for service.
ERROR
E141-404
6
Call For
Service
Recovery part revolutions reaching 50,000

cycles or more
Recovery part operations have reached a
predetermined count.
4047
ERROR
E144-4047
Call for service.
ERROR
E144-404
7
Call For
Service
Supply part count error

Supply part operations have reached a
predetermined count.
4048
ERROR
E144-4048
Call for service.
Non-discharging nozzles on initial filling

An unallowable number of non-discharging
nozzles have been detected at the
completion of initial filling.
4049
Unknown file.
Check file format.
Turn off printer,
wait a while, then
turn it on again.
ERROR
E144-404
8
Call For
Service
Cannot
update
firmware
Power
On
Again
Wrong transfer ROM data model

Files for a different model have been
transferred on firmware update.
2-54
(: Reference fault
isolation procedure
or tool)
Start in
download
mode to
upgrade the
firmware.
Restart the
printer in
service mode
to clear the
error.
Replace the
main PCB.
Check the parts
counter and
replace required
parts.
(Replacement of
the parts coming
to the end of their
useful lives is
recommended.)
Initialize the
counter for the
replacement unit
mounted.
The
iPF5000/500/600
have a counter
problem fixed.
Identify the
firmware version
and start in
download mode
to upgrade the
firmware to
Ver.1.13 or later
from any earlier
release.
Check the parts
counter and
replace the
target unit or
Refresh Service
Kit.
counter for the
target unit after
the replacement.
Go to 2F2F
(P3-6).
Restart the
printer in
service mode
to clear the
error (this
error wont
occur when
FUT is used).
Start in
download
mode to
upgrade the
firmware.
Replace the
main PCB.

Panel display
Code
(last 4
digits)
Large LCD
Small
LCD 1
Remedial Action
Small
LCD 2
404A
ERROR
E194-404A
Call for service.
ERROR
E194-404
A
Call For
Service
Non-ejection count error

A non-ejection part operation counter has
reached a specified limit.
404B
ERROR
E199-404B
Call for service.
ERROR
E199-404
B
Call For
Service
Temperature/humidity sensor error

When temperature 0 and humidity 0% are
detected, the detection mechanism is
considered failed and an error message is
displayed.
404C
ERROR
E196-404C
ERROR
E196-404
C
Call For
Service
Serial number information mismatch

A mismatch has been detected between the
serial number information stored in the
EEPROM on the main PCB and that stored
in the EEPROM on the MTC relay PCB at
startup.
Call for service.
2-55
(: Reference fault
isolation procedure
or tool)
Check the parts

counter and
replace the
target unit or
Refresh Service
Kit.
counter for the
target unit after
the replacement.
Restart the
printer in
service mode
to clear the
error.
Identify the
firmware
version and
update the
firmware to the
last release if
it is earlier
than Ver.1.31
(firmware
defect.
Remove and
reinsert the
temperature/h
umidity sensor
PCB
connector
Replace the
temperature/h
umidity sensor
PCB.
Check to see if
the correct
PCB is
mounted,
since a PCB of
the wrong
model may
have been
mistakenly
mounted
during
servicing.
Invoke service
mode to
implement
PCB
replacement.
Panel display
Code
(last 4
digits)
404D
Large LCD
ERROR
E196-404D
Call for service.
404E
ERROR E196-404E
Call for service.
404F
ERROR E144-404F
Call for service.
Remedial Action
(: Reference fault
isolation procedure
or tool)
ERROR
E196-404
D
Call For
Service
Machine ID information mismatch

A mismatch has been detected between the
model ID information stored in the EEPROM
on the main PCB and that stored in the
EEPROM on the MTC relay PCB at startup.
ERROR
E196-404
E
Call for
service.
An EEPROM read/ write error has been

detected in the controller portion of the
firmware.
Check to see if
the correct
PCB is
mounted,
since a PCB of
the wrong
model may
have been
mistakenly
mounted
during
servicing.
Invoke service
mode to
implement
PCB
replacement.
Start in
download mode
to upgrade the
firmware.
Start in service
mode to clear
the error.
Replace the
main PCB.
Clear the
counter in
service mode
after having
replaced the HP
pre-ejection tray
unit.
Small
LCD 1
Small
LCD 2
Pump revolutions full

The number of HP pre-ejection pump
revolution has reached the defined value.
Reference) Identify between the I/F and software.

To create a PRN file on a local PC, go to T04(P4-6).
Transit the PRN file to another printer.
*If printing is successful, an I/F problem may be suspected; if the same error recurs, a software problem may be responsible.
2-56
2. Index of Symptoms and Imaging Failures

Category
Imaging Failures A
Operational Failures B
Functional Failures C
Cutting Failures D
Unusual Noises E
Application-Dependent F
A. Imaging Failures
Category
Item
Subitem
Remedial Action (tool)
Soiled print side
Chapter 4: Imaging Failures
Ink dropping
Soiled reverse side
Black dots (spur marks
White dots (spur marks
Roller marks
Chapter 4: Imaging Failures /
Peeled ink
Line, streaks and bands
Blurred or undersharp images
Blurred or blotted images
Shaken or ghost images
Thick or double lines or characters
Defective toning
Color misregistration
Missing lines and images
Printing different from settings
No printing
Wrong length
Prioritize length (specify a magnification).

Specify a magnification for the present output matter (enter a
menu description).
Wrinkled paper
Remove the cause of skewing.

Clean the cassette pick-up roller.
Iridescent metallic luster visible
Bronze symptom (reflected illuminating light colored by

diffusion on the print surface)
A
A
Ink wont dry on tracing paper or the
like
Change the drying time setting (lengthen).
Scratching (ink peeling)

Change the drying time setting (lengthen).
Poor halftoning (RIP environment)
Avoid printing in black alone (but print in multiple colors).
Paper undertone noticeable
Change paper.
Uneven POP board colors noticeable
Properties of the paper.

Change the print mode to an upper mode.
2-57
B. Operational Failures
Category
Item
Subitem
PosterArtist wont launch
Chapter 4: Operational Failures
The main unit wont start
Power turns off automatically
Network-connected printer, once
If Automatic is selected for the IP address of the printer, assign
visible, out of sight
a fixed IP address to it.
C. Functional Failures
Category
C
Item
Subitem
Freezing/slow

Restart the printer.
Upgrade the firmware.
If paper has been added, initialize the Paper preferences and

update additional Paper from System Settings (user settings
will be lost).
No printing
Underpowered host PC
Check the network environment.
Bug in AutoCAD high-speed rendering/Ver.3.00 or later
D. Cutting Failures
Category
Item
Subitem
Wavy cut surface
Chapter 4: Cutting failures without error indications
Residual cutting chips on the reference
side
D
Normally ended without cutting
Line printed at the cutting position, but
without actual cutting

D
Line printed at the cutting position on
printing
D
Cut automatically
Images cut halfway
E. Unusual Noises
Category
E
Item
Carriage drive
Subitem
Rasping
After checking the idler pulley, go to 2F26.
E
E

Check the carriage tension unit.
Chattering
The tube has hit the exterior to generate unusual noises.

Open and close the platen suction path selection valve
(normal).
Creaky
Soiled carriage rail/Clean dry (never apply oil)/replace the

rail cleaner/replace the carriage bearing.
Broken head open/close lever

Replace the lever.
2-58

Category
E
Item
Head rubbing
Subitem
Tizzy

Check the head height setting.
Check for jams.
Check the paper type setting.

Cutter
Clattering
Near the ink tank unit
Chattering
Roll spool (opposite to the HP)
E
E
Check to see if the fixed teeth are not dented.

If the round and fixed teeth are found dented, replace both.
Ink is stirred in a timed operation (normal).
Noise of jumping gear teeth
Replace the rubber pad in correct position.
Paper feed/back feed
LF backup roller sound

Replace with a roller-less part.
Caterpillar mylar
Mylar sheet out of position

Replace the tube unit.
Platen suction hole
Whistling
Clean the hole.
F. Application-Dependent
Category
F
Item
AutoCAD
Subitem
Defective toning

Missing images (a part of image is Chapter 4: Imaging Failures

missing in printout)
Printed in a double or half size
No printing
Cannot install the HDI driver
Cannot print a size longer than
AutoCAD2004 specification
2300 mm with the HDI driver

F
Word
Excel
No magnified printing
Narrow white lines in the print
Missing images (a part of image is Chapter 4: Imaging Failures

missing in printout)
Illustrator
Narrow white lines in the print

Blurred or undersharp images
PosterArtist
Wont launch
WINSTAR CAD
Misregistration in printing on
Reduce the data setting to allow in
manually fed paper
consideration of the application
F
F
specifications/margins.
F
Bundled user software CD
The installer does not launch when Chapter 4: Operational Failures

the bundled user software CD is
mounted.
2-59
Chapter 3
More Sophisticated Fault
Isolation Tasks
Chapter 4 More Sophisticated Fault Isolation Tasks
1. 2F13AD converter external trigger output error

(HW-1 fault)
Occurrence
conditions
The carriage is unable to travel since the motor is switched off after the occurrence of some error
during printing, disabling pulse (head ejection timing signal) input from the carriage encoder.
Failure
causes
Carriage operational
failures
C2
Abnormal carriage drive load

Carriage motor drive at electrical fault
Faulty carriage encoder sensor
Faulty main
C3 Faulty main controller
controller
AD Converter External Trigger: Head ejection timing signal
Cause
C2
C3
C2
Point to check
Faulty carriage idler pulley (broken spring hook, belt coming off)
If the error occurs before the start of printing, the main controller is most likely faulty.
Check carriage components other than the idle pulley for operational failures.
The problem is reported to have occurred as a result of a faulty cutter, depending on
the version of firmware.
Check to see if any other operational failure has not occurred (browse through Print
Inf for a log of error occurrences).
Idler pulley
3-1
Action
Take corrective
action.
Replace
2F26 (P3-4)
2015 (P3-17)
Take corrective
action.
2. 2F1FPurge sensor error

Occurrence
conditions
Error detected during a recovery operation
Carriage problem
Failure
causes
Recovery system
mechanical
problem
Recovery system
electrical problem
Cause
C1
C1
C2, C3
C1
Carriage drive problem
C2
Lock pin operation problem
C3
Faulty main controller
Point to check
Check the carriage belt for tension (making sure that it is not loose).
Check for foreign matter.
Check the recovery system for successful operation.
Action
Fix.
Remove.
Flow 1
Flow 1
Switch off the power and
move the carriage
The lock pin is up with a click
No click sounds
T12
Remove
the cover
Normal
2F26
Carriage inoperable
T12
Purge operational fault isolation
Purge operational fault isolation tool
Check the purge unit for

presence of foreign matter
Foreign matter found
Remove the foreign matter

If the foreign matter is a hard substance,
replace the purge unit
No foreign matter found
Turn the gear by hand to check the cap

Replace the purge unit
moves up and down and that the wiper
Not movable
(*1)
blade moves forward and backward
Movable
Switch on
Movable
*1 Sequence of checking the purge unit for
normal operation
(1) The cap moves down.
(2) The wiper blade moves forward and
backward.
(3) The cap moves up.
Turn the gear clockwise (toward a triangular
mark) by giving it 11.25 turns to complete one
cycle of operation.

Totally not movable
Switch off once
3-2
Replace the
main PCB
Abnormal
With the purge unit being

removed from the main unit,
2F26
switch on the power and Normal
(*1)
check for operations
Carriage
inoperable

Purge Unit
Lock pin
Wiper blade
Cap
Direction of gear rotation
3-3
Gear
3. 2F26Carriage operation disabled

The normal operation of the carriage cannot be detected from the carriage encoder sensor.
The carriage does not reach the specified speed or is idle.
Occurrence
conditions
Failure causes
Carriage drive load

error
C1
Carriage motor
drive at electrical
fault
C2
Faulty carriage
encoder sensor
C3
Faulty purge unit
C4
Cause
C4
C1
C3
C2
C3
C3
C4
Soiled carriage rail

Improper carriage belt tension (jumping teeth)
Residual jam slips in the printer
Drive signal/voltage error
Poor connector contact/wiring
Faulty motor
Soiled or flawed carriage encoder, or improper mounting position/tension
Soiled or faulty carriage encoder sensor
Disconnection or partial disconnection in the flat cable, or poor connector contact
Carriage lock pin not released, capping operational failure or position detection
failure
Point to check
Check the carriage stop position. If the carriage is at the leftmost position, the purge
unit may be faulty (check the lock pin).
Check the carriage load (move the carriage by hand to make sure that it is not heavy
or foreign matter is not stuck in it).
Check images to see if the edges do not have stepped uneven densities in the paper
feed direction.
Restart the printer. and check the behavior of the firmware and the carriage (upgrade
the firmware if it is Ver. 1.31 or any earlier release).
Check to see if the carriage encoder is properly installed.
Check to see if the carriage encoder is not faulty.
The purge unit carriage lock pin is up but the carriage is not at the capping position.
Action
T12 (P4-18)
Flow 1
T01 (P4-1)
Flow 2
T13 (P4-19)
T01 (P4-1)
T12 (P4-18)
Checking for load during carriage travel

Flow 1
Unlock the purge unit and move it

by hand
T14
Hits something
Foreign matter inside (cutter, cleaning

brush, etc.)/bearing out of position
Noticeably heavy
Clean the soiled rail, replace the rail

cleaner/faulty bearing
How to unlock the

carriage
*Never oil the carriage rail.

Faulty belt
iPF700 Series
Broken spring hook, jumped belt tooth
iPF8000 Series
Rail cleaner
Rail cleaner
3-4
Flow 3
Totally idle
Flow 2
Operational but
momentarily/collision noise
T01
Operational but with a noise of

jumping teeth (with a rasping
noise)
Fully operational
Possibly faulty carriage encoder
Faulty idler pulley (Belt tension

mechanism)
Fix or replace
Improperly mounted carriage belt (on

the back of the carriage) (too long)
Fix or replace
Upgrade the firmware
T01
Firmware V1.32 or later
Possibly faulty carriage encoder
Carriage totally idle at startup

Measure the main controller
carriage motor drive voltage Voltage appearing
Not appearing
Flow 3
Replace the carriage motor
Replace the main controller
Replace the carriage motor and the

main controller simultaneously
iPF5000 Series
Other than the iPF5000 Series
Check the main controller

fuse for a blowout *

Not blown
Blown
Carriage Motor Drive Voltage Check Points

Model
Measurement point
iPF5000 Series (other than below)
Main controller J3101-3
iPF5100, iPF6100
iPF700 Series, iPF9000
iPF8000 Series, iPF800 Series
(other than the iPF9000)
During initial operation

(carriage motor drive) at
startup
J3201
J3003
J3501
J3601
1
FU3100
J1801
1
J3502
J3602
J3150
J2801
A1
J3401
J2501
B1
J1101
J1102
J2601
1
J1001
J2402
J3001
1
1
J120 2
J120 1
J330 1
J300 2
J250 2
J2702
1
J2701
A1
B1
3-5
Replace the carriage motor

and the main controller
simultaneously
Measurement timing
Fuse blowout check (other than the iPF5000 Series)

Check for continuity across the fuse FU3100.
1
Fuse blowout suspected
Voltage
26V
32V
32V
32V
4. 2F2FNon-ejection detection error, 2F30

Non-ejection detecting position adjustment error
Occurrence
conditions
The head management sensor has detected more non-discharging nozzles than preset (2F2F).
Failure causes
Non-ejection
C1
Faulty head
management sensor
C2
Head and head

management sensor
out of relative
position
C3
Cause
C1
C3
C3
C2
C1
Supply system air leakage

Suction failure
Faulty connector contact/wiring
Faulty connector contact/wiring
Soiled or faulty sensor
Soiled, flawed or incorrectly positioned carriage encoder
Soiled or faulty carriage encoder sensor
Disconnection or partial disconnection in the flat cable, or poor connector
contact
Carriage out of position due to curled ink tube
Shift carriage position due to curl trouble of the tube
Point to check
Check the tube to see if it is filled with ink, and also check the joint.
Check to see if the carriage encoder is properly installed.
Check the carriage encoder for defects (such as soiling, flaws and incorrect setup).
Check to see if there is not any foreign matter near the head management sensor.
Check service mode nozzle patterns (upgrade to Ver.1.23 from any earlier release before
making this check)
C3
Check the firmware (Countermeasure for non-ejection detection position)
C1
Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink.)
Action
T11 (P4-15)
T13 (P4-19)
T01 (P4-1)
Remove.
Flow 1
Upgrade to
the latest
version
Non-ejection Detection Sequence

End of cleaning
No non-ejection
Perform non-ejection detection
End
Non-ejection detected
Cleaning A
Perform non-ejection detention
No non-ejection
End
Cleaning A
Manual
Cleaning B
Perform non-ejection detection
No non-ejection
Cleaning B
Warning before printing

Cleaning A or B
See the table below
Automatic non-ejection
Automatic detection sequence
based on dot counts
No.
Warning/error indication
End
Error 2F2F
Error code (last 4

digits)
Non-ejection status
Check Printout Problem with Printhead

1010, 1012, 1013
Refer to the explanation of P2-23,2-24, P2-3.
Printhead Check Nozzles

PHead needs cleaning
280C, 250D, 280E
Refer to the explanation of P2-23,2-24.
3-6
Hardware error. 03800500-xxxx
See the explanation of P2-47.

Break 2F2F down after iPF650/750series,
iPF6300/6350 and iPF8300.
2F2F, 2F40, 2F41,

2F42, 2F43, 2F44
Non-ejection mask error

Flow 1
Check nozzle check

print in service mode
More than half of the nozzles

are non-discharging (per color) Yes
If the firmware is Ver.1.23

or earlier, upgrade it and
check.
No
T03
Real non-ejection
Flow 2
Non-discharging nozzle detection failure
Non-discharging nozzle detection failure (if non-discharging only in user mode)

Flow 2
Check the non-ejection sensor for displacement
Check to see if nozzles are not installed slantwise

Replace the non-ejection sensor
T01
Check the carriage encoder for successful
Carriage encoder fault isolation
iPF5000 Series
Cumulative print counts (roll paper/manually

fed paper/cassettes*)
* On cassette models only (all counts
measured in terms of A4 sheets).
Head management sensor
iPF700 Series
iPF800/iPF8000 Series
Head
management
sensor
3-7
5. 200CRoll paper leading edge detection error,

200DCut sheet leading edge detection error
The multisensor cannot detect the leading of paper
(multisensor delay jam) when it has been successfully
detected by the LF_PE sensor.
Multisensor
detection errors
C1
Paper problems
C2
Paper feed problem
C3
Cause
Operation
C1
C2
C2
C2
Improperly mounted multisensor

Low light intensity (due, for example, to soiling)
Paper with its leading edge cut remaining
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Preprinted paper used
The end of the roll is so sticky that it wont be separated from the paper tube.
Curled leading edge of paper
Insufficient feeding force
Stuck in the groove
Point to check
Check to see that the choice of roll or cut sheet is correct.
Check to see if the leading edge of paper cut is not left.
Check to see if suction holes are not clogged with paper dust or other foreign matter.
The end of the roll is so sticky that it wont be separated from the paper tube.
Check to see if preprinted or color paper is not used.
C2
Check to see if the leading edge of paper has been cut correctly.
C2
Check to see if the paper is not cockled, soiled or torn.
C2, C3
C2
Flow 1
Check to see if paper do not jams between the platen and LF roller.
Does not occur with A4 plain paper Not a multisensor fault
None of the above
Action
Explain.
Remove.
Remove.
Explain.
Explain.
Check the
cutter.
Check the
paper.
Flow 3
Flow 3
Flow 1
Check the multisensor for illumination and the paper position
With the top cover open,

load the same paper
Check the paper has reached

under the multisensor, causing
it to illuminate
Have the door switch released beforehand
Illuminating
Failure causes
Occurrence
conditions
Not illuminating
Paper has not reached
Paper has reached
Flow 2
Flow 3
Replace the multisensor after making
sure it is improperly mounted
Flow 4
Replace the multisensor reference plate at the same time
Multisensor Illumination Check

iPF5000 Series
iPF700 Series
3-8
iPF8000 Series

Flow 2
Fault isolation for the multisensor failure to illuminate

Check for Vh (normal value: 21.5V) on the
main controller while paper is feeding
iPF5000 Series
Replace the power PCB

Abnormal
Normal
iPF700 Series
iPF800 Series
iPF8000 Series
Check the short flexible cable in the

multisensor and reinsert it
Replace the multisensor after making

sure it is improperly mounted
Flow 4
Replace the multisensor reference plate at the same time
How to measure Vh (Printhead drive voltage)

Model
Measurement point
iPF5000 Series
Main controller
iPF700 Series
iPF800 Series
iPF8000 Series
J1801-3
Measurement timing
While feeding paper
(multisensor illuminating)
Voltage
21.5V
Measurement at finely pitched IC pins is impossible.
IC802
IC802
IC803
IC803
BAT801
BAT801
IC701
IC601
IC3101
IC3101
J1801 pin 3
IC602
IC2
IC603
IC1
IC604
IC2801
IC2801
IC1201
IC2901
IC2901
IC3001
IC3001
Flow 3
Point to check when paper fails to reach the multisensor
Check the leading

end position of paper
Leading end stuck under

the LF roller
Remove the cause of curling

of the paper
If the leading end of the paper
is shaped improperly, check
the cutter
Leading end of paper not

passing between the LF
roller and pinch roller
Feeding failure caused by

paper dust
Remove LF roller paper dust
Nipping failure
Influenced by curled thick

paper
Feeding failure caused by a

short nip pressure
Nip cam out of phase
Explanatory
drawing 1
See P4-10
Faulty nip spring
Flow 4
Check the carriage relay board
flat cable (short) for connection
Abnormal
Replace the carriage relay board
iPF700/iPF8000 Series only
3-9
Abnormal
Explanatory drawing 1
Cam Phase Alignment
iPF5000 Series
Pinch roller (nip) release gear
Carriage shaft gear
Cam Phase Alignment
iPF700 Series
3-10

Cam Phase Alignment
iPF800 Series
Cam Phase Alignment
iPF8000 Series
3-11
6. 2010Skew detection error, 2017Paper right side

detection error, 2018Paper left side detection error,
2405Borderless printing disabled
Occurrence
conditions
The multisensor cannot detect the paper width.

A skew has been detected by the multisensor.
Failure causes
Multisensor detection
error
C1
Paper problem
C2
Paper feed problem
C3
Cause
Improperly adjusted or mounted multisensor optical axis

Low light intensity (due, for example, to soiling)
Paper with its leading edge cut remaining
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Preprinted paper used
Curled leading edge of paper
Insufficient feeding force
Skewing
C1
C2
C2
Point to check
Check to see if roll paper have hit the reference side of the spool (paper winding out
of order).
Check to see if the spool is not broken or if it is locked.
Check to see Borderless Spacer has been set for borderless printing in the A1 or A2
size.
(iPF5000 Series only)
Load cut sheet with the paper guides adjusted to the paper width.
The firmware is Ver. 1.13 or any earlier release (tracing paper compatibility/skew
control).
Check to see if the leading edge of paper cut is not left.
Check to see if suction holes are not clogged with paper dust or other foreign matter.
Check to see if preprinted or color paper is not used.
C2
Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).
C2
Check to see if the paper is not cockled, soiled or broken.
C1
C3
C1
C3
C1, C3
C2
Check to see if non-recommended paper, such as thin tracing paper and

semitransparent mat paper, is not used.
Does not occur with A4 plain paper Not a multisensor fault
C1
Adjust the optical axis of the multisensor (in service mode) to confirm the recovery
C2
Action
Explain.
Replace.
Explain.
Explain.
Upgrade to the
latest release.
Remove.
Remove.
Explain.
Check the
cutter.
Check the
paper.
Explain.
Flow 1
Adjust the
optical axis.
If none of the above apply, check error logs.

Flow 1
Check the leading end
position of paper
Remove the cause of curling of the paper

If the leading end of the paper is shaped
improperly, check the cutter
Feeding failure caused by
paper dust
Remove LF roller paper dust
Nipping failure
Influenced by curled thick paper
Feeding failure caused by a

short nip pressure
Nip cam out of phase

Faulty nip spring
3-12

Spool reference side
Borderless printing spacer
3-13
7. 2E27Paper jam while feeding, ejecting or printing on

paper (Jam 1)
Occurrence
conditions
Failure
causes
Cause
C2
C1
C2
C3
Flow 1
Jams occurring between the LF_PE sensor and the multisensor
C1
LF out of synchronization
C2
Jams past the LF_PE sensor
C3
Faulty cutter drive unit (iPF5000 Series only)
Key point to check

If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
If a jam occurs while loading cut sheet (fed from the top) or rewinding roll paper with the
feeding methods switched, the roll paper unit is at operational fault.
Improper LF belt tension, faulty LF motor or faulty LF encoder
Check to see if there is any jam on the paper ejection side of the LF_PE sensor.
Check the cutter drive unit.
Action
Fix.
Check.
Check.
Flow 1
Fault isolation for malfunctioning (iPF5000 Series only)
Check the lift motor for

operation
Does the cutter lift on
switching from roll
media to cut media?
Check for bitten wires
Replace the lifter motor
Not lifting
Replace the cutter motor

Replace the cutter driver PCB
iPF5000, iPF500, iPF600 only
Lifting
Feed paper manually and

perform Forced Cut
Carriage inoperable
Replace the cutter motor
Check for bitten

wires
Cutter idle
2F26
Cutter driven
Replace the cutter driver PCB
iPF5000, iPF500, iPF600 only
iPF500 Series
Jam occurring in the path of paper travel between
the LF_PE sensor and the multisensor
Feeding of roll
media fed from top
Multisensor
Cutter
Manual feeding from

top (POP board)
Roll feed sensor

S
S
LF_PE sensor
Flapper
Prefed paper
detection sensor
Release
S
Paper detection sensor

Cassette pickup
Back cover
S
S
3-14
Cassette detection sensor
8. 2E25Paper jam while feeding, ejecting or printing on

paper (Jam 2) iPF5000 Series only
Occurrence
conditions
Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay
jam)
Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)
Failure causes
C1
Sensors
C2
Feeding
system
C3
Paper
problems
Cause
C2
LF_PE Faulty sensor

LF_PE sensor lever operational failure
Bitten wires
Faulty main controller
Back cover out of position/not closed properly
Foreign matter in the path of travel
Cassette pressure cam parallel pin out of position
Broken/worn drive gear
Improper cassette pick-up motor belt tension
Soiled cassette feed roller
Slippery paper
Folded paper
Key point to check

Check to see if the main unit back cover is properly closed (cassette pick-up only).
C2
With the back cover open, check for jams.
C2
Check to see if there is foreign matter in the path of travel.

With the back cover removed, illuminate the inside to see slips of paper.
Release the nip and (POP mode) and push in the paper from the front to
remove the slips.
C1
Check to see if the sensor functions normally in IO mode.
C1, C2,
C3
C2
Action
Close.
Remove the
jams.
Remove foreign
matter.
Replace the
sensor.
With the main unit back cover open, feed paper (cassette pick-up only).
If no problem is found, there is no problem along the path form the prefed paper
detection sensor to the cassette.
If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
Switch to cassette or POP mode and retract the paper to the roll paper unit side
once. Then, switch to roll paper feeding. If an error occurs with the roll, the roll
paper unit is at operational fault.
Fix.
Fix.
Back cover
Pendulum gear
Roll feed unit PCB
3-15
9. 2E24Faulty roll paper unit, 2E0ERoll paper unit

not available iPF5000 Series only
Occurrence
conditions
Failure causes
C1
Sensors
Faulty roll paper sensor

Faulty roll cam sensor
C2
Operational
Pendulum gear loosened out of position or damaged drive gear

Faulty roll paper unit motor
C3
Electrical
Faulty roll paper unit PCB

Faulty main PCB
Cause
Key point to check
C1
Action
Replace the roll
paper sensor.
Check to see if the roll paper sensor functions normally in IO mode.

With the cover open, interchange the roll cam sensor and the roll paper sensor to
check that they still function normally.
(Replace the roll paper sensor if it fails to function normally in IO mode.)
With the cover open, check the driver for normal operation (without the pendulum
gear loosened out of position or the drive gear being damaged).
Check the roll paper unit for contact.
(Turn off the printer and connect the roll unit to check to see if it recovers when the
printer restarts.)
With the roll paper unit uncovered, check the voltage while it starts up.
C1
C2
C3
C3
Replace the roll cam

sensor.
Replace the gear.
Flow 1
Flow 1
Replace the roll feed motor

Yes
No
Is the drive voltage available to

the roll feed motor PCB?
Replace the roll feed unit PCB

Roll Feed Unit Drive Voltage Check

Phase B
Phase A
Phase A
Phase B
Evaluation method
Check any one of the four terminals of the roll feed motor PCB
with the tester while the motor is running. The drive voltage is
normal if the multimeter reads 12 to 14 V.
3-16
10. 2015Cutting failure (Cannot cut sheet)

Occurrence
conditions
The multisensor has detected paper that is not supposed to exist, after cutting paper.
Failure causes
C1
Cutting failure
C2
Ejection failure
Cannot rewind
paper
C3
Cause
C1
Faulty/loose cutter
Deformed/flawed lower blade of the cutter
Run over thick paper (cloth)
Lifter operational failure (iPF5000 Series)
Low suction fan suction force
Faulty cutter blade lowering mechanism of the cutter (iPF700, iPF8000 Series)
Incorrect paper choice
Residual/stuck paper
Jam
Point to check
Action
Check to see if the cutter has not loosened out of position.
Mount.
Check to see if there is not any foreign matter stuck in the cutter blade lowering
Remove.
mechanism (iPF700, iPF8000 Series).
If non-recommended paper (paper thicker than recommended, canvas paper, cloth) has
Explain.
been used, check to see if a recommended paper equivalent can be cut.
None of the above
Flow 1
If paper cannot be cut in a high-duty printing operation only, reducing the cutting speed may make the
paper is easier to cut.
Film-based paper will be made easier to cut if the Reduce Cutting Dust mode is selected, but its
execution would leave ink marks on the cut surface.
C1
C1
C1, C2, C3
Temporary
measure
Temporary
measure
Flow 1
Is paper cut properly?
Yes
No
Is there residual paper

left on the platen?
Remove the residual paper

Yes
No
Paper rewinding failure
Obstacles before the paper

ejection unit
Sticking caused by static
electricity
Dirty platen
Feed paper manually

and perform Forced
Cut
iPF700 Series
iPF8000 Series
Is the cutter blade

down?
No
Check the cutter blade

lowering mechanism for
successful operation
Yes
Are platen suction
holes clogged?
Foreign matter in the

lowering mechanism
Yes
Remove clogging
No
Faulty cutter
Are there marks of the

upper blade riding
over the lower blade? Yes
No
3-17
Replace the upper and

lower blades
Replace the cutter (upper
blade)
11. 2F24Cutter shift timeout error

Occurrence
condition
The cutter wont move to the home position or the position opposite to the home position in
time.
Failure causes
C1
Cannot cut sheet
C2
Faulty cutter drive

unit
C3
Faulty cutter
electrical equipment
Cause
C1, C2, C3
C1, C2, C3
C1, C2, C3
Flow 1
Worn cutter
Special paper
Worn/broken drive gear (iPF5000 Series)
Faulty cutter motor (iPF5000 Series)
Carriage malfunction (iPF700, iPF8000 Series)
Bitten wires (iPF5000 Series)
Faulty sensor
Faulty cutter driver PCB (iPF5000, iPF500, iPF600 only)
Faulty main controller (iPF5000 Series)
Point to check
Check the cutter position at an error stop.
Action
Flow 1
Flow 2
Cutter positioned
at the left end
Remove foreign matter
from the sensor if any
Is the motor rotating?
Yes
Check the gear/belt

For the iPF5000, iPF500 and
iPF600 only
No
Check for bitten
wires
Is the drive voltage No

available (*) ?
Replace the cutter driver
Replace the main

controller
Yes
Replace the motor
*See Cutter Motor Drive Voltage Check for the subsequent action to take.
Cutter positioned
at the right end
Check the
-Check for bitten wires
right-side
-Check for successful
sensor visually No foreign operation in IO mode
matter
Foreign matter
present
Cutter anywhere
other than the left
and right ends
A sensor fault has been

identified by replacing with
a lift detection sensor
Replace the sensor
Replace the cuter driver
Replace the main

controller
For the iPF5000, iPF500 and iPF600 only
If non-recommended paper has

been used, check with a
recommended paper equivalent
Replace with recommended paper

Replace the cutter
Cutter Motor Drive Voltage Check
Cutter motor
Cutter
Cutter lift motor

Cutter HP sensor
Evaluation method
The drive voltage is normal if the voltage
appears to vary by a margin of several volts
while the cutter is driven.
Cutter lift sensor
3-18
Cutter right position sensor

Flow 2
iPF700, iPF8000 Series

No
Are platen suction

holes clogged?
Yes
Clean
Curled paper
Yes
No
Is paper in contact with the

lower blade (not elevated)?
Check the basket for

b
l
Are there marks of the
Replace the upper and lower blades
upper blade riding over the
Yes
lower blade?
No
Cut paper manually to

check resultant conditions
Replace the cutter upper blade

Is the cutter blade
down?
No
Check the cutter blade

lowering function
Yes
Are there marks of
the upper blade
riding over the lower
blade?
No
3-19

from the lowering part
Replace the cutter upper
blade
Yes
Replace the upper and

lower blades
2F26
Replace the cutter
upper blade
Carriage inoperable
12. Cutting failures without error indications

Cases
Case
J1
J2
J3
J1.
J2.
J3.
J4.
J5.
J6.
J7.
Wavy cut surface

Residual cutting chips on the reference side
Ejection cut setting
Normally ended without cutting, or line printed at the cutting position
Cut, but with a line printed at the cutting position
Cut automatically
Images cut halfway
Cause
Caused by printing on cockled paper having a high printing
duty.
Paper gets torn off as it drops slantwise under its own weight
during cutting.
Non-recommended grades of paper are liable to this problem
(because of their heavy weighing capacity and slippery reverse
side).
With paper on which inks be difficult to dry, such as film-based
paper, blurred print images could result if the paper is cut
immediately after printing. The default setting designed to
prevent this problem is Ejection Cut (press the [Online] button
after printing to cut the paper).
Action
Change the paper or duty.
Print with borders.
Support the paper when cutting.
Use recommended paper.
Cancel the ejection cut setting of the

main unit and support the paper by hand
during printing.
J4
The driver setting is either [Do Not Cut] or [Print Cut Lines].
Change the driver setting

Page SettingsAuto Cut Setting
J5
The main unit has the [Reduce Cutting Dust] mode setting. In
this mode, a yellow line is printed at the cutting position to
prevent cutting dust from being produced on printing.
Turn off [Reduce Cutting Dust] in the

paper preferences on the main unit.
J6
Faulty main controller (cutter driver PCB)
Replace the main controller (cutter driver

PCB)
J7
Cut automatically when printed past the maximum allowable

print length of an application of the OS
3-20
Use utilities, such as RIP
13. 403E,403FPrinthead abnormal temperature

rises
Occurrence
condition
Failure causes
C1
C2
C3
C4
C5
Cause
C1
Three instances of the internal head temperature sensor reaching 120oC or higher (or -10oC or
lower) have been detected for 28 ms.
Printhead
Electrical
Ink supply
system
Main unit
electrical
equipment
The face is physically damaged from jammed paper or from foreign matter falling
onto the platen.
Electrical shorting in the head
Poor head contact
Abnormal head temperature rises caused by non-discharging
Faulty carriage (relay) PCB, head relay PCB, flexible cable, main controller
Point to check
With the cover open, check to see if jams have not occurred.
C1
Check the firmware version (Paper jam detection)
C4
Check that ink is available in the ink tube.

Check to see if a paper cutting failure has not occurred on the most recently used
printed matter.
Check the face of the printhead (to see if it is not flawed by paper or foreign matter).
After removing and inserting the print head, start in service mode to clear the error.
Then, restart the printer in normal mode to check to see if the error recurs (possibly
poor contact).
Check the main unit electrical equipment.
C1
C1
C2,C3
C5
Action
Remove.
Update to the
latest version
2F2F (P3-6)
2015 (P3-17)
Replace the head.
Replace the head.
Flow 1
Flow 1
Is the flexible cable broken?
T18
No
Yes
Replace the flexible

cable
Replace the main
controller
Replace the carriage relay PCB
Replace the head relay PCB
Replace the carriage PCB
Replace the carriage unit
Check the face for flaws

(never touch the face)
Check the ink in the tube
3-21
14. 4027Carriage lifting error

Occurrence
condition
Carriage failing to move to the lift position (lift cam sensor detection error)
Failure
causes
CR drive
problem
C1
Lift cam drive

problem
C2
Sensor detection
problem
C3
Cause
C1
C2
C3
C1, C2
Carriage unable to travel to the lift position (wide format/medium format)

carriage encoder read error
Lift motor inoperable
Idling caused by a damaged coupling (wide format/medium format)
Gear out of phase (Narrow format)
Deformed sensor mounting plate
Point to check
With the HP exterior removed, check to see if there is any foreign matter, such
as paper slips.
Check the gap phase and also check to see if the sensor flag and gear are not
damaged.
Visually check the sensor mounting plate for deformation, bitten wires and
missing connectors.
Restart the printer. And check for successful operation.
Flow 1
Switch on
Action
Remove foreign
matter.
Fix.
Fix.
Flow 1, Flow 2
iPF5000 Series
Is the lift motor running?
No
Faulty lift motor and bundled wires
Replace the main PCB
Yes
Is the carriage moving up
and down?
Yes
No
Faulty sensor detection system

Check the gearing for faults
Lift cam sensor
Lift motor
3-22

iPF700/iPF800/iPF8000 Series
Switch on
Is the carriage in contact

with the edge of the HP?
No
Switch off and move the carriage

by hand; does the carriage hits
the edge of the HP?
No
Carriage side
not rotating
Is the carriage in contact

with the coupling?
Faulty lift motor and bundled

wires, and faulty gear
Main unit not

rotating
Does the carriage lift up

and down?
T01
Yes
Yes
Flow 2
Faulty carriage encoder

Replace the main PCB
Faulty sensor detection system

Operational
iPF700 Series
Lift motor
Coupling
Coupling
Lift motor
Carriage HP sensor
3-23
15. Imaging Failures Soiled print side, ink dropping, soiled

reverse side, black/white dots, roller marks
Failure causes
C1
C2
C3
C4
C5
C6
C7
C8
C9
Cause
C3, C4, C5
C7
C1, C2, C3, C6
C1
C9
C9
C8
Head rubbing caused by an improperly set paper spacing

Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head
Ink dropping caused by a faulty recovery system
Ink dropping caused by a soiled carriage
Ink dropping caused by a faulty head
Black and white dots caused by the spur
Reverse side (edge) soiling by the suction fan and reverse side caused by a soiled platen
Roller marks produced by a feeding failure
Ink staining caused by paper rubbed before the ink dries
Point to check
If the reverse side is soiled, check to see if the feeding system is not soiled.
Occurring only at the edges of the soiled reverse side of paper.
Occurring outside the print area as well.
Check that an incorrect paper type setting is not used (main unit/driver).
Paper, such as tracing paper or films, may be difficult to dry.
With a high print duty, the ink may be removed if it is touched before it dries.
If roller marks are observed, check their location.
Action
Clean.
Reduction the
suction force.
Lower the
head.
Flow 1
Reset.
Explain.
Explain.
Clean.
Flow 1
Soiling caused by the spur
Soiling caused by
head rubbing
Clean with the accessory cleaning

sheet (iPF5100, iPF6100 only)
[Main Menu] [Maintenance] [Spur Cleaning]

A flame-retardant cloth may be used in place
of the cleaning sheet.
Replace the spur
Wavy paper before printing
Wavy paper
Wavy paper after printing

Set the head height to [Auto] or
increase it
Clean the platen suction holes
Improper absorbing power of
the suction fan
Increase suction force

Replace the suction fan
Correct the curls
Curled paper
3-24
Moistened paper
Replace with higher-grade
paper

Ink Dropping
Clean the purge unit
(1) Clean the rubber parts of the blade and cap of the purge
unit with alcohol.
(2) Turn the gear one cycle and coat the blade with glycerin.
Clean soiling off the head
(1) Move the carriage to the middle.

(2) Place an anti-soiling sheet and take out the head onto it.
(3) Clean the soiling off the head.
*Use commercial purified water. (Do not use tap water)
*Never touch the nozzle surfaces.
Clean the carriage unit
(1) With the head removed, clean the outer surface of the
bottom of the carriage.
* The carriage unit cannot be fully cleaned without
removing the carriage.
Perform Cleaning B
(1) Replace the head in original position and switch on the

printer.
3-25
Nozzle surfaces
16. Imaging Failures Lines, streaks and bands

Failure
Causes
Cause
C2, C3
C1
C2
C3
C4
Software
Printer driver settings
Main unit
Operating environment
Point to check
Check that the loaded paper, the paper type specified from the operation
panel and the paper type specified with the driver match (unmatched
paper type).
Paper is fed according to the operation panel setting of the paper type and
printed according to the driver setting of the paper type (printing method).
C3
C3
Check to see if roll paper are not skewed (reload the paper, feed paper
manually).
Check to see Nozzle Check Print performed in User mode results in an
error.
C3
Occurring outside the print area as well.
C3
Occurring only with proof sheets (fine cracks formed in the ink absorbing
layer in a low-humidity environment).
C1, C2
C3, C4
C3
Action
Specify a valid paper
type.
Reload the paper.

T03 (P4-3)
Imaging Failures
(P3-24)
Use in the
recommended
environment.
Check the direction and conditions of lines.
Flow 1
Imaging Failures
(P3-35)
Flow 1
Lines
(streaks)
Black
lines
(streaks)
White
lines
(streaks)
Vertical
Soiled pinch roller

carriage encoder
Horizontal
Band blotches
T16
Perform band adjustment
Horizontal
Band blotches
T16
Horizontal
edges
Misdirected impact due to

edge suction
Lower the head/reduce suction

force/change to an upper mode
Vertical
Soiled or flawed carriage

encoder
Replace the carriage encoder
Dented paper, disordered

impact or non-uniform
drying on suction
Reduce suction force or change

paper
Cracks on the printing side

(ink absorbing layer) of
proof paper when damp
Use in the recommended

environment
Applications/OS
If the problem occurs running

Illustrator, uncheck [Bitmap Print] Explanatory drawing 5
Pasted
images only
or
Replace the pinch

carriage encoder
roller
If the problem occurs running

Excel, choose [Layout]
[Special Settings] and check
[Application Color Matching
Priority]
3-26
or

Direction of Lines
Vertical
Horizontal
Head
Paper
Platen
Suction
Print misregistration
Non-uniform colors
Head
Paper
Platen
Suction
b a
3-27
Symbol
Width
About 32 mm
About 40 mm
About 135 mm
About 40 mm
About 180 mm
About 40 mm
About 135 mm
Due to an Illustrator bitmap print processing problem, images delivered from Illustrator
are marked with lines
Uncheck Bitmap print in the Illustrator print window
White lines appear only in a pasted image
Inconsistencies between the parts of an image transmitted from Windows when in ICM
mode (Windows color matching)
In the printer driver properties dialog box, choose [Layout] -> [Special
Settings] and check [Application Color Matching Priority]
Use a matching mode other than ICM
White lines appear only in a pasted image
Special Settings
Color
lines
Matching mode
Any color
Horizontal
(including black
and white)
Band blotches
Paper path load
T16
Loosen the tension of the roll

media to eliminate the effect of
back tension, and then check
Check with other paths and other
kinds of paper
Check the spool shaft for faults
Horizontal edge
Elevated paper
Check the paper is not caught

anywhere when it is ejected
Band blotches caused

by skewing
Feed paper manually (about 1

m)/set roll media on the spool
Vertical
Non-uniform carriage
scanning
2F26
3-28

3-29
Any color
Horizontal
(including black
and white)
T16
Band blotches
Paper overlapping/Paper taken up before

drying (non-uniform fusing)
In part, horizontal
Rear end, horizontal
Non-uniform
drying
Bands
(blotches)
Do not allow paper to overlap until it

dries
Do not use a media take-up unit
Carriage stops in a recovery

operation (printing on long sheets)
Print in an upper mode
Carriage stops waiting for data to

be transferred
Check the specifications of the PC

and the network
Difference in paper feed between the LF

roller and spur
For cut media on the

iPF5000 Series only
Vertical
Correct trailing end feeding/print on

roll media
If the spur is deformed, replace
Print in an upper mode or change
paper
Cockling
Wavy paper caused by ink
Dented paper or disordered
impact/non-uniform drying caused by
suction
Reduce suction force/change paper
Non-uniform carriage scanning
Dented paper caused by the pinch roller
nip
2F26
Change paper
Cut the leading end
3-30
17. Imaging Failures Blurred, ghost, spread, shaken or

undersharp images
Failure
causes
C1
C2
C3
C5
C6
C7
Cause
C1 to C7
C3
C2, C6
Others
C5
C3
C7
C7
Others
Carriage operation (belt tension)

Electrical (carriage encoder, flexible cable)
Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper)
Resolution (data interpretation, applications, RIP, driver setting)
Printhead
Adjustment system (head height, head adjustment, inclination adjustment, suction)
Point to check
Check images.
Check that the paper settings are valid (an invalid paper setting result in an ink
overflow).
Check to see if any error has been indicated by running Nozzle Check Print in
User mode.
Check the firmware version (the environmental sensor settings are varied upon
recovery from sleep mode).
Application-dependent?
Paper, such as tracing paper or films, may be difficult to dry.
Correct adjustments may not have been achieved due to particular
environmental conditions during head adjustment work.
The carriage inclination adjustment lever is not set at the correct position (iPF700
Series).
If this failure has occurred concurrently with a phenomenon of too slow printing,
there may be a data error in Media Configuration Tool (MCT).
Action
Flow 1
Explain.
T03 (P4-3)
Upgrade.
Flow 2
Explain.
T15 (P4-20)
T15 (P4-20)
Update MCT.
(P5-11)
Flow 1
Is the carriage belt tension
normal?
Yes
T01
Damaged idle pulley
No
Print start position varied from

path to path
Replace
Replace the carriage belt (unit)
Paper feed direction varied

from path to path
Is paper ejected properly?
No
Remove the cause of the failure
Paper elevated while printing
Yes
Increase suction force

Clean the platen
Replace the suction fan
Normal image
Vertical line
Horizontal line
3-31
Thick, blurred or smeared

vertical lines
Misregistration in
two-way impact
on carriage travel
Satellite effect
T15
Print drawings in character and line

drawing mode
The carriage will travel slower, making for
better impact accuracy (dye models).
Perform automatic
head adjustment
Specify one-way printing (which will

slow the printing speed)
T15
Only leftmost or rightmost vertical

lines are thick or doubly blurred
Perform automatic head adjustment
Ink attracted to the suction fan to make

impact accuracy at end points erratic
Print within the guaranteed print area

Lower the head
Watch for head rubbing
Reduce the suction force of the suction
fan
Flow 2
Position and direction

lacking in regularity
Occurring with Illustrator
Reduce the Illustrator print resolution
Illustrator specification
Occurring with RIP
Driver found valid
RIP problem
Occurring with bitmap (image) data
Check the number of pixels in the

source data
Jaggy
3-32
18. Imaging Failures Line and character errors

Failure
causes
C1
Application problem
C2
Printer driver settings
C3
Main unit
Cause
C3
C1, C2, C3
C3
Point to check
Check to see if an error has not been detected by running Nozzle Check Print in
User mode.
Check the direction and conditions of lines.
Action
T03 (P4-3)
Flow 1
T15 (P4-20)
Flow 1
Normal image
Vertical line
Horizontal line
Ink attracted to the suction fan to make

impact accuracy at end points erratic
Only leftmost or rightmost vertical

lines are thick or doubly blurred
Print within the guaranteed print area

Lower the head
Reduce the suction force of the suction fan
Vertical lines (band) print darker in part
Ink in the idle nozzles is thickened during

printing, making impact accuracy erratic or
adding to the density
Rotary printing
Affected areas move
Print a throw-away image (lines)
outside the print area in the
same color
Thickening is an increase in density of an ink

caused by the evaporation of the solvent in the ink.
Only the leading end of a rightmost

line is abnormal
Darker prints
Erratic ejection only at

the start of impact
May or may not be
avoidable
Photograph or solid print area
Perform Cleaning A
Print in an upper mode
Rotary printing
Print a throw-away image (lines) outside the

print area in the same color
3-33
Thick, blurred or smeared

vertical lines
Misregistration in two-way
impact on carriage travel
Satellite effect
Print drawings in character and

line drawing mode
The carriage will travel slower, making for
better impact accuracy (dye models).
T15
Perform automatic
head adjustment
Specify one-way printing (which

will slow the printing speed)
T15
Only lines are thick in all

directions
Lines printed in CAD mode are

automatically subjected to [Enhance
thin lines] processing
In the printer driver properties dialog box, choose

[Preferences] and uncheck [Enhance thin lines]
In the printer driver properties dialog box, choose

[Layout] [Special Settings] and change [Set
FineZoom] to No.
Only characters are thick
Low character output resolution
In the print driver properties dialog box,

check [Sharpen characters] in the printer
Only on five-color dye and pigmented ink models
3-34
19. Imaging Failures Defective toning and color

misregistration
C1
Failure
causes
Cause
C3
Software and applications

Printer driver
HDI driver
RIP
Plug-In
Main unit
Color management
C2
C3
C4
Point to check
Check to see if any error has been detected by running Nozzle Check Print in
User mode.
AutoCAD
C1, C2,
C3, C4
Check to see if any error has been detected by running Nozzle Check Print in
User mode.
Application
problems
2F2F (P3-6
Imaging Failures
(P3-37)
C1, C2
Flow 1
Action
Flow 1
Tinting failures
Check with other applications
Print in PDF
Application settings
Driver settings
Paper
problems
T08
Driver Function Description
Paper chromogenicity
Cases (back print, backlight film, plain paper, tracing paper), gamut problems
Paper-specific problems and cases (know-how), evaluation problems/isolation
Color varied before and after fixing
With proofs, allow pigments to stand for 5 to 10 minutes and dyes to

stand for one day as a rule.
Driver and MCT version

Paper lot variations
Main unit
problems
Firmware version
Humidity detection bug; upgraded to V1.35 or later release (if occurring

with Mark II only)
Color calibration
Switch off and check and then rerun with RC base paper.
Maladjusted registration
Driver and MCT version
Head problems
T15
Upgrades may result in

varied hues
Individual head differences

Perform printer calibration
Aging head
Color calibration
Maladjusted registration
Switch off and check and then rerun with RC base paper.
T15
3-35
Color
management
problems
Colors appearing different from monitor views

Different printer used
Build a plan of color management
Colors varied in specific environments (under specific lighting)

Dependent on the printer model
Fading and
discoloration
problems
Use Kyuanos
Caused by light, gases and so on
Dye inks are more liable to fading than pigmented inks.
Chemical changes activated by temperature/humidity
Dye inks are more liable to fading than pigmented inks.
Discoloration of the paper itself
3-36
20. Imaging Failures Missing lines or images

Failure
causes
Cause
C4
C1, 2, 3
C1
C2
C4
C3
C2
C1
AutoCAD (Windows only)
C2
Adobe Illustrator
C3
Other applications
C4
Main unit
Point to check
Check to see if an error has been detected by running Nozzle Check Print in
User mode.
Check to see if the latest release of the service pack is installed.
AutoCAD general problems
Adobe Illustrator problem
Underpowered HP-GL/2, HP RTL
Other general application problems
Postscript data (Adobe Acrobat, Illustrator, etc.)
Action
T03 (P4-3)
Install.
Flow 1
Flow 2
Flow 3
Flow 4
Recommend the use of
RIP.
Explanatory drawings
Normal
Defective
Missing objects
Flow 1
With AutoCAD2007 or 2007LT, install Service Pack 2

*For all AutoCAD programs including AutoCAD2007, there are fix patches released. Be sure to
install the latest patch as much as possible.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD
Too high image quality setting for

AutoCAD
Choose [Properties] in the [AutoCAD Print] dialog box

Choose [Graphics] [Raster Graphics]
Change the setting of [Raster and Shading/Rendering View Port] and move the slider to left
Driver setting of A1 or higher

FineZoom set to [Auto]
In the printer driver properties dialog box, choose [Layout] [Special Settings] and change
[Set FineZoom]
*The default setting is [Auto]. Seek confirmation from the customer because the new setting
could worsen image quality.
Driver used
Too high print quality setting
In the printer driver properties dialog box, choose [Main] [Advanced Settings] and
change [Print Quality] to [Draft]
Too large an image pasted
Reduce the image resolution using an application, such as Photoshop, to hold the number
of pixels to 2,000,000 or below
Not enough PC memory
Expand PC memory
*In addition to missing image, phenomena, such as Dimmed print, Print failure and Abnormal tinting (fewer colors) might be observed.
3-37
Flow 2
Due to an Illustrator bitmap print processing
problem, images are delivered from Illustrator, with
some parts missing.
Uncheck [Bitmap print] in the Illustrator Print dialog box
Flow 3
Appearing on the panel
- GL2:W0903
- GL2:W0501
Size of vector data exceeding the

processing capacity
- Cut the vector data

- Use HP RTL data for operability On The Fly
Appearing on the panel

- GL2:W0504
Unknown command encountered
Check and fix data before printing
Flow 4
Actions to be taken by probable cause are listed below.
Where a large image is pasted, for example, the problem can be avoided by cutting down the workload
Change the FineZoom

setting to [Yes]
In the printer driver properties dialog box, choose [Layout] [Special

Settings] and change [Set FineZoom] to [Yes]
Lower high print quality

setting
In the printer driver properties dialog box, choose [Main] [Advanced

Settings] and change [Print Quality] to [Draft]
Reduce the size of image

pasted
Reduce the image resolution to 2,000,000 pixels or below using an application

such as Photoshop
Expand PC memory
Add to PC memory
Images transmitted from Windows found defective when in ICM mode (Windows color matching)
Check [Application Color
Matching Priority].

Settings] and check [Application Color Matching Priority]
Missing parts in some data if high-speed rendering (high-speed rendering engine) is used
Uncheck [Fast Graphic
Process]

Settings] and uncheck [Fast Graphic Process]
Some application may suffer degraded print quality if FineZoom is turned on.
Set FineZoom to [No].
In the printer driver properties dialog box, choose [Layout] [Special Settings]
and change [Set FineZoom] to [No]
And uncheck [Open Preview When Print Job Starts], [Page Layout], and
[Watermark].
Print jobs sometimes time out after processing on an underpowered PC
Spool all pages before

printing
In [Advanced Settings] tab in the printer driver properties dialog box, select
[Spool all pages of data and transmit the print data to the printer] to spool the
print document to speed up the time the program takes processing
3-38
21. Imaging Failures Printing in a size different from the

specification
Causes
C1
C2
C3
Microsoft Word bug

AutoCAD2008 bug
Adobe Illustrator bug
Flow 1
Word problem: Failure to acquire driver settings under specific conditions
Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the
second time and thereafter.
Explained in a Microsoft support page. (http://support.microsoft.com/kb/904805/)

<Workarounds>
1. Open the printer driver print properties dialog box from [Properties] in the Word [Print] dialog box.
2. Choose enlarged printing and close the dialog box.
3. Close the Word [Print] dialog box without printing.
4. Open the Word [Print] dialog box again and open the printer driver print properties dialog box from [Properties].
5. Close the printer driver properties dialog box.
6. Print.
Flow 2
AutoCAD LT2008s failure to acquire relevant information from the printer driver has resulted in a mismatch in
processing from the driver.
<Workarounds>
Method 1 (Do not change settings in the printer properties dialog box in the [Control Panel])
Select a printer in the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This
procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful
processing.
Method 2
Create a PC3 file for each unique set of printer settings.
Flow 3
Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.
<Cause>
Adobe Illustrator CS and CS2 bug.
http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002
It appears that the data size mentioned above has been mapped by Illustrator to the standard size closest to the
width of the paper size selected, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only
be printed as far as 91.44 cm.
<Workaround>
This problem occurs if you choose in the sequence of [Paper Settings...] and then [Print] when printing in Illustrator.
To prevent it, reverse this sequence by choosing [Print] and then [Paper Settings...].
3-39
22. Imaging Failures No printing

C1
Failure
causes
C2
C3
Cause
C3
C1/C2
C3
Software
Printer driver
HDI driver
RIP
Plug-In
Main unit
Point to check
Check Nozzle Check Print.
Print using other software, other drivers and other PCs.
Action
T03 (P4-3
Flow 3 in Imaging Failures
(P3-37)
Unusually slow printing
AutoCAD
AutoCAD2007 (LT)
AutoCAD2007 problems
- A file having a large TIFF image pasted to it

- A fatal error occurs printing the file after
choosing [File] [Open]
<Workaround>
In the AutoCAD print properties dialog box, choose [Print Options]
and check [Print background] to print
Other applications
See Imaging Failures
3-40
23. Operational Failures PosterArtist wont launch

Failure
causes
C1
PosterArtist2007/2008
C2
PC problem
Cause
Point to check
C1
The PC timer has been altered after the installation.
C2
PosterArtist bug
Action
Correct the PC
date and time.
Upgrade.
A license management error may occur if the PC

time is reverted to a point in the past
Restore the original PC time.

If PosterArtist still does not launch, cancel the license and
uninstall PosterArtist and then reinstall it.
You have logged in to Windows Vista with a user

name containing double-byte characters
Log in with a user name consisting solely of single-byte

characters (already fixed in Ver. 2.00.01)
An obsolete printer driver, such as BIJ and FAX, is

installed
Upgrade to Ver. 2.00.01 or later
Oversize is specified as a document size as the

default setting of the printer driver
Upgrade to Ver. 2.02.10 or later, or specify a document size

other than oversize
PosterArtist has been installed or launched on a

PC carrying a serial ATA HDD and running in AHCI
mode (*)
Upgrade to Ver. 2.02.11 or later, or install SPS2.4 SP1.
*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first
implemented in serial ATA2.
Serial ATA 1.0a used to emulate IDE by software but AHCI mode helps to demonstrate the original serial ATA
access speed.
3-41
24. Operational Failures The main unit wont start or the

power turns off automatically (without an error occurring)
Failure
causes
Electrical faults
C1
Faulty operation panel (and cable)

Faulty PCB (and cable)
Faulty main controller (and cable)
Faulty printhead
C2
Faulty printhead
Cause
Point to check
The main unit wont turn on, or the main unit starts but the power turns off
automatically.
Start the main unit with the head being removed.
C1
C2
Action
Flow 1
Replace the head.
Flow 1
Check for cable contact between the operation panel PCB
and the main controller
Is 5V power available to the operation panel? (See below)

No
Other than the
iPF5000 Series
Replace the operation panel

Yes
iPF5000 Series
Is the main controller

green LED on?
Check 26 V appear on pin 9

of main controller J1801
Off
Normal
Check 5 V appear on pin 12 of
main controller J1801
On
Replace the operation

panel cable
Normal
Abnormal
Replace the operation
panel cable
Operation panel supply voltage check points

Model
Measurement point
iPF5000 Series
J1 pin 11
Other than iPF5000 Series
J101 pin 11
Operation panel PCB
Voltage
5V
J1 pin 11 on iPF5000 Series
3-42
Abnormal
Replace the power

PCB
Replace the main
controller
25. Operational Failures Cannot install

Failure
causes
Cause
C1
C2
C1
The user software CDs setup menu does not appear
C2
Cannot install the HDI driver

Point to check
QuickTime Ver.7 is installed.

Multiple copies of AutoCAD are installed.
Flow 1
Cannot install from the integrated installer
sometimes due to a QuickTime Ver. 7.0.2 bug
Upgrade to the latest release of QuickTime or uninstall it

Install the printer driver and other tools individually without
using the integrated installer
Flow 2
The HDI driver installer installs only the latest
version of the AutoCAD HDI driver
Run AutoCAD Add Plotter Wizard to install an earlier version

of the AutoCAD HDI driver
3-43
Action
Flow 1
Flow 2
Chapter 4
Fault Isolation Tool Collection
Chapter 5 Fault Isolation Tool Collection
T01 Carriage Encoder Fault Isolation Tool

Cannot print
Random uneven
lines in an image in
paper feed direction
Can print
Check the main controller flat

cable (long) for connection
Is the flat cable broken?
Clean the end face and then reinsert

the cable
Replace the flat cable
Yes
T18
No
Replace the sensor/carriage

Replace the carriage encoder film
Position-dependent
uneven lines in
paper feed direction
Is the flat cable broken?

No
T18
P4-28 Explanatory
drawings2
Replace the flat cable
Yes
Normal operation is
restored by wiping the
carriage encoder film
Replace the carriage encoder film
Remove the carriage encoder film and wipe it lightly

with lens-cleaning paper moistened with water
T02 Interpreting Nozzle Check Patterns

Printing Nozzle Check Print
0
1200dpi
1
1279
Identical to the arrangement of caps
A line
B line
0
32
64
0
1
1
33
34
6
3
35
5
7
64
65
66
66
67
65
Printing in service mode

(one horizontal line per nozzle)
67
Printing in user mode
(one horizontal line per two nozzles)
4-1
Five-color dye and pigmented ink models
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
C
A line
M
A line
Y
A line
C
B line
M
B line
Y
B line
MBk
A line
MBk
A line
Bk
A line
MBk
B line
MBk
B line
Bk
B line
Twelve-color pigmented ink models
Eight-color pigmented ink models

(L)
(L)
Y
A line
PC
A line
C
A line
PC
A line
C
A line
PM
A line
Y
B line
PC
B
C
B line
PC
B line
C
B
PM
B line
PGy
A line
Gy
A line
MBk
A line
G
A line
Bk
A line
G
A line
PGy
B line
Gy
B line
MBk
B line
G
B line
BK
B line
G
B line
Left head
(R)
(R)
PM
A line
M
A line
Bk
A line
Y
A line
MBk
A line
M
A line
PM
B line
M
B line
Bk
B line
Y
B line
MBk
B line
M
B line
R
A line
G
A line
B
A line
PM
A line
C
A line
PC
A line
R
B line
G
B line
B
B line
PM
B line
C
B line
PC
B line
Right head
* With the iPF5100, iPF6100, iPF8100 and iPF9100, the

Positions of Bk and MBk are interchanged.
*With the iPF6000S, the positions of Gy and M are

interchanged.
4-2
T03 Nozzle Check Print Fault Isolation Tool

Normal condition (Five-color models)
Total non-ejection of two adjacent

colors
Total non-ejection in a line
Total non-ejection of one color
Total non-ejection of the upper and

lower halves of a line
Regularly ordered non-ejection
Data missing non-ejection (in line A

or B only)
Data missing non-ejection (in both

lines A and B)
Mixed colors
Blurring
Non-ejection of all colors in one or

two heads
Irregular non-ejection
Total non-ejection in a line
Suspect a fault in the electrical system
T17
Possibly electrical non-ejection in

any part other than the head
Not a faulty power PCB
Total non-ejection of one color
Is there air in the tube?

Yes
Suspect a fault in the

ink supply system
T11
Possibly faulty ink supply

system

electrical system
T17
Possibly electrical
non-ejection in any part
other than the head
No
4-3
Is there a history of occurrences
of Vh monitor error 2618?
Total non-ejection of
two adjacent colors
No

recovery system, ink
supply system or head
T11
Possibly faulty ink supply

system

electrical system
T17
Possibly electrical
non-ejection in any part
other than the head
Yes
Faulty head/replace.
Total non-ejection of the upper and lower halves of a line
Regularly ordered
non-ejection

electrical system
Perform Cleaning B
Changing or diminishing
positions (non-ejection
corrected)
T17
Electrical non-ejection most
likely in any part other than
the head
T17
Positions unchanged or increased (*)
(non-ejection persisting)
Electrical non-ejection most

likely in any part other than
the head
* The nozzles may have failed by themselves, Replace the head,

after performing T17 to make sure that there are no electrical
faults elsewhere.
electrical system
Data missing non-ejection (in

line A or B only)
T17
Possibly electrical non-ejection in any part other

than the head
T17
Most unlikely flat cable breaking

head
Data missing non-ejection (in

both lines A and B)
Mixed colors

recovery system, ink
supply system, waste
ink route or head
Problem persists after

Cleaning B
Blurring
Ink available in the tube
Non-ejection of all
colors in one or two
heads
T11
No ink left in the tube
Total non-ejection of the two

heads on a two-head model
iPF5000 Series
Faulty ink supply system most likely
Check the carriage relay PCB/flat cable (short)

a for connection
iPF8000 Series
Check the flat cable (short) a for connection
iPF5000 Series
Total non-ejection of the single
head on a single-head model
T17
Check the carriage relay
PCB/flat cable (short) for
installation (contact)
iPF700 Series
iPF800 Series
T17
Normal
* See P5-22 Electrical System
Block Diagram about the flat
cable (short) a
Possibly faulty ink

supply system
iPF8000 Series
Total non-ejection of a single

head on a two-head model
T11
Print and check Vh

output on the main
controller (21.5 V)
iPF5000 Series
4-4
Abnormal
Electrical non-ejection
most likely in any part
other than the head
Electrical non-ejection
most likely in any part
other than the head

Irregular non-ejection
Suspect a fault in the head
T11
Possibly faulty ink supply system
Replace the head
4-5
T04 Information required to request investigation

In requesting investigation following the occurrence of output problems with an application, please collect the following
information:
1. Application information
Application name and version
Occurrence data
Data should be approved by the customer. And it should be decreased to the minimum volume with which the
problem can still be confirmed.
Problem handling procedures
List individual procedure performed.
Explanation of user complaints (if defects are found in the print results)
NG Print result (attach sheets showing the specific location of the problems and other relevant information)
OK Print result (results expected by customer)
2. PC information
Detailed PC information (-> T06)
This information helps build an environment in which to reproduce the reported problems.
3. Driver information
Driver and other settings in effect at the time of failure occurrence (-> T07).
This information is needed to reproduce the problems in question.
For information about anything other than the driver, collect screen shots (-> T10).
PRN file (-> T05)
The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault
isolation.
4-6
T05 Collecting a PRN File (Windows only)

Windows printer driver
Right-click on a printer on the printer list and then
click [Properties]
On the [Ports] tab, take notes of the port checked
Check [FILE:] for the Port
If you print in this condition, a dialog box appears

prompting you to specify where to save the file and
under what file name; specify these
Reset the printer to the port noted above when the

process is complete
HDI driver
In the AutoCAD print dialog box, check [Plot to file]
and print
Macintosh
Macintosh does not provide a means of collecting a PRN file
4-7
T06 Collecting PC Detailed Information

Note
PC detailed information can be collected by following the steps suggested below. When taking back the collected information
with you, be sure to seek approval from the customer.
If necessary, edit the information in the file collected so that it contains only information accepted by the customer before
taking it back with you.
Windows
Choose [Start] [Run...], type msinfo32 and
click [OK]
Choose [File] [Export]
Specify the file you want to save
4-8

Macintosh
Choose [Apple] [About This Mac]
Click [More Info...]
Choose [File] [Save]
Set [Plain Text] as a format and select

the file you want to save
4-9
T07 Collecting Printer Driver Settings

After configuring a print job with an application, collect print driver settings before clicking Print.
If the [Printing Preferences] dialog box has a [Support]
tab
Click the [Support] tab
Click [Settings Summaries]
Click [Copy] to copy the document to the clipboard.

Open a text editor, such as Notepad, paste it and
save the file.
4-10

If the [Printing Preferences] dialog box does not
have a [Support] tab
Click the [Profiles] tab in the [Printing Preferences]
dialog box and click [Add]
Type a name and click [OK]
Select the profile just added and click [Export]
Select a file name and save the file

* You can import the file just saved to confirm its
settings by choosing [Import] in the [Profiles]
tub.
4-11
Macintosh
Support screen
Click [Settings] in the Support screen or [Details] in
the Version Information screen
Version Information screen
Specify the folder in which to save the file, as well

as the file name, and click [Save]
T08 Driver Function Description

To be added in the upcoming edition.
4-12
T09 Collecting Status Information
Windows
Click [Status Saving] on the [Information] tab in
the status monitor
Status information is written to a specified file as

text data
Macintosh
Click [Settings] in the printer driver utility panel,
and then click [Status Display/Saving] in the
[Information] tab
Check [Save File] and click [OK]
4-13
T10 Collecting Screen Shots

Windows
Screen as a whole
Press the [Print Screen] key
Current window
Press the [Alt] + [Print Screen] keys
Macintosh
Specified area
After pressing the [Apple] + [Shift] + [4] keys, specify a range with the mouse
Current window
After pressing the [Apple] + [Shift] +[4 ] keys, press the [Space] key
4-14
T11 Ink Supply System Fault Isolation Tool

Can be checked without removing the outer covering
Adjacent
three colors
Little or no ink left
Check the tube for ink
T02
Pull out the carriage
Flow 1
Purge fault isolation
Flow 2
Else
T14
Check to see if the head ink supply
joint is properly connected
Properly connected (check

also for lever cracks)
Check to see if foreign matter is

not stuck in the purge cap and
wiper
Air leak isolation
Cannot be checked without removing the outer covering

Check the carriage position on capping
A gap of about 8 mm
(Photo 1)
2F26
iPF5000 Series: Photo 1

Other than iPF5000 Series: Photo 2
Lower the cap and check its gap from

the head
Parallel with a gap of 2 mm

(Photo 3)
Flow 1
Check the tube at the position not

visible above
Sufficient ink left
Flow 2
Air leak isolation
Little or no ink left
Adjacent three colors

T02
Else
Flow 1
Flow 2
Air leak isolation
Photo 1
iPF5000 Series
Photo 2
Other than iPF5000 Series
About 8 mm
About 8 mm
Photo 3
About 2 mm
4-15
blade moves forward and backward (*1)
Flow 1
Not movable
Movable
Check the lip of the cap
*1 Sequence of checking the purge unit

for normal operation
The cap moves down.
The wiper blade moves forward
and backward.
The cap moves up.
Turn the gear clockwise (toward a
triangular mark) by giving it 11.25 turns
to complete one cycle of operation.
Flawed
Not flawed
Is the absorber in the cap elevated?

No
Flow 2
Air leak isolation
Correct the elevation
Yes
Flow 2
Air leak isolation
Wiper blade
Cap
Lip
Absorber
Flow 2
Gear
Open the cap to locate air leaks.
Open the supply

valve
Ink drops
Air leak from the supply

unit
Replace the tube (for the iPF5000 Series, the tube is

integrated into the supply unit)
Leak from the joint unit (head joint, tube, supply unit)/replace
Possibly faulty head
Normal
No ink drops
Flow 3
Head lever
Joint unit
Tube lever
Flow 3
Fill the tube with air to check the behavior of the ink.
Pull out the carriage
T14
Open the tube lever

* Do not open the head
lever.
Open the ink supply valve for about 2

seconds, observing the behavior of
the ink in the tube
4-16
Close the tube lever
Flow 4

Flow 4
Isolate faults from the behavior the ink (air) in the tube.
Fill the tube with air

(Flow 3)
Can fill the tube
(normal)
Cannot fill the tube

(clogged)
Start the printer in service

mode and perform
Cleaning B
(Cleaning B consumes about 5 g
of ink per ink.)
Check the tube for

bend or squash
Switch off the printer and

pull out the carriage
Correct the bend or

squash
Check the behavior (air)

of the ink in the tube
T14
Moving
Ink Supply Valves

iPF5000 Series
iPF700 Series
4-17
Still
Replace the tube or

the supply unit
Faulty purge
Replace the supply unit
Air leak
T12 Purge Unit Fault Isolation Tool

Remove
the cover
Check the purge unit for

presence of foreign matter
Foreign matter found
If the foreign matter is a hard substance,

replace the purge unit
No foreign matter found

Not movable
(*1)
blade moves forward and backward
Movable
Switch on
Movable
*1 Sequence of checking the purge unit for
normal operation
The cap moves down.
The wiper blade moves forward and
backward.
The cap moves up.
Turn the gear clockwise (toward a triangular
mark) by giving it 11.25 turns to complete one
cycle of operation.

Totally not movable
Switch off once
Abnormal
With the purge unit being

removed from the main unit,
2F26
switch on the power and Normal
(*1)
check for operations
Carriage
inoperable
Lock pin
Wiper blade
Cap
4-18
Replace the
main PCB
Gear
T13 Carriage encoder installation fault isolation tool

Check the mounting leaf spring for
deformation
Check the carriage encoder

for slacks
Fix the leaf spring
Check the coil for elongation

(iPF8000 Series)
Replace the coil
Is the carriage encoder film

inserted in the sensor groove
on the carriage side?
Fix
Is the positional relationship

of the carriage encoder film
with the support plate
Fix
iPF700/iPF800/iPF8000 Series
T14 How to unlock the carriage (without having to remove the cover)
iPF5000 Series
Switch on the printer with the top cover

open detection sensor disabled
18 to 28 seconds after the printer is switched on
iPF800 Series
iPF700 Series
Unplug the printer when the carriage has

moved to about the middle after being
unlocked
Choose [Main Menu] [Maintenance]

[Replace rail cleaner] [Yes]
iPF8000 Series
4-19
Check and close the top cover
T15 Recommended head adjustment procedure

* Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head
height to Low and perform the adjustment.
iPF700 Series
Reset the head height to

[Automatic]
Perform automatic head

adjustment in User mode (details)
iPF5000 Series
Adjust the head

inclination
iPF800 Series
V1.23 or later (CR_REG factory-executed)
iPF8000 Series
Check the firmware

version number
V1.20 or earlier
Upgrade to the latest version
Load photo glossy paper in the

maximum size that can be loaded
and execute CR_REG (*)
* Choose [Service Mode] [Adjust] [CR_REG] [EXECUTE] [YES] and click [OK].
T16 Recommended band adjustment procedure

Check no unusual loads are placed on paper feeding
and rewinding
Choose [Main Menu] [Print Adjustment] [Automatic

With non-recommended paper, perform Detailed Adjustment.
Band Adjustment] [Standard Adjustment] [Yes]
Is any print error detected by running Nozzle Check

Print in User mode?
2F2F
Abnormal
Non-Ejection Error
Normal
Perform Band Fine Adjustment
Abnormal
For the iPF700/iPF800 Series, perform Head Inclination
Adjustment
Abnormal
The problem could be remedied by selecting [Perform

automatic head adjustment with the head height being
lowered] or [Print in an upper print mode]
Band Fine Adjustment procedure

Print the data in error.
When printing has started, press the [Online] button to pause
the printing.
Press the [Menu] button to open the [Now Printing] menu.
Select [Band Fine Adjustment] using the [] and [] buttons.
Choose a numeric value using the [] and [] buttons
(between -5 and +5).
Press the [Online] button to resume the printing and confirm the
image.
If the problem persists, repeat steps to .
Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing.
To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint]
beforehand.
With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image
Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.
4-20
T17 Electrical ejection fault isolation tool

Check flat cable a for proper connection to
the main controller
Abnormal
Reinsert the connector
Confirm that the connector is locked,

and is not inserted slantwise.
Normal
With the printer switched off, do the following:

- Clean head contact pin with a blower.
- Remove and reinsert the head (three
times).
* After unlocking the carriage in T14, pull it
out and then remove and reinsert the head.
iPF5000 Series
Continuity check
Check for a disconnection between
flat cable a and contact pin
Abnormal
T18
iPF700 Series
Normal
Flow 1
Replace the carriage

unit (*1)
unit (*2)
Replace the carriage relay PCB
The iPF700 does not allow continuity checking between a and (because such checking
requires the intervention of the IC on the carriage relay PCB)
Flow 2
Flow 1
Flow 2
Check flat cables b and a for

proper connection to carriage
relay PCB (contact check)
Replace the printhead
Continuity check
a and b of flat cable (long)
T18
Replace flat cable

(long)
Normal
Continuity check
flat cable a and contact pin
T18
Disconnected
Abnormal
Normal
Flow 1

relay PCB
unit (*2)
*1 It takes a long time to replace the flexible cable (long) and the head relay PCB individually. (Its
better to replace the whole unit.)
*2 It takes a long time to replace the flexible cable (short) and the head relay PCB individually. (Its
better to replace the whole unit.)
4-21
Electrical System Block Diagram

Power PCB
Flat cable (long)
Carriage PCB
Contact pin
Main controller
Printhead
iPF5000 Series Carriage Unit
Flat cable (long)
Power PCB
Carriage relay PCB

Flat cable (short)
Head relay PCB
Contact pin
Main controller
Printhead
iPF800/iPF8000 Series Carriage Unit
iPF700 Series Carriage Unit
4-22
iPF5000 Series PCB layout
Main
controller
Power
PCB
Maintenance cartridge relay PCB
Roll media unit PCB
Carriage
PCB
Operation
panel PCB

Carriage
relay PCB
Power
PCB
HDD
HDD
Main controller
Operation
panel PCB
Head
relay PCB
Maintenance
cartridge relay PCB
4-23

Head relay PCB
Carriage relay PCB
Lower roll media unit relay PCB
Operation panel PCB
Lower roll media unit PCB
Power
PCB
Main controller
HDD
HDD
Power
PCB
Main controller
Head
relay PCB
Carriage
relay PCB
HDD
HDD
Take-up
relay PCB
Take-up
PCB
4-24
Operation
panel PCB
T18 Flat Cable Fault Isolation Tool
Example 1: 0.5 mm-pitch flat cable disconnection check
CR2032
1. Connect flat cables 3a and 3b under test to connectors J02 and J01
of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J01.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, which
means a partial disconnection.
J01
J02
Example 2: 1 mm-pitch flat cable disconnection check

1. Connect flat cables 3a and 3b under test to connectors J1002 and
J1001 of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J1001.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, which
means a partial disconnection.
J03
J1001
J1002
Sample connection
Flat cable checker
Flat cable checker
* No battery is required for

a PCB having its flat
cable connected to J02.
Button battery
CR2032
J01
J02
b
Flat cable (long)
Carriage relay PCB
Main controller
Supplement information
The example above explains how the tool works on occurrence of a micro crack in the flat cable. If a complete
disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.
4-25
Example 3: Main controller and head contact pin continuity check

1.
2.
3.
4.
Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation.
Connect flat cable a under test to connector J02 of the flat cable checker.
Connect the terminal of the tester to any grounding terminal (GND as shown below).
Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for
continuity.
5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for
continuity. (An example of making a continuity check on E-chip signals is shown below.)
Nozzle check print and chip layout (Double-head model example
Left
head
Right
head
Layout of head contact pins exposed with the head removed
A
B
B
A
B
GND
GND
B
GND
GND
GND
F
C
B
A
D
D
E
E
F
E
E
F
F
E
GND
D
GND
GND
GND
GND
*Inaccessible for checking on the iPF5000 Series.
4-26
Tester
T19 Special Mode for Servicing

1. Service Mode
Service mode is used to set up the main unit and check its operations. Its functions include:
View and print Print Inf
Print nozzle check patterns with the non-discharging nozzle backup feature turned off
Clear error logs
Check sensor operation (I/O displays)
(1)Invoke and exit service mode

The procedure to invoke download mode varies depending on whether the model is with or without [Navigate] button.
Model without [Navigate] button: Switch on the printer while pressing the [Feeder Selection] button and the
[Information] button simultaneously.
Model with [Navigate] button:
Switch on the printer while pressing the [Load] button and the [Navigate] button
simultaneously.
To exit service mode, switch off the printer, then back on.
The printer, when started in service mode, comes up with the startup error check disabled. When the repairs
are complete, be sure to start the printer in normal mode to check its operations.
Model without [Navigate] button
Model with [Navigate] button
4-27
(2Print Print Inf

Collect information to aid in fault isolation from error logs, etc. in the main unit.
[SERVICE MODE]
[DISPLAY]
[PRINT INF]
[YES]
(3) Nozzle Check Print

To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off.
[SERVICE MODE]
[ADJUST]
[PRINT PATTERN]
[NOZZLE 1]
(4) Clear error logs

Clear those service engineer calls that are prefixed with E (in the event of inability to start the printer).
Having fixed the errors, simply start the printer in service mode to let the calls cleared.
(5) I/O displays

I/O displays designate the status of the port I/O signal of each sensor or switch as 0 or 1.
[SERVICE MODE]
[I/O DISPLAY]
[I/O DISPLAY 1]
[SERVICE MODE]
[I/O DISPLAY]
[I/O DISPLAY 2]
[SERVICE MODE]
[I/O DISPLAY]
[I/O DISPLAY 3](only iPF650/750 series, iPF6300/8350/8300)
Display
Explanation
I/O DISPLAY 1
Shows switch ON (1)/OFF (0) ( to in the table below)
I/O DISPLAY 2
I/O DISPLAY 3
I/O DISPLAY 1
Display
position
Explanation
Pump cam sensor
Ink valve open/close sensor R
Ink valve cam sensor L
Ink valve cam sensor R
Spur cam sensor
Lift cam sensor
LF roller HP sensor
Top cover sensor
Carriage cover sensor
Tank cover sensor R
Tank cover sensor L
LF_PE sensor
Cassette paper detection sensor
Prefed paper detection sensor
Cassette cam sensor
0: Sensor on, 1: Sensor off

0: Cover open, 1: Cover closed
4-28
Target series
Common
Common
8000
800/8000
5000
5000/650/750/800/8000
Common
Common
700/800/8000
Common
650/750/8000
5000
5000
5000
5000
5000
I/O DISPLAY 2
Display
position
Explanation
Roll path sensor
Roll cam sensor
Cutter lift sensor
Cutter right edge sensor
Cutter left edge sensor
Carriage HP sensor/Lift cam sensor
Pressure release sensor
Paper sensor
Roll Paper rotation detection sensor
Roll unit detection
Cutter unit detection
Paper take-up unit mount detection
Paper take-up unit sensor

Ink valve open/close sensor L
Air-through valve open/close sensor R
Air-through valve open/close sensor L
I/O DISPLAY 3
Display
position

0: Pressure release, 1: Pressure
0: Paper not available, 1: Paper available
0: Roll Paper unit not available,
1: Roll Paper unit available
0:Cutter unit not available
1: Cutter unit available
0: Paper take-up unit not available,
1: Paper take-up unit available
0: Sensor on (low), 1: Sensor off (high)
Explanation
Target series
5000
5000
5000
5000/650/750/800
5000/650/750/800
700/650/750/800/8000
700/800/8000
700/650/750/800/8000
8000
5000
5000
800/8000
800/8000
700/650/750/800/8000
650/750/800
650/750/800
Target series
Release lever lock sensor

Pinch roller pressure release detection
switch
Shutter HP sensor
Not used
Not used
Not used
Not used
Not used
Broken flexible cable detection
J3601 pin no. 50
J3601 pin no. 1
J3602 pin no. 50
J3602 pin no. 1
J3501, J3502, J3601, J3602
Not used
Not used
Common
Not used
Common
650/750
0: Pressure release, 1: Pressure
650/750
650/750
Common
Common
Common
Common
Common
0: Conduction, 1: Broken
650/750
650/750
650/750
650/750
0: Not broken, 1 broken
8300 only
Common
4-29
2.PCB Replacement Mode

PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB.
At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the
firmware consistent.
(1) Invoke and exit PCB Replacement Mode

This is the same way as you invoke Service Mode.
Model without [Navigate] button: Switch on the printer while pressing the [Feeder Selection] button and the [Information]
button simultaneously.
Switch on the printer while pressing the [Load] button and the [Navigate] button
simultaneously.
To exit Replacement Mode, switch off the printer, then back on.
Model without [Navigate] button
Model with [Navigate] button
4-30
(2) Using PCB Replacement Mode

Start in PCB Replacement Mode.
The message REPLACE MODE
CPU BOARD appears on the display.
Select the board you want to replace with the [<] and [ >] buttons and press the [OK] button.
CPU BOARD:
Select if the main PCB has been replaced.
MC BOARD:
Select if the maintenance cartridge relay PCB has been replaced.
When the message Turn off printer. appears to signify the completion of restore, switch off the printer to exit PCB
Replacement Mode.
3.Download Mode
Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or
when it is necessary to replace the main controller.
The procedure to invoke download mode varies depends on whether the model is with or without [Navigate] button.
Model without [Navigate] button: Switch on the printer while pressing the [Stop] button and the [Information] button
simultaneously.
Switch on the printer while pressing the [Stop] button and the [Navigate] button
simultaneously.
To exit service mode, switch off the printer, then back on.
To exit Download Mode, switch off the printer, then back on.
Use the service tool L Printer Service Tool to upgrade the firmware. For the latest release of the firmware see Technical
Information.
4-31
T20 Cleaning operation

1. Manual cleaning
1-1. Cleaning A (Normal suction)
The purge pump is driven, with the ink supply valve open, to adjust the nozzle conditions
About 1 to 2 g of ink is consumed for each color per head.
1-2. Cleaning B (Normal suction, high)
The purge pump is driven, with the ink supply valve closed, to increase the internal negative pressure. Then
when the valve is released, the ink infiltrate the head at once, eliminating the air accumulated in the liquid
chamber in the filter under the head.
2. Automatic Cleaning
2-1. Initial Filling
The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning
operation to Cleaning B.
The longer the tube is, the more ink is consumed.
About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared
with about 45 to 55 g (36-, 44- and 60-inch models).
2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction)
Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B.
About, 5 to 7 g of ink is consumed for each color per head.
2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment)
Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B.
2-4. Head Replacement (Draining the head you want to replace and filling the new head with ink)
About 17 g of ink is consumed for each color per head.
4-32
Chapter 5
Miscellaneous Information
Chapter 6 Miscellaneous Information
1. How to interpret Print Inf

*Print Inf is updated each time the printer is switched on and off.
Case of iPF700
Canon imagePROGRAF iPF700 PRINT INF
Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535
SYSTEM
TYPE:ACY00535 36 0 TMP:28 SIZE_LF:
0.0 SIZE_CR: 914.7
HEAD S/N:483B0000 HEAD LOT:166K23B0
INK
C :32
M :2 Y :27 MBK :19 MBK2:19 BK :19
WARNING
01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002
06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002
11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010
16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006
ERROR
01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586
06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507
11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010
16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D
INK CHK: C:0
M:0
Y:0 MBK:0 MBK2:0 BK:0
Device address/model (36-inch machine)/LF

type (0: old/1: new)/ambient
temperature/present paper size
Head serial number and lot number
Number of days elapsed since ink tanks
were mounted
05:01061000-1021
10:01810102-1002
15:01800500-1010
20:01810106-1006
Warning and error

histories (latest 20
occurrences)
05:03810206-2586
10:03063000-2E08
15:03063000-2E08
20:03010000-200D
Remaining ink detection OFF execution history
COUNTER
PRINTER
LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3
LIFE A:11440 B:9815 C:992 D:258 E:0 F:0
Cumulative print counts in environments A to F

(all counts measured in terms of A4 sheets)
POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%
Cumulative power-on time (h)/number of

times of cutter operation/number of times of
wiping/remaining MTC
CARRIAGE
PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102
PURGE
CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197
CLN-M : 1:8 4:2 5:0 6:10 TTL:20
CLEAR
INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0
UNIT M EXC.:0
FACTORY CNT.:1
EXCHANGE
CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0
UNIT M EXC.:0
DETAIL-CNT
MOVE PRINTER : 0 MEDIACONFIG-CNT : 5
N-INKCHK :
C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
5-1
Cumulative print time (h)/cumulative CR drive time (h)/

cumulative CR scan count (scans)/cumulative CR scan
distance (reading x 210 mm)/cumulative capping count
Cleaning count (A: automatic/M: manual)
1: Normal suction (equivalent to Cleaning A) 2: Ink level
adjustment 3: Initial filling 4: Ink drainage on head
replacement 5: Ink drainage on shipping 6: Normal
suction (high) (equivalent to Cleaning B) 7: Aging 8:
Flushing 10. Ink filling on secondary shipping 11: Ink
filling after head replacement 15: Dot count low
suction 16: Precipitated ink agitation 17: Low suction
Clear counts
Ink interval usages/cutter replacement
count/MC replacement count/head (R)
replacement count/head (L) replacement
count (F-models)/replacement counts by
unit (A to V)
Factory mode usage count
Replacement counts
Cutter replacement count/maintenance cartridge
replacement count/head replacement count/PCB
replacement count/replacement counts y unit (A to V)
Secondary shipping count
MCT media registration count
Refill ink loading history
0: No loading history/1: Loading history exists
INK-USE1
INK
C
TTL
NINK
C
TTL
INK-USE2
INK
C
TTL
NINK
C
TTL
INK-EXC
INK
C
TTL
NINK
C
TTL
MEDIA 1
NAME
TTL
ROLL
CUTSHEET
MEDIA 3
NAME
TTL
ROLL
CUTSHEET
MEDIA 5
NAME
TTL
ROLL
CUTSHEET
MEDIA 7
NAME
TTL
ROLL
CUTSHEET
Cumulative usage ink usage (INK: genuine ink, NINK: refill

ink)
:651.4ml
M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml
:4046.6ml
:0.0ml M :0.0ml
Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
:0.0ml
Ink interval usage (INK: genuine ink, NINK: refill ink)
:651.4ml
M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml
:4046.6ml
:0.0ml M :0.0ml
Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
:0.0ml
Ink replacement count (INK: genuine ink, NINK: refill ink)
:27 M :25
Y :19 MBK :31 MBK2:25 BK :22
:149
:0
M :0 Y :0 MBK :0 MBK2:0 BK :0
:0
:Plain Paper
:
669.0 m2
:
668.9 m2
:
0.1 m2
:Coated Paper
:
22.8 m2
:
22.8 m2
:
0.0 m2
7201.5
7200.1
1.3
245.7
245.7
0.0
:HW SemiGl Photo

:
4.1 m2
:
4.1 m2
:
0.0 m2
44.3
44.3
0.0
:Semi-Gl Photo
:
1.5 m2
:
1.5 m2
:
0.0 m2
16.7
16.7
0.0
MEDIA SIZE1 ROLL P-SQ/P-CNT

36-44:
1213.4
24-36:
112.1
17-24:
77.9
-17 :
0.0
MEDIA SIZE2 ROLL D-SQ/D-CNT
36-44:
1230.8
24-36:
132.2
17-24:
85.2
-17 :
0.0
MEDIA SIZE1 CUT P-SQ/P-CNT
36-44:
0.0
24-36:
0.0
17-24:
0.0
-17 :
0.1
MEDIA SIZE2 CUT D-SQ/D-CNT
36-44:
0.0
24-36:
0.0
17-24:
0.0
-17 :
0.1
MEDIA 2
NAME
:HW Coated
sq.f TTL
:
55.6 m2
sq.f ROLL
:
55.6 m2
sq.f CUTSHEET :
0.0 m2
MEDIA 4
NAME
:Syn. Paper
sq.f TTL
:
7.7 m2
sq.f ROLL
:
7.7 m2
sq.f CUTSHEET :
0.0 m2
MEDIA 6
NAME
:Glossy Photo
sq.f TTL
:
1.6 m2
sq.f ROLL
:
1.5 m2
sq.f CUTSHEET :
0.0 m2
MEDIA OTHER
NAME
:OTHER
sq.f TTL
:
4.0 m2
sq.f ROLL
:
4.0 m2
sq.f CUTSHEET :
0.0 m2
m2
m2
m2
m2
13061.0
1207.0
838.5
0.0
sq.f
sq.f
sq.f
sq.f
19455
1798
1249
0
m2
m2
m2
m2
13248.9
1423.2
917.7
0.0
sq.f
sq.f
sq.f
sq.f
19735
2120
1367
0
m2
m2
m2
m2
0.0
0.0
0.0
2.0
sq.f
sq.f
sq.f
sq.f
0
0
0
3
m2
m2
m2
m2
0.0
0.0
0.0
2.0
sq.f
sq.f
sq.f
sq.f
0
0
0
3
5-2
599.5 sq.f
599.5 sq.f
0.0 sq.f
83.9 sq.f
83.9 sq.f
0.0 sq.f
MEDIA1 to 7: Names of the

seven media having the
largest print areas
MEDIA OTHER:
Information about the areas
used by other media
TTL: Cumulative area
ROLL: Cumulative roll
media area
CUTSHEET: Cumulative
cut sheet area or cassette
paper area
17.4 sq.f
16.7 sq.f
0.6 sq.f
43.6 sq.f
43.6 sq.f
0.0 sq.f
Print areas by physical size (roll
paper)
A4 sheet equivalents
Print areas by data size (roll paper)
*Not functional at present.
Print areas by physical size (cut

sheets)
Print areas by data size (cut sheets)

*Not functional at present.

HEAD
HEAD DOT
bCNT.1
C
:26747
M :28070
Y
MBK
:33077
MBK2:33090
BK
iPF700
TTL:171152
HEAD DOT CNT.2
C :68870
M :67817
Y
MBK :87470
MBK2:87533
BK
TTL:429867
PARTS COUNTER
COUNTER A : OK
PARTS A1 :
PARTS A2 :
COUNTER D : OK
PARTS D1 :
PARTS D2 :
PARTS D3 :
COUNTER F : OK
PARTS F1 :
COUNTER H : OK
PARTS H1 :
COUNTER K : OK
PARTS K1 :
COUNTER M : OK
PARTS M1 :
:35399
:14766
Current head dot count
:78644
:39530
Cumulative head dot count
703
66.5
3.0
703
494227
429867
390
703
119067
703
3507
703
155
703
44
428.6
233.3
15%
1%
66.5
3.0
11333333
14100000
4550
4%
3%
8%
494227
429867
390
3740000
3%
119067
50000
7%
3507
6000
2%
155
1500
2%
44
Status indication corresponding to Status

counts (OK, W1, W2, E)
Number of days elapsed after setting
Count
Durability value (equivalent to a threshold that
determines W2/E)
Usage ratio (count ratio to the durability value)
Cumulative count
COUNTER A: Waste ink absorber
Count (dot count mL)
D1: CR bearing
Count (reading 210 mm)
D2: Encoder sensor
Count (Total ink ejection rate in multiples of one
million dots)
D3: Carriage height changing cam
Count (rotation count)
F1: Ink supply system (tube, flexible cable)
Count (CR scan count)
H1: Purge unit
Count (controller cam rotation count)
K1: Non-ejection unit
Count (non-ejection operation count)
M1: CR motor
Count (CR drive time h)
Ink saving mode ON/OFF indication

ON indicates either Normal or Low.
The value indicates the number of times
entered.
PV AUTO JUDGE : ON(NORMAL) , 1
Periodically replaced/consumable parts counter (iPF8000 example)

PARTS COUNTER
COUNTER A : OK
PARTS A1 :
PARTS A3 :
PARTS A4 :
PARTS A5 :
PARTS A6 :
COUNTER D : OK
PARTS D1 :
PARTS D2 :
PARTS D3 :
PARTS D4 :
COUNTER H : OK
PARTS H1 :
COUNTER K : OK
PARTS K1 :
COUNTER M : OK
PARTS M1 :
COUNTER P : OK
PARTS P1 :
COUNTER V : OK
PARTS V1 :
682
9.7
26.8
1.5
0.4
65.9
682
1068174
800422
3242
247999
682
4691
682
178
682
91
682
19869
682
9.6
3028.6
890.5
890.5
651.4
666.7
0%
3%
0%
0%
9%
9.7
26.8
1.5
0.4
65.9
33333333
48000000
60000
7360000
3%
1%
5%
3%
1068174
800422
3242
247999
50000
9%
4691
50000
0%
178
3400
2%
91
285714
6%
19869
2706.7
0%
9.6
5-3
D4: Tube unit

Count (CR scan count)
D5: Multisensor
iPF9100/9000S/8100/8000S/820/810/
6200/6100/610/605/5100/510
Count (Total ink ejection rate in multiples of one
million dots)
P1: LF adjustment
Count (feeding direction: reading x 210 mm)
V1: Mist collection duct
Periodically replaced/consumable parts counter (iPF5000 example)

PARTS COUNTER
COUNTER A : OK
PARTS A1 :
COUNTER B : OK
PARTS B1 :
COUNTER D : OK
PARTS D1 :
PARTS D2 :
PARTS D3 :
PARTS D4 :
COUNTER F : OK
PARTS F1 :
COUNTER H : OK
PARTS H1 :
COUNTER L : OK
PARTS L1 :
COUNTER P : OK
PARTS P1 :
COUNTER Q : OK
PARTS Q1 :
COUNTER R : OK
PARTS R1 :
COUNTER V : OK
PARTS V1 :
796
0.0
36.1
0%
0.0
0.0
48.3
0%
0.0
13028571
6700000
16500000
60000
1%
1%
0%
7%
179143
97344
158057
4733
4000000
2%
97344
50000
5%
2586
12500
0%
111
750
0%
27500
5%
1572
27500
6%
1697
15.2
0%
0.0
796
179143
97344
158057
4733
796
97344
796
2586
796
111
796
6
796
1572
796
1697
796
0.0
Other display items (iPF8000S example)

Calibration History (Last 20times)
Date
Action Media
1: 2008/08/18 0
2: 2008/08/06 0
3: 2008/08/04 2
Glossy Photo
Calibration history
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
Up to 20 cycles printed (or as many as there are histories if
less than 20 cycles)
Date/Action/Media/Temp/Humid
Temp[C]/Humid[%]
25/ 57
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
If the multisensor has been replaced, the new unit version
prints in the Media field (00/01).
The contents of the first 32 bytes of EEPROM also print.
Unit Ver/DATA
Multi Sensor
Unit Ver : 01
DATA :
02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00
20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00
CR REG
C2
15
8
3
BK
12
8
5
C
-6
-3
-2
B1: Platen duct

L1: Non-discharging unit
Count (non-ejection count)
Q1: Cassette pickup roller
Count (Cassette pickup count)
R1: Spur lift cam
Count (Total paper feed count)
V1: Mist collection system
796
CR REG adjustment values (iPF8000/8000 Series only)

iPF8000S, iPF9000S: C2/BK/C
iPF8000, iPF9000
B/M/Y
All values appear as 0 if CR_REG is yet to be executed.
9
9
1
5
10
0
2
11
-2
1
12
-4
-1
12
-4
-2
12
-4
-3
11
-3
-2
10
-1
-2
9
2
0
8
0
2
7
4
6
5
5
7
5
7
4
9
9
4
7
10
2
5
11
1
4
11
-1
3
12
-2
2
11
-2
1
11
-1
1
10
0
2
9
3
3
8
0
4
7
5
7
6
6
7
6
7
5
-5
-3
-2
-4
-3
-2
-4
-4
-1
-4
-4
-1
-3
-4
-1
-2
-4
-1
-2
-4
0
-1
-4
0
-1
-4
0
-1
-4
0
-2
-3
-2
-3
-3
-3
-3
-3
-3
-2
5-4
Case of iPF650/750
Header
Canon imagePROGRAF iPF755 PRINT INF

Firm:01.00 Boot:01.24 MIT(DBF):5.00 MIT(DB):1.08
S/N:AAAG0001 Date:2010/04/01
Model/Version of Firmware, Boot and MIT

Body S/N/Print date of PRINTINF
Body serial no./model (36-inch
machine)/LF type (0: old/1: new)/ambient
temperature/present paper size/no. of
elapsed day after installation
SYSTEM
S/N:AAAG0001 TYPE:36 -LF:0 TMP:-1 RH:-1 SIZE-LF:0.0 -CR:610.8 AFTER INST:148
HEAD
INK
S/N:20750000 LOT:169G04D1 C:17 M:48 Y:31 MBK:48 MBK2:48 BK:35
Head serial number and lot number
WARNING
Number of days elapsed since ink
tanks were mounted
01:03/10 14:49 1041 00000CB2 02:03/10 12:34 1047 00000CA1
03:02/17 15:52 1041 000009C6 04:02/17 15:03 1041 000009C4
05:02/16 21:28 1003 00000734 06:02/09 15:46 1402 000006A7
07:02/09 15:43 1002 000006A7 08:02/09 12:14 1002 00000697
09:02/09 12:11 1002 00000697 10:02/09 12:08 1002 00000697
11:02/08 16:18 1002 00000656 12:01/22 13:52 1041 00000601
13:01/22 13:51 1041 000005FC 14:01/22 10:28 1041 000005F7
Warning and error histories (latest 20
15:01/21 12:00 1041 000005F2 16:01/06 07:33 1007 000004DA
occurrences)
17:01/06 07:33 1006 000004DA 18:01/06 07:33 1000 000004DA
Error occurrence date (mm/dm/hh/ss)
19:01/05 17:47 1007 000004CA 20:01/05 17:47 1006 000004CA
/print at occurrence/Error history (last 4digits)/
ERROR
01:03/16 16:27 2010 00000D04 02:03/08 09:56 2E33 00000C39
No. of printed sheet (A4 sheet equivalent)
03:03/05 16:53 2E05 00000C36 04:03/05 16:49 2E05 00000C33
(Lowest number is the most recent)
05:03/05 16:48 2010 00000C33 06:03/05 16:48 2E05 00000C33
07:03/05 16:47 201A 00000C33 08:03/05 16:47 2E05 00000C33
09:03/05 16:46 2E0C 00000C33 10:03/01 16:52 2F38 00000B4D
11:03/01 13:42 2010 00000B09 12:02/26 14:17 2010 00000B09
13:02/26 10:09 2F21 00000AFA 14:02/17 12:04 2E37 000008F7
15:02/17 11:58 2E1B 000008F7 16:02/16 21:34 2E37 00000734
17:02/16 21:32 2E1B 00000734 18:02/12 11:59 2520 000006AB
19:02/12 11:51 2527 000006AB 20:02/12 11:51 2526 000006AB
JAM
01:02/03 16:06 200C
01:3 02:1 03:* 04:1 05:2 06:* 07:* 08:2
09:* 10:* 11:* 12:PremPlainPpr 80
02:12/28 13:59 200C
01:3 02:1 03:3 04:1 05:2 06:* 07:3 08:2
09:1 10:636 11:* 12:Plain Paper HQ
**:**/** **:** ****
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:*
09:* 10:* 11:* 12:*
**:**/** **:** ****
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:*
09:* 10:* 11:* 12:*
**:**/** **:** ****
01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:*
09:* 10:* 11:* 12:*
Jam history/Occurrence date

01:Category (1.CR error, 2. Jam, 3. Failed feeding 4. Failed cutting)
02: Media format: (1. Roll media, 2. Cut sheet)
03: Jam timing (1.Feed, 2.Print, 3. Eject)
04: Width detection OFF mode (1:ON, 2.OFF)
05: Head height (0:SL (1.0mm), 1:L(1.3mm), 2:M1(1.8mm), 3:M2(2.0mm),
4:M3 (2.2mm), 5:H(2.6mm)
06: Platen shutter position: (1. Fully close, 2.Only HP side open, 3.1/4 open, 4.1/2
open, 5.3/4 open, 6.Fully open)
07: Cut mode (1:User cut, 2.Eject cut, 3.Auto cut)
08: Media feeding environment
0:A (Temperature 15-25 degrees centigrade/Humidity 40%-60%)
1:B (Temperature 25-30 degrees centigrade/Humidity 40%-60%)
2:C (Temperature 15-30 degrees centigrade/Humidity 10%-40%)
3:D (Temperature 15-25 degrees centigrade/Humidity 60%-80%)
4:E (Temperature15-25 degrees centigrade/Humidity 0%-10%,
Temperature: to 15 degrees centigrade, from 30 degree
centigrade/Humidity 0%-50%[low humidity side not assured])
5:F (Temperature15-30degrees centigrade/Humidity 80%-100%,
Temperature: to 15 degrees centigrade, from 30 degree centigrade
/Humidity 50%-100%[high humidity side not assured])
09: Borderless/Bordered (1:bordered printing, 2.Borderless printing)
10:Print mode label No.
11: Media size (mm)
12: Media type
*: Unknown
5-5
INK CHK
C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
Disable remaining ink detection set history(1.disable set log, 2.no disable
set log
Printer history No. of printed sheet(Total/Roll media/Cut sheet/Each environment) (A4 sheet
equivalent), Cum. power-on time(h)/Cum. sleep -on time(h), Cum. cutting operations
time/Cum. wiping operations time/Remaining capacity of the MTC(%)/No. of printed sheet
by each language (GARO,HP-GL/2) sheets
COUNTER
PRINTER
LIFE-TTL:3504 LIFE-ROLL:3459 LIFE-CUTSHEET:45
LIFE A:1808 B:189 C:1507 D:0 E:0 F:0
POWER-ON:78 SLEEP-ON:1906 CUTTER:867 WIPE:401 W-INK:72
PDL: GARO:3455 HP-GL/2:49
Driving history Cum.printing time(h)/Cum.carriage moving

time(h)/No.of carriage scan time/Cum. carriage scan distance
(count as 1 by moving 210mm)/Cum. capping times
CARRIAGE
PRINT:29 DRIVE:21 CR-COUNT:83773 CR-DIST.:278173 PRINT-COUNT:776
No. of auto cleaning times

1.Normal suction/2.Ink level adjusting/3.Initial filling/6.Normal suction (strong)/
7.Aging/8.Flashing/10.Ink filling after second transportation/11.Ink filling after
PURGE
head replacement/15.Dot count small suction/16.Sedimented ink agitaion/17.
CLN-A : 1:1 2:1 3:1 6:0 7:0 10:0 11:1 15:0 16:27 17:0 TTL:31
Small suction/TTL:Total no. of automatic cleaning operations
CLN-M : 1:7 4:1 5:0 6:0 TTL:8
No. of manual cleaning times
1. Normal suction/4.Ink draining from head after head replacement/5. Ink
draining before transportation/6.Normal suction(strong)/TTL: Manual cleaning
No. of clear times
Ink section consumption amount/No. of MTC replacement times/No. head replacement
CLEAR
Times/No. of each unit replacement times
INK CONSUME:0 MTC EXC.:0 HEAD EXC.:0
PARTS CR1 EXC.:0 PARTS CR2 EXC.:0 PARTS CR3 EXC.:0 PARTS CR4 EXC.:0 PARTS CR5 EXC.:0
PARTS SP1 EXC.:0 PARTS PG1 EXC.:0 PARTS HMa1 EXC.:0 PARTS MT1 EXC.:0 PARTS PL1 EXC.:0
PARTS Mi1 EXC.:0 PARTS CT1 EXC.:0 PARTS WF1 EXC.:0 PARTS WF2 EXC.:0
FACTORY CNT.:1
No. of replacement times
Maintenance cartridge/Head/Main controller/each unit/No. of
replacement times each unit
EXCHANGE
MTC EXC.:0 HEAD EXC.:1 BOARD EXC.(M/B):0
PARTS CR1 EXC.:0 PARTS CR2 EXC.:0 PARTS CR3 EXC.:0 PARTS CR4 EXC.:0 PARTS CR5 EXC.:0
PARTS SP1 EXC.:0 PARTS PG1 EXC.:0 PARTS HMa1 EXC.:0 PARTS MT1 EXC.:0 PARTS PL1 EXC.:0
PARTS Mi1 EXC.:0 PARTS CT1 EXC.:0 PARTS WF1 EXC.:0 PARTS WF2 EXC.:0
Detail count
DETAIL-CNT
MOVE PRINTER:0 MEDIACONFIG-CNT:2
N-INKCHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
Second transportation/Count of media registered by

MCT/Count of disable ink remaining level detection
Cumulative consumption amount of ink

INK-USE1
INK C:223.6ml M:141.5ml Y:170.1ml MBK:104.8ml MBK2:104.8ml BK:104.2ml
(INK: Genuine/NINK: Refilled ink)
TTL:849.0ml
NINK C:0.0ml M:0.0ml Y:0.0ml MBK:0.0ml MBK2:0.0ml BK:0.0ml
TTL:0.0ml
Cumulative consumption amount
INK-USE2
INK C:223.6ml M:141.5ml Y:170.1ml MBK:104.8ml MBK2:104.8ml BK:104.2ml
of ink currently installed ink tank
TTL:849.0ml
NINK C:0.0ml M:0.0ml Y:0.0ml MBK:0.0ml MBK2:0.0ml BK:0.0ml
TTL:0.0ml
INK-EXC
Cumulative count of ink tank replacement
INK
C:7 M:7 Y:8 MBK:7 MBK2:7 BK:12
TTL:48
NINK C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
TTL:0
5-6

Status of media usage
Media name/Print area of
7 types of media with lager cumulative print area
MEDIA 1
MEDIA 2
NAME
TTL
: Prem80forBrdrlss
:
ROLL
61.0 m2
:
61.0 m2
CUTSHEET :
NAME
657.2 sq.f
657.2 sq.f
0.0 m2
0.0 sq.f
MEDIA 3
: Plain Paper HG
:
ROLL
32.7 m2
:
32.7 m2
CUTSHEET :
352.4 sq.f
352.4 sq.f
0.0 m2
0.0 sq.f
: PremPlainPpr 80
:
ROLL
CUTSHEET :
642.4 sq.f
0.0 m2
0.0 sq.f
TTL
: Prem.SemiGl 200
:
ROLL
30.9 m2
:
333.6 sq.f
30.9 m2
CUTSHEET :
19.0 m2
:
19.0 m2
CUTSHEET :
NAME
204.7 sq.f
204.7 sq.f
0.0 m2
0.0 sq.f
MEDIA 7
333.6 sq.f
0.0 m2
0.0 sq.f
TTL
: Plain Paper HQ
:
ROLL
6.9 m2
:
74.5 sq.f
5.6 m2
CUTSHEET :
60.4 sq.f
1.3 m2
14.0 sq.f
MEDIA OTHER
NAME
ROLL
642.4 sq.f
59.6 m2
MEDIA 6
NAME
TTL
59.6 m2
:
NAME
MEDIA 5
TTL
ROLL
MEDIA 4
NAME
TTL
TTL
: Plain Paper
: Prem.SemiGl 280
:
4.1 m2
:
CUTSHEET :
NAME
44.3 sq.f
4.1 m2
44.3 sq.f
0.0 m2
0.0 sq.f
TTL
: OTHER
:
ROLL
3.9 m2
:
CUTSHEET :
42.9 sq.f
2.4 m2
26.8 sq.f
1.4 m2
16.1 sq.f
Print area of roll media by physical size
MEDIA SIZE1 ROLL P-SQ/P-CNT

36-44:
79.5 m2
856.6 sq.f
1276
24-36:
36.5 m2
393.4 sq.f
586
17-24:
39.1 m2
421.6 sq.f
628
0-17:
60.4 m2
650.5 sq.f
969
Print area of roll meda by data size
MEDIA SIZE2 ROLL D-SQ/D-CNT

36-44:
119.3 m2
1284.9 sq.f
1914
24-36:
39.0 m2
420.2 sq.f
626
17-24:
41.4 m2
446.4 sq.f
665
0-17:
67.2 m2
723.7 sq.f
1078
0.0 sq.f
MEDIA SIZE1 CUT P-SQ/P-CNT

36-44:
0.0 m2
24-36:
0.0 m2
0.0 sq.f
17-24:
2.8 m2
30.2 sq.f
45
0-17:
0.0 m2
0.0 sq.f
0.0 sq.f
Print area of cut sheet by physical size
Print area of cut sheet by data size
MEDIA SIZE2 CUT D-SQ/D-CNT

36-44:
0.0 m2
24-36:
0.0 m2
0.0 sq.f
17-24:
0-17:
1.4 m2
0.0 m2
16.1 sq.f
0.0 sq.f
24
0
5-7
A4 sheet equivalents
Dot counts of the currently installed printhead

Unit:(x 1,000,000) dots
HEAD DOT CNT.1

C: 38277
M:20120 Y:29283 MBK:10408 MBK2:10407 BK:10934
TTL: 119432
Cumulative dot count of the printhead

Unit:(x 1,000,000) dots
HEAD DOT CNT.2

C: 38271
M:20114 Y:29276 MBK:10402 MBK2:10402 BK:10926
TTL: 119394
Information of the head currently installed

1. Date and time installed (yy/mm/dd)(last 4 times)
HEAD INF.1
1:10/02/08 **/**/** **/**/** 09/11/05 2:10/02/08 **/**/** **/**/**
3:AAA70119 AAA70119 00000000
4:1 5:7
6:0 7:0 8:0
14:3496
9:1 10:0
11:0 12:1
13:0
20:1
15:01:10/03/16 2010
02:10/03/05 2010
03:10/03/01 2010
04:10/02/26 2010
05:10/02/17 2E1B
06:10/02/16 2E1B
07:10/02/03 200C
08:10/01/16 2010
09:10/01/16 2E25
10:10/01/15 2E1B
11:10/01/14 2010
12:09/12/28 2010
13:09/12/28 200C
14:09/12/28 2E1B
15:09/12/28 2010
16:09/12/26 2010
17:09/12/26 2010
19:09/12/02 2E25
20:09/11/11 2010
18:09/12/14 2010
4.CLN_A (Auto) count

5.CLN_A (Manual) count
6.CLN_B Auto/left cap) count
7.CLN_B (Auto/right) count
8.CLN_B (Manual) count
9.Head replacement ink drain count
10.Secondary transport ink drain count
11.Secondary transport ink fill count
12.Ink filling after the head replacement
14.Number of sheets printed
17:71.10 10/02/09 01.08 09/11/19 01.05 09/11/11
15.Error log (yy/mm/dd/error log (last 4 digits)
18:A:55 B:56 C:55 D:57 E:57 F:53

19:AA:0 AB:0 BA:0 BB:0 CA:0 CB:0 DA:0 DB:0 EA:0 EB:0 FA:0 FB:0
16.Refill ink usage log (per chip)

17.Firmware version (last 3 times)
18.Head highest temperature (per chip)
HEAD INF.2
1:**/**/** **/**/** **/**/** **/**/**
2:**/**/** **/**/** **/**/**
3:******** ******** ********

14:*
3.Main unit serial number (last 3 times)
13.Recovery suction
16:A:0 B:0 C:0 D:0 E:0 F:0
4:* 5:*
2.Removal date (yy/mm/dd) (last 3 times)
6:* 7:* 8:*
9:* 10:*
11:*
19.Number of non-ejecting nozzle (A chip A row, A chip

B row, to F chip B row)
20.EEROM of the head format version
12:* 13:*
20:*
15:**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
Information of the head previously installed
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
(Same as above contents)
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
**:**/**/** ****
16:A:* B:* C:* D:* E:* F:*

17:**.** **/**/** **.** **/**/** **.** **/**/**
18:A:* B:* C:* D:* E:* F:*
19:AA:* AB:* BA:* BB:* CA:* CB:* DA:* DB:* EA:* EB:* FA:* FB:*
5-8
Parts counter
CR1: CR bushing
(CR scan distance
PARTS CNT.
(4)
(3)
(2)
(1)
(6)
CR3: Encoder sensor unit
PARTS CR1 : OK
244 278173
PARTS CR2 : OK
244
PARTS CR3 : OK
244 119394
16500000
0%
119394
PARTS CR4 : OK
244
1084
60000
1%
1084
PARTS CR5 : OK
244 119394
16500000
0%
119394
PARTS SP1 : OK
244
83773
4400000 1%
83773
PARTS PG1 : OK
244
922
PARTS HMa1: OK
12476190
(5)
83773
244
2%
278173
6700000 1%
83773
50000
1%
0.0
29.8
0%
PARTS MT1 : OK
244
21
15000
0%
PARTS PL1 : OK
244
778
PARTS Mi1 : OK
244
0.1
PARTS CT1 : OK
244
896
37.0
0%
0.1
0%
896
244
0.0
169.0
0%
244
0.3
45.0
0%
Rotation count of head height switch

CR5: Multisensor unit
(Dot count
unit:1,000,000 dots)
SP1: Ink tube unit (CR scan count)

PG1: Purge unit
21
100000
unit:1,000,000 dots)
cam
0.0
4
PARTS WF1 : OK
(Dot count
CR4: Head height switch cam
922
0%
PARTS WF2 : OK
unit: 210mm)
CR2: Long flexible cable CR scan count)
(Rotation count of the controller cam)

HMa1: Head management sensor
(Non-ejection dot count
ml)
MT1: CR motor (CR driving time
0.0
h)
PL1: LF adjustment (Paper feeding time
0.3
Mi1: Mist fan unit (Dot count
h)
ml)
CT1: Cutter (Cut count)

WF1: Lower ink absorber of MTC (Dot count
(1) Status (OK, W1, W2, E)
(2) Number of days passed after set (days)
(3) Count value
(4) Life threshold (W2/E)
(5) Usage (ratio of life value to count value)
(6) Cumulative count
Cogging adjustment
Result: (0: DIsabled/1:Enabled/2. Check
required /3: Adjust required) and value when
adjusting.
COGFF
CONDITION : 1
PARAM0-F : REF:
5740
AMP:
PARAM0-B : REF:
AMP:
3245
0
52477
40
54033
49
PHASE:
0 176
RATE:
69
PHASE:
0 301
RATE:
79
ROLL LARGE: -28.3421
MIDDLE: -24.3421 SMALL: -20.3421
LF adjustment value (User adjustment

value
LF-A:Band adjustment 8-pass
LF-B: Band adjustment 1-pass
Scale-A: Scale clean
SMALLER: -20.3421
Scale-B: Scale fast
CUT
MIDDLE: -36.3421 SMALL: -36.3421
SMALLER: -36.3421
LF/SCALE ADJUSTMENT VALUE (MEDIA: Plain Paper
LF-A
LARGE: -36.3421
LF-B
ROLL LARGE: -28.3421
MIDDLE: -24.3421 SMALL: -20.3421
SMALLER: -20.3421
CUT
MIDDLE: -36.3421 SMALL: -36.3421
SMALLER: -36.3421
LARGE: -36.3421
SCALE-A
ROLL LARGE: -26 MIDDLE: -22 SMALL: -19 SMALLER: -19
CUT
LARGE: -34 MIDDLE: -34 SMALL: -34 SMALLER: -34
SCALE-B
ROLL LARGE: -26 MIDDLE: -22 SMALL: -19 SMALLER: -19
CUT
LARGE: -34 MIDDLE: -34 SMALL: -34 SMALLER: -34

Ink reduction mode
PV AUTO JUDGE : ON(NORMAL) , 1
On (Display Normal/Low when On only)/Off

Entry to ink reduction mode count
5-9
CR REG adjustment value

* All values are zero when CR REG is not performed.
CRREG
CRREG HRZ A
1
CRREG HRZ B
1
CRREG HRZ C
1
-2
0
0
-1
0
CRREG VRT a
-1
-1
-1
-1
0
0
-1
-1
-2
0
-2
0
-2
0
1
0
CRREG VRT b
CRREG VRT c
Counter of periodic replacement parts/ consumable parts (iPF800 series)

COUNTER A
A1-5
Waste ink absorber related
Dot count ml
COUNTER D
D1
CR bushing
CR scan distance unit: 210mm
D2
Encoder sensor
Dot count
Head height switching cam
(Head height switching cam rotation count)
D3
D4
COUNTER H
Tube unit
unit:1,000,000 dots
CR scan count
D5
Multi sensor unit
Dot count
H1
Purge unit
Controller cam rotation count
unit:1,000,000 dots
H2
Purge unit/Pre-ejection R unit Pump rotation count
COUNTER K
K1
Management sensor unit
Non-ejection dot count
COUNTER M
M1
CR motor
CR driving time
ml
COUNTER P
P1
LF adjustment
Paper feeding time
COUNTER S
S1
Feeding roller unit
Paper feeding distance unit: m
COUNTER T
T1
Lower roll unit
Paper feeding distance unit: m
COUNTER V
V1
Mist collecting guide
Dot count
COUNTER Y
Y1
Round blade cutter
Cut count
5-10
unit: ml
2. Upgrading Firmware
(1) Upgrading method
In most situations, the firmware can be upgraded by using imagePROGRAF Firmware Update Tool
(hereinafter FUT).
FUT is a firmware and installer package, allowing you to only upgrade the preinstalled version of
firmware in the FUT.
The firmware can also be upgraded using L Printer Service tool. With this tool, it can be downgraded as
well.
Upgrading by FUT wont work if the printer has an error, in which case use L Printer Service Tool to
upgrade the firmware.
(2) Upgrading using FUT (Firmware Update Tool)

Download the latest release of firmware (FUT) from the software download page at the Canon Web site.
Unzip the compressed file downloaded and click setup.exe in the resultant folder.
As the window shown below opens, start the FUT setup process.
Once FUT is set up, proceed to upgrade the firmware as directed by FUT.
(3) Upgrading using L Printer Service Tool

1) Install L Printer Service Tool on the PC.
2) Identify the firmware version and copy the firmware to a specified folder on the tooling PC.
(Default destination directory: C: \Program Files\L Printer Service Tool\Data
3) Start the printer in Download Mode.
4) Launch L Printer Service Tool.
5) Connect to the printer, choose the firmware you want to upgrade from L Printer Service Tool and
click Transfer Firmware to start a transfer.
6) When the transfer completes, switch off the printer to restart it.
(4) Relationship with MCT (imagePROGRAF Media

Configuration Tool)
imagePROGRAF Media Configuration Tool for x64 (hereinafter MCT manages the media list saved
as printer internal data.
At setup installation, MCT will install la country-specific media list automatically on the main unit
MCT is available from the Canon Website as an independent utility program. Download MCT to register
paper types with your printer and associated software to your preference.
Additional paper types that are registered with MCT are saved even after the firmware is upgraded,
but some information may be lost.
After the firmware has been upgraded, browse through Print Inf to view the MCT registration count
COUNTERDETAIL-CNTPAPERCONFIG-CNT. If the count does not equal 0, update the paper
information with MCT.
5-11
3. Description of L Printer Service Tool, and How to Use It

(1) What you can do with this tool
View/save Print Inf and status information, and upgrade the firmware.
For more details, see (3) and later sections.
(2) Installation procedure

1
2)
3)
4)
5)
6)
7)
8)
9)
Log on to the tooling PC as an administrator and copy the L Printer Service Tool installer.
Run setup.exe in the installer.
When a dialog box appears, press the [Next] button.
In the license agreement window, check the [I agree to all terms of the license agreement] radio button
and press the [Next] button.
When the destination folder selection dialog box appears, select a destination folder and press the [Next]
button.
When the installation preparation complete dialog box appears, press the [Install] button.
When the Windows firewall block setting window appears, check the [Unblock] radio button and press
the [Next] button. (This window may not appear depending on the version of your OS.)
When the installation has completed, press the [Finish] button.
Add a printer.
To use this tool with one of these printers, perform Add a printer:
ExampleiPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S
On the Service menu, choose [Add a printer].
When the printer addition dialog box appears, press the [Add] button.
Enter the product name and firmware identification information with single-byte characters according
to the table below and press the [OK] button.
Model
Product Name
imagePROGRAF iPF510
imagePROGRAF iPF610
imagePROGRAF iPF700
imagePROGRAF iPF710
imagePROGRAF iPF5100
imagePROGRAF iPF8000S
imagePROGRAF iPF9000S
iPF510
iPF610
iPF700
iPF710
iPF5100
iPF6100
iPF8000
iPF9000
iPF8000S
iPF9000S
When the printer is added, it appears on the [Printers List].
5-12
Firmware Identification
Information
iPF510
iPF610
iPF700
iPF710
iPF5100
iPF6100
iPF8000
iPF9000
iPF8000S
iPF9000S
(3) Viewing and saving Print Inf and status information (Download
to the PC as data)
Service Print Display
Collects Print Inf information from the printer and displays it as text in a text editor.
The textual information collected is automatically saved to a log and can be reviewed in a log window.
Status Print Display

Collects status print Inf information from the printer and displays it as text in a text editor.
The textual information collected is automatically saved to a log and can be reviewed in a log window.
(4) Upgrading (downgrading) firmware

Download firmware
Starts a firmware download.
Firmware specifications
Optional directory specification (default)
Firmware that can be updated is selected automatically. (The firmware can only be updated.)
Optional file specification
The optional file (firmware) specification allows the firmware to be upgraded and downgraded.
Forced download mode

Do not use Forced Download Mode in usual operations. If Forced Download Mode is run by mistake, the
main unit may become unable to start because the firmware file check, model check, and printer status
check are disabled. In this case, the main controller would need a replacement.
5-13
4. Notes on Replacing Parts

(1) Replacing PCBs
Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board
simultaneously.
Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is
written back to the new PCB when it is mounted.
To replace both PCBs, execute the following procedures in this order:
(aMaintenance cartridge relay PCB replacement procedure
(bMain controller PCB replacement procedure
Having replaced the main controller PCB and the maintenance cartridge relay PCB, check that the
firmware used is the latest release.
Maintenance cartridge relay PCB (ROM board replacement procedure

1 Switch off the printer and unplug it from the outlet.
2) Replace the maintenance cartridge relay PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Feeder Selection] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message Initializing or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message REPLACE MODE appears on the display.
6) Choose [MC BOARD] and press the [OK] button.
7) Making sure that the message Turn off printer. appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
Main controller PCB replacement procedure

1 Switch off the printer and unplug it from the outlet.
2) Replace the main controller PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Feeder Selection] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message Initializing or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message REPLACE MODE appears on the display.
6) Choose [CPU BOARD] and press the [OK] button.
7) Making sure that the message Turn off printer. appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
(2) Periodically replaced parts (Refresh Service Kit

As periodically replaced parts near the end of their useful lives, the following message appears:
Katakana display panel model: W: Level 1"or
Kanji display panel model: .
If a replacement required message appears, check [PARTS Status] in [Status Print] or PARTS
Counter in Print Inf.
A service call error indication appears when the parts reach the end of their useful life.
If an error indication appears, collect the relevant information with L Printer Service Tool and check
PARTS COUNTER.
[SERVICE MODE] > [COUNTER] > [PARTS CNT.] > [COUNTER X] > [PARTS XX]
Parts having their PARTS COUNTER usage rates above 97% for A and V and above 90% for others
are replaced. The parts counter for the replaced part needs initialization after it has been replaced.
[SERVICE MODE] > [INITIALIZE] > [PARTS COUNTER] > [PARTS XX]
5-14
5. Greasing
Using a flat brush or the like, spread the dedicated part grease evenly to form a thin coat.
Be careful not to apply the grease to any part other than specified parts. Grease adhering to the wiper, cap
and linear scale, in particular, could result in defective print.
The main rail does not require greasing. Be careful not to grease it directly. Problems, such as unusual
noises, imaging failures and shorter head lives, might result.
If the carriage is overloaded because it is stained by ink or as a result of any other condition, clean the rail
and then move the carriage fully in both directions about 10 times. This action will allow the lubricant to
transfer from the carriage shaft cleaning part to the rail.
iPF610 example
Eject roller bearing/Eject roller middle bearing
Joint base
Molycote
PG-641
PG-641
About
12 mg
12mg
PG-641
Molycote
PG-641
About
12 mg
12mg
PG-641
PG-641
Molycote
12mg
About
12 mg
Molycote PG-641
PG-641
About 6 mg
6mg
Shaft cleaner/oil pad

Impregnation
EU-1
A2171A1172
One
position on the A2 (17) model and two on the
A1 (24) model
Molycote
PG-641
PG-641
About 12 mg
12mg
5-15
Separating cam gear
Spur cam
Molycote PG-641
About 20 mg
Molycote
PG-641
PG-641
About
20 mg
20mg
Feeding cam
Molycote PG-641
About 20 mg
Release lever
Molycote PG-641
About 20 mg
5-16

Return lever arm
Pinch roller unit release shaft

Five positions on the A2 (17) model and seven the
A1 (24) model
Molycote PG-641
About 20 mg
Molycote PG-641
About 12 mg
Paper feeding inner guides

Molycote
PG-641
PG-641
About
12 mg
12mg
5-17
iPF720 example
Carriage assembly
LF roller backup assembly
Leaf spring:
Permalub G2, about 12 g
Bearing
Permalub
about 24 mg
G2,
G224mg
Cam:
Permalub G2,
about 12 g
LF
LF
roller
LF
LF roller
Permalub
G2,G2
24mg
about
24 mg
Lock pin:
G212g
Permalub
G2,
about 12 g
Joints:
Molycote PG-641, about 24 g
Pinch roller release cam

Permalub G2,
about
24 g
LF roller
LF
PermalubG224mg
G2, about 24 mg
Pinch roller release assembly
G2 24mg
Permalub
G2, about
24 mg
5-18
iPF9100 example
Joint base rails and ribs

Rail:
Molycote PG-641, about 12 mg
Rib:
Molycote Pg-641,
about 12 mg
LF roller backup/bushing/feed roller bearing

(three positions x 13):
Permalub G2, about 12 mg
Top cover stay shaft hole/gear shaft/shaft end/gear

tooth plane
LF
LF roller bearing:
Permalub
G2, about 12 mg
G212mg
LF LF2
roller backup (two positions):
Permalub
G2, G212mg
about 12 mg
Top cover stay

shaft hole:
Permalub G2,
about 24 mg
Top cover stay shaft end:

Top cover stay gear shaft:
Bushing:
Permalub G2
G2,12mg
about 12 mg
Top cover stay gear tooth plane:

6. Replacing the Head

Replacing heads from the Main Menu
Main Menu
Maintenance
Advantage:
Low ink consumption
Disadvantage: Unpredictable head reusability
Replace Heads
Automatic Head Adjustment
On a two-head model, choose either L or R.
Try on the finest grade of paper

available at the customers site.
Head replacement by servicepersons
Advantage:
Assures head reusability (allowing faults in the heads to be analyzed)
Disadvantage: Increased ink and MT cartridge consumption (about three times
larger than normal)
T14
Unlock the carriage and disconnect the AC cable
Take out the head and close the head cover and the top cover
Ink filling will not occur if you mount a new head now.
Restart the printer in user mode without a head mounted
Mount a new head according to operation panel guidance
Perform automatic head adjustment with the finest grade of

paper available at the customers site.
Initial filling and automatic head adjustment
Restart the printer in service mode and check the nozzle check pattern
Removing and reinserting a head on carriage unit replacement

Unlock the carriage and disconnect the AC cable
Advantage:
Low ink consumption
(unless the printer has been drained of ink)
T14
Take out the head

Unless the printer has been drained of ink
Remount the original head and restart the printer
If the printer has been drained of ink on

carriage unit replacement
Restart the printer in user mode without a head

mounted (hereafter follow steps similar to )
Mount a new head according to operation panel
guidance
Initial filling and automatic head adjustment
Restart the printer in service mode and check the
nozzle check pattern
5-20
Chapter 6
Main Unit Configuration
Diagrams
1. LFP-IJ Printer Basic Configuration Diagram
Carriage M
LF motor
Cutter unit
Carriage encoder
Spur unit
Power PCB
Flat cable
Tube
Maintenance cartridge
Non-ejection sensor
LF roller
Head relay PCB
Platen fan
Carriage relay PCB
Multisensor
Printhead
iPF5000 Series only
Printhead
Platen
Valve
Main controller
Purge unit
Subbuffer
Ink tank
Head up/down motor
Glycerin
Wiper
6-1
Function Description
Component name
Main controller
Carriage relay PCB
Head relay PCB
Carriage encoder
Ink tank
Subbuffer
(Ink supply) Valve
Lift motor
Multisensor
Platen fan
LF motor
Printhead
Spur
Purge unit
Maintenance cartridge
Function
A PCB that controls the printer as a whole.
A relay PCB used to connect the carriage and the main controller with
each other by a flat cable. With the iPF5000 Series, it is combined into a
single assembly together with the head relay PCB described below.
A PCB that relays head signals and that performs preprocessing on the
multisensor signals.
On the iPF5000 Series, the head relay PCB is expressed as carriage
PCB.
A film on which slits are printed to generate an encoder pulse signal to
calculate the head position. The sensor is attached to the carriage unit.
A color-specific replaceable cartridge ink tank (consumable part)
Functions as an air passage to fill the ink tank with air and also as a
reservoir for the reflux ink in the tube.
A valve that is opened and closed to augment the internal pressure in the
path of ink supply (by generating a negative pressure). In cleaning B, in
which a negative pressure is produced, the valve vents accumulated air
from the head.
The drive motor that automatically regulates the distance between the
head and paper. The iPF5000 Series uses the eccentric cam of the
carriage rail to move the carriage (head) up and down together with the
rail. Others rotate the cam in the carriage by way of a coupling on the
main unit side to move the head up and down.
A sensor that measures the head and paper distance, detects the leading
edge, width and other aspects of paper, measures the density of
adjustment print patterns and so on.
Sucks paper to keep it from elevated.
A sensor that detects non-discharging nozzles for non-discharging nozzle
backup.
Feeds out paper precisely (in the micron order) according to the number
of print passes for each scan of the carriage.
Single six-color 1-inch head (consumable part)
A roller used to feed the trailing edge of cut sheet. Serrated to avoid
catching ink. Mounted on the iPF5000 Series only.
A head recovering unit that sucks the head to restore clogged nozzles and
to release the air, and that wipes the face with a wiper. It also contains a
lock mechanism that clamps the carriage to the purge.
A cartridge tank (consumable) that stores waste ink ejected from the
purge unit.
6-2
2. Paper Paths by Series

(1) iPF5000 Series
Cutter
Manual feed from
front (POP board)
Multisensor
S
S
LF_PE sensor
Roll paper manually

fed from top
Prefed paper detection

sensor
Cassette pick-up
Roll paper feeding sensor
Flapper
Release
Back cover
6-3
(2) iPF700 Series
Cutter
Multisensor
Cutter lower blade
LF_PE sensor
6-4
(3) iPF8000 Series
Cutter
Multisensor
Cutter lower blade
Roll paper
feeding
LF_PE sensor
6-5
(4) iPF800 Series
Multisensor
Cutter
S
S
Cutter lower blade
LF_PE sensor
S
Roll paper feeding

Roller paper sensor
S
Roll paper detection
sensor
Flapper
Roll paper feeding

Roller paper sensor
Feeding roller
S
S
6-6
Roll paper detection

sensor
(5) iPF650/750 Series
Cutter
Multi sensor
Manual feeding
Roll paper feeding
6-7
Connecting the tooling PC into a customers network is prohibited as a rule. Exceptionally, if it is

unavoidable to connect the PC into a customers network, make sure that you have the latest virus
protection in place and run the OS Fix program and then obtain written approval from the customer
beforehand.
The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of
the country in which they are used.
Trademark Notice
All product names or company names used in this Guide are the trademarks or registered trademarks of their
respective owners.
Canon Japan Inc.

L Printer Quality Assurance Center
L Printer Device Development Center
L Printer Development Management Center
L Printer System Development Center

Service & Support Planning Group
Canon Inc.
Ver.2.0
2010.7

IPF Troubleshooting Guide Level 2

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IPF Troubleshooting Guide Level 2

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Scope of disclosure: Canon MJ accredited CE

Canon Marketing Japan Inc.

Chapter 2 Trouble Database ................................................................................................2-1

Chapter 3 More Sophisticated Fault Isolation Tasks .........................................................3-1

Chapter 4 Fault Isolation Tool Collection.............................................................................4-1

T06 Collecting PC Detailed Information .......................................................................................................... 4-8

Chapter 5 Miscellaneous Information .................................................................................5-1

Chapter 6 Main Unit Configuration Diagrams ....................................................................6-1

Chapter 1 Using This Guide

1. Using This Guide

If any component name or the like

Go to Chapter 3, More Sophisticated Fault

Go to Chapter 4, Fault Isolation Tool Collection.

iPF700, iPF710, iPF720

iPF600, iPF605, iPF610

Chapter 2 Indexes by Case

1. Error Code Index

Media Type not

Stop: Stop Printing

Papr Size Mismatch

Paper mismatch (cut sheet)

Paper mismatch (cut sheet)

Paper mismatch (cut sheet)

Paper mismatch (type)

[XXX]: appropriate paper size

Paper mismatch (cut sheet)

Load cut sheet.

Paper Pos Wrong

Paper mismatch (cut sheet)

Load cut sheet.

Turn on the media

Printing has started with the media take-up

Media take-up unit

Rewinder use has been set to [Do not use]

End of paper feed.

Close Ink Tank

Ink tank cover open while printing

The roll feed unit

The roll unit has been pulled out during

Forced feed limit

Durable parts replacement due soon

Chapter 2 Indexes by Case

Not much ink is

Ink tank near-empty (continued use allowed)

Last 2 digits of error code:

Head non-ejection warning (Check printout/

Head R non-ejection warning (double-head

HP-GL2 error: out of the scope of paper

Paper mismatch (type)

Chapter 2 Indexes by Case

HP/GL2 error; Insufficient memory capacity

HP/GL2 error; invalid parameter

(Image mode Required item missing

Verify the data

HP/GL2 error; Invalid command

Verify the data

Verify the data

Chapter 2 Indexes by Case

Paper Too Small

Paper position not

When print data with borderless printing

Paper mismatch (size)

Open the platen

Move the blue