Tamara Hinds

3233 Floral Grove Ln Apt 104 – Charlotte, NC 28216 – Phone 704-258-2112

Personal Email – Tamara_Hinds@yahoo.com

BUSINESS AND CUSTOMER SERVICE PROFESSIONAL:

Possessing over ten years of diverse Administrative, Human Resource Management, and Customer Service experience;
Works meticulously in either team or individual environment – Technically proficient with using MS-Office
Professional 2000/XP Suite and other such related organizational software

PROFESSIONAL EXPERIENCE:

I-Verify - US, Charlotte, NC (January 2008- March 2009)

Investigative/Intervention Specialist
• Investigative/Intervention Specialist (ACPO certified) that investigates using audio and video intelligence
• Master of interactive audio and video monitoring insuring safety and security at various retail and commercial
vendors
• Promptly report usual and suspicious activity, monitor the grounds, and respond to onsite occurrences
• Thoroughly resolve a variety of safety or security concerns quickly and resolutely
• Perform detailed virtual tours of vendor’s grounds and buildings along with an in depth customer analysis
• Utilize a Smart system and virtual management system incorporating various multimedia software such as
Rapideye; Digi-op, Insight, Net Vu Observer, Ad-pro, I-700, and Mastermind

Lash Group, Charlotte, NC (October 2007- December 2007) (temporary seasonal position)
Benefits Verification Specialist
• Carefully verified specialty pharmacy benefits and medications for clients
• Developed, managed, and expanded customer relationships through direct contact
• Responsible for all customer follow ups ensuring customer satisfaction and accurate benefits

Triton PCS/Suncom, Charlotte, NC (April 2007-June 2007) (temporary position)

Wireless Sales Specialist
• Swiftly performed detailed administrative processes and point of sales transactions
• Engaged, networked, and developed new customer prospects or referrals
• Resolved both basic and technical customer issues compliantly and promptly

Care First BCBS, Baltimore, MD (October 2006- December 2006)

Customer Service Representative II
• Authenticated all customer benefits/insurance in a professional manner
• Maintained a vast filing system of medial claim forms and billing adjustment forms
• Make certain a smooth transition for new client enrollees ensuring satisfactory customer experience

Manpower, Baltimore, MD (December 2005- October 2006)

Administrative Assistant (Empowerment Temple)
Media Coordinator
• Demonstrated insight by assessing $50K in cost savings opportunities from vendor renegotiations
• Supervised staff of 13 including employees and volunteers ensuring a productive work environment
• Served as quality control associate in Media Ministry and resolved customer complaints within 48 hours
• Accurately maintained customer records and analysis reports on behalf of Executive Assistant
 2

Tamara Hinds
9910 Seasons Grove Ln Apt 108 – Charlotte, NC 28216 – Phone 704-258-2112
Personal Email – Tamara_Hinds@yahoo.com

PROFESSIONAL EXPERIENCE:

Carolinas Health Care, Charlotte, NC (April 2004- November 2005)

Human Resources Associate
• Extremely active liaison between analyst and senior management accomplishing preset goals
• Productively coordinated weekly staff meetings and maintain daily itinerary for HR Director
• Scheduled travel arrangement and processed disbursement request
• Updated policy procedures, placed follow up calls to appropriate departments, and resolved all compensation
requests as per company guidelines
• Conducted State wide compensation research to obtain proper information and it related to company

Triton PCS/Suncom, Charleston, SC (August 2000- February 2004)

Credit Analyst/Activations Representative
• Responsible for fraud prevention associated with credit applications researched and resolved both basic and
complex customer inquires
• Processed credit applications for both personal and business accounts ensuring appropriate decisions
• Maintained direct contact with sales force to ensure productivity against set company goals and standards
• Successful strong and soft collections and follow up call skills
• Appealed appropriate billing adjustments against company compliance polices/procedures
• Implemented Atlas system which insured smooth transition from outdated system

Medical University of South Carolina (February 1997- July 2000)

Law Enforcement/Police Officer (State Constable)
• Carefully patrolled both residential and non-residential areas to ensure safety and security of all citizens
• Compiled detailed reporting for shift sergeant and all relevant personnel
• Packaged and organized helpful safety packages for all citizens including children all times of year
• Acquired accreditation status through initiating research and exhibit of new patrol vehicles and complex manuals

EDUCATION:
South Carolina Criminal Justice Academy Graduate
Columbia, South Carolina - (Basic Law)

New Horizons
Medical Billing and Office Administration CMAA, CBCS, MCAS

Other Educational Training

Pacom, Lanex, Wave Reader, Rapid Eye, RPM 2 Pro, Remote Links, Compass, Immix, Work Station, Video Central,
MAS Master Mind, Insight, Digiop Remote Manager, NetVu Observer, Adpro, and Radionics .

REFERENCES:
Available Upon Request