.

Troubleshoot

Troubleshooting

3 Troubleshooting
The troubleshooting is performed by using the WebLCT with the information given in the
Alarm menu, as shown in Figure 2 for 1+0 configuration and in Figure 3 for 1+1 configuration.

Figure 2

Alarm display (1+0)

Figure 3

Alarm display (1+1)

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13

Troubleshooting

Whole ODU
Alarms

Most probable
cause

Action

System Failure

FlexiPacket MultiRadio failure (the

FlexiPacket MultiRadio is out of
service; the RF
Transmitter is
squelched)

Internal failure in
the FlexiPacket
MultiRadio

Reset the Controller. If the alarm is

still active, replace
the FlexiPacket
MultiRadio

Power Supply
Failure

Failure in the
internal DC/DC
Converter

Failure in the FlexiPacket MultiRadio

DC/DC Converter

Check the voltage

of the station
battery. If OK,
replace the FlexiPacket MultiRadio

Time Server

Time Server
missing

The Time Server

has been configured, but it is not
reachable

Check the Time

Server

Protection Failure
(only in 1+1 configuration)

Link Protection
Group Failure

Different configura- Different configuration in the two Flex- tion in the two FlexiPacket MultiRadios iPacket MultiRadios

IDU Continuity
Check Loss (only
in 1+0 configuration)

The FlexiPacket
MultiRadio does not
receive a valid
CCM. RDI is also
sent back

IDU is not properly

set and it doesn't
send CCM
messages to ODU
or IDU-ODU connectivity is compromised

Check IDU settings

or check IDU-ODU
connectivity

OAM RDI
(only in 1+1)

Communication
problem between
the two FlexiPacket
MultiRadios

Connection
problem with the
FlexiPacket Hub
(the FlexiPacket
MultiRadio receives
messages from the
FlexiPacket Hub,
but the FlexiPacket
Hub does not
receives messages
from the FlexiPacket MultiRadio)

Reset the Controller. If the alarm is

still active, check
the connectivity
between FlexiPacket MultiRadio
and FlexiPacket
Hub

Table 4

14

Alarm description

Troubleshoot

Whole ODU Alarms - Troubleshooting

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Troubleshoot

Synchronization
Alarms

Troubleshooting

Alarm description

Most probable
cause

Action

Synch failure

Synchronization
network problem

One of the synchro- Check the synnization sources is chronization

not available
sources

SSM (only if the

SSM messages
have been
enabled)

The SSM messages are

not received from the
selected synchronization interface. When
multiple interfaces are
configured as synchronization sources, this
alarm is activated, if the
equipment does not
receive the SSM
messages from at least
one of the configured
synchronization interfaces

Not correct configu- Check the synration of the peer

chronization
equipment
network configuration

Table 5

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Synchronization - Troubleshooting

15

Troubleshooting

Interface
Alarms

Most probable cause

Action

GbE Port

GbE Port Operational

Status

Cable problem

Check the Ethernet

cable. To check the
cable also use the
Port Counters
menu of the
WebLCT. Refer to
par. 5.1.1 and 5.1.2
of the Operate and
Maintain document. If the cable is
OK, check in the
Alarm list the active
alarm.

Radio Port

Radio Port Operational

Status

RF path problem or
port set to down

Verify: RF path
clear, antenna
aligned and no
existing fading
problems. If OK,
replace the FlexiPacket MultiRadio

ODU-ODU
ODU-ODU port operaport (only in tional status
configurations with 2
FlexiPacket
MultiRadios)

Interconnection cable
problem

Check the cable. If

the cable is OK,
check in the Alarm
list the active alarm.

Modem

The signal level in the

Modem section is below
a fixed threshold

Propagation problems

Check the radio

hop. If OK, replace
the FlexiPacket
MultiRadio

Tx Power

No control of the Tx
power in the RF frontend

Internal failure in the

Replace the FlexiFlexiPacket MultiRadio Packet MultiRadio

Table 6

16

Alarm description

Troubleshoot

Interface Alarms - Troubleshooting

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Troubleshoot

Software Alarms

Most probable cause

Troubleshooting

Action

Protection Config- Configuration problem.

uration Error (only The two FlexiPacket MultiRain 1+1)
dios have a different configuration

Change the configuration of

one FlexiPacket MultiRadio to
have the same configuration of
the second FlexiPacket MultiRadio

P-CCM Configuration (only in 1+1)

Change the configuration of

one FlexiPacket MultiRadio to
have the same configuration of
the second FlexiPacket MultiRadio

Table 7

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Configuration problem.
The two FlexiPacket MultiRadios have a different configuration

Software Alarms - Troubleshooting

17

FlexiPacket MultiRadio replacement

Troubleshoot

4 FlexiPacket MultiRadio replacement

4.1

Double cable configuration

This paragraph gives the procedure to follow when having to replace the faulty FlexiPacket MultiRadio from the supporting framework fastened to the pole (independent
antenna configuration) or from the antenna (integrated antenna configuration).
Steps
1

Power off the FlexiPacket MultiRadio.

Pull out the Ethernet cable and the Power Supply cable, if any.

Disconnect the ground.

Disconnect the RF waveguide.

Unhook the four hooks on the FlexiPacket MultiRadio.

Lift the FlexiPacket MultiRadio, so as to free it from the hooks on the support, and
remove it.

Install the FlexiPacket MultiRadio spare part.

Hook the four hooks.

Connect the RF waveguide.

10 Connect the ground.

11 Connect the Ethernet cable and the Power supply cable, if any.
12 Power on the FlexiPacket MultiRadio.
13 Connect the PC.
14 Configure the FlexiPacket MultiRadio with the same configuration and same licence
of the faulty FlexiPacket MultiRadio (refer to the Commission document). To restore
the license with CLicS after the replacement of a faulty FlexiPacket MultiRadio refer
to paragraph 8.2 of the Operate and Maintain document).

If a backup file has been saved, this file can be used to restore the configuration
(refer to the Operate and Maintain document).
15 Enter menu Alarms and verify that no alarm is active.

In case of a failed FlexiPacket MultiRadio connected to a FlexiHopper antenna follow

the steps:

18

Remove the assembly FlexiPacket MultiRadio + FlexiHopper Adapter.

Disconnect the FlexiHopper Adapter from the FlexiPacket MultiRadio.
Take a spare FlexiPacket MultiRadio and install on it the previously disinstalled FlexiHopper Adapter.
Install on the FlexiHopper Antenna the assembly.
Sent to the repair center only the FlexiPacket MultiRadio.

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Troubleshoot

4.2

FlexiPacket MultiRadio replacement

Single cable configuration

This paragraph gives the procedure to follow when having to replace a faulty FlexiPacket MultiRadio in a single cable configuration.

Figure 4

4.2.1

Single cable topology

Replacement of the co-located FlexiPacket MultiRadio

Steps
1

Power off the faulty FlexiPacket MultiRadio.

Pull out the Ethernet cable and the Power Supply cable.

Disconnect the ODU-ODU cable.

Disconnect the ground.

Disconnect the RF waveguide.

Unhook the four hooks on the FlexiPacket MultiRadio.

Lift the FlexiPacket MultiRadio, so as to free it from the hooks on the support, and
remove it.

Install the FlexiPacket MultiRadio spare part.

Hook the four hooks.

10 Connect the RF waveguide.

11 Connect the ground.
12 Connect the Ethernet cable, the Power supply cable and the ODU-ODU cable.
13 Power on the FlexiPacket MultiRadio.
14 Connect the PC to the Management port of the IDU.

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19

FlexiPacket MultiRadio replacement

Troubleshoot

15 Disable the Transfer IP Address to colocated ODU functionality as shown in the

figure, before to run the commands on port 23001 and do not re-enable it.

16 Open the following Telnet session.

172.31.219.105 is supposed, in the following procedure, to be the Public IP address

of the Direct Connected ODU.
a) telnet 172.31.219.105 23001 (telnet connection to the Public IP address and
PORT 23001)
b) admin (user ID)
c) sysmanager (PSWD)
d) [RTP]>
e) [RTP]>cmd
f) [WxWorks *]#
g) [WxWorks *]# rtp (will dispay a 0xabcdef register address)
h) [WxWorks *]# rtp attach 0xabcdef
i) [uApplication]#
j) [uApplication]# func call &disableTimerClkACCM &
k) wait T (5 seconds)
l) [uApplication]# func call &enableTimerClkACCM &
m) [uApplication]# func call &LearningDisable &
n) [uApplication]# func call &LearningEnable &
o) [WxWorks *]# rtp detach 0xabcdef
p) [WxWorks *]#C
q) [RTP]> logout
17 Open the Web browser and enter http:\\IP public address of the Co-located
FlexiPacket MultiRadio.

20

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Troubleshoot

FlexiPacket MultiRadio replacement

18 Enter the User name and password in the Java authentication screen.
19 If you have a backup file of the NE, restore it as explained in document Operate and
Maintain, otherwise configure the NE again as explained in document Commission. If necessary, upgrade the software and the licence.

4.2.2

Replacement of the Direct Connected FlexiPacket MultiRadio

Steps
1

Power off the FlexiPacket MultiRadio.

Pull out the Ethernet cable and the Power Supply cable, if any.

Disconnect the ODU-ODU cable.

Disconnect the ground.

Disconnect the RF waveguide.

Unhook the four hooks on the FlexiPacket MultiRadio.

Lift the FlexiPacket MultiRadio, so as to free it from the hooks on the support, and
remove it.

Install the FlexiPacket MultiRadio spare part.

Hook the four hooks.

10 Connect the RF waveguide.

11 Connect the ground.
12 Connect the Ethernet cable, the Power supply cable, if any, and the ODU-ODU
cable.
13 Power on the FlexiPacket MultiRadio.
14 Connect the PC to the Management port of the IDU.
15 Run the FlexiPacket Commissioning Tool application.
Start > Programs > Nokia Siemens Networks > Commissioning Tool > Run CT
to run the application.
16 Select the Login to the connected FlexiPacket Hub and click on Next (Enter the
Advanced mode).
17 Enter the FlexiPacket public IP address with the relevant Subnet Mask and the
Default Gateway IP address, and click on Next.
18 The following screen opens.

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FlexiPacket MultiRadio replacement

Figure 5

Troubleshoot

IDU view (example of an A-2200)

19 Enter menu Port View.

20 Select the row relevant to the Direct Connected FlexiPacket MultiRadio and clik on
Delete.
21 Select the row, previously deleted, and enter all the parameters. Click on Add.
22 If you have a backup file, go to Step 23; otherwise go directly to Step 26.
23 Click on Software icon. Click on Next to enter menu Restore configuration.
Note: if necessary, upgrade the software.
24 This menu allows to configure the FlexiPacket MultiRadio by restoring on the NE a
previously saved backup configuration. To do this, put a check mark on the Do
restore check box and browse to the directory with the backup file (with extension
gz).
Click on Apply.

22

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Troubleshoot

Figure 6

FlexiPacket MultiRadio replacement

Restore configuration

25 Verify the license (menu License) and, if the license is not the planned one, select
the FlexiPacket MultiRadio row and upgrade it by clicking Upgrade License.
26 Click on menu FPR view to get the list of the FlexiPacket MultiRadios, previously
configured. Select the FlexiPacket MultiRadio and click on Modify to configure the
FlexiPacket MultiRadio (1+0 Configuration).
27 Configure the Network parameters.
28 Configure the Time Server parameters.
29 Open the WebLCT and configure all the other parameters of the FlexiPacket MultiRadio as explained in FlexiPacket MultiRadio Rel. 2.4 and IDU (Ax200, FPFM200
and FPH800) commissioning chapter 3. Refer to the system types with single cable.

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23