Nizamuddin P

Mobile: 9980031406
Email: nizam.madina@gmail.com
Career Objective:
To be an innovative and successful support engineer by using my analytical
and communication skills and put forth my hard work and sincerity for the
prosperity of the company.
Experience:
Total experience of 3 year 7 months in network & windows admin support,
knowledge of ASP.Net, C#, SQL server, AJAX, HTML, Java script & application
support for internal tools.
Professional Skills
Troubleshooting Laptops, Desktops, Tablet, All-in-One
Troubleshooting LAN, WAN, MS Outlook, Microsoft Server 2008 AD, DNS,
DHCP issues
Good Knowledge of Configuring CISCO 1800 series Router, Switches, VPN,
VLAN, IPv6
Working knowledge of major networking components & hardware
components
Extensive knowledge about Microsoft based operating systems
Knowledge of ITIL framework
Deploying and Maintenance of application using Microsoft IIS
Experienced in MS SQL Server 2008, developing SQL DDL/DML
Statements and Views
Experience on ASP.Net, C#, AJAX controls, deploying Web Application on
Server
Database setup at Server, knowledge of Google`s SEO webmaster tool
Working as Technical Service Associate for Minacs from July 2013 till date
[1Yr 10Month]
Key Responsibilities:
Talking staff or clients through a series of actions, either face to face or
over the telephone to help set up systems or resolve issues
Installing and configuring computer hardware operating systems and
applications
Monitoring and maintaining computer systems and networks
Day to day interaction with Parts, logistics, service, sub-service vendors
for successful closure of service orders
Daily reporting to Key Management group
Adhering to follow Vendor Escalation matrix for follow up and escalated
cases
Expert CRM management skills and intermediate knowledge of resolving
CRM IT & Non-IT

Expert in query and managing Vendor tools

Interacting with backend IT team to resolve and bug fix CRM IT issues
Handling escalation cases and providing resolution in specified time
Providing feedback and training session to relevant Team Members, CM
and CC Agents
Active team member and a key player in Team bonding
Following up with Vendor for service related issues
Achieving Quality & Team KRI and a key Team player
Providing remote support for software, windows OS, outlook issues
Worked in Hi Streak Technologies Pvt Ltd as IT Engineer July 2011 May
2013 [1Yr 10Month]
Key Responsibilities:
Troubleshooting system and network problems and diagnosing and
solving hardware or software faults;
Following diagrams and written instructions to repair a fault or set up a
system
Responding within agreed time limits to call-outs
Working continuously on a task until completion (or referral to third
parties, if appropriate)
Prioritising and managing many open cases at one time
Rapidly establishing a good working relationship with customers and other
professionals, e.g., software developers
Testing and evaluating new technology
Managing Windows 2008 Server AD (User/Group creation and assigning
policies)
Working on server 2008, Active directory (AD) and Exchange Server 2008
Creating Organization Units, Groups and Users
Implementing Group policies as per the requirement
Domain ID creation, Property modification, ID deletion, Password Reset,
Unlocked ID in Active Directory
Enabling /Disable as per user request with appropriate approval
Working in incident, Problem ticket resolving various issues in Windows
ADS 2003/2008, Exchange 2007, with in SLA
Configuring and troubleshooting E-mail accounts under Outlook Express,
Microsoft Outlook 2003/07
Assisting Helpdesk and other internal departments on resolving
PC/Network Related Problems
Mailbox permission delegation, DL creation and modification depend upon
users requirement
Recover the user mail from the user system and server through Backup
with the help of datacentre team
Responsible for supporting network and local printers including
troubleshooting, and coordinating maintenance with vendors
Identifies and initiates resolutions to users problems and concerns
associated with desktops

Troubleshooting of Windows Win XP professional, Windows 7, Windows 8,

Windows 8.1
Provides Technical support by phone or by email, remotely for local and
remote users
Providing solution to the day-to-day problems of the users
Maintaining SLA records and Escalation Matrix
Working on OWA access issues as per user request
Co-ordination with all application owner and vendor

Strength:

Flexible and a fast-learner

Hardworking, dedicated and adaptive

Self-motivated, with good interpersonal and communication skills

Ability to take responsibility and work as a team member

Completed CCNA @Mohan`s Networking Institute:
LAN, WAN concepts, routing and switching, configuring inter-LAN
communication
Conceptual knowledge on OSI model, TCP/IP protocols and sub-netting
Familiar with network cabling
Configuring Routing, Switches, and Access control list on routers
Routing Protocols: EIGRP, OSPF and BGP
Good knowledge on Cisco Routers and Switches
Good knowledge of Static Routing and Dynamic Routing
Achievements:

Consecutive stood first in district level Football competition held at

Gadag in the year 2000-02

Secured first place in Science Art competition held in Gadag in the year
2002-03

NCC: Awarded as Best Republic Day candidate in the year 2002-03

Participated in Ball Badminton competition held at Bellary in the year

2004-05 and secured 1st
Educational Qualification:
Bachelor of Engineering [B.E] in Computer Science with 63% from VTU
University
Diploma in Computer Science and Engineering with 68%
SSLC from Wardlaw High School, Bellary, with 68%
Personal Details:
Fathers Name
Date of birth
Gender
Linguistic abilities

: Ismail
: 21-05-88
: Male
: English, Hindi, Urdu and Kannada.

Permanent Address
Ward no: 6,

: Kandra Siddhappa Street, Door no: 7,

Near old Raydurg Bus stand, Bellary-

583101
Passport number
References:
Arun Kumar B
(Managing Director)
Dubai Islamic Bank)
+91-9980512406

: K1700489, expiry date: 02-11-2021.

Shekhar Suryavanshi Usman Ali

(Team Lead)
(Financial Adviser
+91-8867836480

+971-50-316-4327

Declaration:
I, Nizamuddin P, hereby declare that all the statements made above are true
and correct to the best of my knowledge and belief.

Place: Dubai
(Nizamuddin P)