Apply The Cultural Web Model - Feedback

This task asked you to examine an organisation (or other) you are familiar
with in the context of Johnson and Scholes Cultural Web model. Some
examples using the UKs National Health Service are given below. Read
through it and compare it to your own web it may help prompt your thoughts
and enable you to develop your own analysis further!
Johnson and Scholes model is given below:

Symbols

Stories

Power
Structure
The
Paradigm

Rituals
and
routines

Company
structure
Methods
of Control

Adapted from Johnson and Scholes (2006)

Stories

New Cures
Villains (politicians and self-interest)
Heroes and heroism amongst staff
Change agents are fools
Medics vs managers
The golden age of the NHS

Routines and Rituals

Ward rounds
Clinical rituals
Consultation ceremonies
Patient institutionalisation (waiting rooms, putting to bed, waking up,
medication)
Hand cleaning
Blaming next tier

Organisational Structure

Hierarchical
Mechanistic
Pecking order of services political priorities
Tribal

Control Systems

Financial Reporting
Waiting lists
Targets
Professional responsibility

Power Structures

Fragmentation between professional bodies, doctors, senior clinicians,

managers and administrators
Old boys network
Politicians

Symbols

Terminology and acronyms

White coats/uniforms
Retinues
Doctors dining room
Big institutions

The Paradigm

NHS is a good thing

Public service & National Institution
Free at point of delivery
Clinicians values
Providers know best

(Adapted from notes from the School of Management, Salford University)