Internship Report

INTERNSHIP REPORT ON

Internship Report submitted to the Faculty of Management & Administrative Science in

Partial Fulfillment of the Requirements for the degree of Masters of Business
Administration.
Program and session

MBA, 2011-2015

Course Code

MGT-403

Submission Date

27-06-2014

Signature of Program Coordinator

Internship Report
Table of content

Page No

Executive Summary
Introduction

Objective

Purpose

Scope 2
Overview of organization

Vision 3
Mission

Values 3
Core values

History

Nature of the organization

Achievements 4
Branches and ATM

Current accounts

5-7

Foreign currency account

Saving account

Term deposits 8

Internship Report

Part II

Insurance

9-10

Remittances

11-12

Loans 12-14
Direct banking15-18
Wholesale

18-21

Cards 21-22
Internship experience 22-24
Summary of learning 25
References

26

Internship Report
Executive summary
It is the requirement of the MBA program that all the students of MBA have to spend 6-8 weeks
in any organization to get practical knowledge about organization and to get familiarized with the
ways to live in the organizational environment which is significantly different from the
educational environment. That 6-8 weeks period called Internship Period, if spent sincerely
enables the students to be more confident, more knowledgeable, and more responsible.
I did my internship in Silk Bank, G.T ROAD Branch to interpret my skills and educational
knowledge that I learned during my class room activity and to know how well I can work in
banking institutions and among various types of people who have different attitude. The objective
of this Internship was to explore the issues related to Finance and to find out the relation of
theoretical concepts with practical experience work in an organization during the internship and
study the system of Silk Bank. Class room studied knowledge which practically I practiced and
learn. I learned about documentation requirements and record keeping for different activities and
processes performed by the bank. Silk Bank introduces a number of innovative banking products
and services. Computerization of branches and online banking has enhanced the efficiency of the
bank. In this report I have explain all the things which I have learned during internship. I gave
mention all the working of Silk bank and also about its product and services.
INTRODUCTION:
Internship is essential and necessary requirement for the completion of MBA degree. For this
purpose each student of this particular course has to get training in the relevant organizations.
Organizations are selected by them for a period of 6-8 weeks. Internship is basically a practical
training for students where they gain knowledge about the organizations in which they are doing
their internships just and work with the permanent staff.
I am really very thankful to Manager; Mr. GULZAR that provides me a learning environment in
the branch. This report is about Silk bank products, fields of activities and its management style.
I actually love to join the banking sector after my MBA thats why I choose bank for my
internship to gain the knowledge of bank. This type of training also enhances the inner
capabilities of ones elves.
Objective:
Main objectives behind a six weeks internship program were:

To relate theory with put into practice.

To relate managerial skills in real place of work.
To integrate and use my class room knowledge and skills.
To expand my interpersonal skills as a student.

Internship Report

To acquire managerial competence.

To diversify career portfolio.
To get experience in professional working style of well reputed organization.
To gain the knowledge about the professional environment of the bank.
To understand how to deal and manage with the situation of stress.
Purpose of the Studies:
The main purpose of internship was

To get relevant information to build internship report on National Bank of

To observe, analyze and interpret the relevant data competently in a useful manner.
To get practical work experience in an organization.
To develop interpersonal communication.
To enhance my practical experience and exposure
To learn about myself how much learning abilities I have
I want to enhance my knowledge about the discipline of banking administration.
Scope:
Scope of my study is that I can now understand the way to perform activities in Bank. My six
week internship program provides me a good chance to work and understand the working of
banking sector. Main focus of my study research was on general banking procedures of the branch
of Silk Bank G.T. Road Gujrat. Scope of internship is to tell the newcomers the way to perform
the job in a better way.
Overview of the organization
Silk bank is the Public sector financial institution. The Silk bank was established on1949, to serve
as an agent to the SBP. Silk bank head office is in Karachi. It has1249 regional branches and 18
overseas branches. Silk bank is a 52% share owned by the Government of Pakistan (GOP). Silk
bank's total assets stood at PKR820 billion onmid of 2009. This included total earning assets of
about PKR268 billion with gross loan portfolio of PKR140 billion. The bank also has an
investment portfolio of PKR171 billion, which comprises treasury securities, corporate bonds,
shares and other securities.
Vision
Benchmark of Excellence in premier banking.

Internship Report
Mission
To be the leader in premier banking, trusted by customers for accessibility, service & innovation;
be an employer of choice creating value for all stakeholder.

Values
Silkbank prides itself in being a conscientious and responsible corporate citizen with a
commitment to the development of Pakistan. At Silkbank employees are encouraged to give back
to society and have made concerted efforts towards the development of healthcare, education and
constructive, character building sports activities in the underdeveloped segments of our country.

Core values

Customer Focus
Integrity
Teamwork
Creativity
Meritocracy
Humility

History
On 15, September 2001 under the supervision of State Bank of Pakistan (SBP), the institution
then known as prudential bank was acquired by management associates of Saudi Pak industrial
and agriculture investment company (Pvt) Ltd (SAPICO). Silk Bank (formerly Saudi Pak
Commercial Bank) came into existence when a consortium of investors, comprising Bank Muscat
SAOG, Nomura European Investments Limited and International Finance Corporation signed a
share purchase agreement with the Saudi Pak investment group. On March 31, 2008 the
consortium acquired 86.55% of the bank for around USD 26million or $0.47 per share (Rs 29.3
equivalent per share). Under the new leadership, the bank will continue to focus on SME and
consumer financing resulting in efforts of increased profitability. In December 2009, after
completing all regulatory
requirements, the bank announced a Rights
Issue of 311% at a
discount of Rs 7.5 per share to generate additional capital of Rs 7.0billion to meet the MCR of
the State Bank of Pakistan (SBP).
Saudi Pak Bank name changed Silk Bank

Internship Report
The State Bank of Pakistan notified Friday the change of name of Saudi Pak Commercial Bank
Limited to Silk Bank Limited with effect from June 1, 2009. This change has been
notified by the central bank in exercise of the powers conferred on it (SBP) by clause of subsection (2) of Section 37 of the SBP Act, 1956.
Nature of the Organization
The main objective of the bank is to accept deposits and provide loans to its customers and also to
be more efficient in providing services. The bank maintained its commitment to most efficient and
personalized services to its customers. Silk bank of Pakistan introduced many remunerative
schemes for its depositors and introduced computer services for the first time in the banking
history of Pakistan. Silk bank gives advances to small, medium and big industries, commercial
establishment, agriculture, construction companies and other needy persons. Silk bank collects
electricity gas and telephone bills from public and over hundred branches of Silk bank Ltd. deal in
foreign exchange .

Achievements
2009
Silkbank-Press Release
Silkbank-Press Release Goals
2011
Silkbank emerges on top in customer satisfaction and quality survey
Silkbank announces Rs.337 million profit for HY11
Silkbank signs agreement to provide EMV Visa Credit Card
Silkbank Re-launch Visa Debit Card
2012
Silkbank announces Rs. 263 million profit as on June 30, 2012
Branches and ATM
Have 85 branches in 32 cities across Pakistan and 4500 ATMs.

Product Lines of Silk Bank

Deposits:
1-Current Accounts
() All-In One Account:

Internship Report
Silkbank All-in-One Account provides with the ultimate security and protection, amazing banking
facilities and much more convenience all absolutely free.

As a Silkbank All-in-One Account Holder, customer will be provided with a host of free
protection & transactional benefits. The various protection benefits offered include the following:

ATM & Over-the-Counter Cash Snatching

Mobile Snatching
Snatching of Vital Documents
Burglary of Home Contents
Auto-Insurance rate as low as 2.5%
Not only that, customers are also entitled to a host of free banking facilities including cheque
books, pay orders, intercity transactions and Silkbank VISA Debit Card which provides exclusive
discounts at over 100 partner outlets nationwide.
() Basic Banking Account
Opening an account was never so easy! Anyone can now open account with only Rs.1,000 and
there are no minimum balance requirements.
Basic Banking Account allows to conduct two debit transactions and two credit transactions, free
of charge, per month. Bank will charge Rs.100 per transaction over and above the allowed free
transactions.
() Business Value Account
Silkbank Business Value Account is a unique business current account that offers protection &
transactional benefits specifically designed for catering to daily business requirements.
Now introducing for the first time in Pakistan, Silkbank Business Value Account which provides
with free comprehensive business inventory coverage up to Rs.1 Crore, arranged through Saudi
Pak Insurance Company Limited. Not only that, customer will also receive free protection against
cash snatching for cash withdrawals from ATMs or Silkbank branches. As a customer you are also
entitled to a host of free banking facilities including cheque books, pay orders, intercity
transactions and your very own Silkbank VISA Debit Card which provides exclusive discounts at

Internship Report
over 100 partner outlets nationwide, in addition to free statements, SMS Alerts and SilkbankDirect Internet Banking.
(v) Online Express
Real time online access to current account across the Banks fast growing network of 85 online
branches in 32 cities of Pakistan.
With Silkbank Online Express customer can now enjoy complete online banking solutions, all
under one roof. It also offers various tier-based transactional benefits including:
1. Online (Intercity) Transactions
2. Pay Orders & Demand Drafts
3. Cheque Collection & Return
4. Call Deposits (CDR)
5. Cheque Books
6.Safe Deposit Lockers
And thats not all: your Online Express account opens the doors of the world for you with the
power of the Silkbank VISA Debit Card which provides exclusive discounts at over 100 partner
outlets nationwide.

(v) Salary Premium Account

Silkbanks Salary Premium Account is an exceptional current account that offers additional perks
with your salary!
As a Silkbank Salary Premium Account Holder, customer can avail a host of financial
convenience, protection and lifestyle benefits.
1. Hassle Free Salary Processing
2. Cash Snatching Coverage
3. Discounted Auto Insurance at 2.5%!
Customer will also be entitled to a host of banking facilities including cheque books, pay orders,
intercity transactions and VISA Debit Card.

2-Foreign Currency Accounts

Investing in Foreign Currency Account means to earn remarkable profits twice a year.

Profit calculated on the minimum balance during the month

Internship Report

Profit credited after every 6 months

Can be operated by individuals or companies
3- Saving Accounts
() Munafa Rozana Account
Introducing Silkbank's Munafa Rozana Account - the only savings account in Pakistan that pays
profit in cash, DAILY! With Silkbank Munafa Rozana, profit on funds is calculated and paid out
into account, DAILY.
() PLS Savings
Through your Silkbank Savings PLS account, customer can now avail the benefits of a Savings
Account with the convenience of a Current Account.

Profit paid out twice a year

Monthly profit of 6% on all tiers
VISA Debit Card
Profit calculated on minimum balance every month
Can be operated by individuals or companies.
() Super Saver
Opening Silkbank Super Saver account today means to enjoy high profit every month.

Highest returns
VISA Debit Card
Higher the deposit, higher the returns
Profit calculated on Daily Product Basis
Can be operated by individuals or companies
Profit is payable monthly
4- Term Deposits
() Salana Munafa
With the Salana Munafa Term Deposit Account, depositor can earn the highest profit with payout
on maturity. Additional benefits include:

Overdraft facility of up to 90%

10

Internship Report

Free Online banking, E-Statement and Internet Banking facilities on profitnominated account
Pay Order/Demand Drafts on profit-nominated account
VISA Debit Card with profit-nominated account
SMS Alerts
() Silkbank Mahana Munafa
With the Silkbank Mahana Munafa Term Deposit Account, depositor can earn the highest profit
with monthly payout. Additional benefits include:

Overdraft facility of up to 90%

Free Online banking, E-Statement and Internet Banking facilities
Pay Order/Demand Draft facility with profit nominated account
VISA Debit Card with profit nominated account
SMS Alerts
() Special Notice Deposit Account
For valued account holders, the Silkbank Special Notice Deposit Account is also available for 7
and 30 days.
(v) Other Term Deposit
With the Other Term Deposit Account, account holder can choose from a wide range of tenures of
1 month, 3 months & 6 months, based on requirements. With an investment of Rs.100,000 &
above, he now have the opportunity to earn higher returns on deposits. Additional benefits
include:

Overdraft facility of up to 90%

Free Online banking, E-Statement and Internet Banking facilities on profitnominated account
Pay Order/Demand Drafts on profit-nominated account
VISA Debit Card with profit-nominated account
SMS Alerts
5- Insurance

11

Internship Report
() Mehfooz Har Pal
Mehfooz Har Pal guarantees financial well-being by paying out cash on death, disablement or
prolonged absence from work as a result of an accident or hospitalization due to an accident. The
plan provides 24 hour worldwide coverage. The plan is underwritten by EFU Life.
() Roshan Mustaqbil
Roshan Mustaqbil is a flexible, tailor-made, complete financial planning package exclusively
designed to cater the future education needs of a child. The plan is underwritten by EFU Life
Assurance Ltd.
The plan offers a method of disciplined savings that helps accumulate a lump sum amount that
can be utilized to pay for the higher education needs of the nominated child. In addition, it
guarantees a financially secure tomorrow even in case of any mishap.
() Silk Health Plan
Silk Health Plan is a comprehensive healthcare package that provides financial protection in case
of an illness or accident that leads to hospitalization. The plan is underwritten by Allianz EFU.
With rising health care costs, sickness may not only lead to mental distress for the whole family
but could also adversely affect finances for a long time to come. The implications become even
more severe if the illness results in prolonged hospitalization.
(v) Sunehra Kal
Sunehra Kal is a comprehensive financial planning package exclusively designed to cater all your
financial needs. It gives the dual benefit of protection along with potentially

higher returns over the long-term on savings and investments. The plan is underwritten by EFU
Life Assurance Ltd.
With Sunehra Kal customer can now turn all dreams into reality by responding timely to the
changing circumstances and achieving goals like buying a new car, a beautiful home and
contentment of family, financial security, funds for childs marriage and of course a comfortable
retirement.

12

Internship Report
(v) Silk Health Line
Silk Health Line is a comprehensive family package that is designed to provide a cash-less
coverage in case of an in-patient hospitalization. The product is aimed at providing quality
healthcare in case of an hospitalization due to any illness, sickness or accident. The product is
underwritten by Asia Care Health & Life Insurance Co. Ltd.
In fact, there are certain illnesses and accidental injuries that are not only long lasting, painful and
life threatening but have an expensive treatment, causing a mental and financial distress to the
entire family. Silk Health Line is an easy-to-use, economical yet a precious plan that ensures
comprehensive healthcare to the entire family.
(v) Silk Education Takaful
Silk Education Takaful, a Shariah compliant education plan, exclusively designed to tackle childs
future financial needs. It provides an excellent combination of Takaful with Shariah compliant
Investment Return to secure childs future. The plan is underwritten by Dawood Family Takaful
Limited.
It is a comprehensive education plan that especially caters to childs future financial needs for
education and secure future. With proper financial planning and wise investment in Silk
Education Takaful you can give your child a future as per your dream.
(v) Silk Secure Takaful
Silk Secure Takaful is a Shariah compliant investment and financial protection vehicle exclusively
designed to provide a financially secure tomorrow. A tomorrow which provides you an
opportunity to achieve goals of buying a beautiful house or a new car, providing children with
higher savings, daughters wedding or an independent retirement. The plan is underwritten by
Dawood Family Takaful Limited.
Current financial position may be enough to secure a financial future for loved ones but with life
being uncertain, this may drastically change and hamper dreams to turn it into reality.
(v) Silk Retirement Plan
Silk Retirement Plan is an effective means of achieving financial independence at retirement. The
contribution to the retirement plan are invested in accumulation of units to build-up substantial
capital at retirement. This capital is applied to provide a pension payment stream from the age of
60 years. The product is underwritten by EFU Life Assurance Ltd.

13

Internship Report

In addition to the retirement benefits, the plan also provides an opportunity to choose from a
range of protection benefits enabling the plan to be tailored to ones needs. The Silk Retirement
Plan can help to stride in to the golden years of retirement with dignity and pride.

6- Remittances
() Silk Fauree Transfer (PRI)
Remitting funds to loved ones in an instant was never this easy. Silk Fauree Transfer is a
remittance service, which enables to receive your instantly and that too absolutely free from
anywhere outside Pakistan. Send money through any of our Authorized Correspondent Banks,
Money Transfer Companies or Exchange Companies from around the world.
1. Fauree Cash
Receive cash up to Rs. 500,000 for instant collection from any of 85 Silkbank branches spread
across 32 cities in Pakistan.
2. Fauree Credit
Funds can also be directly credited to existing Silkbank account. Account holder can access funds
using their cheque book or Silkbank Visa Debit Card at over 1.6 million ATMs worldwide and
over 4,500 ATMs nationwide.
3. Fauree Transfer
Even if a person is not a Silkbank Account Holder, then funds can be credited to account
maintained with any other bank in Pakistan through IBFT or RTGS module on the same day.

OUR ALLIANCES:
1. Al-Ghurair Exchange UAE
2. Hafiz Bros UK
3. Western Union - Worldwide
4. Coinstar Money Transfer Worldwide
5. DEX Internatinal UK

14

Internship Report

6. Noorani Money Transfer - USA

7. Intercity Money Changers UK
8. DPlacid Express UK
9. Platinum Exchange Canada
() Western Union
Send remittances to loved ones in Pakistan from any corner of the world through Western Union.
The payment can be collected instantly from any of the Silkbank branches.
The beneficiary is required to submit the following information at Silkbank counters:
1.Country of origin of funds
2.Amount to be received
3.Senders full name
4.Receivers full name
5.Transaction Reference No.
No account with Silkbank is necessary to collect Western Union remittance.

Loans

1-Consumer
() Personal loans
Silkbank offers the best Personal Loan for all your needs. Now customer can apply for a fresh
loan of up to Rs. 2 million. Not only this, but he can also transfer his outstanding loans from other
banks and avail a range of benefits while enjoying the same monthly installment or even less.
With Silkbank Personal Loan, customer can live up his dreams and enjoy life to the fullest. It is
fast, convenient, flexible and affordable.
() Ready Line
When your cash runs dry. you can count on us!
Our financial needs change at different stages of our lives. Whether it is realizing dreams, starting
a new career, beginning a new chapter with loved one, or planning childs education, Silkbanks
Ready Line is here to start that journey. Ready Line is an evergreen Running Finance facility
specifically designed to meet emergency financial needs. It not only provides peace of mind but
also helps customers meet their emergency cash needs and that too with the utmost convenience
and freedom.

15

Internship Report
What You Can Do With Ready Line
You can use Ready Line the way you want with complete peace of mind

a. Meet your day-to-day and emergency needs e.g. education of children, health care, housing
repairs, weddings, and family maintenance (including lifestyle and personal expenses)
b. Repay expensive debts like Credit Cards payments or any other type of personal loans
c. Make payments to anyone through demand drafts, pay orders, cheques and cash

Features & Benefits:

Credit facility of upto Rs. 2 million
Balance transfer facility
Mark-up payable for only the amount utilized
No penalty or additional charges on early repayment
No collateral requirements
Free VISA Debit card

2-SME
() M'Power
Managing finances is the most crucial component of any business and timely access to funds at
competitive rates is the prime business consideration.
Silkbank's MPower is a running finance facility which is structured according to y preferences
and provides the best solution to meet financing needs. It helps to leverage every business
opportunity that comes your way and gives the greater freedom to focus on every important
aspect of businesss growth. Features & Benefits:

Credit facility of up to Rs. 15 Million

Mark-up rate linked to KIBOR
Mark-up payable for only the amount utilized
Free Inter Branch Transactions
() SME Cash Ease
SME Cash Ease (Local Bill Discounting Program) is a liquidity solution for SME level businesses
to maintain a profitable working relationship with their client companies. Cash Ease offers a bill
discounting facility for the suppliers / vendors of large local concerns. Many times, SME
16

Internship Report
businesses are hard pressed for operating capital as their supplies are subjected to agreed credit
periods with their client companies, for the realization of payment. This pressure is absorbed by
the supplier/vendor as part of the cost of goods delivered.
Cash Ease provides an easy solution to the suppliers/vendors by discounting their payables
through verified invoices. This way the suppliers/vendors recover their costs instantly and get in a
position to produce and supply more.

Salient Elements:

SMEs can only access Cash Ease if their client company is on board with the
Program. This ensures that all the invoices to be received by the Bank will be verified by the
client company whose payable is being financed.
SMEs can access Cash Ease on a fast track as there is no property collateral
involved. SMEs get credit line based on their business relationship with the clients company.
Credit is extended strictly against the invoices generated through supplies. This
ensures that the SME uses the funds for business purposes only and that the payments are ensured
from the client company rather than the SME.
The facility is renewed annually.
The facility is offered at very competitive rates.
() SME Relationship
SME Banking:
Silkbanks SME Banking Group offers banking facilities for individuals and companies which are
categorized by the State Bank as SMEs
SME business units are located in Karachi, Lahore, Multan, Faisalabad, Sialkot, Gujranwala,
Islamabad, Rawalpindi and Peshawar. Each unit is dedicated to service business clusters located
within these cities and as well as to the regions nearby.
Relationship Management:
At Silkbank, there is a service-oriented environment where client can discuss his business needs
with a team of proactive, helpful and experienced Relationship Managers who are committed to
providing a financing solution according to business needs.
Being one of the pioneers in SME financing business, team understands that time is of the greatest
value and thus all facilities are processed efficiently to meet clients requirements.
Services:
Silk Bank provide the following facilities:

17

Internship Report

Working Capital Finance: To finance inventories and receivables

To finance capital expansion, procurement of machinery, expansion of production
facilities

Export Facilities: To finance pre and / or post export requirements

Import Facilities: To finance pre and / or post import requirements
Export / Import Handling: Sight / Usance LCs, Contracts, Bills Collection &
Negotiation

Letter of Guarantees: Bid Bonds, Advance Mobilization and Performance Bonds

Direct Banking
1- Direct Internet Banking
With Silkbank Internet Banking service customer can access and manage accounts anywhere,
anytime.
Now bank is just a click away.
With Silkbank-Direct customer can enjoy these amazingly convenient internet banking facilities:

Balance Inquiry
Mini Statements
Transaction Details
Low Balance Alerts
Account Statement Requests
Fund Transfers
Pay Order/Demand Draft Requests
Cheque Book Requests
2- E-Statements
Simplify life with Silkbank E-statement. Customer can request e-statement on a daily, weekly,
monthly, quarterly, half-yearly or annual frequency.
Register yourself by filling out the application form and drop it at your Silkbank branch. An email
will be generated confirming your Silkbank E-statement facility.

18

Internship Report
3- Inter-Bank Funds Transfer
Silkbank introduces Inter-Bank Funds Transfer Facility, a fast, secure and convenient service
which allows to transfer funds between 18* 1LINK member banks using Silkbank account.
IBFT facility can be used 24/7, through Silkbank ATMs or Silkbank-Direct Internet Banking.
Account holder can transfer funds to and from any member bank within a matter of seconds, at
his own ease. You can pay business partners, your childs school fees or your loan installments,
without standing in line at a branch.
Our IBFT facility offers you the following benefits:

Real-time payments through member bank ATMs to & from your account(s)
Fast, safe and transparent transfer of funds
Coverage across a wide network of 1-LINK Member banks ATM
24-Hour service through ATMs and Internet Banking
Secure & reliable mode of funds transfer
Convenience of making payments from home or anywhere you are,
through Silkbank-Direct Internet Banking
Transfer Limit
customer can transfer up to Rs.250,000 per day from his Silkbank account to any account in
member banks.

Member Banks
Allied Bank
Askari Bank
Bank Alfalah
Bank Al Habib
Bank Islami Pakistan
Bank of Punjab
Citibank N.A.
Burj Bank Limited
Dubai Islamic Bank
Faysal Bank
Habib Bank

19

Internship Report

JS Bank
KASB Bank
NIB Bank
Standard Chartered Bank
Soneri Bank
Summit Bank
Tameer Bank
UBL
4- Silkbank Phone Banking
Why walk to bank when you can talk to the Bank!
With Silkbank Phone Banking, account is on your finger tips. Silkbank Phone Banking officers
ensure that financial needs are taken care of with ultimate accessibility, convenience and security,
24/7 throughout the year.
Facilities through phone banking:

Issuance of Pay Order and Cheque Book

Credit Cards and Accounts Balance Inquiry/Transaction Details
Issuance of Credit Card and Bank Account Statement / E-statement
Enrollment of E-statement and SMS alerts
Activation, Blocking & Re-issuance of Silkbank Visa Debit Card and Credit Card
ATM Claims against unsuccessful cash withdrawals
ATM PIN Re-issuance for Credit Cards & Visa Debit Cards
Internet Banking Enrollment/Modification/Password Reset
Account Linking/De-Linking for Visa debit Card
Registration of Insurance Claims for products offering Insurance Benefits

Facilities through Interactive voice response (IVR):

20

Internship Report
In addition to product information , the following services for Bank Account and Credit Card
through Self-Service IVR :

Balance enquiry
Transaction Details
Statement Request via Fax/Mail Post/Email
ATM PIN Change
Silkbank Direct Banking Password Reset
Fund Transfers (for Bank Accounts) , Credit Card Bill Payment , Utility Bills
Payment and Mobile Top-Ups
5- SMS Alerts
Silkbank SMS Alerts Offer customers the ability to stay informed around the clock, anywhere,
any time.
Once enrolled for SMS Alerts, you will receive alerts on the transaction amount you select.
6- Utility Bills Payment Service
Silkbank now offers its customers unmatched convenience and comfort with the launch of its
Utility Bills Payment Service (UBPS). Customers can now use their Silkbank VISA Debit Card
(VDC) at any Silkbank ATM to pay their utility bills or top up their mobile phones, around the
clock, free of charge!
Customers Can:
Pay utility billsSettle post-paid mobile billsRecharge pre-paid mobile phone
Benefits:
Real-time utility bill paymentsRound the clock accessibility through a network of 70 ATMs across
PakistanFast, transparent and reliable transfer of funds
UtilitiesYou can make payments using your VDC at any Silkbank ATM to the following
companies:
Companies
Mobile Operators
KESC
Ufone
SSGC
Warid
SNGPL Telenor
LEPCO
GEPCO

21

Internship Report
7- VISA Debit Card
Silkbank welcomes to a world of convenience and security. With the Silkbank Debit Card,
customer get 24-hour access to cash anytime and anywhere around the world. VISA Debit Card
offers international acceptance and enables to draw cash from account anywhere, any time.
With the Silkbank Visa Debit Card, you are a privileged customer at over 54,000 retailers in
Pakistan and millions of outlets globally. In case of a stolen or lost card, you are protected against
fraudulent transactions made on your card after you report the loss.

Wholesale
1- Corporate Banking
Corporate Banking team is trained to focus on the customer. It is driven by customer needs,
goals and success. Whether its arranging capital for day to day operations or offering pertinent
financial advice for a major business acquisition, it has the expertise and experience for it all.
Corporate banking is structured to serve as a one-stop shop for clients ranging from local
corporates to multinational companies. They understand customers business and its exact needs,
which is why they offer customized solutions to unlock its full potential. And of course, corporate
banking doesnt come without a personal touch! experienced team of Relationship Managers
gives corporate customers their complete attention and ensures they receive premium service
along with a quick turnaround.

SERVICES
They provide the following services to meet funding requirements:
Working Capital Finance
Pre and Post Shipment Export Financing (PKR and USD based)
Import Financing (PKR and USD based)
Receivable Discounting
Trade Services including Letter of Credit, Letter of Guarantee and Standby Letter
of Credit, etc
2- Investment Banking
Silkbank has an experienced and professional Investment Banking team that has been a prominent
player in the market, providing a complete array of Debt and Equity advisory

22

Internship Report
and arrangement services while maintaining a vast distribution network of potential investors. The
team is actively involved in raising short and long term debt for Corporate from capital markets
and also holds the distinction of being market leaders in the arrangement of short term unsecured
funds (i.e., Commercial Papers). In addition to Debt and Equity advisory, the team also provides
other advisory services such as restructurings, mergers & acquisitions and buy / sell-side advisory.
A list of the services provided are given below:
Capital Market Advisory

Long Term Debt Listed and Privately Placed TFCs

Short Term Debt Commercial Papers
Arrangement Services
Placement of debt / equity issues to banks & non-bank participants.
Other Advisory Services
Debt Syndications
Private Equity
Transactions
Mergers & Acquisitions
Restructurings
Buy / Sell-side Advisory
3- Treasury Services
Silkbank Treasury:
In an exceedingly dynamic an exceedingly dynamic and volatile economic environment Silkbank
treasury has evolved as an active player in the Financial Markets. Here at Silkbank, they nurture a
culture of enhancing the return on investments with complete focus on customer needs for their
financial solutions. The Treasury seeks to do this by becoming the Risk solutions provider,
offering quality treasury products and being the leader in product innovation.
Fixed Income Sales:
The Silkbank Fixed Income Trading unit maintains an active trading desk in the secondary
Corporate Debt markets thus is able to provide competitive bids / offer quotes in all liquid
Corporate Debt instruments. The team is highly skilled at providing efficient services, strategy
recommendations which are consistently changing with the market conditions to its individuals
and corporate clients. Fixed Income Sales Desk also provides timely views on interest rates and
economic conditions enabling the clients to make prudent investment decisions. They also
provide an IPS Account Facility to both corporate and individual clients. The Desk establishes a
dedicated corporate relationship

23

Internship Report
with each client and caters to the individual needs of Corporate, Insurance companies, Pension,
Provident Funds, etc.
Forex Market:
Silkbank Limited is an active player in the interbank market, providing competitive prices to
satisfy the customers FX needs arising from trade, remittances and other Forex flows in all major
currencies. Their enthusiastic and dynamic sales and trading personnel are committed to
providing competitive quotes in all major currencies with up-to-date market intelligence, advice
and timely execution of deals to customers throughout the trading day in local and global
currencies. Information in respect to the prevailing rates of most of the currencies of the world is
regularly updated for the Corporate and individual clientele of the Bank, as well as information
about market changes and expected opportunities for them to take necessary action if required.
Money Market:
Silkbank Money Market Desk, through a team of qualified and experienced professionals
contributes in managing the liquidity position of the bank, amongst other activities. The Silkbank
Money Market is also one of the market makers for Treasury Bills, Pakistan Investment bond and
Term Finance Certificates.
4-Middle Markets
Motto to serve all sizes of business organizations be it an SME, middle market firm or large
corporation has always been, Yes we can. Which is why, nationwide network of branches is
fully equipped to cater to middle market customers needs and ensure they also enjoy superior
service. They focus on providing structured working capital lines along with Current/Savings
Accounts, in order to allow medium enterprises to enhance their trade volumes and emerge into
larger corporations.
To further increase their convenience, four branches have been dedicated to middle market
customers, located in Karachi and Lahores City Trade Centers, which offer on the spot
customized services and one-stop solutions to middle market customers.

Cards
What Silkbank Credit Cards offers ?
Silk Protect
In any unfortunate event of death or terminal illness Silk Protect will be there to protect your
loved ones, by waiving all the outstanding balance against Card. This waiver will also apply on all
Supplementary Card transactions.

24

Internship Report
Supplementary Cards
Customer can issue up to 5 Supplementary Credit Cards to his family and friends. There is no
Annual Fee (or Joining Fee) for Supplementary Cards.

Silk Alerts
Every time Credit Card is charged Silk Alerts sends an SMS, so account holder can be informed
about all the expenses on Basic and Supplementary Cards as they happen.
Withdraw Cash
Account holder can withdraw cash up to Rs. 25,000 from all Silkbank ATMs in Pakistan, and any
ATM displaying the PLUS logo anywhere in the world. The total cash advance limit for card is
50% of your credit limit.
Balance Transfer Fee
Silkbank does not apply any service or interest charges on the balance transfer amount for 12
months; however, a Balance Transfer Fee is charged to Card. You can pay the Balance Transfer
Fee in full or pay it over time as per your convenience.
Worldwide Acceptance
The VISA sign on Silkbank Credit Card opens doors at thousands of outlets in Pakistan and over
28 million VISA locations worldwide.
Shop Online
Customer can shop online with his Silkbank Credit Card - simply give us a call at 111-100-777 to
activate internet transactions for selected time period.

Chip Standard

25

Internship Report
Silkbank Credit Card is a chip-based Card. This means the Card is more
secure than
any non-chip card. While using Card at merchant outlets, ask them to 'Dip the Chip' rather than
swiping the Card for more secure transactions.
Emaan Islamic Banking
Branch Information
Branch code

0031

Branch name

Silkbank, Gujrat

Address

Near Eid gah G.T.Road, Gujrat.

Contact No.

053-3535144

Management hierarchy of Branch

Position

Name

Brach manager

Chaudhary Gulzar Hussain

Branch operational manager

Sir Shahzad

Passing manager

BM/BOM
Miss Sadia

Teller I

Sir Naseer

Teller II

Sir Zeeshan

HR manager

Miss Sadaf

Sales executives

Miss faiza, Miss Unza and Sir Shahzaib

Internship Experience
Introduction:
I started my internship in SILK BANK on 26 July 2013 to 20 August 2013.
Learning at SILK BANK LTD:
During my internship, I learned the following things:
Discipline, Punctuality and Professional Attitude:

26

Internship Report

I learned How to maintained Files, How to maintained things in proper order, discipline. How
greet to people. How be courteous. How to maintain time.
Deposit slips filing:
I learned how to fill deposit slip. In deposit slip filing,
First of all fill the date and branch name/code.
Fill Account type & currency type.
After this Fill, account title.
Phone no of customer.
Account no of customer.
Amount in words and figures.
Then take depositors signatures.
Then it will be Stamped and signature by authorized officers.
One
copy
of
slip
is
given
to
the
customer.
Other copy will remain in the bank.
If customer deposit Amount through cheque then add cheque number in deposit slip and
the bank name of the cheque. If any mistake or cutting is given then we
must signed on that part of the slip from customer. If any customer send amount to the other city
then also we filled up this slip.

Visa Debit Card

In starting days I learned how to deal with existing customers relevant to visa debit card issues.
Then after a day I called and noted the remarks of the customers under the guidance of CRO
(Miss. Sadia).
Account opening form filling:
This form has three types of Account.
Individual Account
Joint Account
Business Account
There are different requirements regarding these Accounts.

Individual Account:
For this account we should know the information relevant to that person who wants to open the
Account, e.g. Name of customer, Father Name, CNIC and main source of income, Next of KIN,
Specimen Signature Card etc.
Joint Account:

27

Internship Report

For this Account, we require the KYC (Know Your Customer),visa debit card, Vernacular form,
differ of sign Account Opening &CNIC , these documents are require for all types of Accounts.
Beside that Copy of ID cards of both customers. Both customers should be present in the bank.
Business Account:
In this Account, We require NTN number, two letter heads of their organization, Rubber stamp of
that organization. In some basis we require six months bank statement.
Requirements for account opening:
Customer name
CNIC copy
Mothers name of customer
Office/home address
Contact number
NOK

Importance of KYC/CDD:
KYC stands for know your customer. This document is requiring for all types of account.
Evidence of identity and addresses, independently confirming the evidence at the start of a
business relationship with the bank.
Information regarding the nature of business that the customer expects to conduct with the Bank
identifies the source of income and expected pattern of transaction (Debit/Credit).
Proper Greeting to Customers:
Address the customer with standardized greeting, ASSALAM-o-ALIKUM, Welcome to Silk
bank
Guide, ask and probe accordingly.
Remember to wear the staff employee card.
Provide appropriate, sincere and pleasant facial expressions.
Mailing the packing list
At the end of the day a packing list is being mailed to the head office, informing them about the
work done in the whole day and how many accounts are being opened.
Record Keeping
CRO taught me how to keep the record of all inward and outward mails/documents sent to
different branches of same/other banks.
Discuss the Hurdels

28

Internship Report
From the very first day of my joining I just sat with branch SEs and RMs who discussed the
different products/offerings of the bank, different types of accounts, charges schedule, term
deposits, banc assurance etc. Not only this but I also participated in the training of the staff about
the banc assurance that was held on 2 august and the trainers guide us about their different type of
insurance accounts in detail.
Kids at Work Day
On 13 august 6 children were invited to celebrate the kids at work day. They all enjoyed that event
as surprise gifts were given to them that increased their happiness and excitement.

Learning summary
It was such a great experience for me to work with Silkbank. The internship proves very valuable
for me as it not only enhances my skills and qualifications but also gives me experience and
brings clarity in my future plans. When I started my Internship I was a little bit confused as it was
my first chance to do practical work in any organization. But with the help and cooperation of the
staff of the Silkbank, Gujrat branch, I learnt a lot about the banking field and tried my level best
to get the maximum output from the time available to me.
I gained a number of skills that will be beneficial for me in my future career some of these are

Enhanced my confidence level.

Strengthen my interpersonal and communication skills.
Improve my abilities how to deal with the customer and how to behave with the staff
members.
Helped to improve team work and leadership skills.
It gave me a lot of confidence and manners to behave in the working environment.
Improved time management skills and made me punctual.
It helps me to understand how to behave in different situations professionally.
It made me think critically in difficult situations and act accordingly.
Improved my decision making capability.
After doing internship I acquired good work habits.

29

Internship Report

References
http://www.silkbank.com.pk/

Guideline was provided by CRO (Miss.Sadia) under the observation of Branch Manager
(Sir.Gulzar)

30

Internship Report

31