NAME : SRINIVASA NAYAKA .P.

N
seenu28sinu@gmail.com

EMAIL:

srini28sinu@gmail.com

Mobile:9742824774

OBJECTIVE
Seeking a position in your esteemed organization in IT Support where I can utilize my
computer skills, troubleshooting abilities and experience in the IT field to grow and also
contribute in fulfilling the organizations goals.

SUMMARY

4 years of experience in L1 & L2 Support ENGINEER

Experience in troubleshooting issues over telephone
Maintaining AD Users
Managing DNS and DHCP Server
Well versed in installing and troubleshooting any type of Hardware on Dell Latitude
Laptops and OptiPlex Desktops.
Installing Operating system, configuring and troubleshooting MS Office, Oracle, Java
and SQL Server 2010

PROFESSIONAL EXPERIENCE
Company: DELL Services (India) Ltd (Jan 2011- Jan 2012)
Payroll: RPS Private Ltd
Role: Client Technical Support Associate (L1 & L2 Support Engineer)
Project: System Support Group IT
Company: COGNIZANT TECHNOLOGY SOLUTIONS (CTS) (Jan 2012- Jan 2013)
Payroll: RPS Private Ltd
Role: Client Technical Support Associate (L1 & L2 Support Engineer)
Project: System Support Group IT
Company: DELL Services (India) Ltd (Mar 2013- Mar 2015)
Payroll: JYOPA CONNEXIONS Private Ltd
Role: Client Technical Support Associate (L1 & L2 Support Engineer)
Project: System Support Group IT

Responsibilities:

Managing DNS and DHCP server

Managing Active Directory User accounts for Dell 7 domain

Working on Dame Ware utility

Managing trouble tickets in Remedy tool
Maintaining workstations in LAN/WAN environment with multiple network operating
systems, protocols, and platforms
Registering users into Domain
Troubleshooting issues in TCP/IP
Installing McAfee update for Dell domain
Installing Windows Update through WSUS server
Configure and manage LYNC Client,
Configuring proxy settings, troubleshooting DHCP issues, hardware and printer
issues
Mounting new servers, Configuring RAID on server, Installing Operating system on
server
Layer 1 and Layer 2 troubleshooting network related issues faced by user
Data backup and recovery using Symantec safe boot, DDPE and third party vendors
Troubleshooting of hardware issues related to server, laptop and desktop
Creating and Managing user accounts in AD users as well as Dame Ware
Giving user admin rights and permissions
In- depth knowledge of upgrading hardware and software systems
Installing and configure Network Printers, troubleshoot issues related to network
printers
Taking care of the Polycom Video Conferencing equipment
Giving support to the clients visiting in dell
Troubleshooting issues related to CITRIX and VPN connectivity
Configuration of MS outlook and LYNC for client machine
Performing bulk imaging of operating systems on Desktop as well as Laptops, using
Norton GHOST
Creating clone images with necessary softwares and updates
Installing Antivirus Update for all client computers
Performing Installing Windows update thru WSUS server
Worked on XP sunset Project in Dell
Perform off hours help desk support
Co-Ordinate with hardware Vendor to confirm well-timed parts delivery
Maintaining records of IT related assets in Dell
Worked on Windows VM Ware

Environment: H/w: Dell Servers, Latitude Laptops and OptiPlex Desktops

Operating System: Windows server 2012, Windows servers 2008, Windows XP,
Windows Vista, Windows 7, Windows 8.

EDUCATIONAL QUALIFICATION
SSLC from KSEEB with an aggregate of 42%
PUC with an aggregate of 37%
B.sc with an aggregate of 60%

PROFESSIONAL TRAINING AND CONTINUING EDUCATION

Hardware (A+) and Networking (N+) from Yashu Info Systems Pvt Ltd, Bengaluru
Microsoft Certified Professional (MCP) from AIHT institution Pvt Ltd, Bengaluru

PERSONAL DETAILS
Date of Birth: 28-02-1980.
Marital Status: Married.
Languages known: English, Kannada, and Telugu.
Nationality: Indian.
Permanent Address: A Narayanappa Retired Assistant Agricultural Officer (AAO)
Kote Sri Anjaneyya Temple Street,
Pavagada Taluk,
Tumkur (Dist): - 561202.

DECLARATION
I hereby declare that the above statements are correct and true to the best of my knowledge
Date

Place

: Bengaluru.