JENNIFER A.

HAGAR

463 Muirfield Lane Residence: (503) 981-9111

Woodburn, OR 97071 Email: jennaanne2003@yahoo.com

EDUCATION
B.S. Psychology – Boise State University, Idaho
Minor Gerontology – Boise State University, Idaho
Licensed Social Worker, Idaho (lapsed)

STRENGTHS
• Strong sales background with ten years of pharmaceutical and device sales experience working with primary care and specialist
physicians; hospitals, DOD, VA and Indian Nations including medical clinics, pharmacy departments social work /discharge
planning staff, education departments and respiratory therapy departments. Including formulary and contracting initiatives.
• Strong training and motivational background of groups of varying skill sets.
• Over 7 years of supervisory experience in social service programs.
• Working knowledge of State and Federal Aging and Disabled Assistance as well as Military programs.
• Strong writing and communication skills, as well as working knowledge of the Microsoft Office Suite, trending reports used for
sales positions and long term care assessments and plans.
• Geriatric education, training and experience working with crisis intervention and multi-cultural issues and conflict resolution in a
variety of settings with both employees and clients.
• Experience Working with the blind, aged, terminally ill, mental and physically impaired and Adult Protective Service Clients.

EMPLOYMENT HISTORY
01/04 - 01/10 Pharmaceutical Sales Schering Plough Corporation, North Portland
(Hospital and Primary Care)

12/99 – 06/03 Pharmaceutical Sales Pharmacia Corporation, Yakima

12/98 – 12/99 Case Manager Southeast WA Aging and Long Term Care, Walla Walla, WA

10/97 – 11/98 Case Management Coordinator Area Agency on Aging, Pocatello, ID

2/97 – 10/97 Social Service Designee Caribou Memorial Hospital, Home Health and Living Center
Soda Springs, ID

11/93 – 1/97 Sr. Information & Assistance Southeast WA. Aging and Long Term Care, Pasco, WA
Supervising Case Manager

RELEVANT EXPERIENCE
Sales and Marketing/Public Relations
• Began Pharmaceutical career as a Primary Care Representative; my current position is Out Patient Hospital Sales. I call on
academic medical centers, community-based hospitals, V.A. hospitals and clinics, a DOD facility and an Indian Nation
• Responsible for pharmaceutical contracting and contract sales within the institutions in my territory.
• Achieved six formulary wins within the institutional setting in 5 years: one of which lead to a national contract.
• Won multiple national sales and marketing awards including District Sales Representative of the Year 2004 and 2008.
• Device sales experience: including arranging certification sessions and individual contracts to purchase device.
• Current sales performance (Q3 ’09 percent to target): Cholesterol 119%; Respiratory 113%; Nuva Ring 106% and Implanon
100%
• Multiple product launches in varied disease states including incontinence, arthritis, asthma and birth control.
• Worked with Managed Care Account Managers during pharmaceutical career to increase managed care access of products.
• Utilized product speakers to maximize product knowledge for prescibers in my territory.
• Responsible for signing up for, managing staff and budgets for multiple state medical meetings and conferences.
• Continually networked with other agencies, doctors’ offices, home health/hospices and medical equipment companies to benefit
the populations that I have worked with.
• Accountable for creating two monthly newsletters for the staff and for residents of an alternate-care facility.
• Created ads and short interest stories for the town newspaper regarding hospital, living center and home health issues
• Conducted public speeches/PR for 4 agencies
Hagar cont’

Training
• Assisted in training other pharmaceutical team members at their product launches as well as new hires.
• Named Product Expert for multiple products.
• Served as trainer/presenter at district, regional and national (breakout sessions) sales meetings.
• Chosen to evaluate prospective employees during preliminary ride a-longs.
• Performed orientation and assisted in the development of and training sessions for new staff/volunteers, including teaching
Washington State mandated in-home Care Provider Training Program.
• Developed and taught in-services to family members and community members of 3 towns as well as underserved rural areas.
Supervision, Planning and Program Development
• Successfully managed my territory budget within guidelines as a pharmaceutical representative.
• Served as Pharmacia/Pfizer Alliance Liaison during merger proceedings.
• Served as supervisor/coordinator of multiple programs, developing both yearly and long-range planning goals for my
departments addressing issues of:
- Current and future needs of population being served.
- Current and proposed training for staff, community and population being served.
- Developed orientation manuals and assisted with public forums for upcoming programs.
- Assisted in the development of policies and procedures.
• Managed up to 35 staff members (paid and volunteer) while also case managing the needs of up to 130 individuals—in both the
community and long term care settings.
- Assisted in hiring employees and conducting employee reviews.
- Conducted medication management, durable medical equipment and multiple disease state presentations for the public.
- Supervised and coordinated weekly staff meetings communicating issues effecting clients and job performance.
- Reviewed changing laws and communicated changes to staff members.
- Assisted in the supervision of multiple college interns.
• Provided oversight of 130 in-home care providers.
- Developed job descriptions for care providers of in-home services.
• Assisted in the development, management and participated in several pilot programs:
- Idaho State Medicaid Waiver
- Idaho State Universal Assessment Tool
- Home Care Services Assessment system
- Trained other agencies and AAA case managers how to use newly developed assessment forms
• Ensured compliance with state and federal program requirements for several programs/agencies:
- Communicated issues effecting Seniors Citizens, Blind and Disabled Citizens to State Officials.
- Worked closely with State Bureaus of Facility Standards to maintain compliance with State and Federal regulations.
- Assisted in conducting internal compliance assessments in accordance with quality assurance guidelines.
• Oversaw the budget of activity programs meeting the needs of over 130 individuals
- Consistently completed programs at state standards on or under budget.
• Secured financial support for training and support programs from local businesses and industries.
• Responsible for compiling monthly data for reporting and/or funding purposes.
• Recruited volunteers to assist as needed with programs to reduce employee costs and meet program needs.
Medical Experience
• Began my career in the social work field as an unpaid intern in 1991 and achieved two management positions within 5 months.
• Attended multiple trainings including mental health issues, brain injury, WA. State Core Case Management Training and grief
and loss issues.
• As a Case Manager I was responsible for assessing and reassessing client needs as changes in their situations necessitated.
- Referred clients to their doctors, nursing programs and arranged home health, hospice and other community-based services.
- Developed an individualized Service Plan to meet each client’s needs, desires and level of ability.
- Assisted Clients through the Medicaid/Disability application process; also assisted with citizenship issues.
• Attended Care Plan meetings and served as an advocate for each Resident
- Staffed with other agencies to arrange the best possible discharge plan from several different settings.
• Review Committee member for 2 home health agencies; Mental Health Committee member; Hospice intern and volunteer.
Hagar cont’

ADDITIONAL
Tri-City Mental Health Committee Member
• Mental Health issues
Hospice Intern and Volunteer
• Assisted in updating Hospice Volunteer Training Program
• Began development of a Crisis Intervention Program for the Canyon County School District
Touchstone center for Grieving Children & Adolescents
Completed 40 hour facilitator training
Saint Vincent De Paul Volunteer
• Assessed individuals’ needs for financial, clothing, food and other services
• Assisted at the Downtown Portland Assistance and Hospitality Room
Migrant Farmer Outreach Volunteer
• Assisted with fundraising, special programs and as needed

References Upon Request