Thomas Raju

traj51500@gmail.com : (516) 850 6074 (Cell), (856) 795 0106 (Res)

PROFILE
Highly skilled, results-driven information architect with 18 years of experience in the field of Information
Technology architecting Middleware and CRM solutions for clients across industries.

SKILLS
H ARDWARE PL ATFORMS

Sun Sparc Enterprise Servers, HP Enterprise Servers,

Windows Servers, Linux x86

O PERATING S YSTEMS

Unix, Linux, Windows

D ATABASES

Oracle 8x-11g, Sybase System V Release, IBM UDB

S OFTWARE T ECHNOLOGIES & L ANGUAGES

EAI, BPML, BPEL, XML,XSLT,XQUERY, JSON, SOAP,

REST, Oracle ADF, Core JAVA,SQL,PL/SQL, Unix Shell
Scripting, Javascript, Siebel Openscript, Siebel eScript,
Groovy, WLST, APEX

P ACKAGED A PPLICATIONS

Siebel eBusiness Suite, OBIEE, Sterling Integrator 5.2.x,

Sterling File Gateway 2.2.x, Oracle Transportation
Management, SalesForce

M IDDLEWARE , ETL & ECM S OFTWARE

SOA Suite 10g/11g, DataStage 7, Oracle Web Center Content

11g

A PPLICATION S ERVERS & S OFTWARE

Weblogic 11g/12c, Oracle AS,

B USINESS I NTELLIGENCE S OFTWARE

Oracle Business Intelligence Enterprise Edition

D ATA Q UALITY S OFTWARE

Group 1, Trillium

M ONITORING

Oracle Enterprise Manager, OPCON

AND

S CHEDULING S OFTWARE

P RODUCTIVITY T OOLS
METHODOLOGIES

& B EST P RACTICES

MS Excel, MS Word, MS Powerpoint, MS Visio, MS Project,

MS Sharepoint
SDLC, ITIL, Waterfall, Agile Scrum, TOGAF, CISSP,
SABSA, ZACHMAN

O THER TOOLS

Siebel Tools 7x,8x, JIRA, Macroscope, DDR, Enterprise

Architect, SVN, Fisheye/Crucible, Jenkins

C ERTIFICATIONS

Siebel 7 Certified

M EMBERSHIPS

PMI

P ROFESSIONAL T RAINING

Oracle University - ADF, WebLogic Admin, SOA Suite

Admin, SOA Suite Development, Siebel Core Consultant,
Siebel EAI, OBIEE Warehouse Design
Learning Tree PMP , Agile
IBM Sterling B2B Integrator, Datastage

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EXPERIENCE
Subaru of America, Cherry Hill, New Jersey
Lead Systems Architect, Middleware

06/2008 12/2014
07/2011 12/2014

Sterling B2B Integrator Implementation

Architected, Installed and Configured the Sterling 5.2.4 B2B integrator Application for Managed File
Transfer and EDI WAN platform.
Configured the HA Application platform for Managed File Transfer
Developed Standards for Consumer and Producer Routing Channels and Templates
Managed File Gateway Partner Onboarding and Migration from Connect Enterprise Platform to Sterling
Platform
Supported the Migration of Gentran EDI interfaces to Sterling Integrator.
Developed Migration Plan, Partner Co-ordination, testing
Configured EDI Trading Partner Setups.
Developed Custom File Gateway Business Processes and Dynamic Broadcast Groups.
Fine Tuned Sterling Databases for optimal performance
Setup Monitoring Tools and Consumer / Producer Reporting and.
Setup PGP, SFTP, FTPS partner Standards for B2B channels.
Supported SIMON rollout for EDI 850, 820, 810 and 856 interfaces for Back Office EDI transmissions with
Vendors and Banks.
Worked with Business Groups to automate all of Subarus Managed File Transfer processes to Sterling
Integrator Platform.
Achieved 24/7/365 availability for Application and Perimeter Servers.

Environment: Oracle 11g, Solaris, Linux x86 RHEL, Sterling Integrator 5.2.2, Sterling Integrator 5.2.4 ,
EDI, BPML.

Oracle Webcenter 11g Implementation Deal Jacket and Coupon Redemption Process
Installed and Configured Oracle Web Center as Subarus Enterprise Content Management platform.
Assisted in the Development of Meta Data Model
Support in Administering the Content Server platform.

Environment: Oracle 11g, WebLogic 10.3.4, Oracle WebCenter 11g

SOA Suite 11g Implementation

Architected the Implementation of SOA Suite 11g platform.
Managed End To End implementation of several back office Real-Time, Near Real Time Composite
Application interfaces between Oracle eBusiness Suite, Oracle Transportation Management, JDE Production
Scheduling, Custom Java B2C applications and Siebel eBusiness Suite, systems.
Developed the 11g Fault Handing Framework.

Configured Connection Pools, JNDI configurations, JMS Queues

Configured WebLogic Clustering and HA architecture
Administer the WebLogic Environ ments.
Installed and configured all of the WebLogic and SOA Suite 11g environments in Solaris T3/T5 LDOMs.
Architected Oracle HCM integration with eBusiness Suite and Internal Ticketing Systems for Employee
Onboarding Process
Performed the Upgrade of all of BPEL 10g applications to SOA Suite 11g Composite Applications.

Environment: Oracle 11g, WebLogic 10.3.4, BPEL 11g, OSB 11g, OBR 11g, BAM 11g, SolarisT5, SolarisT3,
Linux X86 OVM
Senior Systems Analyst Siebel CRM

06/2008 07/2011

Architected the Implementation of Siebel eBusiness Suite Marketing Application and eAutomotive Applications.
Implemented Email Marketing in Siebel
Implemented Direct Mail Marketing in Siebel for Subaru Added Security.
Developed the Marketing Segmentation Catalogue.
Managed and Architected the Customer Master Data Implementation in Siebel.
Designed Data Quality Rules, Developed EAI Interfaces for Realtime Matching and Deduplication of Customer
/ Lead Data.
Worked with the Business in Implementing Several Targeted Marketing Initiatives in Siebel.
Implemented Enterprise Customer Web Service to expose Siebel Customer / Prospect, Leads to internal
and external vendors.
Design and Implement Customer Data Quality and Customer MDM processes in Siebel/Oracle Ebs.
Worked with IT Governance Team and Business to Develop all of Data Quality and Deduplication Rules for
Siebel Contacts, Accounts, Prospects, Addresses.

Environment: Oracle 10g/11g, Siebel eAutomotive 7x/8x, OBIEE 10g/11g, Siebel Tools 7x,8x, Siebel
EAI, Trillium, Group1, BIP.

Fujitsu Consulting (formerly DMR Consulting Group)

On assignment to: Subaru Of America, Cherry Hill, NJ

11/2001 06/2008
03/2007-06/2008

Lead Siebel Consultant

Implementation of Siebel eAutomotive Suite for Customer Service and Marketing Organizations.
Worked with the business stakeholders to analyze and implement Call Center Processes and Marketing
Processes in Siebel.
Developed the Customer Data Mappings, Data Quality Rules and Single Customer Model.
Performed Data Mappings to Siebel Data Model from Legacy Systems for Customers, Products, Assets, Dealer
Organizations, Sales History, Service History, Historical Leads and Campaigns.
Configured Various Siebel Workflows and Application Customizations using Siebel Tools.
rd
Implemented Siebel EAI and exposure of Customer Data as a Service for 3 party Lead providers and
internal web applications
Developed and architected EBCs and VBCs for external system data display in Siebel Applets.

Environment: Siebel 7.7, Siebel 7.8, OBIEE, Group1 Data Quality, Trillium Data Quality, Solaris, Oracle 10g
On assignment to: Engle Hard, BASF
Lead CRM Solution Architect

Performed Siebel 7.X Upgrade analysis for eChemical Vertical.

Developed and documented business cases to upgrade to new Siebel 7.x environment.
Worked with the business stakeholders to analyze and implement new Siebel functionality.
Suggest and implement various enhancements to pre and post sales business processes.

Environment: Windows 2000/NT, Oracle 8i/9i, Citrix, Sun Solaris, Siebel eChemical, 6.3, Siebel 7.x
eChemical, Cognos Business Objects, WebMethod.
On assignment to: TIAA-CREF
Lead CRM Solution Architect - Usablility

Re-Design the Call Inbound Process for the Siebel Call Center Application.
Developed and documented business cases and solution for Siebel UI Navigation for Call Center Rep.
Develop and Configure the Siebel Application for Call Inbound Process
Develop the iFrames in Siebel to Display Customer Account Specific Information from External Systems in
Siebel

Environment:, Oracle 10g, Siebel eFinance, 7.7

On assignment to: Verizon Global Solutions/Verizon Wholesale Markets
Siebel Configurator / Business Analyst Siebel CRM BSS

Performed Siebel 7.7 Upgrade analysis.

Developed and documented business cases to upgrade to new Siebel 7.7 environment.
Worked with the business stakeholders to analyze and implement new Siebel functionality.
Suggest and implement various enhancements to pre and post sales business processes.
Configured new products and processes in Siebel.
Managed and implemented 8 releases of the Customized Siebel 6.3 application.
Configured and supported the Siebel 6.3 eCommunications application.
Designed and developed business processes in Siebel around vendor / supplier management, voice buying and
selling activities, order management, quote management, product configuration, and SLAs
Developed workflow policies and processes around opportunity management, service delivery,
account management and activity management.
Developed Skill based Assignment Rules to assign Service Request activities.
Designed and developed various customized reports using Actuate.
Installed and tested the Siebel Application server, gateway server and report server with new OS upgrades.
Participated in integrating BSS applications.

Environment: Windows 2000/NT, Oracle 8i/9i, Citrix, Sun Solaris, Siebel eCommunications 6.3, Siebel
7.7 eCommunications, Actuate eReporting Suite

Savvy Systems

07/00 11/01

On assignment to: JPMorgan Chase

08/01 11/01

Siebel Architect / EIM Technical Lead - CustOM and Campaigns Management

Designed and developed CRM interfaces for campaign management routines.

Resolved application, network, and database performance issues faced in production environment.

Developed PL/SQL procedures, Unix Shell Scripts and PERL Scripts for automating the daily
and monthly batch runs of data loads, MIS reports, and campaigns.
Environment: Oracle 7.3.4, Oracle 8i, Sun Solaris, Windows NT 4.0, Siebel Finance 5.5

On assignment to: Mars Electronics

05/01 08/01

EIM Technical Lead - Customer Insights (Siebel eConsumer Goods Implementation)

Responsible for fine-tuning EIM processes for data load and interfaces.
Responsible for data mapping of Mars business entities to SIEBEL data model.
Participated in setting up sales volume planning module.
Participated in setting up workflow processes for funds allocation.
Environment: Oracle 8i, HP Servers, Windows NT 4.0, Siebel eConsumer Goods 6.1

On assignment to: JPMorgan Chase

08/00 04/01

EIM Technical Lead - CustOM (Siebel Finance Release 99.5), Chase Investments e-Finance Proof of Concept

Performance tuned EIM interface data loads for monthly refresh of data warehouse customer profile information.
Fine-tuned the EIM processes and Oracle database to load 24 million rows within a 24-hour window.
Designed and configured the Oracle databases for the implementation.
Resolved application, network, and database performance issues faced in production environment.
Developed PL/SQL procedures, Unix shell scripts, and PERL scripts for automating the daily and monthly
batch runs of data loads, MIS reports, and campaigns.
Administered migration of software releases to production.
Provided technical consultation and support on EIM, server processes, and SIEBEL administrative functions.
Configured and installed a dotcom application (eFinance Suite) for Financial Services Department at Chase as
a proof of concept.

Environment: Oracle 7.3.4, Oracle 8i, Sun Solaris, Windows NT 4.0, Siebel Finance 5.5
On assignment to: Goldman Sachs

07/00 08/00

Siebel EIM Architect - Pre Sales Demonstration of Siebel 2000

Handled data analysis and mapping of Goldman Sachss data elements to Siebel 2000 Data Model.
Developed scripts to extract / import data to Siebel 2000 database repository.
Setup workflow administration of customer entitlements using Workflow Manager.
Provided technical support to configuration team in interfacing online applications with Virtual Business
Components.
Assisted on integrating Siebel 2000 contact and account information with Microsoft Outlook / Microsoft
Exchange Server.

Environment: IBM Universal Database 5.0, Windows NT 4.0, Siebel eSales 6.0

Global Innovative Solutions

On assignment to: JPMorgan Chase

08/99 06/00
08/99 06/00

Siebel Database Architect - CustOM

Handled data modeling, analysis, and design of CRM database staging repository and MIS reporting database.
Designed processes for automating interfaces to CRM environment.
Developed PL/SQL procedures and packages to populate customer data warehouse data to CRM interface tables.
Worked with a team of EMC experts on providing solutions for CRM reporting database architecture.
Handled installation, configuration, and maintenance of Oracle databases in the NT and Unix platforms.
Administrated Sun Solaris development environment.

Environment: Oracle 7.3.4, Windows NT 4.0, Sun Solaris, Siebel Finance, 5.0, 5.5

DMIB Berhard (Sime Darby Group) - UK

06/98 06/99

Business Systems Analyst / Architect LEC Refrigeration PLC, United Kingdom

Responsible for design, development and implementation of Production Monitoring System. The system
caters for maintenance of Work Centers, Bills of Materials, Item Masters, Vendor Masters and Integration with
the Central Purchasing and Financial Management Systems in the areas of Accounts Payable, Purchase Order
Processing and Inventory. The implementation effort involved conversion of data from AS400/BPCS.
Environment: Oracle 8.0.5 VB6.0, DEVELOPER 2000, IIS4, Windows NT

SIC GROUP KL Malaysia

01/96 05/98

On assignment to: MBF Finance/Andersen Consulting, Malaysia

Technical Architect / Database Consultant

Developed Tuxedo transaction mapper routines involved in outbound calls to Oracle XA interface.
Responsible for performance tuning of applications and database in the testing and development environments.
Implemented parallel server and parallel query option of Oracle 7.3 for batch applications in the testing
and development environments.
Developed migration tools for migration of modules between developments, testing, and
production environments using C, C-shell scripts, and Tuxedo.
Provided application and environment support for the product testing and development environments.

Environment: Oracle 7.1.6,C,C++,UCT, Unix, Windows NT, Sun Solaris.

Petit Computers India

03/94 12/95

Consultant

Participated in development of accounting, inventory, customer information, sales/purchase order

management, and payroll systems for clients like ITC Sheraton, CII, BASF India, TTK, CHEMPLAST,
EICHER Group, etc.
Monitored and maintained the customer database of ITC Sheraton Group of Hotels .

EDUCATION

Siebel UAN, Siebel University, USA.

Siebel eBusiness Application Integration, Siebel University, USA.
Post Graduate Diploma in Relational Database Management Systems, Software Solutions, Madras, India.
Post Graduate Diploma in Systems Management, NIIT, Madras, India.
BS Physics, Loyola College, Madras, India.

REFERENCES
Will be furnished upon request.