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UniSim Design Suite Customer

Support Centre
User Guide
unisim.supportportal.com

Solution 4238-1061

Overview
Welcome to the UniSim
Design Suite Customer
Support Centre!
This hosts the extensive
Knowledgebase
This document describes
how to use the site:
Signing In
Locating Information
Browse/Search

2011 HONEYWELL. All Rights Reserved

Solutions
Other Options
My Support
Browser Requirements
Solution 4238-1061

Signing In

New User Quick start:


1. Use red Sign In button at top right
2. Press Request a New Account enter contact details
3. Wait for email confirmation that account is authorised
4. Return to website Sign In and access the
Knowledgebase

2011 HONEYWELL. All Rights Reserved

Most content is only


available to
authorised Signed In
users
Use the Sign In
button at the top
right
Supply existing
credentials and
Sign In
or Request a New
Account
You will receive an
email when your
account is
authorised

Solution 4238-1061

Locating Information 1. Browse the tree


Browse through the
tree to view available
Knowledgebase
solutions by category
Solutions are
organised by product
then function
Each product has a
Known Issues folder
Product
Documentation is
available under the
Documentation folder

2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

Locating Information 2. Searching


Type search words
into the box or use
the Advanced
Search hyperlink to
search by:
All/Any words
Exact phrase
ID = Topic # (the
unique reference
number for each
solution
e.g. 4238-1061

Restrict search
based on:
Search uses standard search engine conventions:
1. * and ? wildcard
2. Double quotes indicate "exact phrases"
3. +include or -exclude words with +/-

2011 HONEYWELL. All Rights Reserved

Modification time
Product
Category

Solution 4238-1061

Locating Information 2. Search Results


Search results
highlight the entered
search terms

2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

Elements of a Solution

* = see subsequent slides


Question
Category path
click to jump to
that part of tree
Topic #, Dates,
Times viewed
Subscribe*, Print*,
Email*
Body of Solution
Information Box
Rate the solution*
Related Solutions
in same category

2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

Solutions - Subscribe
Subscribe = Receive
an email notification
when the solution is
modified.
1.

Subscriptions can
be modified using
My Support tab

2.

1. Use Subscribe
hyperlink
2. Press Subscribe
button that appears
below

2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

Solutions - Print
Use the Print Topic
hyperlink to print
output containing just
the Solution content

2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

Solutions - Email
Send a copy of the
solution to a specified
email address
1. Use
Email this topic
hyperlink
2. Enter email
address on pop-up
window that appears
3. Press Submit
Feedback button

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Solution 4238-1061

Solutions Rate / Give Feedback


Use the Green/Red
buttons next to Was
this answer
helpful? to rate the
solution
positively/negatively.
Once rated there is
the chance to provide
a comment

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2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

Other options on the Home page


Change personal
options

A step-by-step
wizard that helps to
find the required
solution

All the file


attachments on
solutions are also
stored in the
Downloads library

See Honeywell
Support contact
details select the
Contact Us category
in the tree.

Provide feedback
about the site

Most Popular and


Most Recent topics

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2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

My Support
Use the My Support
tab to view:
Products associated
with your account
History of emails
sent
Solutions to which
Subscribed

Use the My Profile


page to change your
personal details
including your
password

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2011 HONEYWELL. All Rights Reserved

Solution 4238-1061

Browser Requirements
The UniSim Design Suite Support Centre is designed for:
Internet Explorer version 7 onwards (Windows)
http://windows.microsoft.com/en-US/internetexplorer/downloads/ie

Firefox version 3 onwards (Windows and MacOS X)


http://www.mozilla.org/en-US/firefox/new/

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2011 HONEYWELL. All Rights Reserved

Solution 4238-1061