Submitted to:
Uog
Learnt From
DEDICATION
I dedicated all my efforts to my parents and teachers. Their
prayers are always with me. I am also thankful to my all
friends who help me in every matters of life including my
studies during MBA.
ii
EXECUTIVE SUMMARY
The reason of this to explore and study the potential of banking in Pakistan and to gain
success in commerce field.
To gain and explore my knowledge and to enjoy the facility of internship that
is given by the Virtual University of Pakistan to become a successful commerce student, I
favored to do internship in MCB limited. MCB limited nationalized in 1947 become
traditional institute in south Asia, in these days MCB make progress very fast. I work six
week in different departments of MCB I really like the environment of MCB. During my
internship in MCB bank I worked in various departments and tried to gain more
knowledge about banking sector. I worked in Departments like Account Opening,
learning, Voucher, Loan, Cheque books Customer services, and Advances department. I
successfully completed all the tasks/duties that were assigned to me. During the course of
internship I learned about different functions performed by Account Opening, Cheque
book clearing vouchers, ATM and Advances department. I learnt rules and regulation of
the bank I also trained myself about dealing and communication with customers in my
training. I study the history and complete profile also study the organization sectors
Future Prospects of the organization. I also analyzed financial data that is also part of this
report. I learnt various things and then convert this information into report
iii
basics; give the facility of self services channel, loans, cards traveler cheque and
remittance. In account basics they give the information about which one is suitable for
the customers, Offer the loans in loan provide the facility of Car4U and Agricultural loan,
cards like ATM cards and credit cards facility, services of mobile banking, bill payment.
VIRTUAL BANKING
MCB also provide the services of virtual banking. They provide
the facility of internet banking by use of internet you can handled the banking and
finance in any where and any time in 7 days of week and 24 hours online banking.
Bank provides the information of the accounts that are listed and provide the mini bank
statement. They also provide the facility of online payment of utility bills.
and
Board of Directors
Chairman
Vice Chairman
Acting President
Members
H. R. Managers
Risk & Portfolio Managers
I.T. Managers
Principal Office
Registration
Office
MANAGER
SECRETARY
AUDITORS
SUPERVISOR
OFFICERS
CASHIERS
MESSENGER
PEONS
CLERKS
ASSISTANTS
OFFICEBOY
Operation Manager
Muhammad Imran
PRODUCT LINE
Imran Siddiqui
Cash officer
Muhammad Qasim
Customer Services
Officer
Madiha
MCB Accounts
Basic Account
Current Account
Saving Account
Foreign Currency Account
Smart Dollar Account
Saving 365 Gold
Special Rupee Term
Business Account
Smart Saving Account
Savings XTRA Account
Current Life Account
Basic Account
In MCBs Basic account, Basic Banking Account can be open with as little as Rs.
1000/- only. No minimum balance maintenance requirement etc.
Current Account
Discover the quick, easy, and convenient way to manage and use your money with
an MCB Current Account
Saving Account
MCB Saving Account offers you one of the most suitable ways to manage your hard
earned money.
Foreign Currency Account
MCB Foreign Currency Account offers you the option of earning attractive returns
on your foreign Currency Investment. Through MCB Foreign Currency Account you can
enjoy the confidence of operating an international account, locally.
MCB E-CARDS
MCB Visa
and peace of mind. MCB Smart Card or MCB ATM Card Holder can easily pay their bills
or re-charge their prepaid mobile phone account etc.
MCB CONSUMER BANKING
MCB Car 4 U
Ijarah
Murabahah
after
adding
profit.
Fasial Bank
Bank Alfala Limited
Meezan Bank Limited
Allied Bank
United Bank Limited
City bank
National Bank of Pakistan etc.
Operations Department
Corporate Banking
Islamic Banking
Operations Department
Operations department is the most important department in the bank. It is also
known as the backbone department of the bank. Operation department of the MCB is
working very effectively and almost all the customers are satisfied with the service of this
department. Mr. Sohail Chima (Operations manager) is a qualified person which he is
controlling the entire staff member in the pleasant atmosphere. Number of employees
working in the operations department is so sincere in his/her work. Operations
department performs the function of account opening, clearing of cheques, deposits of
cheques, payment of cheques, lockers facility, chequebook issuance, transfer of funds as
well as foreign remittances.
Clearing department
Almost every bank provides a variety of services to its customers, from which
Clearing is the most important. Clearing of cheques is the function of operations
department.. In clearing bank transfers money from the branch of a same bank or any
other bank with the help of state bank clearing house.
In Clearing, bank collects the cheques of other banks, whether these banks
are in the same city or outside the city. Bank receives these cheques in the clearing
10
department, and later collects these cheques from the bank on which that are drawn by
NIFT/State bank.
Lockers
MCB provides the facility of lockers to its customers for safe keeping of
valuable instruments of customers like property documents, jewelry and securities etc.
MCB provide the facility of small, medium and large lockers to its valued customers.
Use of locker
Two keys are used to operate a locker
Master key
Customer key
A single key is of no use. Bank holds master key with itself for emergency
use. A locker is being operated with the help of both of these keys.. First of all, customer
has to sign in the locker register and then master key is used. After the master key,
customer key is plugged in to the locker and then customer is allowed to operate the
locker.
Cash Management Services
Branches of MCB in Pakistan are 900 plus which enable it to collect and payments
efficiently with its cash management services from the valued customers. This also
enables it to offer electronic fund transfer solutions including collect amounts, cross
branch on- line transactions etc.
Corporate department
Corporate department is also known as credit management department
Corporate department is an important department of the bank. This department deals with
the credits for the business purposes. This department has the responsibility to collects
and manages of all the credits smoothly by affecting the customers relationship.
Corporate department deals in cash management, working capital loans and term loans.
Types of corporate department
Cash management
11
Term loans
12
18-07-2013
28-08-2013
STARTING
18-07-2013
ENDING
26-07-2013
DEPARTMENT
2- REMITTANCE
27-07-2013
05-08-2013
13
(DD,PO)
DEPARTMENT
3- CLEARNING
06-08-2013
14-08-2013
DEPARTMENT
4-VOUCHERS
15-08-2013
22-08-2013
DEPARTMENT
5- CHEQUE BOOK
23-08-2013
28-08-2-13
DEPARTMENT
TRAINING PROGRAM
TASK ASSIGNED TO ME
During my internship in the MCB bank limited I really
enjoy the work in the organization I have tried my best to learn more in the duration of
my internship program that is about up to six week.
I am really thankful to the branch operation manager (BOM) of MCB bank
limited Mr.Muhammad Imran who provide me a learning environment in the branch.
During my internship training I have work in the following departments.
1. ACCOUNT OPENING
2. REMITTANCE (DD,PO)
3. CLEARNING
4. VOUCHERS
5. CHEQUE BOOK
1.ACCOUNT OPENING DEPARTMENT
WORK DONE BY ME
In account opening department I have worked from 22-10-12 to 30-10-12. I try to
know about the procedure of account opening in MCB Bank Limited under the
supervision of that department, and I also learn to issue the cheque book that is done after
14
the opening of the account. I work on cheque books and learn all the procedure, process
of the cheque book issue and the recording of cheque books.
Account opening documentation is the primary evidence that show the relationship with
the bank of customers. Account opening is the basic function of the account opening
department.
Account opening the major and most important function of operation of bank during my
internship program I got the opportunity of working in the account opening department I
have described the procedure and the type of account in which the MCB bank provide the
services to their customers.
TYPES OF ACCOUNT
Basically there are two types of accounts
Individual account
Business account
INDIVIDUAL ACCOUNT
Single account
Joint account
BUSINESS ACCOUNT
Sole proprietorship
Joint stock company
Partnership
There is further classification of account according to the nature of accounts as current
account, khushali bachat, basic banking account, PLS saving, smart saving account etc
PROCEDURE TO OPEN AN ACCOUNT
According to my practice in account opening department, when the
customer come and want to open an account in the MCB bank they required the
necessary information from the customer which is necessary to be known by the bank.
Account opening bank officers give the form and required the essential document to be
attached by the customer and the information to fulfill the account opening form.
15
Introducer (A person who is old customer of the bank or from the person known
to the bank).
16
In case National Identity card (CNIC) does not contain a photograph, then, in
addition to CNIC, any other document such as Driving License etc. that contains a
photograph is required. If customer does not have any other valid document
which hears photograph, then following documents will be obtained.
A passport size photograph and CNIC duly attested by gazetted officer / Nazim.
A confirmation in writing to the effect that the individual have no other document
bearing photograph.
The signatures of the client are obtained on a Specimen Signature Card. These cards are
obtained in duplicate with two signatures on each card from the customer. These
Specimen Signature Cards (SSCs) are then scanned in the computer. Every time a Cheque
is received for a payment from the client, the signature on the Cheque are verified by
comparing them with the S.S. Card.
After completing this procedure form is sent to the head office for opening an account and
account is opened within one week. After opening an Account with the bank, the Account
holder once again makes a request in the name of bank for the issuance of a Cheque
book. For issuing Cheque book at very 1st time bank requires a letter of thanks from
customer that is sent to customer by head office at his or her home address. Every Cheque
book also contains one leaf that is used for another issuance of a Cheque book, which is
also known as requisition slip. Now customer can make transactions with bank either by
using Cheque book or through ATM card.
After opening of account, all information concerning the account is entered into the
computer. Currently, a program is being used for this purpose. Record of all the
transactions regarding the account of a customer is kept updated in the computer.
2.REMITTANCE DEPARTMENT
17
WORK DONE BY ME
I worked in remittance department one week. I had worked in remittance department
under the supervision of Remittance Officer in MCB limited (0191) Railway Road
Hafizabad.
WHAT IS REMITTANCE
Transfer of money or equivalent to money from one branch to another
branch of the same bank is called remittance.
A major function of the bank is to transfer of money from one branch to
another branch. This department means the transfer locally fund it can be within city or
out of city. Miss Sadia Akbar guide me about the remittance process and the all the
instrument that are use in the local remittance.
Instrument in local Remittances are as follows
1. Demand draft
2. Pay order
3. Telegraphic transfer
4. Rupee Traveler cheque
PARTIES INVOLVED IN REMITTANCE
Four parties are involve in this process
1. Remitter
2. Remittee
3. Issuing bank
4. Paying bank
DEMAND DRAFT (DD)
She guides me about the instrument of the local remittance that is demand
draft and also the procedure. MCB bank provides me this opportunity to gain more and
increase my knowledge and experience in this department. DD demand draft is a written
order given by the bank on behalf of the customer to other branch of the same bank to
pay the convinced amount to the customer of the demand draft. DD demand draft is
issued for the particular place. MCB bank limited is used demand draft to send money,
transfer fund, and make outstation payment and to out of city. Therefore DD demand
draft is always for a particular city.
PROCEDURE TO ISSUE DEMAND DRAFT
18
Under the duration of my work in this department I learn that, when any customer wants
to make a demand draft he comes to bank and gets a form and often customer services
officer (CSO) help customers to fill the form and infrequently customers fill form
themselves. CSO tell me how to fill the form. I had filled the form many times. After
mentioning the branch name branch code and date we mention the type of remittance. Is
it cash, demand draft (DD), pay order, telegraphic transfer/mail transfer, or internal
transfer? Then write amount in words and figure that is transferred and tick the currency
type and then write beneficiaries details as his/her name, address, account no, CNIC No.,
bank branch name and address and purpose of remittance. After this details about
applicant are given, his/her name/ title of account, account number, CNIC number, and
signature of the applicant and then remittance amount, commission, charges and taxes are
written according to the rules. At the end a copy of CNIC is attached with the form and
form is rechecked by the operation manager and he verify and attest it.
Any person who have not account in MCB bank can make a demand draft. Charges up to
Rs.25, 000 are Rs, 145 only in which Rs.125 is commission and 20 are charges. When
amount is more than 25,000 there is tax @ 0.3% on it and if person making demand draft
is not a customer of MCB Bank limited but DD is more then 25,000 then a document
called walk in customer also attached with the form. Walk in customer is shown below.
Demand draft can be issued on the behalf of Cheque issued by the customer having
account in the bank or else customer also has the option to make payment in cash. If the
payment is made through Cheque the customer account is debited and the branch on
which the draft is to be drawn is credited and charges are Rs.116 only.
After filling the form it is presented towards the remittance officer and he/she deals with
it and funds transfer takes place very quickly.
PAY ORDER
In MCB bank it is used to transfer the fund. For this kind of remittance
the payer must have the account in the MCB bank limited or in the issuing bank. It is
more liquid as compare to the cheque. It is a written order and it use for local transfer of
money from one person to another. It is also used by the public for depositing money.
PROCEDURE TO ISSUE PAY ORDER
19
When a customer come to the bank and has to make the pay order, they
give the application to the operation officer dealing with the local remittances. The
customer sign this application and pay order issued to the customer.
3. CLEARING DEPARTMENT
WORK DONE BY ME
I spent my 2nd week of internship in clearing department. I try to know about the
procedure of the clearing and gain the knowledge what is clearing and types of clearing.
There are two methods for clearing 1st is NIFT and second is OBC. It is way of
transfer of fund from a branch to the other branch through the clearing house State
Bank of Pakistan. State bank of Pakistan hires an institution for these services named
(NIFT) National institutional facilitation technology. MCB bank provides the various
services from all of these one is clearing.
Clearing through NIFT takes 1 or maximum 2 days for funds collection and transfer I see
that one person of NIFT come in bank and collect all those checks which come form
clearing and through OBC it takes 6 to 7 days in funds collection and transfer. OBC
method is used by those banks that are not member of NIFT.
Clearing department work efficiently and has important part in the banking operations. I
work in this department and I really enjoy working in this department I gain knowledge
of that when clearing department holder Medium Maryam told me that when any cheque
is received along with slip for clearing, we first of all check it in following ways,
1. Date
2. Amount of cheque in word and figure
3. Signature
4. Account title
I learn that sometime the account holders of MCB bank limited present a cheque which is
not drawn on MCB bank but the person has an account in MCB bank. In this case bank
accepts this cheque in clearing department and ager completing the procedure of clearing
from the other bank and receiving the amount form the bank after that MCB bank transfer
this amount to the amount of the cheque holder. This task is called clearing.
TYPES OF CLEARING
20
I learnt from this department that there are following three types of clearing:
Inward Clearing
Outward Clearing
Intercity Clearing
Outstation
(intercity)
Local
Inward clearing
Outward clearing
Inward clearing
Outward clearing
1. INWARD CLEARING
When account holders of MCB bank give the cheque to any other bank
account holder then inward clearing take place. The cheque received by MCB bank from
NIFT for clearing and funds ejection from your bank accounts it is called inward clearing.
2. OUTWARD CLERING
When account holder of other bank give the cheque to our account
holder and our account holder give the cheque to our clearing department this situation
crate outward clearing. Cheque is sent by MCB bank to NIFT for collection of amount of
the cheque from other bank it is called outward clearing.
3. INTERCITY CLEARING
When the customers of the MCB bank Hafizabad give the cheque to the MCB bank
Lahore branch it come under intercity clearing and they are not the member of the
clearing in the range of the Hafizabad NIFT. Then the Lahore branch sends the cheque to
the Lahore NIFT and the Lahore NIFT send the cheque to the Gujranwala NIFT which
further send the cheque to the Hafizabad bank, the Whole process is called intercity
clearing.
PROCESS OF CLEARING
Clearing functions are performed in the clearing house. It is a place
where all banks of the city acquire and settle their receipts and payments of cheques
drawn on them. All these facilities provided by the State bank of Pakistan. State bank of
21
Pakistan hire the NIFT for these services of clearing. All the area near to the Gujranwala
comes under the NIFT Gujranwala. Hafizabad branch of MCB bank is also come under
the NIFT of Gujranwala.
STAMPS USED FOR CLEARING
According to my work in this department I learn that the three stamps are used.
1. Crossing Stamps (At front or on the face of cheque)
2. Clearing Stamps (At front or on the face of cheque)
3. Endorsement Stamps (on the back side of the cheque containing the statement
Payee account will be credited on realization)
When the main branch sends the cheque to the clearing these stamps are used.
When the Hafizabad branch sends the cheque in clearing NIFT perform these services
and collect the fund on behalf of the sending bank and then these fund transfer to the
bank from where it receive the cheque and then that bank credit the customer account
against that cheque in this way the whole process come to the end.
Inward clearing book
Outward clearing book
Return books
And in work in these books they record all the information about the
clearing that is inward, outward clearing and the returns and I also work in these books.
CHEQUE BOOK DEPARTMENT
WORK DONE BY ME
According to my work in MCB bank I also work in the cheque book
department. The authority of this department also helps me to gain knowledge about the
cheque book. Cheque book is evidence for the customer that he or she have the account
in the bank.
CHEQUE BOOK REQUEST
I have done the lot of work under the supervision of Syed Waqar Haider,
he guide me about the work in this department and all the procedure to issue cheque
book.
Title of account
Account number
22
Sign it properly
Number of leaves
The first cheque book is given to the customer only when all the required documents are
checked. This slip is duly filled and singed by the customer. The signature of the
customer is verified by the bank and new cheque book is issued to the customer and serial
numbers of the cheque are duly entered in the book of the bank. Along with the signature,
person should also write his full name & address.
ISSUING CHEQUE BOOK
When I work in this department I learn that they maintain the cheque
book issue register and I try to learn about this register and work in this register that
contain all the information of the customer that issue their cheque book.
All the information is entered to the register that is maintained by the department holder.
The officer keeps and maintains the cheque book register Cheque book inventory and
cheque books issued are recorded in this register. A cheque contains the ten, twenty, fifty,
or hundred leaves. The cheque book is issue according to the requirement of the customer
what the customer want according to the leaves because the charges are taken by the bank
according to the leave of the cheque book.
The officer keeps and maintains the cheque book register. He help me considering the
cheque book register recording system the Cheque book list and cheque book issued are
recorded in this register. Account number, number of leaves, are also recorded in this
register.
CUSTOMER SERVICES DEPARTMENT
WORK DONE BY ME:
I also worked to understand the customers services department.
According to my work experience during my internship program I learn that in this
department they received the deposits form customers and also provided guide to the
customers who wants to open accounts in bank and also give guide line about the services
and products of the bank.
I performed two main tasks in this department.
1. ATM
2. DEPOSITS SLIPS
23
24
mobile number, and the signature of ATM holder and the signature of authority who
maintain this and the time and date of receiving and issuing the ATM card. All the
condition must be followed by the customer that are mentioned on the ATM form that are
all for the security of the customers.
DEPOSITS SLIPS
In which it receives deposits from customers and gives different information to the
customers according to their requirements. I worked under the supervision of Miss
Madiha (CSO) who tells me how to fill deposit slips. On that day I filled the deposit slips
only. MCB (0191) Hafizabad branch is situated in commercial area and there are so many
customers and so many transaction takes place there. I have filled about 50 slips first day.
There are two pieces of that slip in which one is original and other is carbon copy. In case
of cash deposit after filling the slip it is handed over to customer who present it to the
cashier and cashier receive cash from customer and after signing the slip, Corbin copy is
given to the customer but original is retain in record for prove. In other case when
customer deposits cheque instead of cash, the slip is presented to the clearing officer for
clearing of cheque. Cheque is may be of the same bank or may be of any other bank.
Some customers require information about balance in their account, some require
statement of their account, some want to know status of their account etc, I have tried my
best to tell them and give them required information. As I was working with CSO and it
is her responsibility to tell each and every thing to the customers about which they want
to know. I have got much knowledge from this field and thankful to Miss Madiha for her
co-operation
= 28.50%
=30.63%
25
Working:
2010, 2011
(Annual report 2010, page # 81)
2011
(Annual report 2011, page # 102)
Interpretation:
It shows the profitability of a business. If this ratio is growing then it shows that business
in a good position. Above calculation shows that the latest year profit margin of the bank
is decreased as compared to pervious years. This is not good for the business. In 2010
business has good condition it shows that company have more efficient work in 2010 and
in 2011 there shows less efficiency but in 2012 there is effecient profit as compare to
2010 and 2011.
26
= 2.973 %
=2.734%
Working:
2010, 2011
(Page # 81 Annual reports of 2010)
2011
(Page # 102 Annual reports of 2011)
Interpretation:
Return on assets measure the net income to total assets. This ratio has an increasing trend.
It means the assets of the business are fully utilized in more and efficient way and also
shows the favorable trend of the business. Above ratio shows the bank was high ratio in
the year 2010, and also same in year 2011 and it was much better in the year 2010.
27
2010
16,873,175/69,180,011*100
2011
19,424,906/78,915,003*100
2012
20,940,696/88,156,909*100
= 24.39%
= 24.62%
=23.75%
Working:
2010, 2011
Net Income (Page # 81 Annual reports of 2010)
Total Equity (Page # 80 Annual reports of 2010)
2011
Net income (Page # 102 Annual reports of 2011)
Total Equity (Page # 101 Annual reports of 2011)
Interpretation:
The ratio of net operating profit will be higher in 2010 as compare to 2011 and 2012 so
MCB improve his return on total equity ratio there is a little bit increase in 2012 as
compare to 2010 but MCB should improve it.
28
4. Debt Ratio
Formula (Total Liabilities / Total Assets)
2010
488349 / 567553
2011
564431 / 653233
= 0.86 time
= 0.86 time
2012
664,148,186/765,898,992
=0.87 times
Working:
2010 ,2011
(Page # 80 Annual reports of 2010)
2011
(Page # 101 Annual reports of 2011)
Interpretation:
Debt ratio shows the liabilities of a company. IT shows if the debt ratio is more than 1 it
indicates that company has more debt position. So it has high debt from external sources
as compared to previous year. Debt ratio is 0.8630 in 2010 and 0.8604 in 2011 and in
29
2012 it 0.8671. Finally debt ratio in not favorable as compared to pervious year though
the change is more.
2011
19,424,906 / 760,215
2012
20,940,696/836236.5
= 22.20 Rs.
Working:
= 23.23 Rs.
=25.04 Rs.
2010, 2011
Net Income (Page # 81 Annual reports of 2010)
(No of Outstanding Share = No of share closing balance / 10)
2010(= 7602150 / 10 = 760215)
2011
Net Income (Page # 102 Annual reports of 2011)
(No of Outstanding Share = No of share closing balance / 10)
2012
Net Income (Page # 102 Annual reports of 2011)
(No of Outstanding Share = No of share closing balance / 10)
(= 8362365 / 10 = 836236.5)
20,940,696/836236.5
=25.04 Rs.
30
Interpretation:
It shows the allocation of profit to shareholder. Earning per share (ESP) in 2012 will
show better result as compare to 2010and 2011. So bank is now improving the EPS.
31
Function of HR Department
There is the following function of HR department:
Main function of HRM Department:
Employees performance evaluation
Job evaluation
Job analysis
Develop job Description
Develop job specification according to the organization needs
Staffing
Issuance of vacancies
Employees promotions and transfers
Record maintenance
Compensation and benefits
Coordination and arrangements of meeting for promotions
32
A.
HRP process:
Human resource planning engages in the location of short term and long term purpose
and ambition. HRP make sure that the goals are quantifiable and exact opportune
demanding. Human resource planning is very important appendage of an bank to make
sure that the bank
appropriate occasion.
Forecasting HR Requirement:
In this process human resource department make need assessment and forecast employee
of the bank and future requirement of the bank .forecasting of HR is require for elevation
of achievement plane and future goals of the bank performed by employees.
Floor up approach
Aptitude inventory
Accomplishment plan
HR forecasting
b. Employees
Human resource department asses the need of employees to be hired then the post against
each vacancy is show in the market through media. The bank main purpose is select the
qualified employees for the accomplishment of bank goals.
Employees recruitment:
The recruitment policies of MCB BANK the condition are the following;
33
Sources of Candidates:
o Internal sources
o External sources
o Internal sources:
Internal sources are within the organization and this category, opportunity is given to
MCB lower managers by promotion them.
There are the following categories of the internal recruiting in the MCB bank Limited of
Pakistan.
Job posting
Promotion
o External sources:
34
Serving the employees develop a stronger base of knowledge on topics that effect
their personal lives can make them more productive and less distracted in their jobs.
There are the following categories can be develop the employees.
Communication skills
Conflict management training
Performance management:
Human resource department of the bank conduct the performance appraisal.
Performance management is assisting the employee performance.
HR department can Employee job changes for the reason that of promotion and transfer
and on the occasion of demotion. The HR manger changes job only the selected
employees.
Transfer:
Human resource department is also deals the transfer of employ from one department to
other department or one bank to another bank. Transfer is depending on the job that the
right person transfers from one post to another post on the basis of experience of
employees. Transfer of employees is only conduct by head office of the bank. Eventually
all the workers revolve elsewhere to be enduringly situated at their location of job
whether in head office or the field office of the bank. The purpose of getting staff
prepared to recognize pioneering challenge employ new talents and widen the possibility
of information.
Demotion:
The HR department demoted the employee because of violate the policy and regulation
of bank and carelessness of the employees. The demotion is imposing a penalty for short
period of time after the expiry of this period employ reposition normally. The employee is
demoted because of employee do not conventional the appoint authority. The employee is
demoted when the position of employee downwardly reclassified. The HR department is
demoted employees when one employee is demoted another employee with more
advantage during reduce in manpower.
Separations:s
36
The HR department can take a step of separation when the employee is separated the
management. The separation of employees is some time permanently and some time
temporarily .some time separation is due to termination and resignation.
Termination:
HR manager is terminating the employees when agreement of employment is end.
Employee is also terminating when no more service is required to the employees. HR
manger also terminates the employees when they do not show the proper result according
to bank rules.
Resignation:
The employee is comforted as of the bank owing to his acceptance. When the manger is
resign the HR manger send the resignation letter to the head of department. After
resignation they insure that final salary imbursement is right. The HR manager positions
become aware of date of leaving job and confirm yearly leaves that are exceptional with
the employees. Any exceptional yearly leave residual should be taken prior to say
farewell to the bank at whatever time likely.
Retirement:
The employee is alienated from the bank on explanation of retirement. Human Resource
management Department explanation downward the employee to manger through sendoff dates. Manger put in order informal meeting with employ to converse about the
modus operandi and confirm correct to inquire for incessant functioning. Final the HR
manger retirement letter send to the chief excite.
37
CONCLUSION
During my internship learning program in MCB bank limited Hafizabad. I have
learnt that MCB bank limited is very growing bank amongst commercial banks and is
continuously trying to improve its position. MCB bank is engaged in the commercial
banking and related services also growing Islamic banking. After analyzing the MCB
banks Profit and Loss account, Balance Sheet, Cash Flow Statement, Product and
services and other ratios I have concluded that MCB bank limited is progressing and
rising bank and trying to become the world best bank.
Operating cash flow ratio is showing normal results but there are some fluctuations in
market ratios of the bank which includes dividend per share, earning per share and price
earnings ratio and organization be supposed to take steps for the reason of civilizing it.
According to my evaluation and ratio psychoanalysis of MCB bank the net profit ratio
need to be better as it is symbol of winner for any bank. Gross spread ratio is falling year
to year that is not high-quality for the corporation and non interest income to total income
ratio shows income from operations, it is variable on the other hand in year 2011 it is
showing good indication. Spread ratio is also decreasing in all years which are not good
for the health of business. In go back on assets ratio I see that bank is making efficient
use of its property other than DuPont return on assets bank is in front of defeat. revisit on
total evenhandedness is moribund incessantly from year to year that is not a good
symbol. Debt ratio is representative satisfactory results and Debt/equity ratio also
indicating favorable condition for bank. Times attention earned ratio is showing best state
but Advances/ Deposits ratio is not in positive stipulation for the bank.
While my internship in MCB bank limited (0191) railway road branch Hafizbad I
checked that this bank is working well as compared to its competitors and implementing
computerization in all its branches which make the operational easy and efficient.
38
Strengths:
The bank enjoys a huge portfolio of customer accounts and there are numerous
products of this bank.
branches.
Weakness:
Branch network is not that much in number as its competitors like HBL Bank
Limited, Allied Bank Limited etc.
Opportunities:
Focused marketing and promotion strategy can uplift the banks current output.
39
Threats:
The major threat for the MCB Bank is that increasing number of private and
international banks in the market because they also provide the same facilities.
Other banks are upgrading their portfolios of products and services which is a
fatal thing for this bank.
It should consistently upgrade its software as per the requirements of the State
Bank of Pakistan.
Its banking hours should also be different from other banks. A Sunday
opening in a busy branch can help this.
The bank should promote its products and services in equivalence to modern
day marketing tools.
The bank should also heavily stress upon the need of constant training and
development of its existing as well as new recruiters.
The bank should provide a more charming rewarding plan to its employees
which should base on performance.
The bank should must display proper information to its clients as per the
requirements of State Bank of Pakistan Prudential Regulations.
40
41