1.
2.
3.
Make sure that the CAPS LOCK key has not been accidentally pressed and engaged.
Click Start, point to Connect To, and then click your dial-up connection.
In the Connect dialog box, verify that your user name and password are correctly
typed in the User name and Passwordboxes as provided by your ISP, and then
click Dial.NOTE: If you are not sure what your user name and password are, contact
your ISP for assistance.
3.
Click the General tab, click your modem in the Connect Using box, and then
click Configure.
4. Click to clear the Enable Hardware Flow Control check box, and then
click OK twice.
2.
Click your dial-up connection, and then click Change settings of this
connection under Network Tasks.
3. On the Networking tab, click Settings, and then click to clear the Enable LCP
extensions check box.
Mutual Authentication
You may experience issues logging on to your ISP if your ISP's PPP server is using mutual
authentication. Dial-Up Networking does not support mutual authentication. Contact your ISP
to determine whether your ISP's PPP server uses mutual authentication. For additional
information about modem or dialing problems, click the article numbers below to view the
articles in the Microsoft Knowledge Base: