Ublbankinternshipreport 140203103141 Phpapp01

INTERNSHIP
REPORT
SUBMITTED TO:
INTERNSHIP INCHARGE
SIR TAYMOOR UL HASSAN
SUBMITTED BY:
MUDASRA AMJAD
ROLL # 21
MBA (M1) 5TH
SESSION (2011-2015)
DEPARTMENT OF MANAGEMENT
SCIENCES
((
Internee: Mudasra
PREFACE
The field of banking has always been a source of inspiration for me during
my entire academic career. To work in a bank, to acquaint with its working
mechanism was always a point of interest for me and God gave me a golden
opportunity to complete my internship at UBL, one of the leading bank in
Pakistan and well known in world due to its appearance in the international
markets. I had a general idea about the banking, but once I practically
started the internship in banking field I observed much about banking, I
realized the importance and significance of commercial banking for the
development of economy. To adjust myself in such a large commercial
2 | Internship Report
Of Bahawalpur
The Islamia University
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organization was not an easy task, but by the grace of Almighty Allah aids
my internship in a befitting manner and I learned a lot about the overall
banking arena. This expanded my vision about the banking sector, which in
turn enabled me to make an appraisal of the economic situation of our
country. This report is a thorough essence of my rigorous studies which I
undergone through in a period of six weeks from 22-07-2013 to 29-08-2013
in a commercial bank. I have exclusively studied and observed the
operations/ functioning of the bank and tried my best to abreast myself with
all the dimensions of the banks. The purpose of this report is to evaluate the
performance
of
UBL
in
diversified
avenues
and
give
concrete
recommendation for further improvement. Although the bank is functioning

satisfactory, but the path to ultimate success is still full of threats and
hurdles. It was a great experience to work there and contribute handsomely
in the process of appraising its pros and cons and feeling to be a significant
part of the bank. I am thankful to all those who helped me in one-way or the
other and guided me in the preparation and compilation of this report in a
presentable fashion.
ACKNOWLEDGEM
ENT
By the Grace of Almighty, the most Merciful, the most Beneficial, I'm today
submitting my internship report, at the end of my first pragmatic experience
and I'm glad to have it with UBL, where you come first, only if you're the
customer. Thirst of learning is inside you, and whatever the environment, if
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you're willing to learn, you do. At UBL, I had a new, challenging, yet a perfect
environment to learn. My parents' prayers and their teachings were always
with me and hereby I will like to take this opportunity to show my gratitude
to all those who made my internship an adventurous outwit.
Here I am, from more professional and rather corporate environment of UBL
Fride gate branch. I never knew what it all going to be. As I enter the branch,
despite of the most hectic schedule, Maam Farah and Sir Zeeshan
helped me so much. I'm really grateful to both of them for clarifying my
concepts and making me learn from your experience. Whatever I learnt from
you will definitely help me in my upcoming study and the professional life
ahead. Thank you so much for being so co-operative and so helpful every
time.
In the end, I will like to thank all other colleagues, Maam Maryam, Sir
Ahtasham, Sir Zubair, Sir Waqar, Sir Osama, Sir Khalid, Sir Babar, Sir Fazal,
Sir Amir and all my other fellow internees, for their unconditional support and
help in making me learn in a good environment.
TANKS TO ALL
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DEDICATION
When the person does something, there must be an inspiration behind for
doing work. Especially I dedicate my work to my Mother from whom I have
received a Great inspiration and boost for doing this important work. In
addition, I dedicate this work to my siblings and my Teachers, they guide me
and show their confidence on me and realizes me that I am very capable of
doing this work. I dedicate my work to all my friends and colleagues who
really help me to perform this work. May ALLAH bless all of them
TABLE OF CONTENTS
Sr.
#
no
1.
Contents
EXECUTIVE SUMMERY
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Page
number
s
10
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2.
INTRODUCTION
11
3.
Banking system
13
4.
Towards islamization of economy
14
5.
Advantages of banking system for economy
15
6.
UBL HISTORY
16
7.
Importance of UBL
18
8.
Vision and mission
20
9.
Core value
21
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Objectives of UBL
Role of UBL banking sector
Functions of UBL
Corporate level strategies
Organizational structure
Hierarchy of Organization
Branch functional chart
Board of directors
Company information
22
23
24
25
26
27
28
29
31
20.
21.
22.
23.
24.
25.
26.
27.
DEPARTMENTS
Deposit department
Human resource department
Remittances department
Foreign exchange department
Collection department
Credit department of UBL
Clearance department
32
33
45
47
53
56
59
67
PRODUCT AND SERVICES
28.
Retail banking product
29.
Corporate products
30.
Commercial banking services
31.
Complementary services
32. FINANCIAL ANALYSIS
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74
74
75
96
100
102
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33. SWOT ANALYSIS
117
34.
Strength
35.
Weaknesses
36.
Opportunities
37.
Threats
38. SUGGESTIONS AND RECOMMENDATIONS
118
120
121
122
123
39. CONCLUSION
125
40. ANNEXURE
131
EXECUTIVE SUMMARY
This is an internship report regarding the introduction of UBL and their products and
my learning and understanding during my internship program.
This internship report is actually is brief discussion of functions that are performing
at United Bank Limited. UBL was established in 1959 and is one of the major
commercial banks of Pakistan. The Bank is making every effort to meet the up7 | Internship Report
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coming challenges through strategic planning and making the best use of the
resources at its command. A professional team was appointed in mid-1997 to
restructure the bank and to commence rightsizing. The management is also in the
process of rationalizing the branch network, identifying, and recovering its doubtful
and classified portfolio.
It has planned to institute major improvements in customer services and internal
systems to improve efficiency. The bank is increasing resource mobilization through
regular deposit campaigns and accelerating the process of recovery of outstanding
advances and non-performing assets. UBL has assets of over Rs. 747 billion,
Shareholder's Equity of over Rs. 14 billion and a solid track record of 50 years - in
addition to the convenience of over 1200 branches serving you throughout the
country and also at several overseas locations.
This report starts with the brief introduction of UBL along with the business sector of
the bank and banks future plans. The banks complete range products are mention.
Organizations hierarchy chart and a brief introduction of all departments in which I
performed. Comments on UBLs structures are given at the end of this section. The
Ratio analysis of bank is given in last section of report. The ratios and their formulas
along with the Bar charts are performed and give comments about the performance
of BANK.
In the End I briefly evaluate the Organization according to my learning, and
concluded my views about the UBL, the last part of report tell you about some
suggestions and Recommendations for bank. As we know that DMS sent their
students for internship in different organizations, so that students can work
practically and observe their respective organization under the knowledge which
they gain from MBA.
INTRODUCTION
Students of MBA studying courses leading to Master degree in Commerce are
required to undergo an internship program me of six month duration. This is
an
essential
academic
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requirement.
The
internship
is
followed
by
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comprehensive report writing, required to submit to the research and

development division (R&DD) of The Islamia University of Bahawalpur. This
report is properly evaluated on the basis of its description and analytical
capabilities by internal and external examiners. I did my internship in United
Bank Limited Fride Gate Branch.
PURPOSE OF STUDY:
The purpose of the study is to work in real life situation and learn banking
practice by doing.
In this context its objectives are:
i. To analyze banking operations i.e. operational analysis, financial analysis.
ii. To develop concrete and feasible recommendations.
iii. To improve report writing skills.
SCOPE OF STUDY:
The study is confined to banking operations. An attempt, along with all its
limitations, to collect financial data and general statistics of the bank has
been made. Keeping in view the purpose of the study, which is to make an
acquaintance with practical doings in the bank, this seems a comprehensive
effort.
LIMITATION OF STUDY:
It is to admit that the study attempts only those aspects, which are closely
relevant to the purpose of the study. Facts and figures, which otherwise
might be equally important, but not having a direct bearing on the
conclusions arrived at this study, have been ignored. The most important
limitation from which the study suffers is the non-availability of information
in a manner required for analysis and the secrecy of the bank. Another
important limitation of the study is time and space constraint.
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METHODOLOGY OF STUDY:
Primary
and
secondary
data
were
used
in
compilation
of
report.
Methodological tools were:

i. Primary Data:
Personal Observations.
Discussion with Bank Personnel.
ii. Secondary Data:
Brochures/ Manuals of the bank.

Annual Report
State Bank Foreign Exchange Manual
Bank internship reports on UBL available in library.
Journals, newspapers and books.
Internet.
BANKING SYSTEM
Banking services are extremely important for both economies developed and
developing economy such as Pakistan. Banking services serve two primary
purposes. First one is, by supplying customer with the basic mediums-ofexchange (cash, current account and credit cards). Without these familiar
methods of payment, goods could only be exchanged by barter, which is
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time-consuming and inefficient. Second, by accepting money deposits from

savers and then lending money to borrowers, banks encourage flow of
money to productive use and investments. Without this flow, savings would
sit idle in someones safe, it would not be available to borrow, people would
not be able to purchase cars or houses, and businesses would not be able to
build the new factories. Enabling the flow of money from savers to investors
is called financial intermediation, and it is extremely important for the growth
of economy.
BANKING HISTORY
Consensus on the origination of word Bank is not yet reached at. Some
authors opinion is that this word is derived from the words Bancus or
Banque, which mean a bench and they further relate banking business
inception to Jews in Lombardy. Other authorities state that the word Bank is
derived from the German word Back which means Joint Stock fund and
later on due to German occupation of Italy, this word was Italianated into
Bank. Authors quote Babylonians (few quotes Chinese) who developed
banking system as early as 2000. B.C1
BANKING IN PAKISTAN:
Banking started in Pakistan after the bold and emergent decision of
formulation of SBP on July 30, 1948. Thereafter this sector has witnessed
enormous growth. In 1974 banks were nationalized, in the hope that new era
of growth could be achieved through it. However the process is reverse since
1991, up till now MCB, ABL, and UBL have been privatized and HBL is in the
process of its privatization.
TOWARDS ISLAMIZATION OF ECONOMY

Interest based transactions/businesses are Haram in Islam. The GOP has
shown. Interest is to eliminate interest from its economy by developing
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various alternatives. To achieve this objective various efforts are made with
the following outcomes.
DEPOSITS:
S A Haq. (1998) Practice & Law of Banking in Pakistan (6th Ed.)

The Council of Islamic Ideology (1980). Elimination of Riba from
Economy.
PLS (Modarba) Accounts
Current Accounts: (with no return paid)
LOANS:
Qarz-e-Hasana
Lending on the basis of Service charges
TRADE RELATED MODES OF FINANCES:
Bai Muajjuai; purchases of goods by banks and their sale to clients at
appropriate mark-up in prices.

Bai-Salam; purchase of goods from clients by banks and their resale to
the client at increased prices, to be paid in future.

Financing for development of property on the basis of developmental
charges.
Ijara: leasing.
INVESTMENT TYPE OF MODES OF FINANCES:
Musharaka: financing on the basis of profit and loss sharing.

Modaraba: equity sharing of borrower profit and loss on basis of
purchase of modaraba certificates.

Rent sharing.
Equity participation through purchase of shares.
ADVANTAGES OF BANKING SYSTEM FOR ECONOMY

The deposit and loan services provided by banks benefit an economy in
many ways. First, Current account, because they act like cash, make it much
easier to buy goods and services and therefore help both consumers and
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businesses, who would find it in convenient to carry or send through the mail
huge amounts of cash. Second, loans enable consumers to improve their
standard of living by borrowing money to purchase cars, houses, and
other expensive consumer goods that they otherwise could not afford.
Third, loans help businesses finance plant expansion and production of new
goods, and therefore increase employment and economic growth. Finally,
since banks want loans repaid, banks choose borrowers carefully and
monitor performance of a companys managers very closely. This helps
ensure that only the best projects get financed and that companies are run
efficiently. This creates a healthy, efficient economy. In addition, since the
owners
(stockholders)
of
company
receiving
loan
want
their company to be profitable and managed efficiently, bankers act as surro

gate monitors for stockholders who cannot be present on a regular basis to
watch the companys managers.
UBL HISTORY
United Bank Limited was incorporated in Pakistan with the registered office in
Karachi, and the principal office situated in Islamabad. UBL has assets of
over Rs. 747 billion and a solid track record of over fifty years - in addition,
the bank operates 1200 branches all over Pakistan including 7 Islamic
banking branches, and 1 branch in Karachi export processing zone and 17
branches outside Pakistan.
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The banks ordinary shares are listed on all three stock exchanges in Pakistan
and its global Depositary Receipts (GDRs) are on the list of the UK Listing
Authority and the London Stock Exchange Professional Securities Market.
These GDRs are also eligible for trading on the international Order Book
System of the London Stock Exchange. Join us in a world class journey and
let us serve you better, because at UBL You come first!
November 7th 1959, Pakistan witnessed an event that would change the way
we banked forever. It was not just the inauguration of UBLs first branch at I.I.
Chandigarh; it was also the birth of the culture of service, a culture of
innovation and a culture of financial excellence!
By June 1960, shortly after six months of opening its doors to the public, UBL
had branches in:
Karachi
Dacca
Lahore
Lyallpur
Chittagong
And Narayanganj
In 1963, UBL became the first bank in Pakistan to have a branch overseason William Street in London, United Kingdom. True to our promise of
providing service and care beyond the ordinary to our customers, UBL and
You have had a history. The first saving scheme for school going children was
launched as early as 1960 or the formation of Pakistans first Staff College of
employees in 1964, UBL, through the motivation of its staff and the trust of
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its customers, continued to grow at a spectacular pace. In 1967, UBL had hit
the dawn on information in terms of technology, by introducing computer
banking to Pakistan and in 1971, UBL once again paved the way by
launching 3 online branches in Karachi.
Throughout its history, UBL has kept pace with- and often exceeded the
changing needs of changing times. Keeping the tradition of innovation alive,
UBL introduced Pakistans first credit card, the UNICARD in 70s and left its
mark by launching the Pak Rupees traveler cheques in 1971. Staying true to
its roots, UBL was also the first bank to have an Islamic banking division and
the first to introduce e-banking facilities at Hajj.
In the 1990s the government of Pakistan decided to change the face of
banking by creating a blueprint to privatize UBL. At this point, financial
experts were called on board to set the bank back on course, and with
implementation of relevant changes, the government privatized the bank in
the year 2002 Best way and Al Ayaan collaborated, forming the cornerstone
for the UBL of tomorrow. Today, UBL opens its eyes to a new vision every
day, a vision of resurgent excellence and renewed commitment to our
customers. 52 years into our glorious history UBL is now part of one of the
worlds largest financial services groups.
IMPORTANT ABOUT UBL

United Bank Limited was incorporated in Pakistan with the registered office in
Karachi, and the principal office situated in Islamabad. UBL has assets of
over Rs. 747 billion and a solid track record of over fifty years - in addition,
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the bank operates 1200 branches all over Pakistan including 7 Islamic
banking branches, and 1 branch in Karachi export processing zone and 17
branches outside Pakistan.
The banks ordinary shares are listed on all three stock exchanges in Pakistan
and its global Depositary Receipts (GDRs) are on the list of the UK Listing
Authority and the London Stock Exchange Professional Securities Market.
These GDRs are also eligible for trading on the international Order Book
System of the London Stock Exchange.
NUMBER OF BRANCHS:
UBL has a large network of branches, which extends to the remotest areas of
the country. In December 1983, there were 1623 branches whereas in 1974
it had only 1238 branches and in October 2003 these figures show total
number of 1007 branches UBL has been very active in increasing its
overseas branches network. The first foreign branches were established in
London in 1963. Now UBL has branches in Bahrain, Qatar, Saudi Arabia,
United Arab Emirates, Yemen Arab Republic, UK Switzerland, Egypt, Oman
and The United States. These branches are playing a significant role in
channeling home remittances and foreign trade of Pakistan.
COMPUTERIZATION OF UBL:
UBL has taken leading start in the introduction of computers in (1966-1968)
in important cities. Its three computers centers Rawalpindi, Lahore and
Karachi are equipped with the modern mainframe computers of various
capacities. Every branch
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has been decorated with microcomputers. The use of computers has enabled
the bank to save time and efforts raise efficiency and deliver the goods
speedily to its customers. This has also allowed the bank to maintain its
leadership within the industry.
UBL - ON LINE SYSTEM

Themes of this service is Access anytime, anywhere, any device which
symbolizes comfort, convince and connectivity. UB-Online a web based
service that can be accessed through multiple media link like, (1) PC via
internet (2) Mobile phone with WAP or free SMS) (3) Personal Digital (4)
assistants and (5) Plain telephone; following are some of the exciting
features:
Accounts statement & electronic data interchange

Graphical analysis
Alerts service /facility, search facility and activity long
The banks as another computer-based system known as UIBANK
Which is a well-develop on-line branch-banking package. The system

automatically prepares various report, central bank returns, and statement of
accounts for customers.
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UBL vision and

mission
To be a world class bank
dedicated to excellence, and to
surpass the highest
expectations of our customers
and all other stakeholders
Set the highest industry standard for
quality, across all areas of
operation,
on a sustained basis
Optimize people, processes and
technology to deliver the best possible
financial solution to our customers
Become the most sought after
investment
Be recognized as the employer of choice
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CORE
VALUES
*Honesty
and
integrity
*Fairness
and
*Humility
meritocrac and mutual
y
respect
*Commitm *Teamwork
*Caring
ent and
and
and socially
dedication collaborativ responsible
e spirit
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OBJECTIVES OF UBL:
The united bank limited sets its goal annually does revision of them and
takes monthly feedback.
To
To provide
achieve
thegoals
on
the
which
lineare
in profitin
facility
terms?
every
branch of
bank.
Make best
efforts to
win the
trust and
confidence
of its
customers.
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To adopt
Tomodern
make it
banking
leading
technique
bank in
s.
banking
banking
sector.
Operation
s
proficientl
y
assigned
by the
governme
nt.
To get all
Efficient
the
in
branches
providing
computeri
evening
zed.
time
facilities.
Boost the
financial
sector all
over the
world
particularly
in Pakistan.
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ROLE OF UBL BANKING SECTOR:

The impressive growth and development, which UBL achieve, present it
undoubtedly the most dynamic and progressive. In a very shorter period of
time it became one of the leading banks overtaking several other older and
its competitor banks. The major contributions the bank has made are
enlisted below:
ROLE
ROLE
ROLE
Promotion
of sports
Record
setting
performan
ce and
commitme
nt to serve
the
customers
Personalize
d service
and
dynamic
approach
Human
resource
developme
nt
Diaries and
calendars
received
prizes too
Professiona
l
manageme
nt
Modern
banking
policy
Credit
cards
(unicard1970)
Travelers
Cheques
(Humarah1971)
Small loans
(or) micro
credits
Utility bills
collection
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FUNCTIONS OF UBL
UBL is a commercial bank, which transacts the business of banking in
accordance with the provisions of BCO, 1962. Section 7 of the Act authorizes
banks to engage in the prescribed form of business. In the light of this
section
UBLs functions can be categorized as under:
F
u
n
ct
io
n
s
Agency services
General Utility Services
Underwriting of loans raised by Government
or public bodies and trading by corporations
etc.
Acting as executer, trustee or attorneys for the
customer.
Providing safe custody and facilities to keep
jewelry, documents
securities.
Providing
specializedorservices
to customers,
and
Hajj-related services.
Collecting cheques & bills exchange from its
customers
Issuing of travelers chafes to give credit
facilities to travel.
Issuing of letter of credit to facilitate imports
and export.interest due, divided pensions and
Collecting
other
sumsbills
to customers.
Accepting
of exchange on behalf of
customers..
Transfer
of money from place to place.
Acting as executor, trustee or attorneys for the
customer.
Purchasing shares for the customers.
Undertaking foreign exchange business.
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CORPORATE LEVEL STRATEGIES

Corporate strategy is the direction an organization takes with the objective of
achieving business success in the long term.
BUSINESS LEVEL STRATEGIES:

It means the tactics to beat the competition.
The main focus is building relationships and being known by the way
they do business. Management recognizes that a banking relationship
requires compatibility, communication, and cooperation and that each
customer deserves nothing less than full attention and available
resources to meet their financial objectives.
Core value and corporate culture is based on the belief that superior
personalized service is the most important product. Bank is in the
process of getting to know customers by name and understand their
business and personal financial needs.
DEPARTMENTAL/FUNCTIONAL LEVEL STRATEGIES:

Operational methods used to implement the tactics.
To establish sound relationship with top industrial groups and various

multinationals.
To launch the innovative products as which cater to the needs of

different segments of the markets?
Bank main focus is to provide the extensive training to employees in

process, products, marketing and selling skills introduced.
To implement a performance appraisal process to provide motivation

and a merit oriented culture in the bank.
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ORGANIZATIONAL STRUCTURE
President
President Secretariat
Division
Division
Division
RHQ
RHQ
Hub Branch
Hub branch
Spoke branch
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Hierarchy of Organization
Chairman
Deputy Chaiman
Board of Directors
Executive Committee
Managing Directots
SEVP
EVP
VP
Non Clarical
Staff
Officer IGrade
Officer Grade
Officer
Clerical
Staff
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Officer III
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BRANCH FUNCTIONAL CHART:

Area manager
Sir Ahtasham
Operational
manager
Credit department (Sir

Amir)
Computer department (Sir

Osama)
Account opening (Sir Khalid &

Sir Babar)
Cash department (Sir

Tymoor)
Foreign currency (Sir

Fazal)
Clearing (Sir
Zeeshan)
Bills and remittance

(Mam Farah)
Finance (Mam
Mariym)
Legal department
Audit department
Employees
working
BOARD OF DIRECTORS
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His Highness Sheikh Nahayan Mabarak Al Nahayan
(Chairman)
The Chairman of the Board, Sheikh Nahayan Mabarak Al-Nahayans life and
career have been characterized by creativity, innovation, and dedicated
public service. In his role as the Minister of Higher Education and Scientific
Research.
Sir Mohammed Anwar Pervez, OBE, HPk (Deputy Chairman)
Sir Mohammed Anwar Pervez, OBE HPk is Deputy Chairman of Board of

Directors of United Bank Limited. He is also Chairman of Bestway Northern
Limited in UK.
Mr. Atif R. Bokhari (President & CEO)
Mr. Atif R. Bokhari, currently President & CEO, United bBank Limited (UBL).
Mr. Omar Ziad Jaafar Al Askari (Director)
Omar Ziad Al Askari is the Chairman and Chief Executive Officer of United
Technical Services. He is a Certified Public Accountant.
Mr. Zameer Mohammed Choudrey (Director)
Mr. Zameer Mohammed Choudrey has been a Member of the Board of

Directors of United Bank Limited. He is Chairman of the Board Audit
Committee. He is also a Director of UBL Insurers Limited.
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Mr. Seerat Asghar (Director)
Mr. Seerat Asghar has been appointed as Director of United Bank Limited by
the Government of Pakistan with effect from 30th March, 2010. He is also a
member of Human Resources Committee of the Bank.
Mr. Rana Assad Amin (Director)

Rana Assad Amin has been appointed as a Director of United Bank Limited
by the Government of Pakistan pursuant to Section 183 of the Compainies
Ordinance, 1984.
Mr. Amin Uddin(Director)
Mr. Amin Uddin has been appointed as member of Board of Directors of

United Bank Limited.He is a member of Board Audit Committee of UBL and
insurance limited.
Mr. Arshad Ahmad Mir (Director)
Mr. Arshad Ahmad Mir, appointed as member of Board of Directors 26

October 2009
SUBSIDIARIES
1. Switzerland united national bank limited.
2. United Bank AG (Zurich)
3. United National Bank Limited
4. UBL fund managers limited
5. United executors and Trustees Company limited
ASSOCIATES
UBL Insurers Limited
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Oman United Exchange Company LLC
COMPANYINFORMATION
Registered Office:
Company Registration No.
13th Floor, UBL Building, Jinnah

Avenue,
0001026
Blue Area,Islamabad.
National Tax Number

Head Office
State Life Building No.1, I.I.
0801164-8
Auditors
Chundrigar Road, Karachi 74000,

Pakistan.
(M/s. KPMG Taseer Hadi & Co) and

(M/s. BDO Ebrahim & Co)
Chartered
Share Registrar
Accountants
M/s. THK Associates (Pvt.) Limited

Ground Floor, State Life Building
No. 3,
Dr. Ziauddin Ahmed Road,
Chief Financial Officer
Mr. Rayomond Kotwal
Karachi Pakistan
UAN No. 021- 111-000-322
Fax No. 021- 35655595
Company Secretary &

Chief Legal Counsel
Mr. Aqeel Ahmed Nasir

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Contact Center: 111-825-888
Website:
Legal Advisors
www.ubldirect.com
M/s. Mehmood Abdul Ghani & Co
Email:
(Advocate)
customer.services@ubl.com.pk
Contacts
UAN :
111-825-111
DEPARTMENTS
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Deposit department
Human resource
department
Departmen
ts
Remittance department
Foreign exchange
department
Collection department
Credit department
Clearance department
Departmen
ts
Departmen
ts
DEPOSITE DEPARTEMNT
As per the definition of Banking under see 5(b) of BCO 1992 one of the
main functions of a bank is to accept deposit. Deposits are the backbone of
any bank; other functions of the bank primarily depend upon the type and
size of deposits. Function perfumed by cash and deposit department in UBL
Fride gate Branch.
Fried gate branch accepts deposits under the following three accounts.
i. Current account
ii. PLS saving account
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iii. Terms Deposits
TYPES OF ACCOUNT:
UBL BASIC BANKING ACCOUNT:
In this type of account minimum of two withdrawals and deposits are allowed
per month and free of charges. If customer do more transactions above the
mentioned limited then the flat fee is charged as per rates are prevailing
according to bank policy. This account is free from Levy charges in case of
not meeting minimum balance requirements.
A. INDIVIDUAL ACCOUNT
In this account a single customer operates the account. The banker will run
the account according to the rules, but if the customer gives special
instructions the Bank will have to follow it.
B. JOINT ACCOUNT:
In this type of account two or more than two persons will open the account.
The account will be operated by one account holder in case of (either of the
survival). If the instructions are not given, all the account holders will have to
sign the check.
NATURE OF ACCOUNTS IN UBL

A) CURRENT ACCOUNT:
These are non-profitable demand accounts. The account can be opened with
minimum amount of rupees 1000/-. These accounts are usually maintained
for business purpose. Due to enormous competition UBL has introduced daily
profit current account for corporate clients called (UNISEVER) minimum
balance required is Rs. 100,000/-. If minimum balance requirement is not
met, bank is authorized to recover predetermined charges.
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UBL Business Partner Account (Current Account):
UBL
offers
our
regular
customers
unlimited
deposits
and
unlimited
withdrawals and minimum credit limit of 10000/-. If reduced the amount from
this said limit, the 50 rupees per month should be deducted from the
account unless these are charges are exempted in any case. The Business
Partner Account offers the net banking services plus UBL WALLET and
PREMIUM CARD and other existing products.
UBL Business Partner Plus: (current Account):
UBL offers unlimited Withdrawals and deposits. With the exemption of
service charges, while maintaining the minimum balance of 25000/-. The
ATM and other charges are free according to this UBL Business Partner Plus
(current Account).
B) PLS SAVING ACCOUNT

These accounts were intended with the aim of encouraging thrift among
people. These accounts can be opened either in Pakistani rupees or in few
major currencies of the world. Bank offers (4%- 6%) return on these
accounts. The basic feature is the profit and loss sharing as according to noninterest based banking system. These accounts can be opened in the name
of; individuals, joint names, trust accounts, charitable organizations.
Unlike current accounts, Zakat is applicable on local currency saving
accounts. Minors accounts can be opened on the condition that their
guardians shall operate these accounts.
C) TERM DEPOSITS:
Term deposits are also called fixed deposits. These can be withdrawn after a
specified period of time. Interest is paid to the depositor on all fixed or term
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deposits. The rate of return varies with the duration for which the amount is
kept with bank
There are two types of term deposits.
i. STDRS Special Term Deposit Receipt (local currency):
Special Term Deposit Receipts are issued for different periods of maturity
ranging from one month to 5 years, having attractive returns. There is no
limit on denominations.
ii. NTDRs Notice Term Deposit Receipt (local currency):
These are term deposit with special features that these can be withdrawn
any time but after giving a predetermined and pre agreed early notice.
REQUIREMENT FOR OPENING OF ACCOUNT:

To open an account in UBL the customer will have to fill an account opening
form in front of bank officer. He has to sign in all required places in front of
the officer.
Documents Required in Account Opening:
i. N.I.C Copy.
ii. Account opening form (provided by bank)
iii. Two photograph (in case of illiterate person)
iv. Specimen Signature card (Provided By Bank)
v. Cheque Requisition Form
vi. Introduction of Account.
PROCEDURE FOR ACCOUNT OPENING:

Penning down information and keying it into the system does seem a simple
and tedious job but it is not. My initial five days at customer service
department was the liveliest experience of my internship. Though physically I
was there just to assist the account opening officer, but it turned out to be
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much more for me. That is when I first actually imitated as a presenter of
UBL to customers, when to many people, I'm their hope.
UBL offers a variety of options for anyone; to everyone. You are an investor,
regular businessman, middle man, salaried person or a house wife; UBL
serve you in every way it can through its commendable and reliable services,
because at UBL, YOU come first.
Working at Customer Service Department, I did counter with different types
of customer and opened their accounts under the supervision of the officer.
When you have the sole responsibility to open the accounts, it's always very
important to understand the needs of your customer. Understanding the
psyche of customer is very important. Until and unless you're completely
satisfied that the customer has genuine reason and need to open the
account, don't do so.
ACCOUNT OPENING FORM:
In all the documentation within the bank, clearness and tidiness are the
major features. Over writing and cutting should always be avoided as it may
lead to any misinterpretation. Account Opening Form is the most important
documentation when a customer walks in for commercial banking and wants
to develop a relationship with us. In AOF, all the necessary information
should be completely scrutinized before the customer walks back. Now lets
look at some of the salient requirements of AOF and their importance.
CURRENCY AND TYPE OF ACCOUNT
It offers you all the eight different types of accounts mentioned before. First
understand why the customer is here and what type of account suits him a
lot. Scale down all the options suiting his investment or requirement and help
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him choose what is best for him. Outline all the salient features of that
particular account to him and make him tick the best box.
Mark the currency box if the customer wishes to deposit in currency, in case,
other than PKR.
NATURE OF ACCOUNT
Understand and choose the desired nature of account.
INDIVIDUAL ACCOUNT (SINGLE/JOINT)

Determines if the account is personal or joint. Once again understand your
customer here. Illiterate and gullible customers should better opt for joint
account for their own security.
PARTICULARS OF ACCOUNT
First of all the title of account is entered by which it will be called off.
Following is the Key/Secret Word of six characters which is mostly preferred
to be mothers name because its simple unforgettable. Key word is used to
verify the customer on phone or while other subsequent inquiries. Next
comes the mailing address; where the bank should mail anything it has to.
Next is the permanent address of the customer, which should be copied from
the CNIC of the customer. E-mail address is mandatory for Net banking and
e-statement facility whereas Mobile number for mobile banking. Lastly, it is
your choice to hold your statements for collection or mail it to you.
Here make sure mandatory fields are entered and any valid contact number
must be provided.
PERSONAL INFORMATION
Following portion summarizes social with standing of a person. Applicants
name, Fathers or husbands name, gender, marital status, Date of birth,
nationality, country of residence and identification source and its number
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should be enter. Make sure the source of identification is not expired.

Enter NTN if available. Know the occupation of the applicant and check the
respected box.
In case there is more than one account applicant, fill in all the above
mentioned information for other applicant as well.
*Its a good practice to ask for the original identification source of the
customer and pen down the number and expiry date directly from it.
NEXT OF KIN
In case if the account holder is somehow not contacted, this portion provides
information of the person who should be contacted instead. Persons name,
relationship, address and Telephone number should be provided.
BUSINESS ACCOUNT
Determines that the party has its own entity under which the account will be
supervised. Match the respected category and check the box. The customer
is marked as a walk in, marketed or referred customer. Name of parent and
other companies are entered. Geographical area of activity is mentioned.
How the business earns is mentioned to know the business type. Then
similarly mode of transaction, ultimate beneficiary, initial deposit and
approximate maximum value of transaction per month is recorded.
*Finally after fulfilling all the necessary requirements, the officer here by
recommends to open the account of the customer.
PARTICULARS OF ACCOUNT
Here the information about the business is filled in. Title of account,
company/business name, and nature of business, office/mailing address,
head office /registered address, office email and NTN are mandatory
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information required for business account. CNIC is required in case of sole

proprietor ship and information of few persons are required who can be
contacted in case of companies. Here we need to know that who will be
operating the company accounts.
ADDITIONAL INFORMATION
Existing relationship with UBL
In case if the customer already has some relationship with UBL, it should
be mentioned here. This is just in case to formally know and cross
check the
customers provided information.
Existing relationship with other banks

This is to know what relationship the customer has with other banks, if any.
UBL Wallet ATM/Debit Card
Here first define your customer what ATM card is, what are its features and
what is the difference between its different options. Enter the name of the
customer in Name on card field. Then is the option of supplementary
ATM card. A customer can issue up to 9 supplementary cards. If
supplementary card is required, a UBL Wallet VISA card requisition form is
filled in which details
about supplementary card holders is penned.
Zakat Deduction (only on PLS A/C)

PLS account holders can directly pay Zakat from their accounts, if they are
willing to.
Other UBL Products
Account holders can opt for UBL Netbanking, UBL Orion, Credit card, Personal
loan, Car Financing, Mortgage and Business Finance.
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Operating Instructions
This identifies the signing authority of the account. It can be operated singly,
either or survivor, jointly, mandate or by any other in special cases.
Statement of Accounts
This specifies how early the account statement is required. It can be daily,
weekly, monthly, quarterly or semi annually. Customers can choose Mail or e
Statement or both.
Special Instructions
Special instructions, if any, are registered here. It usually certifies further
theoperating instructions of the account.
Account referred by
Detail of person referring the customer is entered here.
Terms and Conditions
These terms and conditions outline the policy of bank about its accounts
regulations. Abidance by state bank laws and banks policy is
compulsory and customers signature at the end of the statement is his
abidance by the law
Indemnity and Undertaking
Here the customer agree by the bank policies and agree to its terms.
Applicant signs the undertaking and officially agrees to be a part of UBL.
*As an account opening officer, you must enclose all the signatures and
should verify them. Every cutting on the AOF should be verified by
customer's signature, and officer should verify the customer's signature.
FOR BANK USE ONLY
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Special Category of Account
If the account is of minor, UBL staff, Illiterate, Blind or Registered Alien,
it should be checked respectively. Passport size Photographs are

required in this case and customer can only make the transaction personally.
Make sure signatures
are not too simple or shaky. If so, again passport size
photographs may be required and transactions can only be made personally

for customer's own security.
Service Charges
This is the minimum balance penalty which is applicable to all except
students, mustahiqueen of zakat and government employees' salary or
pension purpose accounts
Know You Customer
Here's an assessment that the account opening officer do in order to
understand some aspects of the new customer relationship.
Individual Account
The customer is marked as walk in, marketed or a referral; he/she is a public
figure or not. Moreover what will be the customer's sources of funds? What
would be the usual mode of transaction and what would be the intentions of
account with UBL. Who will be the ultimate beneficiary and what the
approximate value of transaction per month is.
DOCUMENTATION TO BE OBTAINED
Individuals
Photocopy of CNIC/Alien Registration No./ passport

Photocopy of service card/employment card/student card
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Sole Proprietorship
As above and NTN/Sales Tax Registration Certificate

Application to open account on sole proprietorship letter head
Rubber stamp of sole proprietorship is to be affixed on AOF and
SSC.
Partnership
Photocopy of CNIC of all partners

Application to open account on partnership letter head signed by
all partners
Attested copy of Partnership deed
Copy of Registration certificate with Registrar of Firms
Authority letter in favor of person is responsible to operate the
account.
Rubber stamp of partnership is to be affixed on AOF and SSC.
Joint Stock Companies
Certified copies of Resolution of BoDs for opening of account and
certifying the person responsible to operate it

Memorandum and Article of Association
Certificate of Incorporation and Commencement of business
CNIC of all the directors
NTN/Sales Tax Registration Certificate
Rubber stamp of Company to be affixed on all documentation
Clubs, Societies and Associations
Certified copies of:

Certificate of registration
By-Laws/Rules and Regulations
Resolution of governing body to open an account, certifying the
person responsible to operate it.

NTN/Sales Tax Registration Certificate
Rubber stamp of Company to be affixed on all documentation
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Agent Accounts
Certified copy of 'Power of Attorney'

Photocopy of CNIC
Trust Accounts
Photocopy of Certificate of Registration

Photocopy of CNIC of all trusties
Certified copy of instrument of trust
Executors and Administrators
Photocopy of CNIC of Executor/Administrator

Certified copy of Letter of Administration or Probate
SPECIMEN SIGNATURE CARD (SSC)

Whenever a customer visits us to make a transaction, we cannot all the time
verify his signature by AOF. For this purpose SSC is signed and then scanned
into the system. So whenever the signature requires verification, it can be
done through systems next to employees. SSC comprises of Branch code,
A/C No., date, customer's name, special instructions and two signatures.
CHEQUE BOOK REQUISITION FORM

At the opening of account, this form is filled, identifying the account number,
number of leaves and whether to hold cheque book for collection or to mail
it.
LETTER OF THANKS
A letter of thanks is dispatched to the mailing address of the new account
holder and its copy is attached to the AOF. Actually this letter of thanks is for
the confirmation of this fact that customer actually lives at the mentioned
address.
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ATM BALANCING PROCEDURE

The balancing of ATM maintained in those branches maintaining the
UNIBANK 2000 system. The branches which are converted to SYMBOLS
have no need of process of ATM balancing. The cashier put cash in the
cassettes of ATM Machine in early morning. Then the Role of previous days
off line and online transactions is given to RBO. The RBO check the role, and
mark those transactions, which have icons of withdrawals and approved
together, put offline transactions in the system and updated.
The online transactions are checked through the list and role provided from
the ATM Machine. The Cash remaining in the ATM machine balanced daily.
The figures are matched that how much cash is uploaded in the ATM
machine, and how much remaining in the ATM.
HUMAN RESOURCE DEPARTMENT:

The most important asset of UBL is its people. To maximize its work force
investment, the Aim of the Human Resource department is to enhance the
UBL as the best place to work.
In the area of Human resources their goal is to maximize the return on the
banks annual $4 billion investment in personnel expense by improving
efficiency of HR operations and the Effectiveness of all UBLs. For this
purpose and to follow the instructions regarding HR the department of HR
plays an important role.
The main functions of this department are to:
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Assess the need of employees where, ever required.
Provide equity opportunities for all the applicants.
Select the most appropriate person for the job.
For the purpose of selection conduct interviews, tests etc.
Provides training opportunities to the employee both on the job and

outside job.
Motive the employee through the programs adopted by the head

office.
Evaluate the performance of the employees with the help of their

immediate boss.
Recommend reward and promotion for the employees.
Objectives of the Human Resource Department

To accomplish the organization goals and support its strategies HR dept. has
the following objectives.
To establish employee recruitment and selection system for hiring the

best possible employees consistent with the organization needs.
To maximize the potential of each employee in order to attain the

organization goals and insure individual career growth and personal
dignity.
To retain the employees whose performance helps the organization

realize
its
goals
and
release
those,
whose
performance
is
unsatisfactory?
To ensure organizational compliance with state and federal laws those

are applicable to HR management function.
Recruitment and selection
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Human Resource is the most important assets of the organization. It is with

the people that quality performance really begins and ends. Recruitment
represents first contact that a company has with potential employees. A wellmanaged and well-planned recruitment effort results in quality applicants.
UBL has very well planned and well-managed recruitment process .UBL
recruitment process begins with the determination of current and anticipated
(short-long term) personnel needs. After it the requirement of the job are
determined by combining the job specifications. They first try to recruit
people internally. If the applicants are not available internally then they go
for external recruitment.
Performance Appraisal
Performance
appraisal
quantitative
aspects
is
of
the
an
process
Employees
of
assessing
job
qualitative
performance.
The
and
UBL
performance appraisal process answers the following questions:
How well am I doing?
How can I do better?
How well are our employee doing individually and collectively?
The appraisal program of the bank has different methods and different
categories of employees. For clerical staff, they are using job description
method. For managers they use performance planning and coaching
evaluation (PPC & E) programs. It is similar concepts like management by
objective.
REMITTANCES DEPARTEMNT:
Current business trends demand fast movement from one geo-graphic end to
another. Latest technology and telecom data transmission has made it
possible to make such transactions with in minutes. UBL Fride Gate Branch
Remittances Department performs following functions.
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Meanings of Remittances:
Remittance is transfer of funds from one place to another or from one
person to another.
A Remittance is an important service provided by banks to customers as well
as non-customers. Since it is not a free service it is a source of income for
the bank.
Parties involve in remittances:
Four parties involved in remittance:
Remitter
Remittee
Issuing Bank
Paying Bank
Remitter:
One who initiates, or requests for a remittance. The remitter comes to the
issuing or originating branch, asks for a remittance to be made, and deposits
the money to be remitted. The bank charges him a commission for this
service. He may or may not be the branchs customer.
Remittee:
A Remittee is also called the beneficiary, or the payee. The person in whose
name the remittance is made. A remittee is also the one who receive the
payment.
Issuing Bank:
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The bank that sends the remittance through demand drafts, telegraphic
transfers, or Mail Transfers is known as issuing bank.
Paying Bank:
Paying Bank also knows as the drawee bank and the bank on which the
instrument is drawn. It has to make the payment (usually located in a
different city or country).
Kind of remittances:
Transfer within the branch

Transfer from one branch to another
Transfer from one bank to another bank in the same city
Transfers from one bank to another bank in the different cities.
CASH OVER THE COUNTER

The COC is used for the encashment of the Foreign Remittances. The
amounts which are transferred to UBL from different countries are enchased
through that procedure. The following details are required from the
customer, the Original CNIC with Copy. The supervisor asked the customer
from where the remittance received and who send.
The payment is only given to those persons who provide the name of sender
and receiver along with the original CNIC.
1: DEMAND DRAFT (D.D)

D.D is issue by branch of the bank drawn on other branch of the same bank.
PROCEDURE FOR D.D:

Purchaser is asked to fill in an application form duly singed by applicant.
Three things should be maintained in the form.
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Name of Payee
Place of payment
Amount of D.D
Commission is charged on D.D as bank income. The applicant is asked to

deposit the cash specified on the application form to the teller. After
depositing cash the remittances in charge prepare a D.D. That is singed by
two officers must having power of attorney. Bank also provides this facility to
public who do not have account in UBL. They will have to submit a N.I.C copy
along with D.D application form.
DEMAND DRAFT RATES
DDs are always a secure way of paying remittances in other cities. Both
account holders and walk in customers can avail the facility of DDs.
Charges for DDs are:
Up to Rs. 100,000/-
0.10%, Min Rs. 100 for A/C holders

0.20%, Min Rs. 200 for Non A/C holders
Over Rs. 100,000/-
0.05%, Min Rs. 150 for A/C holders

0.15%, Min Rs. 250 for Non A/.C
holders
Issuance of duplicate DD Rs. 150 for A/C holders

Rs. 250 for Non A/.C holders
When DDs are issued, head office accounts are debited and remitters
account is credited, on presentation, head office account is credited and
beneficiary's account is debited.
2. TELEGRAPHIC TRANSFER (T.T)

Transfer of funds to another branch of the same bank with the help of test
numbers. If the test number agrees the bank make payment to the party.
PROCEDURE FOR T.T
The procedure for T.T is same as D.D. But in D.D it is given on a printedpaper and singed by two officers but, in T.T, only test number is given to the
customer.
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3. MAIL TRANSFER (MT)

When the money is not required immediately, the remittances can also be
made by MT. Here the selling officer of the bank sends instructions in writing
by mail to the paying bank for the payment of a specified amount of money.
The payment under transfer is made by debiting the buyers account at the
sending office and crediting it the recipients account at the paying bank.
UBL takes mail charges from the applicant where no excise duty is charged.
4. PAY ORDERS
Pay order is banker cheque issued favoring a named beneficiary. Application
for the PO stamped and the customers account balance is checked or cash
received for the amount PO and other charges. Pay Order leaf is typed and
crossed if required and signed by two authorized persons. Thereafter it is
delivered to the customer. PO can be cancelled at original purchasers
request in writing and surrender the instrument, which then marked canceled
along with other documents and prior entries.
RUPEE TRAVELER CHEQUES:
UBL has launched R.T.C Brand named Hamrah in November 1996. These
are issued to applicants with varied denominations without excise duty and
commission. When issued HO account is credited and on encashment the
same account is debited. RTCs lost cases are communicated to HO and
client is either repaid or new RTCs are issued to him/her.
SECURITY DEPOSIT RECEIPTS (SDR)
Security deposit Receipts are your safe way of making payments. Not only
its free of cost for A/C holders, it also offers you the best liquidity solution as
the
cash continues to be with you until and unless your deal gets final and
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you pay off. In case of cancellation, it's also free of cost for A/C holders and
their amount is returned to their normal account balance.
*for non A/C holders, Rs. 250 is charged. Duplicate fee is Rs. 250 (flat)
PAY ORDER RATES

POs are another safe way of paying your remittances within the city. They are
payable at any branch and then are forwarded for clearing. There charges
are
Issuance of PO
Rs. 75 for A/C holders

Rs. 250 for Non A/C holders
Cancellation of PO
Rs. 75 for A/C holders

Issuance of duplicate Rs. 150 for A/C holders

PO
In case of PO, remitter account is credited and PO A/C of branch is debited.

At presentation, Beneficiary is debited and PO A/C of branch is credited.
UNI REMOTE:
Uni Remote is the online facility of depositing cash to any account in UBL.
With on-line banking, you are connected to the complete network of UBL all
over Pakistan. Uni Remote charges are Rs. 200 for cash withdrawal and
Rs.100 for cash deposit.
This is a new tool for the transfer of money. This is a step towards the online
banking taken by UBL. This tool transfers money from one branch of UBL to
other through electronic transfer. The customer will have to fill the deposit
slip. On the slip he will write the name and account number of the person to
whom the money will transfer, the name of the branch is also written. The
amount is deposited with teller and the receipt is shown to remittance in
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chraged. One I.D copy is also attached with slip. The remittances in charge
will transfer if by using device (computer) through online service. The fund
transfer is must be supervised by another authorized officer. Every time for
this is five minutes.
Major Withdrawals
The withdrawals made by the customer in previous day, over one million are
noted here, in the sheet, after completing signatures of supervisors and
manager. It is filed.
Daily customer transactions
In this sheet all the daily customer transactions are noted, after signing it is
also filed.
Subsidiary Ledger:
It is also Called 110. It is also completed daily.
Daily Over Rides;
It is completed daily also.
The operational Works at start of the day:
The checking of opening of cash, How the cash counter is opened , how the
cash is put into the counter, the opened cash , is recorded in the registers,
the CSOM make sure that the cashier will not take unsorted cash. The
cameras and metal detector and other electronic instruments are working
properly.
Ending the Day:
In end of the day the QUIEMATRIC which is token a machine, we check its
time and it makes all the day. The cash is closed at what limit, and how much
sorted and unsorted cash left in the locker, noted in the relevant Registers.
FOREIGN EXCHANGE DEPARTMENT

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The main functions of foreign exchange department are:
To open the letter of credit (LC) facilitates imports and export.
This department also deals with foreign currency accounts.
This department deals with inward & outward remittances.
This department also performs some general functions relating to

foreign exchange e.g. private travel exchange quotas, business travel
quotas etc.
This department also deals in foreign currency accounts.
Procedure to open an Account in Foreign Currency

There are two types of foreign currency account:
For Residents
Pakistani resident can open the account in foreign currency and following
documents are required.
Photo copy of ID card
Foreign exchange
The remaining process is same as in the case of local currency account.
For Non Residents

Following documents are required:
Photo copy of passport
Photo copy of Visa
Further process is same
Closing of the Account

The same procedure can be used to close this account as in case of local
account.
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Advantages of Foreign Currency Account
No withholding tax
No compulsory deduction of Zakat
No wealth tax is taken
No question about source
Credit card and loan facilities are available
The depositor can get 75% of the loan of their deposits as a loan at low
rate.
No permission of any authority
It saves from devaluation
Foreign Remittances
To transfer money abroad and to bring the funds in country remittances are
used. It is of three types.
Foreign Currency Demand Draft

The sender can make the foreign currency payment by purchasing a bank
draft from branch. Then it is dispatched to receiver. He can claim it from
responding branch.
Requirements:
The debtor must be foreign account holder of UBL.
He must mention the name of foreign bank.
The Govt. must allow the purpose of remittance.
Foreign Mail Transfer:

The UBL issues the order for the payment to the responding branch by mail.
After receiving the letter the responding branch can make the payment.
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Foreign Telegraphic Transfer:

The branch manager sends a telegraphic message to the responding branch
to make the payment to the ultimate client.
Letter of Credit:
LC is a written undertaking by a bank given to the seller, at the request and
on the instruction of the buyer to pay at sight or at a determinable future
date up to a stated amount within a prescribed time limit and against
stipulated document.
Parties involved in LC are;
Buyer
(Applicant)
Seller
(Beneficiary)
Bank
(Issuing Bank)
Condition for Operating LC:

Importers have to fulfill the following conditions before submission of credit
application.
Importer must be Pakistani
Party should be the a/c holder of that bank where he will open LC
LC should be established within 60 days from the date of issue of

license.
Merchandise can be shipped within 12 months from the date of issue of

import license.
Insurance amount should be covered locally.
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COLLECTION DEPARTMENT
Collection department also plays an important role in the operations of trade
finance of UBL. This facility is also provided to the exporters. The difference
between letter of Credit and Collection is that letter of credit when accepted
is become the liability of bank while collection is not the liability of the bank
but upon the performance of the exporter and the importer. It is not a
conditional under taking by the bank. Collection is the handling by bank of
documents, in accordance with instructions received, in order to:
Obtain payment and /or acceptance, or

Deliver documents against payment and /or against acceptance, or
Deliver documents on other terms and conditions.
For the purpose of collection department, there are two types of documents:
1. Financial documents: -means bill of exchange, promissory notes,
cheque, or other similar instruments used for obtaining the payment of
money.
2. Commercial Documents:
- means invoices, transport documents,
documents of title, or other similar documents whatsoever, no being

financial documents.
3.
There are two types of Collection:
1. Clean collection, and
2. Documentary collection.
Both these collection, methods are performed by the collection department.
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1. Clean collection:
Collection of financial documents not accompanied with commercial &
transport documents are called clean collection e.g. collection of Cheque
demand draft, dividend bill of exchange promissory note etc.
2. Documentary Collection:
Documentary collection is the collection of:
Financial documents accompanied by commercial documents ;

Commercial documents not accompanied by financial documents;
Documentary collection is also an instrument available to the
Exporters.
Method of payment:
The payment from the importer through yet presenting bank may be
received one of the following ways;
Payment without Delay:
Amounts collected (less charges and /or disbursements and /or expenses
where applicable) must be made available without delay to the exporter, in
accordance with the terms and conditions of the collection instructions.
Payment by Acceptance:
If the payment is by acceptance then the bank will accept the draft and
made the payment when it will be received from the importer. When the
payment is received it is credited to the account of the exporter and the
account of the bank is debited.
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Outward bills for collection

Meaning of OBC:
When an instrument is drawn on a bank, which is
located outside the city,
its proceeds can be collected through a mechanism called Outward Bills for
Collection (OBC).
Features:
Remunerative
Transfer of funds between cities
Collecting Bank work as an agent
Collecting Bank is the holder in due course
For OBC party must be the account holder of UBL.
Inward Bills for Collection:

If any other bank sends a cheque of United Bank Limited, it is Inward Bill for
Collection. UBL remits money after checking the balance of the customer
account.
The process of collection starts when the cheques of Bank UBL are received
from other banks. Then these cheques are sent to the Head Office Karachi,
which sends the cheques to SBP for clearing and get the confirmation of
cheque and credit advice. Main activity of clearing is performed by Head
Office, which contacts other banks through SBP.
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CREDIT DEPARTMENT OF UBL

Credit extension is the principal function of a bank, through which pace of
activity is accelerated in the various sectors of economy. Also the indicators,
which mainly reflect the high quality of banks management, are its prudent
financing decisions, proper control of finance and prompt recovery. In this
regard the credit policy of a bank play a very important role as it provides
the overall framework, responsibilities, and authorities and facilitates of
decision-making. Credit department performance is subject to a defined
policy on credit control exercised by the SBP. SBP affect credit decisions
through the weapons of bank rate, open market operations, variable reserve
requirements, selective credit restrictions and prudential regulations.
UBL CREDIT POLICY:

Credits operations are undertaken in accordance to banks credit policy. The
policy strictly are prohibits violation of SBP/Local central banks rules and
suggest
financing
of
self-liquidating,
cash
flow
supported
and
well
collateralized transactions, which equate the principle of lending (safety,

liquidity, dispersal, remunerations and suitability).
FACILITIES OFFERED BY UBL FRIDE GATE BRANCH
Running Finance (for one year)

Demand Finance (3to 5 years)
PROCEDURE FOR FINANCING FROM UBL

When a party comes for financing, banker will ask the following questions.
1 PURPOSE:
In this the party mentions the purpose; they want to apply for the finances.
No lending is done without purpose.
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2 BUSINESSES
The
party
must
have
some
specific
running
business
i.e.
general
merchandise, construction business etc.

The second question arises of the cash flow that how much flow is generated
by the party from the current business.
3 SECURITIES:
The bank will secure itself against the lending. There can be two type of
security.
Commercial
Residential
The bank prefers commercial security. Relationship Manager (RM) is mainly

responsible for the relationship between the banks and party. He acts like a
bridge between the two.
In the first instance, the party would prepare the following property
documents.
AKS Shajarah
Naqsha Tasveeri
Approved Building Plan
Tresh fard
Intaqal Naqal
The party is asked to contact any valuator on the panel of UBL. ICM&L and
Tajak Builder are on the panel of UBL Fride Gate Branch. The valuator will
visit the site and set market value and FSV of the said property. He prepares
report of at least three pages. These documents sent for one page legal
opinion to any layer on the panel of UBL. Having clear legal opinion (RM) is
start preparing credit Approval 30(CA). The documents are singed by the RM
& AM and then forwarded to UBL RHQ in Peshawar. Here SRM examines the
CA if he found some exception he will send it back to the respective Rm.
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RM rectifies the acceptation and sends it back to SRM. SRM studied and pass
it to credit officer. He has three hours of time to study the CA and if found
correct then he pass it to another credit officer. After his examination the CA
is passed on to the credit risk manager. He checks the CA and after signing it
sent to CAD. He forwards the CA to SCO. Whose office is at UBL RUCO at
Lahore, after his signature the C.A is sent back to RCAD.
RCAD make a check less list and asked the RM to contact the party to
complete the said documents they are.
Letter of continuity
Personal Guarantee
Letter of hypothecation of stock
D.P Note
Mortgage Deed
NIC of executants and witness
Stock report
Insurance policy
Party profile
After completion of charge document RM send it to RCAD when they found it

correct, they issues DAC. A copy of DAC is sent to RM, NICF account is
opened, and debit transaction starts. As the main sources of funds for the
bank is their deposit. Bank does not keep these deposits in save with it. A
bank has to pay interest to the depositors and also to meet its operating
expenses. So for a bank proper utilization of funds is the most important
thing. Bank can utilize these funds in the following ways.
Invest funds in government securities

Invest in portfolio of shares in the stock exchange, or
Lend these funds to other individuals or organizations.
The main features of this department are

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It provides loans to different organizations and against these loans kept

securities; Proper judgment of these securities is also their duty. Proper
judgment of securities is the most crucial event in the process of lending.
Because in the case of default securities are the only compensation to the
bank. Default mostly is the result of improper judgment.
In the process of judgment they follow the following principles:
1.
2.
3.
4.
5.
Safety
Character
Capacity
Capital
Liquidity
Dispersal
Remuneration
Suitability
Safety:
As the funds with UBL are mainly comprised money borrowed from
depositors.
They deposited their funds because they have trust and
confident on them. Therefore they are very much careful while lending, so
that the money goes in safe hands where the risk of loss does not exist. The
elements of character, capacity and capital help them in arriving at a
conclusion regarding the safety of loans.
Character:
It is the most important factor in deterring the safety of advances.
borrowers character can indicate his attention to repay the advance since
his honesty and integrity is of primary importance. If the past record of the
borrower is not good than his integrity is questionable and there is high risk
of default or bad debt.
Capacity:
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This is the management ability factor that tells how successful business has
been in the past and what is its future.
This factor indicates whether
borrower will be able to pay interest and principle amount borrowed through
the functions of the business or not.
Capital:
This is the monetary base, because the money invested by the borrower
himself represents his faith in the business and its future. UBL provide short
term capital for commerce and industry, yet some borrowers insist that bank
provide them most of the capital required. So the bank while lending must
consider the amount requested for is reasonable in relation to borrowers
own resources or investment.
Liquidity:
It means the ability of recovering the advances in emergency, because all
money borrowed is repayable in lump sum on demand.
The UBL has to
ensure that the funds being lent are not blocked for an undue logon period of
time, and borrower is in such a position to pay the entire amount outstanding
against them on a short notice.
Dispersal:
The dispersal of the amount of the advances should be broadly based so that
a larger number of borrowing customers may benefited from the bankers
funds. It is also restricted, by the SBP; a bank cannot lend more than 20% of
its capital to one party. Dispersal of loan is very necessary from the point of
security as well, because it reduces the risk of recovery when something
goes wrong in one sector or in one field.
For UBL security is the main
concern, so they act on this principle and follow it.
Remuneration:
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The UBL needs sufficient earning to meet the following obligations.
Interest payable to the money deposited with him.

Salaries and fringe benefits payable to the staff members.
Overhead expenses and depreciation and maintenance of the fixed
assets of the bank.

An adequate sum to meet possible losses.
Provision for reserve fund to meet unforeseen contingencies.
Profit to be remitted to head office by the operations in Pakistan.
A major portion of UBL earnings comes from the interest charged on the
money borrowed by the customers.
Suitability:
It means that advances should be allowed not only to the carefully selected
and suitable borrowers; but also in keeping with the overall national
development plans chalked out by the authorities concerned.
Before
accommodating a borrower UBL has to ensure the lending is for a purpose in

conformity with the current national credit policy laid down by the SBP. Credit
control is very efficiently exercised in Pakistan by the SBP, so UBL should
never ignore any of the restrictions issued by it.
Cash Finance/Credit
Following are the characteristics of cash finance:
Cash finance is a very common form of borrowing by the commercial
and industrial concern.

This facility is allowed to a customer up to a certain limit.
This facility allow against pledged hypothecation and produce of
merchandise.
The borrower refers this form of lending to paying mark-up/service
charges of the actual amount he utilized.

If the borrower does not utilized the full limit the banker has to bear
the loss on the unutilized amount.
in order to offset this loss, the
banker has prepared a suitable clause on the cash finance agreement

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according to which the borrower has to pay the mark up on one third or
one quarter of the amount he has allowed even he does not utilized it.
Overdraft
UBL provides this form of lending service, when a customer/borrower
requires temporary accommodation. UBL allows withdrawals on his account
indexes of the balance, which the borrowing customers has in credit. This
facility is provided against collateral securities, and known as secured
overdraft it can also availed against personal security, if a person is reliable
to UBL
And known as clean overdraft the customer has to pay
interest/services charges only on the balance outstanding against him. The

main difference between cash finance and overdraft is that cash finance is
used for long term, while overdraft is a temporary accommodation.
Loan
Loan is the borrowing of a fixed amount repayable either in periodic
installments or in lump sum at a fixed future time. Loans are of the types;
Secured loans
Unsecured loans
Clean loans.
There are two types of advances, which UBL provides:
Fund Base Advances
Non-Fund Base Advances
Fund Base Advances

These are those advances in which actual payment of funds is involved.
These funds again have been divided into two types.
Running Finance or Cash Finance

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This is a loan, which is provided only to the running businesses to meet their
working capital requirements. The bank decides limit on continuing bases. It

means that the customer can draw the amount, as much he is required as
approved by the bank. He can deposit and withdraw the amount on his
account. The markup is payable on the outstanding amount only.
Demand Finance Facility

The bank on demand provides this facility. It means that the bank pays the
full amount to the client and mark up is also payable on the full amount. The
bank considers the full amount outstanding. The bank provides also facility of
loan to its own employees against the security of their immovable property.
The rate of mark up on these advances is lesser as compared to the rate of
mark up on the other advances.
Non- Funded Based Advances:

There are two types of this loan
Issuance of Letter of Credit
Issuance of Letter of Guarantee
CLEARANCE DEPARTMENT
CLEARING OF BILLS
Bank can make payments of only open Cheques on the counter payment.
Payment of cross Cheques cannot be made on counter its payment is
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possible through 31collecting bankers. The function of clearing department is

divided into two main classes.
Inter Branch Transaction

Inter Bank Transaction
PROCEDURE OF CLEARANCE OF CROSS (CHEQUES)

Whenever bank receives a cheque of other bank from the client he cannot
make payment on the counter. The first job banker has to perform is to put a
special crossing across the face of cheque. By special crossing cheque is
secured. If it is stolen the paying banker would not suffer because of nonendorsement. On the back of the cheque the stamp is made of payee
account will by credited on realization. It is signed by authorized person. The
half part of slip is given back to the customer. after the special crossing and
is necessary endorsement the banker write the amount along with cheque
number on paper and attach with each slip. Then again on the smile paper
the amount of all the Cheques along with the bank names are added and
attached to cheque presented for clearing, and advice is also attached with
the cheque presented for clearing. The following entry is passed on sending
the cheque for clearing.
Bill lodged for clearing . Dr
Bill for collection . Cr
The Cheques are sent on the same day for clearing. The bank receives it on
other day. The paying bank receives the receipt and the amount is credited
in the respective account. The paying banker passed the following.
Bill for realization . Dr
Bill lodged. . Cr
The other entry passed its Dr. HQ account and Cr Party account.
I B C:
It means Inter Branch Transaction when UBL received a cheque a drawn on
the customers of his branch; first they will cheque the amount in the account
on which cheque is drawn. Of the required amount is available in the account
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they will match the signature on the cheque along with their SS card. If all
the requirement are completed the bank will send an IBCA to the bank from
which cheque is sent
L B C:
LBC means local branch cheques received for collection. UBL fride gate
branch, received cheques from their spoke braches as well as from other UBL
branches of the country, drawn of any other bank in Nowshera. They send
the cheque to responding bank and after clearing the cheque through
clearing houses (which is NBP) in Fride gate branch. They send LBC advised
to the bank from which the cheque was received. The following entry is
passed after sending LBCA.
NBP a/c . Dr
Ho a/c. Cr
OBC
When bank receives the cheques from its customer or any other spoke
branch that drawn on any other bank of any other city. They sent the cheque
to the UBL main branch of that city, after receiving OBCA the bank will pass
the following entry.
In case of his own customers,
Ho a/c. Dr
Customer a/c. Cr
In case of spoke branch,
Ho a/c. Dr
Spoke Branch a/c. Cr
CLEARING OF CHEQUES:
OUTWARD CLEARING
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My experience at Fride Gate branch started from the clearing department.

Right in the morning cheques collected from the drop box simply flood over
my table. According to all I learnt through listening, viewing and questioning
is summarized below.
DOCUMENTATION OF CONSUMER CHEQUES:
All the cheques collected are first categorized into
Credit Cards
Auto Loans
Personal Loans
Cash Line
Having categorized, firstly loan number of each cheque is verified. For the
verification of the prescribed loan number, following ledgers are credited
Credit Cards
Personal Loans
Auto Loans
Cash Line
G3540223
G3540627
G3540601
G5610014
(Head
Office)
Verified cheques are then validated before being documented into drop box
collection sheet for our daily drop box collections record. To anticipate the
approval of cheques, we need to validate some important specifications of all
the cheques. They are:
Date: Cheque should not be postdated or out of date.

Figures: Amount in words and figures should match.
Signature: Drawers signature must be clear.
Intercity: Cheques must not be of other cities.
Payees Name: Payees name should be written, and endorsement
should be as per the beneficiary of the cheque.

There should be no over writing in everything penned.
All the filtered cheques are then entered into the collection sheet in which
following information is entered.
Cheque No.
Name of bank
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Name of Customer
Loan No.
Amount
Document No.
All the documented consumer cheques are then posted into the system.
POSTING OF THE CONSUMER CHEQUES
For clearing, we opt for second option in banking category, and after
entering the posting date, clearing date and transfer delivery date, we opt
for single entry option. Now all the cheques are credited in the clearing
schedule in their prescribed ledgers.
Credit Cards
Personal Loans
Auto Loans
Cash Line
G3540223
G3540627
G3540601
G3590991 (Miscellaneous)
CREDIT CARDS CHEQUES: G3540223

During the posting, following fields are keyed in
1.
2.
3.
4.
5.
6.
7.
Debit/Credit
Account Number
Bank
Branch
Credit Card Number
Cheque Number
Amount
PERSONAL LOANS CHEQUES: G3540627

1.
2.
3.
4.
5.
6.
7.
8.
Debit/Credit
Account Number
Bank
Branch
Transaction Type (Loan Repayment)
Personal Loan Number
Cheque Number
Amount
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AUTO LOANS CHEQUES: G3540601
1.
2.
3.
4.
5.
6.
7.
8.
Debit/Credit
Account Number
Bank
Branch
Transaction Type (Loan Repayment)
Auto Loan Number
Cheque Number
Amount
CASH LINE CHEQUES: G3590991 (MISCELLANEOUS)

1.
2.
3.
4.
5.
6.
Debit/Credit
Account Number
Bank
Branch
Cheque Number
Amount
Cash Line Cheques are posted into Miscellaneous Sundry account when they
are forwarded for clearing and, on clearance; they are transferred to head
office (G5610014; Tr # 60) where all those cheques are credited to their
respective accounts.
CUSTOMER ACCOUNTS:
1.
2.
3.
4.
5.
6.
Debit/Credit
Account Number
Bank
Branch
Cheque Number
Amount
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After entering the details into the system, we can accept, modify and reject
it. As soon as entry is accepted, computer generated document number is
assigned.
In case further modification is required, it can be done at clearing
modification option under clearing schedule.
Following the completion of posting of cheques, an add list is prepared to
calculate the total amount of cheques which is further cross-checked with the
clearing display on the system. As cheques can be either of Rawalpindi or
Islamabad, so separate add lists are prepared and enclosed with the cheques
in the NIFT envelopes.
In other case, if cheque is of city other than Rawalpindi and Islamabad, it's
either sent in intercity clearing or as OBC (Outward Bill Collection). Intercity
is
presented through NIFT whereas OBC is either sent through Courier or
Dispatched to the desired branch of the bank.

Stamps in each case is as follows
Types of cheques
Stamps
Local Consumer
cheques
Crossing
Local Commercial
Clearing
Crossing
Clearing
Crossing
Credited
Clearing
be
Intercity
realization.
Intercity
OBC
over Endorsement
Clearing
Crossing
OBC Number
Received Payment
Payee's
Account
Payee's Account will

Credited
upon
Payee's Account will

be
Credited
upon
realization.
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CLEARED CHEQUES
Now the next day when clearing is confirmed by NIFT, respected accounts
are debited. We go into the banking option and in transfer; we debit all the
respected accounts. Same is the case with intercity and OBC cheques.
In documentation, debit and credit vouchers are made, which show total
amount of clearing as per day.
RETURNED CHEQUES
All the cheques which are returned, due to any reason, are then reversed.
They are debited back in the clearing schedule. All the returned cheques are
documented in the cheque return registers and all the account holders of
returned cheques are charged with service penalty.
All the vouchers are signed by the designated officer and all the entries over
50,000 are supervised
Product and services

UBL Complete range of Product
UBL has the vast range of products and offering products for both cooperate
and retailing sector in Pakistan
RETAIL BANKING PRODUCT:
DEPOSITS AND COMMERCIAL PRODUCTS;
UBL Business partner--Current account
UBL business Partner Plus- Current Account

Foreign currency term deposit certificate
UBL First Minor Account
Rupee transactional account-PLS Saving account
UBL Uniflex
UBL Unisaver
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Certificate of Deposit
Foreign currency savings
LOANS AND CARD;
UBL Cash Line

UBL Address- Home Finance
UBL Drive- Auto Loan
UBL Agricultural Loan
UBL Small Business- SME Loan
UBL Sillah Mila
UBL Credit Card-Chip Credit Card
UBL WIZ- Prepaid Debit Visa Card
o Shopping Card
o Music Card
UBL WALLET- ATM Card
UBL PERDAIS- CARD
WATAN Card.
CORPORATE PRODUCTS:
CORPORATE FINANCE;
Loan Syndication
Structured Finance
Term Finance certificates.
Credit Extensions
Over Drafts and Demand Drafts
Working Capital Finance
Import Financing
Receivable discounting
TRADE;
Documentary Letter of Credit

Documentary Collection
Funds Transfer
Investment and Cash Management
Current and PLS accounts.
Cash Collection
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Utility Bills collection

UBL OMNI
CONSUMER BANKING
You as an individual can gain and benefit the most through UBL Consumer
Banking. In UBL you get friendly, efficient and attentive personalized banking
services - a unique banking relationship experienced by each UBL client. You
can utilize the following services.
UBL ADDRESS
Owning a house of your very own is a cherished
dream. A lot of planning and hard work is involved in
making this dream come true. That is why, at UBL we
aim to make your decision easier, by offering you the
right ingredients that can help you realize your dream with absolute
convenience.
UBL Address empowers you to become the proud owner of a home by
offering a variety of product and pricing options that are flexible yet
affordable. So choose the best product option and pricing to suit your needs.
All product options are amortized and range over a tenor of 3-20 years.
ELIGIBILITY CRITERIA:
Minimum monthly income: Rs.15, 000

Age: 23 to 65 years
Resident Pakistani
Self-employed businessman/professional or salaried individual
Minimum loan size: Rs. 500,000
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Mark-up Monthly, Principal Annually (20 years):

For the first time in Pakistan, UBL address provides an alternative to high
monthly rentals by offering a flexible repayment option to suit your cash
flows:
Pay only markup for 11 months every year.

Pay 5% of principal along with the markup in 12th month every year.
Enables a fast principal repayment and hence lowers total markup over
life of the loan.

Installment reduce every year
PAY AS YOU SELECT (PAYS):

In addition to normal financing, UBL Address offers you the facility to design
your own repayment plan to suit your present and future expected cash
flows.
PAYS-Up (10 yrs, 15 Yrs):
PAYS-Up allows you to start with low installments that increase every year.
PAYS-Down (10 yrs, 15 Yrs):
PAYS-Down (10 yrs, 15 yrs): PAYS-Down allows you to pay higher
installments initially, with installments reducing in subsequent years.

No pre-payment penalty after the initial 3 years. *The installment
amount mentioned is for indicative purposes.
FLOATING AND ADJUSTABLE RATE OPTION:

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Floating Rate:
In this option, you get a fixed rate for a period of 12 months, that gets repriced annually.
Adjustable Rate:
Your mark-up rate will be fixed for a period of 3, 5, 7, or 10 years, and will be
adjustable after the fixed rate period.
Zero Repayment Penalty Option:
The Zero Pre-payment Penalty option allows you to pay off your loan anytime
after the third year without paying any pre-payment penalty.
Makes paying off your loan amount so much easier

You can choose between the fixed rate and floating rate options
BUYING A HOME
Why rent when you can buy? Buying a home of your choice has never been
so easy. With a maximum financing limit of 80% you can easily buy a house
or apartment that best fits your requirements. So go ahead and start the
search for your dream home because with easy and affordable installments
you need not think of renting a house when you have hot UBL Address.
UBL BUSINESS LINE

UBL Business lines a complete solution to
all
your Business Financing needs. With UBL

Business Financing facility, you can now take your business to greater and
newer heights, and achieve the level of success that you truly deserve. UBL
Business line is a running Finance facility that not only provides funds for
growth but also enables you to capitalize on profitable opportunities. With
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UBL Business line, now you will surely say. Ab Hui Kamiyaabi Meri
Manzill.Now, UBL Business line credit line is here to solve all your cash flow
problems. You can utilize up to Rs.10 million with the help of which you now
focus on your business expansion and growth.
Features:
Utilize up to Rs.10 million:

Now, UBL Business line is here to solve all your cash flow problems. You can
utilize up to Rs.10 million with the help of which you can now focus on your
business expansion and growth.
LTV as high as 70%:
UBL Business line offers you the facility of availing a financing of up to 70 %
of your property value. Now that you can avail a higher amount against your
assets, you can plan your growth and expansion exactly the way you want
to.
Mark up on utilized amount only:

With UBL Business line, now you no more need to pay for the entire credit
line that you own. Business line gives you the facility to pay mark up only on
the amount that you utilize.
Faster Processing:
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After completion of your documentation requirements, UBL Business line

promises you a very smooth and fast processing, hence saving you time and
frustration.
Wide Accessibility:
UBL Business lines availability in major cities like Karachi, Lahore,
Faisalabad, Islamabad & Rawalpindi, is complimented by UBL s countrywide
branch network enabling our customer to access his account, and deposit or
withdraw cash, no matter where he stands within the country.
Competitive Rates:
At UBL, you come first, which is exactly the reason why we offer our
customer such competitive rates that would facilitate him in leveraging his
skills to the maximum and in bringing about the success that he deserves.
UBL CASH LINE

UBL Cash line is a flexible loan that provides you
cash up to Rs.500, 000 without any security
requirements. It empowers you to take control of your finance. UBL Cash line
is aimed to make your life easierZINDAGEE ASAAN. Whether you are a
salaried individual or a businessperson.
UBL DRIVE
Accelerate your life; Drive the way that suits you!
UBL Drive is a unique auto financing product which
offers
you
features,
option
and
flexibility
unmatched by any other bank, because at UBL, You come first.

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NEW CAR FINANCING
UBL Drive allows you to drive away in your own car by making a down
payment of just 15% and to top that with low monthly installments.
Pricing Plan (Fixed Rate)
Tenure
1 to 2 years
3 to 4 years
5 years
Rate
20% - 21%
20.5% 21.50%
21% - 22%
Pricing Plan (Floating Rate)

1 year Kibor + 4.5% to 5.5% * Floating rate is revised annually.
USED CAR FINANCING

With UBL Drive you can buy favorite used car (up to 5 years old) at the most
affordable rates.
Pricing Plan (Fixed Rate)
Tenure
1 to 2 years
3 to 4 years
5 years
Rate
21% - 22%
21.5% 22.50%
22% - 23%
Pricing Plan (Floating Rate)

1 year Kibor + 5.5% to 6.5% * Floating rate is revised annually.
CASH YOUR CAR

UBL Drive is not a car loan; its financing facility that gives you Cash on your
car, you can get up to 75% of your car value.
FEATURES
No Down payment Before Approval:
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UBL Drive is the quick and hassle free route to the car of your choice.
Offering you for the first time in Pakistan, No Down
Payment and processing charges till your application is approved. After
approval, you can take your Purchase Order to any of our authorized dealers,
pay the Total Cash Outlay amount and simply drive away with your preferred
car.
No Document Required:
UBL Drive offers you the option of auto financing without requiring any
income documents/proof at 5% additional equity
No Prepayment Penalty:
For the first time in Pakistan, UBL Drive offers you the option to pay-off your
loan amount anytime after the first year of financing without incurring any
extra charge (different financing rates will apply for this option).
Low Installment Flexibility:

In our fixed plan, you are offered a variety of affordable rates and installment
plans, suiting your needs.
PAYS (Pay As You Select)

For the first time in Pakistan, UBL Drive allows you to choose from different
repayment options to suit your present & future expected cash flows:
Pays-up:
You can design your own repayment plan with installments increasing every
year, starting with low installments to suit your cash flows.
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Pays-down:
Step down allows you to pay higher at the beginning with your installment
reducing in subsequent years. Your total payment during the duration of the
loan remains very affordable.
Free Car Tracking Device:

Enjoy security and complete peace-of-mind, as UBL DRIVE becomes the only
auto finance product, which offers you a free Tracker device installed in your
car!
Insurance Options:
UBL Drive offers you the following insurance options:
Comprehensive insurance
Insurance financing for the first year
Deductible insurance (risk beyond
certain
amount
covered
at
discounted insurance rates)
UBL MONEY
UBL money, the personal installment loan from UBL provides you with power,
Control
convenience
and
the
flexibility
to
manage
your
financial
requirements and realize on your dreams. Its about buying new furniture or
marriage expenses, financing the education of your child or enjoying
vacations abroad! UBL Money caters your needs handsomely. You can borrow
any sum between 50,000 to 500,000 (PKR) and payoff up till 5 years. We
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know what you need at what time. Just give us the opportunity and let us
serve you best.
Features of UBL Money:
Flexibility
UBL Money provides you the flexibility to manage your monthly
installments according to your income stream. You can select any tenor
from 1 to 5 years in the multiple of 6 months.

Payment Options
You have the option of getting a Pay Order or transfer to an existing
UBL account, Balance Transfer Facility for Credit Cards, or any other
loans.
Quick Processing Time
Your money will be delivered to you in the quickest possible time.
Exciting Feature:
Zero-prepayment penalty option
Complimentary Credit Insurance
Competitive mark up
Repayment Option:
You can pay your installments through a Repayment Account at designated
branches.
Eligibility Criteria:
You are eligible if:
You are within the age bracket of:
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For salaried individuals
21-60 years
For self employed or Businessmen
21-65 years
Your monthly gross income is:

For salaried individuals
Rs. 10,000/-
For self employed or Businessmen
Rs. 25,000/-
You have been:

Employed
for
the
last
months
or
have
been
in
business
for
the last 3 years.
You can use UBL Money to:
Pay off your credit card balance

Finance your child's education
Buy home accessories
Finance your vacations
Buy anything you wish
UBL Agriculture Loan:

Farm Loans:
PRODUCTION LOAN:
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Financing is available for Major and Minor crops across Pakistan. Main
purpose of financing is to facilitate farmers to purchase Agri Inputs such as
Seeds, Fertilizers, Pesticides, Sprayers, hired labor etc.
Revolving Credit Scheme:
Loan Tenure 3 years

Documentation once time in three years.
Cleanup once a year
Option for the farmer to use limit as per requirement Markup is
charged on amount used or withdrawn Minimum Amount PKR
30,000
Maximum Amount as per requirement of the farmer
Demand Finance Production:
Loan Tenure 3 months to 1 year
Months for Sugar cane only
Lump sum disbursement of the limit for a specified period.
Repayment of loan in bullet payment on maturity (Principal and

markup).
Minimum Amount PKR 30,000

Maximum Amount as per requirement of Farmer
DEVELOPMENT LOAN:
Land Development, Equipments and Machinery:
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Financing for Land Improvement, Water course improvement, Tube wells, Lift
pumps, Deep turbine pumps, Cotton pickers, Godown, Cold Storage,
Harvester, Thresher, etc
Loan Tenure 1 to 5 years

Lump sum disbursement of the limit for a specified period.
Repayment in installments (Principal with markup).
Repayment mode monthly, quarterly and half yearly
Maximum Amount as per requirement of Farmer
TRACTOR & VEHICLE FINANCE:

To purchase Tractors, Delivery Vans, Mini Trucks, Motor Cycle and other
vehicles used for marketing Agri Products etc.
Loan Tenure
1To 3 years for Motor Cycle

1To 7 years for Tractor
1to 5 years for other 4 wheel vehicles
Lump sum disbursement of the limit for a specified period
Repayment in installments (Principal with markup)
Repayment mode monthly, quarterly and half yearly
Maximum Amount PKR 1,500,000
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NON-FARM LOANS:
LIVESTOCK FINANCING
Dairy Farming, Meat Farming, Fattening of Animals, Rearing of
Animals, Construction of Sheds, Milk storage tanks, acquire and
establish modern and efficient livestock facilities.

Monthly / Quarterly repayment mode for Dairy Farmers
Monthly / Quarterly / Half Yearly repayment mode for Meat Farmers
Maximum Amount as per requirement
Poultry Farm structure and equipments, Hatchery farm structure and

equipments, Feed Mills, Purchase of Chicks, Feed, Medicines, Storage tanks,
Cold storage, Construction of shed, etc.
Monthly / Quarterly repayment mode for all loans
Maximum Amount as per requirement
FISHERIES FINANCING
Fish seed, Fish feed, Manuring, Construction of pond, Curing by fishermen,
etc.
Eligibility:
Should be a Pakistani & holding CNIC

Preferably an account holder of UBL
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Permanent resident of the area

Should be Agri land owner
Self cultivator
Minimum 3 years experience in relevant field
Not a defaulter of any bank
Have repayment capacity
Able to produce proper securities / Passbooks / sureties
UBL Silah Mila

UBL has designed a campaign for the first time in
Pakistan to acknowledge and reward customers
who have shown excellent performance in their loan repayments with other
banks.
Rate Breaks/Lower Charges

Product
Existing
Rate
Revised
Silah Mila
Rate
Discounts (for
first year only)
UBL Credit Card
39%
36%
3%
UBL Credit Card BTF
24%
21%
3%
UBL Drive- for Existing Deposit

Relationship- Standard Plan
1 Year
KIBOR
+ 4.50%
1 Year
KIBOR
+ 4%
0.5
%
UBL Drive- For Existing Deposit

Relationship- Used Car Financing
Plan
1 Year
KIBOR
+ 5.50%
1 Year
KIBOR
+ 5%
0.5
%
UBL Drive- For New to Bank

Customers-Standard Plan
1 Year
KIBOR
+ 5.50%
1 Year
KIBOR
+ 5%
0.50
%
UBL Drive- For New to Bank
1 Year
1 Year
0.50
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Customers- Used Car Financing
Plan
KIBOR
+ 6.50%
KIBOR
+ 6%
OTHER SERVICES:
UBL Net Banking
UBL e-statement
Hamrah
UBL Wallet
UBL NET ANKING:

UBL Net Banking is an internet banking portal offering a simple, convenient
and secure method of accessing bank accounts on the internet. Its never
being so easy to access and manage your finances in a secure real-time,
online environment
UBL E-STATEMENT:
UBL is pleased to announce the launch of the UBL e-statement facility which
it easier for you to get your statement of accounts and automated
transactional debit/credit alerts right into you inbox.
HAMRAH:
UBL has always been adding the forefront in identifying and meeting the
financial needs of its valued customers. UBL was a pioneers an introducing
Rupee Travelers Cheque facility in Pakistan, as early as 1971. In continuation
of the same tradition, UBL in the shape of, HAMRAH Rupee Travellers
Cheque enhances this facility for the convenience of its valued customers by
offering denomination up to Rupees 10,000.UBL has a 24 hours customers
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help-line, providing its customers with round the clock tele-verification of

HAMRAH Rupee Travellers Cheques.
UBL Credit Card:

Welcome to the world of UBL Credit Cards.
Pakistans 1st Chip Credit Card, which guarantees
you
both enjoyment and high value. It assures you

global acceptability in more than 22 million establishments worldwide in 130
countries and in more than 12, 000 outlets within Pakistan. This unique high
tech CHIP guarantees your security while conducting transactions within
Pakistan and around the world. CHIP based credit cards have proven to be
the most secure way of conducting credit card transactions globally.
Visit selected UBL Chip Reward outlets and get exciting gifts on the spot. The
more you visit, the more you get.
All you do is dip the Chip to win free
meals, free household goods, free electronic items, free clothes and a lot
more.
A Choice of Rewards:
Along with exciting Chip Rewards you have a choice between Free Road Miles
and Free Talk Time. Spend Rs 5000 anywhere on your UBL Credit Card and
get guaranteed 5 litters petrol free from any PSO outlet nationwide. If you
spend more, you get more. So keep driving, keep smiling.
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24-Hour Customer Service:
By simply calling our 24 Hours 'You First Phone Banking' at 0800-11-825 or

logging on to UBL website www.ubl.com.pk, you can avail the following
facilities on your UBL Credit Card, 24 hours a day, and 7 days a week.
Complete access to your card account online including card
transactions and billing statements.

Chip Rewards Information.
Pay UBL Card Bills.
Cash Advance:
You can now withdraw cash through your UBL Credit Cards instant cash
advance facility from any designated UBL Cards Payments Branch
nationwide, and at more than 700,000 ATMs and financial institutions
worldwide displaying the VISA/ PLUS logo.
Eligibility Criteria:
You are eligible to apply for the UBL Credit Card if you are
At least 21 years of age

A resident of Pakistan
Employed or managing your own business
UBL Wallet Visa:

UBL Wallet ATM / Debit Card are all the convenience
& security you desire and the quality you deserve.
This Wallet holds all the cash in your bank account.
With UBL Wallet Visa withdraw cash at ATMs any time,
or make cashless purchases at outlets through the Debit Card facility. With
no joining fee and an accompanying complimentary cardholder for your
convenience, UBL Wallet has been designed to exhibit the best in features
and facilities, as well as look & feel. Because at UBL
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Annual Fee (Rs.)
Card
Type
Mega
Wallet
Primar
y
500
Daily Limits (Rs.)
Supplementa
ry
250
ATM
Withdrawa
l
40,000
Debit
Card
Funds
Transfer
(UBL to
UBL)
Funds
Transfe
r (UBL
to
other
banks)
100,00
0
100,000
100,00
0
All the Cash You Need:

UBL is the only bank that offers the ATM and Debit Card facility to all account
holders at all UBL branches, regardless of whether their branch is online or
offline.
Nine Supplementary Cards:

UBL Wallet also gives you the facility of having up to 9 supplementary cards
issued against one primary card. All supplementary cardholders will be able
to conduct ATM/Debit transactions and will share the transaction limits of the
primary card account.
Funds Transfer:
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UBL Wallet allows three kinds of instant funds transfers through UBL ATMs
from your UBL account:
Into any of your UBL accounts
Into any pre-linked UBL account
Into any other UBL account
On confirmation, the amount from the cardholder account is instantly

transferred to the beneficiary account.
Human Assistant:
For the first time in Pakistan, selected UBL ATMs feature a Virtual Human
Assistant, who guides you in conducting your ATM transactions.
Security:
Your UBL Wallet functions on a PIN (Personal Identification Number) based
system, ensuring complete security of your transactions.
Other Facilities
Balance Enquiry:
Enquire about the availability of funds or simply get a printout of your

Account balance.
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Mini Statement:
Get a printed statement of your account that shows all recent transactions.
Fast Cash:
Swiftly withdraw your desired amount by selecting from one of the options
of preset denominations.
UBL Wallet Use as Debit Card:
With UBL Wallet as your Debit Card, you can shop all you want, eat all you
can, or fill up your car tank without carrying any cash. Simply use your UBL
Wallet for direct debit from your bank account.
The Debit Card facility is being offered in association with the Orix network,
which offers connectivity at more than 1600 outlets across the country. You
can use your UBL Wallet to conduct a debit transaction at any outlet in
Pakistan
that
displays
the
Orix
logo.
Your debit transactions are safe and secure, since only you are aware of your
Personal Identification Number (PIN). A debit transaction is conducted only
when you type your PIN into the Point f Sale (POS) terminal located at the
retailers' premises.
UBL Wiz:
UBL Wiz is Pakistan's first ever Prepaid VISA
Debit
Card that provides the convenience, security
and
benefits of an ATM and Debit Card, locally and

internationally. More than just an ATM card, you
can
use your UBL Wiz everywhere VISA cards are accepted. Whether you are
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using it online, paying for petrol, shopping or dining, you are accessing
money directly from your prepaid card, without having to visit the bank.
Features & Benefits:
UBL Wiz is the 1st Prepaid VISA Debit Card in Pakistan. It is instantly available
at all UBL Online branches with the facility of re-load, allow you to spend
online and at shopping outlets and withdraw cash at ATMs. It is also accepted
at all VISA locations internationally.
Available to all CNIC holders:
All valid CNIC holders in Pakistan can own a UBL Wiz Prepaid VISA Debit Card.
An individual can purchase up to three cards at a time on his/her CNIC - one
of each category, i.e. a person can have a single UBL Wiz Ladies, UBL Wiz
Teen and UBL Wiz Travelers/Internet card at any given point in time.
UBL PSO Auto Credit Card

The UBL Credit Cards team now brings
Pakistan's 1st Auto Credit Card - UBL PSO
Auto Credit Card. Keeping in mind the
success story of our standard UBL Card,
with annual fee wavier and free liters of fuel
as.
UBL Platinum
Upping the ante on excellence, the UBL Platinum Credit Card blends power,
prestige and privileges with timeless elegance. UBL Platinum Credit Card is
designed to compliment your lifestyle with credit limits befitting your stature,
accompanied by the highest levels of services, unmatched rewards and
myriad benefits; a symbol of your past successes, your current achievements
and your future ambitions. Based on insights into the requirements of our
most preferred customers, the UBL Platinum Credit Card comes complete
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with a comprehensive bundle of benefits built around your needs and

expectations:
Free Avari Gold Privilege Card
Discount up to 50% for Dine in
Discount up to 20% on Health Club Membership
Rent-a-Car Service, etc.
Discounted rate of USD 75 per night for weekend stay
Free Qatar Airways Alliance Card (for one year)
Enrollment in Qatar Airways frequent flyer program
Discount of up to15% on purchasing ticket online
Excess baggage waiver facility
Free Access to Shapes Health Club
Facilities include gym, sauna, swimming pool & jogging track
This facility is available in Karachi, Lahore, Multan & Gujranwala
Airport Facilities
Free access to UBL Lounge at Domestic and International departure

terminals at Karachi Airport
Free access to CIP Lounges at Lahore & Islamabad Airports on

international travel
Complimentary Priority Pass for access to over 600 VIP airport lounges
worldwide
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Exclusive Perks & Rewards
Triple reward points on international spend
Air miles against spend on your UBL Platinum Credit Card
Privileged pricing at leading local merchants
Worldwide discounts by VISA international at hotels, golf clubs, etc.

For more information call 0800-55-825 or visit your nearest UBL Branch.
COMMERCIAL BANKING SERVICES

To stand tall among the worlds leading banks, UBL has developed a YOU
attitude to understand its customers well. When you talk, we speak for you.
For small and middle size investors, UBL has so much to offer, so much to
deliver. You live the way you want; we will always be shadowing you. Walk in
to any nearest branch of UBL, enter the world class bank and let us serve
you with what you need.
SMALL BUSINESS SCHEME

Under the Small Business Scheme, UBL is providing loans on easy terms to
those who wish to set up their own small-scale business. This scheme is
aimed at spreading prosperity in the country by reducing unemployment. As
more and more people start their own industrial units, the country will move
steadily towards economic self-reliance.
INVESTMENT AND SAVING ACCOUNTS
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At UBL, we offer you the most beneficial and secured financial investment
and saving options. You can choose from the following list of accounts
anything that serve your needs best.
UBL BASIC BANKING ACCOUNT

Exempted from Minimum Balance charges, UBL BBA holders can carry out
two deposits and two withdrawals each month as per the bank policy.
Through 24hrs ATM services, they can carry out transactions as and when
desired, staying in the daily withdrawal limit.
UBL BUSINESS PARTNER (CURRENT ACCOUNT)

For our regular customers, we offer the ultimate option, UBL Business Partner
(Current Account). With unlimited deposits and withdrawals, we offer you
convenience of UBL net banking, UBL Wallet, UBL Orion and other exciting
consumer products. Customers are liable to maintain minimum balance of
Rs. 10000 to avoid the minimum balance charges until and unless they are
exempted from it.
Remember! We are not just a business; we are your caretakers; we know
what you need.
PLS UNISAVER
Let your savings earn you bucks. PLS UniSaver offers you semiannually profit
disbursement with profit being calculated upon average monthly balance.
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PLS
PLUS
Rs. 25 million
5.00%
Big
Rs. 25 million to Rs. 100
5.10%
you
UNISAVER
Avg Balance per month Profit Rate*
amounts
big; million
but
Rs. 100 million to Rs. 250 5.20%
UniSaver
earn
with
PLS
Plus, we make
bigger million
Rs. 250 million to Rs. 500 5.30%
deposits
for
25 million
5.50%
5.00% but Above Rs. 500 million
* Profit rates are for the month of July only
in,
more
million, we offer
it
you.
starting
Rs.
With
from
more you put

profit rate will
we offer.
UBL RUPEE TRANSACTION ACCOUNT (PLS SAVING)

Have your money box at UBL! Put in your savings and let us earn you 5% p.a.
over your daily savings.
UBL UNIFLEX
Have
couple
of
Amount
Come invest in our 1000-50000

Accounts,
we
Profit Rate
7.0%
will 50001-100000 7.25%
handsome.
100001-
thousands
UBL
make
spare?
UniFlex
you
earn
7.5%
With UBL UniFlex, we 200000
serve you with fix
profit rates at maturity.
E- TRANSACTION (CURRENT ACCOUNT)
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In
the
era
of
computerization,
Tokyo, Sydney, all are
you.
into
Internet
time,
has
and
we
account into a sheer

sitting at home, or at
in the world, we offer
spectrum
of
world-
services and banking

you log in. Use your
Deposit Tiers Jul 1 Jul 31,
glooming
even
Chicago,
& Products
2008
3 months
8.25%
6 months
8.50%
1 year
9.50%
2 years
11.50%
3 years
12.75%
4 years
13.25%
5 years
13.75%
6 years
14.25%
7 years
14.75%
account
like
15.25%
use
premium
15.75%
banking
regular account plus 8 years

Internet & Mobile 9 years
for
Instant
Fund 10 years
seconds away from

turned
have
distance
turned
pleasure.
your
Now
office or anywhere
you
class
wide
electronic
products each time

the
services
Transfers,
Instant
16.25%
Shopping, Instant Bill payments, Instant Mobile top ups, Alerts, Statements
and much more. You love surfing, come surf with UBL.
UBL PROFIT COD

Make fix investment with us, choose your profit option, and we will serve you
the best rates in Pakistan. What if you earn at 16.25% p.a. Stop imagining,
come invest in our Certificates of Deposit! At maturity, we offer you the
following rates:
Omni-Branchless Banking
UBL Omni now brings a host of banking services to your nearest "Dukaan".
UBL Omni Dukaans are located in more than 650+ cities and towns across
Pakistan. This is a major milestone in the evolution of banking that will
reshape the traditional banking model by offering basic banking services
across urban and rural Pakistan, well beyond the regular branch networks of
banks.
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Account
Customers across Pakistan can now open a basic UBL Omni bank account at any UBL Omni
Dukaan of their choice, whether close to their home or place of work, by using their CNIC
number and mobile phone number - their mobile phone number will effectively become their
bank account number irrespective of which service provider they use. Also they can avail instant
ATM card. Accounts with higher limits can be opened from any UBL branch. For further details
please visit Account Opening
UBL Omni account holder will subsequently be able to deposit and withdraw
cash, make utility bill payments, send or receive money, purchase mobile
airtime, make postpaid mobile bill payment, pay Zakat & Donation and much
more by using diversified array of convenient channels which includes SMS,
Mobile App, UBL Net banking or ATM. No longer will they have to visit a bank
branch to conduct their basic banking transactions nor will they be limited by
standard banking hours.
OTC
People without a UBL Omni bank account will also be entertained at a UBL
Omni Dukaan where they can make Bill payments, send or receive money,
purchase mobile top up and pay Zakat & Donations.
COMPLEMENTARY SERVICES
Closing Balance at
Insurance Limit
month end (PKR)
(PKR)*
1 10,000
100,000
10,001 100,000
250,000
100 | Internship
Report 500,000
100,001
University Of Bahawalpur
500,001 and above
* Terms and conditions apply
500,000
1,000,000
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INSURANCE CERTIFICATE
UBL not only cares about you, we care about those too who are dependent
upon you. So UBL now offers enhanced Free Accidental and Disability
Insurance Certificate coverage to all existing and new account holders.
UBL WALLET VISA

Imagine you are shopping in a big mall and you are ever so watchful about
your cash in your wallet. Every time you shop, you're in a mess! Let UBL
Wallet Visa ease your shopping. Shop around and pay your expenses directly
from your account through UBL Wallet. Not only can this, individuals and sole
proprietors, through more than 925 ATM machines, debit their accounts as
many times as they want. You can choose according to your need. We offer
Car
Annual fee (Rs.)
Daily Limits (Rs.)
Prim
Suppleme
ATM
Debit
Funds
Funds
Typ
ary
ntary
Withdr
Card
Transfer
Transfer
awal
Spend
(From UBL to
(From UBL to
UBL)
other banks)
40,000
100,00
250,000
250,000
20,000
0
50,000
250,000
250,000
e
Gold
Silve
500
300
250
150
Moreover, the convenience and excitement of Internet Shopping is also

available at UBL Wallet VISA ATM/ Debit Card. So surf around and feel free to
shop. We are here to help you pay miles away.
UBL ORION
Your fingertips might have not been that powerful before. Just type in
commands and at your ease, buy mobile cards and pay your utility bills. With
UBL Orion Mobile Wallet, running around for mobile cards and queuing to pay
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your utility Bills is no longer a part of your life. Live your life at your
fingertips.
Buy W100! (Message tone)
Dear customer your voucher # is 1456894525796324
Thank you for using Orion
HUMRAH
Humrah is your secured cash, something thats safe anywhere and accepted
everywhere. Offered in the denominations of 10,000 and 5,000, "Hamrah"
Rupee Traveller Cheques are the ideal and safest way of carrying cash when
travelling anywhere in Pakistan. Let it be business; property; trade or
personal needs; we make you have the most convenient option. Moreover,
Humrah RTC's are now accepted at more than 2000 places such as hotels,
shops, real estate agents, jewelers, car dealers, etc and of course at all our
UBL branches.
UBL E-STATEMENT:
During your busy hours, you dont have to bother about visiting us to get
your account statement. Neither theres a risk of anyone else knowing your
account details. Subscribe today, free of cost to UBL e-statement facility and
let us share details with you daily, weekly, monthly, quarter or semi-annually.
Get debit/credit alerts and know as soon as you get money or pay.

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Financial
Analysis
BALANCE SHEET (data)
Assets
Cash and balance with treasury and
2012
102,9
2011
86,104
2010
66,878
other banks
Lending and financial institution
Investment-gross
56
9,536
297,1
11,935
227,237
23,162
138,39
Advance gross
37
366,3
368,692
8
382,47
Other assets
07
22,82
21,044
8
17,851
Total assets-gross
8
821,7
737,436
650,69
45
(40,95 (34,960)
3
(28,38
Provision against non performing

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advance
Provision against diminution in value of
9)
(2,726
7)
(2,253)
(2,658)
investment
Total assets-net provision
)
778,0
699,81 620,05
60
Liabilities and Equity:

Deposit and other account
612,9
550,646
492,03
Borrowing from financial institution
80
49,95
45,105
6
35,145
Sub-ordinate loan
3
11,31
11,986
11,990
Bills payable
Other liabilities
7
5,879
18,77
5,046
18,621
5,147
14,799
Total liabilities
7
79,15
631,40 559,11
Net asset/liabilities
3
12,24
3
68,415
7
60,937
Share capital
2
24,84
12,242
11,129
Reserves
7
33,53
21,689
18,960
Un-appropriated profit/(loss)
4
70,62
26,250
22,188
Equity-tire 1
Surplus on revolution of asset
3
8,530
79,15
60,181
8,234
52,276
8,660
3
79,15
68,415
60,937
Equity
Total liabilities and equity
3
778,0
60
699,81 620,05
8
PROFIT AND LOSS ACCOUNT (data)

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(Rupees in 000)
2012
2011
2010
61,10
Mark up/Return/Interest earned
70,450
59,277
Mark up/Return/Interest
expensed
(31,026) (24,997)
(28,164)
32,94
Net Markup/Interest income
39,425
34,280
9,027
7,992
7,139
712
1,233
2,429
1,387
12,718
10,090
11,420
44,370
44,363
Fee, commission, brokerage and

exchange income
1,26
Capital gain and dividend income
Other income
Non interest income
Gross income
52,143
3,048
Administrative expense and other

charges
Profit before provisions
(20,349) (18,476)
(17,015)
31,794
25,894
27,348
Donations
(54)
(84)
(56)
Provisions
(7,517)
(8,068)
(13,258)
Profit before taxation
24,223
17,742
14,035
Non-interest yield
Non-interest income/ total asset
RATIO ANALYSIS
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RETURN ON EQUITY
Net Profit/ Equity
Years
2012
2011
2010
ROE
23.7%
19.8%
19.5%
Return on equity ratio

25.00%
20.00%
Return on equity ratio
15.00%
10.00%
5.00%
0.00%
2012
2011
2010
Interpretation:
This ratio indicates the company earned 23.7% in 2012 on each Rupee of
equity investment. So this earning is greater as compared to 2011, and
2010.
RETURN ON ASSET:
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Net Profit/Total Assest100
Years
ROA
2.1%
1.7%
2012
1.5%
2011
2010
return on Asset
3.00%
2.00%
1.00%
0.00%
return on Asset
2012
2011
2010
Inter
pretation:
This ratio means that company earned 2.1% on each Rupee of investment.
So the earning of bank in 2012 is greater than previous years.
Debt Ratio:
Total Liabilities/Total Assets
Years
2012
2011
2010
Debt
90%
90%
90%

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Debt ratio
90%
80%
70%
60%
50%
Debt ratio
40%
30%
20%
10%
0%
2012
2011
2010
Interpretation:
This ratio indicates that company has financed 90% from debt and 10% from
asset in 2012.The higher this ratio, the greater the firm indebtedness and
more financial leverage it has.
GROSS SPREAD RATIO:

Net Markup income/ Gross income

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Years
2012
2011
2010
GSR
56%
57.8%
53.9%
Gross spread ratio

58%
57%
56%
55%
Gross spread ratio
54%
53%
52%
51%
2012
2011
2010
Interpretation:
The Net Markup income for the year 2012 is greater from the last couple of
years but less than 2011 and 2010. The Net Markup income is greater
because the company is growing at a rapid, and receiving more markup ratio
as compare to gross inc

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ADVANCE TO DEPOSIT RATIO (NET):

Advances/ Deposits
Years
2012
2011
2010
ADR
53.1%
60.6%
72%
Advance to deposite ratio

80.00%
70.00%
60.00%
50.00%
Advance to deposite ratio
40.00%
30.00%
20.00%
10.00%
0.00%
2012
2011
2010
Interpretation:
The Advances to the deposits Ratio is above 53.1 percent for the year 2012
but is lower from the previous years. This is because the bank did not give
too much advances.

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INCOME TO EXPENSE RATIO:

Income/ Expense
Years
Times
2012
2.56
2011
2.40
2010
2.61
Income to Expense
2.65
2.6
2.55
2.5
2.45
2.4
2.35
2.3
2.25
Income to Expense
2012
2011
2010
Interpretation:
The income to expense ratio is greater than previous years it means
company earned more income than expense.

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GROWTH IN GROSS INCOME:

Years
2012
2011
2010
Gross Income
17.5%
0%
15.1%
Gross Income
18.00%
16.00%
14.00%
12.00%
10.00%
Gross Income
8.00%
6.00%
4.00%
2.00%
0.00%
2012
2011
2010
Interpretation:
These values indicate that growth in gross income is highest in 2010 but in
2012 gross income is greater as compared to remaining years

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GROWTH IN NET PROFIT AFTER TAX:

Years
2012
2011
2010
Net Profit
38.9%
21.4%
10.3%
Net profit
40.00%
35.00%
30.00%
25.00%
Net profit
20.00%
15.00%
10.00%
5.00%
0.00%
2012
2011
2010
Interpretation:
The values show that growth in Net profit after tax is greater in 2012 as
compared to previous years.
DIVIDEND YIELD:
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Dividend per Share/ Market price per share
Years
2012
2011
2010
Dividend Yield
14.3%
7.3%
4.3%
Dividend yield
16.00%
14.00%
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0.00%
Dividend yield
2012
2011
2010
Interpretation:
Typically companies with good growth potential retain a high proportion of
earnings and have a low dividend yield, whereas companies in more mature
industries pay out a high portion of their earnings and have a relatively high
dividend yield. So the dividend yield of UBL is greater in 2012 as compared
to previous years so it also lies in later category.

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EARNINGS PER SHARE (EPS):

Net Profit /Total No. of Equity Shares100
Years
2011
2010
2009
EPS
12.66
9.12
8.26
Earning per share

14
12
10
8
Earning per share
6
4
2
0
201
2011
2010
Interpretation:
EPS is increasing as compare to previous year and this shows better financial
position in market.
This also shows that Bank is growing towards success at rapid rate.

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PRICE EARNINGS RATIO:

Market Price per Share of common stock/Earnings per Share
Years
2012
2011
2010
PER
4.14
7.48
7.08
PER
8
7
6
5
4
3
2
1
0
PER
2012
2011
2010
Interpretation:
This value indicates that investors were paying 4.14 PKR for each 1.00 PKR of
Earnings in 2012.
BALANCE SHEET (Analysis)

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The total asset of the United Bank Limited has increasing trend. The
total assets in 2011 were Rs.778, 060,000 and in 2010 Rs.699, 818,000
there is an increase in total assets.

The investment trend is also increasing as compared to previous years.
The loan trend is decreasing in 2011 as compared to last years data.
The above two figures shows that main emphasis of new management
in towards investment rather than loans it is positive sign for
organization.
Bank in industry gives emphasis towards profitable
investment rather than loans.

Share capital was also increased.
Net non-performing loans reduced partly due to provisions and
recoveries.
Overall the financial position of the bank is better than previous fiscal
year.
PROFIT AND LOSS (Analysis)
As we see the income statement of United Bank Limited it shows that

mark up income is increasing with the passage of time. The income as
Rs.59, 277 in 2010 which increased to 70,450,000 in 2011, appreciable
sign for the management.

These all improvement is due to a new professional team which was
appointed in last years to restructure the bank and to commence
rightsizing. The management is also in process of rationalizing branch
network and identifying and recovering its doubtful and classified
portfolio. It has planned to institute major improvements in customer
services and internal systems to improve efficiency. It also intends to
launch
innovative
products.
The
bank
is
increasing
resource
mobilization through regular deposit campaigns and accelerating the

process of recovery of outstanding advances and non-performing
assets.
The mark up income has also increasing trend.
There is an increase in Profit after tax.

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New techniques to compete in market. This thing caused to increase

expanses.
SWOT
ANALYSI
S
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SWOT
SWOT analysis is a process to identify where we are strong and where we are
vulnerable, where we should defend and where we should attack. It tells us
our strengths, our weaknesses, the opportunities that prevail in the market
and the threats, which we may face from our competitors and other from
other potential factors.
This analysis performed on a product, on a service, a company or even on an
individual.
STRENGTHS:
Strengths are the internal competencies possessed by UBL in comparison
with its competitors.
UBL with an integrated network of over 1,218 branches domestic with

18 overseas locations gives you direct access to a comprehensive
range of better banking facilities to help you monitor your business
internationally.
UBL provides its customers a complete range of banking products and

services including retail banking, corporate and institutional banking,
trade finance and consumer finance.
UBL has planned to institute major improvements in customer services

and internal systems to improve efficiency. It also intends to launch
innovative products. The bank is increasing resource mobilization
through regular deposit campaigns and accelerating the process of
recovery of outstanding advances.

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The management of UBL in order to further improve the quality

service, particularly at branch level, is restructuring its commercial
banking operations.
On the move within your city or traveling upcountry, UBL Rupee

Travelers Cheques are the most secure and convenient way to carry
cash and travel with peace of mind.
For the customer who is on the move within the same city or in
different cities of Pakistan and who wishes to avoid carrying cash,
United Bank Limited presents Cheque Encashment Facility. You can
have your UBL account Cheques encased by either self or a third party
at any of UBL's designated branches in Pakistan.
UBL Uni Saver Account is an innovative way of serving your banking

needs. Be it trade, business or personal finance, the UBL Uni Saver
allows you maximum flexibility, yet gives you optimum returns.
All branches of UBL are now equipped with a special Haj counter, and
offered a scheme of loan.
UBLs new remittance service, TAZRAFTAAR offers all overseas

Pakistanis the fastest and the most convenient delivery of their money
to their beneficiaries in Pakistan. Best of all, TAZRAFTAAR is completely
cost free and is available at all UBL branches
The concept of a universal teller must be introduced, which can greatly

improve the counter services. Through this the bank will be able to get
the edge over other competitors. More functionality must also add like
signature verification, printing of remittance instruments, etc. Full
Online/Offline computerization of Hubs and off-line computerization of
all PLS and CD accounts should be achieve.

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UBL has asset of over 250 billion, capital and reserves of over 4 billion
and solid record of accomplishment of 45 years.
UBL saver allows you maximum flexibility, yet gives you optimum
returns.
UBL rupee travellers cheques are the most secure and convenient way
to carry cash and travel.
UBL was pioneer when it launched an important services to us where in

customer are able to get their rates by dialing a dedication fax number
in the bank. This has proved to be very successful idea.
UBL
is
increase
resource
mobilization
through
regular
deposit
campaigns and acceleration the process of recovery of outstanding

advices.
WEAKNESS:
Weaknesses are the internal attributes of the bank to decrease in
comparison with competing bank.
The bank has less modern techniques all the branches are not
computerized.
No proper material of banking was provided during my internship.
No concept of right person for right job.
They are not providing efficient service to their customer.
They are not using modern techniques like prizes scheme of other
banks.

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Bank has not developed long term strategy
People are being getting jobs in the bank secretly or form back door.
Employees dont have promotional opportunities for many years
If the promotion opportunity available then competes those people

whose have political or any other big source of promotion.
The management of the bank offered low profit on profit and loss
account approximately 6% before deducting the tax. The other banks
offer more than this.
HRM is not much effective and active in the bank. Every branch must
have one HR counter
The management is much goal oriented. There must be some people

oriented executives.
There is a communication gap between senior and young people.
Trained and convince the employees that new technology is helpful for
your work.
OPPORTUNITIES:
An opportunity is an external component lies in outside the organization.
They would be beneficial for the company.
An opportunity is any chance to follow a new or revised strategy or

business, which would be of benefit to the UBL.
The banking sector has entered into new era with innovative products
and online facilities, which other simply dont.
Government of UAE has declared a free industrial estate, which is

having its own free port as jabl-e-ali, own which no tariffs are to be

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imposed. So United Bank Limited can invest in this area by opening its
branches there.
Banks know the deposit and credit products very well. That gives banks
an advantage in creating relationships with small business customers.
Every small business needs a checking account, and may need credit.
For giving more importance to small business UBL can increase their
operation.
Commercial bankers can become the single source of financial services

for small businesses, but to do so they must invest in IT that is
designed to provide products and services to small businesses. They
should look at their branches and the Web-based delivery channels and
determine what the appropriate technology is for their small business
clients.
UBL have branches in BAHRAFIN, QATAR, UAE, UK & USA. Where the
other competitors do not, it is a great opportunity for the bank.
UBL has a very large network of branches all over the country.
Unfortunately, these branches are not fully equipped with modern
instrument,
while
other
banks
offering
modern
services,
if
management launches innovative products in these areas, bank will

able to get the edge in these areas over other banks.
Due to policy of industrialization bank can expand its operation by

giving special attention towards this sector.
THREATS:
Threats are also external factors in the environment, which are not in the
favor of company, which can seriously hamper the companys ability to serve
its customers.

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Expansion of new commercial banks like ASKARI bank, FASIAL bank

and etc... And their better performance may cause loss of market
shares of UBL.
According to World Bank report the Pakistan has become over
banked economy with cut throat competition for deposits in the
industry the battle is on for the market shares. The customers have
emerged as the main Beneficiaries of the competition. Now they are
getting more personalized services and innovative product.

Along with the growth in size, the banks are now incorporating
innovative approaches to their traditional commercial banking
operations, keeping in the view the changing demand of the time.
UBL face problem.

The political influences affect the performance of bank very badly.
Most of the loans become bad dad debits due to political pressure
No stable government in Pakistan, Government policies change with
the change of government.

The concept of evening and Saturday banking, telephonic and
online banking, ATMs and credit cards are direct result of the
intensive competition. But UBL is behind the above-mentioned
services as compared to others bank.

Freezing of foreign currency account by the government of Pakistan
is also a fear for the bank.
SUGGESTIONS AND RECOMMENDATIONS:

The overall organization is very good and results oriented, but I feel there
is a need of improvement in some areas. The following are the
suggestions that I have recommend for the united bank limited.
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Information technology should be introduced in all the branches to
enhance the efficiently.

Dominating influences of politicians and bureaucrats have been
mainly responsible for the deterioration that has crept in the
banking industry
Effective training and qualified, dutiful and vigilant inspection teams
are inducted per force in all the banks.

A separate ladies counter should be there.
The UBL branches should improve his position to attract more
customers.
The behavior with the customers should be improved.
There is a great need of proper training of employees. Because
whenever they were asked about the latest banking the answer was
sorry we dont know.

Like the other reputed commercial banks UBL should recruited some
officers especially from the fresh MBAs and M.Com students. Doing
so, the more talented persons would enter in the management and
they will try to make the National Bank compatible with the other
banks.
The bank must have to apply the marketing strategies to attract the
customers which are depositors, like other banks are doing such as
City Bank and in the Pakistan banks now a days they are introducing
new schemes like Core Patti Scheme by Habib Bank and Prizes on
travelers cheque by M.C.B.
This branch is not doing many functions to open L/C and to deal in
export and import facilities. Therefore, bank should hire export staff
for such type of activities and star them in the branch.

Do marketing through internet.
Try to establish effective communication between
management and executives.

In order to check efficiency and effectiveness of employee working,
top-level
MYSTERY SHOPPING concept must introduced by the management.

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Provide friendly environment to you employee in this branch.

UBLS top management must adopt such strategies, that will helpful
in eradication of internet politics.

The bank should make some strategies to educate the employers
and public about the bank services and products.

UBLS management must introduce some teams that should do
investigation about the creditors worthiness, so that the non-
performing loans due to frauds can reduce.

Create a marketing department in this branch and in other branches
improve the marketing department that will give a lot of profit.

In this branch, duties to some staff are not properly allocate.
Reduce the conflict between top management and branch staff.
In this branch, improve generator facility because if electricity
problem occur a lot of time waste and create a problem with UBL
goodwill.
Reduce manual work record work in soft form.
Divide equal work to employees because in this branch, some
employees have a lot of work and some have few.

In some developing area UBL, do not have branch, as there are
other competitor have branches.
CONCLUSION:
UBL is growing rapidly in banking sector in Pakistan. More important thing is
that UBL is pioneer in computerization of banking. Its larger branches are
fully computerized. It has currently largest online branches in urban areas,
and developing its structure in rural areas too. As technology advances UBL
also making itself fast and accurate in coming years the UBL is looking for
better infrastructure in banking in Pakistan. As the World is going forward
towards technology and advancements, UBL is also going step by step with
all organizations. It has a good banking Structure, fast and effective network.

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This report is started from executive summary and history of banking sector
in Pakistan. History is full of ups and down, the brief discussion of events that
occur after partition. In June 1959, Mr.Agha Hassan Abedi decided to open a
bank different from others to provide modern banking facilities to trade and
industry and to promote the habit of saving among common people.
Necessary formalities have been compiled for registration certificate to
perform business to STATE BANK OF PAKISTAN for permission. After all these
formalities on 7th November 1959, UBL came into existence as a schedule
bank. Head office was establishment in New Jubilee insurance house;
I.I.CHANDRIGAR ROAD KARACHI. It was registered as Joint Stock Company.
There are different departments of UBL. The most important asset of UBL is
its people. To maximize its work force investment, the aim of the Human
Resource department is to enhance the UBL as the best place to work. In
the area of Human resources their goal is to maximize the return on the
banks annual $4 billion investment in personnel expense by improving
efficiency of HR operations and the Effectiveness of all UBLs. There are also
some objectives of HR department of UBL that are: To establish employee
recruitment and selection system for hiring the best possible employees
consistent with the organization needs, whose performance is unsatisfactory
and to ensure organizational compliance with state and federal laws those
are applicable to HR management function. Next department is the
Advance/Credit Support Department that is the main sources of funds for the
bank is their deposit. Bank does not keep these deposits in save with it. A
bank has to pay interest to the depositors and to meet its operating
expenses. Bank can utilize these funds in the ways that are invest funds in
government securities, invest in portfolio of shares in the stock exchange or
lend these funds to other individuals or organizations.

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Remittance Department is most important department of UBL, which provide

services to their customer. Basically Remittance is transfer of funds from
one place to another or from one person to another. A Remittance is an
important service provided by banks to customers as well as non-customers.
Remittance can take place in seven different ways that are Demand Draft
(DD), Mail Transfer (MT), Telegraphic Transfer (TT), Pay Order and Rupee
Travelers Cheques. Main functions of foreign exchange department are to
open the letter of credit (LC) facilitates imports and export. This department
deals with foreign currency account and deals with inward & outward
remittances.
Next department of UBL, which I discussed in my report, is the clearing
department the word clearing has derived from the word clear. Every bank
acts as both paying as well as collecting bank. A large part of this work is
carried out through the bankers clearing house wherever it is established.
There are different types of clearing that are inward clearing, outward
clearing, intercity clearing and same day clearing. Cheques collected by
clearing are transfer cheques and clearing cheques. Collection department
also plays an important role in the operations of trade finance of UBL. This
facility is also provided to the exportersIt is not a conditional under taking by
the bank. Collection is the handling by bank of documents, in accordance
with instructions received. Collection department also deals with outward
bills for collection and inward bills for collection.
IT vision is to create a central database linked to all the hubs, through strong
communication backbone, which will allow the customers to maintain one
account with
bank and operate it from anywhere in the country. In
preparation of numerous applications including core online retail banking

application, UNIBANK's front-end systems vastly enhanced to a GUI version
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under Oracle D/2000. It many products and services that are UBL Business
Partner, UBL Business Partner Plus, Rupee Transactional Account, UBL
UniFlex, UBL Unisaver, Certificate of Deposit, Foreign Currency Savings,
Foreign Currency Term Deposits Receipts, Regular Term Deposits Receipts,
Special Notice Deposits Receipts, UBL Basic Banking Account and UBL First
Minor Account.
With UBL Wallet Visa withdraw cash at ATMs any time, or make cashless
purchases at outlets through the Debit Card facility. UBL already has its own
network of 53 ATMs, which continues to expand by the day. This allows you
to use your UBL Wallet across Pakistan at more than 300 ATMs. UBL Wiz is
Pakistan's first ever Prepaid VISA Debit Card that provides the convenience,
security and benefits of an ATM and Debit Card, locally and internationally.
Whether you are using it online, paying for petrol, shopping or dining, you
are accessing money directly from your prepaid card, without having to visit
the bank.UBL Business line a complete solution to all your Business
Financing needs. With UBL Business Financing facility, you can now take your
business to greater and newer heights, and achieve the level of success that
you truly deserve.
UBL Address understands your home financing needs and offers you a
variety of fixed, floating & adjustable rate options - because at UBL, where
you come first. Drive is a unique auto-financing product, which offers you
feature, options and flexibility unmatched by any other bank, because at
UBL, You come first. UBL Cash line is a flexible loan that provides you cash up
to Rs.500, 000 without any security requirements. It empowers you to take
control of your finance. UBL Cash line is aimed to make your life easier

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ZINDAGEE ASAAN. Whether you are a salaried individual or a businessman,

UBL Cash line takes care of your cash requirements.
UBL Money, the Personal Installment Loan from UBL provides you with
ppower, control, convenience and the flexibility to manage your financial
requirements and realize your dreams. Main purpose of financing is to
facilitate farmers to purchase Agri Inputs such as Seeds, Fertilizers,
Pesticides, Sprayers, hired labor etc.UBL silah mila has designed a campaign
for the first time in Pakistan to acknowledge and reward customers who have
shown excellent performance in their loan repayments with other banks. UBL
"Hamrah" has been designed keeping in mind, both convenience and
security - be it business, property, trade or personal needs . Free Doorstep
Remittances With-in the country or from abroad, UBL offers the most efficient
and price competitive service.
UBL's new remittance service, TezRaftaar offers all overseas Pakistanis the
fastest and the most convenient delivery of their money to their beneficiaries
in Pakistan. Best of all, TezRaftaar is completely cost free and is available at
all UBL branches along the Bank's Network in the Middle East UK and USA.
With UBLs state of the art online banking, you can access your account from
more than 350 branches located in 71 cities across Pakistan. Your account
gets to travel with you and can be accessed throughout Pakistan, be it
Karachi, Kotli Main, Nalka Kohla or Mandara. Transactions are normally
available in less than 15 minutes. When I did the financial analysis I
concluded that UBLs current assets are more in 2011 as compared to
previous years. There is also ratio analysis of UBL that are Return on equity,
Return on asset, Advance to deposit ratio, cost to revenue ratio and debt
ratio.

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ROE ratio indicates the company earned 23.7% in 2012 on each Rupee of
equity investment. ROA ratio means that company earned 2.1% on each
Rupee of investment. Debt ratio indicates that company has financed 90%
from debt and 10% from asset in 2012.The higher this ratio, the greater the
firm indebtedness and more financial leverage it has. The Net Markup
income is greater because the company is growing at a rapid, and receiving
more markup ratio as compare to gross income. Typically companies with
good growth potential retain a high proportion of earnings and have a low
dividend yield, whereas companies in more mature industries pay out a high
portion of their earnings and have a relatively high dividend yield. EPS is
increasing as compare to previous year and this shows better financial
position in market. This also shows that Bank is growing towards success at
rapid rate.
In SWOT analysis I concluded that UBL provides banking facility to their

customer, have qualified management and experienced professionals. It has
automated system with online network. It has vast network of foreign
correspondents. They offer a lower interest rate on loans and advances. The
concept of a universal teller must be introduced, which can greatly improve
the counter services. However, its employees are not satisfied because the
pays of employees are less and there is no clear criterion for promotion. The
bank has less modern techniques all the branches are not computerized.
They are not using modern techniques like prizes scheme of other banks and
Bank has not developed long term strategy. Trained and convince the
employees that new technology is helpful for your work. These things are
showing weakness.

The Islamia
((
Internee: Mudasra
It is great opportunity for UBL if it provides the more innovative products.

Government of UAE has declared a free industrial estate, which is having its
own free port as jabl-e-ali, own, which no tariffs are to be imposed. Due to
policy of industrialization bank can expand its operation by giving special
attention towards this sector. UBL threat is the expansion of new commercial
banks like ASKARI bank, UNION bank and etc... And their better performance
may cause loss of market shares of UBL. According to World Bank report the
Pakistan has become over banked economy with cut throat competition for
deposits in the industry the battle is on for the market shares. The customers
have emerged as the main Beneficiaries of the competition.
At present there is no such organization in the world that is free from

problems and challenges. Every concern has to strive and struggle a lot to be
more profitable and to get more competitive edge. During my six week
internship at UBL Fride Gate Branch, I found various problems, which I think
should be resolved for the better functioning of the bank. So there are some
suggestions
to
solve
these
problems.
Try
to
establish
effective
communication between top-level management and executive. Dominating

influences of politicians and bureaucrats have been mainly responsible for
the deterioration that has crept in the banking industry. Customer
satisfaction should always remain the number one benchmark as move
forward towards attaining their goals. They employed and retain an
unparalleled workforce of highly motivated, energetic, well trained and
productive employees.
They try to achieve superior financial performance, and to be good corporate

citizen of the communities they serve. UBL promote strong and ethical
business practices in the industry by focusing more on effective collaboration
with their stakeholders. Their corporate strategy focuses on the striking
The Islamia
((
Internee: Mudasra
optimum balance in the organizational workflow and processes. The dynamic

environment in which they operate impels them to remain balanced for the
unexpected business environment. They are aware that they stepped into
21st century and they must meet its challenges by acquiring the highest
levels of technology, they will thus be accelerating and enable them to
distribute their products and services through most efficient and high
technology means. All the customers are entertained individually. Same kind
of behavior and attention is given to all the customers. During my internship
training, I gathered information regarding how a successful bank operational
aspect decorticated with the practical.

The Islamia
((
Internee: Mudasra
Annexu
re

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INTERNSHIP

The Islamia University

recommendation for further improvement. Although the bank is functioning

The Islamia University

The Islamia University

Towards islamization of economy

Advantages of banking system for economy

Vision and mission

PRODUCT AND SERVICES

The Islamia University

The Islamia University

comprehensive report writing, required to submit to the research and

The Islamia University

Methodological tools were:

Brochures/ Manuals of the bank.

The Islamia University

time-consuming and inefficient. Second, by accepting money deposits from

TOWARDS ISLAMIZATION OF ECONOMY

The Islamia University

S A Haq. (1998) Practice & Law of Banking in Pakistan (6th Ed.)

TRADE RELATED MODES OF FINANCES:

Bai Muajjuai; purchases of goods by banks and their sale to clients at

appropriate mark-up in prices.

the client at increased prices, to be paid in future.

INVESTMENT TYPE OF MODES OF FINANCES:

Musharaka: financing on the basis of profit and loss sharing.

purchase of modaraba certificates.

ADVANTAGES OF BANKING SYSTEM FOR ECONOMY

The Islamia University

their company to be profitable and managed efficiently, bankers act as surro

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The Islamia University

IMPORTANT ABOUT UBL

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The Islamia University

UBL - ON LINE SYSTEM

Accounts statement & electronic data interchange

Which is a well-develop on-line branch-banking package. The system

The Islamia University

UBL vision and

The Islamia University

The Islamia University

The Islamia University

ROLE OF UBL BANKING SECTOR:

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The Islamia University

CORPORATE LEVEL STRATEGIES

BUSINESS LEVEL STRATEGIES:

DEPARTMENTAL/FUNCTIONAL LEVEL STRATEGIES:

To establish sound relationship with top industrial groups and various

To launch the innovative products as which cater to the needs of

Bank main focus is to provide the extensive training to employees in

To implement a performance appraisal process to provide motivation

The Islamia University

The Islamia University

The Islamia University

BRANCH FUNCTIONAL CHART:

Credit department (Sir

Computer department (Sir

Account opening (Sir Khalid &

Cash department (Sir

Foreign currency (Sir

Bills and remittance