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Situation: You purchased a Panasonic Microwave Oven from a

company in Muscat. The company told you that they would make
the delivery within seven days. But you havent received the
delivery yet.
Question: Write a Letter of Complaint to the Customer Care
Manager of the company stating the problem and suggesting
solutions.
Include the information in the invoice below:

PANASONIC OMAN L.L.C


P.O Box- 108, P.C- 123
Bousher; Muscat
INVOICE
Sultanate of Oman
Tel: 2452292
Email: customer.care@panasonic.om

Date of purchase: January 12, 2014

Invoice
Number
MO-65752318

Product
Description
MN-SD664

Quantity

Price

RO. 65.990

Mode of payment: CASH

VISIT US AGAIN!
THANK YOUR FOR YOUR BUSINESS!

Situation: You bought a Wansa Split Ac from a company in


Sohar a few days ago. The company told you that they would
make the delivery within seven days. But you havent received
the delivery yet.

Question: Write a Letter of Complaint to the Sales Manager


of the company.
Include all the information provided in the invoice.
Tesco Electronics
Post
Sohar,

Box 120; Post Code ; 230


Sultanate of Oman
Telephone: +968 26578643

INVOICE

Email: tescoelectronics@gmail.com

Date of purchase: May 6, 2015

P.O No.

WSA5426758
2

Product
Description
Wansa Split Ac

Quanti
ty
1

Price
OMR 250

Mode of Payment: Cash


THANK YOU FOR YOUR BUSINESS!
VISIT US AGAIN!

Situation: You bought an automatic washing machine from a


company in Sohar a few weeks ago. The company told you that
they would make the delivery within seven days. But you havent
received the delivery yet.
Question: Write a Letter of Complaint to the Sales Manager
of the company explaining your concerns.
Include all the information provided in the invoice.
Toshiba Electronics
Post
Sohar,

INVOICE

Box 120; Post Code ; 230


Sultanate of Oman
Telephone: +968 24578643

Email: tbelectronics@gmail.com

Date of purchase: Feb 15, 2015

P.O No.

WCA364895

Product
Description
Washing machine

Quanti
ty
1

Price
OMR 160

Mode of Payment: Cash


THANK YOU FOR YOUR BUSINESS!
VISIT US AGAIN!

Situation: You bought fifteen pieces of Wansa Split Acs from a


company in Sohar a few days ago. The company told you that
they would make the delivery within seven days. But you havent
received the delivery yet.

Question: Write a Letter of Complaint to the Sales Manager


of the company.
Include all the information provided in the invoice.

Tesco Electronics
Post
Shofar,

INVOICE

Box 120; Post Code ; 230


Sultanate of Oman
Telephone: +968 24578643

Email: tescoelectronics@gmail.com

Date of purchase: Feb 15, 2015

P.O No.

WSA5426758
2

Product
Description
Wansa Split Acs

Quanti
ty
15

Price
OMR 2500

Mode of Payment: Cash


THANK YOU FOR YOUR BUSINESS!
VISIT US AGAIN!

Situation: You bought two automatic washing machines from a


company in Sohar a few days ago. The company told you that
they would make the delivery within three days. But you havent
received the delivery yet.

Question: Write a Letter of Complaint to the Sales Manager


of the company explaining your concerns.
Include all the information provided in the invoice.
Toshiba Electronics
Post
Sohar,

INVOICE

Box 120; Post Code ; 230


Sultanate of Oman
Telephone: +968 24578643

Email: tbelectronics@gmail.com

Date of purchase: Feb 15, 2015

P.O No.

WCA364895

Product
Description
Washing machine

Quanti
ty
2

Price
OMR 750

Mode of Payment: Cash


THANK YOU FOR YOUR BUSINESS!
VISIT US AGAIN!

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