imageRUNNER Ir60 Service Guide PDF

imageRUNNER 60
SERVICE GUIDE
CANON U.S.A., INC.
TECHNICAL SUPPORT DIVISION
Rev. 0
Jamuary 2000
imageRUNNER 60 Service Guide
IMPORTANT
SPECIFICATIONS AND OTHER INFORMATION CONTAINED
HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE
VALUES OR THOSE FOUND IN ADVERTISING AND OTHER
PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY
SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL
INFORMATION.
REV. 0
January 2000 Page i
Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
Canon U.S.A. Homepage: http://www.usa.canon.com
Printed in the United States of America.
Distributed in the United States by Canon U.S.A., Inc.
This service guide is the property of Canon U.S.A., Inc. All rights reserved.
The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only
by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any
means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless
from and against any claims arising out of Dealers possession, use, or misuse of this service guide.
Canon U.S.A., Inc. may, at its sole discretion, modify the information and/or specifications contained in this service guide at any
time without notice.
Canon is a trademark of Canon Inc.
NetSpot and imageRUNNER are trademarks of Canon Inc.
PCL is a registered trademark of Hewlett-Packard Corporation.
EFI is a trademark of Electronics for Imaging.
Continuous Print and RIP-While-Print are trademarks of Electronics for Imaging.
Windows is a registered trademark of Microsoft Corporation.
IBM is a registered trademark of IBM, Inc.
Adobe and PostScript are trademarks of Adobe Systems Inc.
IPX/SPX and NetWare are registered trademarks of Novell, Inc.
Novell is a registered trademark of Novell Inc.
UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
AppleTalk is a registered trademark of Apple Computer, Inc.
TrueType and Macintosh are trademarks of Apple Computer, Inc.
TV Elite Pro is a registered trademark of ADS
ADS is a trademark of Advanced Digital Systems Technologies.
Proxima Desktop Projector is a trademark and Proxima is a registered trademark of Proxima Corporation.
The Energy Star name is a trademark of the U.S. Environmental Protection Agency.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are
hereby acknowledged.
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January 2000 Page ii
TABLE OF CONTENTS
I.
PRODUCT OVERVIEW..................................................................................................................1
II.
DESIGN FEATURES .......................................................................................................................1
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
III.
A.
B.
C.
D.
E.
F.
G.
IV.
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
O.
P.
NetSpot
...................................................................................................................................................... 1
Confidential User Mailboxes......................................................................................................................... 1
Booklet Maker............................................................................................................................................... 1
High Speed, High Image Quality .................................................................................................................. 1
Standard Image Server .................................................................................................................................. 1
No-Stacking Duplexing Mechanisms ............................................................................................................ 2
Large Paper Sources...................................................................................................................................... 2
High Image Quality ....................................................................................................................................... 2
Various Delivery Processing (With Accessory) ............................................................................................ 2
Finisher-D1 ................................................................................................................................................... 2
Saddle Finisher-D2........................................................................................................................................ 2
Configuration Chart....................................................................................................................................... 3
SPECIFICATIONS ...........................................................................................................................4
imageRUNNER 60........................................................................................................................................ 4
Paper Deck-C1 .............................................................................................................................................. 5
Finisher-D1 ................................................................................................................................................... 5
Paper Folding Unit-B1 .................................................................................................................................. 5
Cover Insertion Unit-A1................................................................................................................................ 6
Saddle Finisher-D2........................................................................................................................................ 6
Network Multi-PDL Printer Board-F1 .......................................................................................................... 7
SERVICE FEATURES .....................................................................................................................8

Serviceability................................................................................................................................................. 8
Upgrading...................................................................................................................................................... 8
Upgrading Network Multi-PDL Printer Board-F1 ...................................................................................... 10
Service Mode .............................................................................................................................................. 10
Power and Plug Requirements..................................................................................................................... 10
Estimated Installation Time......................................................................................................................... 11
Consumables ............................................................................................................................................... 11
Periodic Replacement Parts......................................................................................................................... 11
Consumable Parts........................................................................................................................................ 12
Finisher-D1 Consumable Parts.................................................................................................................... 13
Saddle Finsiher-D2 Consumable Parts ........................................................................................................ 13
Paper Deck-C1 Consumable Parts............................................................................................................... 13
Customer Maintenance................................................................................................................................ 13
Periodic Maintenance Items ........................................................................................................................ 14
Stapler Stacker Finisher-D1 Periodic Maintenance Items ........................................................................... 15
Saddle Finisher-D2 Periodic Maintenance Items ........................................................................................ 16
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January 2000 Page iii
V.
SERVICE POLICY.........................................................................................................................17
A.
B.
C.
Customer/Dealer Support ............................................................................................................................ 17

Technical Support Division......................................................................................................................... 17
Systems Support Division ........................................................................................................................... 18
1.
2.
3.
4.
5.
D.
E.
Recommended Monthly Print Volume ........................................................................................................ 20

Warranty Conditions ................................................................................................................................... 20
1.
2.
F.
G.
VI.
Systems Support Division............................................................................................................................ 18

Internet / World Wide Web Access.............................................................................................................. 18
Multi-Line Bulletin Board Systems............................................................................................................... 18
Automatic Document Retrieval Systems (Fax Back On Demand) ..................................................................... 18
Connectivity Support ................................................................................................................................... 19
End User Warranty ...................................................................................................................................... 20

Warranty Administration Reduction Program (WARP) ................................................................................ 20
Dealer Parts Support Program..................................................................................................................... 21

Return of Empty Toner Cartridge................................................................................................................ 22
SUGGESTED MAINTENANCE AGREEMENT ........................................................................23
A.
B.
Suggested Maintenance Agreement Rates................................................................................................... 23

Estimated Cost ............................................................................................................................................ 24
1.
C.
D.
imageRUNNER 60 ...................................................................................................................................... 24
Annual Suggested Maintenance Agreement Rates For Optional Accessories ............................................. 25

Data Sheet ................................................................................................................................................... 26
1.
imageRUNNER 60 ...................................................................................................................................... 26
VII. TRAINING.......................................................................................................................................27
A.
B.
Overview..................................................................................................................................................... 27
Materials...................................................................................................................................................... 27
VIII. SERVICE AUTHORIZATION REQUIREMENTS....................................................................28

A.
B.
IX.
A.
B.
C.
Authorization Policy ................................................................................................................................... 28

Requirements............................................................................................................................................... 29
APPENDIX ......................................................................................................................................31
imageRUNNER 60 Product Limited Warranty........................................................................................... 31
imageRUNNER 60 Product Accessory Limited Warranty................................................................................. 32
imageRUNNER GPR-1 Drum Limited Warranty ....................................................................................... 33
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January 2000 Page iv
I.
Product Overview
The imageRUNNER 60 is a high-speed printer created to improve workgroup
manufacturing and Print on Demand requirements with the ability to handle the
high quality production level of printing. The main unit is a high-speed, highendurance printer with a full array of network printing capabilities. With the
optional Finisher-D1, Saddle Finisher-D2, Cover Insertion Unit-A1, and Paper
Folding Unit-B1, the imageRUNNER 60 features full finishing in the form of
multi-position stapling, 3-hole punching, Z-folding, and document insertion. The
imageRUNNER 60 also features support for a single pass duplex system to
output duplex prints at rated engine speed and standard finishing capabilities1.
Offering the most robust finishing capabilities in its class, the imageRUNNER 60
is targeted to the high-speed network printer, and industrial printing market. As
an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.
II.
Design Features
A.
NetSpot
NetSpot offers a consistent user interface across all computing platforms
and simplifies the process for installation, configuration, and device
management.
B.
Confidential User Mailboxes

Confidential print jobs can be placed in a mailbox, which can be printed out
later. Support of up to 100 (00-99) User Mailboxes.
C.
Booklet Maker
The imageRUNNER 60 can arrange originals into booklet format.
D.
High Speed, High Image Quality

1. Print Speed:
up to 60 prints per minute
2. Writing Resolution:
1200 (equivalent) x 600 dpi
E.
Standard Image Server

The imageRUNNER 60 comes standard with a 2.1GB hard drive capable
of electronic sorting.
To output documents it is necessary to purchase either the optional Finisher-D1 or the Saddle Finisher-D2.
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January 2000 Page 1
F.
No-Stacking Duplexing Mechanisms

The printer does not stack sheets in a duplexing unit, enabling an
uninterrupted flow of sheets when making double-sided prints.
G.
Large Paper Sources

With the addition of the Side Paper Deck-C1, the imageRUNNER 60 can
keep as many as 7,650 sheets of paper for ready supply.
Cassette 1: 1,500 sheets
Cassette 2: 1,500 sheets
Cassette 3: 550 sheets
Cassette 4: 550 sheets
Multifeeder: 50 sheets
Side Paper Deck-C1 (accessory) 3,500 sheets
H.
High Image Quality

The Digital Image Processing System refines the print quality of the
images by smoothing, which allows for 1200 dpi equivalent x 600 dpi in
text mode or text/photo mode.
The new A-Si drum with the Toner Replenishment System allows for less
replacement steps, no standby period and material recycling. The newly
developed toner cartridge will produce sharper, higher quality images.
I.
Various Delivery Processing (With Accessory)
J.
Finisher-D1 (accessory): 1 or 2 point stapling

Saddle Finisher-D2: Book binding (middle fold)
Finisher-D1
The Finisher-D1 has one fixed tray (sample tray), one shifting tray, and a
Multi-position stapler, which are standard.
K.
Saddle Finisher-D2
A Mini-CRD that has two shifting trays, Multi-position stapler, puncher and
saddle stitch, which are all standard. The Z-fold and Post Processor
Inserter are optional. Saddle Finisher-D2 outputs the document face
down.
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January 2000 Page 2
L.
Saddle Finisher-D2
F24-9511-000
Configuration Chart
Finisher-D1
F24-9411-000
Paper Folding Unit-B1*

F24-9503-000*
9-70015-E1
F43-6601-700
F42-3001-700
F23-2930-000
F23-5705-000
SSF-H1200
Connectivity Accessories:
Network Multi-PDL Printer Board-F1
Network Interface Kit-TR4
F61-7403-SET
F61-6558-100
Other Accessories:
Cover Insertion Unit-A1*
Cassette-P2
Document Tray-C1
Paper Deck-C1
F24-6313-000
Items included in the imageRUNNER 60 printer Box:
Supplies:
Transparency Type E
imageRUNNER 550/600/60 Drum
imageRUNNER 550/600/60 Black Toner
Staple Cartridge-D2
Staple-E1
Roll Paper for C.C.P.-A1
imageRUNNER 60
F13-5633-001
F24-9502-000
F32-1512-000
F31-9701-000
Developer Unit x 1
Developer Plate Attachment x 1
Original Output Tray x 1
Size Plate x 1
imageRUNNER 550/600/60 Drum x 1
Cassette-P2 (Universal) x 2
imageRUNNER 60 Manual x 1
Machine Warranty Card x 1
Drum Warranty Card x 1
Registration Card USA x 1
Registration Card Canada x 1
Installation Checklist x 1
Document Tray
* Available only as an option with the Saddle Finisher-D2.
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January 2000 Page 3
III.
Specifications
A.
imageRUNNER 60
Type:
High Volume Print Production System
Imaging System:
Laser Dry Electrostatic Transfer System
Document Tray:
Fixed type
Photoconductor:
Amorphous Silicon Drum (Estimated Yield: 5,000,000)
Cleaning Method:
Blade
Charging Method:
Corona Charging
Fixing Method:
Resolution:
Heat Roller
Engine:
600 dpi x 600 dpi
Enhanced:
1200 dpi x 600 dpi
11x17 (Ledger)
Maximum Print Size:

Duplexing:
Warm-up Time:
Standard automatic single pass duplexing
Power Supply:
5 minutes or less
up to 60 cpm (LTR)
up to 46 cpm (LTR-R)
up to 30 cpm (11x17)
18 MB DRAM Page Memory (Memory Board)
2.1 GB HDD Image Server standard load
2 front load cassettes
2 high capacity trays
Stack bypass
4150 sheets (2 x 550 front load cassettes & 2 x 1,500 high capacity
trays & 50 stack bypass)
7650 sheets (4,150 + 3,500 Paper Deck-C1)
120v
Dimensions (HxWxD):
44-3/4 x 30-1/8 x 31-3/8
Installation Space (WxD):
55-3/4 x 33-3/8
Weight:
553 lbs.
Print Speed:
Memory Capacity:
Paper Feed Method:
Maximum Paper Feed:
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January 2000 Page 4
B.
Paper Deck-C1
Paper Capacity:
3500 sheets
Paper Size:
8-1/2 x 11 Letter
Paper Weight:
17 lb. Bond to 110 lb. index
Power Source:
Directly from main unit
Weight:
Approx. 90.3 lb.
Dimensions: (H x W x D)
20-1/2 x 12-3/4 x 33
C.
Finisher-D1
Number of Trays:
2 trays
Tray capacity:
Top Tray2:
Paper Size:
250 sheets Non-Staple (All sizes)

Lower Tray:
2,000 sheets, 100 sets (Letter)
1,000 sheets, 100 sets (11 x 17)
Top Tray:
Postcard-11 x 17
Lower Tray:
Staple Position:
STMT-11 x 17
Multi-Position stapling:
Stapling Capacity:
Top corner 2 sided margin (2 patterns)

Two side margin (1 pattern)
50 sheets (Letter-11 x 17)
Power Source:
Weight:
Approx. 141 lb.
39-1/4 x 25-3/4 x 27-7/8
D.
Paper Folding Unit-B13
Acceptable Document Size:
11 x 17 only
Foldable Document Weight:
17lb. to 20 lb. Bond
Power:
Directly from main unit.
Weight:
Approx. 99.2 lb.
39-1/.4 x 7-1/4 x 27-7/8
2
3
Only lower tray shifts

Available as an option only with the Saddle Finisher-D2.
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January 2000 Page 5
E.
Cover Insertion Unit-A14
Maximum Stacking Capacity:
100 sheets
Acceptable Document Size:
Statement to Ledger
Acceptable Document Weight:
17 lb. to 110 lb. Index
Power:
Directly from unit
Weight:
Approx. 44 lb.
5-3/4 x 22-1/8 x 22-7/8
F.
Saddle Finisher-D2
Number of Trays:
3 Trays (One Saddle Stitch)
Tray capacity:
Top Tray :
500 sheets, 100 sets (11 x 17)
5
Lower Tray :
1,000 sheets, 100 sets (11 x 17)
Saddle Stitch Tray:
Staple/Punch Positions:
Multi-Position stapling:
Staple/Punch Capacity:
Saddle Stitch Specifications:
15 sheets (60 sheets Original), 30 sets

Top corner 2 sided Margin (2 patterns)
Two side margin (1 pattern)
3-hole punch (left margin)
50 sheets (Saddle stitch 15 sheets)

Total Sides Imaged:
60 total sides (15 sheets)
Total Sets:
30 total sets
Folding:
V Folding standard
LTR-R - 11 x 17
Paper Size:
Top Tray: Postcard - 11 x 17

Lower tray: STMT - 11 x 17
Punch Method:
Rotary (1 sheet at a time)
Punch Speed:
60 ipm
Punch Paper Dust Stock:
15,000 sheets
Power Source:
Weight:
Approx. 233 lb.
39-1/4 x 31 x 27-7/8
4
5
Cover sheet mode only (no sheet insertion mode) / Available as an option only with the Saddle Finisher-D2.
Top and Lower Tray shifts.
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January 2000 Page 6
G.
Network Multi-PDL Printer Board-F1
Type:
Embedded Print/Network
Processor:
RISC, MIPS R5000, 200 MHz
RAM:
Standard: 32 MB (168 pin DIMM)

Maximum: 64 MB (168 pin DIMM) Two DIMM slots available
PDL Support:
PostScript Fonts:
Adobe PostScript 3
PCL5e
HPGL2 (PCL Emulation Only)
139 Type 1 and Type 3
PCL Fonts:
45 True Type
Hard Disk:
2.1 GB
Optimized Features:
Continuous Print
RIP-While-Print
Bi-directional Centronics (Auto sensing)
Printer Interface Ports:
Network Controller Specifications: Topology:

Ethernet
Token Ring (Optional)
Speed:
Protocols Supported Ethernet:
10/100 Mbps Ethernet

4/16 Mbps Token Ring
Ethernet:
TCP/IP
IPX / SPX
Ethernet Peer to Peer

AppleTalk
Token Ring:
TCP/IP
SPX/IPX
Network Interface Connections: Ethernet:

10/100 Base T (RJ45)
AUI (D Sub 15), 10 Base2 with external transceiver (not included)
Token Ring:
10 Base 5
RJ45
DB9
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January 2000 Page 7
IV.
Service Features
A.
Serviceability
To ensure machine reliability and prints of the highest quality, Canon
U.S.A., Inc. recommends that a Quality Assurance visit be performed
every 250,000 prints. Quality Assurance requires the cleaning, checking,
and replacement of parts as necessary for specific areas every 250,000
prints. The frequency of the Quality Assurance visits will depend on the
following conditions: monthly print volume, environment, type of originals
printed and customers handling of the printer equipment.
Installation
QA
250K
QA
500K
QA
750K
A QA Procedure will require the replacement of various consumable parts

every 250,000 prints.
B.
Upgrading
The Image Processor Printed Circuit Board (PCB) and Multi-Function
Controller (MFC) PCB are each equipped with Double Inline Memory
Module (DIMM), which contains Flash ROM and Firmware programmed
into each DIMM.
Note:
A Personal Computer is required when installing upgraded firmware. Use
Bicentronics I/F cable 6 as an interface between the personal computer
and the imageRUNNER 60 to enable high-speed transmission of the data.
The required time to complete the upgrade is approximately ten minutes.
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed
by IEEE1284 (25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier
connection). Cables conforming to the IEEE1284 are marked IEEE Std. 1284 compliant.
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January 2000 Page 8
B.
Upgrading (contd)
The recommended specifications for the PC to use for the download are
listed below.
1) CPU: Pentium 133MHz or higher
(A Pentium 75MHz proved to be inadequate)
2) Memory: 16MB or more
3) Empty HD Capacity: 10MB7 of available hard disk space
4) Printer Port: ECP mode must be both supported and selected
Download software will be provided to the dealer via Canon On-line. The
download software will provide RAM data (setting of service mode and
user mode) back-up function.
Download tool (software) only. Actual space depends on the quantity (volume) of software, such as program software from old
version or from other model machines, for which a back up is to be performed. A separate space is needed to house the IP
(2MB) and MFC (4MB) for the imageRUNNER 60.
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C.
Upgrading Network Multi-PDL Printer Board-F1

Since the Network Multi-PDL Printer Board-F1 system software requires a
large memory capacity, it will be provided in the form of a CD-ROM. This
upgrade is done in the same way as the main unit firmware upgrade; by
downloading the CD-ROM data from a PC to the printer extension boards
HDD via a Bicentronics I/F.
D.
Service Mode
In order to decrease the down time of the main unit, where efficient
regular service is possible, the number of sheets used for regular
exchange parts/consumable parts can be confirmed in service mode.
Using the main service mode, the technician can efficiently implement /
prepare for the exchange of parts and the next regular service.
E.
Power and Plug Requirements

The imageRUNNER 60 requires a 20 AMP outlet as well as a NEMA 5-20R
receptacle 20-ampere outlet (See Figure 1) for proper operation.
Confirm that a NEMA 5-20R receptacle is available prior to
installation.
CAUTION
DO NOT ATTEMPT TO PLUG THE imageRUNNER 60 PRINTER INTO
A STANDARD NEMA 5-15R RECEPTACLE. DOING SO MAY RESULT
IN AN OVERLOAD TO THE ELECTRIC CIRCUITS OR DAMAGE TO
THE COPIER.
Figure 1
NEMA 5-20R Receptacle
(20 ampere)
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January 2000 Page 10
F.
Estimated Installation Time

Description
imageRUNNER 60
Finisher-D1
Saddle Finisher-D2
Paper Deck-C1
Network multi-PDL Printer Board-F1
Network Interface Kit-TR4
G.
Consumables
No.
H.
Estimated Time
45 minutes
30 minutes
30 minutes8
15 minutes
40 minutes
30 minutes
Description
imageRUNNER 60
Drum Unit
imageRUNNER 60
Black Toner
Product
Number
Quantity
Expected
9
Yield/Life
F43-6601-700
5,000,000
sheets
33,000
sheets
F42-3001-700
11
10
Remarks
6% line document,
0.05g/LTR/ 1
sheet
Periodic Replacement Parts

No.
Description
12
Part Number
Quantity
Estimated Yield/Life
FY3-0040-000
AR
250,000 sheets
Pre-transfer/
transfer/separation/
primary corona wire
Primary grid wire
FY1-0883-000
AR
500,000 sheets
Thermistor
FH7-7463-000
500,000 sheets
Thermistor No. 2
FH7-7464-000
500,000 sheets
Thermoswitch
FH7-6281-000
1,000,000 sheets
Does not include Cover Insertion Unit-A1 or Paper Folding Unit-B1. An additional 60 minutes is needed to install both of these
options.
9
Estimated average values in the field, based upon data from supplier. Data is subject to change depending upon many factors
including, without limitation, monthly printer volume, environment, type of image printed or copied and customer handling of the
equipment
10
Includes 3 bottles of toner.
11
Approximate yield for 1 bottle of toner.
12
Part Numbers are subject to change due to engineering changes, etc.
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I.
Consumable Parts
No.
Description
12
Part Number
Quantity
Estimated Life
1
2
3
Developing cylinder
Developer roller
Cleaner separation claw
FB4-1819-000
FS5-6579-000
FB4-8018-000
1
2
3
1,000,000 sheets
1,000,000 sheets
250,000 sheets
Cleaning Blade
FB4-1596-000
1,000,000 sheets
Primary charging unit

Transfer / separation
charging unit
Pre-transfer charging unit
Primary charging cleaner 1
Primary charging cleaner 2
Transfer charging cleaner 1
Transfer charging cleaner 2
Separation charging cleaner
Pre-transfer charging
cleaner
Pre-transfer charging
scraper
Upper fixing roller
Lower fixing roller
Fixing web
Insulating brush (front/rear)
FG6-2015-000
1,000,000 sheets
FG6-2045-000
1,000,000 sheets
FG6-2016-000
FF2-3552-000
FF2-3551-000
FF5-6883-000
FF5-6884-000
FF5-7891-000
1
2
2
1
1
1
1,000,000 sheets
500,000 sheets
500,000 sheets
500,000 sheets
500,000 sheets
500,000 sheets
FF5-3090-000
500,000 sheets
FF5-7934-000
500,000 sheets
FB2-7200-000
FB4-2220-000
FY1-1157-000
FB2-7239-000
1
1
1
2
500,000 sheets
500,000 sheets
500,000 sheets
500,000 sheets
FC1-0391-040
500,000 sheets
FA2-9037-000
1,000,000 sheets
FF5-9413-000
FF5-9543-000
FF5-9544-000
1
1
1
500,000 sheets
500,000 sheets
500,000 sheets
FB4-2033-000
250,000 sheets
FB4-2034-000
250,000 sheets
FB2-7777-020
250,000 sheets
FB4-2033-000
120,000 sheets
FB4-2035-000
120,000 sheets
FB2-7545-000
120,000 sheets
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Upper delivery separation

claw
20
Lower delivery separation

claw
Curl Guide (center)
Curl Guide (front)
Curl Guide (rear)
Pick-up roller
(Deck/Cassette)
Pick-up / Feeding roller
(Deck / Cassette)
Separation roller
(Deck / Cassette)
Pick-up roller
(stack bypass)
Pick-up / Feeding roller
(stack bypass)
Separation roller
(stack bypass)
21
22
23
24
25
26
27
28
29
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Remarks
One edge: 500,000

sheets
Exchange at same
time as with the
Upper fixing roller.
Number of sheets
actually used.
J.
No.
12
Part Number
Quantity
Estimated Life
Stapler
FB4-5390-000
500,000 staples
Paddle
FB4-8435-000
1,000,000
sheets
No.
Description
12
Part Number
Quantity
Estimated Life
FB4-5390-000
Staple 500,000
times
FB4-8435-000
1,000,000 sheets
FB4-8363-000
1,000,000 sheets
Paddle
Upper delivery roller (for
stack tray only)
Rollette belt
FB4-8709-000
1,000,000 sheets
Staple unit
FB3-7860-000
Staple 100,000
times
Punch unit (inch)
FG6-3320-000
1,000,000 times
250,000 sheets
Pick-up roller
Feeder roller unit
Separation belt
10
Separation unit
11
Static eliminator (right)
12
Static eliminator (left)
No.
FB4-7640-000
FG6-2748-000
250,000 sheets
14
FC2-1827-000
11
250,000 sheets
14
FG6-3304-000
250,000 sheets
FA1-4842-030
1,000,000 sheets
FA4-2371-000
1,000,000 sheets
14
Description
12
Part Number
Quantity
Estimated Life
9
(Prints)
Pick-up roller
FB4-2033-000
200,000 sheets
Feeding roller
FB4-2034-000
200,000 sheets
Separation roller
FB2-7777-020
200,000 sheets
No.
1
Remarks
Finisher assembly
Saddle stitcher
assembly
Puncher assembly
100,000 times
when the rate of
2
200g/m paper use
is 5%
Cover Insertion
Unit-A1
Paper Folding
Unit-B1
Paper Deck-C1 Consumable Parts
M.
5,000 stapling
operations per
cartridge.
9,13
Staple unit
L.
Remarks
Saddle Finsiher-D2 Consumable Parts
14
Description
K.
13
Finisher-D1 Consumable Parts
Remarks
The number of prints
is the total of sheets
actually used.
Customer Maintenance
Item
Clean static eliminator
Timing
As required
These values all refer to A4 size as counter values taken from the finisher counter in service mode.
Replacement of the Separation unit, FG6-3304-000, (including the Feed roller unit, FG6-2748-000 and the Separation belt,
FC2-1827-000) is recommended. However, it is possible to replace the Feed roller unit or Separation belt individually.
REV. 0
N.
Periodic Maintenance Items

!:clean :replace ":lubricate
Unit
External
control
Charging unit
Photosensitive
Drum
Part
On
Installation
Every
250,000
prints
Ozone filter
Dust proof filter
Corona wires
(primary, pretransfer, transfer /
separation)
Gold wires (primary)
Transfer unit shield

plate
Roller electrodes
Every
500,000
prints
Cleaner
Use Alcohol and

apply Barrierta
Grease (FY9-6008).
Side scraper
Toner Tray
(Front/Rear)
!
!
Magnetic roller
Delivery
Separation claw
(upper and lower)
Waste toner
collection
Waste toner box
Fixing unit
Inlet guide
Inspect / remove
Take up slack upon

installation
Oil receptacle
Thermistor
Sub Thermistor
Thermoswitch
Remarks
Use Alcohol and

Drum Cleaning
Powder (CK-0429).
Developing unit
roller
Web
Every
1,000,000
prints
Photosensitive Drum
Developing cylinder
Every
750,000
prints
:inspect
Slip ring
Developing
unit
:adjust
REV. 0
!:clean
Unit
Paper Feed /
Feeder
Assembly
Double-Sided
unit
O.
:replace
Part
":lubricate
On
Installation
Every
250,000
prints
Transfer guide
Register roller
(upper and lower)
Feed belt
Each feed roller
Regisensor on both
sides
Every
500,000
prints
Every
750,000
prints
:inspect
Every
1,000,000
prints
Remarks
Stapler Stacker Finisher-D1 Periodic Maintenance Items

!:clean :replace ":lubricate :adjust :inspect
Item
Every 250,000
15
prints
Stack Tray B Paper Sensor
Inlet Path Paper Sensor
Buffer Path Paper Sensor
Lower Path Paper Sensor
15
:adjust
Remarks
Use blower brush
This is the minimum interval for the imageRUNNER 60.
REV. 0
P.
Saddle Finisher-D2 Periodic Maintenance Items

!:clean :replace ":lubricate :adjust :inspect
Item
Every
100,000
prints
Every
250,000
prints
Remarks
Paper sensor (4 locations)
Entrance path sensor
Buffer path sensor
Lower path sensor
Punch scraps sensor prism
Puncher assembly
Punch assembly (5 locations)
When replacing Punch unit
Paper set sensor
Feeder roller
Pick-up roller
Separation belt
Extraction roller
Cover Insertion Unit-A1
Folding roller A/B/C
No. 2 folding roller
Finisher assembly
REV. 0
Paper Folding Unit-B1
V.
Service Policy
A.
Customer/Dealer Support
The customer/dealer support for the imageRUNNER 60 is as listed below:
Inquiries
General - Product
Information, Installation
Information, Network
Assistance
Hardware, accessories,
and connectivity devices
Dealers
Supported by
System Support Division
Technical Support Center
1-800-528-2830
9am to 6pm (EST)
Dealers
Regional ISG Copier Service
Software - required to
operate the system
Dealers
Systems Support Division

(SSD), System Engineers
through Technical Support
Center/System, Engineer at
Dealership
Product Information/
Troubleshooting
information
Dealers
SSD Fax Back System

1-516-328-4282
Product Information/Print
Drivers
Product & Technical
Information
B.
Origin
Customers/Dealers
Dealers
Canon World Wide Web Site;

(http://www.usa.canon.com/)
Go to Software Center at this
site; SSD Bulletin Board
System 1-516-328-5898
Canon On-line
Technical Support Division

1. Regional ISG Service Offices
The ISG Regional Service Office will provide hardware and connectivity
hardware support to dealers on the operation of the imageRUNNER 60.
2. Canon On-line
Canon On-line is an on-line service developed to communicate and
distribute information to Canons network of dealers through electronic
means. Using Canon On-Line, dealers can access the library in which the
technical publications and service guides are available as electronic data.
REV. 0
C.

1.

The Systems Support Division (SSD) has been established
specifically to support the dealer in the connectivity and system
network areas. SSD is the connectivity answer source for Canon
ISG Dealers.
1.1. Technical Support Center
The Systems Support Division Technical Support Center will
provide software support for the imageRUNNER 60 to
dealers. The Technical Support Center telephone
number is; 1-800-528-2830, the hours are 9 AM to 6 PM (EST).
The Technical Support Center may cover areas such as:
Interfacing
Connectivity issues
Product functionality
Technical questions
Product information
2.
Internet / World Wide Web Access

The Canon Website is at http://www.usa.canon.com. Along with
the latest product information, dealers will have access to the
Software Center. The Center provides a wide range of specific
product documentation, printer drivers, utilities, and detailed
technical bulletins that are available 24 hours a day, 7 days a week.
3.
Multi-Line Bulletin Board Systems

Allows multiple user access, upload or download the latest printer
driver and utilities, as well as technical information via your
computer. Call 1-516-328-5898. The modem setting is 8/N/1, up
to 28,800-baud rate and is available 24 hours a day, 7 days a week.
4.
Automatic Document Retrieval Systems (Fax Back On Demand)

A Fax Back (Automatic Document Retrieval System) System is an
automated way for customers to obtain information directly from a
company. The customer calls an automated telephone system,
makes menu choices as to the information they want, and inputs
their fax number. The requested information is then faxed to the
customer. This alternate avenue of support can provide vital
information (such as product specifications and answers to
common technical questions) automatically received via fax or by
calling 1-516-328-4282. Fax Back on Demand is available 24
hours a day, 7 days a week.
REV. 0
C.
Systems Support Division (contd)

5.
Connectivity Support
The Canon Connectivity escalation procedure is diagrammed
below. This same procedure will be utilized for the support of the
imageRUNNER 60.
Canon Connectivity Support

Product Information - Software Installation - Network Assistance
Customer
Technical Support Center

1-800-528-2830
Service Request or
Software / Connectivity Inquiry
Fax Back System

1-516-328-4282
Dealership
System
Engineer
Service
WWW - Software Center
Canon USA
Regional
Office
http:// www.usa.canon.com
Technical Support Division

Hardware Support
SSD
System
Engineer
Technical
Support
Bulletin Board System

1-516-328-5898
Engineering Services Dept.

Digital Imaging Black & White
REV. 0
Canon On-Line
Technical Publications and
Service Guides
D.
Recommended Monthly Print Volume

The suggested maximum monthly print volume:
250,000 prints
The optimum performance range is:
!"
!"
E.
30,000-120,000
Warranty Conditions
For detailed end-user warranty information, please refer to the warranty
cards located in the Appendix.
1.
End User Warranty

imageRUNNER 60 Product Warranty (end-user)
200,000 prints or 90 days, whichever comes first.
imageRUNNER 60 Product Accessory Limited Warranty

(end-user)
90 days after delivery
imageRUNNER 60 Drum Warranty (end-user)
2.
Full Credit:
70,000 prints or 30 days from the date of

original purchase, whichever comes first.
Prorated Credit:
1,750,000 or 1 year from the date of original

purchase, whichever comes first.
Warranty Administration Reduction Program (WARP)

Dealers purchasing an imageRUNNER 60 printer and drum will
receive WARP credit during the month following their purchase.
The credit will cover the dealers cost for defective parts with a
dealer cost under $300 replaced during the term of the end-user
warranty. Defective drums and defective parts with a dealer cost
over $300 that were replaced during the term of the end-user
warranty should be returned along with all applicable
documentation to Canon USA, Inc. for processing. Your Canon
Regional Field Technical Specialist (FTS) or Regional Service
Manager can answer any questions on this program.
REV. 0
F.
Dealer Parts Support Program

To help dealers hold down their cost of service, Canon U.S.A., Inc. has
assembled a Parts Support Program." The dealer wholesale purchase
price of each Network Multi-PDL Printer Board-F1 includes, at no
additional charge to the dealer, replacement parts for defective parts
found in each such unit for one year following the dealers installation of
the unit.
When a replacement part is required, a representative from your
dealership can contact the Warranty Control Section in Lake Success at
1-516-328-5742. The Canon representative will request some essential
information as described below about the service call, as well as the
desired shipping method for the requested part.
Canon U.S.A., Inc. will provide standard delivery service at no
charge; any requested upgrade in delivery service will be charged to
your dealership.
The requested part will be shipped on the same day the order was
received, and will be accompanied by an information kit that should be
used when returning the defective part.
The defective part, the
information kit, and the service log for the copier should be returned within
30 days, otherwise, your dealership will be charged the dealer cost of
the part. Damaged parts returned due to mishandling at the dealership
will be charged back at dealer cost. Examples of mishandling include,
but are not limited to, physical damage due to improper storage,
inappropriate use of tools, or improper installation procedure.
When calling to request a replacement part, be prepared to provide us
with the following information:
Dealer code and shipping address

The first and last name of the person receiving the part
Canon part number, description, and model
Network Multi-PDL Printer Board-F1 installation date
Network Multi-PDL Printer Board-F1 serial number (SN-xxxxxx)
Specific problem the defective part is exhibiting (including any error
codes displayed)
Method of shipment for the replacement part.
The information kit will contain:
An instruction sheet, green-tag, (with all information pre-completed

during phone conversation)
Return address label
REV. 0
F.
Dealer Parts Support Program (contd)

Please note: All imageRUNNER 60 Network Multi-PDL Printer Board-F1
replacement requests placed before 4:00 PM (eastern standard time)
should be directed to the Warranty Control Section at Lake Success
1-516-328-5742.
After 4:00 PM (Eastern Standard Time), all
imageRUNNER 60 Network Multi-PDL Printer Board-F1 replacement
requests, should be directed to the Drum Return Center at Irvine 1-714753-4147.
To provide the most accurate and current information, the list of available
items from the imageRUNNER 60 Parts Support Program will be available
via Canon On-Line. This allows your dealership to view or download the
most recent imageRUNNER 60 Parts Support Program list. Included on the
list will be; Canon part number, description, and repair pricing for out-ofwarranty imageRUNNER 60 Network Multi-PDL Printer Board-F1.
G.
Return of Empty Toner Cartridge

Canon U.S.A. Inc. has made provisions for the dealer or the end-user to
return empty imageRUNNER 60 (GPR-1) toner cartridges. Simply place
the three (3) empty cartridges back in the original box, with the return label
on the outer flap, and return to Canon. Please do not return any
cartridges other than the GPR-1 toner cartridge in this box.
REV. 0
VII.
Training
A.
Overview
Technicians trained on the imageRUNNER 600 will receive automatic
certification for the imageRUNNER 60.
Technicians requiring certification on the imageRUNNER 60 will need to
enroll in the imageRUNNER 600 training course. Please refer to the
imageRUNNER 600 Service Guide for detailed information.
B.
Materials
Model/Accessory
imageRUNNER 600
imageRUNNER 60
imageRUNNER 600
imageRUNNER 600
Item
16
Service Manual
Parts Catalog
Service Handbook
CD-ROM of:
Part #
DU7-1100-000
DU7-3103-000
DU7-2100-000
DU7-C001-00Z
imageRUNNER 550/600
Service Manual
imageRUNNER 550/600
Service Handbook
Finisher-D1 Service Manual
ADF Service Manual
Network Printer Board
Service Manual
16
Finisher-D1
Finisher-D1
Paper Deck A1/B1/C1
Network Printer Board-F1
Network Printer Board-F1
Service Manual
Parts Catalog
Parts Catalog
Service Manual
Parts Catalog
Saddle Finisher-D2
Saddle Finisher-D2
Service Manual
Parts Catalog
FY8-13FF-000
FY8-31E2-000
FY8-31D2-020
FY8-13FX-000
Included in the
imageRUNNER Parts
Catalog (DU7-3100-000)
FY8-13G9-000
FY8-31ED-000
A Technical Publication will be issued explaining the differences between the imageRUNNER 60 and the imageRUNNER 600.
REV. 0
VIII.
Service Authorization Requirements

A.
Authorization Policy
In order to become authorized and maintain your authorization to service
the imageRUNNER 60, each dealer location must employ a sufficient
number of technicians appropriate for the number of machines serviced
by the location. The minimum number of technicians is one. Failure to
maintain an adequate number of technicians can cause cancellation of
the locations authorized status. As a result of being authorized, the
location is ultimately responsible for the service provided to units that are
placed by dealer personnel working out of that authorized location.
Canon strongly recommends that each dealership location have at least
one System Engineer17 (SE) to aid the technicians in the field to properly
support a customers imageRUNNER 60 System with computers and
computer networks.
For a Canon copier dealership, a System Engineer working with Canon
connectivity products would have the following basic job functions:
Systems integration (pre-sale and post-sale)
Installation
Education of customers and dealership personnel
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a working knowledge in the following areas
(listed in order of importance):
The major computer platforms (IBM compatible and Macintosh)
Computer hardware (including cabling)
Computer software (including drivers)
Operating systems (DOS , Windows 95/98, and System 7/8)
Network Operating System:
Novell (latest version)
Windows NT (latest version)
Protocols:
IPX / SPX
TCP / IP
Printing
Scanning
17
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
REV. 0
A.
Authorization Policy (contd)

In addition, computer skills and working knowledge in the following areas
may also be helpful:
Other computer platforms (mainframe and UNIX)

Networking (Token Ring)
Basic electronics
Possible backgrounds, (listed in preferred order), of a successful Canon

dealership SE are:
Novell CNA or CNE certification / Microsoft MCSE

Canon copier service technician with two years of experience centered
on connectivity products.
A degree in computer science or engineering, or a computer technician

with two years of experience in the above areas.
B.
Requirements
Dealer customer service will offer each customer who has acquired a
Canon brand product distributed pursuant to this Agreement:
Loaner equipment or alternate means to produce prints during

periods of extended downtime at no additional charge; and
Periodic on-site preventive maintenance.
To restore equipment to full and complete operating status as quickly as

possible, Dealer customer service will, unless Dealer and customer agree
otherwise, provide each customer who has acquired a Canon brand
product distributed pursuant to this Agreement:
Four (4) business hour guaranteed response time;

Availability of spare parts at the customer site on next business day;
and
Notification to customer as to when Dealer technician will arrive
at customers site or when parts will be delivered.
In accordance with Canon USAs published escalation procedures for

resolution of service problems, Dealer shall:
Contact Canon USA Technical Support Center for assistance

for any recurring problem for which a Dealer has attempted to
repair two (2) times without finding a solution.
Pay Canon USAs published rates and related expenses (e.g.,
parts, labor and travel) in cases where a Canon technical
specialist is dispatched to repair a customers machine after the
solution had previously been communicated (i) to Dealer by any
of Canon USAs Technical Support Center or (ii) to all Dealers
via Canon On-line.
REV. 0
B.
Requirements (contd)
Dealer agrees to maintain the following information to be disclosed to
Canon USA upon request:
A complete and up-to-date service log for each customers

machine at the customer site; and
A complete and up-to-date record of product training for each
Dealer service technician.
REV. 0
IX.
Appendix
A.
imageRUNNER 60 Product Limited Warranty
Canon U.S.A., Inc. (Canon USA) warrants this Canon imageRUNNER 60 Product (the Product) to be free from defects in
workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser or 200,000
prints, whichever comes first. During such warranty period, Canon USA shall replace, without charge, any defective part with a new
or comparable rebuilt part. This warranty shall not extend to consumables, such as paper, chemicals, and toner as to which there
shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product.
This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software,
as to which items Canon USA shall have no responsibility. This warranty does not cover any Canon imageRUNNER Product
Accessory or Canon GPR-1 Drum, for which separate warranties are given.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA OR ANY
CANON USA AUTHORIZED SERVICE PROVIDER (SERVICE PROVIDER). NO WARRANTY IS GIVEN ON ANY USED
PRODUCT.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling,
alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance
and environmental conditions prescribed in Canon USAs operators manual, (c) installation or repair by other than service
representatives qualified by Canon USA who are acting in accordance with Canon USAs service bulletins, (d) use of supplies or
parts (other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or service
problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the
Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to
any Product on which the original identification marks or serial numbers have been defaced, removed or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH THE PRODUCT IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY
WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT
DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON
USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURERS LICENSE
AGREEMENT.
NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES
FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR ANY OTHER
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE
PRODUCT OR ANY COMPONET THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND
EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR
SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN
THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT
LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR
INABILITY TO USE ANY PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF
CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon USA with all necessary documentation.
THIS WARRANTY APPLIES TO imageRUNNER 60 PRODUCTS PURCHASED AND USED IN THE
U.S.A. ONLY.
CANON U.S.A., INC.
One Canon Plaza
Lake Success, New York 11042-1198
Canon is a registered trademark of Canon Inc.
REV. 0
B.
imageRUNNER 60 Product Accessory Limited Warranty
Canon U.S.A. Inc. (Canon USA) warrants this Canon imageRUNNER Product Accessory (the Accessory) to the Canon
imageRUNNER 60 Product (the Product) to be free from defects in workmanship and materials under normal use and service for
a period of 90 days after delivery to the original purchaser. During such warranty period, Canon USA shall, at its sole option and
without charge, exchange any defective part with a new or comparable rebuilt part or exchange any defective Accessory for a new
or comparable used Accessory. This warranty does not cover consumable items as to which there shall be no warranty or
replacement. Warranty exchange or replacement shall not extend the original warranty period of the Accessory.
This warranty covers the Accessory only when it is attached or connected to an imageRUNNER 60 in the manner specified in
Canon USAs literature.
This warranty shall only apply if the Accessory is used in conjunction with compatible computers, peripheral equipment and
software, as to which items Canon USA shall have no responsibility.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES
REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE
OF THE ACCESSORY. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY
PERSON, FIRM OR CORPORATION WITH RESPECT TO THE ACCESSORY SHALL BIND CANON USA OR ANY CANON USA
AUTHORIZED SERVICE PROVIDER (SERVICE PROVIDER). NO WARRANTY IS GIVEN ON ANY USED ACCESSORY.
This warranty shall be void and of no force and effect if the Accessory is damaged as a result of (a) abuse, neglect, mishandling,
alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance
and environmental conditions prescribed in Canon USAs operators manual, (c) installation or repair by other than service
representatives qualified by Canon USA who are acting in accordance with Canon USAs service bulletins, (d) use of supplies or
parts (other than those distributed by Canon USA) which damage the Accessory or cause abnormally frequent service calls or
service problems, or (e) use of the Accessory with non-compatible computers, peripheral equipment or software, including the use
of the Accessory in any system configuration not recommended in any manual distributed with the Accessory. Nor does this
warranty extend to any Accessory on which the original identification marks or serial numbers have been defaced, removed or
altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE ACCESSORY OR CONTAINED ON THE SOFTWARE DISKETTES
OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE ACCESSORY), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH
THE ACCESSORY IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH
SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT DISTRIBUTED THEREWITH,
INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT
RECEIVED A COPY OF THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT.
NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES
FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR ANY OTHER
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE
ACCESSORY OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED
AND EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT
THAN THE PURCHASE PRICE OF THE ACCESSORY SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR
INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE,
MISUSE, OR INABILITY TO USE ANY ACCESSORY SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THE ACCESSORY AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY.
Defective parts must be returned to Canon USA with all necessary documentation.
THIS WARRANTY APPLIES TO imageRUNNER 60 ACCESSORIES PURCHASED AND
USED IN THE U.S.A. ONLY.
CANON U.S.A., INC.

One Canon Plaza
REV. 0
C.
imageRUNNER GPR-1 Drum Limited Warranty
Canon U.S.A., Inc. (Canon USA) warrants the photo-receptor drum (the Drum) for the Canon imageRUNNER Product (the
Product) to be free from defects in workmanship and materials under normal use and service other than exterior defects, such as
nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of this Drum or use of it to make 70,000
prints, whichever comes first. If the Drum proves to be defective within this warranty period, Canon USA shall at its sole option,
replace the Drum without charge.
Following the expiration of the 30-day warranty period, and continuing for a period of ONE YEAR after delivery to the original
purchaser of this Drum or use of it to make 1,750,000 prints, whichever comes first, Canon USA shall provide a credit to the original
purchaser toward a replacement Drum, if the Drum in this Product fails to operate under normal use and service by reason of any
defect in workmanship and materials other than exterior defects, such as nicks, scratches or dents. This credit shall be a
percentage of the sale price of the replacement Drum determined as set forth in the example below.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE DRUM. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM SHALL BIND CANON USA OR ANY
CANON USA AUTHORIZED SERVICE PROVIDER (SERVICE PROVIDER). NO WARRANTY IS GIVEN ON ANY USED DRUM.
This warranty shall be void and of no force and effect if the Drum is damaged as a result of (a) abuse, neglect, mishandling,
alteration of the Product (including the Drum and product accessories), electric current fluctuation, exposure to light, or accident, (b)
improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon USAs
operators manual, (c) installation or repair by other than service representatives qualified by Canon USA who are acting in
accordance with Canon USAs service bulletins, or (d) use of supplies or parts (other than those distributed by Canon USA) which
damage the Drum or cause abnormally frequent service calls or service problems, nor does this warranty extend to any Drum on
which the original identification marks or serial numbers have been defaced, removed, or altered.
NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE
(UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF
REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT
OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR ANY OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM, OR ANY COMPPONET THEREOF,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY SERVICE PROVIDER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR
ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM SOLD BY CANON USA AND
CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY
FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY
THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THE DRUM AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY.
Credit adjustments will be based on the sale price of the Drum, and will be pro-rated on the prints made as indicated by the service
report submitted by the Canon USA Authorized Service Representative.
The defective Drum must be returned to Canon USA, freight prepaid, in the original packaging with all necessary documentation
(machine log, a sample copy, warranty claim tag, or other documents as required from time to time) to receive credit or
replacement Drum.
EXAMPLE OF CREDIT
Calculation of the credit for a defective drum may be illustrated by the following example:
1,750,000 - 875,000
1,750,000
875,000
1,750,000
= 50% credit
Drum inoperative after 875,000 prints in less than ONE YEAR of use.
THIS WARRANTY APPLIES TO CANON PHOTO-RECEPTOR DRUM SOLD AND USED IN THE U.S.A. ONLY.
CANON U.S.A., INC.

One Canon Plaza
REV. 0

imageRUNNER Ir60 Service Guide PDF

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imageRUNNER 60

imageRUNNER 60 Service Guide

imageRUNNER 60 Service Guide

January 2000 Page i

imageRUNNER 60 Service Guide

imageRUNNER 60 Service Guide

January 2000 Page ii

imageRUNNER 60 Service Guide

DESIGN FEATURES .......................................................................................................................1

SERVICE FEATURES .....................................................................................................................8

imageRUNNER 60 Service Guide

January 2000 Page iii

imageRUNNER 60 Service Guide

Customer/Dealer Support ............................................................................................................................ 17

Recommended Monthly Print Volume ........................................................................................................ 20

Systems Support Division............................................................................................................................ 18

End User Warranty ...................................................................................................................................... 20

Dealer Parts Support Program..................................................................................................................... 21

SUGGESTED MAINTENANCE AGREEMENT ........................................................................23

Suggested Maintenance Agreement Rates................................................................................................... 23

Annual Suggested Maintenance Agreement Rates For Optional Accessories ............................................. 25

VIII. SERVICE AUTHORIZATION REQUIREMENTS....................................................................28

Authorization Policy ................................................................................................................................... 28

imageRUNNER 60 Service Guide

January 2000 Page iv

imageRUNNER 60 Service Guide

Confidential User Mailboxes

High Speed, High Image Quality

Standard Image Server

imageRUNNER 60 Service Guide

January 2000 Page 1

imageRUNNER 60 Service Guide

No-Stacking Duplexing Mechanisms

Large Paper Sources

High Image Quality

Various Delivery Processing (With Accessory)

Finisher-D1 (accessory): 1 or 2 point stapling

imageRUNNER 60 Service Guide

January 2000 Page 2

imageRUNNER 60 Service Guide

Paper Folding Unit-B1*

Items included in the imageRUNNER 60 printer Box:

* Available only as an option with the Saddle Finisher-D2.

imageRUNNER 60 Service Guide

January 2000 Page 3

imageRUNNER 60 Service Guide

High Volume Print Production System

Laser Dry Electrostatic Transfer System

Amorphous Silicon Drum (Estimated Yield: 5,000,000)

Maximum Print Size:

Standard automatic single pass duplexing

44-3/4 x 30-1/8 x 31-3/8

Installation Space (WxD):

Maximum Paper Feed:

imageRUNNER 60 Service Guide

January 2000 Page 4

imageRUNNER 60 Service Guide

17 lb. Bond to 110 lb. index

Directly from main unit

Approx. 90.3 lb.

250 sheets Non-Staple (All sizes)

Top corner 2 sided margin (2 patterns)