VIKRAMJIT SINGH

H.No-996, Second floor Sector-46, Gurgaon, Pin 122003.

E: Vikram.singh122@gmail.com P: +91-9910440635
Profile Summary
An extensively skilled, competent and result-driven professional with a total of 9+ years of work experience in the
Product Management & Development, Process Management, Process Design, Sales, IT Service Management,
Process Improvement, ITIL Process consulting, Cross Functional Team Management and Customer Relationship
specializing in E2E Projects delivering strategic direction for improved maintenance and efficiency. Adapt new
environments and processes quickly.
Core Competencies

Product Management
Process Designing
Process Reengineering
Project Planning and Release Management
Stakeholder Relationship Management
UI & UX

ITIL Process Consulting

Product Development
Team Management
Risk Management
Documentation
Resource Planning
Sales

Training & Certifications

Professional Certifications:
PMP Trained
Microsoft Project 2013 certified.
ITIL v3 Foundation Certified APMG
Certification MCP (Microsoft Certified Professional)
Microsoft Server Virtualization with Windows Server Hyper-V and system Center Specialist.
Corporate Etiquettes and time management
On Track
Building for Success
Professional Experience

Project Lead Product Development

iYogi Technical Service Pvt. Ltd. Gurgaon www.iyogi.com July 2008- Present
Current Designation: Project Lead Product Management/Development (Since Oct12)

Microsoft Certified Professional

Continued

Projects Handled
.

Project
Account
Technical Environment
Role
Team Size
Duration

: Home Automation
: iYogi
: Linux& Windows, Other Motion Detectors
: Assistant Project Manager
: 10
: On going

Project
Account
Technical Environment
Role
Team Size
Duration

: IP Based Camera and cloud storage

: iYogi
: Linux, Windows and Cloud Storage
: Project Lead
:6
: On going

Project
Account
Technical Environment
Role
Team Size
Duration

: Wearable Device for Women and Child

: iYogi
: Linux, Windows and Raspberry pi
: Assistant Project Manager
:7
: On going

Project
Account
Technical Environment
Role
Team Size
Duration

: Mobile Device Management

: iYogi (In House Product)
: Windows & Eclipse
: Project Lead
:4
: 3 Months

Project
Account
Technical Environment
Role
Team Size
Duration

: TechGenie
: iYogi
: Windows and Mac
: Project Lead
: 12
: 6 Months

TechGenie Facebook/Retail/Services/mobile
http://www.techgenie.com/
https://apps.facebook.com/techgeniepcoptimizer/
https://play.google.com/store/apps/details?id=com.iyogi.sdmobile.techgenie&hl=en

Project
Account
Technical Environment
Role
Team Size
Duration

: Support Dock
: iYogi
: Windows and Mac
: Project Lead
: 12
: 3 Months

Support Dock Smart Phones/mobile/Web

Microsoft Certified Professional

.Continued

https://play.google.com/store/apps/details?id=com.iyogi.SupportDock&hl=en
https://itunes.apple.com/us/app/supportdock/id536610843
https://play.google.com/store/apps/details?id=com.iyogi.sdmobile.supportdock&hl=en
Other Projects
Tune Up tools Tune up tools is a set of utilities provided to the support dock user to optimize
his system himself without any expert help. The tool includes registry cleaner, system optimizer,
browser optimizer etc.
Maintenance tool Maintenance tool is a set of utilities help the customer backup and restore
his system files, encrypt decrypt and perform common fixes with the help of scripts.
MAC Optimizer Mac optimizer is a set of utilities provided for MAC optimization, cleanup,
update system and applications, smart uninstaller and other utilities for customer

Job Profile:
Management of Project delivery as per PMO directives & Guidelines.

Taking care of end to end project management from Initiating to closing.

Implementation of project plans within deadlines.

Managing the Interdependencies & the Project Escalations.

Creating the Project Scope, WBS & Schedule, Project Stakeholder Management, Managing & Tracking
the Communication, Risk Management, Procurement /Vendor Management.

Overall Conflict resolution & Resource Management.

Coordinating the Status review meetings /conference calls with Major Stakeholders.

Facilitated requirement gathering sessions with the business team to collect the business
requirements & expectations.

Managing the Project schedule & Approved Budget.

Managing the project risks & implementing the Mitigation strategy.

Successful information dissemination to all stakeholders regarding facets such as milestones, risks on
a weekly basis through PowerPoint & documents in tandem with communication management plan.

Conducting Program Phase gate reviews & getting necessary approvals.

Capture Lessons Learnt and share it across the Program Level to ensure benefit to similar projects.

Manage the triple constraint and client expectations:

Involved in creating Business Case with Cost Estimating, Budgeting & getting the required approvals
from Project Steering committee, Involved in Vendor selection & resource analysis

Define the project scope

Develop and track the project plan

Manage and control project risk.

Monitoring and Controlling:

Monitor and control project execution

Publish weekly project dashboard and send to the key stakeholders

Collaborate with stakeholders to ensure that strategies are aligned to organizational goals and
executed effectively

Participate in all Governance reviews with the customer daily, weekly and monthly

Keep senior management apprised of project progress (Time schedules, costs, quality and customer
experience).

Microsoft Certified Professional

May10 Sep12 Team Leader Operations /Sales

Holds the distinction of managing the entire gamut of Team management activities including holding daily
team briefings, monitoring attendance, undertaking daily / weekly analysis of data and obtaining feedback for
any positive or negative deviation; excellent track record of managing attrition and team discipline.
Kept a close track on the Teams Disposition Accuracy via Case Report.
Ensured technical upgradation of the team through triages, team meetings, trainings, etc.; managed team
grievances and resolved them up to their best satisfaction.
Played a key role in understanding measures, definitions and impact of various metrics such as Attrition,
Conversion, Revenue, Abs%, Login Hours, Occupancy, Utilization, Service Level, Abandon %,
Refund/Chargeback and CSAT.
Successfully attained the set process targets related to AHT, Utilization, CSAT, Sales Conversion, Revenue, etc.
Prepared & maintained reports on Subordinates AHT, Resolution Rate, Number of Sessions Taken, etc. to
groom Subordinates to get the best out of them.
July'08 May10 Technical Consultant Level 3
Successfully handled various technical issues as Level-3 Engineer.
Led a team of 5 Subordinates (Level-1 Technicians), provided them with a brief Action Plan to resolve problems
to their maximum capability, motivated them to achieve set targets and assisted them to improve technically.
Instrumental in delivering Triages and Team Meetings aimed at team coordination and team work spirit in
order to acknowledge technical & process queries.
Served as 1st Person to achieve Key Contributor target in a Phone/remote process, successfully maintained Key
Contributor for 6 months.
Convergys India Services www.convergys.com Gurgaon, India Mar 06 till July 08
Sr. Technical Support officer
Served as a Senior Technical support Engineer for client Microsoft providing Level 2 Technical support with
Adherence to company policy and Client policy.
Job Profile & Responsibilities
Significant Contributions
Successfully resolved technical issues on various Operating Systems, Hardware Peripherals and Networking.
Holds the distinction of planning and redesigning processes; attained all set Process Targets related to AHT,
Resolution Rate, Utilization, CSAT, etc.
Managed various Team activities such as resolving team grievances, attendance, roster, leave management,
defining exceptions, etc.
Provided triages to new hires on floor regarding upcoming issues, PNP (policies and procedures), etc.
Prepared & maintained reports on Team AHT and Resolution Rate.
ORION DIALOG PVT LTD www.oriondialog.com New Delhi, India APR 05 Mar06
Customer Support Executive
Worked as a Customer Care Executive (Client was a leading Processor manufacturer for computers Intel)
Job Profile & Responsibilities
Providing customer support through emails for inquiry about latest processors.
Handling back office work. Processing of online phone orders.
Responsible for the quality aspect related to the process.

Microsoft Certified Professional

.Continued

Organizing calibration session with the new team members across the floor later on.
Conducting assessments in the team to check the product knowledge of the members and preparing reports
for the same.
Technical Proficiency

Operating Systems: Windows Family.

Documentation Tools: MS Word, Excel, Power Point, MS Project, MS Visio, SharePoint.
Platforms: Mobile Android, iOS, blackberry, Windows phone, Symbian, MIDP, WAP &Web
Software Development Methodologies: Agile and Waterfall.
Languages: C, C++, HTML, Java, Java Script, SQL Server.
Development tools/IDE : Eclipse , UML, MS Visio, Agile Methodology
Sales Skills: Good in Sales, Quick in understanding and describing products.
Product Development & Management, Wireframing, PRDs and MRDs, Prototyping, Social Integration,
User Experience, User Acquisition, Balsamiq, Internet/E-commerce, Mobile QA/ Testing
Key Accomplishments

Awarded for Exhibiting Best Quality on Technical Support and Customer Satisfaction (QOS) for the month of
March & April 2007.
Awarded for Best Customer Satisfaction and First Quarterly Performance Champion in the month of
March,2008
Promoted to Sr. Technical Support Professional at Convergys.
Awarded Team Member of the Month for Consecutive 3 months from September till November 2009 at
present job for maintaining stacks of KC on the floor.
Awarded Best Product Team leader award for the month of Jan, Feb & March 2014 at present job for
maintaining stacks of KC.
Educational Qualifications

PGDIT from Symbiosis Pune with an aggregate of 65% in 2014.

BCA from Punjabi University with an aggregate of 64% in 2004.
Intermediate (10+2) from PSEB with an aggregate of 59% in June 2000.
SSC (10th) from PSEB with an aggregate of 62% in May 1997.

STRENGTHS

High-energy leader, motivator and Team player.

Good oral, written & presentation skills
Quick learner with good grasping ability
Deliver results by bringing clear thinking and generating action.
Managed teams from 5 to 150

Personal Profile
Date of Birth:
Languages Known:
Other Interests:
Passport:
Reference:

Microsoft Certified Professional

01/04/1981
English, Hindi, Punjabi
Net Surfing, To Watch and Play Cricket.
K5117399
Available upon request