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Alarm

Type
Critical

Alarm text

Performance
Impacting

Heartbeat Failure LAN Error/Communication Error

Depends on the
cause of the
heartbeat failure

License_Key_File_Fault

Not immediately

Critical
Critical

System Clock_Quality Degradation


Yes

Critical
EnclosureSmoke
Critical
Critical

System Clock Quality Degradation Replaceable Unit


Problem

Yes

Board Overheated

Critical
Cell Sites Disabled
Critical

Emergency Unlock of Software Licensing

Critical

EnclosureSmoke

Critical

License Key File Fault

Critical

Not immediately

Not immediately
Yes

Loss of Synch Reference Redundancy


Critical

Network Synch Time from GPS Missing

Critical

Yes
Yes

System Clock in Holdover Mode


Critical

Yes
System Clock Quality Degradation

Critical

Yes
TU Synch Reference Loss of Signal

Indetermi NssSynchronization_SynchRefChanged Indeterminate


nate
Indetermi NssSynchronization_SystemClockStatusChanged
nate
Indeterminate

Indetermi
nate

NoContact

Indetermi Synchronization Aborted Synchronization


nate
Indetermi
nate

PowerFailure

Yes

Indetermi UpgradePackage Warning: Unexpected condition


nate
detected Indeterminate
Major

BatteryMissing
Not immediately

Major
InconsistentConfiguration
Major
Major

BatteryVoltageTooLowMainLoadDisconnected
Equipment Malfunction

Depends on the
cause
Not immediately

CircuitBreakerTripped
Not immediately

Major

Disconnected
Not immediately

Major

EnclosureDoorOpen
Not immediately

Major

EnclosureProductDataMismatch
Not immediately

Major
EnclosureSmokeDetectorFailure

Not immediately

FanFailure

Not immediately

GeneralHwError

Yes

Major
Major
Major

Gigabit Ethernet Link Fault Loss of Signal


Yes

Major
LinkFailure

Yes

Loss_of_Tracking

Yes

LossOfMains

Not immediately

Major
Major

Major

LowBatteryCapacity Battery Failure


Not immediately

Major
Loss_of_Synch_Reference_Redundancy
Major

Yes

Network_Synch_Time_from_GPS_Missing
Yes

Major

NoContact Equipment Malfunction

Depends on the
cause

Major
NTP_Server_Reachability_Fault

No

NumberOfHwEntitiesMismatch

No

OperatingTemperatureTooHighBatteryDisconnected

Yes

ResourceConfigurationFailure

Yes

Major
Major
Major
Major

RunningOnBatterySupply
Not immediately

Major

ServiceUnavailable
Yes

Major

VswrOverThreshold
Yes

Major

TemperatureExceptionalTakenOutOfService

Major
System_Clock_Quality_Degradation
Major
SystemOvervoltage
Major
System_Clock_in_Holdover_Mode
Major

Yes

SystemUndervoltage Power Problem M3100

Major
TemperatureSensorFailure

Not immediately

TU_Synch_Reference_Loss_of_Signal

Yes

Major

Major

BatteryBackupTimeTooShort
Not immediately

Major

BatteryVoltageTooLowMainLoadDisconnected

Not immediately

Major

BatteryVoltageTooLowPrioLoadDisconnected

Not immediately

Major

Configuration Version Corrupt

Major

Contact to Default Router 0 Lost

Major

Contact to Default Router 1 Lost

Major

Contact to Default Router 2 Lost

Major

Credentials Enrollment Fault

Major

Credentials Validity Fault

Major

CurrentTooHigh

Major

Not immediately
DC Power System (Major)

Major

ET IP Hardware Fault

Major

ExternalAlarm

Major

Fast Ethernet Link Fault

Major

File System Diagnostic Error

Major

Yes
Gigabit Ethernet Link Fault

Major

Hardware Failure Imminent

Major

HighOperatingTemperatureMainLoadDisconnected

Major

IKE Peer Not Reachable

Major

InsufficientBatteryCharging

Major

Inter-PIU Link Fault

Major

Invalid Ethernet Optical Module

Major

IPsec Certificate Expiry

Major

IPsec Certificate Fault

Major

Large Number of Counters

Major

Local AA DB Installation Fault

Major

Loss of System Clock

Yes

Major

Loss of Tracking

Yes

Major

Maximum Number of Counters Exceeded

Major

NotPossibleToScheduleSiMessages

Major

No
NTP Server Reachability Fault

Major

OperatingTemperatureTooHighCapacityReduced

Major

OperatingTemperatureTooHighNoService

Major

OperatingTemperatureTooLowCapacityReduced

Major

OperatingTemperatureTooLowCommunicationLost

Major

Password File Fault

No

Major

Plug-In Unit General Problem

Major

Plug-In Unit HW Failure

Major

Plug-In Unit Synch Hardware Fault

Major

Power Failure Left Slot

Major

Power Failure Right Slot

Major

No
Remote IP Address Unreachable

Major

ResourceAllocationFailure

Major

Security Level Fault

Major

ServiceDegraded

Major

Slave TU Out of Synchronization

Major

Synch Reference Not Reliable

Major

Synch Reference Path HW Fault

Major

SystemUndervoltage

Major

TemperatureAbnormalPerformanceDegraded

Major
Thermostat (High-Temp)
Major

Trusted Certificate Installation Fault

Major
Major

TU Hardware Fault

Yes

Upgrade Package Corrupt

Not immediately

Major
RetFailure
Major

Yes

Disconnected
Not immediately

Major

Disconnected
Not immediately

Minor
GeneralSwError
Minor
HwFault
Minor
Password_File_Fault
Minor

LinkFailure Link Failure

Minor

FeatureResourceMissing

Minor

LowBatteryCapacity
No

Minor

Loss of Synch Reference Redundancy Replaceable


Unit Problem

Minor

NoContact Equipment Malfunction

Minor

Password File Fault Configuration or Customizing


Error

Yes

No

Minor
Remote_IP_Address_Unreachable

No

Emergency_Unlock_of_Software_Licensing

Not immediately

Minor
Minor

TemperatureExceptionalTakenOutOfService Low
Temperature

Minor
ProblemsToScheduleSiMessages

No

service unavailble S1 failure

Yes

Major

Detailed Description/Comments
The reason is that OSS pings the node, every 2 minutes. The CPG nodes
sends HeartBeat traps every 30 s (if it has not been turned off yet).

associated with GPS timing issues usually.

associated with GPS timing issues usually.

License Key should be loaded before seven days period expire

associated with GPS timing issues usually.


associated with GPS timing issues usually.
associated with GPS timing issues usually.
associated with GPS timing issues usually.
associated with GPS timing issues usually.

Power supply failure to radio unit.

Breaker have been switched off


HW unit - PSU problem
Possible door alarm

Possible transmission issues with on site router


Possible CPRI cable fault
associated with GPS timing issues usually.

associated with GPS timing issues usually.


associated with GPS timing issues usually.

Site is not fully integrated


Site is not fully integrated
possible HVAC failures
Possible misconfig on RU power setting (60W instead of 40W) / License Key
not loaded yet

Cells are down. Usually there is an associated alarm with this


1 or more Cells are down.

associated with GPS timing issues usually.

Possible temperature cable missing


associated with GPS timing issues usually.

Possible transmission issues with on site router

associated with GPS timing issues usually.


associated with GPS timing issues usually.

Site is not fully integrated

Reduced protection agains unauthorized access

Backup MME not reachable

RF port may be locke

associated with GPS timing issues usually.

HwUnit=SAU (equipment_malfunction)
HwUnit=SUP-1 (equipment_malfunction)
depends on case to case
Hardware problem, RU, DUL

Battery Needs to be replaced


associated with GPS timing issues usually.

Reduced protection agains unauthorized access


Backup MME not reachable
License Key should be loaded before seven days period expire

(Problems to schedule SI message, SI's not updated due to size too large
transport issue

Resolution/Followup

Owner

PM assign a
Possible Site visit if the alarm is persistant. OR - monitor sitevisit. Check
if the alarm is intermitent
the SIAD
Upgrade or load the correct license key file

NIC/NDS

Site visit required

PM assign a
sitevisit.
NDS or PM

Site visit required

PM assign a
sitevisit.
PM or ASP
PM or ASP

Load the license key

PM or ASP
NDS or PM

Upgrade to latest SW and load the correct license key


file

NIC

Site visit required

PM or ASP

Site visit required

PM or ASP

Try a cold restart first. Site visit required

PM or ASP

Try a cold restart first. Site visit required

PM or ASP

Site visit required

PM or ASP

PM assign a
sitevisit.
NDS or PM

PM assign a
sitevisit.

Check Power Cable Connection & check alarms. If it still


persists then lock faulty unit, replace it, and unlock it.
Check that alarm has ceased.
NDS or PM

On site visit required to install battery

PM assign a
sitevisit.

Depends on the cause

NDS or PM

On site visit required to check battery

PM assign a
sitevisit.

On site visit required to check fuse

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

NDS or On site visit required

NIC/NDS

On site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

NDS to check first and then engage customer switch


Ops

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

Site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

Site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

Can be cleared by NIC

NIC/NDS

Can be cleared by NIC with on site ASP help

NIC/NDS

On site visit required

PM assign a
sitevisit.

NDS to check RU power settings and compare with


license / Load licence Key

NIC/NDS

On site visit required to check battery

PM assign a
sitevisit.

NDS to check

NDS or PM

Range of VSWR needs to be checked on cells. ASP


Needs a Site visit and Check TX antenna, jumpers.

PM assign a
sitevisit.
PM assign a
sitevisit.
PM assign a
sitevisit.
NDS or PM

Site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

Site visit required

PM assign a
sitevisit.

On site visit required to check battery


On site visit required to check battery

PM or ASP
PM or ASP

On site visit required to check battery


PM or ASP
PM or ASP
PM or ASP
PM or ASP
NIC/NDS
NIC/NDS
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NDS to check first and then engage customer switch
Ops

PM or ASP
PM or ASP
PM or ASP

PM or ASP
PM or ASP
PM or ASP
PM or ASP
NIC/NDS
NIC/NDS
NIC/NDS
PM or ASP
Site visit required

PM or ASP

Site visit required

PM or ASP
NIC/NDS
NIC/NDS

Can be cleared by NIC

NIC/NDS
PM or ASP
PM or ASP
PM or ASP
PM or ASP

Password should be set properly/ If password cannot be NIC/NDS


set a site visit is needed

PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
This is a known issue in many markets and customer
needs to fix the Layer3 interface on the NGMLS

NDS or PM
NIC/NDS
NIC/NDS

Unlock the RF ports.

NDS/PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NIC/NDS

On site visit required

NDS or PM

NDS reupgrate software or ASP re-integreate the site

NIC/NDS

PM or ASP

On site visit required

PM assign a
sitevisit.

On site visit required

PM assign a
sitevisit.

possibly

NIC/NDS

restart if not clear site visit is needed

NDS or PM
NDS or PM

NDS or PM
Site visit required

PM assign a
sitevisit.

Site visit required

PM assign a
sitevisit.

Password should be set properly/ If password cannot be


set a site visit is needed
NIC/NDS
This is a known issue in many markets and customer
needs to fix the Layer3 interface on the NGMLS

NDS or PM

Load the license key

PM assign a
sitevisit.
PM assign a
sitevisit.

Try a cold restart first.

NDS/NIC/OSS

transport issue, report to customer

customer