Technical Guidebook
Inside the OptiPlex 3020
SPECIFIC FEATURES/ MODELS/CONFIGURATIONS/OPTIONS DISCUSSED IN THIS DOCUMENT MAY NOT BE
AVAILABLE IN ALL REGIONS
Table of Contents
Mini Tower Computer (MT) View ................................................................................................................ 4
MT Motherboard Layout ................................................................................................................................5
Small Form Factor Computer (SFF) View ................................................................................................... 6
SFF Motherboard Layout ................................................................................................................................ 7
Marketing System Configurations ...................................................................................................................... 8
Operating System ........................................................................................................................................... 8
Chipset ............................................................................................................................................................. 8
Processor ......................................................................................................................................................... 9
Memory .......................................................................................................................................................... 10
Drives and Removable Storage ................................................................................................................... 11
System Board Connectors ........................................................................................................................... 11
Graphics / Video Controller......................................................................................................................... 12
External Ports / Connectors ........................................................................................................................ 12
Communications Realtek RTL8151GD................................................................................................... 13
Communications Wireless ....................................................................................................................... 13
Audio and Speakers ....................................................................................................................................... 13
Keyboards and Mouse .................................................................................................................................. 13
Security ............................................................................................................................................................14
SoftwareRe .....................................................................................................................................................14
Environmental ................................................................................................................................................14
Service and Support ......................................................................................................................................14
Detailed Engineering Specifications .................................................................................................................. 16
System Dimensions (Physical) ..................................................................................................................... 16
System Board Connector Maximum Add-in Card Allowable Dimensions ......................................... 16
System Level Environmental and Operating Conditions........................................................................ 17
POWER ............................................................................................................................................................18
Audio 20
Communications Integrated Realtek RTL8151GD ............................................................................... 21
Communications Network Adapter ...................................................................................................... 22
Communications Wireless ...................................................................................................................... 23
Communications Serial / PS/2 Add-in Bracket ................................................................................... 23
Overview
Mini Tower Computer (MT) View
MT Motherboard Layout
Operating System
MT
Windows Operating System
Other
OS Media Support (optional)
SFF
Chipset
Chipset
Non-volatile memory on chipset
BIOS Configuration SPI (Serial
Peripheral Interface
TPM 1.2 Security Device
1
(Trusted Platform Module)
Non-TPM
NIC EFuse
MT
Intel H81 Chipset
SFF
Processor
NOTE: Global Standard Products (GSP) are a subset of Dells relationship products that are managed
for availability and synchronized transitions on a worldwide basis. They ensure the same platform is
available for purchase globally. This allows customers to reduce the number of configurations
managed on a worldwide basis, thereby reducing their costs. They also enable companies to
implement global IT standards by locking in specific product configurations worldwide. The following
GSP processors identified below will be made available to Dell customers.
NOTE: Processor numbers are not a measure of performance. Processor availability subject to
change and may vary by region/country.
MT
SFF
GSP
GSP
GA
GA
Post-RTS
Post-RTS
Memory
NOTE: Memory modules should be installed in pairs of matched memory size, speed, and
technology. If the memory modules are not installed in matched pairs, the computer will continue
to operate, but with a slight reduction in performance. The entire memory range is available to 64bit operating systems.
MT
1600 MHz
SFF
2
Up to 8GB
2GB
16GB
X
X
X
X
X
X
The total amount of available memory will be less than 4GB. The amount less depends on the actual
system configuration. To fully utilize 4GB or more of memory requires a 64-bit enabled processor and
64-bit operating system.
SFF
1HH
1HH
2 slots
Intel HD Graphics
Discrete Graphics Card Options
1GB AMD Radeon HD8490
1GB AMD Radeon HD8570
MT
X
SFF
X
Optional Card
Optional Card
MT
SFF
2/4/1
2/4/0
0/2/0
0/2/0
1
1
Via optional add-on bracket or PCIe card
Via optional add-on bracket
Via optional PCIe card
1
1
1
1
Communications Wireless
NOTE: MT supports full height (FH) cards and SFF supports low profile (LP) cards.
MT
Optional card
SFF
MT
Optional
Optional
SFF
Optional
SFF
Security
MT
SFF
Trusted Platform Module (TPM)
Integrated on system board
1
1.2
Chassis Intrusion Switch
Standard
Dell Smartcard Keyboard
Optional
Chassis lock slot and loop
Standard
support
1TPM is not available in all countries. Depending on your country regulations, no-TPM system boards
may be available.
Software
Dell Client Manager
Dell Data Protection | Security
Tools (DDP|ST)
Dell Data Protection |
Encryption (DDPE)
MT
Available on Dell.com
Standard
SFF
Optional
Environmental
NOTE: For more details on Dell Environmental features, please to go to Environmental Attributes
section. See your specific region for availability.
Multi-pack support
80 PLUS Energy Efficient Power
Supply
MT
Optional, US only
Optional
SFF
2 Service may be provided by third-party. Technician will be dispatched if necessary following phonebased troubleshooting. Subject to parts availability, geographical restrictions and terms of service
contract. Service timing dependent upon time of day call placed to Dell. U.S. only.
MT
26.27
16.98 / 7.7
SFF
8.38
11.03 / 5
14.17 / 36
6.89 / 17.5
16.42 / 41.7
11.42 / 29
3.65 / 9.26
12.28/31.2
MT
1
SFF
1
4.376 / 11.115
6.6/ 16.765
75W
3
2.731 /6.89
6.6 /16.765
50W
1
4.376 / 11.115
4.5 / 11.44
10W
2.731 /6.89
4.5 / 11.44
10W
SFF
POWER
NOTE: These form factors utilize a more efficient Active Power Factor Correction (APFC) power
supply. Dell recommends only Universal Power Supplies (UPS) based on Sine Wave output for APFC
PSUs, not an approximation of a Sine Wave, Square Wave, or quasi-Square Wave. If you have
questions, please contact the manufacture to confirm the output type.
Power Supply
Wattage
AC input
voltage range
AC input
current (low ac
range / high ac
range)
AC input
frequency
AC holdup
time (80%
load)
Average
efficiency
(ENERGYSTAR
5.2 compliant)
Typical
Efficiency
(APFC)
DC Parameters
+12.0v output
-12.0v output
+12.0v
auxiliary
output
Max total
power
Max combined
12.0v power
(note: only if
more than one
12v rail)
BTUs/h (based
on PSU max
wattage)
Power Supply
Fan
Compliance
ErP Lot6 Tier 2
MT
APFC
290W
90-264
EPA
290W
90-264
5.4/2.7
5.4/2.7
47-63
47-63
16mS
16mS
N/A
87%-90%-87%
65%
NA
12VA/14A
12VB/16A
N/A
12VSB/1.67A
12VA/14A
12VB/16A
N/A
12VSB/1.67A
290W
290W
290W
290W
989 BTU
989 BTU
80*25
80*25
SFF
Power Supply
Wattage
AC input
voltage range
AC input
current (low ac
range / high ac
range)
AC input
frequency
AC holdup
time (80%
load)
Average
efficiency
(ENERGYSTAR
5.2 compliant)
Typical
Efficiency
(APFC)
+12.0v output
-12.0v output
+12.0v
auxiliary
output
Max total
power
Max combined
12.0v power
(note: only if
more than one
12v rail)
BTUs/h (based
on PSU max
wattage)
Power Supply
Fan
Erp Lot6 Tier 2
APFC
255W
90-264
EPA
255W
90-264
4.6/2.3
4.6/2.3
47-63
47-63
16mS
16mS
N/A
87%-90%-87%
65%
NA
12VA/14A
12VB/13A
N/A
12VSB/1.67A
12VA/14A
12VB/13A
N/A
12VSB/1.67A
255W
255W
255W
255W
870 BTU
870 BTU
60*25
60*25
0.5watt
requirement
80Plus
Certified
FEMP Standby
Power
Compliant
0.5watt
requirement
Climate Savers
/ 80Plus
Compliant
FEMP Standby
Power
Compliant
Audio
Integrated Realtek ALC3220
High Definition Audio
High Definition Stereo Support
Number of channels
Number of Bits / Audio
resolution
Sampling rate (recording /
playback)
MT
SFF
X
2
16, 24-bit resolution
X
2
16, 24-bit resolution
MT
SFF
RJ45
RJ45
10/100/1000 Mbps1
10/100/1000 Mbps1
828.76mW (Max.)
828.76mW (Max.)
49.37mW (Max.)
49.37mW (Max.)
802.3
N/A
N/A
802.3
N/A
N/A
10 Mb (full/half-duplex)
100 Mb (full/half-duplex)
1000 Mb (full-duplex)
10 Mb (full/half-duplex)
100 Mb (full/half-duplex)
1000 Mb (full-duplex)
0 C to 70 C
IC level 40~60% RH
PCB level 0~90% RH
Windows 7 32/64, Windows 8
32/64
WOL, PXE 2.1
N/A
0 C to 70 C
IC level 40~60% RH
PCB level 0~90% RH
Windows 7 32/64, Windows 8
32/64
WOL, PXE 2.1
N/A
MT
SFF
RJ45
10/100/1000 Mbps Half/Full duplex
PCIe c1.0a x1
64KBytes RX, 8KBytes TX
Bus-Master DMA
2.84W (860mA @ +3.3V)
0 C to 55 C (32 F - 131 F)
5% ~ 95% (non-condensing)
Windows 7 32/64, Windows 8 32/64, Linux
WOL, PXE2.1, ACPI
N/A
This term does not connote an actual operating speed of 1 Gb/sec. For high speed transmission, connection to a Gigabit
Ethernet server and network infrastructure is required.
1
Communications Wireless
Dell Wireless 1540 WLAN Card
(802.11n)
Connector Type
Controller Details
Controller Bus Architecture
WLAN Standards Supported
802.11a Data Rates Supported
802.11b Data Rates Supported
802.11g Data Rates Supported
802.11n Data Rates Supported
Encryption
Operating Temperature
Operating Humidity
Operating System Driver
Support
MT
SFF
MT
Interface type
IO Ports
Full height PS2/Serial add in dongle
Half height PS2/Serial add in dongle
Environmental
Operating Temperature
Operating Humidity
Storage Temperature
Optional
0 C to 70 C (32 F to 158 F)
20% to 80% (non-condensing)
-20 to 85C (-4 to 185F)
SFF
MT
RS-232 and IEEE1284
50bps ~115.2Kbps(Serial)&Maximum 1.8MBp(Parallel)
SUNIX SUN2212
PCI Express Spec 2.0, Single-Lane (x1)
Microsoft Client XP/Vista/7/8 (X86/X64)
Microsoft Server 2000/2003/2008/2008 R2 (X86/X64)
Microsoft Embedded XP Embedded/POS Ready 2009/
Embedded System 2009
Linux 2.4.x/2.6.x/3.x
DOS
Optional
MT
Expands four RS-232 serial ports
50bps ~115.2Kbps
SFF
SUN2410
PCI Express Spec 2.0, Single-Lane (x1)
Microsoft Client XP/Vista/7/8 (X86/X64)
Microsoft Server 2000/2003/2008/2008 R2 (X86/X64)
Microsoft Embedded XP Embedded/POS Ready 2009/
Embedded System 2009
Linux 2.4.x/2.6.x/3.x
DOS
Optional
Optional
Environmental
Operating Temperature
Operating Humidity
Storage Temperature
SFF
RS-232
50bps ~115.2Kbps
SUNIX SUN2212
PCI Express Spec 2.0, Single-Lane (x1)
Microsoft Client XP/Vista/7/8 (X86/X64)
Microsoft Server 2000/2003/2008/2008 R2 (X86/X64)
Microsoft Embedded XP Embedded/POS Ready 2009/
Embedded System 2009
Linux 2.4.x/2.6.x/3.x
DOS
Optional
Environmental
Operating Temperature
Operating Humidity
Storage Temperature
SFF
IEEE1284
Maximum 1.8MBps
SUNIX SUN2212
PCI Express Spec 2.0, Single-Lane (x1)
Microsoft Client XP/Vista/7/8 (X86/X64)
Microsoft Server 2000/2003/2008/2008 R2 (X86/X64)
Microsoft Embedded XP Embedded/POS Ready 2009/
Embedded System 2009
Linux 2.4.x/2.6.x/3.x
DOS
Optional
Environmental
Operating Temperature
Operating Humidity
Storage Temperature
Onboard Graphics
Onboard Graphics
Bus Type
GPU core clock
MT
SFF
Integrated
Yes
32bit
75Hz
Yes
OpenGL 4.0/DirectX 11.1/OpenCL 1.2
Up to 3840x2160 @ 60Hz (DP)
Up to 2560x1600 @ 60Hz (HDMI)
Up to 4096x2304 @ 24Hz (HDMI)
Up to 1920x1200 @ 60Hz (DVI&VGA)
VGA, DisplayPort
DDPB
Up to 3840x2160 @ 60Hz
N/A
DisplayPort
MT
PCIEx16
875Mhz
1GB/900Mhz
35W
Yes
32-bits
60Hz (2560x1600)
Yes
D3D / OpenGL4.1 / OpenCLv1.1 / DirectX11
Dual-Link DVI: 2560 x 1600, 60Hz
SFF
Hard Drives
3.5 1TB SATA3 7200 RPM HDD
3.5 1TB SATA3 7200 RPM HDD
MT
SFF
Capacity (bytes)
1,000,204,886,016
Dimensions inches (W x D x H)
5.87 x 4 x 1
Interface type and Maximum
Up to 6Gb/s (SATA 3.0)
speed
Internal buffer size
64 MB
Average Seek Time
13ms
Rotational Speed
7200 rpm
Logical Blocks
1,953,525,168
Power Source
Power Consumption (reference
Idle 5.0W, Active 10.0W(running IOmeter utility)
only)
Spin Up Current (reference only) 5V (1A) ,12V (2A)
Environmental Operating Conditions (Non-Condensing)
Temperature Range
5C to 60C
Relative Humidity Range
10% to 90% non-condensing
Maximum Dew Point
Operating: 26C
Temperature
Non-Operating: 33 C
Altitude Range
-1000 ft to 10000 ft
Environmental Non-Operating Conditions (Non-Condensing):
Temperature Range
-40C to 65C
Relative Humidity Range
5% to 95% non-condensing
Maximum Wet Bulb
33C
Temperature
Altitude Range
-1000 ft to 40000 ft
Temperature Range
5C to 60C
Relative Humidity Range
10% to 90% non-condensing
Maximum Dew Point
Operating: 26C
Temperature
Non-Operating: 33 C
Altitude Range
-1000 ft to 10000 ft
Environmental Non-Operating Conditions (Non-Condensing):
Temperature Range
-40C to 65C
Relative Humidity Range
5% to 95% non-condensing
Maximum Wet Bulb
33C
Temperature
Altitude Range
-1000 ft to 40000 ft
MT
500,107,862,016
SFF
Dimensions inches (W x D x H)
Approximately (3.93 x 2.75 x 0.374 inches)
Interface type and Maximum
Up to 3Gb/s
speed
Internal buffer size
16 MB
Average Seek Time
15 ms (Read)
Rotational Speed
5400 rpm
Logical Blocks
976,773,168
Power Source
Power Consumption (reference
Idle 0.7W, Active 3.25W
only)
Spin Up Current (reference only) 5V (1A)
Environmental Operating Conditions (Non-Condensing)
Temperature Range
5C to 60C
Relative Humidity Range
10% to 90% non-condensing
Maximum Dew Point
Operating: 26C
Temperature
Non-Operating: 33 C
Altitude Range
-1000 ft to 10000 ft
Environmental Non-Operating Conditions (Non-Condensing):
Temperature Range
-40C to 65C
Relative Humidity Range
5% to 95% non-condensing
Maximum Wet Bulb
33C
Temperature
Altitude Range
-1000 ft to 40000 ft
SFF
Altitude Range
-1000 ft to 40000 ft
Optical Drives
DVD-ROM
DVD-ROM
MT
SFF
External Dimensions
148.4mm(6in)/42mm
inches/centimeters (Without Bezel
(2in)/171mm (6.73in) (max)
W x H x D)
700g
165g
SATA 1.5Gbit/s
SATA 1.5Gbit/s
Disc Capacity
Standard
Standard
supplier dependent
supplier dependent
supplier dependent
supplier dependent
Writes
N/A
N/A
Reads
16x DVD/48x CD
8x DVD/ 24x CD
DC Power Requirements
12V, 5V
5V
DC Current
Power Source
1
5C to 50C
5C to 50C
20% to 80% RH
20% to 80% RH
29C
29C
Altitude Range
-200 to 3048m
-200 to 3048m
-40C to 65C
-40C to 65C
5% to 95% RH
5% to 95% RH
38C
38C
Altitude Range
-200 to 10600m
-200 to 10600m
MT
SFF
DVD-RW
DVD +/- RW
External Dimensions
148.4mm(6in)/42mm
inches/centimeters (Without Bezel
(2in)/171mm (6.73in) (max)
W x H x D)
700g
170g
SATA 1.5Gbit/s
SATA 1.5Gbit/s
Disc Capacity
Standard
Standard
supplier dependent
supplier dependent
supplier dependent
supplier dependent
Writes
16x DVD/48x CD
8x DVD/ 24x CD
Reads
16x DVD/48x CD
8x DVD/ 24x CD
DC Power Requirements
12V, 5V
5V
DC Current
Power Source
2
5C to 50C
5C to 50C
20% to 80% RH
20% to 80% RH
29C
29C
Altitude Range
-200 to 3048m
-200 to 3048m
-40C to 65C
-40C to 65C
5% to 95% RH
5% to 95% RH
38C
38C
Altitude Range
-200 to 10600m
-200 to 10600m
MT
External Dimensions
inches/(centimeters)
(With Bezel W x H)
3.99/(10.13cm)/1.0/(2.54cm)
~151g
Media Supported ( maximum capacity supported will vary by Flash Media Types)
Media Supported
CF I
CF II
Micro Drive (MD)
Secure Digital (SD)
SDHC / SDXC
Mini Secure Digital (mini-SD)
Micro Secure Digital (Micro-SD) (with adapter)
Multi Media Card (MMC)
RS Multi Media Card (RS-MMC)
Multi Media Card plus (MMC plus)
RS Multi Media Card plus (RS-MMC plus)
Multi Media Card Micro (MMC Micro) (with adapter)
Memory Stick (MS)
Memory Stick Pro (MS Pro)
Memory Stick Pro Duo (MS Pro Duo)
Memory Stick Duo (MS-Duo)
Memory Stick Micro (MS Micro)(M2) (with adapter)
Smart Media (SM)
xD
Power Source
Max Power Requirements
2.5W
4.75V ~ 5.25V
Power Consumption:
5C to 50C
10% to 90% RH
-40C to 65C
5% to 95% RH
BIOS Defaults
System Configuration
Integrated NIC:
Enable w/PXE
Serial Port:
Disable
SATA Operation:
AHCI
Drives:
SMART Reporting:
Disable
USB Configuration:
Miscellaneous Devices:
Video
Multi-display:
Disable
Primary Display
Auto
All
Intel SpeedStep:
Enable
C States Control:
Enable
Disable
Intel TurboBoost
Enable
HyperThread control:
Enable
Virtualization Support
Virtualization:
Enable
Security
Strong Password:
Disable
Password Configuration:
4~32
Password Bypass
Disable
Password Changes:
Enable
TPM Security:
Disable
Computrace:
Deactivate
CPU XD Support:
Enable
Performance
Power Management
Maintenance
POST Behavior
Disable
AC Recovery:
Power Off
Auto On Time:
Disable
Enable in S4 & S5
Disable
Wake on LAN/WLAN:
Disable
Block sleep
Disable
Service Tag:
Asset Tag:
SERR Message:
Enable
Numlock LED:
Enable
Keyboard Errors:
Enable
RECOMMENDED ENCLOSURE
Do not install your computer in an enclosure that does not allow airflow. This restricts the airflow and
impacts your computers performance, possibly causing it to overheat.
Test Configuration
Intel i5-4570 3.2GHz
8G DD3,1600 x 2pcs
WD 1T 3.5inch x2
19 in 1 card reader
HD 8570
Test Configuration
Intel i5-4570 3.2GHz
8G DD3,1600 x 2pcs
Seagate 1T 3.5 inch x1
19 in 1 card reader
HD 8570