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nlp(neurolinguisticprogramming)
NLPneurolinguisticprogrammingfreetrainingintroduction,
NLPprinciplesandtechniquesguide
ThisfreeintroductiontoNLPisprovidedbyRobertSmithMBA,aleadinginternationalpractitionerin
neurolinguisticprogrammingandNLPMasterTrainer.NeuroLinguisticProgramming(NLP)was
createdintheearly1970sbyRichardBandler,acomputerscientistandGestalttherapist,andDrJohn
Grinder,alinguistandtherapist.BandlerandGrinderinventedaprocessknownas'modelling'that
enabledthemtostudythreeoftheworld'sgreatesttherapists:DrMiltonErickson,fatherofmodern
hypnotherapyFritzPerls,creatorofGestalttherapyandVirginiaSatir,themotherofmoderndayfamily
therapy.Theywantedtoknowwhatmadethesetherapistseffectiveandtotrainothersintheirmethods.
WhatisofferedtodayasNLPistheproductofthismodellingprocess.

howdoesnlpoptimiseindividualandorganizational
performance?
NeuroLinguisticProgrammingisanextremelypowerfulconcept.Itissaidbymanytocontainthemost
accessible,positiveandusefulaspectsofmodernpsychology,andsocanbehelpfulinvirtuallyevery
aspectofpersonalandinterpersonalrelations.NLPhasmanybeneficialusesforselfdevelopment,and
forbusinessesandorganizationsforexampleNLPenablesbettercommunicationsincustomerservice
(customer_service.htm),andalltypesofselling(salestraining.htm).NLPenablesbetterawarenessand
controlofoneself,betterappreciationoftheotherperson'sfeelingsandbehaviouralstyle,whichinturn
enablesbetterempathy(empathy.htm)andcooperation.NLPimprovesunderstandinginallonetoone
communications,especiallyinterviewing(interviews.htm)andappraisals(performanceappraisals.htm)
(whetherusedbytheinterviewerortheinterviewee).NLPcertainlyfeaturesstronglyinfacilitativeselling
(sharondrewmorgenbuyingfacilitation.htm).NLPisanenablingtoolofEmotionalIntelligence(EQ)
(eq.htm),whichisanaspectofmultipleintelligencetheory(howardgardnermultipleintelligences.htm).
NeuroLinguisticProgrammingcanalsobeveryhelpfulforstressmanagement(stressmanagement.htm)
anddevelopingselfbelief(selfbelief.htm)andassertivenessandconfidence(selfconfidence
assertiveness.htm).TheempathiccaringprinciplesofNLPalsoassistthepracticalapplicationofethical
andmoralconsiderations(ethical_management_leadership.htm)(notablyachievingdetachmentand
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objectivity),andusinglovingandcompassionateideas(love.htm)(simply,helpingpeople)inworkand
lifegenerally.ThesefewexamplesillustratethesignificanceofNLPasaconceptforpersonaland
organizationaldevelopment.
TheexperienceofundergoingNLPtrainingisalifechangingoneformanypeople,anditstechniques
offersubstantialadvantagestopeopleperformingmostrolesinorganizations:
Directorsandexecutives
Managersatalllevels
Salespeople
Administrators
Engineeringandtechnicalstaff
Customercareoperatives
Receptionists
Secretarialstaff
Trainers
HRandcounsellingstaff
NLPtechniqueshelpparticularlybymakingitpossibleforpeopleto:
Setcleargoalsanddefinerealisticstrategies
Coachnewandexistingstafftohelpthemgaingreatersatisfactionfromtheircontribution
Understandandreducestressandconflict
Improvenewcustomerrelationshipbuildingandsalesperformance
Enhancetheskillsofcustomercarestaffandreducecustomerloss
Improvepeople'seffectiveness,productivityandtherebyprofitability

nlpoperationalprinciples
NLPconsistsofasetofpowerfultechniquesforrapidandeffectivebehaviouralmodification,andan
operationalphilosophytoguidetheiruse.Itisbasedonfouroperationalprinciples,whichbelowthese
headingsareexplainedinmoredetail.
1.Knowwhatoutcomeyouwanttoachieve.(Seenlpprinciple1achievingoutcomes.)
2.Havesufficientsensoryacuity(acuitymeansclearunderstanding)toknowifyouaremovingtowards
orawayfromyouroutcome(Seenlpprinciple2sensoryawareness.)
3.Havesufficientflexibilityofbehavioursothatyoucanvaryyourbehaviouruntilyougetyour
outcome.(Seenlpprinciple3changingbehaviour.)
4.Takeactionnow.(Seenlpprinciple4timeforaction)
Itisimportanttohavespecificoutcomes.Manypeopledonothaveconsciousoutcomesandwander
randomlythroughlife.NLPstressestheimportanceoflivingwithconsciouspurpose.Inorderto
achieveoutcomesitisnecessarytoactandspeakincertainways.NLPteachesaseriesoflinguisticand
behaviouralpatternsthathaveprovedhighlyeffectiveinenablingpeopletochangethebeliefsand
behavioursofotherpeople.
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InusinganyofthesepatternsNLPstressestheimportanceofcontinuouscalibrationofthepersonor
peopleyouareinteractingwithinordertoseeifwhatyouaredoingisworking.Ifitisnotworkingitis
importanttodosomethingdifferent.Theideaistovaryyourbehaviouruntilyougettheresultsyou
want.
Thisvariationinbehaviourisnotrandom.ItinvolvesthesystematicapplicationofNLPpatterns.Itisalso
importanttotakeaction,sincenothingeverhappensuntilsomeonetakestheinitiative.Inshort,NLPis
aboutthinking,observinganddoingtogetwhatyouwantoutoflife.

nlpprinciple1achievingoutcomes
Theimportanceofknowingyouroutcomecannotbestressedenough.Manypeopledonothave
consciousoutcomes.Othershavenoideawhattheywantbutknowwhattheydon'twant.Theirlifeis
basedonmovingawayfromthosethingstheydon'twant.NLPstressestheimportanceofmoving
towardsthosethingsyouwant.Withoutoutcomeslifebecomesaprocessofwanderingaimlessly.
Onceanoutcomeisdeterminedyoucanbegintofocusonachievingthatoutcome.
NLPlistscertainwellformednessconditionsthatoutcomesshouldmeet.Thefirstoftheseisthatthe
outcomeneedstobestatedinpositiveterms.Thismeansthattheoutcomemustbewhatyouwant
andnotwhatyoudon'twanttohappen.Outcomesmustbecapableofbeingsatisfied.Itisbothlogically
andpracticallyimpossibletogivesomeonethenegationofanexperience.Youcan'tengageinthe
processof'notdoing'.Youcanonlyengageintheprocessofdoing.
Thesecondwellformednessconditionforoutcomesisthattheoutcomemustbetestableand
demonstrableinsensoryexperience.Theremustbeanevidenceprocedure.Unlessthisisthecase,
thereisnowaytomeasureprogresstowardstheachievementoftheoutcome.Withanevidence
procedurefortheoutcomeitispossibletodeterminewhetherornotyouaremakingprogresstowards
achievingtheoutcome.
Third,thedesiredstatemustbesensoryspecific.Youmustbeabletosaywhatyouwouldlooklike,
soundlikeandfeellikeifyouachievedtheoutcome.
Fourth,theoutcomeordesiredstatemustbeinitiatedandmaintainedbythesubject.Thisplacesthe
locus(ieposition)ofcontrolandresponsibilityforachievingtheoutcomewiththesubjectandnotwith
someoneelse.Itisnotawellformedoutcomewhensomeoneelsedoessomethingorchangesinsome
way.Allyoucandoishaveanoutcomeinwhichyoucanchangeyourselforyourbehavioursoasto
bringaboutachangeinsomeoneelse.
Fifth,theoutcomemustbeappropriatelyandexplicitlycontextualised.Thismeansthatoutcomes
mustnotbestatedasuniversals.Youmustneverwanteither'allthetime'of'never',butonlyunder
specificcircumstances.InNLPwealwaysstrivetocreatemorechoiceandnevertotakechoiceor
reducethenumberofpossibleresponses.Thegoalinsteadistomakethechoicesorresponses
availableintheappropriatecircumstances.
Sixth,thedesiredoutcomemustpreserveanypositiveproductofthepresentstate.Ifthisisnotthe
casethensymptomsubstitutionmayoccur.

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Seventhandfinally,theoutcomeordesiredstatemustbeecologicallysound.Youshouldconsiderthe
consequencesforyourselfandforotherpeopleandnotpursueoutcomesthatleadtoharmtoyourself
orotherpeople.

nlpprinciple2sensoryawareness
Onceyouknowyouroutcomeyoumustnexthavesufficientsensoryacuitytoknowifyouaremoving
towardsitornot.NLPteachestheabilitytocalibrateor'read'people.Thisinvolvestheabilitytointerpret
changesinmuscletone,skincolourandshininess,lowerlipsizeandbreathingrateandlocation.The
NLPpractitionerusestheseandotherindicationstodeterminewhateffecttheyarehavingonother
people.Thisinformationservesasfeedbackastowhethertheotherpersonisinthedesiredstate.An
importantandoftenoverlookedpointistoknowtostopwhentheotherpersonisinthestatethatyou
desire.

nlpprinciple3changingbehaviour
ThethirdoperationalprincipleofNLPistovaryyourbehaviouruntilyougettheresponseyouwant.
Ifwhatyouaredoingisn'tworking,thenyouneedtodosomethingelse.Youshoulduseyoursensory
acuitytodetermineifwhatyouaredoingisleadingyouinthedesireddirectionofnot.Itwhatyouare
doingisleadingtowardsyouroutcome,thenyoushouldcontinue.If,ontheotherhand,whatyouare
doingisleadingawayfromyourgoals,thenyoushoulddosomethingelse.

nlpprinciple4timeforaction
ThefourthandfinaloperationalprincipleofNLPistotakeactionnow.Thereisnoplacefortheslogan
'Complacencyrules,andIdon'tcare.'NLPisabouttakingactionnowtochangebehaviourforyourself
andforothers,nowandinthefuture.So,touseanothercatchphrase:'Don'tdelayacttoday.'

nlppresuppositions
TherearecertainpresuppositionsunderlyingNLP.Thesearethingsthatarepresupposedineffective
communication.Someoftheseareasfollows.Belowtheseheadingseachpresuppositionisexplainedin
moredetail.
1.Themeaningofacommunicationistheresponseyouget.
2.Themapisnottheterritory.
3.Languageisasecondaryrepresentationofexperience.
4.Mindandbodyarepartsofthesamecyberneticsystemandaffecteachother.
5.Thelawofrequisitevariety(alsoknownasthefirstlawofcyberneticscyberneticsisthescience
ofsystemsandcontrolsinanimals,includinghumans,andmachines)statesthatinanycybernetic
systemtheelementorpersoninthesystemwiththewidestrangeofbehavioursorvariabilityof
choicewillcontrolthesystem.
6.Behaviourisgearedtowardsadaptation.
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7.Presentbehaviourrepresentstheverybestchoiceavailabletoaperson.
8.Behaviouristobeevaluatedandappreciatedorchangedasappropriateinthecontextpresented.
9.Peoplehavealltheresourcestheyneedtomakethechangestheywant.
10.'Possibleintheworld'or'possibleforme'isonlyamatterofhow.
11.Thehighestqualityinformationaboutotherpeopleisbehavioural.
12.Itisusefultomakeadistinctionbetweenbehaviourandself.
13.Thereisnosuchthingasfailurethereisonlyfeedback.

nlppresupposition1meaningequalsresponse
Incommunicationitisusuallyassumedthatyouaretransferringinformationtoanotherperson.You
haveinformationthat'means'somethingtotheotherpersonandyouintendfortheotherpersonto
understandwhatitisyouintendtocommunicate.
Frequentlyapersonassumesthatifthey'saywhattheymeantosay',theirresponsibilityforthe
communicationisover.Effectivecommunicatorsrealisethattheirresponsibilitydoesn'tendwhenthey
finishtalking.Theyrealisethat,forpracticalpurposes,whattheycommunicateiswhattheotherperson
thinkstheysayandnotwhattheyintendtosay.Oftenthetwoarequitedifferent.
Incommunicationitisimportantwhattheotherpersonthinksyousayandhowtheyrespond.This
requiresthatthepersonpaysattentiontotheresponsetheyaregetting.Ifitisnottheresponsethey
want,thentheyneedtovarytheirowncommunicationuntiltheygetthedesiredresponse.
Thereareseveralmajorsourcesof'misunderstanding'incommunication.Thefirstarisesfromthefact
thateachpersonhasadifferentlifeexperienceassociatedwitheachwordinthelanguage.Frequently,
whatonepersonmeansbyaword(theircomplexequivalenceforthatword)maybesomething
differentfromwhatanotherpersonmeansbyit.Thesecondmisunderstandingarisesfromthefailureto
realisethataperson'stoneofvoiceandfacialexpressionalsocommunicateinformation,andthatthe
otherpersonmayrespondtotheseasmuchastheydotowhatissaid.Astheoldsayinggoes:'Actions
speaklouderthanwords,'andinNLPpeoplearetrainedthatwhenthetwoareinconflict,theperson
shouldpaymoreattentiontotheactions.

nlppresupposition2mapandterritory
Goodcommunicatorsrealisethattherepresentationstheyusetoorganisetheirexperienceoftheworld
('map')arenottheworld('territory').
Itisimportanttodistinguishbetweenseveralsemanticlevels.Firstthereistheworld.Secondcomesthe
person'sexperienceoftheworld.Thisexperienceistheperson's'map'or'model'oftheworldandis
differentforeachperson.Everyindividualcreatesauniquemodeloftheworldandthuslivesina
somewhatdifferentrealityfromeveryoneelse.Youdonotoperatedirectlyontheworldbutonyour
experienceofit.Thisexperiencemayormaynotbecorrect.Totheextentthatyourexperiencehasa
similarstructuretotheworlditiscorrectandthisaccountsforitsusefulness.

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Aperson'sexperience,map,modelorrepresentationoftheworlddetermineshowtheywillperceivethe
worldandwhatchoicestheywillseeasavailabletothem.ManyNLPtechniquesinvolveyouchanging
yourrepresentationoftheworldtomakeitmoreusefulandtobringitmoreintolinewiththewaythe
worldactuallyis.

nlppresupposition3languageandexperience
Languageisasecondaryrepresentationofexperience.
Languageisatathirdsemanticlevel.Firstisthestimuluscomingfromtheword.Secondistheperson's
representationofexperienceofthatstimulus.Thirdistheperson'sdescriptionofthatexperiencebyway
oflanguage.Languageisnotexperiencebutarepresentationofit.Wordsaremerelyarbitrarytokens
usedtorepresentthingsthepersonsees,hearsorfeels.Peoplewhospeakotherlanguagesuse
differentwordstorepresentthesamethingsthatEnglishspeakerssee,hearorfeel.Also,sinceeach
personhasauniquesetofthingsthattheyhaveseen,heardandfeltintheirlives,theirwordshave
differentmeaningsfromeachofthem.
Peopleareabletocommunicateeffectivelytothedegreethatthesemeaningsaresimilar.Whenthey
aretoodissimilar,problemsincommunicationbegintoarise.

nlppresupposition4bodyandmindaffecteachother
Mindandbodyarepartsofthesamecyberneticsystemandaffecteachother.Thereisnoseparate
'mind'andnoseparate'body'.Bothwordsrefertoaspectsofthesame'whole'or'gestalt',Theyactas
oneandtheyinfluenceeachotherinsuchawaythatthereisnoseparation.
Anythingthathappensinonepartofacyberneticsystem,suchasahumanbeing,willaffectallother
partsofthatsystem.Thismeansthatthewayapersonthinksaffectshowtheyfeelandthatthe
conditionoftheirphysicalbodyaffectshowtheythink.Aperson'sperceptualinput,internalthought
process,emotionalprocess,physiologicalresponseandbehaviouraloutputalloccurbothsimultaneously
andthroughtime.
Inpracticalterms,thismeansthatapersoncanchangehowtheythinkeitherbydirectlychanginghow
theythinkorbychangingtheirphysiologyorotherfeelings.Likewise,apersoncanchangetheir
physiologyortheiremotionsbychanginghowtheythink.Oneimportantcorollaryofthis,whichwillbe
exploredlater,istheimportanceofvisualisationandmentalrehearsalinimprovingtheconductofany
activity.

nlppresupposition5widestrangeofbehavioursorchoicescontrolsthesystem
Controlinhumansystemsreferstotheabilitytoinfluencethequalityofaperson'sownandother
people'sexperienceinthemomentandthroughtime.
Thepersonwiththegreatestflexibilityofbehaviourthatis,thenumberofwaysofinteractingwill
controlthesystem.Choiceisalwayspreferabletonochoice,andmorechoiceisalwayspreferableto
lesschoice.ThisalsorelatestothethirdgeneralprincipleofNLP,mentionedpreviously.Thisprincipleis
thatapersonneedstovarytheirbehaviouruntiltheygettheirdesiredoutcome.Ifwhatyouaredoingis
notworking,varythebehaviouranddosomethingelse.Anythingelseisbetterthancontinuingwithwhat
doesn'twork.Keepvaryingyourbehaviouruntilyoufindsomethingthatworks.
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nlppresupposition6behaviourandadaptation
Behaviourisgearedtowardsadaptation.Aperson'sbehaviourisdeterminedbythecontextinwhichthat
behaviouroriginates.
Yourrealityisdefinedbyyourperceptionsoftheworld.Thebehaviourapersonexhibitsisappropriateto
theirreality.Allofaperson'sbehaviour,whethergoodorbad,isanadaptation.Everythingisusefulin
somecontext.Allbehaviourisorwasadaptive,giventhecontextinwhichitwaslearned.Inanother
contextitmaynotbeappropriate.Peopleneedtorealisethisandchangetheirbehaviourwhenitis
appropriatetodoso.

nlppresupposition7presentbehaviouristhebestchoice
Behindeverybehaviourisapositiveintent.Apersonmakesthebestchoiceavailabletothematany
momentintime,givenwhothepersonisandbasedonalltheirlifeexperiencesandthechoicestheyare
awareof.Ifofferedabetterchoicetheywilltakeit.
Inordertochangesomeone'sinappropriatebehaviouritisnecessarytogivethemotherchoices.Once
thisisdonetheywillbehaveaccordingly.NLPhastechniquesforprovidingtheseadditionalchoices.
Also,inNLPwenevertakeawaychoices.Weonlyprovidemorechoicesandexplicitlycontextualisethe
existingchoices.

nlppresupposition8contextofbehaviour
Youneedtoevaluateyourbehaviourintermsofwhatyouarecapableofbecoming.Youneedtostrive
tobecomeallthatyouarecapableofbeing.

nlppresupposition9resourcestochange
Peoplehavealltheyneedtomakechangestheywanttomake.Thetaskistolocateoraccessthose
resourcesandtomakethemavailableintheappropriatecontext.NLPprovidestechniquesto
accomplishthistask.
Whatthismeansinpracticeisthatpeopledonotneedtospendtimetryingtogaininsightintotheir
problemsorindevelopingresourcestodealwiththeirproblems.Theyalreadyhavealltheresources
theyneedtodealwiththeirproblems.Allthatisnecessaryistoaccesstheseresourcesandtransfer
themtothecurrenttimeframe.

nlppresupposition10thehowofpossibility
Ifanyotherhumanbeingiscapableofperformingsomebehaviour,thenitispossibleforyoutoperform
it,too.Theprocessofdetermining'how'youdoitiscalled'modelling',anditistheprocessbywhichNLP
cameintobeinginthefirstplace.

nlppresupposition11behaviourspeakslouderthanwords
Listentowhatpeoplesaybutpaymoreattentiontowhattheydo.Ifthereisanycontradictionbetween
thetwothenrelyonthebehaviour.Lookforbehaviouralevidenceofchangeanddon'tjustreplyon
people'swords

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nlppresupposition12distinguishbehaviourandself
Itisusefultomakeadistinctionbetweenbehaviourandself.Inotherwords,justbecausesomeone
'screwsup'onsomethingitdoesn'tmeanthattheyarea'screwup'.Behaviouriswhatapersonsays,
doesorfeelsatanymomentintime.Thisisnotaperson'sself,however.Aperson'sselfisgreaterthan
theirbehaviours.

nlppresupposition13feedback,notfailure
Itismorevaluableforapersontoviewtheirexperienceintermsofalearningframethanintermsofa
failureframe.Ifapersondoesn'tsucceedinsomething,thatdoesn'tmeantheyhavefailed.Itjustmeans
thattheyhavediscoveredonewaynottodothatparticularthing.Thepersonthenneedstovarytheir
behaviouruntiltheyfindawaytosucceed.

nlptechniquesanddefinitions
NLPconsistsofasetofpowerfultechniquestoeffectchange.Someofthesetechniquesareasfollows,
withtheirdefinitions:

anchoring
Theprocessofassociatinganinternalresponsewithsomeexternaltriggersothattheresponsemaybe
quickly,andsometimescovertly,reaccessedbyactivatingthetrigger.

anchors
Thesemaybenaturallyoccurringorsetupdeliberately.Theymaybeestablishedinallrepresentational
systemsandservetocontrolbothpositiveandnegativeinternalstates.

stackinganchors
Theprocessofassociatingaseriesofeventswithonespecificanchorsoastostrengthentheintensity
ofthesubject'sresponsetoaspecificanchor.

collapsinganchors
Aprocessofneutralisingnegativestatesbytriggeringtwoincompatibleresponsesatthesametime.

chaininganchors
Aprocessbywhichaseriesofanchorsiscreatedtoleadfromanundesiredstatethroughaseriesof
intermediatestatestoadesiredstate.

associatedstate
Beingfullypresentinastatesoastoexperiencethekinestheticsofit.Forpaststatesthisinvolvesbeing
intheexperiencelookingfromtheperspectiveoftheperson'sowneyes.

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dissociatedstate
Recreatingapastexperiencefromtheperspectiveofanonlookerorobserver.Thismeanstheperson
doesnotreexperiencetheoriginalemotionbutinsteadexperiencestheemotionsofanobserver.

doublekinestheticdissociation
Theprocessofwatchingyourselfwatchingafilmofapastexperience.Thisisusedincasesofphobias
andextremepsychictrauma.

calibration
Theprocessofreadingasubject'sinternalresponsesinanongoinginteractionbypairingthemwith
observablebehaviouralcues.

changehistory
Aprocessofguidingasubjecttoreexperienceaseriesofpastsituationsbytheuseofselective
anchoring.Resourcestatesaredevelopedforeachsituationandareinstalledinthesubject'srepertoire
inordertochangethesignificanceofthepastevents.

rapport
Theprocessofestablishingarelationshipwithasubjectthatischaracterisedbyharmony,understanding
andmutualconfidence.Thisisdonebyreducingtoaminimumtheperceiveddifferenceatthe
unconsciouslevel.

reframing
Aprocessusedtoseparateaproblematicbehaviourfromthepositiveintentiontotheinternalpart
responsibleforthatbehaviour.Newchoicesofbehaviourareestablishedthatmaintainthepositiveintent
butdon'thavetheproblematicbyproducts.

strategy
Asetofexplicitmentalandbehaviouralstepsusedtoachieveaspecificoutcome.Thisisrepresentedby
aspecificsequenceofrepresentationalsystemsusedtocarryoutthespecificsteps.

submodalities
Thesubclassificationofexternalexperience.Thedecomposingintoitscomponentsofapicture,sound
orfeeling.

robertsmithbiography
ThetechnicalcontentinthisfreeNLParticleisprovidedforthiswebsitebyRobertSmith,andthisis
gratefullyacknowledged.Thismaterialcanbeusedfreelyforpersonalororganizationaldevelopment
purposesbutisnottobesoldorpublishedinanyform.

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RobertSmithMBAisawidelysoughtafterinternationalconsultantrenownedforhisenthusiastic
motivationalandforthrightstyle.HeisaMasterTrainerofNeuroLinguisticProgramming,specialisingin
leadershipdevelopmentand'SolutionFocused'consultancy.Hehasover25yearsexperience
developingleadersinawiderangeofsettings.Robert'searlyyearsofconsultancyweremainlyworking
forIBMinEurope,MiddleEastandAfricaontheirleadershipdevelopmentprogrammes.Roberthasa
remarkableskillsetincludingbeingapsychotherapist(UKCPregistered)andisable,byusingthelatest
psychologicalmethods,tohelppeopleremovelimitingbeliefsrelatingtoachievementandsuccess.
Robert'searlyworkwithmajorinternationalcorporateandinstitutionalclientsincludedtheMotorolaMBA
intakeprogrammeandtrainingtheUnitedNationspeacekeepingforceinBosnia.Healsoworkedclosely
withtheBritishForeignOfficeandtheBritishArmedForces,andmanyoftheworld'stoporganizationsin
theworldincludingCableandWireless,theCivilAviationAuthority,SolvayPharmaceuticals,TNTand
Alstom.InmorerecentyearsRobertSmithhasbecomeahighlyrespectedinternationaltrainerenabling
thedevelopmentoftrainers,coaches,consultantsandorganizationalleaders,acrossmorethan40
differentnationalities.HenowrunsatrainingcentreinTurkeyaswellasmaintainingtrainingand
coachingactivitiesintheUK.
Robertcanbecontactedviaemail:robertsmithatfreeuk.com,andalsoviahiswebsite
treaclenlptraining.co.uk(http://www.treaclenlptraining.co.uk).

seealso
PersonalityTheoriesandTypesJung,MyersBriggs,Keirsey,Belbin,etc
(personalitystylesmodels.htm)
TransactionalAnalysisbasicintroductionandhistory(transact.htm)
TransactionalAnalysismoderntheoryanddevelopment(transactionalanalysis.htm)
Benzigerthinkingstylestheory(benzigerpersonalityassessment.htm)
Stressreductiontheoryandtechniques(stressmanagement.htm)
FacilitativeCommunicationstheoryandtechniquesSharonDrewMorgen
(sharondrewmorgenbuyingfacilitation.htm)
EmotionalIntelligence(EQ)principles(eq.htm)
TheFourAgreementsDonMiguelRuiz(thefouragreementsdonmiguelruiz.htm)
JohariWindowmodel(johariwindowmodel.htm)
Mehrabiancommunicationstheory(mehrabiancommunications.htm)
Motivationaltheory(motivation.htm)
Processofpersonalchange(personalchangeprocess.htm)
Reikihealing,therapy,trainingandhistory,andthesevenchakras(reiki.htm)
LoveandSpiritualityinManagementandBusiness(love.htm)bringingcompassionandhumanity
towork

authorship/referencing
RobertSmithtechnicalcontent200412,AlanChapmaneditandcontextualmaterial20042012
Pleaseseeadditionalreferencing/usagetermsbelow.
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Theuseofthismaterialisfreeforselfdevelopment,developingothers,research,and
organizationalimprovement.Pleasereferenceauthorshipandcopyrightofmaterialused,including
link(s)toBusinessballs.comandthematerialwebpageseeauthorship/referencingabove.This
materialmaynotbesold,published,orreproducedonline.Disclaimer:Relianceonthismaterialand
anyrelatedprovisionisatyoursolerisk.AlanChapmanassumesnoresponsibilityforanyerrorsor
damagesarising.Seekqualifiedadviceforanyactionentailingpotentialliabilities.Where
appropriateretainthisnoticeoncopies.Seeaboutus(aboutus.htm)fordetailedterms.
Businessballs2015

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