1) Personal information:
Name:
Gender: a) Male
b) Female
b) 26-35 years
c) 36-60 years
Education: a) Graduation
b) Post Graduation
c) Professional Degree
Occupation: a)Self-employed
b)Government Service
c) Private Service
d) Any other
c) 4 lakh to 8 lakh
b) Commercial Bank
3) Are you aware of the all Products and Services under Retail Banking System?
a) Yes
b) No
4) Which type of services you are currently using from Retail Banking Services?
a) Personal banking
b) NRI / FOREX
c) Corporate
b) Retail loans
e) DEMAT Account
g) Any other
6) In deposit schemes which type of account you use to make your deposit?
a) Saving accounts
b) Current accounts
college students)
g) Janhit account for any individual or jointly
8) Which scheme of term deposits you use?
a) Fixed Deposit
b) Recurring deposit
Highly
Moderate
Low
g) multipurpose loan
b) 26% to 50%
c) 51% to 75%
d) 76% to 100%
If Insurance then,
12) Which plan you have chosen for Insurance?
a) Protection plan
b) Childrens plan
d) Investment plan
f) Health plan
c) Retirement plan
b) No
If DEMAT then,
15) Are you satisfied with DEMAT Account service?
a) Yes
b) No
b) Corporate Account
If NRI
17) Which type of NRI services you usually use?
a) NRI Deposit
b) NRI Loans
c) Remittance services
b) Home loan
b) No
b) Xpress Money
If Corporate Sector
22) Which type of corporate sector related services you take?
a) Udyogini
e) Trade Finance
b) Corporate loan
c) Term loan
d) Export Financing-Pre
e) Import Finance
f) Bank Guarantee
g) Bill discounting
i) Property loan
j) Rental loans
If services then,
24) Which type of services you usually use from Retail Banking System?
a) VISA Debit card
b) SMS banking
c) Easy pay
d) GOMO (Mobile
Banking)
e) Internet Banking
f) Mutual Fund
25) Are you satisfied with the Products and services of the bank?
a) Yes
b) No
26) Do you think there is any need of improvement in Retail Banking System of the bank?
a) Yes
b) No
Highly
Modified
Not modified
Security
Speed of process
User friendly language
Less Documentation
Internet Banking Service
Mobile Banking Service
Debit Card/ ATM Card
Facility
Retail Loan
Demat
28) Do you think that Retail Banking System helps you to make easy and fast banking
operating?
a) Yes
b) No
29) How important are the following benefits to you being a user of Retail Banking
system?
Benefits
Easy to operate
Fast process
Low risk
Transparency in
banking system
Very High
Partially High
Low
Very Low