2/9/2015 10:30 AM
2 of 22
B. applied.
C. systematic.
D. social.
ANSWER: C
7. Organizations can be viewed and managed as ______.
A. whole systems.
B. macro systems.
C. micro systems.
D. small systems.
ANSWER: A
8. _______ is the use of more principles and values to affect the behavior of individuals and organization
with regard to choices between what is right and wrong.
A. Ethics.
B. Goals .
C. Policy of the company.
D. Desire.
ANSWER: A
9. _________ make up the internal social system of an organization.
A. People.
B. System.
C. Networks.
D. Structure.
ANSWER: A
10. Groups are _________.
A. dynamic.
B. virtual.
C. complex.
D. compound.
ANSWER: A
11. __________ is the on going process through which valuable behavioral knowledge is continually
uncovered.
A. Survey.
B. Research.
C. Analysis.
D. Case-study.
ANSWER: B
12. Each person is different from others because of differences in __________.
A. education.
B. style of living.
C. DNA profile.
D. d. status.
ANSWER: C
13. Knowledge X Skill = _______.
A. Situation.
2/9/2015 10:30 AM
3 of 22
B. Attitude.
C. Motivation.
D. Ability.
ANSWER: D
14. Attitude X Situation = __________.
A. Motivation.
B. Knowledge.
C. Skill.
D. Ability .
ANSWER: A
15. Ability X Motivation =________.
A. Potential human performance.
B. Attitude.
C. Skill.
D. Knowledge.
ANSWER: A
16. Potential Performance X Resources X Opportunity=________.
A. Organizational results.
B. Attitude.
C. Skill.
D. Knowledge.
ANSWER: A
17. Which of the following is not a limitation of organizational behavior?
A. Ethical manipulation of people.
B. The law of diminishing returns.
C. Behavioral bias.
D. Social system.
ANSWER: A
18. ________ are the communication interferences that arises from human emotions, values and poor
listening habits.
A. Physical barriers.
B. Personal barriers.
C. Semantic barriers.
D. Psychological barries.
ANSWER: B
19. When an employee is overloaded with so much of information, then its called as______.
A. communication barrier.
B. communication overload.
C. communication gap.
D. communication need.
ANSWER: B
20. When employees search for feedback about their performance that behavior is called as_________.
A. appraisal seeking behavior.
B. feedback seeking behavior.
2/9/2015 10:30 AM
4 of 22
2/9/2015 10:30 AM
5 of 22
2/9/2015 10:30 AM
6 of 22
ANSWER: A
35. What kind of reward is given when an increase is given on seniority?
A. Non economic reward.
B. Service reward.
C. Non work reward.
D. Sacrifice reward.
ANSWER: B
36. What kind if reward is given for overtime and on shift differential?
A. Sacrifice reward.
B. Non work reward.
C. Non economic reward.
D. Service reward.
ANSWER: A
37. What kind of reward is given for vacations and pensions?
A. Sacrifice reward.
B. Non economic reward.
C. Service reward.
D. Non work reward.
ANSWER: D
38. What kind of reward is given for on-site and day care?
A. Non economic reward.
B. Non work reward.
C. Sacrifice reward.
D. Service reward.
ANSWER: A
39. What kind of reward is paid for incentive and gain sharing?
A. Performance reward.
B. Non work reward.
C. Service reward.
D. Sacrifice reward.
ANSWER: A
40. A major factor in the success of goal setting is _______ which is an internal belief regarding one's job
related capabilities and competencies.
A. self-esteem.
B. feedback.
C. self-efficacy.
D. performance appraisal.
ANSWER: C
41. Money is to act as a strong motivator so an employee must want more of ______.
A. attitude.
B. motivation.
C. expectancy.
D. valance.
ANSWER: D
2/9/2015 10:30 AM
7 of 22
42. The effort than an employee makes is helpful in producing desired performance explains ________.
A. instrumentality.
B. valance.
C. expectancy.
D. motivation.
ANSWER: C
43. The trust that monetary reward will follow better performance states ______.
A. valance.
B. instrumentality.
C. expectancy.
D. motivation.
ANSWER: B
44. Valance X Expectancy X Instrumentality = ______.
A. Motivation.
B. Attitude.
C. Personality .
D. Perception.
ANSWER: A
45. Which reward has high valance?
A. Appreciation.
B. A house.
C. Money.
D. Letter of merit.
ANSWER: C
46. ________ is a system that distributes to employees some portion of the profit of business, either
immediately or deferred until a later date.
A. Wage incentive.
B. Gain sharing.
C. Profit sharing.
D. Skill based pay.
ANSWER: C
47. Which is the area where management has more opportunity for building trust and positive action?
A. valance.
B. expectancy.
C. Instrumentality.
D. motivation.
ANSWER: C
48. When the level of performance is high and the level of economic reward is low then instrumentality
condition is _______.
A. high.
B. desirable.
C. low.
D. undesirable.
ANSWER: D
2/9/2015 10:30 AM
8 of 22
49. The payment of an extrinsic reward ______ the intrinsic satisfaction is received.
A. decreases.
B. increases.
C. balances.
D. has no effect on.
ANSWER: A
50. When both the level of performance and economic reward is low, then the instrumentality condition is
________.
A. low.
B. undesirable.
C. desirable.
D. high.
ANSWER: C
51. In leadership behavior, _________ refers to a person's knowledge of and ability in any type of process
technique.
A. human skill
B. technical skill.
C. conceptual skill.
D. motivational skill.
ANSWER: B
52. Which objective is usually set for the next calendar year?
A. Completion of project.
B. Action planning.
C. Objective setting.
D. Annual evaluation.
ANSWER: C
53. Which determines the participative or even independent planning by the employee as to how to reach
those objectives?
A. Periodic reviews.
B. Action planning.
C. Annual evaluation.
D. Objective setting.
ANSWER: B
54. Joint assessment of progress toward objectives by manager and employee performed informally and
sometimes spontaneously is ______.
A. periodic reviews.
B. objective setting.
C. action planning.
D. annual evaluation.
ANSWER: A
55. More formal assessment of success in achieving the employees annual objectives, coupled with a
renewal of the planning cycle explain______.
A. periodic reviews.
B. annual evaluation.
2/9/2015 10:30 AM
9 of 22
C. action planning.
D. objective setting.
ANSWER: B
56. Which sense is brought about through identified passions, an exciting vision, relevant and whole task?
A. A sense of choice.
B. A sense of meaningfulness.
C. A sense of competence.
D. A sense of progress.
ANSWER: B
57. Which sense is created by delegated authority, demonstrated trust, and provision of security, clear
purpose and relevant information?
A. A sense of choice.
B. A sense of meaningfulness.
C. A sense of competence.
D. A sense of progress.
ANSWER: A
58. Which sense is created through training, positive feedback, skill recognition and challenging standards?
A. A sense of meaningfulness.
B. A sense of choice.
C. A sense of competence.
D. A sense of progress.
ANSWER: C
59. When a manager, sub ordinate, peers and even customers judge an employee's skills and abilities that is
called as _______.
A. 90 degree feedback.
B. 120 degree feedback.
C. 240 degree feedback.
D. 360 degree feedback.
ANSWER: D
60. ___________ centralize power and decision making in themselves.
A. Autocratic leaders.
B. Consultative leaders.
C. Participative leaders.
D. Negative leaders.
ANSWER: A
61. Who will try to predict and control future employee's behavior?
A. Manager.
B. Co-worker
C. Sub-ordinate.
D. Lay man.
ANSWER: A
62. ________ is the psychological process in which high expectations by employees themselves lead to
high performance.
A. Alpha effect.
2/9/2015 10:30 AM
10 of 22
B. Beta effect.
C. Galatea effect.
D. Managerial effect.
ANSWER: C
63. Performance appraisals are _________ tasks for managers, which require job understanding and careful
observation of performance.
A. confrontational.
B. judgmental.
C. emotional.
D. complex.
ANSWER: D
64. The theory of attribution stemmed from the works of _________.
A. Alder Keno.
B. Siege.
C. Fritz Heider.
D. Freda Helter.
ANSWER: C
65. Which process involves people interpreting and assigning causes for their own and others behavior?
A. Motivation.
B. Attribution.
C. Attrition.
D. Affiliation.
ANSWER: B
66. Rewards will follow ________ performance.
A. high.
B. low.
C. medium.
D. set targeted.
ANSWER: A
67. Piece rate and sales commission are examples of ________ incentive measure.
A. amount of profit.
B. success in reaching goals.
C. quality of output.
D. amount of output.
ANSWER: D
68. Commission only for sales that are without bad debts are examples of _______ incentive measure.
A. amount of output.
B. quality of output.
C. amount of profit.
D. success in reaching goals.
ANSWER: B
69. Bonus for selling established number of items is an example of _______ incentive measure.
A. amount of output.
B. amount of profit.
2/9/2015 10:30 AM
11 of 22
2/9/2015 10:30 AM
12 of 22
ANSWER: D
77. Which one of the following is a primary trait? .
A. Cognitive ability.
B. Knowledge of business.
C. Charisma.
D. Honesty and integrity
ANSWER: D
78. Which one of the following is a secondary trait?
A. Charisma.
B. Honesty and integrity.
C. Desire to lead.
D. Self-confidence.
ANSWER: A
79. Which skill refers to a person's knowledge and ability in any type of process or technique?
A. Technical skills.
B. Competent skills.
C. Analytical skills.
D. Verbal skills.
ANSWER: A
80. Which skill refers to the ability to work effectively with people and to build teamwork?
A. Competent skill.
B. Technical skill.
C. Human skill.
D. Conceptual skill.
ANSWER: C
81. ___________ leadership requires behavior that unites and stimulates followers toward defined
objectives in specific situations.
A. Strict.
B. Conducive.
C. Modern.
D. Situational.
ANSWER: D
82. ______ is constructively confronting the leader's ideas, values and actions.
A. Situational.
B. Mentorship.
C. Leadership.
D. Followership.
ANSWER: D
83. If an approach of a leader emphasizes economic or other rewards then the leader uses ________.
A. unbiased leadership.
B. positive leadership.
C. biased leadership.
D. negative leadership.
ANSWER: B
2/9/2015 10:30 AM
13 of 22
2/9/2015 10:30 AM
14 of 22
2/9/2015 10:30 AM
15 of 22
ANSWER: B
98. If the willingness to accept the influence of others is _______ the directive approach is successful.
A. high.
B. low.
C. medium.
D. constant.
ANSWER: A
99. People who are optimistic, upbeat, cheerful and courteous are said to have ______.
A. high satisfaction.
B. low satisfaction.
C. positive affectivity.
D. negative affectivity.
ANSWER: C
100. ______ is the degree to which employees immerse themselves in their job.
A. Job delight.
B. Job satisfaction
C. Job motivation.
D. Job involvement.
ANSWER: D
101. Day dreaming in the job is ______.
A. psychological withdrawal.
B. work withdrawal.
C. physical withdrawal.
D. attitude withdrawal.
ANSWER: A
102. Extended taking of breaks during job is _____.
A. physical withdrawal.
B. lateness to work.
C. absenteeism.
D. psychological withdrawal.
ANSWER: A
103. When an employee leaves an organization in a given period of time is _____.
A. attrition.
B. resignation.
C. withdrawal.
D. turnover.
ANSWER: D
104. Presenteeism affects _______.
A. job motivation.
B. the work environment.
C. job performance.
D. job satisfaction.
ANSWER: C
2/9/2015 10:30 AM
16 of 22
2/9/2015 10:30 AM
17 of 22
2/9/2015 10:30 AM
18 of 22
A. socially astute.
B. sincerity.
C. interpersonal influence.
D. networks.
ANSWER: D
120. The attitude of "if you'll do something for me, I'll do something for you" is ______.
A. social barter.
B. social trade.
C. social swap.
D. social exchange.
ANSWER: D
121. The social process by which people interact face-to-face in small groups is called _____.
A. groups
B. team management.
C. teams.
D. group dynamics.
ANSWER: D
122. Dynamics comes from the _____ word "force".
A. French.
B. German.
C. Greek.
D. Italian.
ANSWER: C
123. Which type of group is formed when people meet regularly to perform tasks together as a part of their
job assignments?
A. Players.
B. Team.
C. Panel.
D. lineup.
ANSWER: B
124. Informal power is _____.
A. personal.
B. individual.
C. not public.
D. delicate.
ANSWER: A
125. Informal standards of behavior are called _______.
A. conduct.
B. rules.
C. norms.
D. regulations.
ANSWER: C
126. ______ places higher priority for team spirit.
A. Team leaders.
2/9/2015 10:30 AM
19 of 22
B. Managers.
C. Job satisfiers.
D. Workaholics.
ANSWER: A
127. Counseling emphasizes on _____.
A. changing.
B. treatment.
C. psychotherapy.
D. healing.
ANSWER: A
128. Participative counseling is also called as ______.
A. non directive.
B. cooperating counseling.
C. directive.
D. client centered.
ANSWER: B
129. Non directive counseling is also called as _____.
A. manager centered.
B. followers centered.
C. client-centered .
D. employee centered.
ANSWER: C
130. Release of emotional tension is called as ______.
A. emotional let out.
B. emotional burnout.
C. emotional catharsis.
D. emotional hooligan.
ANSWER: C
131. The capacity to measure what they claim to measure is ______.
A. legitimacy.
B. legality.
C. authority.
D. validity.
ANSWER: D
132. Conflict between different departments is _____.
A. divergence.
B. intergroup conflict.
C. clash.
D. argument.
ANSWER: B
133. Encouraging an internal change in goals, values and mental models is _____.
A. clarification.
B. reorientation.
C. advice.
2/9/2015 10:30 AM
20 of 22
D. rethinking.
ANSWER: B
134. Giving a person re assurance and confidence is ______.
A. reassurance.
B. advice.
C. clarification.
D. making them to rethink.
ANSWER: A
135. Who are more relaxed and easy going?
A. Type-C people.
B. Type-A people.
C. Type-B people.
D. Type-D people.
ANSWER: C
136. The level of stress between frequency and magnitude is _______.
A. stress force.
B. stress magnitude.
C. stress factor.
D. stress threshold.
ANSWER: D
137. Little things causing stress is called ______.
A. hassles.
B. small factors.
C. tiny effect.
D. devils tiny force.
ANSWER: A
138. Asking for a transfer of the job is ______.
A. apathetic.
B. fixation.
C. regression.
D. withdrawal.
ANSWER: D
139. ______ is not responding to your associate or job.
A. Fixation.
B. Physical disorder.
C. Regression.
D. Apathetic.
ANSWER: D
140. Which is the result of motivation drive being blocked?
A. Frustration.
B. Annoyance.
C. Dissatisfaction.
D. Unhappiness.
ANSWER: A
2/9/2015 10:30 AM
21 of 22
141. ______ places higher priority for work than for family.
A. Team leaders.
B. Managers.
C. Job satisfiers.
D. Workaholics.
ANSWER: D
142. _______is the disintegration of employee's self concept and beliefs in their capabilities.
A. Work place breakup.
B. Workplace infrastructure.
C. Workplace surrounding.
D. Workplace trauma.
ANSWER: D
143. _____ occurs following a major threat to one's security.
A. Trauma.
B. Dread.
C. Phobia.
D. Peace.
ANSWER: A
144. No one is immune to______.
A. work.
B. stress.
C. attitude.
D. job satisfaction.
ANSWER: B
145. Which team is referred as "Dramatic successes or dismal failures"?
A. Expert team.
B. Self managed teams.
C. Boundary teams.
D. Virtual teams.
ANSWER: D
146. Team members learning a wide range of skills and practice is called _____.
A. multi-skilling.
B. multi jobbing
C. multi expertise.
D. expert.
ANSWER: A
147. Probing and confronting is a _______ behavior.
A. team building.
B. facilitating.
C. inter personal.
D. intra personal.
ANSWER: B
148. ________ is a set of activities that help others to focus on what is happening currently around them.
2/9/2015 10:30 AM
22 of 22
A. Process tutoring.
B. Process clarification.
C. Process consultation.
D. Process training.
ANSWER: C
149. _______ encourage employees to examine their intended versus their actual role.
A. Managers.
B. Counselors.
C. Consultators.
D. Facilitators.
ANSWER: D
150. Having a commitment to a worthwhile experience is experiencing ______.
A. meaningfulness.
B. understanding.
C. autonomy.
D. impact.
ANSWER: A
Staff Name
Vijayalakshmi P R .
2/9/2015 10:30 AM