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NetAct 8

Fault Management

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Content

Content
1
1.1
1.2
1.3
1.4
1.5
2
2.1
2.2
3
3.1
3.2
3.3
3.4
3.5
4
4.1
4.2
4.3
4.4
4.5
4.6
5

Fault Management Basic Concepts


Fault Management Overview
Strategies for Effective Network Monitoring
Fault Management Events
Alarm Flow Supervision
Defining the Components of Network Topology
Common Operations in the NetAct Monitor Desktop
Fault Management System in NetAct 8
Using the Monitor Desktop
Basic Fault Management Operations: Monitoring the Network
Fault Management Workflow
Alarm Monitoring Tools
Alarm Monitoring using Alarm Lists
Alarm Monitoring using Network Views
Finding Managed Objects
Basic Fault Management Operations: Alarm Statistics Reporting
Alarm Reports Dashboard
Alarm Reports Dashboard Configuration
Search Alarms
Search Result
Scheduling Task List
Schedule Task Report
Advanced Fault Management Operations: Alarm Filtering and Reduction of
the Alarm Flow
5.1
Filtering the Alarm and Warning Lists
5.2
Alarm Flow Reduction in NetAct
5.3
Configuring Alarm Reduction in NetAct
5.4
Reducing alarms caused by network maintenance with Maintenance Mode
5.5
Rule Explorer and Rule Editor
6
Advanced Topology Management
6.1
Managing Network Views
6.2
Managing Working Sets
6.3
Creating, deleting and Modifying Managed Objects
7
Revising the Alarm Management Functionality
7.1
Fault Management Pipe Status
7.2
Manual upload of Alarms
7.3
Deleting Alarms of an Object
8
Exercises
Exercise 1
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Content

Exercise 2
Exercise 3
Exercise 4
Exercise 5
Exercise 6
Exercise 7
9
Solution
Solution 1

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Fault Management Basic Concepts

Fault Management Basic Concepts

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Fault Management Basic Concepts

1.1

Fault Management Overview

Fault management is one of the main functions in network management. The purpose of fault
management is to detect, isolate and correct malfunctions in a network.
The basic requirement for keeping telecommunication services up and running, is a good
understanding of the network situation. Network elements contain monitoring and diagnostic
tools for detecting various types of fault situations. In a typical situation a network element
recognizes malfunction and sends an alarm to NetAct.
A single fault in the network can cause a number of various alarms in several network
elements. The reliability of the alarm database and efficient network troubleshooting
practices form a base for successful network management. Established alarm analysis
practices are a part of the troubleshooting process. Faults that affect the quality of service
and, therefore, are visible to the subscriber have to be recognized and corrected as soon as
possible. NetAct offers network management tools for reliable alarm collection and
monitoring. It provides a set of tools for pre-processing, storing, and displaying alarm and
event information from the network in real time.
In global network and service monitoring the focus of monitoring is the whole network that
includes several sub-networks, various technologies, and geographical regions. This global
monitoring process includes alarm collection from the managed sub-networks and their
management systems through southbound multivendor integration (MVI) interfaces and
through the NetAct 6 Cluster. Northbound interfaces are available to support the data
forwarding to third-party network management systems.
NetAct Monitor offers tools for collecting and storing real-time information from the network to
detect and analyze faults in network elements and for monitoring the quality of service
provided by the network.

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Fault Management Basic Concepts

Fault Management
Overview
Fault Management consists of all the tasks oriented to prevent critical faults
in the network and to identify the problems that directly affect the quality of
the service, criteria by which subscribers judge the quality of the network.

NW Monitoring

HLR
MSC

LIG
GGSN
Flexi NG

SGSN

WCDMA

hiE
GSM

I-HSPA
LTE

The purpose of the network monitoring is to detect, to isolate and correct


malfunctions in the network.
1

2014 Nokia Solutions and Networks. All rights reserved.

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Fault Management Basic Concepts

1.2

Strategies for Effective Network Monitoring

The primary aim of effective network monitoring is to prevent critical faults in the network and
to identify the problems that directly affect the quality of the service, that is, the criteria by
which subscribers judge the quality of the network.
Network monitoring can be a reactive process where a high number of alarms arrive during a
day, causing a lot of manual routine work in alarm handling. The operator can, however,
develop a network monitoring process so that it becomes a planned, controlled process
where monitoring personnel can focus their attention on the essential problems in the
network. There are different ways to make network monitoring more effective.

1.2.1

Using Views hierarchies

A view is a logical representation of the object hierarchy that includes parent and child
objects. A main view visualizes the parent objects of the network and the subview contains
the child objects that are controlled by the same parent object. Subviews can be created to
monitor, for instance, prioritized geographical areas, workstation networks, or transmission
networks. For easy navigation in the view hierarchy, there can be links between the views,
for example, from the main view to the workstation network view or to the transmission
network view. Proper planning of the network main view and subviews makes it possible to
trace an alarm to the correct source of the problem.

1.2.2

Alarm Flow Reduction

Alarm situations can be anticipated and operators can make plans to reduce the alarm flow.
The reduced alarm flow makes it easier to spot the real source of problems and to start
working on solutions as quickly as possible. The flow of alarms can be reduced by means of
alarm filtering, alarm reclassification, and alarm correlation.

1.2.3

Alarm Trigger

The Alarm Trigger feature can be used for automating certain external and internal
processes that support the daily routines of alarm handling. The default processes that can
be triggered automatically vary. The operators can define the trigger rules.

1.2.4

Maintenance Mode

The Maintenance Mode can be used to block alarms that arrive from sites under
maintenance. Alarms that arrive from objects in maintenance mode are not shown in the
alarm handling applications. This mode can be activated for a managed object or for a
managed object and its subordinate network .

Nokia Solutions and Networks

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Fault Management Basic Concepts

Fault Management
Strategies for Effective Network Monitoring
Easier fault localization and visualization

Network Views
Graphical representation of the network elements
hierarchy and their alarm status organized accordingly to
network configuration.
Main view to visualize parent objects
Subviews to visualize child objects.

Alarm Triggering
Automatically starts up defined external and internal
processes on the occurrence of specific configured
events..

Reduces the amount of manual work required in the


network monitoring

Improved network QoS: faults affecting the service


are investigated more quickly.
No information overload
Skilled personnel concentrated in problem solving
rather than in alarm handling
Less operational costs

Alarm Flow Reduction


Reduced alarm flow presents to the user only the
relevant events.

2014 Nokia Solutions and Networks. All rights reserved.

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Fault Management Basic Concepts

1.3
1.3.1

Fault Management Events


Alarms

An alarm is a message that notifies the management system of an abnormal condition in the
managed system. The message carries information on the origins, time, and possible
reasons for the abnormal condition. In NetAct this information is broken down into different
fields. The fields are put together to construct the alarms which are shown in the alarm
handling applications.
All alarms have an alarm number that identifies the possible reason for the alarm.
Alarms are placed into a class that indicates their severity.

1.3.2

Alarm Acknowledgement

If an alarm is raised an operator has to acknowledge the error condition to indicate that
appropriate corrective action will be taken.

1.3.3

Alarm Cancel

Alarm Cancel is a message that clears an alarm when the fault situation is over. In managing
a telecommunications network it is very important to clearly indicate the end of an alarm
situation. If alarms are not cancelled is not possible to have an accurate and up-to-date view
of the network situation.

1.3.4

Warnings

NetAct also supports warnings that provide information on transient error situations. Unlike
alarms, warnings do not have start and end times and are not cancelled.

1.3.5

Alarm Upload

To ensure consistency of alarm information between the different databases, you can upload
alarms from the network elements to the NetAct Cluster.

Nokia Solutions and Networks

9 (210)

Fault Management Basic Concepts

Fault Management
FM Events
Alarm class (or Perceived Severity)
The alarm class represents the severity of the alarm.
The following alarm classes are used in NetAct:
critical (***)
major (**)
minor (*)
warning

Fault Management Events


Alarms
Cancel: Automatic cancel - Manual cancel
Acknowledgement
Unacknowledgement
Change event
Alarm upload (synchronization)

Alarm Class

Required Actions

Critical (***)

This type of alarm is likely to cause disturbances in traffic. You must take action within one hour

Major (**)

You must take action within working hours

Minor (*)

You do not have to take action unless the alarm occurs repeatedly

Warning (W)

You do not have to take any action

Alarm number
Each alarm has an alarm number for identification purposes. The alarm number can have a value between 1
and 99999.
1

2014 Nokia Solutions and Networks. All rights reserved.

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Fault Management Basic Concepts

1.4

Alarm Flow Supervision

Alarm Flow Supervision feature ensures that alarms from network elements are not lost or
delayed on their way to NetAct. The supervision involves heartbeat alarms, which are sent by
a network element if no other alarms have been sent for 15 minutes (by default).
The heartbeat alarms are not stored in the NetAct database, nor are they relayed to NetAct
alarm handling applications. If no heartbeat alarms are raised during the specified period, an
alarm is generated and shown in the Active Alarms List.

1.4.1

Alarm Types

The event type provides more information on the problem that caused the alarm. The
following event types are used in NetAct.

Alarm Type

Explanation

Communication

An alarm that is associated with the procedures and/or processes


which are required to convey information from one point to another (for
example, loss of frame or call establishment error)

Environmental

An alarm that is associated with a condition relating to an enclosure in


which the equipment resides (for example, door open or electricity
failure)

Equipment

An alarm that is related to an equipment fault (for example, power


problem, receiver failure or I/O device error)

Event processing

An alarm type that is associated with a software or data processing


fault (for example, storage capacity problem, version mismatch, corrupt
data, file error or out of memory)

Quality of Service

An alarm that is associated with certain degradation in the quality of


service (for example, response time too long, resource limits near, or
congestion)

Nokia Solutions and Networks

11 (210)

Fault Management Basic Concepts

1.5
1.5.1

Defining the Components of Network Topology


Topology

The topology of a network is the representation of the actual physical elements of the
network, where they are located, and how they are related to each other. To get an accurate
representation of the network it is important to keep the topology as consistent with the actual
physical network as possible.

1.5.2

Managed object

A managed object represents a physical or a logical network element, or a piece of


equipment that belongs to the network. This element must be connected to NetAct, so that
NetAct can be used to manage it by gathering information, such as information on alarms,
from it. In some cases information can be downloaded from NetAct to the managed object.

1.5.3

Managed object class

All managed objects of the same type are grouped together to form a class. This enables
NetAct to represent the elements in the network in a logical way. In NetAct software each
class is represented by its own symbol. These symbols can be used in the NetAct Monitor to
make graphical views of the network.

1.5.4

Managed object instance

In the same way that a managed object class represents a type of network element, a
managed object instance represents one unique element. For example, workstation is an
object class, while a workstation physically located in the monitoring room is an instance of
the workstation class.
Each managed object class can have several instances, depending on the configuration of
the network. In the NetAct documentation, managed object instance is often referred to as
managed object or object.

1.5.5

Parent and child objects

Managed objects are often hierarchical with certain objects controlling and containing others.
This hierarchy is shown in the NetAct object model as well. A parent object controls or
contains a child object.

Nokia Solutions and Networks

12 (210)

Fault Management Basic Concepts

1.5.6

Site object

A site is a place where one or more of the elements of the network are located. One site can
contain more than one managed object. If there are multiple elements on one site, the site
object represents the element which is highest in the hierarchy on that site. For example, a
site may contain an OMC as well as one of its workstations.

1.5.7

Distinguished Name

Distinguished Name (DN) is an effective identifier of a particular managed object instance. It


contains the relative Distinguished Name of the object instance in question, plus the relative
Distinguished Names of all its parent objects. These are shown as a path of elements
arranged in a hierarchical order and separated by a slash (/). For example:
ClassName-InstanceValue/ClassName-InstanceValue/ClassName-InstanceValue
which corresponds to:
PLMN-PLMN/OMC-2/WS-4
ClassName is an abbreviation for a managed object class name and consists of numbers or
capital letters. The maximum length of InstanceValue is ten characters and the value must
contain printable characters. These are often numbers, but they do not necessarily have to
be.
DistinguishedName must contain at least two ClassName-InstanceValue levels. Interfaces
can set their own limitations for the length of the Distinguished Name.
The following figure shows how the DistinguishedName is formed in the NetAct Object
Model.

1.5.8

Global Identifier (GID)

The Global Identifier is a number which uniquely identifies a MO in the Topology. The same
MO always has the same GID in any NetAct system.

1.5.9

Internal ID

The internal ID is a number which uniquely identifies a MO within one NetAct system (within
a regional or the global system). The same MO usually has not the same internal ID in
different NetAct systems.

1.5.10

Object State

The Object State specifies whether the MO exists in the actual configuration ("operational" or
"created from network" state) or not ("non-operational" state).

Nokia Solutions and Networks

13 (210)

Fault Management Basic Concepts

Fault Management Basic Concepts


Network Topology, Managed Objects and Distinguished Names

Parent Object
Managed Object (MO)
MO Distinguished name:
PLMN-PLMN/NTHLRFE-1/ACP-1/ACTADAPTER-1

MO Global ID:
501667000000006793

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 4

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14
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Fault Management Basic Concepts

1.5.11

Working Sets

Managed object refers to an abstract representation of a network resource, which can be


either a physical or logical entity, in a network managed by NetAct.
Working set refers to a set of managed objects to which recurring management tasks are
applied. Working sets facilitate network management, for example, when certain
configuration changes are applied to a set of network elements recurrently. For example,
network operators often want to configure a set of base stations with the same radio network
parameters. In this case, the use of working sets can facilitate configuration management
significantly.

1.5.12

Maintenance Regions

A maintenance region is a logical managed object in NetAct Object Model. It is a collection of


managed objects that are grouped together, normally to represent some geographical part of
the network.
NetAct Monitor applications allow to define maintenance regions that should be monitored.
Dividing the network view into two or more maintenance regions facilitates online monitoring
because that way the number of alarms that different groups responsible for network
operation need to analyze is reduced.
Using maintenance regions
The system administrator can create separate Maintenance regions within the network.
Dividing the network view into two or more maintenance regions makes online monitoring
easier as it reduces the number of alarms that personnel in operation need to analyze. For
example, it may be useful to have separate maintenance regions for different geographical
areas, for prioritized areas, or for certain types of alarms.
The users can set up monitoring criteria that narrow the focus of monitoring so that they can
concentrate only on the network areas or alarm numbers needed.

Nokia Solutions and Networks

15 (210)

Fault Management Basic Concepts

Components of the Network Topology


Managed Objects, Maintenance Regions and Working Sets
Network Assurance scope I
Maintenance Region II

Maintenance Region I

Maintenance Region
Group of network elements and their subordinate
managed objects, which are managed by a certain
part of an organization. A maintenance region
represents a maintenance domain.

Managed Object

Working Sets

Refers to an abstract representation of


a network resource, either a physical or
logical entity in a network.

Group of managed objects to which


recurring management tasks are
applied. Users create their own
working sets.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 5

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16
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Common Operations in the NetAct Monitor Desktop

Common Operations in the NetAct Monitor


Desktop

Nokia Solutions and Networks

17 (210)

Common Operations in the NetAct Monitor Desktop

2.1

Fault Management System in NetAct 8

The fault management monitoring tools in NetAct Monitor are used to manage alarms from
various network elements and types, to perform root cause analysis, to troubleshoot faults
that cause disruptions in network services, and to improve the quality of the network services
for subscribers.
The NetAct Monitor fault management system consists of an FM event collection engine, FM
event correlation engine, FM adaptation fragments, mediation interfaces, and fault
management monitoring tools.
Event Collection Engine collects and preprocesses the alarm events. Depending on
selected filtering attributes, the alarm events are loaded into the alarm database and
monitoring tools at defined intervals. Separate forwarding filters control the alarm forwarding
to northbound mediations.
Event Correlation Engine is used to consolidate the volume of alarms produced in the
network. The number of alarm events in a network can be higher than the number of actual
faults. The Event Correlation Engine combines the alarms that are associated with one
another. Instead of displaying each alarm separately, it displays the root cause to the end
user. Users can implement operator-specific correlation rules to best suit their needs.
Fault Management Monitoring tools
NetAct System provides fault management functionalities with versatile monitoring tools
integrated on top of the Monitor Common Desktop. The available views and editing
permissions for different rules depend of pre-defined user rights.

Nokia Solutions and Networks

18 (210)

Common Operations in the NetAct Monitor Desktop

Fault Management and Topology Management in NetAct

Event Post-processing

Event Collection
Event Processing

NetAct Monitor offers tools for collecting and


storing real-time information from the network
to detect and analyze faults in NEs as well
as monitoring the quality of service provided
by the network.

Event forwarding

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 6

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. Nokia
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. Networks
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19
. (210)
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. .
. .

Common Operations in the NetAct Monitor Desktop

2.2
2.2.1

Using the Monitor Desktop


Monitor Applications

Most of the NetAct Monitor Applications can be accessed from the Tools menu in NetAct
Monitor graphical user interface. Some of the tools (for example, Properties) can be launched
context-sensitively from a pop-up menu in another tool.
Authorization in the Monitoring Desktop applications
Several Monitoring Desktop applications require an authorization process. This process is
used to determine, if you have permissions to access the data, functionality, or service.
When you log in to the application, the login credentials are validated. If your login
credentials are valid, you will be provided access to the application. The permissions to
perform certain operations are based on the specific roles assigned to you.
Authorization is given by the system administrator
Wizards
NetAct Monitor provides wizards that support the creation of different items, for example
objects or rules. The following wizards are available in the File menu:
New Rule
New Alarm Filter
New View
New View Folder
New Object
New Group
New Role
These wizards can also be accessed via other tools. For example, the New Rule wizard can
be started from Rule Explorer and the New Object wizard from Object Explorer.

Nokia Solutions and Networks

20 (210)

Common Operations in the NetAct Monitor Desktop

NetAct Monitor Common Desktop


Applications

Base Tools
Administration Tools
To administrate the user permissions to objects and
operations in Monitor

Operation Tool
To keep track of current or past operations in
Monitor
Administration Tools

Monitoring

Managed Objects Tools

Permission Management

Monitoring Desktop

To visualize and manage the network topology data

Monitoring Tools
To visualize and manage the network alarms

Optional Tools
Managed Objects

Trouble ticket tools The trouble ticketing and

Managed Objects

workflow management system is integrated to NetAct


Monitor via the OSS/J interface. The trouble tickets or
work orders can be attached to alarms, and they are
shown in the Monitor Desktop to enable managing the
fault and handling work orders.

Operations
Operation Tool

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 7

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21
. (210)
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. .
. .

Common Operations in the NetAct Monitor Desktop

2.2.2

Common Desktop Functionality

Common desktop functionality refers to the generic functionality of the Desktop, shared by all
the individual tools and the main application window. It includes general principles of how
operations (such as copy and paste or sorting) work throughout the user interface.
The NetAct Monitor tools are integrated in the Desktop Framework. On the Desktop the user
can flexibly change the view that is used for the monitoring. Changing from one tool to
another, and finding the relevant content are made easy for the user by context-sensitive
navigation, drag-and-drop support and use of the menu entry. Each user can also set up the
tools to match the requirements of their actual task and to store that setup.
The Desktop Framework provides the following tool-independent services to support the daily
workflow:
forward and backward navigation in sub-windows for fast workflow navigation
object menu offering comprehensive context related services from other integrated tools
and applications
drag and drop support
quick search for data filtering
field information and tool tip when hovering over graphical user interface components
automated information update for object properties and alarm help in case the instance
selections changes within a tool
easy and flexible window management
The tool utilization principles are the same across all tools, which means that when the user
has learnt to use one tool, he or she can successfully use all the other tools in Desktop
Framework.

Nokia Solutions and Networks

22 (210)

Common Operations in the NetAct Monitor Desktop

NetAct Monitor Common Desktop


Workspace

Tabs displaying the


opened tools

Managed Objects tools

Tools working area

Properties
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 8

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. Nokia
. . Solutions
. . . and. Networks
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23
. (210)
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. .
. .

Common Operations in the NetAct Monitor Desktop

2.2.3

Managing the Workspace

In the context of the Desktop, workspace refers to how the application is displayed in the
application window.
The default configuration of the workspace contains four areas: Explorer area, Properties
area, Editor area and Output area. Desktop tools open in windows that are displayed in these
areas; the default location of a tool window depends on the settings for the tool and the
workspace.
Tools that you open in the same area are displayed on tabs.
Which tools (tool windows) are available depends on how the desktop has been previously
configured.
The workspace is customizable and you can save your customized settings.

2.2.4

Managing tool windows

In the Desktop workspace, tools display their data in tool windows. You can move the tool
windows around in the workspace in the Explorer, Properties, Editor and Output areas and
dock them in place where you like. The windows can also be stacked on top each other in
the Explorer, Properties, Editor and Output areas so that a row of tabs is visible.
You can display some of the tools in several windows at once, and changes made in one
window are instantly reflected in all open windows for that tool.
Moving a tool window
Click the window header and drag it to the desired position.
A preview box shows where the window will reside.
Drop the window.

Maximizing a window and restoring window size


Double-click the window header.
The window is maximized or restored to its original size.

Browsing through tool windows


If there are several windows open in an area, they are stacked and displayed as tabs.
To browse through stacked windows, click on the tabs along the top edge of the tool window.
If more windows are stacked in the same area than can be displayed (in other words, if all
the tabs do not fit in the window and some are hidden), you can use the right and left arrows
to the right of the row of tabs to display the hidden tabs.
You can also click the downward-pointing arrow to display a list of all available tabs and then
click the name of the tab you want.

Nokia Solutions and Networks

24 (210)

Common Operations in the NetAct Monitor Desktop

NetAct Monitor Common Desktop


Managing the Workspace

Rearrange the desktop tools


visualization by:
1. Clicking the window header and
dragging it to the desired position

2. Dropping the window.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 9

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25
. (210)
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Common Operations in the NetAct Monitor Desktop

2.2.5

Editing data and saving the changes

When you edit the properties, locations or other aspects of Desktop entities, the changes
have to be saved. You have several options available for saving your changes: using the
Save and Save All menu items or buttons and saving your changes when exiting the
Desktop.
Menu items, buttons and keyboard shortcuts
To perform a standard Save operation on the active tool, you can use the Save menu item,
the Save toolbar button or the related keyboard shortcut. This Save operation saves the
changes made in the active tool only.
The Save All functionality accessed using the Save All menu item, Save All toolbar button or
the related keyboard shortcut saves data changes made in all currently open tools, not just
the active one.

WARNING
When you click the menu item or toolbar button, the workspace configuration is not saved.
The Save dialog on exit
When you close the main window without explicitly saving your changes, a Save dialog
opens, allowing you to select which changes to save.
To save changes to some items only, select an item or items in the dialog (hold down the Ctrl
key to select multiple items) and click Save. When the save operation is complete, click
Discard All to exit without saving any other changes.
Save saves the changes made to selected items.
Save All saves all changes.
Discard All saves no changes.

Nokia Solutions and Networks

26 (210)

Common Operations in the NetAct Monitor Desktop

NetAct Monitor Common Desktop


Managing the Workspace: Saving Changes

Save the current


configuration of your
workspace in the
Window menu

System will request for saving when exiting


Monitor Application if changes are not yet saved
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 10

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Nokia Solutions and Networks
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27 (210)
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. .

Common Operations in the NetAct Monitor Desktop

2.2.6

Using the clipboard

The Desktop supports copying and pasting data within the application. Some tools even
support pasting operations to other applications, such as a text or spreadsheet editor.
To place an item on the clipboard, select the item in the tool window and then, on the Edit
menu, click Copy or Cut.
To insert the contents of the clipboard, place the cursor or activate the tool where you want
the data to be inserted and then, on the Edit menu, click Paste.

2.2.7

Using the Properties tool

To open the Properties tool, click Tools -> Properties. Some tools also offer the option of
viewing the properties of an object by right-clicking and selecting Properties on the pop-up
menu.
Sorting in the Properties tool window
Right-click anywhere in the Properties tool window. A pop-up menu opens.
Sort by category sorts the properties to different categories depending on the set of
properties that can be shown.
Sort by name sorts the properties by the name of the property.
Showing the description area of the Properties tool
To display additional information about the selected property, right-click anywhere in the
Properties tool window and click Show description area.

Nokia Solutions and Networks

28 (210)

Common Operations in the NetAct Monitor Desktop

NetAct Monitor Common Desktop


Managing the Workspace: Using the Clipboard and Properties tools

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 11

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29
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Common Operations in the NetAct Monitor Desktop

2.2.8

Using default keyboard shortcuts

NetAct Monitor Common Desktop


Managing the Workspace: Using windows navigation shortcuts

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 12

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30
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Common Operations in the NetAct Monitor Desktop

NetAct Monitor Common Desktop


Managing the Workspace: Using windows navigation shortcuts

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 13

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31
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Common Operations in the NetAct Monitor Desktop

2.2.9

Customizing keyboard shortcuts

Adding or changing keyboard shortcuts


These instructions are for adding or changing keyboard shortcuts for actions that are located
in the menus of the main window.
In the main window, select Tools -> Options.
In the bar on the left, click Keymap.
Select the action that you are creating a shortcut for.
The actions are grouped according to categories. Some of the categories do not correspond
to the names of the menus in the desktop.
Click Add.
In the Add Shortcut dialog, press the keys you want to use for the selected action.
As you press the key combination, the correct syntax for that combination automatically
appears in the Shortcut text field. For example, if you press the key, the word Backspace
appears. If you simultaneously hold down the key, the key, and the key, Alt+Ctrl+J appears.
The dialog lets you specify only a keyboard shortcut that is not being used by another action.
Removing keyboard shortcuts
These instructions are for removing keyboard shortcuts for actions that are located in the
menus of the main window.

WARNING
Resetting your workspace settings also removes customization from keyboard
shortcuts.
In the main window, select Tools -> Options.
In the bar on the left, click Keymap.
Select the action that is associated with the shortcut you want to remove.
Note that there can be more than one shortcut attached to an action. Select the correct
shortcut to be removed. The first shortcut is selected by default.
Click Remove.

Nokia Solutions and Networks

32 (210)

Common Operations in the NetAct Monitor Desktop

NetAct Monitor Common Desktop


Managing the Workspace: Customizing Keyboard Shortcuts

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 14

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. Nokia
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33
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Basic Fault Management Operations: Monitoring the Network

Nokia Solutions and Networks

34 (210)

Basic Fault Management Operations: Monitoring the Network

Basic Fault Management Operations:


Monitoring the Network

Nokia Solutions and Networks

35 (210)

Basic Fault Management Operations: Monitoring the Network

3.1

Fault Management Workflow

The basic requirement for keeping telecommunication services up and running, is a good
understanding of the network situation. Network elements contain monitoring and diagnostic
tools for detecting various types of fault situations. In a typical situation a network element
recognizes malfunction and sends an alarm to NetAct.
A single fault in the network can cause a number of various alarms in several network
elements. The reliability of the alarm database and efficient network troubleshooting
practices form a base for successful network management. Established alarm analysis
practices are a part of the troubleshooting process. Faults that affect the quality of service
and, therefore, are visible to the subscriber have to be recognized and corrected as soon as
possible. NetAct offers network management tools for reliable alarm collection and
monitoring. It provides a set of tools for pre-processing, storing, and displaying alarm and
event information from the network in real time.
NetAct Monitor offers tools for collecting and storing real-time information from the network to
detect and analyze faults in network elements and for monitoring the quality of service
provided by the network.
There are a number of common fault management workflows. Fault management usually
begins with routine monitoring and the discovery of a fault or faults in the system which
triggers an alarm or a series of alarms. The workflow example below illustrates a typical
monitoring workflow and combines services from different NetAct Managed Object and
Monitoring tools like the Alarm List, Network View, Trouble Ticket List, Object Explorer, and
Trouble Ticket Details.
Alarms are displayed in the Alarm List tool. User can select an alarm from Alarm List to
display the existing trouble tickets for the managed object or the site. The Find function in the
Trouble Ticket List tool provides this output directly from the selected alarm. To display
further object attributes, the user can navigate to the object properties in Object Explorer.
From there they can navigate to views that include the object and investigate the connectivity
or status of the object and environment. After collecting all the required information, the user
can create a new ticket, if needed, or attach the alarm information to an existing ticket in one
single step.

Nokia Solutions and Networks

36 (210)

Basic Fault Management Operations: Monitoring the Network

Fault Management Workflow


Collect
Resource
Events

Monitor &
Correlate
Alarms

User Interaction

Context Menu
access to tool

Alarm List
Updated

Alarm
received

Report &
Assign
Problem

Diagnose
Problem

Confirm &
Close
Request

Resolve
Problem

What is the
problem?

What is the
MO involved?

What happens
in the element?

Who should
continue?

Find related
Alarm Details

Find the MO in
Object Explorer

Open Element
Manager

Create /update
Trouble Ticket

Alarm details &


help displayed

MO displayed
with Properties

Apply diagnostic
measures to MO

Trouble Ticket
Details

Network View
Updated

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 15

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37
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Basic Fault Management Operations: Monitoring the Network

3.2

Alarm Monitoring Tools

Alarm monitoring is executed by verifying the alarm status of the managed objects,
identifying, prioritizing and processing the new incidents and executing the related actions in
order to solve the faults.
In NetAct, Alarm Monitoring tasks can be executed from two applications. Using the network
views, incoming and existing alarms can be visualized directly on the symbols of the affected
network elements in a summarized way. Using Alarm List, the active alarms are presented as
a table in which each row represents one alarm received by NetAct and the complete group
of alarms provides an instant overview of alarm status.
With the network views or alarm list, the active alarms are shown instantly as they appear in
the network. The context menu functionalities available in the two applications (right click
pop-up menu in each managed object or alarm) work as a platform for investigating problems
further, providing the operator with the ability to react immediately.
For more information about alarm monitoring using network views, please refer to the
"Topology Monitoring" section in the previous chapter. In the following sections the alarm
monitoring via alarm list will be explained in detail.

3.2.1

Alarm List Monitoring Tools

There is a group of applications in NetAct that provide the support for the Alarm Monitoring
using alarm lists:
Alarm List
Alarm History
Warning List
Alarm Details
Alarm Filter Explorer
Rule Explorer
FM Pipe Statistics
The access to these applications is provided from the Tools menu Monitoring Desktop or
directly from different context menus in other applications.

3.2.2

Managed Objects Tools

The Managed Objects (MO) tools allow creation, modification, and management of network
topology data. Managed Objects utilizes the concept of metadata that defines the types
network element objects in the network and their relations. The MO tools can be used to
model managed objects and network topology.
The object data is available in the monitoring tools to support the monitoring process with the
relevant information upon the objects. The desktop includes a set of integrated tools to
administrate and configure the monitored objects.

Nokia Solutions and Networks

38 (210)

Basic Fault Management Operations: Monitoring the Network

Alarm Monitoring Tasks


Monitoring Tools and Managed Object Tools

Monitoring Desktop

Managed Objects Tools

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 16

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. Nokia
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39
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Basic Fault Management Operations: Monitoring the Network

3.3

Alarm Monitoring using Alarm Lists

The Alarm List tool gives the user an overview of all alarms that are currently active. The
Alarm List is presented as a table and each row of the table shows one alarm received by
Event Collection Engine.
Alarms are data objects that receive service actions from other tools. By right clicking an
alarm it will be displayed all the actions that are currently possible and offered by all the tools
available. With Alarm List the user can:
acknowledge, unacknowledge or clear an alarm
create, delete, attach, or query related trouble tickets
launch context related external application or element manager
navigate to related object information in explorer or views
display problem instructions in Alarm Details
consolidate using filter or quick filter
select the attributes to be displayed and configure row appearance.
Sort by several attributes
manage the maintenance mode of the object
request alarm synchronization
It is important that all relevant information for the ongoing task is shown. For this purpose, the
user can adjust the appearance of the table according to his / her needs.
For a quick search inside the table, the Quick filter feature helps to select any cell of the table
and show only the rows whose column content matches the selected cell. The Quick search
option filters the loaded alarm data for a selected attribute using symbols like <, >, and <>.
Alarm List interacts with other tools. For example, to view the alarms sent by the selected
object, the user can drag a managed object to an open instance of Alarm List or select a
managed object in any other tool and select Find in > Alarm List from the pop-up menu.
From Alarm List there is also access to actions and services from other tools . For example,
the user can select an alarming object and Find in Network View to open a list of views
containing this alarming or controlling object. To open an existing trouble ticket, the user can
drag the alarm to the Trouble Ticket Details tool.

Nokia Solutions and Networks

40 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


Alarm List
Alarm display Filter

Active Alarm Statistics

Right click to display all possible


actions to execute on selected alarm

The Alarm List shows all currently active alarms.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 17

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41
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Basic Fault Management Operations: Monitoring the Network

3.3.1

Alarm Details

The Alarm Details tool helps the user to troubleshoot alarms. It provides a deeper insight into
the details of the alarm that cannot be shown as effective in the table view of Alarm List.
Because the name of an alarm is often not meaningful enough to fully explain its origin, the
Alarm Details tool explains the sense of each alarm in detail. Additional parameters like
Supplementary Info and Diagnostic Info are detailed, and unclear value chains are
translated to clear text.
For inexperienced personnel, an instructions section explains for each alarm what to do next
with this alarm in order to troubleshoot it.
For correlated alarms, Alarm Details shows the source alarms to the user. The instructions
section can be extended with the user own findings to reflect local working procedures.
Alarm Details automatically displays the details of every alarm selected in Alarm List. When
Alarm Details is launched within the context of a given alarm, the scope of the tool remains
fixed. It is possible to launch a number of instances of the tool.
With Alarm Details the user can:
Compare, match and expand alarm fields
Add or edit user information
Acknowledge, Unacknowledge and Cancel alarms.
Drag and drop managed objects
Delete alarms of an object and its subnetwork
Upload alarms
Check active alarms of faulty objects

Nokia Solutions and Networks

42 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


Alarm Details

Alarm Details explains the sense of


each alarm in high detail

Alarm Details can be opened in


docked mode or floating mode

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 18

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43
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Basic Fault Management Operations: Monitoring the Network

3.3.2

Alarm History

The Alarm History tool is used to examine the historical alarm data of one or more managed
objects.
Unlike the Alarm List tool that only shows current (not cancelled) alarms, Alarm History
shows all the alarms contained in the FM database that match the given filter criteria.
The Alarm History tool displays all the alarms including warnings and cancelled alarms
contained in the Fault Management (FM) database.
With Alarm History, the user can perform the following tasks:
Acknowledge, unacknowledge and cancel the alarms
View Alarm properties
Perform a quick search for the required alarm
Filter an Alarm
Customize the tool
Apply a quick filter
Add note for an alarm.
In Alarm List, Alarm History and Alarm Details, the user needs authorization rights to
acknowledge, unacknowledge, and cancel an alarm.

Nokia Solutions and Networks

44 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


Alarm History
Alarm Statistics

Active Filter

The Alarm History List shows the historical alarm


data of the managed objects or instances
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 19

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45
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Basic Fault Management Operations: Monitoring the Network

3.3.3

Warning List

The warnings provide information on temporary error situations or alarms that indicate
potential problems and unusual situations. Unlike problem alarms, warnings do not have start
and end times and are not cancelled.
The Warning List tool is used to examine the warnings of one or more managed objects. The
cancel, acknowledge and unacknowledge operations are not available when the object menu
of an object is selected.
The features and the appearance of the Warning List tool correspond to those described in
the Alarm List section.
With Warning List tool, the user can perform the following tasks:
View properties of a warning
Perform quick search for a required warning
Filter an alarm
Customize the tool
Apply quick filter
Add notes for alarm

Nokia Solutions and Networks

46 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


Warning List
Warnings Statistics

Active Filter

Right click to display


all possible actions on
the selected warning

Warnings do not have start and end and are not

The Warnings provide information on temporary


error situations or indicate potential problems and
unusual situations

canceled!

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 20

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. Nokia
. . Solutions
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47
. (210)
.
. .
. .

Basic Fault Management Operations: Monitoring the Network

3.3.4

Reconfiguring the Alarm and Warning Lists display

Displaying, hiding and reordering columns for Table views


To select which columns to display, click the button just above the scroll bar or right-click on
the header row to open the Select Visible Columns dialog. The Available Columns list on the
left shows hidden columns and the Selected Columns list on the right shows the columns that
are displayed. To display a column, click to select it in the Available Columns list and then
click the arrow button pointing to the right. To hide a column, click to select it in the Selected
Columns list and then click the arrow button pointing to the left.
To change the order in which columns are displayed, click the column name in the Available
Columns list of the Select Visible Columns dialog and then use the up and down arrows to
the right of the list to adjust the relative position of the column. In the Table itself, you can
also click the column header and drag the column into a new location.

Sorting data in Tables


To sort data in Tables, click the column header you want to use as sort criterion. The current
sorting criterion is indicated by a small arrow in the column header. The direction of the arrow
in the column header indicates the sort order up for ascending and down for descending.
To sort data by using many columns as criteria, hold down the key and click the column
headers in the order that you want sorting to be applied. Your first click is the primary sort
criterion, your second click the secondary and so on.

Nokia Solutions and Networks

48 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


Monitoring Desktop Tools : Reconfiguring Alarms and Warning List Display
To move a column: Click on column header
and drag and drop it into the desired position

To sort a column: Click on column


header and see the sorting arrow
direction

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 21

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. Nokia
. . Solutions
. . . and
. Networks
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. . . . . . . . . .

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49
. (210)
.
. .
. .

Basic Fault Management Operations: Monitoring the Network

3.3.5

Immediate access to Alarm and Object Tasks from Alarm


Lists

Users can launch applications through context-sensitive menus for a selected alarm. These
menus are visible in all the Alarm Lists tools (Alarm List, Alarm History and Warning List) and
provide access to alarm processing tasks, managed objects tasks and alarm processing for
the affected object and managed object tasks and alarm processing for the controlling object
of the affected MO.
Context-sensitive launch
Right-click an alarm and select the desired application either from the shortcut menu, or from
the corresponding submenu (for example, the submenu for Element Management).
Fast access to many functions
Menu adapts to the context
Menu for alarms, working sets, network elements, etc.

Nokia Solutions and Networks

50 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


Monitoring Desktop Tools : Alarm List and Alarm Tasks
Double click on Alarm
row to see Alarm details

Right click on Alarm row to go to alarm


processing , troubleshooting & trouble
resolution tools
Alarm Processing
Alarming MO and controlling
MO tools for alarm processing
and troubleshooting

Additional Alarm
Handling functions

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 22

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51
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Basic Fault Management Operations: Monitoring the Network

3.4

Alarm Monitoring using Network Views

Managed Objects in NetAct can be monitored by using Network Views in the Network View
Tool. The following sections explain how the managed objects are visualized and the views
and the meaning of colors and ornaments in the corresponding symbols representing the
objects.
Hierarchical and scalable views over the entire managed network are visualized in the
Network View tool. The graphical views can be adjusted to the different monitoring needs
from network-wide monitoring to object-level and technology-specific monitoring. In the
upper-level views, users can quickly see the general situation of the managed network.
Moving to a subview shows the alarming objects. Monitoring Desktop provides a range of
monitoring tools that can be accessed from Network View.
A common concept in network management is to have views to the managed network that is
typically arranged according to the object hierarchy, connectivity, or other information levels.
These views can model either logical or geographical aspects of the underlying network.
View Explorer visualizes the view hierarchy that has been implemented. It shows the views in
folders that can be used to structure views for a better overview. The View Explorer tool
provides a search facility that can be used to find views for different aspects, for example for
contained managed objects.
You can select a view for manipulation or display the different attributes of the chosen view in
the Properties window. You can also create new folders for new views or move views from
one folder to another.

3.4.1

Network View Tool

The Network View tool provides hierarchical and scalable views over the entire managed
network. The graphical views allow drilling down from a network-wide overview to the lowest
modelled elements. In the upper level views, users can quickly visualize the general topology
of the managed network. The detailed relationships between objects are shown when moving
to a sub-view.
A view contains the following types of view objects:
A Symbol represents, for example, a managed object, a service, or a grouping object.
A Link represents a physical or logical connection between two symbols. Links do not
have any relation to the managed object database.
Background graphics cover, for example, rectangles, polygons, lines, and text labels.
Sub-views can be attached to all kinds of view objects. The label of the view object is
displayed similar to a hyperlink.

Nokia Solutions and Networks

52 (210)

Basic Fault Management Operations: Monitoring the Network

3.4.1.1

Loading Views in Network View

You can open a view by selecting it in the View Explorer tool, right-clicking it and selecting
Open in the pop-up menu. The Network View tool starts with a new instance. The view is
loaded into the tool, and the objects contained in the view are displayed with their states. You
can also open views by dragging them from Network View Explorer to the open Network
View tool.
On the Desktop menu bar, select Tools > Managed Objects > View Explorer.
The View Explorer opens.
Browse to the view you want to open.
Views are loaded in the following ways:
Drag the view with the mouse and drop it on the Network View tool. For this you must have
an instance of Network View open.
Or
Drag and drop a view onto the currently opened Network View tool.
Or
Right-click a view and select Open from the shortcut menu.
Or
Double-click a view.
You can select several views at once and open them from the shortcut menu.
If a view is already opened in the Desktop, it is brought to the front and not opened a second
time.
The Network View opens on the right side of the screen.

TIP
Use the Back and Forward buttons on the toolbar to switch between the views in the same
panel.

Nokia Solutions and Networks

53 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


View Explorer

The view will be open


in Monitor mode

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 23

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54
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. .

Basic Fault Management Operations: Monitoring the Network

Managed Object Tools


View Explorer and Network Views

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 24

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55
. (210)
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. .

Basic Fault Management Operations: Monitoring the Network

3.4.1.2

Network Views Monitor Modes

You can view the Network View tool in two modes:


Monitoring mode
Views are constructed from the view objects and represent the monitored network. In this
mode, you can monitor complete state information of the monitored objects.
The tool displays two states:
Topology state
Alarm state
In this mode, you can also search for managed objects. Drag and drop managed object from
Object Explorer to network view to view all the network views in which the object exist. If the
managed object does not exist in any view, a message is displayed.

Edit mode
In the Edit mode, you can modify the views. In this mode the state information is suppressed.

WARNING
Edit mode is restricted to some users, requires additional authorisation.
When another user modifies the views in the database, a message to reload the view is
displayed and the views are automatically updated.
Note:
The tools in the lower toolbar are available only in the Edit mode. In the toolbar, you can
select one tool at a time. By default, deselecting a tool activates the Select tool and the Move
and Resize Interactor tool.
Some tools are active only for a single operation and get de-activated automatically, while
others are permanent and hence you must activate a different tool (usually the Select tool
and the Move and Resize Interactor tool) to switch it off
Switching between Monitor and Edit mode
Open the shortcut menu of the tool by right clicking anywhere and selecting Switch to Edit
Mode or Switch to Monitor Mode, depending on the current operation mode.
When changing a view and switch to Monitor mode, the users are still prompted to save
changes when closing the view.

Nokia Solutions and Networks

56 (210)

Basic Fault Management Operations: Monitoring the Network

Switching Between Edit and Monitor Modes


Network View Window

Right click in the view


background to switch the modes

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 25

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57
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Basic Fault Management Operations: Monitoring the Network

3.4.1.3

Navigating in the view hierarchy

Objects and links in views can be associated with sub-views. This is indicated by blue labels
and a small sub-view indicator shows the aggregated alarm state of the sub-view.

TIP
The labels of view objects with an associated sub-view are blue when they appear for the
first time. However, the labels are pink when the sub-view has been previously loaded.
You can navigate in view hierarchy in three ways:

1. To open its sub-view, click the label or sub-view indicator of an object. The sub-view
indicator provides a tool tip with the name of the associated view.

2. Use the backward navigation button to return to the previous view. Similarly, use the
3.

forward navigation button to load the sub-view again.


Open the shortcut menu of the object having a sub-view and select Open view <view
name>.

Nokia Solutions and Networks

58 (210)

Basic Fault Management Operations: Monitoring the Network

Navigating in the View hierarchy


View Tool

Use
to navigate
between main and subviews

Subview indicator

Subview
Name

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 26

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59 (210)
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. .

Basic Fault Management Operations: Monitoring the Network

3.4.2

Network Objects

Objects are represented by icons in the view. The color and the different virtual decorations
of the icon represent the state of the object. The Network View tool supports the following
states visualized by graphics or color code:
Alarming State
Administrative State
Operational State
Maintenance Mode
Trouble Ticket existing
Note existing
Subview existing /subview state
Transmission objects can be visualized by different indicators for the transmission type.
Complex transmission networks can be modeled and visualized by network views supporting
efficient management.
Context related actions on objects can be initiated by selecting the objects and then rightclicking on them. Depending on the tools available for the user, these actions can include
showing all alarms for the object, finding the object in the object hierarchy, or opening an
element manager session to the object.
The colors of the symbols for the network elements change in real time according to the
active alarm situation, that is, the incoming new alarm changes the color of the symbol
indicating the network element and a number can be displayed for amount of alarms with
highest severity. When the fault situation is cleared, the color changes back to normal.
Alarms are divided into four different severity class, each class is represented by a specific
color on the network element symbol: *** Critical (red), ** Major (orange), * Minor (yellow), W
Warning (blue).

Nokia Solutions and Networks

60 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network


Objects in the Network Views

Objects are represented by icons in the view. Color and different virtual
decorations of the icon represent the state of the object:
Alarming State
Administrative State

Operational State
Maintenance Mode
Trouble Ticket existing
Note existing
Sub view existing /sub view state
When a new alarm arrives, the symbol of the network
element in question blinks in the view. When the user
acknowledges the alarm, the symbol will stop blinking.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 27

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. Nokia
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. . . and
. Networks
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. . . . . . . . . .

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61
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Basic Fault Management Operations: Monitoring the Network

3.4.3

Topology view objects

The managed objects are displayed as symbols or links. It is possible to group objects and
use them as anchors for sub-views.

WARNING
Grouped objects are not managed objects; they only represent, for example, an office
or a transmission equipment in the view.

3.4.3.1

Symbols

A managed object symbol provides the following information:


The object class is represented by the symbol itself.
The name of the object is shown below the symbol. If the object has no name, the relative
distinguished name is used. The relative distinguished name has the form <object class><object instance>.
The object instance is shown on top of the symbol.
Grouped objects are only available as symbols. Grouping symbols are typically used as
anchors of sub-views. They are basically visualized like managed objects, but with the
following differences:
The symbol is white.
A symbol has no object instance, so only the name is shown below the symbol.

3.4.3.2

Links

Links can either be symbolic links, or be associated with a managed object. A link that is
associated with a managed object provides the following information:
The object class is represented by the symbol in the middle of the link.
The name of the object is shown below the symbol. If the object has no name, the relative
distinguished name is used. The relative distinguished name has the form <object class><object instance>.
The object instance is shown on top of the symbol.
Symbolic links can have a label and a type. The icon representing the link type and the label
are both placed at the center of the link. The following link types are supported:
Cable
Leased line
Microwave

Nokia Solutions and Networks

62 (210)

Basic Fault Management Operations: Monitoring the Network

Topology View Objects


Network Views
The object class is represented
by the MO symbol itself

The name of the object is


shown below the symbol.
If the object has no name,
the relative distinguished
name is used

Note
Indicator
Supported link types:
Cable
Leased line
Microwave

The object instance is


shown on top of the
symbol
Subview
Indicator

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 28

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63
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. .

Basic Fault Management Operations: Monitoring the Network

3.4.4

Object States

The object state represents different phases in the life cycle of a managed object. It shows if
the managed object is operational and can be monitored. The object states are updated
automatically and no manual interaction is required.

Network Monitoring
Object States
Object state

Details

Visualization

Non-operational

The object is fully constructed in the database, and


represents either a non-network object or a managed
network resource that is currently in the disabled state. The
resource is totally inoperable and unable to provide service
to the user(s). The object exists in the Topology database,
but has no actual value parameters.

The default managed object


symbol is used. Alarms are not
shown

Created from
Network

The object has been partially constructed from an action


initiated by a network element. For example, an incoming
alarm, performance measurement or an upload operation
from the network element covering only a small subset of
the object's attributes. This state indicates that not all
attributes may have been set and that the object instance
may be violating semantic constraint checks. Typically this
is a temporary state, which will move to Operational as
soon as a complete synchronization of the object with its
upload agent has been performed.

The default managed object


symbol is used. The
exclamation mark shows that
maintenance work is required.
Alarms are not shown

Operational

This state is a fully-constructed object in the database,


which represents a managed network resource that is
currently in enabled state according to CCITT
recommendation X.731 Information Technology OSI: The
resource is partially or fully operable

The default managed object


symbol is used. Alarms are
shown.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 29

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Basic Fault Management Operations: Monitoring the Network

3.4.5

Administrative State

The administrative state indicates whether the object can carry traffic or not. It is
automatically updated in the view. The administrative states of the object are visible only
when the object has AdministrativeStateType attribute defined in the core adaptation. The
following states are supported:

Network Monitoring
Administrative State
Object state

Details

Visualization

Locked

The resource is administratively


prohibited from performing services for
its users.

Identified by a small pad lock at


the upper left corner of the
managed object symbol.

Shutting Down

Use of the resource is administratively


permitted to existing instances of use
only. While the system remains in
shutting down state, the manager may
at any time cause the managed object
to revert to the unlocked state

Identified by a small arrow at the


upper left corner of the managed
object symbol.

Unlocked

The resource is administratively


permitted to perform services for its
users. This is independent of its
inherent operability

Not visualized

No state
available

Network View tool has no information


on the state of the object.

Not visualized

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 30

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65
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Basic Fault Management Operations: Monitoring the Network

3.4.6

Operational states

The operational state describes whether or not the object is physically installed and working,
and is able to provide service. The following table describes the operational states of a
managed objects and their visualization.

Network Monitoring
Operational States
Operational state

Details

Visualization

Enabled

The resource is fully operational


and available for use

Disabled

The resource is unable to


Identified by a red cross mark at
provide service to its clients and the upper left corner of the
there is some correction required managed object symbol.

The default managed object


symbol is used

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 31

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. (210)
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66
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Basic Fault Management Operations: Monitoring the Network

3.4.7

Maintenance Mode

If your system includes the optional Maintenance mode feature, objects can also be in the
following states:

Network Monitoring
Maintenance State
Object state
Maintenance
Mode Root

Details
The object from which
the maintenance mode
has been activated and
can be deactivated

Visualization
Identified by a small indicator in the upper right
corner of the managed object symbol. When a
managed object is operational and set to
maintenance, the managed object symbol is
displayed in purple color

Maintenance
Mode Child

The object which has


been put into the
maintenance mode as
a part of the
subnetwork of
Maintenance Mode
Root.

Identified by a small indicator in the upper right


corner of the managed object

Maintenance
Mode Off

symbol.

The object is not under No visualization


maintenance

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 32

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Basic Fault Management Operations: Monitoring the Network

3.4.8

Tool tip

For every managed object in the Network View tool, the Tool tip displays the name of the
object and the following states:
Additional State Info: The Tool tip displays this information only if the managed object
supports Resource State.
Operational State: The Tool tip displays this information only if the managed object
supports Resource State.
Communication State: The Tool tip displays this information only if the managed object
supports Communication State.

3.4.9

Notes Indicator

When the Notes Indicator is switched ON for a managed object, clicking the Notes Indicator
icon displays the latest note added for that managed object in a balloon.
Notes Indicator ON
The Notes Indicator icon in the middle left corner of the managed object indicates that the
Notes Indicator is switched ON from the Notes tool for the managed object. When you click
on the Notes Indicator icon, the latest note added for the managed object is displayed in a
balloon.
Notes Indicator OFF
The user cannot view the Notes Indicator icon. This indicates that no note is available for the
managed object.

Nokia Solutions and Networks

68 (210)

Basic Fault Management Operations: Monitoring the Network

Topology View Objects


Tool Tips and Notes

Tool Tip: Place


the mouse on top
of the MO symbol

Note: Click on the note indicator


to show the content of the note

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 33

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Basic Fault Management Operations: Monitoring the Network

3.4.10

Alarm and Subview States

The alarm states of the managed object can be monitored in the network views .

3.4.10.1

Alarm state

In each network element the worst-case alarm situation is shown, that is, the severity of the
worst active alarm is displayed. Alarm states are updated automatically, no manual
interaction is required. In the Maintenance mode the alarms for network elements under
maintenance are suppressed.
The table below contains the alarm severity used by Fault Management.
Severity

Details

Visualization

Critical

One or more critical (***)


alarms active in the object.

Red

Major

One or more major (**)


alarms active in the object.

Orange

Minor

One or more minor (*) alarms


active in the object.

Yellow

Unknown

Undefined alarm severity.

Gray

Indeterminate

The system cannot


determine the current alarm
state.

None

No Alarms Active

The object has no active


alarms.

Not visualized.

A small sub-view indicator shows the aggregated alarm state of all network elements
in the sub-view (sub-view state). The sub-view state includes alarms from the whole subview hierarchy, that is, from all levels of sub-views.
This allows the construction of a view hierarchy that aggregates the alarm state of many
network elements.
The sub-view indicator uses the same alarm colors as the alarm state, the only difference
being that a sub-view indicator does not blink, but uses bright or dark colors to visualize new
and acknowledged states.
Sub-view states are displayed in a small information icon at the bottom right corner of the
view object. The sub-view state is visualized by changing the color of the sub-view indicator.

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3.4.10.2

Alarm modes

There are two modes for visualizing the alarm state. These two modes are applicable only for
network elements or any object (including logical devices) which have their object state as
Operational. Network elements which have their object state as Non-operational or Created
from Network will not have any visualization of the alarm state. The different alarm severity
are mapped to certain colors in both modes. In the Options dialog, the alarm mode can be
configured.
The modes differ in visualizing, acknowledged and new alarms:
Blinking Mode
The network element or any object (including logical devices) in Operational state blinks in
the alarm color when the alarm is new. It stops blinking when all alarms are acknowledged.
The blinking mode has the advantage of using less space.

TIP
Blinking is visible only if the color of the network element and alarm color is different.
Balloon Mode
The network element in Operational state displays an alarm balloon showing the number of
alarms of the most critical severity. The severity of the most critical acknowledged alarm is
shown as alarm border around the network element.
The balloon mode has the advantage of providing more detailed information on the alarm
state. It requires less concentration, since the human eye can distinguish different shapes
more easily than different (flashing) colors.
To switch between the two alarm modes, use the monitor desktop Tools menu Options
Network View.

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Basic Fault Management Operations: Monitoring the Network

Network Monitoring
Alarm visualization Modes

Blinking Mode

Baloons Mode

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 34

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Basic Fault Management Operations: Monitoring the Network

3.5

Finding Managed Objects

The Object Explorer tool allows browsing through and configuring the network topology. It is
an integral part of the most workflows involving network topology. The tool displays network
topology in a tree defined by the Object Explorer.
Besides the tree hierarchy, the browser can display the main attributes of the corresponding
objects. The result is a mixture of tree and table display that users can freely arrange: the
content of the table columns to be displayed can be selected from available attributes, the
sequence of the columns can be changed with drag-and-drop, and the sequence of rows
inside one hierarchy level can be sorted. This feature allows to have all the required
information in one view.

3.5.1

Object Explorer

Object Explorer displays the hierarchies of topology objects. Starting from the root object, the
hierarchy can be explored by opening child-level branches of the underlying tree. In the case
of mobile networks, the root object is the Public Land Mobile Network (PLMN) object. Under
this main level there are central objects like RNCs, MSS, MGW, NT HLRFE network
elements. Under these high-level objects, the corresponding child objects are shown, for
example Platform object under NT HLRFE.
The user needs to expand each node to view the associated child objects. By default, the
arrow mark to expand the tree is shown for all the nodes irrespective of whether the node
has child objects. This is to enable better performance of the Object Explorer. From the
shortcut menu, the user can select context-sensitive actions for the selected managed
objects.

TIP
The number of child managed objects below a parent object is limited to 10000
objects by default. When the limit is exceeded, only the first 10000 objects received
from the database are displayed. An additional node is added at the end of the child
managed objects to indicate that not all objects are displayed.

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In the Tree-Table view, the Object Explorer tool does not support natural sorting of the
managed objects.
With Object Explorer users can perform the following tasks:
Create objects
Switch between Tree view and Tree-Table view
Open notes for a particular managed object
Navigate to other tools
Display the object attributes
Edit the object attributes in the Properties tool
Upload alarms
Activate/Deactivate maintenance mode for a managed object and for the subtree
Delete all alarms for a managed object and subnetwork
Select the object attributes in the Tree-Table view
Drag objects
Filter objects
With Object Explorer, you can select objects to be used in other tools. For example, one or
more selected objects can be moved with drag-and-drop to the Network View Editor tool
where they are used to model a view, or the objects can be moved to Alarm List where the
objects filter the shown alarms to the corresponding alarms.

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Basic Fault Management Operations: Monitoring the Network

Managed Object Tools


Object Explorer
With Object Explorer users can:

Create objects
Switch between Tree view and
Tree-Table view
Open notes for a particular
managed object
Navigate to other tools
Display the object attributes
Edit the object attributes
Upload alarms
Activate/Deactivate maintenance
Delete all alarms for a MO
Drag objects
Filter objects

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 35

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Basic Fault Management Operations: Monitoring the Network

3.5.2
3.5.2.1

Displaying the Managed Objects Attributes


Properties

The Properties tool shows detailed information about the attributes of selected objects and
instances. These objects or instances can be managed objects, network views, rules, or
alarms. The tool supports an automatic follow mode. When the Properties tool is launched
from the main menu, it automatically shows the attributes of any selected instance as user
selects them. This way the user instantly get an overview of all the attributes. The Properties
tool can also be launched context-sensitively from the pop-up menu from a selected object.
In this case it keeps the scope.
The attributes shown in the Properties tool are grouped according to the aspects of the
selected objects. The combination of these aspects depends on the selected object class.
Attribute values can be edited by selecting the editor button on the right of each attribute, and
multiple selected objects can be modified in one go. Modification of these values is subject to
authorization.

3.5.2.2

Notes

Working in the network operations is a team exercise. Typically many users work on the
incoming alarms or objects of the network. Coordination and information sharing between
users takes place either by using Trouble Tickets or with the simpler means of making notes,
seen by all users.
The Notes tool enables the user to give comments on managed objects. These comments
will be visible to other users, so that they can easily see that somebody has been working on
a given object.
The notes attached to managed objects work like a logbook, where the user can for example
note down the work that has been carried out during the lifetime of this object. These log
entries can contain any free text. Operators might use these to track special problems,
changed units, etc.
The notes for each object can have many records, where each record is stored with the
username and the time of editing.
Other tools can indicate that a note exists. The Object Explorer tool can show a column
indicating notes and the Network View tool will show a secondary state icon decoration.
Notes can be attached also to Alarm. Notes Indicator attribute in Alarm List shows if there
exists note for an alarm. Alarm notes are also visible in Notes tool.
You can display the object attributes in three ways:
Using the Tools menu
Using the shortcut keys
Using the shortcut menu
In the Object Explorer window, select an object. To display the object attributes, select any
one of the options:
On the menu bar of Desktop, select Tools > Properties Or
In the keyboard, press the Ctrl + 1 keys. Or

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Basic Fault Management Operations: Monitoring the Network

In the Object Explorer window, right-click an object and select the Properties option.
The object displays all the attributes. The related attributes are displayed in attribute groups.
The common attributes of the selected objects are displayed when multiple objects are
selected. When attributes with a common value are selected, then the common value is
displayed.
When attributes with different values are selected, then different values are shown.
When a Managed Object is selected, only the properties of the selected object are shown.

TIP
You can only open one window of the Properties tool at a time.

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Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Object Explorer and Properties tool

Use right click or Tools


Menu to open Managed
Object properties

2014 Nokia Solutions and Networks. All rights reserved.

Fig.. 36.

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. . Solutions
. . . and
. Networks
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78 (210)
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Basic Fault Management Operations: Monitoring the Network

3.5.3

Alarm Operations in an Object

Users can perform an alarm operation (for example, acknowledgement) on a selected


managed object and its subtree.
For example, by selecting an object and acknowledging its alarms, then all the alarms of the
object are acknowledged. You can also acknowledge all alarms of a subtree.
The following alarm operations can be performed from the Object Explorer and View
Explorer:
Acknowledging all alarms
Unacknowledging all alarms
Canceling all alarms

TIP
You can perform these operations only if Alarm View, Alarm Operation permission
are given and object is within the Scope (for example, MR or Site).

3.5.3.1

Acknowledging / Unacknowledging all alarms of an object or its


subtree

The user can select an object and acknowledge (unacknowledge) all alarms of selected
object or its subtree.
Navigate to the managed object using any of the following methods:
On the Desktop menu bar, select Tools > Managed Objects > Object Explorer.
Or
On the Desktop menu bar, select Tools > Managed Objects > View Explorer.

TIP
To view the managed object in view tool, drag and drop a managed object from
object explorer while view tool is set in monitor mode.
The Object Explorer opens with managed objects or View Explorer opens with available view
for an object in view window.
You can acknowledge (unacknoledge) the alarms using any of the following methods:
In the Object Explorer, select an object, right-click and select Acknowledge All Alarms >
Acknowledge Alarms for Object.
Or
In the view tool, select of an object, right-click and select Acknowledge All Alarms >
Acknowledge Alarms for Object.
You can also acknowledge all alarms of the subnetwork depending upon the requirement.

Nokia Solutions and Networks

79 (210)

Basic Fault Management Operations: Monitoring the Network

The Confirmation dialog appears. Click Yes to acknowledge all alarms of the selected object.
All alarms of the selected managed object are acknowledged.

TIP
Select one object at a time to acknowledge all alarms.
If there are no alarms present to process for selected object, the message No alarms
available to process for operation Acknowledge is displayed.

3.5.3.2

Cancelling all alarms of an Object

In order to cancel all alarms ob and object and its object tree, navigate to the managed object
using any of the following methods:
On the Desktop menu bar, select Tools > Managed Objects > Object Explorer.
Or
On the Desktop menu bar, select Tools > Managed Objects > View Explorer.
The Object Explorer opens with managed objects or the View Explorer opens with the
available view for an object in the view window.
The user can cancel the alarms using any of the following methods:
In the Object Explorer, select an object, right-click and select Cancel All Alarms > Cancel
Alarms for Object.
Or
In the view tool, select of an object, right-click and select Cancel All Alarms > Cancel Alarms
for Object.
The Confirmation dialog appears.

TIP
The user can also cancel all alarms of the subnetwork in the previously mentioned
ways depending upon the requirement.
Click Yes to cancel all alarms of the selected object.

TIP
Select one object at a time to cancel all alarms.
If there are no alarms present to process for selected object, the message No alarms
available to process for operation Cancel is displayed.

WARNING
Canceling all alarms of an object takes some time to process the alarms. This operation is
not displayed in progress tracker.

Nokia Solutions and Networks

80 (210)

Basic Fault Management Operations: Monitoring the Network

Alarm Monitoring
Alarm Operations in an Object

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 37

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81
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Basic Fault Management Operations: Monitoring the Network

3.5.4

Object Search and Working Set Manager

The Object Search and Working Set Manager tools are used to search, manage, and display
selected object information.
Working Set Manager can be used with Object Search to define static and dynamic object
groups. The search results can be stored and managed with Working Set Manager, and
Managed Object List provides the corresponding flexible display. The working sets support
object-related workflows with context-related navigation and end-to-end workflows by easy
access to the related object information.

Nokia Solutions and Networks

82 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Object Search and Working Set Manager

Object Search: search for


managed objects and
optionally save the search as
working set

Working Set Manager:


display, create, edit and
delete working sets

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 38

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. Nokia
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. Networks
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83
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. .

Basic Fault Management Operations: Monitoring the Network

3.5.5

Managed Objects List

Managed Object List is a tool, which displays managed objects in form of a table display.
Unlike the Object Explorer tool, the focus is not the orientation inside a hierarchy, but more
the information on selected attributes and states of the network elements represented by the
managed objects.
The health of the network is not only described by the sum of all alarms, which are displayed
in the Alarm List, but also by the operational and administrative state of the network
elements.
The Managed Object List tool display can be adjusted with respect to the attributes shown in
columns of the table. The table can be sorted by any column.
If a user has the task to manage e.g. WCDMA Cell with respect to their administrative state,
the Managed Object List would be configured to show the administrative state of those
objects. Sorting by the column admin state would show object with disturbed state on the
top. By applying a filter to the Managed Object List, the user can restrict his view to show
only WCDMA Cell objects. The list gets updated as states change.
It is possible to monitor any attribute of managed objects using this tool.

Nokia Solutions and Networks

84 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Managed Object List
Refresh

Stop Loading
Export to CSV
Lists managed objects in
form of a table display after
a search operation without
the hierarchical structure of
Object Explorer.

Add more columns to the


results and use sorting
and export functionalities.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 39

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Basic Fault Management Operations: Monitoring the Network

3.5.6

Switching the view mode and selecting columns


attributes

You can view the Object Explorer tool in two modes:


Tree view shows the icons and displays names of managed objects in a Tree view.
Tree-Table view extends the Tree view with additional columns showing further properties of
the objects. In this view, you can compare the attributes of objects.
You can switch views in two ways:
Right-click an object and select Switch View from the shortcut menu.
Or
Right-click in the background of Object Explorer window and select Switch View from the
shortcut menu.
The selected view mode displays the objects.
In order to select column attributes:
In the Object Explorer, right-click and select Switch view > Tree-Table.
To open the Select Visible Columns dialog:
Right-click the table header.
Or
Click the Select Visible Columns icon.
Select the desired column attributes.
Note:
Duplicate attributes present in different object classes of same or different adaptation is
displayed with adaptation ID, class ID and release in the Select Visible Columns dialog.
To confirm your selection, click OK.

TIP
Sorting of the managed objects is not supported.

Nokia Solutions and Networks

86 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Switching View Modes and selecting visible columns

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 40

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87
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Basic Fault Management Operations: Monitoring the Network

3.5.7

Filtering managed object classes

The users can include or exclude managed objects in the Object Explorer based on the
object class.
To open the Object Class Filter dialog use one of the following methods:
Right-click in the background of the Object Explorer window and select Object Class Filter
from the shortcut menu.
Or
Right-click an object and select Object Class Filter from the shortcut menu.
The Object Class Filter dialog displays a list of all the managed object classes.
Select either Include or Exclude.
In the dialog, select the check-box of the object class to include or exclude the associated
managed objects in the Object Explorer.

TIP
When Show release is selected, the dialog displays object class with different adaptation
releases.
When Show release is selected, the object class selection applies only to an adaptation
release where the object class is present.
The parents check-box is grayed when a child object is selected. The grayed check-box
of the child indicates that some of the children are selected.
The Selected Classes pane displays the selected object classes.
To clear the selection, click the Clear Selection button.
Click OK.
If you have selected Include, the Object Explorer displays all the managed objects
corresponding to the object class selected in the Object Class Filter dialog. If you have
selected Exclude, the Object Explorer excludes all the managed objects corresponding to the
object class selected in the Object Class Filter dialog.

TIP
If a child class is selected, the Object Explorer displays both parent and child objects.
By default, the filter is turned off. If the workspace is saved by keeping the filter on in the
previous session, the same is applied during the next log in. You can turn filter on or off by
clicking the filter icon in the Object Explorer.
When the filter is on, the filter icon is highlighted in the Object Explorer and the following
message is displayed: Filter is ON.

Nokia Solutions and Networks

88 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Filtering the Object Tree

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 41

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89
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Basic Fault Management Operations: Monitoring the Network

3.5.8

Object Search

The Object Search tool allows to perform the following:


Enter simple filter criteria to retrieve required managed objects in the Criteria tab.
Drag and drop managed objects that user can define to view as default managed objects
in the search result. The user can drag and drop the managed objects in the Objects tab.
Add advanced filter criteria by entering a SQL query in the Advanced tab.
You can enter the filter criteria for a working set in the Object Search window.
You can open the Object Search window, selecting on the Desktop menu bar, Tools >
Managed Objects > Object Search.
The Object Search window that appears has three tabs namely, Criteria, Objects, and
Advanced.
Criteria: This tab displays all the attributes that are used to perform a search. Specify the
search criteria using the available attributes such as Scope, Basic Object, Managed Object,
Modification Attributes, NotesAttributes and Network Element. For example, you can perform
any of the following actions:
To search for the managed objects that fulfill the search criteria and their respective child
objects, click Include All Children.
To select the Root, click the custom editor button.
To select the Object Class, click the custom editor button.
For the desired attribute, select the logical operator from the operator drop-down list.
Objects: This tab is used to drag and drop objects while performing a search. Based on the
selection made, a filter is created while performing a search. Click the Objects tab, and drag
and drop the desired managed objects from the Object Explorer window.

TIP
To select more than 100 objects, save the filter criteria and continue the search.
Advanced: This tab is used to enter an SQL query and perform a search. To filter the
objects, click the Advanced tab and enter the SQL query where /* edit here */ is displayed.
Click Search.

Nokia Solutions and Networks

90 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Object Search

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 42

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91
. (210)
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. .

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Adding Information and Exporting Object Search results

Right click on any column header in


object search result table to select the
visible columns to export

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 43

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92 (210)
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. .

Basic Fault Management Operations: Monitoring the Network

3.5.9

Viewing objects associated with a Maintenance Region or


Site

You can view objects associated with a Maintenance Region or Site by using the Show
Associated Objects option in the Object Explorer.
On the Desktop menu bar, select Tools > Managed Objects > Object Explorer.
The objects pane lists the managed objects.
Right-click a Maintenance Region or Site, and select Show Associated Objects.
If Maintenance Region is selected, the Object List window displays both managed objects
and NEs associated with the Maintenance Region.
If Site is selected, the Object List window displays the managed objects associated with the
Site.
You can view the following information of managed objects:
Name
Distinguished Name
Maintenance Region
Site
For more information on the Object List, see About Object List in Object List Help.

TIP
The Show Associated Objects option is disabled when multiple Maintenance Regions
or Sites are selected. The Show Associated Objects option is disabled when objects
other than Maintenance Region or Site is selected.

Nokia Solutions and Networks

93 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Object Explorer: Showing Associated Objects to a Maintenance Region

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 44

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94
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. .

Basic Fault Management Operations: Monitoring the Network

3.5.10

Navigating to other tools

You can navigate to other tools in the Desktop by selecting an object in the Object Explorer
window.
The following are some of the tools which displays various information related to a selected
object:
Alarm List
Alarm History
Warning List
Network View
To navigate to a tool:

4. Right-click an object and select Find In.


5. Select the tool you want to open.

Nokia Solutions and Networks

95 (210)

Basic Fault Management Operations: Monitoring the Network

Monitoring the Network : Finding Managed Objects


Navigating from Object Explorer to Other tools

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 45

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96
. (210)
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. .
. .

Basic Fault Management Operations: Alarm Statistics Reporting

Basic Fault Management Operations: Alarm


Statistics Reporting

Nokia Solutions and Networks

97 (210)

Basic Fault Management Operations: Alarm Statistics Reporting

4.1

Alarm Reports Dashboard

Alarm Reports Dashboard enables detecting, storing the failures in the network, and
scheduling the report generation. It is for collecting and storing real-time information from the
network to detect and analyze faults in most alarming network elements and for monitoring
the quality of service provided by the network.
With Alarm Reports Dashboard, you can get the report of indicated alarm reports in a specific
duration. After logging in Alarm Reports Dashboard from NetAct Start Page, in menu bar, you
can access the following graphical user interfaces:
Search Alarms
Schedule Search
Schedule Task Report

Alarm Statistics Reporting


Alarm Reports Dashboard
Alarm
Reports
Dashboard
enables collecting and storing
real-time information from the
network to detect and analyze
faults in most alarming network
elements and for monitoring the
quality of service provided by the
network.

With Alarm Reports Dashboard, you can get


the report of indicated alarm types in a
specific time frame and schedule the report
generation.
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 46

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Basic Fault Management Operations: Alarm Statistics Reporting

4.2

Alarm Reports Dashboard Configuration

This function is for defining the time period to keep the search results and reports data in
system cache. After the defined time period, system cleans the data in cache automatically.
Using system cache to save the data improves the system performance, and saves the time
for daily report generation.
To define the configuration for Alarm Reports Dashboard, perform the following steps:
1. On Search Alarms, on top of menu bar, click Config. Configuration opens as a pop-up
window.

2. On Configuration, select the check box if you want to store the defined alarm search
result in system cache.
When Alarm Report Dashboard gets the same defined search criteria, this option helps
to save the time and system load for getting the search result in cache instead of system
database.

3. Change the interval for cache clean.


In the combo box of Clean cache every, you can enter a specific number, or click the
scroll button of the combo box to change the number.
In the corresponding drop-down list, select the dedicated time type as needed, and there
are three options: days, weeks, and months.

4. Change the interval for report data clean.


In the combo box of Clean report data every, you can enter a specific number, or click
the scroll button of the combo box to change the number.
In the corresponding drop-down list, select the dedicated time type as needed, and there
are three options: days, weeks, and months.

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Basic Fault Management Operations: Alarm Statistics Reporting

Alarm Statistics Reporting


Configuration

By clicking on the Config icon, you can define


the time period for system to clean the report data
in cache, and you can choose whether to store the
search results in cache or not.
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 47

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Basic Fault Management Operations: Alarm Statistics Reporting

4.3
4.3.1

Search Alarms
Getting the Most Frequent Alarms

To get the most frequent alarms in NetAct with Alarm Reports Dashboard, perform the
following steps:

1. On Search Alarms, in the drop-down list of Search type, select Most frequent alarms.
2. In Search Period, define a specific period.
There are three options:
Today provides you the duration from last midnight to the midnight of today.
The second option provides you a dedicated duration.
You can choose the specific time by clicking the calendar icon next to the fill-in box of
From and To.
The third option provides you the relative duration.
You can choose a specific length (days, or weeks) to be the relative duration, and define
the end time of the duration.

TIP
The maximum duration is 180 days
3. Under Alarm Properties, in Alarms numbers, enter the specific numbers. Use comma to
separate the numbers.
In Alarm Text, enter the specific alarm text.
In Supplementary information, enter the specific information.

4.
5.
6. In the drop-down list of Alarm Class, select a specific alarm class.
There are six severity levels: All, Critical Alarms, Major Alarms, Minor Alarms, Alarms
Only, and Warnings Only.

6. In the drop-down list of Alarm Status, select a dedicated status. All consists of active
7.

alarms and inactive alarms.


In the drop-down list of Alarm Type, select a specific type.
There are five alarm types: All, Communication, Equipment, Processing, and Quality of
Service.

8. In Managed Objects, define the specific managed objects.


There are four options for defining the managed objects: All Managed Objects, Select
managed objects, Distinguished Name, and Global IDs.
All Managed Objects is for collecting data from all the existing managed objects.
Select managed objects is for selecting specific managed objects as needed

9. Under Alarm Filters, in the drop-down list of Maximum amount of results, select a
dedicated range.

10. In the drop-down list of Alarms in total, select the dedicated range. In the drop-down list
of Mark, set a boundary for displaying the search result. The result, which is over the
boundary, is marked in red while displaying.

11. Click Search to start a search based on the defined criteria.


Search Result opens, and shows the search result.

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Basic Fault Management Operations: Alarm Statistics Reporting

To reset the search criteria, click Reset.

Alarm Statistics Reporting


Searching Alarms: Most Frequent Alarms or Most Alarming NEs
Search Type
On Search type, the user can choose to get the
most frequent alarms or to get the most alarming
NEs (network elements). This option is for
defining the filters to search the different alarm
information..

The search Results can be exported in EXCEL


format or CSV format.
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 48

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Basic Fault Management Operations: Alarm Statistics Reporting

4.4

Search Result

Search result shows the result after clicking Search on Search Alarms.
When searching for the most frequent alarms, the search result consists of alarm class,
alarm number, alarm text, NE count, percentage, and 28_days. The following list gives you
explanation on each item:
ALARM_CLASS shows the severity of the alarm.
ALARM_NUMBER shows the unique numeric identifier of the alarm.
ALARM_TEXT shows all textuary alarm information sent by Fault Management Pipe.
ALARM_COUNT shows the occurrence of the alarm stored in system database.
NE_COUNT shows the amount of the network elements which triggered the alarm.
PERCENTAGE shows the proportion of the alarm to the amount of all alarms listed on
current page.
28_DAYS shows the occurrence of the alarm stored in system database in past 28 days.
When searching for the most alarm network elements, the search result consists of object
name, global id, alarm count, critical, major, minor, and 28_days. The following list gives you
explanation on each item:
OBJECT_NAME shows the name of the network element.
GOBAL_ID shows the global id of the network element.
ALARM_COUNT shows the amount of alarms triggered by the network element.
CRITICAL shows the amount of critical alarms triggered by the network element.
MAJOR shows the amount of major alarms triggered by the network element.
MINOR shows the amount of minor alarms triggered by the network element.
28_DAYS shows the amount of alarms triggered by the network element, and stored in
system database in past 28 days.
On Search result, you can get the detailed result analysis by clicking the corresponding item.
The available result analysis are marked in blue. Once you click any of the blue analysis,
Alarms Drill Down opens.
Alarms Drill Down shows the detailed result with a chart. According to the chart, you can
get the macroscopic view of the network elements performance, or the most frequent alarms
frequency.
On top of Search result, there are two options for exporting the search result:
Export Excel
Export CVS
To export the search result, click the corresponding icon to choose the format you want to
export, and then choose the directory where you want to save

Nokia Solutions and Networks

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Basic Fault Management Operations: Alarm Statistics Reporting

Alarm Statistics Reporting


Search Results

Click on Alarm links


to see the details

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 49

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. 104
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. . .

Basic Fault Management Operations: Alarm Statistics Reporting

4.5

Scheduling Task List

Under Schedule Search, on Schedule Task List, you can get an overview of all existing
schedule tasks.
The schedule task is for predefining search criterion and indicated search time. It is essential
for system performance management. For instance, you can define a specific reporting
duration, and make the schedule task work at midnight to avoid the impacts from abnormal
performance. Once the search task starts, the corresponding search result is available on
Schedule Task Report, and you can get the result by clicking the task name on Schedule
Task List.
On Schedule Task List, you can access the indicated functions by clicking the corresponding
buttons:
New... is for creating a new schedule task.
Edit is for modifying the existing schedule task.
Delete is for deleting the existing schedule task.
Activate is for activating a defined schedule task.
Deactivate is for deactivating an activated schedule task.
Refresh is for refreshing Schedule Task List to get the latest schedule task data.

4.6

Schedule Task Report

Schedule task report lists all the real-time reports generated for the corresponding scheduled
search tasks. There are two pages to show you dedicated information.
On schedule task report -> All tasks, it shows you the general information of all existing
reports, such as Task name, Created on, and Search criteria. In Task name column, you can
get the dedicated report by entering a specific task name to the empty text box. Also, you can
click the corresponding creation time of the search task to get the detailed report.

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105 (210)

Basic Fault Management Operations: Alarm Statistics Reporting

Alarm Statistics Reporting


Schedule Search and Schedule Task Report

Schedule Task Report


Lists all the real-time reports generated for
the corresponding scheduled search tasks.

The Scheduled Report Results can be


exported in EXCEL format or CSV format.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 50

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. 106
. (210)
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. . .
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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Advanced Fault Management Operations:


Alarm Filtering and Reduction of the Alarm
Flow

Nokia Solutions and Networks

107 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.1

Filtering the Alarm and Warning Lists

Alarm Filter Explorer and Alarm Filter Editor are the tools used to manage alarm filters. Users
can create filters with different filter criteria for Alarm lists.
The default Filter folder in explorer contains all alarm related filters. Users can add the folders
to default Filters folder.
With Alarm Filter Explorer the user can:
Create new filters
Rename filters
Delete filters
Create new folders
Drag and drop a filter
Import/Export filter
Set or unset a filter as a default filter
Display filter properties

Nokia Solutions and Networks

108 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Alarm Filtering
Alarm Filter Editor & Alarm Filter Explorer

Alarm Filter Editor


Alarm Filter editor allows the users to
design filters which are then available in
the Alarm List, Alarm History and the
Warning List tools.

Alarm Filter Explorer


Alarm Filter explorer displays the
Alarm directory and the available
filters.
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 51

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. Nokia
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. 109
. (210)
.
. . .
. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.1.1

Creating an Alarm Filter

Creating a Filter
Filters can be created using different filter criteria. When the user applies an alarm filter to
any of the Alarm Tools, the alarms matching the filter criteria are displayed.
Filters are created by setting different conditions (using the operators). For example, the user
can create a filter which lists only the Critical Alarms.
To create a new filter:
Open the Alarm Filter Explorer Tool and Right-click the Filters folder and select New Filter.
The New Alarm Filter window opens.
Enter the name of the filter and click Finish. A new Alarm filter is created. You can edit the
filter attributes in Alarm Filter Editor.

TIP
While naming a filter, special characters (*, | , \ , / , :, ", <, > and ?) are not allowed.
Filter name should not exceed 256 characters.

WARNING
You can create a filter if you have Create permission. To create an alarm filter with filtering
criteria, the user should have Modify and Create permissions. Else, an empty filter without
any filtering criteria is created.
If the user do not have any permission, the option New Alarm Filter is disabled when you
right-click on default Filters folder.

Nokia Solutions and Networks

110 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Configuring the filter conditions with Alarm Filter Editor


After creation of filter with Alarm Filter Explorer, the Alarm Filter Editor is opened in the New
Filter Window ready to define the filter condition. A filter condition has three parts:
Name of filter condition
Operator, for example, '='
Parameter(s)
To define the filter condition in the Alarm Filter Editor, right-click the Alarm pattern and select
a filter condition.
Note: A pattern is a list of conditions. Within a pattern the conditions are connected by AND
operator, and patterns are connected by OR operator. An alarm matches the filter only if all
conditions of the pattern are fulfilled. Alarm pattern is added by default when a filter is
created.
In the Operator drop-down list, select an operator. Table 1 gives the list of operators that you
can use to define filter conditions.
Edit a filter condition based on the type of editor.
For more information on the different types of editors, see Editing filter conditions.

TIPS
While defining an alarm pattern, either the Distinguished Name or the Working Set Name
can be used. Both cannot be used together.
In the pop-up menu, the attribute names are displayed in the same order as in the relevant
Properties tool.
From the File menu, select Save.

WARNING
A filter can be saved even if one or more fields are invalid, but if the filter is applied,
then it gives an error message.

Nokia Solutions and Networks

111 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Monitoring the Network


Monitoring Desktop Tools : Creating an Alarm Filter

Right click to define the


filter conditions

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 52

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. Nokia
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. . .
. 112
. (210)
.
. . .
. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.1.2

Activating a Filter in Alarm or Warning Lists

In order to activate a filter in any of the Alarm or Warning lists there are several options:
Drag and drop or copy and paste of a filter
From the Alarm Filter Explorer tool, drag the previously created filter on any Alarm Tools
(Alarm List, Alarm History or Warning List).
It is also possible to copy and paste a filter from the Alarm Filter Explorer to Alarm tools in
order to activate the filter.

WARNING
You cannot drag and drop a filter if the Alarm List is locked.

Setting a filter as default filter


When a filter has been set as "default filter", when opening any Alarm tool (Alarm List, Alarm
History or Warning List), the filter is automatically applied. The filter name is shown as the
active filter.
To configure a previously created filter as default filter, open the Alarm Filter Explorer tool,
right-click the filter and select the option"Set as Alarm Tool default filter".

TIP
There can be only one default filter. Any previous filter setting is replaced by the new setting.
If the option is selected again, the check mark is removed and the filter no longer exists as
the default filter.

Drag and drop (or copy and paste) a Selected Managed Object, a group of selected
Managed Objects or a Working Set.
From the Object Explorer tool, drag the Managed Object, group of selected managed Object
on any Alarm Tools (Alarm List, Alarm History or Warning List).
From Working Set Manager tool, drag the selected Working set on any Alarm Tools (Alarm
List, Alarm History or Warning List)
It is also possible to copy and paste a filter from the Object Explorer or Working Set Manager
to Alarm tools in order to activate the filter.

Nokia Solutions and Networks

113 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Monitoring the Network


Monitoring Desktop Tools : Activating an Alarm Filter

Use Set as Alarm default filter Option to apply


the selected filter to all Alarm and Warning lists by
default when opening these tools

Use Drag and drop into the Alarm


or Warning List to activate the filter
in any moment

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 53

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. 114
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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Monitoring the Network


Monitoring Desktop Tools : Activating an Alarm Filter

Use Set as Alarm default filter Option to apply


the selected filter to all Alarm and Warning lists by
default when opening these tools

Use Drag and drop into the Alarm


or Warning List to activate the filter
in any moment

For internal use

2013 Nokia Solutions and Networks. All rights reserved.

Fig. 54

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. 115
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. . .
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. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.2

Alarm Flow Reduction in NetAct

If no alarm reduction techniques are implemented, network monitoring becomes a reactive


process, where an immense flow of alarms arrive in NetAct from all parts of the network. This
reactive job includes:
Filtering the enormous amount of information that is presented by alarms.
Deciding which of the thousands of alarms that are visible in the alarm handling
applications are important.
Making correlations between alarms, trying to decide which of them are caused by the
same original fault, and grouping those alarms together.
Finding solutions for the problems that cause the alarms.
These daily activities require constant and intensive attention in network monitoring. If
strategic decisions have to be made under pressure, the risk is high that service-affecting
faults remain unnoticed or unresolved, which results in a decrease in the quality of service.
Additionally, the immense flow of alarms to monitoring can set a heavy load on the network
capacity.
Alarm reduction with the NetAct tools include filtering unnecessary alarms and correlating
alarms so that only one alarm indicating the actual network fault is visible in network
monitoring. The hidden alarms can still be retrieved from the database for closer inspection
of the fault when needed.

5.2.1

Selecting the correct alarm reduction technique

Different alarm reduction techniques can be implemented depending on the situation. The
goal in reducing the number of alarms in the network can be either of the following:
Preventing alarms that are raised because of maintenance work from being shown in the
network monitoring application.
Correlating alarms that are all related to the same fault, so that one fault results in one
alarm in network monitoring.
Assigning a higher or lower priority to a particular alarm, depending on its effect on the
level of service.
Reducing the Alarm load on NetAct Database using Alarm Filtering.
When selecting an alarm reduction technique that is feasible for a particular need, consider
the following:
Can the alarm be filtered from the NetAct database, or can it be filtered only from the
NetAct alarm monitoring applications? Is it feasible to use local alarm blocking in the
network element?
If the alarm cannot be filtered out, can it be suppressed by a primary alarm? Is it enough
to have only one primary alarm, or does the secondary alarm has to be suppressed by two
or more primary alarms?

Nokia Solutions and Networks

116 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.2.2

Implementing Feasible Alarm Reduction Techniques

After selecting the correct alarm reduction technique accordingly to the analysis before, the
NetAct applications should be applied effectively for reducing the flow of alarms in network
monitoring with the corresponding reduction methods.

TIP
The type of alarm reduction techniques that are most feasible in each network
depend on the actual network situation.
The alarm reduction techniques offered by NetAct applications are:
Reducing alarms caused by network maintenance
Using Informing Delay for transitory alarms
Using Alarm Filtering to reduce load on NetAct database
Creating effective correlation rules

Nokia Solutions and Networks

117 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Alarm Reduction Techniques
Alarm reduction techniques highly improve the efficiency in network monitoring by decreasing
the number of unimportant alarms in network monitoring and considerably reducing the load
on NetAct.

Maintenance Mode

Informing Delay

Alarm
Reclassification

Alarm Filtering

Toggle Alarms

Alarm Correlation

Alarm auto
acknowledge and
Acknowledge with
cancelation

Thresholding
Alarms

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 55

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. 118
. (210)
.
. . .
. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.3

Configuring Alarm Reduction in NetAct

The alarm reduction techniques are managed in NetAct with two functionalities: Maintenace
Mode functionality and Rule Explorer /Rule Editor.
The Maintenance Mode functionality is available from the context menu for the managed
objects in Object Explorer, Alarm and Warning Lists and Network Views.
When managed object is set to maintenance, all the new alarms from this managed object
are discarded by the FM platform and are not visible in the monitoring tools. In this way is
possible to avoid an overflow of alarms coming from an object under already known
maintenance work.
Rule Explorer and Rule Editor handle the rules for Alarm events in the Alarm Management
functionalities. The rules govern the processing of the alarms generated in the network and
allow therefore to reduce the traffic. They also facilitate some custom actions on occurrence
of specific alarms in the network and allows faster processing of alarms.

Configuring Alarm Reduction


Alarm Reduction Tools
Maintenance Mode Functionality
in different monitor tools

Rule Editor and Rule Explorer

Maintenance
Mode

Alarm Filtering
Alarm Reclassification
Informing Delay
Alarm Correlation
Toggle Alarms
Alarm Auto-Acknowledge
Thresholding Alarms

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 56

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. 119
. (210)
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. . .
. . .
. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.4

Reducing alarms caused by network maintenance


with Maintenance Mode

When some maintenance work or network element integration is performed in the network
and some network functions are therefore temporarily non-operational, a lot of unnecessary
and irrelevant alarms are raised. Before starting the maintenance work, the operator can
exclude the network elements from monitoring so that the maintenance alarms are not visible
among the live network alarms in the NetAct monitoring applications.
Maintenance is a state of the managed object. In the Alarm tools (Alarm List, Alarm
History, Warning List) and Object Explorer is possible to change the managed object state
with the following operations:
Set under Maintenance: Sets the managed object to maintenance, that is, new alarms
from the managed objects are discarded by the Fault Management (FM) platform.
Set Subtree under Maintenance: Sets the managed object and its children to
maintenance.
Resume Monitoring: The managed object and children are removed from the maintenance
state and Alarm upload will be triggered automatically. If the associated children are not
set to maintenance, only managed object is removed from the maintenance state.
When managed object is set to maintenance, all the new alarms from this managed object
are discarded by the FM platform and are not visible in the monitoring tools. When the
managed object is unset from maintenance state, Alarm upload will be triggered
automatically and the FM Platform starts processing the alarms and displays it in the
monitoring tools.

WARNING
For network element agent instances integrated through NE3S/WS mediation
(with MO class: OMC, NTHLRFE, BRS, ONENDS, HSSFE, CSCF, DXA, NetAct
and so on) the maintenance mode attribute might be modified by NetAct
internally during processing Activate NE operation and DCN connection
loss/re-establishment. To maintain the system in a consistent state, the Set
under Maintenance operation should not be issued for such managed objects,
instead Set Subtree under Maintenance should be used always.

Nokia Solutions and Networks

120 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.4.1

Set under Maintenance

The Maintenance mode for a managed object can be activated from the Alarm Tools (Alarm
List, Alarm History, Warning List) or Object Explorer.
From Alarm Tools (Alarm List, Alarm History, Warning List):

1. Right-click an alarm and select Alarming Object > Maintenance > Set under
Maintenance
Or

2. Right-click an alarm and select Controlling Object > Maintenance > Set under
Maintenance
From Object Explorer:

3. Right-click a managed object and select Maintenance > Set under Maintenance
The alarming object, controlling object or managing object is now set under maintenance.

TIP
When a managed object is under maintenance, workstation alarm 9251 is raised with the text
Network Element Under Maintenance.
The status of the managed object under maintenance is set to NE under Maintenance state.
The status of a managed object under maintenance can be accessed from the Properties
tool under Maintenance Mode Attributes.

Nokia Solutions and Networks

121 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Maintenance Mode

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 57

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. 122
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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.4.2

Set Subtree under Maintenance

The Maintenance mode for a managed object and its subtree can be activated from the
Alarm Tools (Alarm List, Alarm History, Warning List) or Object Explorer.
From Alarm Tools (Alarm List, Alarm History, Warning List):

1. Right-click an alarm and select Alarming Object > Maintenance > Set Subtree under
Maintenance
Or

2. Right-click an alarm and select Controlling Object > Maintenance > Set Subtree under
Maintenance
From Object Explorer:

3. Right-click a managed object and select Maintenance > Set Subtree under Maintenance
The alarming object, controlling object or managing object and its subtree are now set under
maintenance.

TIP
The workstation alarm 9252 is raised with the text Network Element Under
Maintenance for the managed object.
When subtree is set under maintenance, the status of the managed object and its children is
set to NE and subtree under Maintenance state and Parent under Maintenance state
respectively. The following are the exceptional cases:
In the managed object hierarchy, the child managed object in NE under Maintenance state
is changed to NE and its Parent under Maintenance state.
In the managed object hierarchy, the child managed object in NE and subtree under
Maintenance state remains unaffected.
If managed object and its parent (or one of its parent in the same hierarchy) are selected
together to set subtree under maintenance, child managed object will be ignored, since
parent is selected.
If the managed object state is as NE under Maintenance, then the state is changed to NE
and subtree under Maintenance and the status of the children is changed accordingly.

Nokia Solutions and Networks

123 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Resuming from Maintenance Mode

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 58

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. 124
. (210)
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. . .
. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.5

Rule Explorer and Rule Editor

Rule Explorer provides hierarchical structure for managing larger amount of rules in the form
of multilevel folders. A folder in Rule Explorer is a container of multiple rules. It is possible to
create different folders that can contain groups of rules. Typically, the folders could contain
rules that are alike. Folders can be further divided into sublevel folders in order to manage
even larger amount of rules.
Rule Explorer allows to create the following rule types:

5.5.1

Correlation Rules

In a network, one fault can generate multiple alarms. Due to this, it is not easy to find the real
fault in network monitoring. Operator can see all the alarms in Alarm List, but it is difficult to
make immediate associations between them.
Alarm correlation helps to recognize the real problem and taking immediate actions when
necessary. Alarms that are associated with each other are correlated and as a result of this,
only fewer alarms are visible in alarm handling applications.
The following figure indicates how the alarms that originate from the same fault situation can
be associated and correlated to make only one alarm visible.

Nokia Solutions and Networks

125 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Alarm Correlation Types

(F1) raises three different alarms (A1,


A2, and A3). A1 and A2, which are
associated with each other, are
correlated to make one alarm. The
alarm that is created from the first
correlation (C1) can be correlated
with the third alarm (A3).:
The outcome of these correlations is that
only one correlated alarm (C2) is visible.
An explanation for the correlated alarm
can be opened which indicates the original
alarms that are included in the correlation.
By this, you can recognize the fault that
raised the alarms faster than if you
checked A1, A2, and A3 separately from a
list of alarms
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 59

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. 126
. (210)
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. . .
. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

There are three cases of correlation rules:


Compression Rule: This rule allows to group multiple occurrences of the same alarm for
the same Managed Object. If this rule is set, the user can view only one despite the
multiple occurrences of the alarm.
Suppression Rule: When a fault in the network generates a series of alarms, setting the
Suppression Rule allows to view only high priority alarms or primary alarms.
Count Rule: The number of occurrences of an alarm can be restricted by using the Count
Rule. If the number of occurrences of the alarm in a certain time frame is more than the
count, a new alarm is generated. This rule can be applied to an alarm that occurs
repeatedly in a short time period.

TIP
All the correlation rules support backward correlation.

Nokia Solutions and Networks

127 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Correlation Types
Compression

Supression

Count

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 60

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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.5.2

Toggle Rule

If an alarm which meets a user-configurable attribute condition toggles, the monitoring


application displays its raising immediately and remains active as long as it toggles.
User-configurable attribute condition is an attribute condition that specifies the kind of alarms
to be considered by the rule.
Toggle rule applies to an alarm which occurs for configurable number of times, within a
configurable time interval. It exits the toggling state if it remains stable for another
configurable time interval.

5.5.3

Threshold Rule

Threshold rule filters an alarm which arrives at least a user-configurable number of times
within a user-configurable time interval. Original alarms are not displayed until it occurred
threshold times.
User-configurable attribute condition is an attribute condition that specifies the kind of alarms
to be considered by the rule.
Filter those alarms of the NE Soho_B12345 which report a clock switch to holdover mode,
unless they occurred at least 3 times in 10 minutes.

WARNING
In case of threshold rule the alarms are not displayed until it reaches the
threshold limit, but in case of count rule the original alarms are displayed until
the threshold is met.

5.5.4

Informing Delay Rule

Informing delay rule allows you to delay alarms as per your time definition before they are
shown in monitoring applications. If you cancel the alarm within the defined time, the alarm is
not forwarded to the pipe, however, it is inserted directly into the database. This reduces the
load as the data required for off-line analysis remains consistent.

5.5.5

Filtering Rule:

Some insignificant alarms are not sent to a specified target in the fault management system.
Such alarms are filtered using filtering rule. Using filtering rule, alarms can be filtered from
the User Interface (UI), Database, Alarm correlation server and North Mediation Target.

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5.5.6

Reclassification Rule

Some alarms are more or less critical than the reported criticality and the criticality of the
alarm should be changed. Such alarms are reclassified using reclassification rule.
Using reclassification rule, new classifications for alarms can be done by either raising or
reducing the severity.

5.5.7

AutoAck Rule

Accordingly to specific network conditions, some alarms do not require operator


acknowledgement. These alarms are required to be acknowledged automatically and can be
auto-acknowledged using autoack rule. Warnings are always auto-acknowledged by default.
Using autoack rule, alarms can be automatically acknowledged.

5.5.8

AckwithCancel Rule:

Some unacknowledged cancels do not require attention and should be automatically


acknowledged. Such unacknowledged alarms are autoacknowledged using ackwithcancel
rule.
Using ackwithcancel rule, alarms for which the network element has already generated a
cancel can be automatically acknowledged. This reduces the amount of manual work in
network monitoring. Active alarms can also be cancelled manually.

5.5.9

Trigger Rule:

On arrival of some alarms a custom action should be triggered either to notify the problem to
the operator or resolve the problem automatically. This triggering operation of alarms is done
using trigger rule.
The system triggers the specified alarm when you enter the variable, execute command and
maximum number of simultaneous processes.

5.5.10

ForwardToEmail Rule

Some alarms are required to be sent to interested e-mail recipients. This forwarding
operation of alarms is done using ForwardToEmail rule.The system sends an e-mail to the
respective recipients, when you enter the recipient e-mail ID and mail content in the
ForwardToEmail rule.

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WARNING
You can edit the rules if Modify, Create and Delete permissions are given.
For more information on editing a rule, adding and action definitions, adding relation
conditions and adding scheduling definitions, see Rule Editor Help

5.5.11

Creating Rule Folders

WARNING
You cannot create rules under root folder.
1. Right-click Rule Explorer and select New > Folder. New Folder window opens.
2. To create a root folder
a) Check Root Folder. Click Finish to save the new folder.
3. To create a second level folder
a) In New Folder window, enter the folder name in Name field.
b) Uncheck the Root folder to browse for the parent folder.
c) In Select Parent Folder, select the required folder.
d) Click Select to save the parent folder.
e) Click Finish to create the second level folder under the parent folder.

5.5.12

Creating a rule

A rule is a generic template from which you can create any kind of alarm rule.
1. Right-click any second level folder and select New > Rule. New Rule Window opens.

2. In New Rule window, enter the Rule name in the Name field.
a) In Select Parent Folder, select the parent folder.
b) Click Select to save the parent folder.
c) Click Finish to create the rule under the parent folder.
WARNING
While naming a rule, special characters such as *, |, \, /, :, ", <, > and ? are not allowed.
Rule name should not exceed 256 characters.

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Reducing the Alarm Flow


Rule Explorer and Rule Editor

Rule Editor
Rule Editor is used to create, modify
and schedule rules.

Rule Explorer
Rule explorer displays the alarm
processing and the correlation
rules available.

The different types of rules available in NetAct


provide the means for Alarm Flow Reduction,
Alarm Forwarding and Alarm Triggering

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 61

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. 132
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Reduction of the Alarm Flow

5.5.13

Changing the Rule mode

Rule mode represents the current state of a rule. There are two rule modes:
Active: In the active mode, the rule is applied when a matching is generated in the network.
When a rule mode changes to Active, the rule name changes to purple color with boldface

WARNING
When a rule is active, is not possible to edit the rule properties. The rule editor opens
in Read Only mode and editable fields remain grayed out.
Active rule cannot be deleted.
.
Inactive: In the inactive mode, the rule is just present and not applied. Inactive rule is
represented by grey color.
To change the Rule mode:

3. Right-click a rule and select Change Mode.


4. To activate a rule, select Active.
To deactivate a rule, select Inactive.

TIP
It is possible to activate/deactivate all the rules present in a folder. Right-click a
desired Rule folder and select Activate all rules/Deactivate all rules. If both active
and inactive rules are present in Rule folder, the user can select either Activate all
rules or Deactivate all rules depending on requirement.
Users can also activate/deactivate multiple rules. Select the desired rules to
activate/deactivate. If the selection contains combination of activated and deactivated rules,
then both activate and deactivate options are enabled. Depending upon the selected option,
relevant rules are activated/deactivated.

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Reducing the Alarm Flow


Rules

A rule is a generic template from which


you can create an alarm rule
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 62

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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.5.14

Exporting rules

Exporting rules helps to store the rule definitions in a secondary storage area. This helps to
prevent unnecessary recreation of the same rules in the new installation site.

1. Right-click a rule and select Export Rule. Save dialog opens.


2. Select the appropriate directory.
3. In the File name text field, enter the rule name. Rename dialog opens.
TIP
While renaming a rule, special characters such as * (Asterisk), Pipe (vertical bar), \
(Back slash), / (Forward slash), : (Colon), " (Quote), <( Less than), > (Greater than)
and ? (Question mark) are not allowed.
Name should not exceed 256 characters.

4.

Click Save.

5.5.15

Importing rules

1. Right-click the target folder and select Import Rule. A file selection dialog opens.
2. Navigate to the appropriate rule folder and select the rules. To select multiple rules,
press either Shift or Ctrl key.

3. Click Open.

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5.5.16

Defining Rules with Rule Editor

Rule Editor allows to modify the rule contents and properties. Based on the definition given to
a particular alarm, actions are performed.
Rule Editor structures each rule in a condition and an action part. The condition can be a
combination of alarm parameters that, when they match, trigger the action part of the rule.
Alarm conditions can be expressed in a flexible way so that lists of values or wild card
expressions are possible. Regular expression support enables flexible and sophisticated rule
design.
The correlation outcome is visible in the Alarm List tool where correlated alarms are indicated
with a symbol. Drilling down into the correlation raw alarms is possible in the Alarm Details
tool that shows the input alarms and also allows their direct treatment as alarm objects.
With Rule Editor you can perform the following tasks:
Add alarm definitions
Apply relation conditions
Add alarm actions
Add schedule definitions to rules

SUMMARY
The Alarm definitions and the Relation Conditions define the general condition for the
rule. The Alarm Actions define the Action part of the rule. Optionally the Scheduling
define the active times for the alarm.

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Reducing the Alarm Flow


General definition for Rules

A general rule is composed by four parts:


The Alarm Definitions
The Relation Conditions
The Actions
The Scheduling Definitions

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 63

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. 137
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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

5.5.16.1

Adding alarm Definitions

To add an Alarm definition, right-click a rule and select Add alarm definition. An entry is
created for the new Alarm. By default, the first Alarm is Alarm A, the second is Alarm B and
so on. Each Alarm pattern in the rule should be within 4096 characters.
Adding patterns
To apply a rule, Alarm pattern should be defined. In some cases, you must create more than
one pattern for an Alarm. If an incoming Alarm matches the defined pattern, it triggers an
appropriate rule action.
To add a pattern, right-click on an Alarm and select Add pattern. To remove a pattern, rightclick on the Alarms pattern and select Remove pattern.
You can use operators to associate different operators to define the alarm and managed
object attributes in Alarm Pattern. The following table lists the types of operators, meaning
and example.
Note:
You can use the "in" operator while defining the object properties.
You can add one or more patterns for an Alarm using the OR operator. For example, two
Alarm patterns, Alarm pattern 1 and Alarm pattern 2 can be created under the same Alarm A,
using the OR operator.
Maximum number of OR patterns supported in rule is 15.
The alarm patterns can be from the following types:
Alarm Properties
like Alarm Number, Alarm Type etc.
Object Properties
like Object Class, Distinguished name etc.
Object MR/Site properties
Maintenance Region Name, Site Name etc.
Controlling Object Properties
like Controlling Object Name etc.

Nokia Solutions and Networks

138 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Alarm Definitions

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 64

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. 139
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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Operator

Meaning

Text

Number

Example

Equal To

Yes

Yes

= operator allows you to define both Text


and Number values. However, this
depends upon the selected attribute. For
example,
If you select Alarm Text attribute, then
value can be both text and number.
If you select Alarm Number attribute then,
value should be only number.
This operator allows to display alarms
whose attribute value is equal to one
given in the rule.

<>

Not Equal
To

Yes

Yes

<> operator allows you to define both


Text and Number values. However, this
depends upon the selected attribute. For
example,
If you select Alarm Text attribute then
value can be both text and number.
If you select Alarm Number attribute then
value should be only number.

= (regexp)

Equal to
and regular
expression

Yes

No

A regular expression =(regexp) is a


pattern of characters that describes a set
of strings. For example, if the value
defined for the alarm text is Alarm
Text=(regexp) .*net.*, alarms containing
text net are displayed. For example,
alarms with text - internet, network and
so on.
Regular expression can be defined with
all the java supported characters (*,?, +
and so on).

<>(regexp)

Not equal to Yes


and regular
expression

No

<>(regexp) - operator allows you to


define the text which does not contain the
strings of text with operator. For example,
if the alarm text is defined as Alarm
Text<>(regexp) .*net.*, rule is applied on
all the alarms which does not contain
word or pattern of the word net. For
example, rule is not applied on the
alarms with text as internet, network and
so on. Regular expression can be defined
with all the java supported characters (*,
?, + and so on).

Nokia Solutions and Networks

140 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Relation conditions
You can define certain relation conditions between alarms. The actions are triggered, only if
the relation conditions are met.
There are four types of relation conditions:
MO Relation
This includes the relationship of the Managed Objects (MO), that sends the respective
alarms.
Time Window
This defines the time interval in which the alarms arrive for a meaningful correlation.
Count Condition
This defines the number of times an alarm occurs.
Order Condition
This defines the number of alarms that occur for a given time interval with respect to the
alarm time.
The conditions are combined with the and operator.
In the table below, you can find the description of the different types of MO relations:

Network Topology

Scope A

Scope B

Description

The same as

Any

Any

Alarms to be correlated must be


generated by the same MO

Child of

Any

Any

In the object containment tree, the


object in Scope A is below the object in
Scope B or the object in Scope A is the
same as in Scope B.

Descendent of

Any

Any

In the object containment tree, the


object in Scope A is below the object in
Scope B.

Parent of

Any

Any

In the object containment tree, the


object in Scope B is below the object in
Scope A or the object in Scope B is the
same as in Scope A.

Antecedent of

Any

Any

In the object containment tree, the


object in Scope B is below the object in
Scope A.

Relative of

Any

Any

Combination of child of and parent of


relation types. The objects in Scope A
and Scope B have to be in the same
branch of the object containment tree.

Sibling of

Any

Any

Alarming objects have the same parent


object in the object containment tree.

Nokia Solutions and Networks

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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

As near as possible

Any

Any

Alarming objects must be the closest


possible instances of the object class to
each other in the managed object
hierarchy. The relation checks if an
alarming object is close enough to the
other alarming object to allow the
correlation.

Connecting to

PCM

BCF / BTS /
TRX

The PCM card carries a TRX signalling


link used by the BCF, BTS, or TRX.

Connected by

BCF / BTS /
TRX

PCM

The PCM card carries a TRX signalling


link used by the BCF, BTS, or TRX.

All direct child of

Any

Any

In the object containment tree, the


object in Scope A is directly below the
object in Scope B.In the object
containment tree, all the objects in
Scope A are directly below the objects
in Scope B.

Direct parent of

Any

Any

In the object containment tree, the


object in Scope B is directly below the
object in Scope A.

Direct child of

Any

Any

In the object containment tree, all the


objects in Scope A are directly below
the objects in Scope B.

Independent of

Any

Any

In the object containment tree, the


object in Scope A has no relation to the
object in Scope B.

Nokia Solutions and Networks

142 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Rule Editor: Relation Conditions

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 65

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. 143
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Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Actions
When an alarm definition matches with an alarm, some specific action is triggered
accordingly with the "actions" definition of the rule. The following are the possible alarm
actions:
Compressing an alarm
When a single fault causes series of multiple occurrences of same alarm, then you can
create a compression rule. You can see only one Alarm, despite the multiple occurrences
of the same Alarm.
Suppressing an alarm
Creating a new alarm
You can create a new Alarm for the current MO within the range 0 to 2147483647 with
user definable texts and severity for the same object.
Defining informing delay
The informing delay action is executed if an Alarm arrives, that fulfils the criteria defined
for the Alarm delay. This action takes precedence, when defined with filter toggle Alarm
having same Alarm patterns.
Discarding an alarm
An Alarm can be discarded by an Alarm correlation rule, which means, the particular
Alarm is deleted completely. A discarded Alarm is not stored in the database.
Cancelling an alarm immediately
You can cancel an Alarm immediately by a correlation rule. These Alarms are stored in
the database. They can also trigger other rules, such as counting.
Filtering an alarm
The Filter Alarm action compares the defined Alarm definitions in the rule with the Alarm
coming from the network and filters them from database, user interface, Alarm correlation
server and North Mediation Target.
Reclassifying an alarm
Reclassify Alarm action allows you to reclassify the Alarms from existing state. For
example, from MINOR to CRITICAL.
Automatically acknowledging an alarm
The Alarm coming from the network is acknowledged automatically
Acknowledging with cancel alarm
The Ack With Cancel action compares the defined Alarm definitions with the Alarm coming
from the network and acknowledges the cancel Alarm automatically

Nokia Solutions and Networks

144 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Triggering a rule
The Alarm Trigger Rule action compares the defined Alarm definitions with the Alarm
coming from the network and triggers the process.
Forwarding an alarm to email
The Forward Alarm to email action compares the defined Alarm definitions with the Alarm
coming from the network and forwards it to the e-mail addresses in the specified format.
Filtering a toggle alarm
This action is executed if an Alarm fulfils the defined criteria and toggles at least a
configurable number of times within a configurable time interval. However, when the alarm
settles down for a configurable time, it is no longer shown as active.
Filtering a threshold alarm
This action is executed if an Alarm fulfils the defined criteria and occurs less than a
configurable number of times within a configurable time interval.

Nokia Solutions and Networks

145 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Rule Editor: Actions

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 66

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. Nokia
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. 146
. (210)
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. . .
. . .

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Scheduling Definitions
Optionally, you can set schedule definitions for your rule. Once activated, the rule will follow
the schedule. Without schedule, the rule will permanently be activated until manual
deactivation occurs. There scheduling definition options are:
StartDate
Defines the start date for scheduling the rule.
StopDate
Defines the stop date for scheduling the rule.
StartTime(hh24:mi:ss)
Defines the start time for scheduling the rule. It should be entered in hh24:mi:ss format.
Incorrect format is indicated by yellow background in the text area
StopTime(hh24:mi:ss)
Defines the stop time for scheduling the rule. It should be entered in hh24:mi:ss format.
Incorrect format is indicated by yellow background in the text area
Schedule Days
Defines the day for scheduling the rule.
Schedule Type
Defines the scheduling type whether Daily or Continuous for the rule.
Daily
When Daily is selected, it includes all the scheduling parameters like Start/Stop Date,
Start/Stop Time, Days if mentioned.
Continuous
When Continuous is selected, it includes only the Start/Stop date mentioned and ignores
Start/Stop Time, Days even if mentioned.

Nokia Solutions and Networks

147 (210)

Advanced Fault Management Operations: Alarm Filtering and


Reduction of the Alarm Flow

Reducing the Alarm Flow


Rule Editor: Scheduling

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 67

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. Nokia
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. 148
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. . .

Advanced Topology Management

Advanced Topology Management

Nokia Solutions and Networks

149 (210)

Advanced Topology Management

6.1

Managing Network Views

Hierarchical and scalable views over the entire managed network are visualized in the
Network View tool. The graphical views can be adjusted to the different monitoring needs
from network-wide monitoring to object-level and technology-specific monitoring. In the
upper-level views, users can quickly see the general situation of the managed network.
Moving to a subview shows the alarming objects. Monitoring Desktop provides a range of
monitoring tools that can be accessed from Network View.
A common concept in network management is to have views to the managed network that is
typically arranged according to the object hierarchy, connectivity, or other information levels.
These views can model either logical or geographical aspects of the underlying network.
View Explorer visualizes the view hierarchy that has been implemented. It shows the views in
folders that can be used to structure views for a better overview. The View Explorer tool
provides a search facility that can be used to find views for different aspects, for example for
contained managed objects.
You can select a view for manipulation or display the different attributes of the chosen view in
the Properties window. You can also create new folders for new views or move views from
one folder to another.

6.1.1

Network Views Monitor Modes

You can view the Network View tool in two modes:


Monitoring mode
Views are constructed from the view objects and represent the monitored network. In this
mode, you can monitor complete state information of the monitored objects.
The tool displays two states:
Topology state
Alarm state
In this mode, you can also search for managed objects. Drag and drop managed object from
Object Explorer to network view to view all the network views in which the object exist. If the
managed object does not exist in any view, a message is displayed.

Edit mode
In the Edit mode, you can modify the views. In this mode the state information is suppressed.

WARNING
Edit mode is restricted to some users, requires additional authorisation.
When another user modifies the views in the database, a message to reload the view is
displayed and the views are automatically updated.

Nokia Solutions and Networks

150 (210)

Advanced Topology Management

Note:
The tools in the lower toolbar are available only in the Edit mode. In the toolbar, you can
select one tool at a time. By default, deselecting a tool activates the Select tool and the Move
and Resize Interactor tool.
Some tools are active only for a single operation and get de-activated automatically, while
others are permanent and hence you must activate a different tool (usually the Select tool
and the Move and Resize Interactor tool) to switch it off
Switching between Monitor and Edit mode
Open the shortcut menu of the tool by right clicking anywhere and selecting Switch to Edit
Mode or Switch to Monitor Mode, depending on the current operation mode.
When changing a view and switch to Monitor mode, the users are still prompted to save
changes when closing the view.

Nokia Solutions and Networks

151 (210)

Advanced Topology Management

Switching Between Edit and Monitor Modes


Network View Window

Right click in the view


background to switch the modes

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 68

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. Nokia
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. 152
. (210)
.
. . .
. . .

Advanced Topology Management

6.1.2

Creating and Editing Network Views

Network Editor is the tool used to create or edit network Views. To create a new view, open
network editor via the View Explorer:
On the Desktop menu bar, select Tools > Managed Objects > View Explorer. In View
Explorer right click on the background and select New Folder or new view. The views have to
be created into folders.
To Edit a View, select the corresponding view in the View Explorer Tool, open the view and
switch the mode to "Edit Mode".

TIP
All the tasks in the following sections apply for both creating new views and editing
existing views.

Nokia Solutions and Networks

153 (210)

Advanced Topology Management

Creating and Editing Network Views


Network View Editor

Switch to Editor mode to Edit


an existing view

Use the file menu or right


click on the View Explorer
Tool to Create a new View

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 69

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Advanced Topology Management

6.1.2.1

Adding an object

You can add an object to a view in the following ways:

1. Drag an object from another tool and drop it at the desired position.
2. Paste the objects from the clipboard. When pasting from the clipboard, objects are
placed in the center of the view.

6.1.2.2

Cutting, copying and pasting objects

In the Edit mode, cutting, copying, and pasting can be used to copy objects into the view.
The following two rules must be taken into consideration:
Objects copied from another tool are added as view symbols to the centre of the view.
Objects and background graphics copied from another Network View tool preserve their
view-specific information. This means that the relative positions of the objects, links, the
icon used to visualize the object, and other properties are copied as well.
To cut or copy in the view, select the object to cut or copy, and paste into the clipboard.
To open the shortcut menu, right-click the selected element. Select Cut, Copy or Paste.
Cut and Copy are enabled only if objects in the view are selected, while Paste is available
only if the system clipboard contains data that can be pasted into the view.
Cut, Copy and Paste can be performed using keyboard shortcuts shown in the menu, directly
from the Edit menu, or using the associated toolbar buttons.

6.1.2.3

Moving objects

Select an object to move.


You can move view objects as well as background graphics.
Click the selected object and move it around keeping the mouse button pressed down.

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Advanced Topology Management

Creating and Editing Views


Adding Objects and Moving objects in the view

Drag and drop objects or copy


and paste them from Object
Explorer to the new view

Select with the mouse the MO or MOs


you want to move and drag them to the
desired position in the view
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 70

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Advanced Topology Management

6.1.3

Adding a link between two objects

You can add link only between two symbols:


3. In the lower toolbar, activate the Make Link tool.
4. Drag the link, from the first symbol to the second symbol by pressing the left mouse
button.
5. Release the mouse button on the second symbol, when you see that the symbol is
selected.

6. To cancel the link creation, release the mouse button on the view background
Links are automatically laid out.
Changing the link type

7. Right-click the link.


8. In the Change Link Type... submenu, select the link type.

6.1.4

Linking and unlinking a sub-view

Sub-view links can be attached to view objects. This allows the construction of a view
hierarchy from high level to detailed views.
Right-click the view object and select Sub-view.
In the Select Sub-view dialog, browse to the view you want to link and select it in the open
view.
To create a link, click Select
Note:
To stop the operation, click Cancel.
To unlink, select the view object that has a sub-view, and select the Remove sub-view option
from the shortcut menu.

6.1.4.1

Navigation Links

A Navigation Link is used to create a link to navigate between any two views. The alarm state
of an underlying view, associated with a Navigation Link, is not propagated to the views at
the upper level.
Creating Navigation Links
Open the view in Edit mode. In the lower toolbar, click Add Navigation Link, and place in the
desired position in the view.
Associating views to Navigation Links
To navigate to a view, associate it to a Navigation Link in the Network View pane.

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Advanced Topology Management

Creating and Editing Views


Adding Links and Subviews

Right click on the link


to change the link type.

Right click to link a


subview to the MO
symbol

Select the create link icon, drag


the mouse from the first symbol
to the second and release.

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 71

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Advanced Topology Management

6.1.4.2

Adding background graphics

To activate the graphic tool for adding the graphic object, press its button in the lower toolbar:
Create the graphic object.
Depending on the tool, follow the instructions below:
To create a line, define the endpoints with two mouse clicks. When two objects are
connected with a line, the line end is not connected to the objects. This is clearly visible when
you zoom in.
Or
To create a rectangle, drag the rectangle open while holding down the left mouse button.
Release the mouse button to insert the rectangle.
Or
To create an ellipsis, drag the definition rectangle open while holding down the left mouse
button. Release the mouse button to insert the ellipsis.
Or
To create a polygon, set the definition points by clicking in the view. End with a double-click.
Or
To create a polyline, set the definition points by clicking in the view. End with a double-click.
Or
To create a label, click in the view to open a text edit box. Enter the label text and move the
label to the required position. You can edit the label later by activating the Label tool and
clicking on the label. Alternatively, when the select tool is active, you can use CTRL + click
on a background label, to edit it.

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Advanced Topology Management

6.1.4.3

Adding background image to network view

Background images can be added to a network view using the Select Background Image
button available in the lower toolbar of the view.
The following image formats are supported:
jpg
png
gif
To add background image, switch to Edit mode.
In the lower toolbar, click the Select Background Image button.
The Select Background Image window opens.
In the Select Background Image window, select the desired background image from the local
file system.
You can preview the selected image on the right side of the Select Background Image
window.
Click Open.
By default the background image is set as the lowest layer of the network view. New or
existing decorations are always placed on top of background image. The order of the
background image can be changed like any other decorations. For information on how to
change the order, see Stacking the background objects in Monitor Online Help.
When a background image is added to the network view, its actual size is detained.
However, on re-opening the view, the zoom factor of the background image and other
contents of the view is adjusted so that all the contents fit in the view.
Save the view.
The background image can be resized and moved around the view.
To remove the background image, right-click the background image and select Remove.
Note:
Each background image requires the following amount of memory:
Width * Height * 4 bytes
where Width and Height are the dimensions of the image.
Accordingly, the number of views, with background images, that can be simultaneously
opened is subject to the client heap memory available.

Rotating background graphics


Select an object for rotating.
Handles around the object appear.
Select the Rotate tool.
Click one of the handles and hold the mouse button down while turning around the object
with the mouse.

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Advanced Topology Management

Creating and Editing Views


Adding new symbols, background graphics and background images
New Symbol

Format Options for lines, graphics and text


Colors, Fonts and
Line Styles

Background Image

Graphic Type Selection:


Line, Rectangle, Ellipse,
Polygon, Polyline, Text

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 72

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Advanced Topology Management

6.1.5

Saving a view

Open the shortcut menu of the tool, select Save to save the view, or Save As to save a copy
of the view with a different name.
You can also save the views in following ways:
In the shortcut menu, use the displayed shortcut keys.
From the file menu, choose Save or Save As.
In the toolbar, click the associated Save button.

Creating and Editing Views


Saving the View

Save the view any time or


when finishing the changes

Check your view switching to


Monitor Mode
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 73

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Advanced Topology Management

6.2

Managing Working Sets

A working set contains filter conditions that can be used to restrict the set of data or
managed objects that are displayed. Working Set Manager is a tool to manage and browse
working sets.
With the Working Set Manager, you can create and edit a working set. However, the filter
criteria associated with the working set can be created or edited by using the Object Search
tool.
Through the Working Set Manager, you can also open an existing working set to view the
managed object list. The managed object list contains the managed objects that satisfy the
filter criteria of a working set.
With the Working Set Manager, you can perform the following actions:
Creating a new working set
Editing a working set
Opening a working set
Deleting a working set

6.2.1

Opening a working set

Using the Working Set Manager tool, you can view the managed object list of a working set.
To open a working set:
On the Desktop menu bar, select Tools > Managed Objects > Working Set Manager.
The Working Set Manager window displays the saved working sets.
Right-click the working set you want to open and select Open.
The Object Search window displays a list of managed objects.

WARNING
The number of objects in the Object List is limited to 10000 by default. When the limit
is exceeded, a warning message is displayed. The default value can be customized.
You can also drag and drop the desired working set in the Object Search window to view the
managed object list.

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Advanced Topology Management

Managing Working Sets


Working Set Manager

Double click on the working


set row to view the current
objects of working set

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 74

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Advanced Topology Management

6.2.2

Creating a new working set

Using the Working Set Manager tool, you can create a new working set with different filter
criteria.
To create a new working set:
On the Desktop menu bar, select Tools > Managed Objects > Working Set Manager.
Right-click in the Working Set Manager window, and select New.
The Object Search window opens. This allows you to add filter criteria to the working set. For
more information on how to add filter criteria, refer to Entering filter criteria for a working set
in the Object Search Section.
Note:
The newly added filter criteria appears as a working set in the Working Set Manager only if it
is saved.
If you have the Create permission, you can create a working set. However, if you want to
create a working set with filter criteria also, you should additionally have the Edit permission
to save the filter criteria as a working set.

Managing Working Sets


Creating new Working Set

Right click to create


a new Working Set

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 75

Nokia Solutions and Networks

165 (210)

Advanced Topology Management

6.2.2.1

Object Search

For working sets, you can perform the following actions:


Entering filter criteria for a working set
Editing filter criteria of a working set
You can enter the filter criteria for a working set in the Object Search window.
You can open the Object Search window using one of the following methods:
In the Working Set Manager pane, right-click and select New.
Or
On the Desktop menu bar, select Tools > Managed Objects > Object Search.
Or
The Object Search window that appears has three tabs namely, Criteria, Objects, and
Advanced.
Criteria Creating Dynamic Working Sets
This tab displays all the attributes that are used to perform a search. Specify the search
criteria using the available attributes such as Scope, Basic Object, Managed Object,
Modification Attributes, NotesAttributes and Network Element. For example, you can perform
any of the following actions:
To search for the managed objects that fulfill the search criteria and their respective child
objects, click Include All Children.
To select the Root, click the custom editor button.
To select the Object Class, click the custom editor button.
For the desired attribute, select the logical operator from the operator drop-down list.

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Advanced Topology Management

Managing Working Sets


Creating Dynamic Working Sets (Criteria Based)

Enter the criteria parameters


and select Save to Save the
Working Set

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 76

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Advanced Topology Management

Objects Creating Static Working Sets


This tab is used to drag and drop objects while performing a search. Based on the selection
made, a filter is created while performing a search. Click the Objects tab, and drag and drop
the desired managed objects from the Object Explorer window.

TIP
To select more than 100 objects, save the filter criteria and continue the search.
Advanced
This tab is used to enter an SQL query and perform a search. To filter the objects, click the
Advanced tab and enter the SQL query where /* edit here */ is displayed.
Click Search.
The search result displays all managed objects that satisfy the filter criteria.

WARNING
The Object Search tool does not support natural sorting of the managed object list.
The filter criteria specified on all the three tabs of the Object Search window are considered
while creating a working set.

Nokia Solutions and Networks

168 (210)

Advanced Topology Management

Managing Working Sets


Creating Static Working Sets (Objects Based)

Drag and drop the Objects


from Object Explorer and
Save the Working Set

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 77

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Advanced Topology Management

6.3
6.3.1

Creating, deleting and Modifying Managed


Objects
Creating managed objects

You can create new objects in the Managed Object Framework (MOF) database with the
Object wizard. You can edit the optional attributes of the managed objects by using the
Properties tool.
Managed objects can define any manageable network resources present in a communication
network. A managed object represents a physical or logical network element or a piece of
equipment that belongs to the network. Managed objects are often hierarchical, with certain
objects controlling and containing others.
The Object wizard consists of two screens. The first screen provides all the available object
classes and their releases, and the next screen populates all the mandatory attributes
defined for the selected class.
With the Object wizard you can perform the following tasks:
Create root managed objects
Create child managed objects
You can open the New Object wizard in three ways:
Right-click an object, and select New > Object from the shortcut menu.
Or
Right-click on the background of the Object Explorer window, and select New > Object from
the shortcut menu.
Or
From the File menu, select New > Object.
Note:
The New > Object option is available in the shortcut menu and on the File menu only if
CM_ManagedObject_Create permission is within the scope of the selected object. For more
information on the scope, see Scope based authorization for managed objects in the online
help.
Creating a Managed Object Procedure

WARNING
You must have the CM_ManagedObject_Create permission.
On the Desktop menu bar, select Tools > Managed Objects > Object Explorer.
The Object Explorer window opens. Managed objects,from the MOF database are loaded in
the Objects pane.

Nokia Solutions and Networks

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Advanced Topology Management

In the File menu, select New > Object.


Or
Right-click in the background of the Objects pane and select New > Object.
The New Object wizard for root managed object creation opens.
In the Object Class drop-down list, select an object class.

TIP
At this stage, you can switch to create a child managed object for an existing parent
managed object by clicking the Browse button.
The Object Class drop-down list displays Presentation Name and Object Class ID inside the
parenthesis.
The Root Object check box is already selected and disabled for the root object creation.
Click Next. The Fill Attribute Values screen appears.
In the text field, enter the attribute values for the corresponding attributes of the managed
object (for example, Instance) and click Finish.
The new root managed object is created.
Note:
If the length of the text field is insufficient to display the complete information, click on the
extreme right. This opens a new window where you can enter, edit, and view the complete
information regarding the attribute values.

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Creating New Managed Objects


Root and Child Objects

Open the New Object Wizard


with the File menu, Or
Right-click in the background
of the Objects pane and select
New -> Object.
For a root object select the object
class immediately. For a child
object click on the browse button
and select the parent object.

Enter the new Managed Object Instance number


and click on Finish
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 78

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. 172
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Advanced Topology Management

6.3.2

Associating a managed object to Maintenance Region

You can associate a managed object to Maintenance Region using the Maintenance Region
option.
Note:
You cannot associate a Maintenance Region to another Maintenance Region.
To associate a managed object to Maintenance Region (MR), you must have
CM_ManagedObject_MR_Association permission.
Right-click a managed object and select Maintenance Region Association.
The Associate Maintenance Region dialog appears.
Select the Maintenance Region to which you want to associate.

TIP
To deselect the Maintenance Region, select No Maintenance Region Selected
check-box.
To propagate the selected Maintenance Region to the sub tree, select Propagate
Maintenance Region to the sub tree check-box.
Click OK.

6.3.3

Associating a managed object to site

You can associate a managed object to Site using the Site Association option.
Note:
You cannot associate a Site to another Site.
To associate a managed object to Site, you must have
CM_ManagedObject_Site_Association permission.
Right-click a managed object and select Site Association.
The Associate Site dialog appears.
Select the Site to which you want to associate.

TIP
To deselect the Site, select No Site Selected check-box.
To propagate the selected Site to the sub tree, select Propagate Site to the sub tree checkbox.
Click OK.

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Associating Managed Objects to MRs or Sites


Object Explorer

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 79

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Advanced Topology Management

6.3.4

Editing object attributes in the Properties tool

After creating managed objects, you can set the values for non-mandatory object attributes in
the Properties Tool. To open the Properties tool:
Select Tools > Properties.
Or
On the keyboard, press the Ctrl + 1 keys.
To edit, select the attribute value.
Enter the new value.
To open the external editor, press the Custom editor button for editing attributes with
complex data types.
To accept the new value:
Press Enter.
Or
In the external editor, click OK.
Save the modified object attributes using one of the following methods:
In the Properties editor, click Save.
Or
From the File menu, select Save or Save All.
Further information
When several objects are selected, the updated values are saved in all the objects.

TIP
You can edit the properties of a managed object only if the CM_ManagedObject_Edit
permission is within the scope of the selected object.
Only power group users or users with global scope (that is if all maintenance regions and
associated network elements are within the scope) can assign or remove relationship of an
object to a maintenance region.
The current state of the managed object in the managed system is defined using the attribute
Object State. The manages objects are mainly in three stages: Operational, Non Operational
and Created From Network.
For more information on the scope, Scope based authorization for managed objects in online
documentation.

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Advanced Topology Management

Editing Managed Objects Properties


Object Explorer and Properties Tools

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 80

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Advanced Topology Management

6.3.5

Object Deletion

You can delete one or more managed objects and their child managed objects only if you are
authorized to delete them.
You require the permission CM_ManagedObject_Delete to delete managed objects. The
Managed objects are in three states. They are Operational, Non Operational and Created
From Network.
While deleting managed objects, the managed objects in Created From Network state holds
the same conditions as in Non operational state
The state of a managed object is set using the Properties tool.

WARNING
Deletion of objects in the Operational state can lead to loss of network information.
When you delete an object, all its child objects are also deleted.

Deleting managed objects in the non-operational state


You can delete managed objects using the desktop tools like Object Explorer and Object List.
The following procedure explains how to delete managed object using Object Explorer tool.
On the Desktop menu bar, select Tools > Managed Objects > Object Explorer.
The object pane lists the managed objects from the MOF database.
Select one or more managed objects to be deleted.
On the Desktop menu bar, select Edit > Delete.
Right-click the managed objects and select Delete from the context menu.
Or
From the Tool bar, click the Delete icon.
Or
Press Delete on the keyboard.
The Confirm Object Deletion dialog displays.
Click Yes.
Expected outcome
The managed objects are deleted.

Nokia Solutions and Networks

177 (210)

Advanced Topology Management

Deleting managed objects in the operational state


You can delete managed objects using the desktop tools like Object Explorer and Object List.
The following procedure explains how to delete managed object using Object Explorer tool.
On the Desktop menu bar, select Tools > Managed Objects > Object Explorer.
The object pane lists the managed objects from the MOF database.
Select the managed objects.
On the Desktop menu bar, select Edit > Delete.
Right click the managed objects and select Delete from the context menu.
Or
From the Tool bar, click the Delete icon.
Or
Press Delete on the keyboard.
The Confirm Object Deletion dialog displays.
Select the Delete authorized and operational objects option.
Click Yes to delete the managed objects.
Further information
In the Confirm Object Deletion dialog box, click Details to view information about the
Unauthorized objects and Operational objects.

Nokia Solutions and Networks

178 (210)

Advanced Topology Management

Object Deletion
Object Explorer

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 81

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Advanced Topology Management

Nokia Solutions and Networks

180 (210)

Revising the Alarm Management Functionality

Revising the Alarm Management


Functionality

Nokia Solutions and Networks

181 (210)

Revising the Alarm Management Functionality

7.1

Fault Management Pipe Status

The Fault Management (FM) Pipe represents alarm collection and correlation in FM platform.
The FM Pipe collects, processes and stores alarms. It also supports synchronization of
alarms between the network and the FM database.

7.1.1

Displaying the status of the Alarm pipe

The user can verify the status of:


all pipes in Alarm Monitor
pipe instance(s) in Alarm Monitor
the connection between Alarm Monitor and OSS5.x
On the Desktop menu bar, select Tools > Monitoring Desktop > FM Pipe Status.
is displayed on the status bar. The color of the icon determines the status of the alarm
pipe.
If the color is green:
all pipes in Alarm Monitor and OSS5.x are up
pipe instance(s) in Alarm Monitor is/are up
the connection between Alarm Monitor and OSS5.x is up
If the color is red:
one of the alarm pipe in Alarm Monitor or OSS5.x is down
pipe instance(s) in Alarm Monitor is/are down
connection error between Alarm Monitor and OSS5.x
When the processing threshold is exceeded, the FM pipe becomes slow. As a result, the
alarm status is red. Alarm pipe processing threshold exceeded error is shown whenever
the heartbeat (alarm number is -1) is not processed within a specified time period (default
value is 60 seconds and is configurable).
The connection to FM services may fail indicating a problem with network or database.
When OSS5.x pipe error is occurred, a problem alarm is sent and visible in Alarm List.

TIP
By default, status of FM pipe is visible in the status bar whenever you open Desktop.
When there is a pipe/connection error, an error message is displayed containing the details
of pipe/connections that are down.

Nokia Solutions and Networks

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Revising the Alarm Management Functionality

Troubleshooting the Alarms Functionality


Pipes Status

Double click to get Pipe


Status information
1

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 82

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Revising the Alarm Management Functionality

7.2

Manual upload of Alarms

Due to various reasons such as network connection failure, the alarms raised from the
network element may not reach the management system and therefore, are not available in
the database.
The FM platform recognizes the uploadable and non-uploadable alarms received from the
different Network Elements. Alarm upload process synchronizes these alarms with the
network management system database. The non-uploadable alarms do not get cancelled
and remain active during alarm synchronization process.

TIP
Uploadable Alarms: The alarms from the Network Element will be uploaded to
management system database during synchronization.
Non-uploadable Alarms: The alarms from the Network Element will not be uploaded to
management system database during alarm synchronization. These alarms might not state
the actual status of the problem in Network Element and hence, need to be left active unless
they are manually cancelled.
The user can initiate an alarm upload process in Alarm Tools (Alarm List, Alarm History,
Warning List) or Object Explorer.
Alarm Tools (Alarm List, Alarm History, Warning List)
Right-click an alarm and select Alarming Object > Alarm Upload.
Or
Right-click an alarm and select Controlling Object > Alarm Upload.
Object Explorer
Right-click a managed object and select Alarm Upload.
Note:
The Alarm Upload option is enabled only for Network Elements.
Expected outcome
The non-uploadable alarms available in management system remains active.

TIP
Press Shift or Ctrl key to select the multiple managed objects for alarm uploading.

Nokia Solutions and Networks

184 (210)

Revising the Alarm Management Functionality

Troubleshooting the Alarms Functionality


Alarm Upload

Open the pop-up menu of the network element in


Object Explorer in order to start Alarm DB Upload

2014 Nokia Solutions and Networks. All rights reserved.

Fig. 83

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. 185
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Revising the Alarm Management Functionality

7.3

Deleting Alarms of an Object

It is possible to delete all the alarms of a managed object. This helps in clearing the alarms
for troubleshooting purposes.
This process can be performed using the Alarm Tools (Alarm List, Alarm History, Warning
List) or Object Explorer.
Alarm Tools (Alarm List, Alarm History, Warning List)
Right-click a managed object and select Delete All Alarms from Database > Delete Alarms
For Object.
Or
Right-click an alarm and select Controlling Object > Delete All Alarms from Database >
Delete Alarms For Object.
Object Explorer
Right-click a managed object and select Delete All Alarms from Database > Delete Alarms
For Object.
All the alarms of a managed object are deleted from the database.

TIP
The Delete All Alarms option is enabled in the context menu of the managed object
only when the corresponding object class in adaptation includes Alarm States
attribute group.

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Revising the Alarm Management Functionality

Troubleshooting Alarm Functionality


Deleting all alarms of an MO

2014 Nokia Solutions and Networks. All rights reserved.

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Revising the Alarm Management Functionality

Nokia Solutions and Networks

188 (210)

Exercises

Exercises

Nokia Solutions and Networks

189 (210)

Exercises

Nokia Solutions and Networks

190 (210)

Exercises

Exercise 1
Title:

Fault Management Concepts

Objectives:
Pre-requisite:

Demonstrate the understanding of the main concepts of Fault


Management and Network Management
none

Task
Please answer the following questions:

Query
1.

The purpose of Network Monitoring is:


to collect network events and provide the user with a graphical view of the network
elements alarm status.
to collect network alarms and provide tools for accessing the network element
configuration and opening trouble tickets.
to detect, isolate and correct malfunctions in a network.
to prevent critical faults by analyzing the performance of the network.

2.

Two strategies for effective network monitoring in NetAct are:


network views and alarm flow reduction.
active alarm lists and historical alarm lists.
topology tree views and alarm triggering.
maintenance regions definition and active alarm lists.

3.

A Communication alarm is an alarm associated with:


certain degradation in the quality of service
the procedures and/or processes which are required to convey information from
one point to another.
a software or data processing fault
an equipment fault

4.

The network topology is:


a physical or a logical network element that belongs to the network.
an effective identifier of a particular managed object instance.
the representation of the actual physical elements of the network, where they are
located, and how they are related to each other.
the combination of parent and children managed objects.

Nokia Solutions and Networks

191 (210)

Exercises

Exercise 2
Title:

NetAct Monitor Desktop

Objectives:

Identify the parts of the Monitor desktop


Identify the Tools groups
Describe the purpose of each Tool group
Rearrange the tools in the desktop

Pre-requisite:

none

Task
Connect to the NetAct system with the connection details and credentials provided by your
trainer and open Monitor application.

Query
1. Identify the different parts of the Graphical User Interface: Menu Tools, Explorer window
(accordingly to selected tool: for example managed object tab ) and Working Area
(Monitoring Desktop)

Nokia Solutions and Networks

192 (210)

Exercises

2. Which applications groups can you find under the Tools menu? What is the purpose of
each Group?

3. Open the following tools (if not previously opened): Object Explorer, Alarm Monitor,
Alarm History, Details.
The tools will open in a predefined position into the desktop. Rearrange the position of the
tools in the desktop and save the changes in the workspace. Describe the procedure.

Nokia Solutions and Networks

193 (210)

Exercises

Exercise 3
Title:

Object Explorer Tool

Objectives:

Describe the main functionalities of Object Explorer


Use Object Explorer for managing network Topology
Use Object Explorer to find properties of MOs

Pre-requisite:

none

Task
Open Object Explorer tool in Monitor Application.

Query
1. Describe the Main functionalities of Object Explorer and its relationship with other
monitor tools (like Alarms and Warning lists, Working Set Manager, Network Views)

Nokia Solutions and Networks

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Exercises

2. In the Object Explorer tool, select one of the MOs and open the Properties Pane for this
Object. Write down the data for the following parameters of the MO:
-Object Class: ____________________________________________
- Class Release:
____________________________________________
- Object State: ____________________________________________
- Global ID:
____________________________________________
- Distinguished Name: _______________________________________
- Parent Object :
_______________________________________

3. Create one new managed Object. List the steps for this task. What is the difference
between a root object and a child object in the creation process?. Use the properties
pane to set basic properties for your managed Object.

4. Filter the Object Explorer managed objects tree using the Managed object class filter.
Which filtering options can you find there?

Nokia Solutions and Networks

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Exercises

5. Switch the tree view of Object Explorer to Tree-table view. What is the difference
between the two view types. In the Tree-table view, select more columns for visualization
and describe the process.

Insert a note for any Managed Object in the Object Explorer tree. What tool do you use for
that?

Nokia Solutions and Networks

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Exercises

Exercise 4
Title:
Objectives:

Object Search and Working Set Manager


Identify the relationship between Object Search and Working Set
Manager tools.
Use Object Search to browse the network topology
Create Static and Dynamic Working Sets

Pre-requisite:

none

Task
Open the Object Search tool in Monitor desktop.

Query
1. Export to excel the list of all ONE NDS network elements in the NetAct database (or any
other type of NEs available) whose operational state is "non - Operational".

2. List the steps you follow for executing this task.

Nokia Solutions and Networks

197 (210)

Exercises

3. What is the purpose of Working Sets in NetAct? How are they related to other Monitor
tools?

4. What is the difference between a static working set and a dynamic working set?

5. Create a Static Working Set with all the managed objects in Operational State in your
system. List the main steps for this task.

Create a Dynamic Working Set with all the managed objects in Operational State in your
system. List the main steps for this task.

Nokia Solutions and Networks

198 (210)

Exercises

Exercise 5
Title:

Network Views

Objectives:

Identify the components in network views


Monitor Alarms using Network Views
Create and manage Network views

Pre-requisite:

none

Task
Open the View Explorer Tool in Monitor.

Query
1. What are network views? What is the usage of network views in NetAct?

2. What components can you find in a Network view?

Nokia Solutions and Networks

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Exercises

3. List some of the views already created in the system. Select one of the views and list
some of the MOs monitored in that view. How can you identify the alarm status of the
objects in the views?

4. Switch the alarm mode visualization for the Network Views (balloons of blinking). What
tool in Monitor do you use for that?

5. Create a new view:

Select in the "Views" window New -> View. Enter the name and press Finish.
Select a MO in the "Objects" window and drag it to view.
Identify the additional visual configuration you can add to the view: text,
background images, lines, geometrical figures, etc., and reconfigure for example
colors for background and text, icons alignment, etc.
Create another view to be linked to the first one as a subview.
Select the background in the new view and select with the right mouse button Switch to Monitor
Mode. The actual alarm status for the MOs in the view is uploaded.

Nokia Solutions and Networks

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Exercises

Exercise 6
Title:
Objectives:
Pre-requisite:

Alarm Lists and Warning Lists


Use the Alarm List, Alarm History and Warning List for network
monitoring
none

Task
Open Alarm List, Alarm History and Warning List tools.

Query
What is the purpose of each of the Alarm / Warning lists? What are the differences among
them?

What tasks can you execute in an Alarm in Alarm List or Alarm History List? Tip: See the
context menu for the alarm.

6. What information can you find in the Alarm Details?

Nokia Solutions and Networks

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Exercises

7. Explain how to change the order of column presentation. How can you change the
number of columns you want to see in your Alarm List? Test changing the
corresponding order and selecting different configurations for columns presentation for
example using sorting functionality. Export the current alarm list.

8. Create and activate an Alarm Filter in Alarm List for all critical and major alarms for the
last 24 hours. List the steps for this task. How can you filter the Alarm List using the
Object Explorer or Working Set tools? What is the result?

Nokia Solutions and Networks

202 (210)

Exercises

Exercise 7
Title:
Objectives:

Rule Explorer and Rule Editor


Differentiate the different cases for alarm reduction, alarm forwarding
and alarm triggering in NetAct
Use Rule Explorer and Rule Editor to manage different alarm
processing rules

Pre-requisite:

none

Task
Open the Rule Explorer tool in Monitor.

Query
1. List the existing rules in the system. List the active rules. How can you differentiate
between active and inactive rules in Rule Explorer? Can you modify an active rule?

2. What is correlation? What are the three cases for correlations in NetAct? Describe each
case.

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Exercises

3. If one of the directory servers is down several critical alarms are produced from
corresponding directory servers. Create a new alarm (using a rule type: rule) with the
severity MINOR .for the alarm numbers 35011, 35007 and 35005 with a certain alarm
number (for example 39000). Please describe the procedure.

4. Create an Alarm Forwarding rule that forwards all critical alarms from NT HLRFE
managed object (or other available MO) on Sundays to a certain Email address.
Activate the rule in Rule Editor. Please describe the procedure

Nokia Solutions and Networks

204 (210)

Solution

Solution

Nokia Solutions and Networks

205 (210)

Solution

Nokia Solutions and Networks

206 (210)

Solution

Solution 1
Title:

Fault Management Concepts

Objectives:
Pre-requisite:

Demonstrate the understanding of the main Fault Management and


Network Management Concepts
none

Task
Please answer the following questions:

Query
1.

The purpose of Network Monitoring is:


to collect network events and provide the user with a graphical view of the network
elements alarm status.
to collect network alarms and provide tools for accessing the network element
configuration and opening trouble tickets.
to detect, isolate and correct malfunctions in a network.
to prevent critical faults by analyzing the performance of the network.
2.

Two strategies for effective network monitoring in NetAct are:


network views and alarm flow reduction.
active alarm lists and historical alarm lists.
topology tree views and alarm triggering.
maintenance regions definition and active alarm lists.

3.

A Communication alarm is an alarm associated with:


certain degradation in the quality of service
the procedures and/or processes which are required to convey information from
one point to another.
a software or data processing fault
an equipment fault
4.

The network topology is:


a physical or a logical network element that belongs to the network.
an effective identifier of a particular managed object instance.
the representation of the actual physical elements of the network, where they are
located, and how they are related to each other.
the combination of parent and children managed objects.

Nokia Solutions and Networks

207 (210)

Solution

Nokia Solutions and Networks

208 (210)