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Process: CUSTOMER RFQ & CONTRACT REVIEW-VISTEON

Process Owner:
Name
3 With What? (Equipment, Material, Environment, etc.)
Office environments
Computers
Contacted by e-mail, meeting, phone call
Forms
Customer Meetings
Communications minutes

Title-Sales Manager
Linked Processes
Customer requirements
Customer quote processes
Negotiation of issues
Contract review methods

Issue Date:
Rev.& Date:
Issued by:
Approved by:

12/10/2004

CR-MNA-100

4 With Who? (Personnel, Skills, Experience Req'd)


Sales Office PRESIDENT:
4Yr. Degree. Trained in Company and Sales Management, RFQ,
contract review
SALES MGR:
4 Yr. Degree. Trained in Sales Mgmt.RFQ process, Contract Review.
Sales Rep:
MIN 4 Yr. Degree. Trained in RFQ process, Contract Review

7 Input
Customern contacts Sales for Request for Quote

2 Output
1 Activity Performed

for new business or change to existing business


Customer RFQ Process
Customer Contract Review
Plant reviews, inputs and action plans
Corporate review plans and technicial assistance
Corporate review cost and feasiblity for new products.

6 How to Measure Process for Effectiveness?


Awarding of new business
Retaining existing business
Implementation of changes to existing business

file:///var/www/apps/conversion/tmp/scratch_2/273082441.xls

Support Processes
Corporate Mgmt. & Engrg
Plant Mgmt. & Engrg
Customer technicial assistance
Corporate quote
Corporate Legal Advisory.

Mutually agreeable answer to RFQ submitted


Resolution of any issues
Re-quote if necessary
Respectfully decline if unable to comply
Customer contract issued to our plant(May be address to Sales with
attn to Plant)

5 How to Know What to do? (procedures,


specs, instructions, forms, etc.)
Quote forms
Quotation instructions or procedure
Customer instructions
Contract Review procedure
Meeting minutes
Controlled documents(Drawing, RFQ, PO)
MSI legal advisors if necesay.

Records Created
Communications
Completed RFQs
Visteon contracts
and Purchase Orders
Records locations

Flow Chart Revised by Ken Sakai


Issue Date:12/13/04
Rev.& Date:
Issued by:
Approved by:

12/13/04

Customer:

Sales Manager

ISSUES AN RFQ

7 Input

Sales RECEIVES
RFQ.

Customern contacts Sales for Request for Quote


for new business or change to existing business

Plant reviews, inputs and action plans


Corporate review plans and technicial assistance
Corporate review cost and feasiblity for new products.

IF NEW
BUSINESS/NEW
DESIGN:

IF EXISTING
BUSINESS/DESIGN
MODIFICATION

SEND RFQ TO
Corporate

SEND RFQ TO
Plant

REPLY FROM Planr

REPLY FROM
Corporate

REPLY TO
CUSTOMER

NEGOTIATE WITH
CUSTOMER

PO ISSUE TO MSC

file:///var/www/apps/conversion/tmp/scratch_2/273082441.xls

NOT AWARDED