SJ-20130524154927-006-NetNumen U31 R18 (V12.12.43) Fault Management Operation Guide

NetNumen U31 R18
Unified Element Management System
Fault Management Operation Guide

Version: V12.12.43
ZTE CORPORATION
No. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
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Revision History
Revision No.
Revision Date
Revision Reason
R1.0
2013-06-20
First edition
Serial Number: SJ-20130524154927-006

Publishing Date: 2013-06-20 (R1.0)
SJ-20130524154927-006|2013-06-20 (R1.0)
ZTE Proprietary and Confidential
Contents
About This Manual ......................................................................................... I
Chapter 1 Overview .................................................................................... 1-1
1.1 Fault Management System ................................................................................. 1-1
1.2 Functions........................................................................................................... 1-3
1.3 Fault Indication................................................................................................... 1-4
1.3.1 Alarm ...................................................................................................... 1-4
1.3.2 Notification............................................................................................... 1-5
1.4 Alarm Classification ............................................................................................ 1-5
1.4.1 Active Alarm and History Alarm ................................................................. 1-5
1.4.2 Alarm Classification by Fault Severity ........................................................ 1-6
1.4.3 Alarm Classification by Fault Type ............................................................. 1-6
1.4.4 Alarm Classification by Resource Type ...................................................... 1-7
1.5 General Alarm Handling Flow.............................................................................. 1-7
1.6 Fault Management Window................................................................................. 1-8
1.6.1 Fault Management Menus ........................................................................ 1-8
1.6.2 Fault Management Buttons on the Main Toolbar ........................................ 1-9
1.6.3 Navigation Pane..................................................................................... 1-10
1.6.4 Alarm Information Pane .......................................................................... 1-10
1.7 Prerequisites.................................................................................................... 1-10
Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

2.1 Alarm Monitoring Policies.................................................................................... 2-1
2.2 Alarm Monitoring Methods .................................................................................. 2-2
2.2.1 Configuring Short Message Monitoring Parameters .................................... 2-3
2.2.2 Configuring E-Mail Monitoring Parameters ................................................2-11
2.3 Monitoring Alarms in Real Time......................................................................... 2-14
2.4 Monitoring Notifications in Real Time ................................................................. 2-15
2.5 Monitoring Alarms by NE .................................................................................. 2-16
2.6 Monitoring Active Alarms by NE Type ................................................................ 2-18
2.7 Viewing Alarms on the Alarm Box...................................................................... 2-20
Chapter 3 Alarm and Notification Query .................................................. 3-1

3.1 Overview ........................................................................................................... 3-1
3.2 Querying Active Alarms by Customized Conditions............................................... 3-2
3.3 Querying History Alarms by Customized Conditions ............................................3-11
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3.4 Querying Notifications by Customized Conditions ............................................... 3-15

3.5 Managing Query Conditions.............................................................................. 3-17
3.5.1 Customizing Query Conditions ................................................................ 3-17
3.5.2 Exporting Query Conditions to an XML File .............................................. 3-19
3.5.3 Importing Query Conditions From an XML File ......................................... 3-20
3.5.4 Copying and Pasting Query Conditions.................................................... 3-20
Chapter 4 Alarm Statistics......................................................................... 4-1

4.1 Overview ........................................................................................................... 4-1
4.2 Setting the Default Conditions for History Alarm Statistics ..................................... 4-2
4.3 Viewing the Statistic Data of History Alarms by a Predefined Template .................. 4-5
4.4 Customizing the Basic Statistics of History Alarms................................................ 4-6
4.5 Customizing the Busy-Time Statistics of History Alarms ...................................... 4-10
4.6 Customizing Important Alarm Code Statistics of History Alarms........................... 4-14
4.7 Creating a Template for Customized Statistics of History Alarms ......................... 4-17
4.8 Creating a Timing Statistic Task......................................................................... 4-19
4.9 Creating a Timing Export Task........................................................................... 4-22
4.10 Viewing Statistics on the Alarm Panel .............................................................. 4-26
4.11 Viewing the Statistics of Active Alarms in Important Sites .................................. 4-27
Chapter 5 Alarm and Notification Management....................................... 5-1

5.1 Overview ........................................................................................................... 5-1
5.2 Acknowledging an Active Alarm .......................................................................... 5-2
5.3 Un-acknowledging of an Active Alarm.................................................................. 5-2
5.4 Clearing an Active Alarm .................................................................................... 5-3
5.5 Clearing a Root Alarm and its Correlated Alarms.................................................. 5-4
5.6 Adding a Comment to an Active Alarm................................................................. 5-5
5.7 Forwarding an Active Alarm via a Short Message or E-Mail................................... 5-5
5.8 Viewing the Details of an Alarm ........................................................................... 5-8
5.9 Viewing and Supplementing the Handling Suggestions of an Alarm ..................... 5-10
5.10 Viewing History Alarms Related to an Active Alarm............................................5-11
5.11 Displaying the Alarm Reporting Time by Time Zone .......................................... 5-12
5.12 Creating a Rule for an Active Alarm ................................................................. 5-13
5.13 Viewing Related Rules of an Alarm.................................................................. 5-15
5.14 Locating the Source NE of an Active Alarm in the Topology Management
Window.......................................................................................................... 5-16
5.15 Viewing Active and History Alarms via Rack Diagram ....................................... 5-17
5.16 Printing Alarms............................................................................................... 5-19
5.17 Exporting Alarms to a File ............................................................................... 5-21
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5.18 Displaying a Root Alarm and its Correlated Alarms ........................................... 5-22
5.19 Synchronizing Active Alarms ........................................................................... 5-23
5.20 Recollecting History Alarms............................................................................. 5-24
Chapter 6 Alarm Rule Management .......................................................... 6-1

6.1 Alarm Rules ....................................................................................................... 6-1
6.2 Alarm Rule Management Operations ................................................................... 6-6
6.3 Creating an Alarm Rule ...................................................................................... 6-7
6.3.1 Creating an Alarm Acknowledging Rule ..................................................... 6-9
6.3.2 Creating an Alarm Clearing Rule ............................................................. 6-14
6.3.3 Creating an Alarm Filtering Rule.............................................................. 6-16
6.3.4 Creating an Alarm Delaying Rule............................................................. 6-19
6.3.5 Creating an Alarm Merging Rule.............................................................. 6-22
6.3.6 Creating an Alarm Persisting Rule ........................................................... 6-25
6.3.7 Creating an Alarm Counting Rule ............................................................ 6-27
6.3.8 Creating an Alarm Forwarding Rule ......................................................... 6-30
6.3.9 Creating an Alarm Masking Rule ............................................................. 6-33
6.3.10 Creating an Alarm Triggering Script Rule ............................................... 6-34
6.3.11 Creating a Notification Filtering Rule by NE Type .................................... 6-38
6.3.12 Creating a Repeated Notification Filtering Rule....................................... 6-40
6.3.13 Creating an Alarm Restraining Rule by NE ............................................. 6-42
6.3.14 Creating an Alarm Restraining Rule by NE Type..................................... 6-45
Chapter 7 Alarm Severity Management.................................................... 7-1

7.1 Overview ........................................................................................................... 7-1
7.2 Resetting the Severity Level of an Alarm.............................................................. 7-2
7.3 Creating a Severity Regrading Rule for Specific Managed NEs ............................. 7-3
Chapter 8 Alarm Parameter Settings ........................................................ 8-1

8.1 Setting an Alarm Box.......................................................................................... 8-1
8.2 Modifying Handling Suggestions for an Alarm ...................................................... 8-4
8.3 Customizing an Alarm Code................................................................................ 8-6
8.4 Modifying the Cause Description of an Alarm ....................................................... 8-9
8.5 Setting the Alarm Forward Template ...................................................................8-11
8.6 Merging Intermittent Alarms .............................................................................. 8-13
8.7 Setting an Alarm Prompting Rule....................................................................... 8-14
8.8 Creating an Alarm-Suppressing Plan Task ......................................................... 8-17
Figures............................................................................................................. I
Tables ...........................................................................................................VII
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Glossary ........................................................................................................IX
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About This Manual

Purpose
This manual provides instructions for fault management operations in the NetNumenTM
U31 R18 Unified Element Management System (NetNumen U31).
Intended Audience
This manual is intended for:
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Maintenance engineers
Debugging engineers
What Is in This Manual

This manual contains the following chapters:
Chapter
Summary
1, Overview
Provides an overview of the fault management system of NetNumen

U31.
2, Alarm and Notification
Describes the alarm monitoring policies and methods, and provides
Monitoring
instructions for monitoring alarms and notifications using different

methods.
3, Alarm Query
Provides different methods for querying active alarms, history

alarms, and customized alarms.
4, Alarm Statistics
Describes the alarm statistics functions and provides instructions

for viewing, exporting, and saving the statistical results of history
alarms.
5, Alarm and Notification
Describes the management operations that can be performed for
Management
active alarms and history alarms.
6, Alarm Rule Management
Explains the alarm rules supported by NetNumen U31 and describes

how to create each alarm rule.
7, Alarm Severity Management
Describes how to manage severity levels of alarms, such as reset

the security level of an alarm, and create a severity regrading rule.
8, Alarm Parameter Settings
Describes how to set the alarm parameters related to alarm

box, handling suggestions, alarm code, cause description, alarm
forwarding template, merging intermittent alarms, alarm alerting
rule, , alarm sounds and colors, and custom code setting, probable
cause, forwarding template, intermittent alarm suppressing plan
task.
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Related Documentation
The following documentation is related to this manual:
NetNumen U31 Unified Element Management System Security Management Operation
Guide
Conventions
This manual uses the following typographical conventions:
Typeface
Meaning
Italics
Variables in commands. It may also refer to other related manuals and

documents.
Bold
Menus, menu options, function names, input fields, option button names,
check boxes, drop-down lists, dialog box names, window names,
parameters, and commands.
Constant width
Text that you type, program codes, filenames, directory names, and function
names.
Caution: indicates a potentially hazardous situation. Failure to comply
can result in moderate injury, equipment damage, or interruption of minor
services.
Note: provides additional information about a certain topic.
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Chapter 1
Overview
Table of Contents
Fault Management System.........................................................................................1-1
Functions ...................................................................................................................1-3
Fault Indication...........................................................................................................1-4
Alarm Classification....................................................................................................1-5
General Alarm Handling Flow.....................................................................................1-7
Fault Management Window ........................................................................................1-8
Prerequisites ............................................................................................................1-10
1.1 Fault Management System

The fault management system, as a component of the NetNumenTM U31 R18 Unified
Element Management System (EMS), is a system maintenance tool for the centralized
monitoring of Network Elements (NEs). It collects fault information of boards, links,
databases, servers and others from all NEs in the managed network in near real time,
and then displays the collected fault information in the format of alarm or notification. The
fault management system helps users quickly locate and resolve faults in the managed
network.
System Composition
The NetNumen U31 server, clients, and alarm boxes are involved in the fault management
system. In addition, a mail server can be deployed to support the transfer of fault
information via E-mail. All components in the fault management system cooperate to
implement fault management functions. Figure 1-1 illustrates the relationships among the
components.
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NetNumen U31 R18 Fault Management Operation Guide
Figure 1-1 Composition of the Fault Management System
The following describes the functions of each component in the fault management system:
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NetNumen U31 server

The NetNumen U31 server (also called EMS server) manages the NEs in the
managed network in a unified manner. The EMS server is the core of the EMS. Fault
management is one of the most important functions provided by the EMS.
The EMS server configured with a Short Message Service (SMS) module can send
alarm information to specified personnel via a short message.
NetNumen U31 client

A NetNumen U31 client (also called EMS client) provides a Graphic User Interface
(GUI) to control the entire EMS.
Alarm box
An alarm box is a tool used to convey alarm information fast and intuitively. It can
be connected to the EMS server through a broadband network. The NetNumen U31
system transfers alarm information to the alarm box by using Transmission Control
Protocol/Internet Protocol (TCP/IP). After receiving alarms, the alarm box displays
them on a Liquid Crystal Display (LCD) screen and activates visual and audible
alarms.
The alarm box can also use its built-in SMS module to forward the received alarm
information to specified personnel via a short message.
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Chapter 1 Overview
Note:
Either of the following SMS modules can be used for alarm information forwarding:
SMS module connected to the serial port of the NetNumen U31 server
Built-in SMS module in the alarm box
E-mail server
The NetNumen U31 system can send alarm information to specified personnel via
E-mail if an E-mail server is configured in the system.
1.2 Functions
The fault management system of the NetNumen U31 provides a range of functions for
monitoring and processing alarms and notifications caused by failures in the managed
network. You can monitor alarms in real time and query alarms by using filtering
conditions. In addition, the system can display alarms in multiple modes, for example,
indicating alarms in different sounds, colors, and on the screen of an alarm box.
In the NetNumen U31 system, the following fault management functions are supported:
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Acknowledging alarms.
After an alarm is acknowledged, the status of the alarm changes from
"Unacknowledged" to "Acknowledged", indicating that a maintenance personnel
acknowledges and starts handling this alarm. The system records the time, user
account, and description related to this acknowledge operation in the alarm database.
Unacknowledging alarms.
If the maintenance personnel fails to solve an alarm after acknowledging the alarm,
the unacknowledge operation can be performed to change the status of an alarm from
"Acknowledged" to "Unacknowledged".
Suppressing alarms.
The system can suppress specific alarms based on predefined conditions. The
suppressed alarms are not displayed on the client GUI or the alarm box.
Forwarding alarms.
Alarms in the system can be forwarded to related persons via E-mail or short message.
Merging alarms.
An alarm merging rule can be created for merging multiple alarms caused by the same
fault. After the alarm merging, only the first received alarm is displayed on the client
GUI.
Delaying alarms.
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An alarm delaying rule can be created for delaying the processing of transient alarms.
When the network managed by the NetNumen U31 system is being tested or unstable,
a large number of alarms are reported to the NetNumen U31 system but they are
cleared later in a short time. Such transient alarms are not caused by serious failures.
The alarm delaying function can limit the report of transient alarms. Only alarms
persisting for a period longer than the preset delay time are reported to the system
and displayed on the client GUI.
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Counting alarms.
The system can count frequently occurring alarms during a time period. When the
alarm frequency exceeds the preset threshold, the system can generate a new alarm
based on the statistical result to prompt the maintenance personnel. The description
and severity level of the new alarm can be specified by users.
Counting alarm duration.

If the duration of an active or unacknowledged alarm exceeds a preset threshold,
the system can upgrade the severity level of this alarm or generate a new alarm in
accordance with the preset conditions.
Filtering alarms.
The system can filter received alarms in accordance preset filter conditions.
Clearing alarms.
If the fault causing an active alarm is solved, the alarm is automatically cleared. The
system generates an alarm clearing message and stores the alarm in the history alarm
database. You can query history alarms to view the alarms that have been cleared.
In addition, an alarm clearing rule can be created to filter and clear specific alarms
when these alarms are received from managed NEs. These alarms are stored in the
history alarm database directly.
Restraining alarms.
The system can restrain the display of alarms that are correlated with a specific
alarm (root alarm). If the root alarm occurs and is displayed on the client, the alarms
correlated to this alarm are not displayed on the client. If the root alarm does not
exist in the system, its correlated alarms (if occurred) are displayed on the client.
1.3 Fault Indication

The fault management system indicates a fault or event occurring in the network in the
form of an alarm or a notification.
1.3.1 Alarm
A fault is indicated in the form of alarm when it persists and affects the reliability and
services of the system. An alarm will be cleared only after the fault is resolved. Immediate
troubleshooting is required when alarms occur.
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Chapter 1 Overview
Alarms can be regarded as specific types of notifications indicating detected failures or

abnormal conditions in a network.
In the NetNumen U31 system, each alarm has a unique Alarm Code, which is a sequence
number used to identify the alarm. For example, the alarm code 1001 indicates that the
hard disk of the database is overload.
In addition, the NetNumen U31 system also provides a series of Standard Alarm
Codes in accordance with international standards (ITU-T M.3100, ITU-T X.721, ITU-T
X.733, and ITU-T X.736). A standard alarm code indicates alarms of the same type.
For example, alarm codes 198099803 (Link Broken Between OMM and NE) and
15010001 (Performance Data Delayed) correspond to the same standard alarm code 566
(Connection Establishment Error).
1.3.2 Notification
A notification indicates a non-repeatable or instantaneous fault or event in the system, for
example, board reset and signaling overload. Such a fault or event is normally caused by
a sudden environment change or other accidental factors, for example, a restart or fake
power failure of a board. No special handling is required because the fault or event causing
a notification can be automatically handled by the system. However, a frequently-reported
notification requires troubleshooting.
1.4 Alarm Classification

Alarms are classified by different standards in the NetNumen U31 system. The following
sections describe the classification of alarms by four standards: active status, fault type,
fault severity, and resource type.
1.4.1 Active Alarm and History Alarm

Alarms are classified into active alarms and history alarms depending on the status of the
faults.
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Active alarm
An active alarm indicates a fault that has not been cleared yet.
History alarm
A history alarm indicates a fault that has already been cleared.
An alarm is displayed as an active alarm on the client GUI when it is reported due to the
occurrence of a fault. If the fault is resolved, this alarm will be cleared from the active alarm
list and turn into a history alarm.
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Note:
An active alarm can be forcibly cleared even if the fault causing this alarm is not resolved.
After being cleared, this active alarm will turn into a history alarm.
1.4.2 Alarm Classification by Fault Severity

Alarms are divided into the following four classes depending on the severity of the faults
causing them:
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Critical alarm
A critical alarm indicates a fault that causes failures of system operations or service
capabilities. Immediate troubleshooting is required when a critical alarm is reported.
Major alarm
A major alarm indicates a fault that seriously impacts proper system operations or
reduces service capabilities. Clearing the fault to restore the system as soon as
possible is required when a major alarm occurs.
Minor alarm
A minor alarm indicates a fault that slightly influences proper system operations or
reduces service capabilities. Proper measures should be taken to clear the fault in a
timely manner and prevent the occurrence of more severe alarms when a major alarm
occurs.
Warning
A warning indicates a fault that has a potential or gradual impact on proper system
operations or service capabilities. Warning messages need to be analyzed and proper
measures should be taken to clear the fault in a timely manner and avoid more severe
alarms.
1.4.3 Alarm Classification by Fault Type

Alarms in the NetNumen U31 system are classified into the following types depending on
the type of faults causing them.
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Communication Alarm
Processing Error Alarm
Quality of Service (QoS) Alarm
Equipment Alarm
Environmental Alarm
Operation & Maintenance Center (OMC) Alarm
Integrity Violation Alarm
Operational Violation Alarm
Physical Violation Alarm
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Chapter 1 Overview
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Security Violation Alarm

Time Domain Violation Alarm
1.4.4 Alarm Classification by Resource Type

Alarms can also be classified by the type of resources raising them. The resource types
supported by the NetNumen U31 system depend on the application packages that are
selected during the installation of the server and client software.
The following describes the alarm classification in a NetNumen U31 system supporting
Global System for Mobile Communication (GSM) and Wideband Code Division Multiple
Access (WCDMA) products.
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Alarms reported by the EMS server
OMC alarms
Performance threshold alarms
Public alarms of wireless products
Alarms reported by GSM products
Hardware platform alarms
GSM alarms
Software Defined Radio (SDR) alarms
Alarms reported by WCDMA products
Hardware platform alarms
WCDMA Radio Network Controller (RNC) alarms
WCDMA Node B alarms
SDR alarms
1.5 General Alarm Handling Flow

Immediate troubleshooting is required when alarms are displayed on the client GUI of an
EMS because alarms indicate failures having adverse impacts on the network.
When an alarm occurs, record the failure symptoms, and then handle the alarm in
accordance with the following instructions:
1. View the detailed information of the alarm.
2. Analyze the alarm information to locate the cause of the alarm and possible impacts
on the system.
3. Take appropriate actions to clear the alarm.
4. Verify the alarm handling result.
If the faults fail to be cleared, contact the local ZTE office for support.
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1.6 Fault Management Window

Figure 1-2 shows an example of the fault management window, on which the Active Alarm
Monitoring tab is displayed in the alarm information pane.
Figure 1-2 Fault Management Window
1. Menu bar
2. Toolbar
3. Navigation pane
4. Alarm information pane
5. Message bar
1.6.1 Fault Management Menus

Two menus on the client window menu bar provide commands for fault management
operations: Fault and Statistics.
For a description of the menu commands, refer to Table 1-1.
Table 1-1 Fault Management Menus
Menu Command
Function
Active Alarm Monitoring
Monitors alarms.
Notification Monitoring
Monitors notifications.
Active Alarm Monitoring by
Monitors alarms by NE.
NE
Active Alarm Monitoring by
Monitors alarms by NE type.
NE Type
Query Active Alarms
Queries active alarms.
Query History Alarms
Queries history alarms.
Query Notifications
Queries notifications.
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Chapter 1 Overview
Menu Command
Function
History Alarm Basic Statistics
Displays the basic statistics of history alarms.
History Alarm Busy-time
Displays the statistics of history alarms during busy hours.
Statistics
Timing Statistic Task
Manages scheduled statistical tasks.
Management
Timing Export Task
Manages scheduled export tasks.
Management
Suppress Plan Task
Manages scheduled alarm suppressing tasks.
Management
Setting
Contains the commands for setting alarm management rules, handling

suggestion, alarm severity, alarm box, alarm code description, alarm
causes, forward template, intermittent alarm, alarm prompt, and alarm
sound and color.
Alarm Panel
Enables or disables alarm indicators on the alarm panel.
Synchronize Active Alarms
Synchronizes active alarms from all NEs.
Synchronize History Alarms
Synchronizes history alarms from all NEs.
VIP Site Alarm Statistics
Obtains the statistics of active alarms in VIP sites.
Class B Site Alarm Statistics
Obtains the statistics of active alarms in class-B sites.
Class C Site Alarm Statistics
Obtains the statistics of active alarms in class-C sites.
1.6.2 Fault Management Buttons on the Main Toolbar

The main toolbar in the client window provides some shortcut buttons related to fault
management functions.
For a description of the toolbar buttons, refer to Table 1-2.
Table 1-2 Fault Management Buttons on the Main Toolbar
Button
Function
Monitors active alarms.
Queries active alarms.
Queries history alarms.
Queries notifications.
Displays the basic statistics of history alarms.
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Button
Function
Displays the statistics of history alarms during busy hours.
1.6.3 Navigation Pane

The navigation pane organizes shortcut links in the form of a hierarchical tree for quick
fault management.
There are three tabs on the top of the navigation pane: Management, NE Tree, and
Statistic.
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Management
On the Management tab, most fault management functions are organized in a tree.
The nodes under the tree root correspond to different functions. You can perform
alarm query operations and some settings via the management tree.
NE Tree
On the NE Tree tab, managed elements are organized in a tree. The nodes under
the tree root corresponds to different functional units of the managed NEs. Adjacent
nodes under the tree are in parallel or hierarchical relationships. The NE tree
demonstrates the physical relationships among the functional units of each managed
NE.
Statistic
On the Statistic tab, all available statistical methods are organized in a tree. You can
perform different statistical functions by double-clicking the corresponding nodes in
the tree.
1.6.4 Alarm Information Pane

The alarm information pane is the major part of the fault management window. The pane
varies with different fault management functions, displaying the information about the
required alarms or notifications.
1.7 Prerequisites
For all operations subsequent to this section, the following prerequisites are presumed to
have been met.
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The NetNumen U31 client has been started and successfully connected to the server.
The NetNumen U31 server, the OMMs of managed NEs, and the managed NEs are
synchronous in terms of time.
Fault management permissions have been acquired.
The Fault Management window is open on the client GUI.
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Chapter 2
Alarm and Notification

Monitoring
Table of Contents
Alarm Monitoring Policies ...........................................................................................2-1
Alarm Monitoring Methods..........................................................................................2-2
Monitoring Alarms in Real Time................................................................................2-14
Monitoring Notifications in Real Time........................................................................2-15
Monitoring Alarms by NE..........................................................................................2-16
Monitoring Active Alarms by NE Type.......................................................................2-18
Viewing Alarms on the Alarm Box.............................................................................2-20
2.1 Alarm Monitoring Policies

When a fault or abnormal condition is detected, an alarm is generated and reported by
the device that failed. The fault management system receives the alarm information, and
then forwards it to the alarm box, or sends it to relevant personnel via a short message or
E-mail.
Alarm Monitoring Principles

The following describes the severity-based alarm monitoring principles for timely alarm
notification and immediate troubleshooting.
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Critical and major alarms must be forwarded to the alarm box and relevant personnel
via a short message and handled immediately.
Minor alarms and warnings can be displayed on the Graphic User Interface (GUI) of
NetNumen U31, or sent to relevant personnel via a short message or E-mail.
Alarm Monitoring Policies

The following describes the four commonly-used alarm monitoring policies. One or more
policies can be used at the same time.
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Severity-based priority policy

When this policy is used, the system forwards alarms in turn and in accordance with
the severity levels of alarms. If multiple alarms of different severity levels are reported
at the same time, the system will send the alarms with the highest severity first, and
then those with lower severities to the alarm box or relevant personnel.
First-time policy
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This policy is intended to minimize the adverse impact of faults on services. When
this policy is used, the system immediately sends the alarms received from managed
elements to the alarm box, and relevant personnel via a short message.
l
Multi-receiver policy
When this policy is used, the system sends the alarm information to multiple receivers.
This policy ensures that alarms can be handled immediately as long as one of the
receivers successfully receives the alarm information.
Multi-way policy
Multiple ways, such as alarm sound, short message, and E-mail, can be used at the
same time to notify the occurrence of alarms. This policy ensures that immediate
troubleshooting can be performed even if one alarm forwarding way does not apply.
2.2 Alarm Monitoring Methods

Three methods are available for monitoring alarms in a network:
l
Alarm monitoring via EMS

The EMS receives alarm information reported by managed NEs, detects alarms
reported in the system, and displays all detected alarms on the client GUI. It can be
used to monitor the operating status of a network. You can conveniently query and
view all the alarms generated in the entire system.
An advantage of this alarm monitoring method is that other information, such as
topology information, configuration data, and performance data, can also be viewed
on the client GUI. With the analysis of the alarm information and other related
information, faults in the network can be more easily located. In addition, you can
forward important alarms to maintenance personnel through short messages or
E-mails on the client GUI.
Alarm monitoring via alarm box

The alarm box is a tool used to convey alarm information fast and intuitively. It can be
connected to the NetNumen U31 system through a broadband network. The system
transfers alarm information to the alarm box through TCP/IP. After receiving alarms,
the alarm box displays them on the LCD screen and activates visual and audible
alarms.
The alarm box displays the details of received alarms on its LCD screen. You
can read the details by pressing the scroll key.
The alarm box provides voice prompts and beep sounds as alarm indications.
In addition, the alarm box can notify relevant personnel of alarms and alarm clearing
information via short messages through its built-in SMS module.
l
Alarm monitoring via short message or E-mail
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Chapter 2 Alarm and Notification Monitoring
The NetNumen U31 system can forward the alarm information to relevant personnel
via a short message or E-mail. This function enables them to know the operating
status of the network even if they are not on site.
An active alarm can be forwarded to specified personnel via a short message or

E-mail.
An alarm forwarding rule can be created for automatically forwarding active

alarms that meet specified conditions via a short message or E-mail.
Before forwarding alarms via a short message or E-mail, you must configure the
required parameters in Configuration Center. For how to configure short message
monitoring parameters and E-mail monitoring parameters, refer to "2.2.1 Configuring
Short Message Monitoring Parameters" and "2.2.2 Configuring E-Mail Monitoring
Parameters".
2.2.1 Configuring Short Message Monitoring Parameters

This procedure describes how to configure short message monitoring parameters in the
configuration center of the NetNumen U31 system before using short messages to forward
alarms.
The short message monitoring parameters can be configured during the process of
installing the NetNumen U31 server software. After the NetNumen U31 server software is
installed, you can start the configuration center and configure the parameters after exiting
the server software. To validate the parameter configuration, the NetNumen U31 server
must be restarted after the configuration is completed.
Caution!
Do not exit the NetNumen U31 server software unless absolutely necessary. Exiting the
NetNumen U31 server software results in an interruption of network management services.
Prerequisite
l
l
l
The NetNumen U31 server and the SMS module are connected properly.
The information of the mobile phone number to be forwarded is acquired.
The user account (for example, "omc") that is used for installing the NetNumen U31
server software is acquired.
Steps
1. Log in to the NetNumen U31 server as the "omc" user, and execute the following
commands to change the current directory to ums-server in the installation path
($HOME) of the server software and exit the server software:
cd $HOME/ums-server
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./shutdown-console.sh
2. Execute the following commands to change the current directory to uif in the
installation path of the server software and start the configuration center:
cd $HOME/uif
./runPlugCenter.sh
The NetNumen Unified Management System Configuration Center window is
displayed.
3. In the left navigation tree, select Common Configuration > Common Property,
expand the Forward node on the Server tab in the right pane, and select the Forward
type node. The default type 4 (forwarding alarm short messages via alarm box) is
displayed in the Value of config drop-down list, see Figure 2-1.
Figure 2-1 Forward Type Node
For a description of the available short message forwarding types, refer to Table 2-1.
Table 2-1 Short Message Forwarding Types
Short Message Forwarding
Description
Value of
Type
Config
Forwarding short messages
Alarm short messages are forwarded to
via a GSM modem
relevant personnel via the SMS module
connected to the NetNumen U31 server.
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Short Message Forwarding
Description
Value of
Type
Config
Alarm short messages are sent to the short
via SMPP
message center through Short Message Peer
to Peer Protocol (SMPP). The short message

center then forwards the short messages to
relevant personnel.
via CMPP
message center through ChinaMobile Point
to Point (CMPP). The short message center

then forwards the short messages to relevant
personnel.
Alarm short messages are forwarded to
via an alarm box
relevant personnel via the SMS module built
4 (default)
in the alarm box.

The NetNumen U31 system sends alarm short
via a private transferring
messages to a specified Enterprise Message
interface
Bus (EMB), which then forwards the alarm
short messages.
This type is developed in accordance with user
requirements, and is not provided for the time
being.
via SGIP
message center through Short Message
Gateway Interface Protocol (SGIP). The

short message center then forwards the short
messages to relevant personnel.
via SMGP
message center through Short Message
Gateway Protocol (SMGP). The short message

center then forwards the short messages to
relevant personnel.
4. Select a short message forwarding type from the Value of config list in accordance
with the actual condition, and then set the required parameters.
l If it is required to forward short messages via an alarm box, select 4 from the Value
of config list, select Forward > Alarm Box Forward > IP address of alarm box
for forwarding SMS, and enter the IP address of the alarm box in the Value of
config text box, see Figure 2-2.
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Figure 2-2 IP Address of Alarm Box for Forwarding SMS Node
Note:
In this forwarding type, if a short message exceeds the maximum length, the
system automatically divides it into multiple short messages.
If it is required to forward short messages via a GSM modem, select 1 from the
Value of config list, and expand Forward > GSM Modem Forward, see Figure
2-3.
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Figure 2-3 GSM Modem Forward Node
Set the parameters under the GSM Modem Forward node. For a description of
the parameters, refer to Table 2-2.
Table 2-2 GSM Modem Forwarding Function Parameters
Parameter
Description
GSM Modem equipment
Sets the serial port to which the SMS module is connected.
serials
In the Windows operating system, enter COM1 if the SMS

module is connected to serial port 1; enter COM2 if the
SMS module is connected to serial port 2.
In the Linux operating system, enter /dev/ttyS0 if the

SMS module is connected to serial port 1; enter /dev/
ttyS1 if the SMS module is connected to serial port 2.
In the Solaris operating system, enter /dev/cua/a if

the SMS module is connected to serial port 1; enter /
dev/cua/b if the SMS module is connected to serial
port 2.
The default value is COM1.

GSM part times
Sets the maximum number of segments into which a

short message can be divided when it contains too many
characters. The default value is 3.
GSM receiver number
Sets cellphone numbers of the receivers to whom short

messages can be sent. User can set multiple cellphone
numbers, which are separated by commas.
If no receiver cellphone number is set in the NetNumen U31
system, the parameter setting becomes valid.
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If it is required to forward short messages through SMPP, select 2 from the Value
of config list, and expand Forward > SMPP Forward, see Figure 2-4.
Figure 2-4 SMPP Forward Node
Set the parameters in accordance with the information provided by the operator,
including the IP address and port number of the SMPP gateway, user name and
password for accessing the short message center, source Type of Number (TON),
destination TON, source Number Plan Indicator (NPI), destination NPI, source
number for sending short messages, encoding mode of short messages, and the
system type used for setting up connection to the short message center.
l
If it is required to forward short messages through CMPP, select 3 from the Value
of config list, and expand Forward > CMPP Forward, see Figure 2-5.
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Figure 2-5 CMPP Forward Node
including the IP address and port number of the CMPP gateway, ICP, SP identity,
service identity, subscriber type and phone number for accounting, message
source, charge type, charge code, and encoding mode.
l
If it is required to forward short messages through SGIP, select 6 from the Value
of config list, and expand Forward > SGIP Forward, see Figure 2-6.
Figure 2-6 SGIP Forward Node
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such as the IP address and port number of the SGIP gateway, user name and
password for accessing the short message center, SP identity, server type, link
identity, login type, phone number for accounting, and the enterprise code.
l
If it is required to forward short messages through SMGP, select 7 from the Value
of config list, and expand Forward > SMGP Forward, see Figure 2-7.
Figure 2-7 SMGP Forward Node
such as the IP address and port number of the SMGP gateway, user name and
password for accessing the short message center, SP identity, server type, charge
type, charge per short message, monthly fee, encoding mode of short messages,
phone number for accounting, product identity, and the link identity.
5. On the Server tab in the right pane, select Forward > Country code, and set the
receiver's country code in the Value of config text box (for example, 86), see Figure
2-8.
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Figure 2-8 Country Code Node
6. Click Save. A message confirming the configurations is displayed.

7. Click OK, and then click Close in the NetNumen Unified Management System
Configuration Center window.
8. Execute the following commands to change the current directory to ums-server in
the installation path ($HOME) of the server software and start the NetNumen U31 server
software:
cd $HOME/ums-server
nohup ./console.sh &
End of Steps
2.2.2 Configuring E-Mail Monitoring Parameters

This procedure describes how to configure E-mail monitoring parameters in the
configuration center of the NetNumen U31 system before using E-mails to forward alarms.
The E-mail monitoring parameters can be configured during the process of installing the
NetNumen U31 server software. After the NetNumen U31 server software is installed, you
can start the configuration center and configure the parameters after exiting the server
software. To validate the parameter configuration, the NetNumen U31 server must be
restarted after the configuration is completed.
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Caution!
Do not exit the NetNumen U31 server software unless absolutely necessary. Exiting the
NetNumen U31 server software results in an interruption of network management services.
Prerequisite
l
l
l
The NetNumen U31 server and the mail server are connected properly.
The information of the E-mail box address to be forwarded is acquired.
The user account (for example, "omc") that is used for installing the NetNumen U31
server software is acquired.
Steps
1. Log in to the NetNumen U31 server as the "omc" user, and execute the following
commands to change the current directory to ums-server in the installation path
($HOME) of the server software and exit the server software:
cd $HOME/ums-server
./shutdown-console.sh
2. Execute the following commands to change the current directory to uif in the
installation path of the server software and start the configuration center:
cd $HOME/uif
./runPlugCenter.sh
The NetNumen Unified Management System Configuration Center window is
displayed.
3. In the left navigation tree, select Common Configuration > Common Property, and
expand the Forward node and then the Mail Forward node on the Server tab in the
right pane, see Figure 2-9.
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Figure 2-9 Mail Forward Node
4. Set the required parameters under the Mail Forward node.

For a description of the parameters, refer to Table 2-3.
Table 2-3 E-Mail Forwarding Parameter Descriptions
Parameter
Mail server IP
Description
Sets the IP address of the E-mail server used for forwarding
alarm information.
Mail server port
Sets the port number of the E-mail server.

Default: 25.
Mail server need auth
Sets whether authentication is needed for logging in to the

E-mail server. The value range is Yes and No. If Yes is
selected, the user name and password are required.
Mail server username
Sets the user name used for logging in to the E-mail server
when authentication is required.
Mail server password
Sets the login password when authentication is required.
Mail server's FromAddress
Sets the E-mail address from which the E-mail containing

alarm information is sent, for example, test@zte.com.cn.
Mail encoding
Selects an E-mail encoding mode from the Value of config

list.
Mail text format
Selects an E-mail content format from the Value of config list.
5. Click Save. A message confirming the configurations is displayed.
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6. Click OK, and then click Close in the NetNumen Unified Management System
Configuration Center window.
7. Execute the following commands to change the current directory to ums-server in
the installation path ($HOME) of the server software and start the NetNumen U31 server
software:
cd $HOME/ums-server
nohup ./console.sh &
End of Steps
2.3 Monitoring Alarms in Real Time

This procedure describes how to monitor alarms in real time.
Context
By monitoring active and history alarms in real time, you can obtain the latest alarm
information of the NEs managed by NetNumen U31.
Steps
1. To view the active alarms and history alarms in real time, perform one of the following
operations in the client window:
l On the menu bar, select Fault > Alarm Monitoring.
l On the toolbar, click .
l On the Management tab in the navigation pane, double-click Alarm Monitoring
under the Alarm Monitoringnode.
The Alarm Monitoring tab is displayed in the left pane of the client window, see Figure
2-10. The upper part of the tab displays the active alarms. The lower part displays the
history alarms.
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Figure 2-10 Alarm Monitoring Tab
1. Active alarms
2. History alarms
End of Steps
2.4 Monitoring Notifications in Real Time

Context
By monitoring notifications, you can obtain the information of the latest events occurring in
the network and determine whether it is necessary to process these events.
The following procedure describes how to view real-time notifications in the client window.
Steps
1. On the menu bar of the client window, select Fault > Notification Monitoring. The
Notification Monitoring tab page is displayed in the right pane of the client window,
see Figure 2-11.
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Figure 2-11 Notification Monitoring Tab
2. (Optional) Perform the required operations, such as export displayed columns, export
all columns, print, clear table, view full screen, stop refreshing, customize displayed
columns, view details, and view handling suggestions.
End of Steps
2.5 Monitoring Alarms by NE

This procedure describes how to monitor the active alarms of a specific NE in the client
window.
Context
The system can count the active alarms of all severity levels for each NE in the managed
network. In addition to viewing the statistical information of active alarms, you can monitor
the active alarms of a specific NE.
Steps
1. Perform either of the following operations:
l On the menu bar of the client window, select Fault > Alarm Monitoring by NE.
l On the Management tab in the navigation pane, double-click Alarm Monitoring
by NE under the Realtime Monitoring node.
The Alarm Monitoring by NE tab is displayed, see Figure 2-12
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Figure 2-12 Alarm Monitor by NE Tab
Note:
The
button is used to save the alarm information to a specified directory in the
local computer or the server.
2. Expand the NE tree, locate the NE whose active alarms are to be viewed, and then
view the details.
l To monitor all active alarms of the NE, right-click the corresponding cell and select
Detail from the shortcut menu. Alternatively, double-click the corresponding cell
on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab is displayed, listing all active alarms of this NE (see Figure 2-13), or the
active alarms of a specific severity (see Figure 2-14).
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Figure 2-13 Tab for Monitoring Active Alarms of an NE
Figure 2-14 Tab for Monitoring Active Major Alarms of an NE
End of Steps
2.6 Monitoring Active Alarms by NE Type

Context
The system can count the active alarms of all severity levels in the managed network by
NE type. In addition to viewing the statistical information of active alarms by NE type, you
can monitor the active alarms reported by all NEs of the same type.
The following procedure describes how to monitor the active alarms reported by all NEs
of the same type.
Steps
l On the menu bar of the client window, select Fault > Alarm Monitoring by NE
Type.
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On the Management tab in the navigation pane, double-click the Alarm

Monitoring by NE Type under the Realtime Monitoring node.
The Alarm Monitoring by NE Type tab is displayed, see Figure 2-15
Figure 2-15 Alarm Monitoring by NE Type Tab
2. Expand the resource type tree, locate the type of the NEs whose active alarms are to
be viewed, and then view the details.
l To monitor all active alarms of the NE type, right-click the corresponding
cell and select Detail from the shortcut menu. Alternatively, double-click the
corresponding cell on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab is displayed, listing all active alarms reported by all NEs of this NE type (see
Figure 2-16), or the active alarms of a specific severity (see Figure 2-17).
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Figure 2-16 Tab for Monitoring Active Alarms of an NE Type
Figure 2-17 Tab for Monitoring Active Major Alarms of an NE Type
End of Steps
2.7 Viewing Alarms on the Alarm Box

This procedure describes how to view alarm information on the LCD screen of an alarm
box.
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Context
When an alarm box is used, you can directly view the information of alarms on the alarm
box. Upon receiving alarms, the alarm box produces alarm sounds and turns on the
corresponding indicators.
Prerequisite
l
l
The connection between the alarm box and the NetNumen U31 system is normal.
The user has the authority of viewing alarms on the alarm box.
Steps
1. Verify that the alarm box activates any visual or audible alarm.
2. Press the M button on the alarm box. The function menu is displayed.
3. Press the up or down arrow to select the Alarm Querying menu, and then select OK.
The information of the latest alarm is displayed on the screen.
4. Use the up or down arrow to view the information of other received alarms.
End of Steps
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Chapter 3
Alarm and Notification Query

Table of Contents
Overview ....................................................................................................................3-1
Querying Active Alarms by Customized Conditions ....................................................3-2
Querying History Alarms by Customized Conditions .................................................3-11
Querying Notifications by Customized Conditions.....................................................3-15
Managing Query Conditions .....................................................................................3-17
3.1 Overview
The NetNumen U31 system supports the query of active alarms, history alarms, and
notifications in different ways.
Note:
The alarm and notification query functions are also available in the Topology
Management window in addition to the Fault Management window. Users can right-click
an NE agent on the NE Tree tab in the left navigation pane, point to Fault Management
on the shortcut menu, and then select an appropriate command as required, for example,
Active Alarms or History Alarms Within One Day. The subsequent query procedures
are performed in the Fault Management window.
Querying Alarms and Notifications by Default Conditions

The Management tab in the navigation pane of the Fault Management window provides
some shortcut links for quick query of alarms and notifications under the Alarm Query
node, including:
l
l
l
l
l
l
All Active Alarms

Unacknowledged Active Alarms
History Alarms Within One Day
History Alarms Within Three Days
Notifications Within One Day
Notifications Within Three Days
For example, either of the following operations can be performed for querying all active
alarms:
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l
l
Selecting Management Tree > Alarm Query > Active Alarms and double-clicking
the All Active Alarms node.
Selecting Management Tree > Alarm Query > Active Alarms. Right-click the All
Active Alarms node, and then clicking Execute.
Querying Alarms and Notifications of a Specific NE

On the NE Tree tab in the navigation pane of the fault management window, you can query
active alarms, history alarms, or notifications of a specific NE by selecting an appropriate
item on the shortcut menu. These menu items are:
l
l
l
l
l
l
l
l
Active Alarms
Unacknowledged Active Alarms
Active Alarms Within One Hour
Active Alarms Within One Day
History Alarms Within One Day
History Alarms Within Three Days
All The History Alarms
Current Notifications
Querying Alarms and Notifications by Customized Conditions

You can customize query conditions to query specific active alarms, history alarms, or
notifications as needed, and save the customized query conditions as a template, which
can be used for future alarm or notification queries with the same query conditions.
3.2 Querying Active Alarms by Customized Conditions

Context
In addition to querying active alarms by conditions predefined by the system, you can
customize query conditions to obtain the specified active alarms as required. All query
conditions are optional. If no item is selected, the system considers that all items are
selected. For example, if no specific alarm type is selected, the system will query the
alarms of all types.
This procedure describes how to query specific active alarms by customized conditions.
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Chapter 3 Alarm and Notification Query
Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example,
a board in a device reports an alarm, but this alarm is reported by the device to the
EMS. To query such an alarm, you can select the device or the board when selecting
the NE in the NE tree.
1. In the Fault Management window, perform one of the following operations:

l On the menu bar, select Fault > Query Active Alarms.
l On the Management tab, select Management Tree > Alarm Query. Right-click
Active Alarms, and then click New Active Alarm Query.
l On the Management tab, select Management Tree > Alarm Query > Custom
Query. Right-click My Query and then click New Active Alarm Query.
The Query Active Alarms dialog box is displayed with five tabs. By default, the
Location tab is displayed, see Figure 3-1.
Figure 3-1 Query Active Alarms Dialog Box (Location Tab)
2. On the Location tab, perform the following operations:

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Note:
The details of an alarm records the locations of both the NE reporting this alarm and
the NE influenced by this alarm. The query result contains this alarm when the location
of either NE is selected on the Location tab as a query condition.
a. Select NE type(s) from the NE Type drop-down list.

b. Select the product from the Product drop-down list.
c. Select the element(s) whose active alarms are to be queried in the NE tree.
d. Use the arrow buttons to add the selected elements to the right list box.
For a description of the functions of the arrow buttons on the Location tab, refer to
Table 3-1.
Table 3-1 Arrow Button Function Descriptions
Button
Description
Remarks
Adds one or multiple selected
A single selected node is marked
nodes.
with a file icon (
Adds the selected node(s) and all
A selected node with all its child
their child nodes.
nodes is marked with a folder icon

(
Removes one or multiple added
).
).
nodes.
Removes all added nodes.
Executes the filter function by
displaying NEs matching the

keywords.
3. To query active alarms with specific alarm codes, perform the following operations:
a. Click the Alarm Code tab. The Alarm Code tab is displayed, see Figure 3-2.
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Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab)
l
l
l
Note:
The system supports query by keyword. You can enter a keyword in the Enter
filter text box, and then click
to quickly locate the required alarm codes.
The
icon is used to select all alarm codes at a time.
The Exclude Mode can be selected for adding those alarm codes that are
not selected in the resource type tree.
b. Expand the Resource Type tree to locate the required alarm code(s).
c. Click the alarm code(s), and then click
right list box
to add the selected alarm code(s) to the
4. To query active alarms of specific standard alarm codes, perform the following
operations:
a. Click the Probable Cause tab. The Probable Cause tab is displayed, see Figure
3-3.
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Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab)
Note:
The NetNumen U31 system summarizes the probable causes of all alarms in
accordance with international specifications (such as ITU-T M.3100, ITU-T X.721,
ITU-T X.733, and ITU-T X.736) and organizes them as standard alarm codes on
the Probable Cause tab.
The system specifies an alarm code and a standard alarm code for each alarm.
Multiple alarm codes may correspond to the same standard alarm code. For
example, the alarm codes 198099803 and 1501001 correspond to the same
standard alarm code 566 (Connection establishment error).
Alarms related to Code Division Multiple Access (CDMA) NEs have not standard
alarm code, so they cannot be queried by standard alarm code.
The required alarms cannot be found until appropriate alarm codes and standard
alarm codes having mapping relationships are selected on the Alarm Code and
Probable Cause tabs.
b. Select the standard alarm codes in the Probable Cause tree, and then click
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5. To query active alarms reported, acknowledged, or unacknowledged during a specific

period, perform the following operations:
a. Click the Time tab. The Time tab is displayed, see Figure 3-4.
Figure 3-4 Query Active Alarms Dialog Box (Time Tab)
Note:
If the NetNumen U31 client is located in a different time zone from that of the
NEs reporting the alarms and the time zone support function is enabled in the
NetNumen U31 system, the reference time zone can be determined before the
setting of time period for alarm query.
l
l
NE Wall-Time: This option indicates that the specified time period for alarm
query is in accordance with the time zone of the NEs.
Client Time Zone (GMT+08:00): This option indicates that the specified time
period for alarm query is in accordance with the time zone of the client.
b. Select a time zone, and then set the period(s) under Raised Time, and/or
(Un)ACK Time.
6. Click the Others tab. The Others tab is displayed, see Figure 3-5.
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Figure 3-5 Query Active Alarms Dialog Box (Others Tab)
7. Perform appropriate operations as needed as follows:

l To query active alarms of specific type(s), select the alarm type(s) under Alarm
Type.
l To query active alarms of specific severity level(s), select the severity level(s)
under Perceived Severity.
l To query active alarms in accordance with their acknowledgement status, select
Acknowledged and/or Unacknowledged under ACK State.
l To query active alarms of an NE whose IP address is known, enter the IP address
under NE IP.
l To query active alarms, click the Advanced button, and then set parameters in
the displayed Advanced dialog box shown in Figure 3-6 in accordance with the
following conditions:
On the Advanced tab, enter keywords for the (Un)ACK User ID, comment,
and/or alarm ID, and select the visibility, correlation, and/or testing status.
Correlated alarms are invisible by default. When correlated alarms are
queried, invisible alarms will also be queried.
On the Additional Information tab, enter the site ID (office), alarm object
type, alarm object ID, or board type.
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Figure 3-6 Advanced Dialog Box for Active Alarm Query
8. Click OK. The Query Active Alarms tab is displayed in the client window, listing the
query results of active alarms, see Figure 3-7.
Figure 3-7 Query Results of Active Alarms
For a description of the buttons and drop-down list boxes on the toolbar, refer to Table
3-2.
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Table 3-2 Buttons and Drop-Down List Boxes on the Toolbar of the Alarm Query
Result Tab
Button
Description
Two buttons are available after the down arrow is clicked:
: Exports all columns in the query results
into a file.
: Exports all visible columns in the query
results into a file.
Prints the alarm query results.
Resets conditions for querying the active alarms.
Saves the customized query conditions as a query template.
After clicking this button, you need to enter a name for the query
template in the displayed New Query dialog box.
Pins or scrolls the table.
Customizes the displayed columns.
Monitors history alarms in the query results of active alarms.
If any of the active alarms is cleared automatically or manually,
the corresponding alarm is displayed in the History Alarms pane
displayed on the lower part of the Query Active Alarms tab, see
Figure 3-8.
Synchronizes active alarms.
After click this button, you need set the related parameters in the
displayed Synchronize Active Alarms dialog box.
Severity
Filters the alarm query results by severity level (critical, major, minor,
and/or warning).
ACK State
Filters the alarm query results by acknowledgement state

(acknowledged and/or unacknowledged).
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Visibility
Filters the alarm query results by visibility (visible and/or invisible).
Figure 3-8 Query Results of Active Alarms (with the History Alarms Pane)
Note:
When closing the Query Active Alarms tab, you will be asked whether to save
the customized query conditions. If you click Yes, a name is required for the query
template in the displayed Query Active Alarms dialog box.
After the customized query conditions are saved as a query template, you can
right-click it under the My Query node and then click Execute to initiate a query in
accordance with the same query conditions.
End of Steps
3.3 Querying History Alarms by Customized Conditions

This procedure describes how to customize query conditions for querying specific history
alarms.
Context
In addition to querying history alarms by conditions predefined by the system, you can
customize query conditions to obtain the specified history alarms as required. All query
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selected. For example, if no specific alarm type is selected, the system queries history
alarms of all types.
Note:
The setting of some conditions for querying history alarms is similar to that for querying
active alarms. This procedure does not repeat the explanation of the same conditions. For
the details explanation, refer to "3.2 Querying Active Alarms by Customized Conditions".
Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example,
a board in a device reports an alarm, but this alarm is reported by the device to the
EMS.
If a user selects an NE on the Location tab page, the system will query history alarms
reported by this NE (The Match By Additional NE check box is not selected). If the
user selects the Match By Additional NE check box at the same time, the system will
query history alarms reported by this NE.
1. In the fault management window of the client window, perform one of the following
operations:
l On the menu bar, select Fault > Query History Alarms.
l On the Management tab, right-click History Alarms, and then click New History
Alarm Query.
l On the Management tab, right-click My Query under Custom Query, and then
click New History Alarm Query.
The Query History Alarms dialog box is displayed with five tabs. By default, the
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Figure 3-9 Query History Alarms Dialog Box (Location Tab)

a. Select NE type(s) from the NE Type drop-down list as needed.
b. Select the product from the Product drop-down list.
c. Select the NE(s) whose history alarms are to be queried in the NE tree.
d. Use the arrow buttons to add the selected NE(s) to the right list box.
Note:
In the Duration area of the Time tab, you can set the specific alarm-raising duration
accurate to the unit of day, hour, minute, or second.
3. Set parameters on the Alarm Code, Probable Cause, Time, and Others tabs .
4. Click the Others tab. The Others tab is displayed.
5. Click the Advanced button. The Advanced dialog box is displayed, see Figure 3-10.
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Figure 3-10 Advanced Dialog Box
6. Set the query conditions as needed.

l On the Advanced tab, set the clear type, (Un)ACK user ID, clear user ID, remark,
comment, alarm ID, correlation, and/or testing status.
Correlated alarms are invisible by default. When correlated alarms are queried,
invisible alarms will also be queried.
l
On the Additional Information tab, set the site ID (Office), alarm object type,
alarm object ID, or board type.
7. (Optional) To display other alarm clearing types, click the More button. In the displayed
Extended Clear Type dialog box, select the options as needed, and click OK, see
Figure 3-11.
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Figure 3-11 Extended Clear Type Dialog Box
8. In the Advanced dialog box, click OK.

9. In the Query History Alarms dialog box, click OK. The alarm information pane
displays the history alarms meeting the specified conditions, see Figure 3-12.
Figure 3-12 Query Results of History Alarms
End of Steps
3.4 Querying Notifications by Customized Conditions

This procedure describes how to customize query conditions for querying specific
notifications.
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Context
In addition to querying notifications by conditions predefined by the system, you can
customize query conditions to obtain the specified notifications as required. All query
selected. For example, if the occurrence time is not specified, the system queries all
notifications that occurred.
Steps
1. In the Fault Management window, perform one of the following operations:
l On the menu bar, select Query Notifications.
l On the Management tab, select Management Tree > Alarm Query. Right-click
Notifications, and then click New Notification Query.
l On the Management tab, select Management Tree > Alarm Query > Custom
Query. Right-click My Query and then click New Notificatoin Query.
The Query Notifications dialog box is displayed with three tabs. By default, the
Figure 3-13 Query Notifications Dialog Box
2. On the Location tab, select the NE type and Product, click the NE(s) to be queried
in the NE list box, and then click
to add the NE(s).
3. Click the Notification Code tab. The Notification Code tab is displayed.
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4. Select the notification codes in the left list box, and then click

6. Set the time range and/or additional information as the query conditions.
On the Others tab, you can click Advanced, and set advanced conditions in the
Advanced dialog box, such as office ID, alarm object type, alarm object ID, and board
type.
7. Click OK. The alarm information pane displays the queried notifications, see Figure
3-14.
Figure 3-14 Notification Query Results
You can also save the customized query conditions as a query template for future
use. For details, see the follow-up actions in the section "Querying Active Alarms by
Customized Conditions".
End of Steps
3.5 Managing Query Conditions

3.5.1 Customizing Query Conditions
In the fault management window, you can customize conditions (such as location, time,
cause, description, and system type) for querying specific alarms or notifications and save
the query conditions as a query template for repeated use. The created query can be
modified, deleted, renamed, copied, and saved as another query.
The customized queries are classified into two categories in accordance with their visibility:
l
My Query: Queries under this node are visible only to the current user.
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Department's Query: Queries under this node are visible to users in the same
department as the current user.
Creating a new query of active alarms, history alarms, or notifications involves similar
procedures. You can create a new query under the My Query node or the Department's
Query node. This procedure describes how to create a new query for active alarms under
My Query.
Steps
1. In the Fault Management window, select Management Tree > Alarm Query >
Custom Query on the Management tab, right-click My Query, and then click New
Active Alarm Query. The Query Active Alarms dialog box is displayed, see Figure
3-15.
Figure 3-15 Query Active Alarms Dialog Box
2. Set query conditions on the Location, Alarm Code, Probable Cause, Time, and
Others tab.
3. Click OK. The query results are displayed in the alarm information pane, see Figure
3-16.
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Figure 3-16 Query Results of Active Alarms
4. Click
on the toolbar. The New Query dialog box is displayed.
5. Enter a name for the query, and then click OK. The new query is displayed under the
My Query node on the Management tab.
End of Steps
3.5.2 Exporting Query Conditions to an XML File

This procedure describes how to export the predefined query conditions (History Alarms
Within One Day) to an XML file.
Context
The default query conditions predefined by the NetNumen U31 system and customized by
you can be exported to an XML file.
Steps
1. On the Management tab in the navigation pane, right-click the History Alarms Within
One Day node, and then click Export Condition. The Save dialog box is displayed.
2. Enter or select a directory for saving the exported query conditions from the Save in
drop-down list, change the file name in the File name box as needed, and then click
Save. An XML file containing the exported query conditions is displayed under the
specified directory.
End of Steps
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3.5.3 Importing Query Conditions From an XML File

This procedure describes how to import an XML file under the My Query node for creating
a query template.
Context
You can specify query conditions in an XML file in the format supported by the NetNumen
U31 system, and then import the predefined query conditions to the NetNumen U31 system
as a new customized query template.
The procedures for importing query conditions under the My Query node and the
Department's Query node are the same.
Prerequisite
The format of query conditions defined in the XML file to be imported meets the requirement
of the NetNumen U31 system.
Note:
To view the required format of query conditions in an XML file, you can open an existing
XML file that contains the query conditions exported from the NetNumen U31 system.
Steps
1. On the Management tab in the navigation pane, right-click the My Query node under
Custom Query, and then click Import Condition. The Open dialog box is displayed.
2. Select the directory of the XML file from the Look in drop-down list, select the XML
file to be imported, and then click Open. The Import Query dialog box is displayed,
asking for a name for the imported query template.
3. Enter a name in the Query Name box, and then click OK. A query template is displayed
under the My Query node on the Management tab in the navigation pane.
End of Steps
3.5.4 Copying and Pasting Query Conditions

Context
By copying and pasting existing query conditions, default query conditions, or customized
query conditions, you can create a new query template conveniently.
The procedures for copying a query template under the My Query node and the
Department's Query node are the same. This procedure describes how to copy and
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paste the query conditions of the query Unacknowledged Active Alarms under the My
Query node.
Steps
1. On the Management tab in the navigation pane, right-click the Unacknowledged
Active Alarms node, and then click Copy.
2. Right-click the My Query node under Custom Query, and then click Paste. The same
query template (Unacknowledged Active Alarms) is displayed under the Custom
Query node on the Management tab.
Note:
If you copy a customized query template and paste it to the Custom Query node, a
new template name is required. You can modify the query conditions to create a new
query template based on the existing query conditions.
End of Steps
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Chapter 4
Alarm Statistics
Table of Contents
Overview ....................................................................................................................4-1
Setting the Default Conditions for History Alarm Statistics ..........................................4-2
Viewing the Statistic Data of History Alarms by a Predefined Template.......................4-5
Customizing the Basic Statistics of History Alarms .....................................................4-6
Customizing the Busy-Time Statistics of History Alarms ...........................................4-10
Customizing Important Alarm Code Statistics of History Alarms ...............................4-14
Creating a Template for Customized Statistics of History Alarms ..............................4-17
Creating a Timing Statistic Task................................................................................4-19
Creating a Timing Export Task..................................................................................4-22
Viewing Statistics on the Alarm Panel.......................................................................4-26
Viewing the Statistics of Active Alarms in Important Sites .........................................4-27
4.1 Overview
The NetNumen U31 system provides the alarm statistics function. The statistical result
can be displayed in the form of a table, bar chart, or pie chart on the client GUI. The alarm
statistics functions provided by the NetNumen U31 can be classified into the following
types:
l
l
l
l
History alarm statistics in accordance with predefined counting rules

History alarm statistics in accordance with customized counting rules
Timing task management related to alarm statistics
Statistics of active alarms in important sites
History Alarm Statistics in Accordance With Predefined Counting Rules

You can view the statistical results of alarm frequency and duration in accordance with
different predefined counting rules, including:
l
l
l
l
l
l
Alarm frequency statistics by NE

Alarm frequency statistics by NE type
Alarm frequency statistics by alarm code
Alarm frequency statistics by time
Alarm frequency and duration statistics by group
Alarm frequency and duration statistics by alarm-acknowledging user
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Note:
If no special statistical condition is specified, the system counts all history alarms reported
during the latest five days by default. To obtain the statistical result of specific history
alarms, you can set appropriate conditions in advance before viewing the statistical result.
History Alarm Statistics in Accordance With Customized Counting Rules

In addition to the predefined counting rules, you can customize counting rules to obtain
the statistical information of history alarms, including:
l
l
l
Basic statistics of the frequency and average duration of history alarms

Busy-time statistics of the frequency and average duration of history alarms
Important alarm code statistics of the frequency and average duration of history alarms
The customized counting rules can be saved as templates for the convenience of future
statistical results viewing.
Timing Task Management Related to Alarm Statistics

The system also specifies two types of tasks to periodically export specific statistical results
and specific alarms to files. They are:
l
l
Timing statistic task

Timing report task
You can create, view, modify, activate, suspend, and delete these tasks.
Statistics of Active Alarms in Important Sites

The system supports the classification of important sites into VIP sites, Class-B sites, and
Class-C sites with their importance descending. You can view the statistical information of
active alarms in these sites separately.
4.2 Setting the Default Conditions for History Alarm

Statistics
This procedure describes how to set the default statistical conditions for counting specific
history alarms.
Context
To obtain the statistical result of specific history alarms, you can set appropriate conditions
in advance to specify the history alarms. After the conditions are set, the system will
first query the required history alarms and then count these alarms by predefined rules to
provide the statistical results.
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Chapter 4 Alarm Statistics
Steps
1. In the navigation pane of the fault management window, double-click Default Statistic
Setting on the Statistic tab. The Default Statistic Setting dialog box is displayed with
three tabs. By default, the Location tab is displayed, see Figure 4-1.
Figure 4-1 Default Statistic Setting Dialog Box (Location Tab)

a. Select an NE type from the NE Type drop-down list.
b. Click the NE(s) whose history alarms are to be counted in the NE tree.
c. Click appropriate arrow buttons to select the history alarms.
3. To count history alarms with specific alarm codes, perform the following operations:
a. Click the Alarm Code tab. The Alarm Code tab is displayed, see Figure 4-2
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Figure 4-2 Default Statistic Setting Dialog Box (Alarm Code Tab)
b. Select the alarm codes.

5. Perform the following operations as required:
l To count history alarms reported during a specific period, set the period under
Raised Time.
l To count history alarms of specific alarm types, select the corresponding types
under Alarm Type.
l To count history alarms of specific severity levels, select the corresponding
severity levels under Original Severity.
l To count history alarms acknowledged or unacknowledged by a specific user,
enter the user name in the (Un)ACK User ID box.
Figure 4-3 shows an example of the Others tab.
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Figure 4-3 Default Statistic Setting Dialog Box (Others Tab)
6. Click OK.
End of Steps
4.3 Viewing the Statistic Data of History Alarms by a

Predefined Template
This procedure describes how to obtain the fault codes that corresponded in frequency to
the Top 10 frequent fault codes.
Context
On the Statistic tab in the navigation pane of the fault management window, the system
provides some shortcut links for quick history alarm statistics in accordance with predefined
statistical templates.
l
By NE: The system counts the frequency of history alarms in each NE, and lists the
NEs with Top 5, Top 10, Top 20, or Top 100 alarm frequency in addition to the frequency
sum.
By NE Type: The system counts the frequency of history alarms in all NEs of each NE
type, and lists the NE types with Top 5, Top 10, Top 20, or Top 100 alarm frequency
in addition to the frequency sum.
By Alarm Code: The system counts the frequency of history alarms by alarm code,
and lists the alarm codes with Top 5, Top 10, Top 20, or Top 100 alarm frequency in
addition to the frequency sum.
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l
l
By Time: The system counts the frequency of history alarms by their generation time,
for example, each day in a week, each day in a month, or each hour in a day. The
statistical result arranges the statistical frequency in descending order.
By Group: The system counts the frequency or duration of history alarms in each NE
by alarm severity.
By Ack User: The system counts the frequency or duration of history alarms by the
persons who acknowledged these alarms.
Prerequisite
Appropriate conditions have been set as described in the section "Setting the Default
Conditions for History Alarm Statistics".
Steps
1. On the Statistic tab in the navigation pane of the fault management window, perform
either of the following operations:
l Double-click the Top10 node under By Alarm Code.
l Right-click the Top10 node under By Alarm Code, and then click Execute.
A new tab is displayed, listing the top 10 alarm codes and the corresponding alarm
frequency, see Figure 4-4.
Figure 4-4 Alarm Frequency Statistics By Alarm Code_Top 10
End of Steps
4.4 Customizing the Basic Statistics of History Alarms

This procedure describes how to obtain and view the statistical results of specific history
alarms by setting a statistical template.
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Context
The basic statistic of history alarms includes the statistics of alarm frequency and average
period.
l
l
l
Alarm frequency refers to the total occurrence times of the alarms meeting the
specified conditions.
Alarm period refers to the time duration between the occurrence time and the clearance time.
Average period is obtained by dividing the frequency into the total duration of all
alarms.
You can customize a statistical template and conditions in accordance with the statistical
information.
Note:
A predefined and saved template with appropriate counting rule and conditions for basic
statistics of history alarms can also be used directly for customized statistics of history
alarms.
Steps
1. In the client window, perform one of the following operations:
l Select Fault > History Alarm Basic Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Basic Statistics
on the menu bar.
on the toolbar.
l Click
The Alarm Basic Statistic dialog box is displayed with two tabs. By default, the Basic
tab is displayed, see Figure 4-5.
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Figure 4-5 Alarm Basic Statistic Dialog Box (Basic Tab)
2. On the Basic tab, set a statistical template.

a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
b. Under Statistic Row, select the object(s) which will be displayed as the rows in
the statistical result table. Two statistical objects can be selected. For example,
Alarm Type and Alarm Code are selected.
c. Under Statistic Column, select Severity if the history alarms of different severity
levels are to be counted and the severity has not been selected as a statistical
object under Statistic Row.
d. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
After setting the statistical template, you can preview the format of the statistical result
under Preview. Figure 4-6 shows an example of a statistical result preview.
Figure 4-6 Preview of Statistical Result
3. Click the Condition tab. The Condition tab is displayed, see Figure 4-7.
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Figure 4-7 Alarm Basic Statistic Template Dialog Box (Condition Tab)
4. Set the parameters on the three tabs: Location, Alarm Code, Others.
Note:
On the upper part of the History Alarm Basic Statistics tab displaying the statistical
result, there is a toolbar. You can use the buttons on the toolbar to manage the
statistical result.
5. (Optional) After setting the template for basic statistics of history alarms, you can
click Save As to save the template. The template is displayed under Customized
Statistics on the Statistic tab in the navigation pane.
6. Click OK. The History Alarm Basic Statistics tab is displayed in the client window,
displaying the statistical result in a table, see Figure 4-8.
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Figure 4-8 Basic Statistical Result of History Alarms

Table 4-1 Toolbar Buttons for Managing the Statistical Result
Button
Description
Starts a new statistics after resetting the current statistical template
and conditions.
Exports the statistical result to a CSV, XML, TXT, HTM, PDF, or XLS file.
Prints the statistical result.
Refreshes the statistical result.
Shows the statistical result in the format of bar chart.
Shows the statistical result in the format of pie chart.
End of Steps
4.5 Customizing the Busy-Time Statistics of History

Alarms
This procedure describes how to obtain and view the statistical result of history alarms
during busy hours by setting a counting rule.
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Context
Busy time, or busy hour, refers to a period of time during which the total traffic load in the
network is heavy in a day. The system offers a special function for counting history alarms
in busy hours because alarms reported in such hours require more concern.
In the NetNumen U31 system, you can specify the busy hours in a day, and then set
statistical conditions for counting the frequency and average duration of history alarms in
busy time.
Note:
You can also use a predefined and saved template with appropriate counting rules and
conditions to take busytime statistics of history alarms during busy hours.
Steps
l Select Fault > History Alarm Busy-time Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Busy-time
Statistics on the menu bar.
on the toolbar.
l Click
The History Alarm Busy-time Statistic dialog box is displayed with two tabs. By
default, the Basic tab is displayed, see Figure 4-9.
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Figure 4-9 History Alarm Busy-time Statistic Dialog Box (Basic Tab)
2. On the Basic tab, set a counting rule.

a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
Note:
Those highlighted as Figure 4-9 shows are selected by default. You can click the
hours that are not busy hours to cancel the selection.
b. Under Effective Time, select the busy hours.

c. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
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Figure 4-10 History Alarm Busy-time Statistic Dialog Box (Condition Tab)
4. Set parameters on the three tabs: Location, Alarm Code, and Others.
After setting the template for busy-time statistics of history alarms, you can click Save
to save the template. The template is displayed under Customized Statistics on the
Statistic tab in the navigation pane.
Note:
On the upper part of the History Alarm Busy-time Statistics tab displaying the
statistical result, there is a toolbar. You can use the buttons on the toolbar to
manage the statistical result.
5. Click OK. The History Alarm Busy-time Statistics tab is displayed in the alarm
information pane, displaying the statistical result of busy-hour history alarms in table
format, see Figure 4-11.
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Figure 4-11 Statistical Result of History Alarms in Busy Hours

Table 4-2 Toolbar Buttons for Managing the Statistical Result
Button
Description
Starts a new statistics after resetting the current statistical template
and conditions.
Exports the statistical result to a CSV, XML, TXT, HTM, PDF, or XLS file.
Prints the statistical result.
Refreshes the statistical result.
Shows the statistical result in the format of bar chart.
Shows the statistical result in the format of pie chart.
End of Steps
4.6 Customizing Important Alarm Code Statistics of

History Alarms
This procedure describes how to obtain and view the statistical result of history alarms with
the specified alarm codes.
Steps
1. In the client window, perform either of the following operations:
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l
l
Select Fault > History Alarm ImportantAlarmCode Statistics on the menu

bar.
Select Statistics > History Alarm Statistics > History Alarm Important Alarm
Code Statistics on the menu bar.
The History Alarm ImportantAlarm Code Statistics dialog box is displayed with
two tabs. By default, the Location tab is displayed, see Figure 4-12.
Figure 4-12 History Alarm Important Alarm Code Statistics Dialog Box (Location
Tab)
2. On the Location tab, select an NE and add it to the right box.

3. Click the Alarm Code tab. The Alarm Code tab is displayed, see Figure 4-13.
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Figure 4-13 History Alarm Important Alarm Code Statistics Dialog Box (Alarm
Code Tab)
4. Select the important alarm codes and add them to the right box.
5. On the Time tab, set the alarm raised time.
6. (Optional) Click Save As to save the statistical conditions as a template.
7. Click OK. The History Alarm Important Alarm-Code Statistics tab is displayed in
the alarm information pane, displaying the statistical result of important alarm-code
history alarms in table format, see Figure 4-14.
Figure 4-14 Statistical Result of History Alarms with the Important Alarm Codes
By using the buttons on the toolbar, you can modify the template, export the statistical
result, refresh, and display the line chart.
End of Steps
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4.7 Creating a Template for Customized Statistics of

History Alarms
Context
A template can be created to specify the counting rule and statistical conditions in advance.
This template can be used conveniently for the statistics of concerned history alarms at any
time without repeated settings of statistical conditions. Three types of statistics templates
are supported:
l
l
l
History alarm basic statistics template

History alarm busy-time statistics template
History alarm important alarm code statistics template
Three methods can be used to create a statistics template. This procedure describes how
to create a history alarm basic statistics template by using these three methods.
Steps
l
Method 1:
a. On the Statistic tab in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click New History Alarm
Basic Statistic Template. The New History Alarm Basic Statistic Template
dialog box is displayed, see Figure 4-15.
Figure 4-15 New History Alarm Basic Statistic Template Dialog Box
b. Enter a name for the new template in the Template Name box, and then click OK.
The Alarm Basic Statistic dialog box is displayed.
Note:
For details on setting a counting rule and statistical conditions for basic statistic of
history alarms, see the section "Customizing the Basic Statistics of History Alarms"
in this chapter.
c. Set a counting rule and statistical conditions on the Basic and Condition tabs.
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d. Click OK. A new template is displayed under the Customized Statistics node on
the Statistic tab in the navigation pane.
l
Method 2:
The prerequisite of this method is that the basic statistics of history alarms have been
customized as described in the section "Customizing the Basic Statistics of History
Alarms", and the statistical result is displayed on the History Alarm Basic Statistics
tab.
a. On the History Alarm Basic Statistics tab, click
Basic Statistic Template dialog box is displayed.
on the toolbar. The Alarm
b. Modify the existing counting rule and/or statistical conditions if the existing ones
do not meet the requirements.
c. Click the Save button. The Save As dialog box is displayed.
d. Enter a template name, and then click OK. A new template is displayed under the
Customized Statistics node on the Statistic tab in the navigation pane.
l
Method 3:
The prerequisite of this method is that the XML file containing the template information
is available on the client.
a. On the Statistic tab in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click Import Statistic
Template. The Open dialog box is displayed.
b. Select the directory where the XML file is located from the Look in drop-down list,
select the XML file, and then click the Open button. The Save As dialog box is
displayed.
c. Enter a new name if required, and then click OK. A new template is displayed
under the Customized Statistics node on the Statistic tab in the navigation pane.
You can manage an existing statistics template by right-clicking it on the Statistic tab
and then selecting an appropriate menu item. Refer to Table 4-3.
Table 4-3 Shortcut Menu Items for Managing Statistics Template
Shortcut Menu Item
Description
Execute
Runs the statistics template to obtain the statistical result.
Edit
Modifies the counting rule and/or statistical conditions specified

in the statistics template.
Delete
Deletes the statistics template.
Rename
Renames the statistics template.
Save
Saves the modification of the statistics template. This button is

only activated after the statistics template has been edited.
Save As
Saves the statistics template as another template with a different

name.
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Shortcut Menu Item
Description
Export Statistic Template
Exports the statistics template to an XML file.
End of Steps
4.8 Creating a Timing Statistic Task

You can create a timing statistic task to periodically collect the statistical information of
concerned history alarms and save them in file format on the NetNumen U31 server.
This procedure describes how to create a timing statistic task.
Steps
l On the menu bar, select Fault > Timing Statistic Task Management.
l On the menu bar, select Statistics > History Alarm Statistics > Timing Statistic
Task Management.
The Timing Statistic Task Management tab is displayed, see Figure 4-16. The upper
part of the tab lists all statistic tasks. The lower part lists the operating result of the
selected timing statistic task.
Figure 4-16 Timing Statistic Task Management Tab
2. On the Timing Statistic Task Management tab, click on the toolbar above the All
Statistic Tasks list. The Statistic Task dialog box is displayed, see Figure 4-17.
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Figure 4-17 Statistic Task Dialog Box
3. In the Task Name box, enter a name for the task to be created. This parameter is
mandatory.
4. From the Template Name drop-down box, select a statistical template.
Note:
You can click View to view the details of the selected template.
5. In the Start Time and End Time combo boxes, set the start time and end time for the
new task as needed.
6. From the Task Status drop-down list, select an initial status for the new task:
Activated or Suspended.
7. Select a file type (CSV, XML, XLS, or TXT) for the output of statistical results.
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Note:
When XLS is selected, you can select Format Template and click Select Format
Template to select a template for formatting the statistical results in the generated
files.
8. Under Task execution plan, select a running cycle for the new task: By Day, By
Week, By Month, or Custom.
If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-18.
Figure 4-18 Custom Execution Time Area
For a description of the custom execution time parameters, refer to Table 4-4.
Table 4-4 Custom Execution Time Parameters
Parameter
Description
Task Type
Supports task execution by day, week, and month.
Date
If Task Type is set to Day, this parameter cannot be configured.
If Task Type is set to Week, the value ranges from Monday to

Sunday.
If Task Type is set to Month, the value ranges from 1 to 31.
Time
Specifies the execution time in the format XX:XX:XX.
Add
After setting the task type, date, and time, click this button. Then, the
setting is displayed in the right area. For example, 1, 00:00:00, means
that the task is executed at 00:00:00 on the first day of each month.
9. To set the forwarding parameters, click the Advanced Settings button. The
Advanced Settings dialog box is displayed, where you can set parameters to forward
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the task execution result to an E-mail address or to an IP address via File Transfer
Protocol (FTP) or Secure File Transfer Protocol (SFTP).
l Email Forward tab: Select Enable and then set the Email address, subject, and
content.
l FTP Push tab: Select Enable and then set the protocol type (FTP or SFTP), IP
address, port number, user name, password, and sub folder.
10. Click OK. The created timing statistic task is displayed in All Statistic Tasks list. The
system will execute the timing statistic task in accordance with the scheduled time.
11. (Optional) To view the execution result of the timing statistic task, click the task in the
All Statistic Tasks list and then view the result in the Statistic Task Execute Result
list.
The system automatically stores the statistical result files on the server. You can save
these files to a specified directory on the client by selecting the files from the Statistic
on the toolbar.
Task Execute Result list and then clicking
12. (Optional) To manage the created timing statistic task, use appropriate toolbar buttons
above the All Statistic Tasks list. For the functions of these toolbar buttons, refer to
Table 4-5.
Table 4-5 Toolbar Buttons for Managing Timing Statistic Tasks
Button
Function
Modifies the timing statistic task.
Deletes the timing statistic task when it is suspended.
Activates the timing statistic task when it is suspended.
Suspends the timing statistic task when it is active.
Refreshes the list of timing statistic tasks.
End of Steps
4.9 Creating a Timing Export Task

A timing export task is created to periodically collect the concerned active or history alarms
and save them as CSV files on the NetNumen U31 server for analysis.
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Note:
The NetNumen U31 system can support a limited number of tasks at the same time. Any
tasks beyond the allowed number are stored in a queue and executed when the previous
tasks have been complete. Setting the custom execution time is recommended to arrange
different tasks in a way to avoid task queueing.
This procedure describes how to create a timing export task.
Steps
1. In the client window, select Fault > Timing Export Task Management from the menu
bar. The Timing Export Task Management tab is displayed in the client window, see
Figure 4-19. The upper part of the tab lists all timing export tasks. The lower part lists
running result of the selected timing export task.
Figure 4-19 Timing Export Task Management Tab
On this tab, you can click

to create a timing report task or
timing export task. The procedures are the same.
to create a northbound
2. On the Timing Export Task Management tab, click

on the toolbar above the All
Timing Report Alarm Tasks pane. The Timing Export Alarm Task dialog box is
displayed with two tabs. By default, the Basic tab page is displayed, see Figure 4-20.
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Figure 4-20 Timing Export Alarm Task Dialog Box (Basic Tab)
3. In the Task Name box, enter a name for the timing export task to be created.
4. Select the type of alarms to be collected: Active Alarms or History Alarms.
5. In the Start Time combo box, set the start time for the new task.
6. In the End Time combo box, set the end time for the new task.
7. From the Task Status list, select an initial status for the new task: Activated or
Suspended.
8. Under Task execution plan, select a running cycle for the new task: By Day, By
Week, By Month, By Hour (for active alarms only), or Custom.
Note:
If history alarms are to exported, the By Hour option is unavailable.
After By Hour is selected, two options are available in the Task Export Type area:
l
l
Increment: The task is executed at an interval of one hour to query new active
alarm in the current period.
Full: The task is executed at an interval of one hour to query all active alarm in
the current period.
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If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-21.
Figure 4-21 Custom Execution Time Area
9. To set the forwarding parameters, click the Advanced Settings button, and the
Advanced Settings dialog box is displayed. Set parameters to forward the task
execution result to an E-mail address or to an IP address via FTP or SFTP.
Figure 4-22 Timing Export Alarm Task Dialog Box (Condition Tab)
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11. Set the query conditions on the Location, Alarm Code, Probable Cause, Time, and
Others sub-tabs.
12. Click OK. The created timing export task is displayed in All Timing Export Alarm
Tasks list.
The system will execute the timing export task in accordance with the scheduled time.
After the timing export task is executed, you can click the task in the list of All Timing
Export Alarm Tasks and view its result in the Timing Export Task Execute Result
list.
The system automatically stores the alarm export files on the server. These files can
also be saved to a specified directory on the client by selecting the files in the Timing
on the toolbar.
Export Task Execute Result list and then clicking
13. (Optional) To modify, activate, suspend, or delete the created timing export task, use
an appropriate button on the toolbar of the All Timing Export Alarm Tasks list.
End of Steps
4.10 Viewing Statistics on the Alarm Panel

This procedure describes how to view statistics on the alarm panel.
Context
The alarm panel displays the statistics of alarms at different security levels by their
acknowledgement status.
Steps
1. On the menu bar, select Fault > Alarm Panel. The Alarm Panel dialog box is
displayed, see Figure 4-23.
Figure 4-23 Alarm Panel
The alarm panel displays the statistics of acknowledged and unacknowledged alarms
at different security levels.
By default, the alarm level icons are static.
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2. (Optional) Click the Flash button. The system displays the alarm severity levels by
flashing the icons.
3. (Optional) Click the Sound button. Alarms at different severity levels product different
sounds.
End of Steps
4.11 Viewing the Statistics of Active Alarms in

Important Sites
Context
This procedure describes how to view the statistics of active alarms in important sites.
Note:
This operation is not applicable to CDMA NEs.
The system supports the statistics of active alarms in VIP sites, Class-B sites, and Class-C
sites by hour. You can view the statistical results of active alarms reported during:
l
l
l
l
l
l
The
The
The
The
The
The
latest hour
hour before
hour before
hour before
hour before
hour before
the latest hour

the latest two hours
the latest three hours
the latest four hours
the latest five hours
Prerequisite
The important sites that are concerned most have been set as VIP sites, Class-B sites or
Class-C sites in accordance with the priorities.
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Note:
Important sites can be set as VIP sites, Class-B sites or Class-C sites, and the alarms
occurring in these sites can be counted separately.
To set a site as VIP site, Class-B site or Class-C site, perform either of the following
operations:
l
Select Configuration > MML Terminal on the menu bar, select the site in the NE tree
and then enter appropriate commands on the MML terminal to set the priority of the
sites.
Select Configuration > Common Wireless Configuration Application > VIP
NodeB Priority Query and Setting on the menu bar, and then set the priority of the
sites.
For how to set a site as VIP site, Class-B site, or Class-C site, refer to the NetNumen
U31 R58 Unified Element Management System MML Terminal Operation Guide or the
NetNumen U31 R58 Unified Element Management System Configuration Application
Operation Guide.
Steps
1. Select the statistics of sites at a specific priority level.
l To view the statistics of active alarms in VIP sites, select Fault > Wireless Fault
Management > VIP Site Alarm Statistics on the menu bar of the client window.
l To view the statistics of active alarms in Class-B sites, select Fault > Wireless
Fault Management > Class B Site Alarm Statistics on the menu bar of the client
window.
l To view the statistics of active alarms in Class-C sites, select Fault > Wireless
Fault Management > Class C Site Alarm Statistics on the menu bar of the client
window.
2. A tab is displayed in the client window, displaying the statistical results of active alarms.
Figure 4-24 shows an example of the VIP Site Alarm Statistics tab, on which the
statistical results of active alarms during six periods are displayed in table format.
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Figure 4-24 VIP Site Alarm Statistics Tab
On the VIP Site Alarm Statistics tab page, the numbers of alarms at different levels
are refreshing in real time.
3. (Optional) To export the alarm statistics of each NE to a specified XLS document, click
, and the Save dialog box is displayed. Set the file name and path, and click Save
in the dialog box.
4. To view the detailed active alarms of a VIP site during a specific period, double-click
a row in the corresponding table. A tab is displayed, listing the active alarms reported
in the VIP site during the period.
End of Steps
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Chapter 5
Alarm and Notification

Management
Table of Contents
Overview ....................................................................................................................5-1
Acknowledging an Active Alarm .................................................................................5-2
Un-acknowledging of an Active Alarm ........................................................................5-2
Clearing an Active Alarm ............................................................................................5-3
Clearing a Root Alarm and its Correlated Alarms........................................................5-4
Adding a Comment to an Active Alarm .......................................................................5-5
Forwarding an Active Alarm via a Short Message or E-Mail........................................5-5
Viewing the Details of an Alarm ..................................................................................5-8
Viewing and Supplementing the Handling Suggestions of an Alarm .........................5-10
Viewing History Alarms Related to an Active Alarm ..................................................5-11
Displaying the Alarm Reporting Time by Time Zone .................................................5-12
Creating a Rule for an Active Alarm..........................................................................5-13
Viewing Related Rules of an Alarm ..........................................................................5-15
Locating the Source NE of an Active Alarm in the Topology Management Window...5-16
Viewing Active and History Alarms via Rack Diagram...............................................5-17
Printing Alarms.........................................................................................................5-19
Exporting Alarms to a File ........................................................................................5-21
Displaying a Root Alarm and its Correlated Alarms...................................................5-22
Synchronizing Active Alarms ....................................................................................5-23
Recollecting History Alarms......................................................................................5-24
5.1 Overview
In the NetNumen U31 system, you can manage active alarms, history alarms, and
notifications displayed in the client window after monitoring or querying them.
The allowable management operations are different for active alarms, history alarms, and
notifications. By right-clicking an active alarm, history alarm, or notification, you can see
the permitted operations on the shortcut menu.
In addition to the operations supported by the shortcut menu, you can export and print
and
on the toolbar.
alarms and notifications by clicking
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5.2 Acknowledging an Active Alarm

This procedure describes how to acknowledge an active alarm.
Context
When a new alarm is received from a managed NE, it is displayed as "Unacknowledged"
in the alarm list. You can change the acknowledgement status of this alarm into
"Acknowledged", indicating that the occurrence of this alarm is known. The details of the
acknowledged alarm, such as the occurrence time, owner, and comment, are stored in
the alarm library.
Prerequisite
Active alarms are being monitored or have been successfully queried.
Steps
Note:
To acknowledge multiple alarms at the same time, you can use the CTRL or SHIFT
key to select multiple alarms, and then right-click any selected alarm and select
Acknowledge from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the unacknowledged alarm
to be acknowledged, and then click Acknowledge. The Alarm acknowledge dialog
box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Unacknowledged to Acknowledged. The system records the
information related to the acknowledgement, including the time, person, and comment.
End of Steps
5.3 Un-acknowledging of an Active Alarm

This procedure describes how to un-acknowledge an active alarm.
Context
You can unacknowledge an active alarm if the alarm does not need immediate handling.
After the unacknowledgement, the alarm status changes from "Acknowledged" to
"Unacknowledged"
Prerequisite
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Chapter 5 Alarm and Notification Management
Steps
Note:
To un-acknowledge multiple alarms at the same time, you can use the CTRL or
SHIFT key to select the alarms, and then right-click any selected alarm, and select
Unacknowledge from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the acknowledged alarm to
be unacknowledged, and then click Unacknowledge. The Alarm unacknowledge
dialog box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Acknowledged to Unacknowledged. The system records the
information related to the unacknowledgement.
End of Steps
5.4 Clearing an Active Alarm

This procedure describes how to clear an active alarm.
Context
An active alarm is automatically cleared from the active alarm list and then moved to the
history alarm list after the failure causing this alarm is cleared. An active alarm can also
be forcibly cleared from the active alarm list even if the failure causing it still exists.
Note:
If an active alarm meets the conditions specified in a predefined clearing rule, the system
automatically clears this alarm and puts it into the history alarm list upon receiving it from
the managed element.
Prerequisite
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Steps
Note:
To clear multiple alarms at the same time, you can select the alarms first, and then
right-click any selected alarm, and select Clear from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm to be
cleared, and then click Clear. The Confirm dialog box is displayed.
2. Click OK. The cleared alarm disappears from the active alarm list, turning into a history
alarm. The system records the information related to the clearing action.
End of Steps
5.5 Clearing a Root Alarm and its Correlated Alarms

An alarm that suppresses other alarms is called root alarm, and suppressed alarms are
called correlated alarms. A root alarm is marked with the "+" sign, and its correlated alarms
can be seen.
After a fault is resolved, users can clear the root alarm and correlated alarms, and add
them to the historical alarm list.
Prerequisite
The root alarm is available in the alarm list.
Steps
1. In the Fault Management window, open an alarm list or an alarm query result list,
right-click the root alarm to be cleared, and select Clear Root and Correlated Alarms
from the shortcut menu. The Confirm dialog box is displayed.
2. Click Yes. The root alarm and correlated alarms are cleared.
Note:
The alarm that is configured to be cleared automatically is automatically added to the
historical alarm list.
End of Steps
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Result
The system adds the cleared root alarm and correlated alarms into the historical alarm
list, and users can view them by querying historical alarms. At the same time, the system
records the alarm clearing time and operator in the alarm list.
5.6 Adding a Comment to an Active Alarm

This procedure describes how to add a comment to an active alarm.
Context
An active alarm is commented to add information such as an explanation or a special note
for the alarm.
Prerequisite
Steps
Note:
To add the same comment to multiple alarms at the same time, you cam select the
alarms first, and then right-click any selected alarm, and select Comment from the
shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm that to
which information is to be added, and then click Comment. The Comment dialog box
is displayed.
2. Enter a comment, and then click OK. The system records the information related to
the comment.
End of Steps
5.7 Forwarding an Active Alarm via a Short Message

or E-Mail
This procedure describes how to forward an active alarm via a short message or E-mail.
Prerequisite
l
For the short message method, the NetNumen U31 server and the SMS center is
communicating properly.
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l
l
l
For the E-mail method, the NetNumen U31 server and the mail server is
communicating properly.
The required phone numbers and/or E-mail addresses to which alarms are to be
forwarded are acquired.
The SMS module or the E-mail server is configured in the configuration center of
the NetNumen U31 system. For how to complete the required configurations, refer
to "2.2.1 Configuring Short Message Monitoring Parameters" and "2.2.2 Configuring
E-Mail Monitoring Parameters".
Steps
1. In the alarm list displayed on the client window, right-click an active alarm to be
forwarded, and select Forward from the shortcut menu. The Forward Alarm dialog
box is displayed, see Figure 5-1.
Figure 5-1 Forward Alarm Dialog Box
Note:
Multiple E-mail addresses and phone numbers are separated by commas.
2. Enter E-mail address(es) in the E-mail text box, and phone number(s) in the Phone
text box.
If the E-mails and phone numbers of the required persons are available in the system,
you can perform the following operations to select the E-mail addresses and phone
numbers:
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Note:
For information about how to set the information of a user, including E-mail address
and phone number, refer to the NetNumen U31 R18 Unified Element Management
System Security Management Operation Guide.
a. Click the Address button. The Select Users dialog box is displayed, see Figure
5-2.
Figure 5-2 Select Users Dialog Box
b. From the Available users list, select the user(s), and click the Email and/or Phone
button to add them to the Selected users list.
c. Click OK.
Note:
The default subject and contents of E-mail and short message is determined by a
predefined forward template. You can modify the forward template to change the
default subject and contents to be forwarded by selecting Fault > Setting > Forward
Template Setting on the menu bar of the client window.
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3. On the Forward by email and Forward by SMS tabs, edit the subject and contents
of the E-mail and short message as required.
4. Click OK. The system sends an E-mail and/or a short message containing the alarm
information to the specified personnel.
End of Steps
5.8 Viewing the Details of an Alarm

This procedure describes how to view the details of an active alarm.
Context
Viewing the details of an active alarm helps you locate and handle the failure causing
this alarm. In addition to active alarms, you can view the details of history alarms and
notifications by using the same method.
Steps
Note:
The fields NE and Location specify the location of the NE reporting this alarm.
The fields Additional NE and Additional Location specifies the location of the
NE influenced by this alarm.
The ADMC Alarm field in the details indicates whether the equipment can
automatically report an alarm clearing message. If the field value is "Yes", the
equipment does not report an alarm clearing message when a fault is resolved,
and the alarm information must be manually cleared.
1. In the active alarm list, locate the active alarm to be viewed, and then perform either
of the following operations:
l Double-click the active alarm.
l Right-click the active alarm, and then click Detail.
A dialog box is displayed, displaying the details of the active alarm on the Detail tab.
For the details of an active alarm, see Figure 5-3. For the details of a history alarm,
see Figure 5-4.
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Figure 5-3 Details of an Active Alarm
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Figure 5-4 Details of a History Alarm
2. To view the predefined handling suggestions and/or add user-defined suggestions to

the alarm, click the Handling Suggestions tab.
3. After viewing the alarm details, click Close.
End of Steps
5.9 Viewing and Supplementing the Handling

Suggestions of an Alarm
This procedure describes how to view and supplement the handling suggestions of an
alarm.
Context
The system provides handling suggestions for each alarm. You can handle the faults
causing the alarm in accordance with the suggestion, and supplement other information
or suggestions, for example, additional probable causes, analysis, and repair actions.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Handling
Suggestions. A dialog box is displayed, displaying the default handling suggestions
of the alarm, see Figure 5-5.
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Figure 5-5 Handling Suggestions of an Alarm
2. View the probable causes of the alarm and suggested handling methods.
3. (Optional) Enter handling suggestions in the User-defined Suggestions box, and
then click Save.
4. Click Close.
End of Steps
5.10 Viewing History Alarms Related to an Active Alarm

This procedure describes how to view the history alarms that are associated with the same
NE and have the same alarm code as an active alarm.
Context
l
l
If an alarm is a source alarm, a "+" sign is displayed in the corresponding Root Alarm
Indicator column.
You can perform follow-up actions on the related alarms, such as acknowledge,
unacknowledge, clear, and forward the alarms.
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Steps
Note:
If the selected active alarm has no related history alarm, the Message dialog box is
displayed, prompting that no matching record is found.
1. In the active alarm list, right-click an active alarm, and then click Related History
Alarms. The Related History Alarm tab is displayed in the client window, listing all
related history alarms of the selected active alarm, see Figure 5-6.
Figure 5-6 Related History Alarms
End of Steps
Related Task
Right-click an alarm, and select Related History Alarms or Related Active Alarms from
the shortcut menu. The active or history alarms that are associated with the same NE as
the selected alarm are displayed.
5.11 Displaying the Alarm Reporting Time by Time

Zone
This procedure describes how to display the alarms reported by time and time zone.
Context
For a NetNumen U31 system supporting multiple time zones, if the client is located in a
different time zone from that of the managed NEs, the occurrence time of reported alarms
varies with the selected time zone. The reported alarms can be displayed on the client
GUI in accordance with the time zone of the client or the NEs.
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Steps
Note:
If NE Wall-Time is selected, the occurrence time of alarms displayed in the list is in
accordance with the time zone of the NEs reporting these alarms.
If Client Time Zone is selected, the occurrence time of alarms displayed in the list
is in accordance with the time zone of the client.
1. In the alarm list, right-click any alarm, point to Time Show Style, and then click NE
Wall-Time or Client Time Zone.
End of Steps
5.12 Creating a Rule for an Active Alarm

This procedure describes how to create an alarm acknowledging rule in accordance with
an existing active alarm.
Context
You can create an alarm management rule in accordance with the information of an existing
active alarm. The attributes of this alarm are inherited in the created rule.
The system allows you to create the following alarm management rules:
l
l
l
l
l
l
l
l
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
acknowledging rule
clearing rule
filtering rule
delaying rule
merging rule
counting rule
forwarding rule
triggering script rule
Note:
For the explanations of different alarm rules, refer to "6.1 Alarm Rules".
Steps
1. In the active alarm list, right-click the active alarm, and then select Create Rules
> Alarm Acknowledging Rule. The Alarm Acknowledging Rule dialog box is
displayed with two tabs. By default, the Basic tab is displayed, see Figure 5-7.
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Figure 5-7 Alarm Acknowledging Rule Dialog Box (Basic Tab)
2. On the Basic tab, set the basic information for the new rule to be created.
a. In the Name box, enter a name for the new rule.
b. In the Description box, enter additional information for the new rule as needed.
c. Select an initial status for the new rule: Activate or Suspend.
d. Select the time when the system acknowledges the alarm:
l While Reporting: acknowledges an alarm meeting the specified conditions
when the system receives it from the managed NE.
l While Restoring: acknowledges an alarm meeting the specified conditions
when the alarm is cleared due to the clearing of the failure causing it.
3. Click the Condition tab. The Condition tab is displayed, see Figure 5-8. The location,
alarm code, and other conditions are already set in accordance with the information of
the selected active alarm.
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Figure 5-8 Alarm Acknowledging Rule dialog box (Condition Tab)
4. Modify the conditions on the corresponding sub-tabs if required. A new alarm

acknowledging rule is created. The system will automatically acknowledge active
alarms in accordance with the rule.
5. Click OK.
End of Steps
5.13 Viewing Related Rules of an Alarm

This procedure describes how to view related rules of an alarm.
Context
By checking the related rules of an alarm, you can know what rules are applied to the
alarm. When the alarm meets the conditions specified by a rule, the system takes the
corresponding action on the alarm. For example, if an alarm acknowledgement rule related
to the alarm specifies that the alarm should be automatically acknowledged when the
corresponding fault condition is cleared, the acknowledgement status of the alarm turns
into "Acknowledged" when the fault causing this alarm is cleared.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Related Rules.
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Note:
In the Related Rules dialog box, you can double-click the corresponding row to view
the detailed specification of the alarm rule, and modify, delete, enable or disable a
related rule by clicking appropriate buttons on the toolbar.
If some alarm rule(s) is valid on this alarm, The Related Rules dialog box is
displayed, listing the rule(s) affecting this alarm, see Figure 5-9.
Figure 5-9 Related Rules Dialog Box
If no alarm rule is valid on this alarm, a message is displayed, prompting there

are no related rules.
End of Steps
5.14 Locating the Source NE of an Active Alarm in the

Topology Management Window
This procedure describes how to locate the source NE of an active alarm on the topology
management window. After the operations, the NE icon is identified by a white frame on
the topology map.
Steps
1. In the active alarm list, right-click the active alarm, and then click Locating Alarm
to NE. The client window switches to the topology management window, where the
source NE of the active alarm is highlighted with a white frame on the topology graph,
and all active alarms reported by this NE are displayed on the NE Alarms Table tab
in the lower pane, see Figure 5-10.
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Figure 5-10 Topology Management Window
Note:
For more information about the topology management window, refer to the NetNumen
U31 R18 Unified Element Management System Topology Management Operation
Guide.
End of Steps
5.15 Viewing Active and History Alarms via Rack

Diagram
This procedure describes how to open the rack diagram to view active and history alarms.
Context
If the NE type of an active alarm is managed element (ME), you can open the rack diagram
of the NE by right-clicking this alarm and view the active or history alarms of other boards.
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Steps
Note:
Only alarms with NE type as ME support this function. To check the NE type of an
alarm, right-click the alarm in the alarm list and then click Detail.
If some alarm(s) are reported in a board, the small block on the upper part of the
board blinks in a particular color to indicate the occurrence of alarm(s). The color
of the block indicates the severity of alarms occurring in the board.
1. In the active alarm list, right-click an active alarm, and then click Open Rack Diagram.
The Rack Diagram dialog box is displayed, presenting the board layout on the rack
of the NE reporting this active alarm, see Figure 5-11.
Figure 5-11 Rack Diagram
2. Move the cursor on a board with alarms. The information of the board, as well as the
statistical information of alarms in this board is displayed in a call-out.
3. (Optional) Right-click a board with a blinking block, and then click Show Active Alarm
or Show History Alarm to view all active or history alarms of the board in the displayed
dialog box.
End of Steps
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5.16 Printing Alarms

This procedure describes how to print history alarms reported within the latest 24 hours.
Context
You can print active alarms, history alarms or notifications displayed on the fault
management window. To print specific alarms or notifications, you need to set conditions
and query them so that they are listed on the fault management window.
Prerequisite
The connection between the NetNumen U31 server and the printer to be used is normal.
Steps
1. On the Management tab in the navigation pane, double-click History Alarms
Within One Day. The History Alarms Within One Day tab is displayed on the fault
management window, listing all history alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click . The Print Setup
dialog box is displayed with three tabs. By default, the General tab is displayed, see
Figure 5-12.
Figure 5-12 Print Setup Dialog Box (General Tab)
3. On the General tab, select the printer to be used from the Name drop-down list, and
set the print range and the number of copies.
4. Click the Page Setup tab. The Page Setup tab is displayed, see Figure 5-13.
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Figure 5-13 Print Setup Dialog Box (Page Setup Tab)
5. Set the paper size, orientation, and the margins.
Note:
Three print styles are optional: Recommend Setup, Typical Setup, and Simple
Setup. The displayed items vary with the selected print style. For example, when
Recommend Setup is selected, the printer name, footer, date, and grid will be
printed on the alarm report and the column name will be printed out on every page.
You can also select or clear some items to be displayed on the alarm report as
needed.
6. Click the Advanced tab. The Advanced tab is displayed, see Figure 5-14.
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Figure 5-14 Print Setup Dialog Box (Advanced Tab)
7. Select the print style in the list box.
Note:
Before printing out the alarms, you can preview the alarm report by clicking Preview
All.
8. Click Print.
End of Steps
5.17 Exporting Alarms to a File

This procedure describes how to export history alarms reported within the latest 24 hours
to a file.
Context
The system can export all active alarms, history alarms or notifications displayed on the
fault management window, or the alarm/notification information in some columns to an
XML, TXT, XLS, PDF, HTM, CSV, PRN, or XLSX file. Before exporting specific alarms or
notifications, you need to set the query conditions and query the alarms so that they are
listed on the fault management view.
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Steps
1. On the Management tab in the navigation pane, double-click History Alarms Within
One Day. The History Alarms Within One Day tab is displayed, listing all history
alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click
box is displayed.
. The Save dialog
3. Enter or select a directory for saving the file from the Save in drop-down list
4. Select a file type form the Files of type drop-down list
5. Enter a name for the file in the File name box.
6. Click Save. The Confirm dialog box is displayed.
7. Click OK.
End of Steps
5.18 Displaying a Root Alarm and its Correlated Alarms

For a root alarm, the corresponding Root Alarm Indicator field is marked with the "+" sign.
Users can query correlated alarms based on the root alarm or query the root alarm based
on correlated alarms.
Prerequisite
The root alarm is available in the alarm list.
Context
Users can acknowledge, unacknowledge, clear, comment out or forward correlated
alarms.
Steps
1. In the Fault Management window, open an alarm or historical alarm list, and right-click
the alarm with the corresponding Root Alarm Indicator field being marked with the
"+" sign.
2. Select Show Correlated Alarm from the shortcut menu. A dialog box is displayed,
listing the correlated alarms.
Users can view the root alarm information by selecting correlated alarms.
End of Steps
Follow-Up Action
On the toolbar of the alarm list, select invisible from the visibility field, and correlated
alarms are displayed. Right-click a correlated alarm, and the root alarm information can
be seen.
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5.19 Synchronizing Active Alarms

This procedure describes how to synchronize active alarms from NEs to the EMS.
Context
The alarms generated in the managed NEs may not be displayed on the EMS client in real
time due to transmission delay or network problems in the actual network environment. By
synchronizing active alarms, the EMS can obtain the latest alarms from the managed NEs
for timely analysis and handling of faults.
There are two alarm synchronization methods.
l
l
Method 1: synchronizing alarms from one or more NEs on the NE Tree tab.
Method 2: synchronizing alarms from one or more specified NEs.
Prerequisite
The communication between the NetNumen U31 server and the NEs whose alarms are to
be synchronized is normal.
Steps
l
Method 1:
a. On the NE Tree tab in the navigation pane, expand the NE tree and locate the
NE(s) whose alarms are to be synchronized.
b. Select one or more NEs, right-click any selected NE, and then click Synchronize
Active Alarms. The Message dialog box is displayed, indicating that the
synchronization command was successfully sent.
c. Click OK.
Method 2:
a. On the menu bar of the client window, select Fault > Synchronize Active Alarms.
Alternatively, on the Query Active Alarms tab, click
.
The Synchronize Active Alarms dialog box is displayed, see Figure 5-15.
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Figure 5-15 Synchronize Active Alarms Dialog Box
b. Select an NE type from the NE Type list.

c. Select one or more NEs whose alarms are to be synchronized, and click OK. A
message confirming the successful sending of the synchronization command is
displayed.
d. Click OK. After the synchronization is completed, a message is displayed on the
status bar of the client window, indicating successful synchronization.
End of Steps
5.20 Recollecting History Alarms

This procedure describes how to recollect history alarms from NEs.
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Note:
This function is not applicable to Code Division Multiple Access (CDMA) NEs.
Context
The history alarms stored in the managed NEs may not be displayed on the EMS client
due to transmission delay or network problems in the actual network environment. By
collecting history alarms, the EMS can obtain the latest information of history alarms from
the managed NEs for proper analysis and handling of faults.
Prerequisite
The communication between the NetNumen U31 server and the NEs whose alarms are to
be recollected is normal.
Steps
1. Use either of the following methods to open the Recollect History Alarms dialog box.
l On the menu bar of the client window, select Fault > Recollect History Alarms
.
l In the Query History Alarms window, click
The Recollect History Alarms dialog box is displayed, see Figure 5-16.
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Figure 5-16 Recollect History Alarms Dialog Box
2. In the Raise Time area, set the period during which the history alarms were reported
in addition to selecting NEs.
3. In the NE list, select the NEs whose alarms are to be recollected, and click
them to the Selected list box.
to add
4. Click OK. The Confirm dialog box is displayed, prompting the successful sending of
the synchronization command.
5. Click OK. After the synchronization is completed, a message is displayed on the status
bar of the client window, indicating successful synchronization.
End of Steps
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Chapter 6
Alarm Rule Management

Table of Contents
Alarm Rules ...............................................................................................................6-1
Alarm Rule Management Operations..........................................................................6-6
Creating an Alarm Rule ..............................................................................................6-7
6.1 Alarm Rules

In the NetNumen U31 system, you can define different alarm rules for managing alarms
or notifications reported by managed NEs, for example, acknowledging, clearing, filtering,
or merging specific alarms when these alarms meet the preset conditions in a rule.
Alarm Rule Types

NetNumen U31 allows you to create and manage various alarm rules. The following
defines some common alarm rules.
Note:
The available alarm rules vary with the product types and actual version of the NetNumen
U31 in use.
Alarm Acknowledging Rule

An alarm acknowledging rule specifies the conditions for the automatic
acknowledgement of alarms. In accordance with the alarm acknowledging rule, the
system automatically acknowledges the alarms that meet the specified conditions
once they are received or cleared.
Alarm Clearing Rule

An alarm clearing rule specifies the conditions for the automatic clearing of alarms. In
accordance with the alarm clearing rule, the system automatically clears the alarms
that meet the specified conditions upon receiving them.
Alarm Filtering Rule

An alarm filtering rule specifies the conditions for the automatic filtering of alarms. The
alarms that meet the specified conditions are not displayed on the GUI .
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Two filtering modes are optional for an alarm filtering rule: "Display" and "Save". When
"Display" is selected, the filtered alarms are not displayed on the client Graphic User
Interface (GUI). When "Save" is selected, the filtered alarms are not displayed on the
client GUI or stored in the database.
l
Alarm Delaying Rule

An alarm delaying rule specifies the conditions for delaying the processing of transient
alarms. In accordance with the alarm delaying rule, the system directly stores the
received alarm meeting the specified conditions as a history alarm when this alarm is
cleared during the preset delay time.
When a network being debugged or an unstable network is managed by the
NetNumen U31 system, a large number of alarms are reported to the system but
they are cleared later in a short time. Normally, such transient alarms are not
caused by serious failures. However, a large amount of transient alarms displayed
in the real-time monitoring window may bury serious alarms that require immediate
handling. In this case, an alarm delaying rule can be used to limit the report of
transient alarms. Only the alarms persisting for a period longer than the preset delay
time are reported to the system and displayed on the client GUI.
Alarm Merging Rule

An alarm merging rule specifies the conditions for merging multiple alarms caused by
the same fault. In accordance with the alarm merging rule, the system merges the
alarms meeting the specified conditions, and only displays the first received alarm on
the client GUI.
Alarm Persisting Rule

An alarm persisting rule specifies the conditions for processing some persisting active
or unacknowledged alarms. In accordance with the alarm persisting rule, the system
upgrades the alarm severity or report a new alarm for an active or unacknowledged
alarm meeting the specified conditions when its persisting time exceeds the preset
limit.
Alarm Counting Rule

An alarm counting rule specifies the conditions for processing frequently occurring
alarms. In accordance with the alarm counting rule, the system reports a new alarm
for the alarm meeting the specified conditions when the frequency of this alarm during
a period exceeds the preset threshold.
Alarm Forwarding Rule

An alarm forwarding rule specifies the conditions for the automatic forwarding of
alarms. In accordance with the alarm forwarding rule, the system automatically
forwards the alarms meeting the conditions to the specified personnel via E-mail or
a short message if these alarms are received or have not been cleared during a
specific period.
Alarm Masking Rule

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Chapter 6 Alarm Rule Management
An alarm masking rule specifies the masking conditions for preventing the reporting
of some alarms. The system issues the alarm masking rule to the corresponding NE
agents, who will not report the alarms meeting the specified conditions to the system
after receiving this rule.
Note:
The alarm masking rule is different from the alarm filtering rule in "Save" mode.
However, the intuitive result of these two rules is that the alarms meeting the specified
conditions are not displayed on the client GUI or stored in the database of the
NetNumen U31 system.
The alarm masking rule is issued to the related NE agent or the related NE
managed by an NE agent. For the successful issue of the alarm masking rule,
the NE agent must be started, and the link between the NetNumen U31 server
and the NE agent must be normal. The NE agent discards the specified alarms
in accordance with the rule, and then the discarded alarms do not occupy any
network bandwidth between the NE agent and the NetNumen U31 server.
The alarm filtering rule in "Save" mode is not issued to the related NE agent. The
NetNumen U31 server discards the specified alarms upon receiving them. The
discarded alarms are not displayed on the client GUI, but they consume some
network bandwidth when being transferred from the NE agent to the NetNumen
U31 server.
Alarm Restraining Rule

An alarm restraining rule specifies the conditions for restraining the display of some
alarms. An alarm may correlate with another alarm. For example, the occurrence of
alarm B results in the occurrence of alarm A. In this case, you can create an alarm
restraining rule to restrain the display of alarm A, meaning only alarm B is displayed
on the client GUI. The alarm restraining another alarm is called root alarm. The alarm
restrained by another alarm is called correlated alarm.
The following two types of alarm restraining rules can be created depending on the
correlation of alarms.
Alarm restraining rule by NE: This rule can be specified for the restraint of alarms
between different NEs.
Alarm restraining rule by NE Type: This rule can be specified for the restraint
of alarms between correlated NEs of the same type, or alarms in different
components (such as racks, and boards) in the same NE.
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Note:
In an alarm restraining rule, only one root alarm can be specified and multiple
correlated alarms can be specified. This indicates that the occurrence of a root alarm
restrains the display of multiple correlated alarms.
Alarm Triggering Script Rule

The alarm triggering script rule is used to execute a predefined Man Machine
Language (MML) script file when condition-meeting alarms are reported, cleared, or
when the alarms persist for a specified period of time.
Notification Filtering Rule

A notification filtering rule specifies the conditions for the automatic filtering of
notifications. In accordance with the notification filtering rule, the system automatically
discards the notifications that meet the specified conditions, which will not be
displayed on the client GUI or stored in the database.
Repeated Notification Filtering Rule

A repeated notification filtering rule specifies the conditions for the automatic filtering of
repeated notifications. In accordance with this rule, the system automatically discards
the notifications that meet the specified conditions, for example, a repeated notification
with the same notification code and location during a specific period. The discarded
notification will not be displayed on the client GUI or stored in the database. However,
the number of times that the notification is reported can be queried.
Attributes of Alarm Rules

Each kind of alarm rule has three attributes, which determines its valid range, storage in
the database, and transfer via northbound interface.
l
Valid Range
The valid range of an alarm rule is determined by two dimensions: valid scope (global
or user) and valid period (forward or backward).
Global Validity: An alarm rule with global validity is valid on all alarms and
notifications that meets the specified conditions, regardless of the creator of this
rule. All alarms displayed by the system have been processed in accordance
with this rule.
User Validity: An alarm rule with user validity is only valid for the creator of this
rule. For example, a user specifies an Alarm Filtering Rule. Then the system
only filters received alarms in accordance with this rule for this user and displays
required alarms on the client of this user. Other users are not affected by the rule.
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Backward Validity: An alarm rule with backward validity is valid for all alarms,
including the alarms reported before the creation of this rule and those reported
after the creation.
Forward Validity: An alarm rule with forward validity is only valid for alarms
reported after the creation of this rule.
Storage in Database
This attribute specifies whether the system stores the alarms meeting the conditions
of the rule into the database.
Transfer via Northbound Interface

This attribute specifies whether the system transfers the alarms meeting the conditions
of the rule to an upper-level Network Management System (NMS) via northbound
interface.
For the attributes description of the previously described alarm rules, refer to Table 6-1.
Table 6-1 Alarm Rule Attribute Descriptions
Alarm Rule
Valid Range
Storage in
Transfer via
Database
Northbound
Interface
Alarm Acknowledg-
Global validity
ing Rule
Forward validity
Alarm Clearing Rule
Global validity
Forward validity
Global validity or user validity
Backward validity
Global validity or user validity
Forward validity
Global validity
Forward validity
Global validity
Forward validity
Alarm Persisting
Global validity
Rule
Forward validity
Alarm Counting Rule
Global validity
Forward validity
Alarm Forwarding
Global validity
Rule
Forward validity
Alarm Masking Rule
Global validity
Forward validity
Alarm
Display
Filtering
Rule
Save
Alarm Delaying Rule
Alarm Merging Rule
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
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Alarm Rule
Valid Range
Storage in
Transfer via
Database
Northbound
Interface
Alarm Restraining
Global validity
Rule
Forward validity
Alarm Triggering
Global validity
Script Rule
Forward validity
Notification Filtering
Global validity
Rule
Forward validity
Repeated
Global validity
Notification Filtering
Forward validity
Yes
Yes
Yes
Yes
No
No
No
No
Rule
6.2 Alarm Rule Management Operations

Before any alarm rule management operation, the Rule Setting tab in the client window
must be opened, see Figure 6-1.
Figure 6-1 Rule Setting Tab
To open Rule Setting tab, perform either of the following operations:

l
l
On the menu bar, select Fault > Setting > Rule Setting.
On the Management tab in the navigation pane, double-click the Rule Setting node.
The NetNumen U31 system supports managing different types of alarm rules through
appropriate toolbar buttons or shortcut menus. For a description of alarm rule management
operations, refer to Table 6-2.
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Table 6-2 Alarm Rule Management Operations

Operation
Toolbar Button
Create an alarm rule
Shortcut Menu
Description
Creates an alarm rule of a particular

type.
Modify an alarm rule
Modify
Modifies the settings of an existing

alarm rule.
Enable an alarm rule
Enable
Enables an alarm rule.
Disable an alarm rule
Disable
Disables an alarm rule.
Delete an alarm rule
Delete
Deletes an unnecessary alarm rule.
Refresh alarm rules
Refreshes the information of all

alarm rules by synchronizing the
latest alarm rule information from the
NetNumen U31 server.
View related rules
Relative rule
Displays other rules related to an

alarm rule.
Note:
For the operations of creating and modifying alarm rules, the NetNumen U31 system
records the information of the user who performs the operations, and the operation time.
This record can be queried subsequently for tracing the relevant operations.
6.3 Creating an Alarm Rule

Context
The procedures for creating different types of alarm rules are similar except for the setting
of some special parameters. The following procedure only provides a general procedure
for creating an alarm rule. For details on how to set special parameters for a specific rule,
refer to the sections corresponding to the type of the alarm rule.
Steps
l On the menu bar, select Fault > Setting > Rule Setting.
l On the Management tab in the navigation pane, double-click the Rule Setting
node.
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The Rule Setting tab is displayed, see Figure 6-2.

Figure 6-2 Rule Setting Tab
2. On the toolbar of the Rule Setting tab, click

Figure 6-3.
. The New dialog is displayed, see
Figure 6-3 Selecting an Alarm Rule Type
3.
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Note:
For the description about special parameters for a specific rule, refer to the subsequent
sections corresponding to each rule type.
In the New dialog box, select an alarm rule type, and then click OK. Depending on the
selected alarm rule type, the corresponding dialog box is displayed.
4. Set the conditions for the new rule, and then click OK. The created alarm rule is
displayed in the rule list on the Rule Setting tab.
End of Steps
6.3.1 Creating an Alarm Acknowledging Rule

This procedure describes how to create an alarm acknowledging rule.
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
Figure 6-4.
. The New dialog box is displayed, see
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Figure 6-4 New Dialog Box
2. Select Alarm Acknowledging Rule, and then click OK. The Alarm Acknowledging
Rule dialog box is displayed with two tabs. By default, the Basic tab is displayed, see
Figure 6-5.
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Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab)
3. On the Basic tab, perform the following operations:

a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
c. Select the time for taking the acknowledgement action: While Reporting (when
alarms are reported) or While Restoring (when alarms are cleared).
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs. By
default, the Location sub-tab is displayed, see Figure 6-6.
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Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab-Location)
l
l
Note:
If All NEs and All Codes on the Location tab and Alarm Code tab are selected
respectively, a Confirm dialog box is displayed after OK is clicked.
If no special condition is set on the Others tab, the system considers that all the
options are selected by default.
5. On the Location sub-tab, select the NEs whose alarms require automatic
acknowledgement.
6. Click the Alarm Code sub-tab. The Alarm Code sub-tab is displayed, see Figure 6-7.
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Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab-Alarm Code)
7. On the Alarm Code sub-tab, select the alarm codes for acknowledging the
corresponding alarms.
8. Click the Others sub-tab. The Others sub-tab is displayed, see Figure 6-8.
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Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab-Others)
9. On the Others sub-tab, perform the following operations:

a. Set a period for acknowledging alarms raised during this period.
b. Select alarm type(s) for acknowledging alarms of particular types.
c. Select severity level(s) for acknowledging alarms at particular severity levels.
d. Set an IP address for acknowledging alarms of a specific NE, and/or enter a
keyword for acknowledging alarms by the content of alarm remark.
10. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the alarm acknowledging rule is created and activated, the system automatically
acknowledges the alarms that meet the specified conditions when they are received
or cleared.
End of Steps
6.3.2 Creating an Alarm Clearing Rule

This procedure describes how to create an alarm clearing rule.
Prerequisite
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Steps
Figure 6-9.
2. Select Alarm Clearing Rule, and then click OK. The Alarm Clearing Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
Note:
The instructions for setting the parameters on the Condition tab for an alarm
clearing rule are similar to those for an alarm acknowledging rule.
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4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be cleared.
After the alarm clearing rule is created and enabled, the system forcibly clears the
alarms that meet the specified conditions upon receiving them and store these alarms
as history alarms.
End of Steps
6.3.3 Creating an Alarm Filtering Rule

This procedure describes how to create an alarm filtering rule.
Prerequisite
Steps
Figure 6-10.
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2. Select Alarm Filtering Rule, and then click OK. The Alarm Filtering Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-11.
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Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab)
Note:
If Hiding is selected, you can set the validity range of the new rule:
l
l
l
Valid for all users: the rule is valid for all users.
Valid only for department: the rule is valid only for the designated department
Valid only for admin: the rule is valid only for the administrator.
If Save is selected, the filtered alarms are neither displayed in the client nor saved in
the database.
c. Select a filtering mode: Hiding or Discarding.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm filtering
rule are similar to those for an alarm acknowledging rule.
5. Set the parameters on the three sub-tabs to specify the alarms to be filtered.
On the Others tab, click Advanced. The Advanced dialog box is displayed, where
you can set the alarm object type, alarm object ID, and board type.
After the alarm filtering rule is created and enabled, the system filters the alarms that
meet the specified conditions. The filtered alarms are not displayed on the client GUI.
End of Steps
6.3.4 Creating an Alarm Delaying Rule

This procedure describes how to create an alarm delaying rule.
Prerequisite
Steps
Figure 6-12.
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2. Select Alarm Delaying Rule, and then click OK. The Alarm Delaying Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-13.
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Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab)
Note:
The default delay time is 10 seconds. Only the alarms that have not been cleared in
10 seconds will be reported and displayed on the client GUI. The range of delay time
is from 10 to 1800 seconds.
c. Enter a number or click the upper arrow of the Delay time spin box to set the delay
time. If Discard the alarms cleared during the day is selected, the discarded
alarms will neither be displayed on the client GUI nor stored in the database.
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Note:
delaying rule are similar to those for an alarm acknowledging rule.
5. Set the parameters on the three sub-tabs to specify the alarms to be processed after
the delay time.
End of Steps
6.3.5 Creating an Alarm Merging Rule

This procedure describes how to create an alarm merging rule.
Prerequisite
Steps
Figure 6-14.
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2. Select Alarm Merging Rule, and then click OK. The Alarm Merging Rule dialog box
is displayed with three tabs: Basic, Condition, and Action. By default, the Basic tab
is displayed.
Note:
merging rule are similar to those for an alarm acknowledging rule.
The NEs and alarm codes must be specified on the Location tab and Alarm Code
tab.
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5. Set the parameters on the three sub-tabs to specify the alarms to be merged.
6. Click the Action tab. The Action tab is displayed, see Figure 6-15.
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)
Note:
The merging action cannot be modified once the alarm merging rule is successfully
created.
7. Specify the alarm that will be displayed on the client GUI to represent the other merged
alarms.
The options are:
l Display one of the merged alarms
l Raise a new alarm
To enable the system to report a new alarm to represent the merged alarms, perform
the following operations:
a. Set a severity level for the new alarm.
b. Enter additional information of the new alarm in the New Alarm Remark box.
After the alarm merging rule is created and activated, the system merges the alarms
that meet the specified conditions. Only one of the merged alarms or a newly-raised
alarm is displayed on the client GUI, representing all the other merged alarms. If one of
the merged alarm is displayed on the client GUI but this alarm is cleared, the system
selects and displays another alarm to represent the other merged alarms. You can
click the plus sign before the displayed alarm to view all the merged alarms.
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The merged alarms not displayed on the client GUI are regarded as invisible alarms
in the system. When querying active alarms, you can select Invisible to display the
merged alarms in the query results.
End of Steps
6.3.6 Creating an Alarm Persisting Rule

This procedure describes how to create an alarm persisting rule.
Prerequisite
Steps
Figure 6-16.
2. Select Alarm Persisting Rule, and then click OK. The Alarm Persisting Rule dialog
box is displayed with three tabs: Basic, Condition, and Action. By default, the Basic
tab page is displayed.
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Note:
persisting rule are similar to those for an alarm acknowledging rule.
tab.
5. Set the parameters on the three sub-tabs to specify the alarms required to follow the
rule.
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab)
7. On the Action tab, perform the following operations:

a. Enter a number in the Alarm Persisting Duration spin box.
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b. Select a unit from the drop-down list after it to set the duration threshold.
For the persisting duration range, refer to Table 6-3.
Table 6-3 Persisting Duration Range
Duration Range
Unit
[10, 86400]
Second
[1, 1440]
Minute
[1, 24]
Hour
c. Select a persisting state: Unacknowledged State or Active state, for counting

the duration of persisting unacknowledged alarms or active alarms.
d. Select the system action when the duration of the alarm meeting the specified
conditions exceeds the threshold: Severity level raise or Create new alarm.
l If Raise the Severity Level is selected, select the severity level(s) that the
alarms are upgraded to.
l If Create a New Alarm is selected, select a severity level for the new alarm
to be reported, and enter the information of the new alarm.
After the alarm persisting rule is created and activated, the system counts the
persisting time of the unacknowledged alarms or active alarms that meet the specified
conditions. Once the persisting time exceeds the threshold, the system will upgrade
the severity level of such alarms or report a new alarm.
The system clears the newly-reported alarm upon the state change of the persisting
alarm, for example, the active alarm becomes a history alarm, or the unacknowledged
alarm gets acknowledged.
End of Steps
6.3.7 Creating an Alarm Counting Rule

This procedure describes how to create an alarm counting rule.
Prerequisite
Steps
Figure 6-18.
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2. Select Alarm Counting Rule, and then click OK. The Alarm Counting Rule dialog
tab page is displayed.
Note:
counting rule are similar to those for an alarm acknowledging rule.
tab.
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5. Set the parameters on the three sub-tabs to specify the alarms to be counted.
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab)

a. Set the counting period, frequency threshold, and severity level of the new alarm
to be reported.
For example, use the default settings: the counting period is 20 seconds, the
frequency threshold is 10, and the severity level of the alarm to be reported is
critical.
b. Enter a remark for the new alarm as needed.
After the alarm counting rule is created and activated, the system starts counting the
times of occurrence upon receiving the first alarm that meets the specified conditions.
Once the frequency of this alarm during a counting period is found threshold, the
system raises a new alarm, which indicates the detailed alarm information, such as
the severity level, the original alarm and the current frequency.
If the alarm is reported again before the counting period ends, the system updates the
frequency information of the newly-raised alarm instead of raising another new alarm.
Upon the ending of the counting period, the system clears the raised alarm and starts
the counting of alarms in the new period.
End of Steps
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6.3.8 Creating an Alarm Forwarding Rule

This procedure describes how to create an alarm forwarding rule.
Prerequisite
l
l

The mail server and/or SMS module have been properly configured in Configuration
Center. You can use either the short message forwarding method or the E-mail
forwarding method, or use both methods as required.
Steps
Figure 6-20.
2. Select Alarm Forwarding Rule, and click OK. The Alarm Forwarding Rule dialog
tab is displayed, see Figure 6-21.
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Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab)

a. Enter a name and additional information in the Name text box and the Description
text box for the rule to be created.
c. To forward specific alarms when they are cleared, select Support Forwarding
Alarm on Clearing.
d. To forward the statistical information of specific alarms, select Support
Forwarding Alarm Statistics.
Note:
forwarding rule are similar to those for an alarm acknowledging rule.
5. Set the parameters on the three sub-tabs to specify the alarms to be forwarded.
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Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)

a. Under User information, enter E-mail address(es) in the Email text box, and
phone number(s) in the Phone text box.
If the E-mail and phone number information of the personnel have been set in the
system, you can click the Address button to select the E-mail address and phone
number in the displayed dialog box.
You can select Email and Phone simultaneously, which indicates that both the
E-mail forwarding method and the short message forwarding method are used.
b. Under Forward type, select Forward when alarms are reported or Forward
when alarms persist for over.
For example, to forward the alarms meeting the forwarding conditions after 30
minutes every hour, select Forward when alarms persist for over, enter 30 in
the spin box after the option button, and select Every.
c. To forward the alarms on special day(s), select Forward on special day, select
By week or By month, and then select the day(s) under Day setting.
d. To forward the alarms on special hour(s) in a day, select Forward at special
hour(s), and then select the day(s) under Time setting.
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After the alarm forwarding rule is created and activated, the system forwards the
information of the alarms that meet the forwarding conditions to the specified
personnel via a short message and/or E-mail.
End of Steps
6.3.9 Creating an Alarm Masking Rule

This procedure describes how to create an alarm masking rule.
Prerequisite
Steps
Figure 6-23.
2. Select Alarm Masking Rule, and then click OK. The Alarm Masking Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
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Note:
masking rule are similar to those for an alarm acknowledging rule.
On the Location sub-tab, only started NE agents and NEs managed by them are
optional.
The NEs must be specified on the Location tab.
5. Set the parameters on the three sub-tabs to specify the alarms to be masked.
After the alarm masking rule is created and activated, the corresponding NE agent or
NE discards the alarms that meet the specified conditions. As a result, these alarms
are not reported to the NetNumen U31 system.
End of Steps
6.3.10 Creating an Alarm Triggering Script Rule

This procedure describes how to create an alarm triggering script rule.
Prerequisite
Steps
Figure 6-24.
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2. Select Alarm Triggering Script Rule, and then click OK. The Alarm Triggering
Script Rule dialog box is displayed with two tabs: Basic and Condition. By default,
the Basic tab is displayed, see Figure 6-25.
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Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab)
3. On the Basic tab, set the parameters as required.

For a description of the parameters for alarm triggering script rule, refer to Table 6-4.
Table 6-4 Alarm Triggering Scrip Rule Parameter Descriptions
Parameter
Description
Name
Rule name
Description
Rule description
Rule state
Alarm quantity
Select an initial status for the new rule. The options are:
l
Activated
Suspended
A single alarm persists in the specified duration: One
Multiple alarms exist at the same time: Two or more
condition-meeting alarm is raised.

condition-meeting alarms are raised.
Trigger the script when
Alarms are reported: The script is triggered when the

condition-meeting alarms are reported.
Alarms persist for: The script is triggered when the

condition-meeting alarms exist for a specified time.
Alarms are cleared: The script is triggered when the

condition-meeting alarms are cleared.
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Parameter
Description
Script file
The script file to be triggered when the rule parameters are met.
Execute the script on
NE: The script is executed on the NE.
EMS server: The script is executed on the EMS server.
If A single alarm persists in the specified duration is selected, proceed to Step 4

and Step 5.
If Multiple alarms exist at the same time is selected, proceed to Step 6.
Note:
The NEs and alarm codes must be specified on the sub-tabs of the Condition tab.
5. Set the parameters on the three sub-tabs to specify the alarm(s) that can trigger the
execution of the MML script.
6. On the Condition tab, perform the following operations to add the alarms for triggering
the MML script:
a. Click Add. The Alarm Trigger Script Rule Condition dialog box is displayed,
see Figure 6-26.
Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab-Location)
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b. Select the NEs and alarm codes on the Location and Alarm Code tabs to specify
the alarm.
c. Click OK.
After the alarm triggering script rule is created and enabled, the system executes the
specified script file when the duration of a specified alarm or multiple alarms exceeds
the specified limit.
If the selected MML script is modified after the creation of the alarm triggering script
rule, you need to modify this rule by selecting this MML script again to invalidate the
modifications.
End of Steps
6.3.11 Creating a Notification Filtering Rule by NE Type

This procedure describes how to create a notification filtering rule.
Prerequisite
Steps
Figure 6-27.
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2. Select Notification Filtering Rule, and then click OK. The Notification Filtering Rule
dialog box is displayed with two tabs: Basic and Condition. By default, the Basic tab
is displayed.
Note:
The instructions for setting the parameters on the Condition tab for a notification
filtering rule are similar to those for an alarm acknowledging rule.
Location, Notification Code, and Others. By default, the Location sub-tab is
displayed.
5. Set the parameters on the three sub-tabs to specify the notifications to be filtered.
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6. Click OK. The created notification rule is displayed in the rule list on the Rule Setting
tab.
After the notification filtering rule is created and enabled, the system automatically
filters the notifications that meet the specified conditions upon receiving them. The
filtered notifications are not displayed on the client GUI or stored in the database of
the system.
End of Steps
6.3.12 Creating a Repeated Notification Filtering Rule

This procedure describes how to create a rule for filtering repeated notifications.
Prerequisite
Steps
Figure 6-28.
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2. Select Repeated Notification Filtering Rule, and then click OK. The Repeated
Notification Filtering Rule dialog box is displayed, see Figure 6-29.
Figure 6-29 Repeated Notification Filtering Rule Dialog Box

4. Click the Condition tab. The Condition tab is displayed with two sub-tabs: Location
and Notification Code.
Note:
The instructions for setting the parameters on the Condition tab for a repeated
notification filtering rule are similar to those for an alarm acknowledging rule.
5. Set the parameters on the two sub-tabs to specify the notifications to be filtered.
6. Click OK. The created rule is displayed in the rule list on the Rule Setting tab.
After the repeated notification filtering rule is created and enabled, the system
automatically filters repeated notifications that meet the specified conditions upon
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receiving them. The filtered notifications are not displayed on the client GUI or stored
in the database of the system.
End of Steps
6.3.13 Creating an Alarm Restraining Rule by NE

This procedure describes how to create an alarm restraining rule by NE.
Prerequisite
Steps
Figure 6-30.
2. Select Alarm Restraining Rule by NE, and then click OK. The Alarm Restraining
Rule by NE dialog box is displayed with three tabs: Basic, Root Alarm, and
Correlated Alarm. By default, the Basic tab is displayed, see Figure 6-31.
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Figure 6-31 Alarm Restraining Rule by NE Dialog Box (Basic Tab)

Note:
Only one NE and one alarm code can be selected for specifying the root alarm.
Multiple NEs and alarm codes can be selected for specifying correlated alarms.
4. Click the Root Alarm tab. The Root Alarm tab is displayed with two sub-tabs:
Location and Alarm Code. By default, the Location sub-tab is displayed.
5. Select an NE and an alarm code on the two sub-tabs to specify the root alarm, for
example, select the NE 220 and the alarm code Loss of Level 1 reference source
clock (198026129), see Figure 6-32.
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Figure 6-32 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab-Alarm Code)
Note:
An alarm cannot be defined as a root alarm or a correlated alarm at the same time.
If an alarm is selected as a root alarm in an alarm restrain rule, it cannot be selected
as a correlated alarm in another alarm restrain rule.
6. Click the Correlated Alarm tab. The Correlated Alarm tab is displayed with two
sub-tabs: Location and Alarm Code. By default, the Location sub-tab is displayed,
see Figure 6-33.
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Figure 6-33 Alarm Restraining Rule by NE Dialog Box (Correlated Alarm

Tab-Location)
7. Select the NE(s) and alarm code(s) on the two sub-tabs to specify the correlated
alarm(s), for example, select the NEs 220 and 20, and select the alarm codes Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127).
After the rule is set as described in the previous example, if the NE 220 reports the
alarm Loss of Level 1 reference source clock (198026129), the alarms Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127) reported by the NEs 220 and 20 are not displayed.
End of Steps
6.3.14 Creating an Alarm Restraining Rule by NE Type

This procedure describes how to create an alarm restraining rule by NE Type.
Prerequisite
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Steps
Figure 6-34.
2. Select Alarm Restraining Rule by NE Type, and then click OK. The Alarm
Restraining Rule by NE Type dialog box is displayed with two tabs: Basic and
Condition. By default, the Basic tab is displayed. See Figure 6-35.
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Figure 6-35 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab)

Note:
Only one NE type can be selected on the NE Type sub-tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs: NE Type,
Root Alarm Code, and Correlated Alarm Code. By default, the NE Type sub-tab is
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Figure 6-36 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab Page-NE
Type)
5. Select an NE type.
Note:
Only one root alarm code can be selected on the Root Alarm Code sub-tab.
6. Click the Root Alarm Code sub-tab page. The Root Alarm Code sub-tab is displayed,
see Figure 6-37.
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Figure 6-37 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-Root Alarm Code)
7. Select a root alarm code.

8. Click the Correlated Alarm Code sub-tab page. The Correlated Alarm Code sub-tab
is displayed, see Figure 6-38.
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Page-Correlated Alarm Code)
9. Select one or multiple consequential alarm code(s).

After the alarm restraining rule by NE type is created and activated, the specified
consequential alarm(s) is not displayed when the specified root alarm is reported or
already exists in the system.
End of Steps
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Chapter 7
Alarm Severity Management

Table of Contents
Overview ....................................................................................................................7-1
Resetting the Severity Level of an Alarm ....................................................................7-2
Creating a Severity Regrading Rule for Specific Managed NEs ..................................7-3
7.1 Overview
Alarms can be classified into four types depending on the severity of the failures causing
them:
l
l
l
l
Critical alarm
Major alarm
Minor alarm
Warning
NetNumen U31 assigns a default severity level to each alarm, which can be modified as
needed. The modification impacts all alarms corresponding to the alarm code reported by
all NEs. You can also create a severity regrading rule to specify the severity of the alarms
reported by specific NEs.
Before any operation on alarm severity, perform either of the following step to open the
Severity Regrading Setting tab page in the client window:
l
l
On the menu bar, select Fault > Setting > Severity Regrading Setting.
On the Management tab in the navigation pane, double-click the Severity Regrading
Setting node under Setting.
Figure 7-1 shows an example of the Severity Regrading Setting tab, on which
WRNC(20413) is selected from the Code Group drop-down box on the toolbar.
Figure 7-1 Severity Regrading Setting Tab
The toolbar on the upper part of the Severity Regrading Setting tab offers some shortcut
buttons for managing alarm severity.
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For a description of the shortcut buttons, refer to Table 7-1.

Table 7-1 Severity Regrading Setting Tab Toolbar Buttons
Button
Function
Exports all the alarm severity settings to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Imports customized severity settings from an XLS or CSV file.
Creates a severity regrading rule to specify the severity level of alarms
reported by specific NEs in accordance with an alarm code.
Modifies an existing severity regrading rule.
Deletes an existing severity regrading rule.
Saves the modification of alarm severity.
Restores the default severity settings.
Refreshes the alarm severity list.
Searches for a specific severity regrading rule.
7.2 Resetting the Severity Level of an Alarm

This procedure describes how to reset the severity level of an alarm.
Context
Note:
Only the custom severity of each alarm can be modified. The default severity level cannot
be modified.
Steps
1. On the Severity Regrading Setting tab page, select the group of the alarm to be
regraded from the Code Group drop-down list on the toolbar. All alarms of the selected
group are displayed.
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Chapter 7 Alarm Severity Management
Note:
The Custom Severity drop-down list lists the three severity levels other than the
default one.
2. On the row of the alarm to be regraded, click the drop-down box in the Custom
Severity column, and then select a new severity level. A red exclamatory mark (!) is
displayed in the corresponding cell on the Modify Flag column.
Note:
The severity level of the alarms received by the system before the regrading remains
unchanged. The new severity level only takes effect on the alarms received by the
system after the reset.
In addition, the severity regrading is only valid in the NetNumen U31 system, which
does not impact the alarms in NEs and their Operation and Maintenance Modules
(OMMs).
3. Click
on the toolbar to save the modification.
After the modification is saved, the exclamatory mark in the corresponding cell on the
Modify Flag column disappears. The severity level of the alarm is changed.
End of Steps
7.3 Creating a Severity Regrading Rule for Specific

Managed NEs
This procedure describes how to create a severity regrading rule.
Context
To apply the customized severity level on the alarms reported by specific NEs, you can
create a severity regrading rule on the basis of the corresponding alarm code.
Steps
1. On the Severity Regrading Setting tab page, select the group of the required alarm
from the Code Group drop-down list on the toolbar. All alarms of the selected group
are displayed.
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2. Click the row of the alarm code as the template for the new severity regrading rule,
such as 15010001 (Performance Data Delayed), and then click
on the toolbar.
The Regrade Severity dialog box is displayed, see
Figure 7-2 Regrade Severity Dialog Box
3. Select the target NEs or NE types, for example, ME (UMTS)(315) and click OK. A plus
sign is displayed before the selected alarm code.
4. Click the plus sign to display the created severity regrading rule, see Figure 7-3.
Figure 7-3 Created Severity Regrading Rule
5. On the row of the severity regrading rule, click the drop-down box in the Custom
Severity column, and then select a new severity level, for example, minor.
6. Click on the toolbar. The severity level of the alarms (corresponding to the 15010001
alarm code) reported by the specified NE ME (UMTS)(315) is Minor, and the severity
level of the alarms reported by the other NEs is Warning.
End of Steps
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Chapter 8
Alarm Parameter Settings

Table of Contents
Setting an Alarm Box..................................................................................................8-1
Modifying Handling Suggestions for an Alarm ............................................................8-4
Customizing an Alarm Code .......................................................................................8-6
Modifying the Cause Description of an Alarm .............................................................8-9
Setting the Alarm Forward Template.........................................................................8-11
Merging Intermittent Alarms......................................................................................8-13
Setting an Alarm Prompting Rule..............................................................................8-14
Creating an Alarm-Suppressing Plan Task................................................................8-17
8.1 Setting an Alarm Box

This procedure describes how to add the information of an alarm box in the NetNumen
U31 system.
You can add the information of an alarm box and configure the alarm box in the NetNumen
U31 system. When the network connection between the NetNumen U31 system and the
alarm box is normal, the system transfers the information of required alarms to the alarm
box.
Context
An alarm box provides the following functions:
l
l
l
l
l
Collects alarm information and alarm clearing notifications from an EMS.

Displays the received alarms on an LCD screen.
Turns on alarm indicators.
Produces alarm sounds.
Forwards the collected alarm notifications and alarm clearing notifications to relevant
personnel via a short message by its built-in SMS module.
Before being used, an alarm box must be configured in the NetNumen U31 system. In
accordance with the settings, the NetNumen U31 establishes a connection to the alarm
box, over which alarm information is transferred to the alarm box. Also, you can set
conditions for forwarding specific alarms to the alarm box.
NetNumen U31 supports the following alarm box-related operations:
l
l
l
Adding an alarm box

Modifying the settings of an alarm box
Activating an alarm box
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l
l
l
Suspending an alarm box

Refreshing the settings of alarm boxes
Exporting and import alarm box settings
Prerequisite
The physical link between the NetNumen U31 system and the alarm box to be added is
normal.
The IP address and port number of the alarm box is known on the NetNumen U31.
Steps
l On the menu bar, select Fault > Setting > Alarm Box Setting.
l On the Management tab in the navigation pane, double-click the Alarm Box
Setting node.
The Alarm Box Setting tab is displayed, see Figure 8-1.
Figure 8-1 Alarm Box Setting Tab
2. On the toolbar of the Alarm Box Setting tab, click

. The Alarm Box dialog box is
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Chapter 8 Alarm Parameter Settings
Figure 8-2 Alarm Box Dialog Box
3. Set the required parameters. For a description of the alarm box parameters, refer to
Table 8-1.
Table 8-1 Alarm Box Dialog Box Parameter Descriptions
Parameter
Description
Name
Alarm box name.
Description
Description of the alarm box.
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Parameter
Description
Initial State
Initial state of the alarm box.

l
Activated: When rule-meeting alarms are reported, the system

will send the alarms to the alarm box.
Suspended: When rule-meeting alarms are reported, the system

will not send the alarms to the alarm box.
IP
IP address of the alarm box.
Server Port
The port number of the NetNumen U31 server used to connect to the
alarm box. The value cannot be modified.
Detect button
To detect whether the alarm box can be connected.
Display Alarm Severity
Specifies the severities of alarms to be displayed on the LCD screen of

the alarm box.
Alarm Severity
Specifies the severities of alarms which will trigger the alarm sound.
Alarms send to alarm
Select the severities of alarms to be sent to the alarm box.
box
Advanced button
Becomes available after the alarms to be sent to the alarm box are
specified.
To set advanced conditions that restrict the alarm sending, perform
i.
Click the Advanced button. The Condition dialog box is displayed.
ii.
Select the NEs, alarm codes, reporting time, and/or alarm types on
the Location, Alarm Code, and Others tabs to specify the alarms
to be sent to the alarm box. Click OK.
4. Click OK. The added alarm box is displayed on the Alarm Box Setting tab. The
NetNumen U31 system establishes a connection to the added alarm box. The alarms
meeting the conditions will be sent by the NetNumen U31 system to the alarm box.
End of Steps
8.2 Modifying Handling Suggestions for an Alarm

This procedure describes how to modify user-defined handling suggestions for an alarm.
The NetNumen U31 provides handling suggestions for each alarm and notification for
reference. After maintaining the network and the EMS for a long time, you can summarize
alarm processing experiences and supplement the contents of handling suggestions in the
system.
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Context
You can supplement, search for, import, and export handling suggestions. The
supplemented handling suggestions are saved as user-defined handling suggestions for
reference.
Steps
l On the menu bar, select Fault > Setting > Handling Suggestion Setting.
l On the Management tab in the navigation pane, double-click the Handling
Suggestion Setting node.
2. Select an alarm code in the Resource Type tree. The reason code, reason
description, default handling suggestions, and user-defined handling suggestions of
this alarm are displayed on the Handling Suggestion Setting tab, see Figure 8-3.
Figure 8-3 Handling Suggestion Setting Tab
For a description of the buttons on the Handling Suggestion Setting tab, refer to
Table 8-2.
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Table 8-2 Button on Handling Suggestion Setting Tab

Button
Description
To filter the alarm handling suggestions. enter a keyword
in the Click to enter the keyword to filter text box, and
then click
The alarm codes containing the keyword are displayed in

the Resource Type tree. You can select an alarm code
and view its handling suggestions.
Export
Exports existing handling suggestions to an XML, TXT,

HTM, PDF, XLS, CSV, PRN, or XLSX file.
Import
Imports handling suggestions from an XLS or CSV file to

the User-defined Suggestions area .
The Default Suggestions are not modified.
3. Under User-defined Suggestions, enter the handling suggestions, and then click
Save.
End of Steps
8.3 Customizing an Alarm Code

This procedure describes how to customize a performance threshold alarm.
Context
In addition to predefined alarm codes, the NetNumen U31 system also supports custom
settings of some alarm codes, such as performance threshold alarms and product-specific
public alarms. You can specify the name and severity level for such alarms in accordance
with the actual situation of the managed network.
Note:
The available alarm codes that can be customized vary with the version of the NetNumen
U31 system.
Steps
l On the menu bar, select Fault > Setting > Alarm Code Description Setting.
l On the Management tab in the navigation pane, double-click Alarm Code
Description Setting under the Setting node.
The Alarm Code Description Setting tab page is displayed, see.
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Figure 8-4 Alarm Code Description Setting Tab (1)
2. From the Code Group drop-down list, select a group and click OK. The custom alarm
codes for the selected group are listed, see Figure 8-5.
Figure 8-5 Alarm Code Description Setting Tab (2)
3. Locate the alarm code to be customized, and then perform one of the following
operations:
l Double-click the alarm code.
on the toolbar of the tab.
l Click the alarm code, and then click
l Right-click the alarm, and click Modify in the shortcut menu.
The Alarm Code Description Setting dialog box is displayed, see Figure 8-6.
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Figure 8-6 Alarm Code Description Setting Dialog Box
Note:
The severity of a performance threshold alarm in this dialog box can be configured
because the actual severity of this alarm vary with the value of the corresponding
performance index. For example, if the system detects that the value of the
performance index is located in the threshold range for critical severity level, it will
report a threshold alarm as a critical alarm.
For an alarm whose severity can be set, a Modified Severity drop-down list is
available under Severity in the Alarm Code Description Setting dialog box.
4. Under Modified Name, enter a new name for the alarm code.
5. Click OK. The alarms that have the customized alarm code are displayed on the client
GUI with the specified name and severity level.
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On the Alarm Code Description Setting tab, you can also perform the following
operations by clicking the corresponding buttons on the toolbar:
l
l
l
l
Export the alarm codes that can be customized to an XML, TXT, HTM, PDF, XLS,
CSV, PRN, or XLSXfile.
Import the modification of customized alarm codes from an XLS, XLSX, or CSV
file.
Refresh the alarm codes displayed in the client window to get the latest information
of these alarm codes from the server.
Locate an alarm record by clicking the Find icon and entering the keyword.
End of Steps
8.4 Modifying the Cause Description of an Alarm

This procedure describes how to modify the description of probable causes of an alarm.
Note:
This function is not applicable to CDMA NEs.
Context
The NetNumen U31 system provides probable causes for each alarm code for reference.
You can modify the description of probable causes when necessary.
Steps
l On the menu bar, select Fault > Setting > Reason Setting.
l On the Management tab in the navigation pane, double-click Reason Setting
under the Setting node.
The Reason Setting tab is displayed, see Figure 8-7.
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Figure 8-7 Reason Setting Tab
2. Locate the alarm code whose causes are to be modified, and then perform either of
l Double-click the alarm code.
l Click the alarm code, and then click
on the toolbar of the tab.
l Right-click the alarm code, and click Modify on the shortcut menu.
The Reason Setting dialog box is displayed, see Figure 8-8.
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Figure 8-8 Reason Setting Dialog Box
3. In the Modified Name area, enter new probable causes for the alarm code.
4. Click OK.
End of Steps
8.5 Setting the Alarm Forward Template

This procedure describes how to set the alarm forward template.
Context
When the alarm forwarding function is used, the system forwards the information of
required alarms via E-mail or a short message in accordance with the forward template.
The system provides a default forward template that determines the content and format
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of alarm information in an E-mail or a short message. You can customize the forward
template as required.
Steps
l On the menu bar, select Fault > Setting > Forwarding Template Setting.
l On the Management tab in the navigation pane, double-click Forwarding
Template Setting under the Setting node.
The Forwarding Template Setting dialog box is displayed, see Figure 8-9.
Figure 8-9 Forwarding Template Setting Dialog Box
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Note:
After modifying the fields in a box, you can click the corresponding Verify button to
check the validity of the fields.
2. Under SMS Template, Mail Subject, and Mail Contents, edit the fields and formats
for a short message, E-mail subject, and E-mail content.
3. Click OK.
End of Steps
8.6 Merging Intermittent Alarms

This procedure describes how to set the conditions for merging intermittent alarms.
Context
The system may receive multiple alarms of the same alarm code from an NE in a short
time. These alarms are regarded as intermittent alarms. You can set a rule to merge such
alarms into one alarm. When multiple alarms meet the rule, the system displays only a
new merged alarm with a "+" sign before it. When all the intermittent alarms are cleared,
the merged alarms will be cleared a week later.
Steps
l On the menu bar, select Fault > Setting > Intermittent Alarm Setting.
l On the Management tab in the navigation pane, double-click Intermittent Alarm
Setting under the Setting node.
The Intermittent Alarm Setting dialog box is displayed, see Figure 8-10.
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Figure 8-10 Intermittent Alarm Setting Dialog Box
2. To enable the intermittent alarm merging function, select the Process intermittent
alarm check box.
Note:
The default merging condition is that five alarms of the same alarm code are reported
by the same NE in one minute.
3. Modify the time and the number of alarms to specify the merging condition.
4. Click OK. A message confirming the successful setting of merging conditions is
displayed.
5. Click OK. The system merges intermittent alarms in accordance with the setting.
End of Steps
8.7 Setting an Alarm Prompting Rule

This procedure describes how to set an alarm prompting rule for specific alarms.
Context
In the NetNumen U31 system, you can set a prompting rule for concerned alarms. A
prompt dialog box opens or alerting sounds are produced when these alarms are received.
Steps
l On the menu bar, select Fault > Setting > Alarm Prompting Setting.
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On the Management tab in the navigation pane, double-click Alarm Prompting

Setting under the Setting node.
The Alarm Prompting Setting dialog box is displayed, see Figure 8-11.
Figure 8-11 Alarm Prompting Setting Tab
2. Click
on the toolbar.
The Alarm Prompting Setting dialog box is displayed with two tabs. By default, the
Basic tab is displayed, see Figure 8-12.
Figure 8-12 Alarm Prompting Setting Dialog Box
3. On the Basic tab, set the alarm prompting rule.

a. Enter a name and the additional information to be added in the Name and
Description boxes.
b. Select an initial status for the rule: Activated or Suspended.
c. Select a prompting mode: Notify by Dialog or Notify by Sound.
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If Notify by Sound is selected, you can change the alerting sound by clicking the
Choose button and selecting another sound file. Enter a number in the Times of
Repetition spin box to set the repeat times of the sound.
4. Click the Condition tab. The Condition tab is displayed with four sub-tabs: Location,
Alarm Code, Probable Cause, and Others, see .
Figure 8-13
5. Set the conditions on the four sub-tabs to specify the alarms to be prompted when
they are reported.
6. Click OK. The created alarm prompting rule is displayed on the Alarm Prompting
Setting tab. And if the alarm prompting rule is enabled, the system will prompt the
occurrence of alarms meeting the specified conditions in sound or displays a dialog
box, see Figure 8-14.
Figure 8-14 Alarm Prompting
On the Alarm Prompting Setting tab, you can also manage the existing alarm
prompting rules by using the shortcut buttons on the toolbar.
For a description of the shortcut buttons, refer to Table 8-3.
Table 8-3 Alarm Prompting Setting Tab Toolbar Buttons
Button
Function
Modifies an existing alarm prompting rule.
Deletes an alarm prompting rule.
Activates an alarm prompting rule.
Suspends an alarm prompting rule.
Refreshes the information of alarm prompting rules.
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Button
Function
Opens the alarm prompting dialog box again. If multiple alarm prompting
rules have been made, the open dialog box displays all the alarms
meeting the conditions of all these rules.
End of Steps
8.8 Creating an Alarm-Suppressing Plan Task

This procedure describes how to create an alarm-suppressing plan task.
Context
A suppressing plan task suppresses the alarms reported during the operations such
as engineering cut-over, and changeover. During task execution, when the first
condition-meeting alarm is reported, the system generates a new alarm as the primary
alarm. The reported alarm becomes a secondary alarm. The alarms reported later are all
treated as the secondary alarms of that primary alarm.
Steps
1.
On the main menu of the NetNumen U31 system, select Fault > Suppress Plan Task
Management. The Suppress Plan Task Management tab is displayed, see Figure
8-15.
Figure 8-15 Suppress Plan Task Management Tab
2. On the toolbar, click

8-16.
. The Suppress Plan Task dialog box is displayed, see Figure
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Figure 8-16 Suppress Plan Task Dialog Box
3. Set parameters in the Suppress Plan Task dialog box.

For a description of the related parameters, refer to Table 8-4.
Table 8-4 Suppress Plan Task Dialog Box Parameter Descriptions
Parameter
Description
Task Name
Indicates the name of the task.
Task Type
Indicates the task type. The options are:

l
Rearrange Test: task for network

changeover
Task Status
Resect and Joint: task for network cut-over
Others: task for other cases
Indicates the initial status of the task after

creation. The options are: Activate and
Suspend
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Parameter
Description
Task Period
Indicates the task execution period:

l
Effective Temporarily: specifies a duration

time for a task that runs once.
Effective Everyday: specifies a duration

time for a task that runs every day.
The time is based on the time zone of the

district where the service is located.
Detail
Indicates the remarks for the task.
4. Click the NE tab. The NE tab is displayed, see Figure 8-17.

Figure 8-17 NE Tab
5. Select an NE type, and specify the NEs on the tab.

6. Click OK. The system suppresses the alarms that meet the specified conditions.
End of Steps
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Figures
Figure 1-1 Composition of the Fault Management System ........................................ 1-2
Figure 1-2 Fault Management Window ..................................................................... 1-8
Figure 2-1 Forward Type Node ................................................................................. 2-4
Figure 2-2 IP Address of Alarm Box for Forwarding SMS Node ................................ 2-6
Figure 2-3 GSM Modem Forward Node .................................................................... 2-7
Figure 2-4 SMPP Forward Node ............................................................................... 2-8
Figure 2-5 CMPP Forward Node............................................................................... 2-9
Figure 2-6 SGIP Forward Node................................................................................. 2-9
Figure 2-7 SMGP Forward Node............................................................................. 2-10
Figure 2-8 Country Code Node ............................................................................... 2-11
Figure 2-9 Mail Forward Node ................................................................................ 2-13
Figure 2-10 Alarm Monitoring Tab ........................................................................... 2-15
Figure 2-11 Notification Monitoring Tab ................................................................... 2-16
Figure 2-12 Alarm Monitor by NE Tab ..................................................................... 2-17
Figure 2-13 Tab for Monitoring Active Alarms of an NE ........................................... 2-18
Figure 2-14 Tab for Monitoring Active Major Alarms of an NE ................................. 2-18
Figure 2-15 Alarm Monitoring by NE Type Tab ........................................................ 2-19
Figure 2-16 Tab for Monitoring Active Alarms of an NE Type................................... 2-20
Figure 2-17 Tab for Monitoring Active Major Alarms of an NE Type......................... 2-20
Figure 3-1 Query Active Alarms Dialog Box (Location Tab) ....................................... 3-3
Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab) .................................. 3-5
Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab) ........................... 3-6
Figure 3-4 Query Active Alarms Dialog Box (Time Tab)............................................. 3-7
Figure 3-5 Query Active Alarms Dialog Box (Others Tab).......................................... 3-8
Figure 3-6 Advanced Dialog Box for Active Alarm Query .......................................... 3-9
Figure 3-7 Query Results of Active Alarms................................................................ 3-9
Figure 3-8 Query Results of Active Alarms (with the History Alarms Pane) ............. 3-11
Figure 3-9 Query History Alarms Dialog Box (Location Tab).................................... 3-13
Figure 3-10 Advanced Dialog Box........................................................................... 3-14
Figure 3-11 Extended Clear Type Dialog Box.......................................................... 3-15
Figure 3-12 Query Results of History Alarms .......................................................... 3-15
Figure 3-13 Query Notifications Dialog Box............................................................. 3-16
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Figure 3-14 Notification Query Results.................................................................... 3-17

Figure 3-15 Query Active Alarms Dialog Box .......................................................... 3-18
Figure 3-16 Query Results of Active Alarms............................................................ 3-19
Figure 4-1 Default Statistic Setting Dialog Box (Location Tab)................................... 4-3
Figure 4-2 Default Statistic Setting Dialog Box (Alarm Code Tab).............................. 4-4
Figure 4-3 Default Statistic Setting Dialog Box (Others Tab)...................................... 4-5
Figure 4-4 Alarm Frequency Statistics By Alarm Code_Top 10 ................................. 4-6
Figure 4-5 Alarm Basic Statistic Dialog Box (Basic Tab)............................................ 4-8
Figure 4-6 Preview of Statistical Result ..................................................................... 4-8
Figure 4-7 Alarm Basic Statistic Template Dialog Box (Condition Tab) ...................... 4-9
Figure 4-8 Basic Statistical Result of History Alarms ............................................... 4-10
Figure 4-9 History Alarm Busy-time Statistic Dialog Box (Basic Tab) ....................... 4-12
Figure 4-10 History Alarm Busy-time Statistic Dialog Box (Condition Tab)............... 4-13
Figure 4-11 Statistical Result of History Alarms in Busy Hours ................................ 4-14
Figure 4-12 History Alarm Important Alarm Code Statistics Dialog Box (Location
Tab) ...................................................................................................... 4-15
Figure 4-13 History Alarm Important Alarm Code Statistics Dialog Box (Alarm
Code Tab) ............................................................................................. 4-16
Figure 4-14 Statistical Result of History Alarms with the Important Alarm
Codes ................................................................................................... 4-16
Figure 4-15 New History Alarm Basic Statistic Template Dialog Box ....................... 4-17
Figure 4-16 Timing Statistic Task Management Tab ................................................ 4-19
Figure 4-17 Statistic Task Dialog Box...................................................................... 4-20
Figure 4-18 Custom Execution Time Area............................................................... 4-21
Figure 4-19 Timing Export Task Management Tab .................................................. 4-23
Figure 4-20 Timing Export Alarm Task Dialog Box (Basic Tab) ................................ 4-24
Figure 4-21 Custom Execution Time Area............................................................... 4-25
Figure 4-22 Timing Export Alarm Task Dialog Box (Condition Tab).......................... 4-25
Figure 4-23 Alarm Panel ......................................................................................... 4-26
Figure 4-24 VIP Site Alarm Statistics Tab................................................................ 4-29
Figure 5-1 Forward Alarm Dialog Box ....................................................................... 5-6
Figure 5-2 Select Users Dialog Box .......................................................................... 5-7
Figure 5-3 Details of an Active Alarm ........................................................................ 5-9
Figure 5-4 Details of a History Alarm....................................................................... 5-10
Figure 5-5 Handling Suggestions of an Alarm ......................................................... 5-11
Figure 5-6 Related History Alarms .......................................................................... 5-12
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Figures
Figure 5-7 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 5-14
Figure 5-8 Alarm Acknowledging Rule dialog box (Condition Tab)........................... 5-15
Figure 5-9 Related Rules Dialog Box ...................................................................... 5-16
Figure 5-10 Topology Management Window ........................................................... 5-17
Figure 5-11 Rack Diagram ...................................................................................... 5-18
Figure 5-12 Print Setup Dialog Box (General Tab)................................................... 5-19
Figure 5-13 Print Setup Dialog Box (Page Setup Tab)............................................. 5-20
Figure 5-14 Print Setup Dialog Box (Advanced Tab) ............................................... 5-21
Figure 5-15 Synchronize Active Alarms Dialog Box................................................. 5-24
Figure 5-16 Recollect History Alarms Dialog Box .................................................... 5-26
Figure 6-1 Rule Setting Tab ...................................................................................... 6-6
Figure 6-2 Rule Setting Tab ...................................................................................... 6-8
Figure 6-3 Selecting an Alarm Rule Type .................................................................. 6-8
Figure 6-4 New Dialog Box ..................................................................................... 6-10
Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 6-11
Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab-Location) ........... 6-12
Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab-Alarm
Code) ................................................................................................... 6-13
Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab-Others) .............. 6-14
Figure 6-9 New Dialog Box ..................................................................................... 6-15
Figure 6-10 New Dialog Box ................................................................................... 6-17
Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab) ......................................... 6-18
Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab)........................................ 6-21
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)........................................ 6-24
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab) ..................................... 6-26
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab) ...................................... 6-29
Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab) .................................... 6-31
Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)................................... 6-32
Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab) ............................ 6-36
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Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab-Location)........................................................................................ 6-37
Figure 6-29 Repeated Notification Filtering Rule Dialog Box ................................... 6-41
Figure 6-31 Alarm Restraining Rule by NE Dialog Box (Basic Tab) ......................... 6-43
Figure 6-32 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab-Alarm
Code) ................................................................................................... 6-44
Figure 6-33 Alarm Restraining Rule by NE Dialog Box (Correlated Alarm
Tab-Location)........................................................................................ 6-45
Figure 6-35 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab)................. 6-47
Page-NE Type) ..................................................................................... 6-48
Page-Root Alarm Code)........................................................................ 6-49
Page-Correlated Alarm Code)............................................................... 6-50
Figure 7-1 Severity Regrading Setting Tab................................................................ 7-1
Figure 7-2 Regrade Severity Dialog Box ................................................................... 7-4
Figure 7-3 Created Severity Regrading Rule............................................................. 7-4
Figure 8-1 Alarm Box Setting Tab ............................................................................. 8-2
Figure 8-2 Alarm Box Dialog Box .............................................................................. 8-3
Figure 8-3 Handling Suggestion Setting Tab ............................................................. 8-5
Figure 8-4 Alarm Code Description Setting Tab (1) ................................................... 8-7
Figure 8-5 Alarm Code Description Setting Tab (2) ................................................... 8-7
Figure 8-6 Alarm Code Description Setting Dialog Box ............................................. 8-8
Figure 8-7 Reason Setting Tab................................................................................ 8-10
Figure 8-8 Reason Setting Dialog Box .................................................................... 8-11
Figure 8-9 Forwarding Template Setting Dialog Box................................................ 8-12
Figure 8-10 Intermittent Alarm Setting Dialog Box................................................... 8-14
Figure 8-11 Alarm Prompting Setting Tab................................................................ 8-15
Figure 8-12 Alarm Prompting Setting Dialog Box .................................................... 8-15
Figure 8-13
............................................................................................................ 8-16
Figure 8-14 Alarm Prompting .................................................................................. 8-16

Figure 8-15 Suppress Plan Task Management Tab ................................................. 8-17
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Figures
Figure 8-16 Suppress Plan Task Dialog Box ........................................................... 8-18

Figure 8-17 NE Tab................................................................................................. 8-19
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Figures
VI
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Tables
Table 1-1 Fault Management Menus ......................................................................... 1-8
Table 1-2 Fault Management Buttons on the Main Toolbar ....................................... 1-9
Table 2-1 Short Message Forwarding Types ............................................................. 2-4
Table 2-2 GSM Modem Forwarding Function Parameters ......................................... 2-7
Table 2-3 E-Mail Forwarding Parameter Descriptions.............................................. 2-13
Table 3-1 Arrow Button Function Descriptions........................................................... 3-4
Table 3-2 Buttons and Drop-Down List Boxes on the Toolbar of the Alarm Query
Result Tab.............................................................................................. 3-10
Table 4-1 Toolbar Buttons for Managing the Statistical Result ................................. 4-10
Table 4-2 Toolbar Buttons for Managing the Statistical Result ................................. 4-14
Table 4-3 Shortcut Menu Items for Managing Statistics Template............................ 4-18
Table 4-4 Custom Execution Time Parameters........................................................ 4-21
Table 4-5 Toolbar Buttons for Managing Timing Statistic Tasks ............................... 4-22
Table 6-1 Alarm Rule Attribute Descriptions .............................................................. 6-5
Table 6-2 Alarm Rule Management Operations......................................................... 6-7
Table 6-3 Persisting Duration Range....................................................................... 6-27
Table 6-4 Alarm Triggering Scrip Rule Parameter Descriptions ............................... 6-36
Table 7-1 Severity Regrading Setting Tab Toolbar Buttons ........................................ 7-2
Table 8-1 Alarm Box Dialog Box Parameter Descriptions .......................................... 8-3
Table 8-2 Button on Handling Suggestion Setting Tab ............................................... 8-6
Table 8-3 Alarm Prompting Setting Tab Toolbar Buttons.......................................... 8-16
Table 8-4 Suppress Plan Task Dialog Box Parameter Descriptions ......................... 8-18
VII
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Tables
VIII
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Glossary
CDMA
- Code Division Multiple Access
CMPP
- China Mobile Point to Point
EMB
- Enterprise Message Bus
EMS
- Element Management System
FTP
- File Transfer Protocol
GSM
- Global System for Mobile Communications
GUI
- Graphical User Interface
ICP
- Internet Content Provider
IP
- Internet Protocol
LCD
- Liquid Crystal Display
MML
- Man Machine Language
NE
- Network Element
NMS
- Network Management System
NPI
- Number Plan Indicator
OMC
- Operation & Maintenance Center
OMM
- Operation & Maintenance Module
QoS
- Quality of Service
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RNC
- Radio Network Controller
SDR
- Software Defined Radio
SFTP
- Secure File Transfer Protocol
SGIP
- Short Message Gateway Interface Protocol
SMGP
- Short Message Gateway Protocol
SMPP
- Short Message Peer to Peer Protocol
SMS
- Short Message Service
SP
- Service Provider
TCP
- Transmission Control Protocol
TON
- Type of Number
WCDMA
- Wideband Code Division Multiple Access
X
SJ-20130524154927-006|2013-06-20 (R1.0)

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NetNumen U31 R18

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Fault Management Operation Guide

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Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

Chapter 3 Alarm and Notification Query .................................................. 3-1

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3.4 Querying Notifications by Customized Conditions ............................................... 3-15

Chapter 4 Alarm Statistics......................................................................... 4-1

Chapter 5 Alarm and Notification Management....................................... 5-1

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Chapter 6 Alarm Rule Management .......................................................... 6-1

Chapter 7 Alarm Severity Management.................................................... 7-1

Chapter 8 Alarm Parameter Settings ........................................................ 8-1

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About This Manual

What Is in This Manual

Provides an overview of the fault management system of NetNumen

2, Alarm and Notification

Describes the alarm monitoring policies and methods, and provides

instructions for monitoring alarms and notifications using different

Provides different methods for querying active alarms, history

Describes the alarm statistics functions and provides instructions

5, Alarm and Notification

Describes the management operations that can be performed for

active alarms and history alarms.

6, Alarm Rule Management

Explains the alarm rules supported by NetNumen U31 and describes

7, Alarm Severity Management

Describes how to manage severity levels of alarms, such as reset

8, Alarm Parameter Settings

Describes how to set the alarm parameters related to alarm

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Variables in commands. It may also refer to other related manuals and

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1.1 Fault Management System

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NetNumen U31 R18 Fault Management Operation Guide

Figure 1-1 Composition of the Fault Management System

NetNumen U31 server

NetNumen U31 client

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Built-in SMS module in the alarm box

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NetNumen U31 R18 Fault Management Operation Guide

Counting alarm duration.

1.3 Fault Indication

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Alarms can be regarded as specific types of notifications indicating detected failures or

1.4 Alarm Classification

1.4.1 Active Alarm and History Alarm

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NetNumen U31 R18 Fault Management Operation Guide

1.4.2 Alarm Classification by Fault Severity

1.4.3 Alarm Classification by Fault Type

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Security Violation Alarm

1.4.4 Alarm Classification by Resource Type

Alarms reported by the EMS server

Performance threshold alarms