Please note that this Assessment document has 15 pages and is made up of 7
Sections.
Name: Anca Constantina Florescu
Section 1: Rights and responsibilities at work
This section will help you to evidence Learning Outcome 1: Know the employment
rights and responsibilities of the employee and employer
Learning objective
Place in Assessment
Question 1 Page 1
Question 2 Page 2
Question 3 Page 3
Question 4 Page 3
Question 5 Page 3
Question 6 Page 3
Employers name
Employees name
The date of commencement employment
Place of work
Job title
2a) List three key points of legislation that affect employers in a business
environment. [1.2]
2b) List three key points of legislation that affect employees in a business
environment. [1.2]
Pay
Pensions
Employment rights and responsibilities
6. Explain the benefits of making sure equality and diversity procedures are followed
in a business environment. Your answer should include one benefit for the employer,
one benefit for the employee and one benefit for the overall organisation. [1.6]
For an organization the benefit of making sure equality and diversity procedures are
followed is that is likely to have more productive, competent, and motivated and a
positive environment. The benefit for the employee is that he will be more productive
and they have the opportunity to demonstrate their skills and learn new things.
The employees must to ensure that this procedures are followed because are social
and economic benefits.
Place in Assessment
Question 1 Page 4
Question 2 Page 4
Question 3 Page 5
1a. Identify employer and employee responsibilities for health and safety. [2.1]
The employer should ensure that employees are adequately, consult and work with
employees and their health and safety representatives in protecting anyone harm in
the workplace, give free of charge equipment and protective clothing, provide toilets,
washing facilities and drinking water, have insurance that include employees in case
they get hurt at work.
The employees have to follow the procedures and training that they receive from
employer, take care of them and other people regarding health and safety, talk with
their employer if they think that the work or inadequate precautions are putting
anyones safe in danger.
Place in Assessment
Question 1 Page 6
Question 2 Page 6
Question 3 Page 7
2. Using two specific examples, explain how to choose the most appropriate method
of communication to meet your needs and the needs of others. [3.2]
The fastest, easy and secure way to pass information is verbal face to face
communication, but if you want to transmit something formal or confidential, the best
way is to write an email or a letter.
Creating Careers Ltd 2011-2014. All rights reserved.
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Place in Assessment
Question 1 Page 8
Question 2 Page 8
Question 3 Page 8
1. Explain the purpose of agreeing standards for your own work. Give at least two
reasons. [4.1]
By agreeing standards work, means that you know what the organisation require
from you and others, employer and employees will know clearly what output is
expected and the environment will be more productive .
2. Explain the purpose of taking on new challenges and being able to adapt to
change at work. [4.2]
A good business will always improve and adapt to new technologies and challenges,
and every person should be open to this. An organisation will value people who are
willing to take new challenges and those who are positive with challenges will always
have more opportunities. Those who want to advance in position are open in
learning new things and they are always happy to take responsibilities.
3. Explain the purpose of treating others with honesty and consideration. [4.3]
You must treat others in the way that you will expect others treat you. If you want
help, honest, trust and helpful colleagues, it is very important to act in the same way.
This encourages performance, good work relationships and a positive working
environment.
Place in Assessment
Question 1 Page 10
Question 2 Page 10
Question 3 Page 10
1. Explain the purpose of meeting work standards and deadlines when completing
tasks in a business environment. [5.1]
Meeting work standards is very important in relations organization-customer. Always
customer requirements must be met and if they are not, they will look for better
services in other organizations that offer top quality services. If standards and
deadlines are not met, this will impact the organization's image.
2. Identify two different methods that you can use to plan your own work in a
business environment. [5.2]
For a good quality of your work, it is very important to set clear goals, to create your
to do list, make difference between work and busy work, stick to your calendar and
priorities and dont allow nothing to distract you from your priorities.
Place in Assessment
Question 1 Page 12
Question 2 Page 12
Question 3 Page 13
Plan and priorities your work, create a daily schedule and stick to it, be
punctual and serious.
Avoid distractions, focus in the key for professional people.
Refine new skills
Ask if you dont understand
Put your heart and soul in your work, if you are not passionate about what you
do, and then dont do it.
3. Identify at least two different types of career pathways or options that may be
available to you. [6.3]
There are three important aspects to find out what career I want: what I know to do,
which are my qualities and what I'd like to do.
For the moment I am a Teaching Assistant volunteer in a Primary School, I like to
take new responsibilities and I wait for a new position to apply for the role. In this
school they may need an admin and this course can help me, demonstrating new
skills.
Place in Assessment
Question 1 Page 14
Question 2 Page 14
Question 3 Page 14
1. Identify at least two different types of problems that can occur in a business
environment. [7.1]
In a business can occur minor problems, who are easy to solve (photocopier runs
out of paper or toner) and major problems (failure of a machine, computer crash)
2. Describe at least two specific problems that can occur at work and explain how
they can be dealt with. [7.2]
Damage of a machine from production line: the manager should be informed to take
the appropriate measures.
The absence of a colleague can be a problem, because there is no one to do his job,
will be unfinished work, but also can be another person to take the responsibilities for
that day.
3. List at least two problems you are able to deal with yourself and two problems you
would need to refer to others to deal with. Explain how and when you would refer
these problems to others. [7.3]
I am able to change toner and paper from the printer and accept responsibility to
replace a colleague so will be no undone things but for sure I could not fix a machine
from production line or to fix my computer, for this problems I would inform my
supervisor to call a technician to fix them.
Creating Careers Ltd 2011-2014. All rights reserved.
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