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FMM INSTITUTE (Centre for Professional Development)

Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur
Tel: 03-62867200 Fax: 03-6277 6712/62761316 E-mail: hasnah@fmm.org.my / anitha@fmm.org.my

FMM CERTIFIED MANAGER OF QUALITY/ORGANISATIONAL


EXCELLENCE
SBL Scheme
Quality management has emerged as a recognised profession in the most successful companies and
organisations. Quality Managers are regularly contributing to strategic discussions and influencing
company directions.
The FMM Certified Manager of Quality/Organisational Excellence (CMQ/OE) emphasises the broadest
spectrum of business structure for the management and leadership of quality principles at strategic and
tactical levels. The CMQ/OE represent peer and professional recognition, enhances credibility with current
employers, and opens up future career opportunities.

COURSE OBJECTIVES
At the end of the programme, participants will be able to:

Understand and have a working knowledge of quality standards and concepts


Implement organisational assessments and related functions
Assess quality needs in relation to overall strategic plans
Implement quality programmes to attain and maintain customer satisfaction and focus
Manage projects that support overall strategic goals and continuous improvement, and identify and
implement closed-loop corrective and preventive actions
Manage and motivate human resources in the support of organisational goals through employee
empowerment and by providing appropriate training and education at all levels in the organisation
Provide leadership to ensure compliance with quality goals throughout the organisation

WHO SHOULD ATTEND

ENTRY REQUIREMENTS

This programme is meant for Executives,


Engineers and Managers who have a few years
working experience in quality related field, and
hold decision-making roles in their organisations.

Candidates must possess working experience in


quality-related areas. For those who opt to sit for
the
ASQ
Certified
Manager
of
Quality/Organisational excellence examination,
candidates must be proficient in the English
Language and meet the following entry
requirements:

COURSE STRUCTURE
Examination
Contact days/hours
Number of modules
Lecture days and hours
Duration of programme
Evaluation
Examination

: 100%
: 12 days / 84 hours
: Seven (7)
: Saturday/Sunday
(9 am ~ 5 pm)
: 6 months
: 100%

ADMINISTRATIVE DETAILS
Venue : FMM Institute
2nd Floor, Wisma FMM
No.3, Persiaran Dagang, PJU 9
Bandar Sri Damansara
52200 Kuala Lumpur
Fees

: Member
RM 3,700.00
Non-Member RM 4,200.00
(Fees do not include meals & ASQ exam fees)

Academic qualification with working experience:


1. Masters Degree in any discipline and at least 5
years working experience in quality or its
related field
2. Degree in any discipline and at least 6 years
working experience in quality or its related
field
3. Diploma or Certificate in any discipline and at
least 9 years of working experience in quality
or its related field
Candidates must show Proof of Professionalism
to sit for the ASQ Certified Quality Manager
examination. These include ASQ membership or
Registered Professional Engineer, or ASQ
membership sponsorship.

FMM INSTITUTE (Centre for Professional Development)


Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur
Tel: 03-62867200 Fax: 03-6277 6712/62761316 E-mail: hasnah@fmm.org.my / anitha@fmm.org.my

FMM CERTIFIED MANAGER OF QUALITY/ORGANISATIONAL


EXCELLENCE

COURSE CONTENTS
Module 1:
Module 2:
Module 3:
Module 4:
Module 5:
Module 6:
Module 7:

Introduction and Leadership


Strategic Plan Development and Deployment
Management Elements and Methods
Quality Management Tools
Customer-Focused Organisations
Supply Chain Management
Training and Development

AWARD OF CERTIFICATION
Participants are required to meet the 80% FMM Institutes course attendance
requirement to qualify to sit for internal examination. Upon successful completion of
the course and its examination, participants will be awarded the FMM Certified
Manager of Quality/Organisational Excellence issued by FMM Institute.
For candidates who meet the entry requirements of ASQ to sit for the ASQ Certified
Manager of Quality/Organisational Excellence examination, upon successful
completion, candidates will be awarded the ASQ Certified Manager of
Quality/Organisational Excellence.

ASQ EXTERNAL CERTIFIED QUALITY MANAGER EXAMINATION


(OPTIONAL)
ASQ Certified Manager of Quality/Organisational Excellence Examination
format:
Open Book
150 multiple choice questions (3 hours 15 mins)
Close Book
2 constructed response questions (45 mins)
*ASQ Examination Fees:
ASQ Member
USD 310.00
Non ASQ Member USD 450.00
* Subject to change by ASQ
All cancellations must be made in writing. There will be no charge for cancellation received 10 or more
working days before the start of the programme. Cancellation received 6-9 working days before the start
of the programme is subjected to a cancellation fee of 50% of the course fees. Cancellation received 5
working days and below before the start of the programme is subjected to cancellation fee of 100% of the
course fees. If the participant fails to attend the programme, the full course fees are payable. However,
replacement can be accepted at no additional cost.

Private and Confidential

FMM INSTITUTE (Centre for Professional Development)

(475427-W)

REGISTRATION FORM
FMM CERTIFIED MANAGER OF
QUALITY/ORGANISATIONAL EXCELLENCE
Saturday & Sunday, Date: July 1 September 29, 2012, Venue : FMM Institute, Kuala Lumpur
(To be completed in BLOCK LETTERS)
A. PERSONAL PARTICULARS
Full Name (Mr/Ms) : ____________________________ NRIC No. : ___________________________________________
Designation : __________________________________ Name of Company : ____________________________________
Permanent Address : __________________________________________________________________________________
Correspondence Address : _____________________________________________________________________________
(if different from permanent address)
Tel No. (H) : ________________________ (O) : _________________________ Fax No. : __________________________
E-mail Address : ________________________________ H/P No: _____________________________________________
Date of Birth : ____________ Sex : ____________ Age : ___________ Nationality : ____________ Race : ____________
B. EDUCATIONAL BACKGROUND
Name of School / Institution

Years Attended
Highest
From To
Qualification Obtained
Secondary : __________________________________________ ______ ______ _______________________________
College / University : __________________________________

______ ______ _______________________________

Any Special Professional Course : ________________________ ______ ______ _______________________________


C. SPONSORSHIP
Company Sponsored

Self Sponsored

Please Tick

()

Please Tick

()

D. SUBMITTED BY (To be filled if sponsored by company)


SBL

Name : _______________________________________ Designation : _________________________________________


Company Name: _____________________________________________________________________________________
Company Address : __________________________________________________________________________________
Tel No. : ____________________ Fax No. : ____________________ E-mail Address : ____________________________
FMM Membership No: __________________________ My Corporate Identity No: _______________________________
E. DECLARATION
I hereby declare that the information provided is correct and complete.
Signature of Participant: _____________________________________

Date: _________________________

Payment Advice:
Enclosed cheque/bank draft No. _________for RM _____being payment for __________participant(s) made in favour of FMM Institute.

Please fax or mail the registration form to:


Hasnah / Anitha
Tel : 03-62867200 Fax : 03-62776712/62761316
Wisma FMM, No 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur.
E-mail: hasnah@fmm.org.my or anitha@fmm.org.my Website : www.fmm.edu.my