Experienced SmartPlant 3D Coordinator at Fluor

Hi, Govinda.
Make sure that the server that you specified as your Name Generator server
actually has the Name Generator service running. Make sure that the user account
that you are using to restore the site database is in the "Distributed COM Users"
account on your Name Generator server. If both of these check out, then the wrong
username / password may have been used when installing the Name Generator
service. In that case, the best thing to do is to *DELETE* the Name Generator
service and recreate it based on instructions in the Project Management User's
Guide. Hope this helps!

Amit
Amit T.
Smartplant 3D Administrator
Quite few reason for this error. Assuming the name generator is up and running, try
the following.
1. Reinstall the name generator software.
2. Try a different machine with name generator on.
Do ensure the name generator component service is started. If there's a username
password issue, it will crop up here.
1. If the name gen machine is another subnet, ensure it can be pinged from all
client machines. Try DTCping from Microsoft and see if the DTC handshake is without
any error.
2. Ensure the name resolution of forward and reverse DNS is correct. From a client
machine, ping the name generator. Now issue command ping -a <IP address of the
name generator>. Confirm the hostname returned matches.
3. The table refdatserverpath table in site and model database should reflect the
same name generator name. This requires a bit more research especially in case of
multiplants as discovered by my dear colleague Kevin Dmonte, MIE (AUST) P. Eng.
6. Check firewall setting

jayateerth
jayateerth K.
SP3D at Accenture

As above David said try first still not once

Try with m/c name insted of IP

Amit
Amit T.
Smartplant 3D Administrator
Forgot the main one. For name generator on windows 2008 R2 server, one has to
configure the server role as application server with COM+Network services enabled.
For S3D v2014 R1, this is explained in the installation guide, page 97.

Alberto
Alberto H.
Ingeniero especialista en Diseo de tuberas en SENER
I have installed almost all complete ... but I have a similar problem.
When I go to create a new database, an error window it says the name provided by
the generator is wrong appears. (The same error that the partner)
I then proceeded to reinstall the "name generator" and tells me there is an error
with access settings.
I will take photos ... are 3am and I have not solved ... XD

Alberto
Alberto H.
Ingeniero especialista en Diseo de tuberas en SENER
I have installed almost all complete ... but I have a similar problem.
When I go to create a new database, an error window it says the name provided by
the generator is wrong appears. (The same error that the partner)
I then proceeded to reinstall the "name generator" and tells me there is an error
with access settings.
I will take photos ... are 3am and I have not solved ... XD