2895 Handbook For Centres 2015 - Web

Handbook
for centres
2015
Contact us
Helpdesk
Please see the support website:
support.cambridgeenglish.org
This website answers many frequently asked questions, includes information and updates, and contains
instructions and information on running our exams. You can also use it to contact our Helpdesk by submitting a
query or instant messaging with a Helpdesk Analyst.
You can also reach the Helpdesk at:
Email: helpdesk@cambridgeenglish.org
Tel: +44 1223 553997 (for urgent queries)
Application Support
For technical queries about computer-based tests, please contact Application Support.
The support website: support.cambridgeenglish.org
Email: applicationsupport@cambridgeenglish.org
Inspections Unit
To inform us about changes in venue details and for queries about inspections of centres, please contact the
Inspections Unit.
Email: inspections@cambridgeenglish.org
Postal address
Cambridge Assessment DC10
Hill Farm Road
Whittlesford
Cambridge
CB22 4FZ
United Kingdom
When contacting us, always include your centre number in the subject line. This will speed up the processing of
your query.
Please avoid using personal contact details and do not disclose them to your contacts or customers.
CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015
Contents
Introduction7
Important changes and developments for 2015
Centre administration
14
1. Centre approval and being a centre

2. Communications, information and training
3. Who can take Cambridge English exams?
4. Staffing and recruitment
5. Centre inspections
6. Fees
7. Meeting market demand
8. Speaking exam arrangements for UK centres
9. Test day photos
10. Pretesting
11. Legal matters
12. Where to find information
14
17
18
18
22
24
24
24
25
25
26
28
Exam cycle
30
1. Exam planning

1.1
Choosing an exam date
1.2 Candidate Registration forms and ID

1.3
Choosing suitable venues and exam rooms

1.3.1
Computer-based exam rooms

1.3.2 Listening test rooms

1.3.3 Speaking test rooms

1.3.4 Skills for Life Speaking & Listening rooms

1.4
Preparing for Speaking exams

1.4.1
Non-UK centres

1.4.2 UK centres

1.5
Skills for Life Interlocutor training packs

1.6
Skills for Life Speaking & Listening test packs
31
31
31
32
33
33
34
36
36
37
38
39
39
2.

41
42
43
45
46
46
47
47
48
48
49
Entries and timetabling

2.1
Making entries

2.1.1
Late entries
2.2 Entries Systems
2.3 Minimum entry numbers
2.4 Candidate numbers
2.5 Reserve entries
2.6 Materials for multiple venues and rooms
2.7 Ordering Listening CDs (except Skills for Life)
2.8 Venue and timetabling details for all exams
2.9 Confirmation of Entry/Statement of entry

2.10 Amending a candidates name

2.10.1 Changes to syllabus and exam session

2.11 Transferring entries between centres

2.12 Withdrawing entries

2.13 Cambridge English Candidate Identifier (CECI) for TKT and Skills for Life

2.14 Candidates with special requirements
2.15 Timetables

2.15.1 Speaking tests

2.15.2 Sittings

2.15.3 Exam sessions and time slots

2.15.4 Timetable deviation
50
51
51
51
52
53
54
55
57
57
58
3.

60
61
61
61
61
62
63
63
63
63
64
4.

5.

Exam day
65
4.1
Instructions and regulations
65
4.2 Candidate ID (except Cambridge English: Young Learners)66
4.3 Sequence of test components
69
4.4 Running the Listening test
69
4.5 Running the Speaking test
70

4.5.1 Speaking tests for computer-based exams
70

4.6 Skills for Life Speaking & Listening test dummy partners
70
4.7 Incidents
70

4.8 Security risks
70

4.9 Test day photos
71
4.10 Inspections
71

4.10.1 The inspection report
72

4.11 The recording of Speaking tests (except Cambridge English: Young Learners)72
Exam materials
3.1
Modified materials
3.2 Notice to candidates
3.3 Candidate Information Sheets (CIS)
3.4 What to provide for your invigilators
3.5 Checking your exam materials when they arrive

3.5.1 Checking Listening materials when they arrive
3.6 Storing exam materials securely

3.6.1 Storing exam materials at your centre

3.6.2 Storing exam materials at venues
3.7 Transporting exam materials
After the exam

5.1
Returning exam materials
5.2 Bar code information
5.3 Securely destroying exam materials

5.3.1 Securely destroying Speaking packs

5.3.2 Securely destroying Listening CDs

5.3.3 Securely destroying Skills for Life Speaking & Listening packs
5.4 Speaking test marks for computer-based exams
5.5 Test day photos
73
73
75
76
77
77
77
77
78
6.

SELT
5.6
5.7
Actions following an inspection

Post-exam service
78
79
Results & certificates

6.1
Results release dates
6.2 Results for centres
6.3 Results for candidates
6.4 Results for preparation centres
6.5 Results enquiries
6.6 Certificates

6.6.1 Skills for Life Unit and Level certificates

6.6.2 Candidate name errors on certificates

6.6.3 Replacing damaged and lost certificates
6.7 Results Verification Service
6.8 Applying for a certifying statement
80
80
80
81
82
82
82
83
83
84
84
85
Appendix 1: Glossary
86
Appendix 2: Syllabus numbers
94
Appendix 3: C
ode of Practice for Cambridge English SELT exams invigilators in the UK
95
Appendix 4: Procedure for recording a speaking sample
97
Appendix 5: Procedure for recording Skills for Life Speaking & Listening tests
99
Index101
Introduction
The Handbook for centres contains regulations and information you need to run Cambridge English exams.
This Handbook forms part of your Authorised Centre Agreement with Cambridge English Language
Assessment and the centre agrees to abide by all the regulations contained in this Handbook. In this
Handbook, we, us and our means Cambridge English Language Assessment, you and your means the
centre and your CEM means your Centre Exams Manager acting on behalf of the centre.
The regulations in this Handbook are for Cambridge English: Key, Key for Schools, Preliminary, Preliminary for Schools,
First, First for Schools, Advanced, Proficiency, Business Certificates, Legal, Financial, Young Learners, Teaching Knowledge
Test, Qualifications in ESOL Skills for Life, Delta Module One and any computer-based versions of these exams. All
references to the Teaching Knowledge Test in this Handbook cover all modules except TKT: Practical. Instructions
for running TKT: Practical are in the Teaching Qualifications section of the support website.
Cambridge English exams

Throughout this Handbook we refer to exams by their current names. Please see the table below for an overview
of the current and old names of our exams. Some of our exams are still listed with their old names on some of our
systems.
Exam name
Cambridge English: Young Learners
Cambridge English: Starters
Cambridge English: Movers
Cambridge English: Flyers
Cambridge English: Key
Cambridge English: Key for Schools
Cambridge English: Preliminary
Cambridge English: Preliminary for Schools
Cambridge English: First
Old name
YLE
YLE Starters
YLE Movers
YLE Flyers
KET
KET for Schools
PET
PET for Schools
FCE
Exam name
Cambridge English: First for Schools
Cambridge English: Advanced
Cambridge English: Proficiency
Cambridge English: Business Certificates
Cambridge English: Business Preliminary
Cambridge English: Business Vantage
Cambridge English: Business Higher
Cambridge English: Financial
Cambridge English: Legal
Old name
FCE for Schools
CAE
CPE
BEC
BEC Preliminary
BEC Vantage
BEC Higher
ICFE
ILEC
Key
Some items in this Handbook are new or are specific to certain exams. To help you, we have marked these
sections with the following symbols:
this highlights a change since the last edition of this Handbook
these regulations are only relevant to computer-based exams
these regulations are only relevant to Skills for Life exams (UK only)
MODULE ONE
these regulations are only relevant to Delta Module One exams

these regulations are relevant to test day photos
these regulations are relevant to the Centre Print Scan option
key regulations that are checked during an inspection. Failure to comply with these will result in a
low rating at an inspection. If you would like to see all items checked during inspections, see the self-
assessment checklists on the support website.
SELT
these regulations apply only to sessions where there are candidates taking the exam for UK visa
purposes
these are additional regulations that are only relevant to sessions that include one or more candidates
taking an exam for UK visa purposes at approved UK SELT centres.
Getting started
If you are new to Cambridge English exams, we recommend that you go to the New to running our exams section
on the support website for further information.
Important changes and developments for 2015

Although throughout the Handbook we use a NEW symbol to highlight changes, we would like to draw your
attention to some key changes:
Events for teachers

Due to requirements from our UK regulators, no one, including current Speaking Examiners, who has seen current,
live, confidential exam materials, is allowed to deliver or attend training events for teachers on the papers they
assess. This includes live online training, such as webinars.
This means:
Speaking Examiners will not be able to deliver sessions on Speaking skills or Speaking assessment for the
exam they examine for.
No one who has seen current, live, confidential exam papers is permitted to present at or attend seminars on
that specific paper.
Writers are not covered by this rule, as they do not know when or if questions they have written have been
included in live materials.
Speaking Examiners are allowed to prepare materials for training events, but are not allowed to attend the event.
This rule applies to the qualifications listed below, regardless of where in the world the training is delivered:
IELTS
Delta Module One
Skills for Life.
Entries systems
Throughout 2015 there will be changes to the Entries Systems you use for some of our exams. Please check the
support website for up-to-date information on where to make your entries. We will also keep you updated via
Centre News.
Centre Print Scan

Centre Print Scan is available as an option for some of our exams. For further information about its availability, see
our support website.

If you choose Centre Print Scan for a session, you will:

order question papers by telling us the number you will need (you wont have to give us candidate names at
this stage)
submit named entries on the Entries System on a date that suits you (but do allow enough time for processing
Confirmations of Entry and preparing test day photo files)
print personalised answer sheets locally
scan the completed answer sheets locally, enabling marking to start immediately
store the answer sheets securely until a month after the results have been issued.
This new option means you can submit named entries later and return candidates responses more quickly,
speeding up the whole exam process. It may also help to reduce your courier costs. We will keep you informed of
further developments via Centre News.
SELT Secure English Language Tests (SELT) for UKV&I

The UK Visa and Immigration service (UKV&I) recognises certain exams for specific types of visa. These exams
are often referred to by the Home Office as Secure English Language Tests (SELT). For details of which exams
are recognised, please see https://www.gov.uk/government/publications/guidance-on-applying-for-uk-visaapproved-english-language-tests.
At the time of going to print, any centre outside of the UK can offer Cambridge English exams for UKV&I
purposes.
If a candidate wants to take a Cambridge English exam for UK visa purposes, there are additional requirements
that you need to put in place. If you do not observe these regulations, the candidate will not be able to use their
result for UKV&I purposes.
Additional regulations for SELT candidates
The additional regulations that apply to SELT candidates are all summarised in this section of the Handbook. They
are also repeated in the relevant sections of the Handbook and the Exam Day Booklets and you can find guidance
and frequently asked questions on the support website.
There might be changes to these during 2015 and we will put updates on the support website.
For SELT candidates, you must follow all the usual regulations in the Handbook for centres and the relevant Exam
Day Booklet, and in addition you must comply with all the regulations contained in this section.
UK SELT centre network
We have established a restricted network of centres in the UK for offering Cambridge English SELT exams. If you
are not one of those centres, you cannot offer Cambridge English SELT exams in the UK. You therefore do not
need to put in place these additional requirements.
Cambridge English SELT centres in the UK only need to comply with these requirements for sessions that include
SELT candidates, not for other non-SELT sessions.
10
SELT
Candidate Registration form

You must ensure that all SELT candidates at your centre fill in the relevant Cambridge English Candidate
Registration form.
Checking the IDs
Candidates who do not have the correct ID must not be allowed to sit the exam.
Outside of the UK, you must only accept passports for SELT candidates. For UK SELT candidates, please see the
following guidance.
In the UK, only the following types of ID are accepted for SELT exams:
Candidates must use the following ID:
Valid Passport or European

Union (EU) ID card
Valid photographic
Government ID card
Valid Biometric Residence

Permit
Tests taken outside the candidates

country of origin
Tests taken overseas within the

candidates country of origin
Tests taken in the UK
European Union ID cards can only be accepted for candidates whose country of origin is within the European
Union.
Biometric Residence permits can only be accepted for tests taken in the UK by candidates who do not have
a valid passport. For example, asylum seekers who have been awarded refugee status or leave to stay here
under a form of temporary protection will not usually possess a national passport endorsed with leave to enter
or remain in the UK.
For Skills for Life, the centre must record the candidates Speaking & Listening test, store this locally and
provide copies to us on request. Interlocutors will need to be provided with equipment and be given training
on doing this.
You must ensure that your centre complies with UK law with regard to ensuring exam day staff have the
appropriate legal status in the UK for the work they are undertaking.
All new invigilators and other new exam staff must have at least one acceptable reference in order to be
recruited.
All invigilators and other exam staff must have at least C1 level of English.
Centres must keep records of the evidence they collect showing their invigilators comply with the
requirements and provide this evidence to Cambridge English Language Assessment when requested.
All invigilators must sign a Code of Practice (see Appendix 3) before invigilating SELT exams.
The ID must be checked when the candidate arrives at the venue before the exam this can be at the door of
the exam room, or when they arrive at the venue and when recording a voice sampling, and is in addition to
checking ID when taking photos and in addition to checking IDs at the candidates' desks.
The ID must be checked each time the candidate leaves and returns to the exam room (for example, after a
toilet break).
SELT
Check the candidate's signature by comparing the one in their photo ID with something they sign on the day,
such as an answer sheet. It is enough to check this once per exam day, and it must be checked on each day if
the written and Speaking components are on different days.
11
SELT
Test day photos

You must take a photo of the candidate on the test day using Identica.
You must input the candidates ID number and nationality into Identica.
Voice sample: regulations
You must make a recording of a speaking sample. This must be done on the day of the exam (either on the
day of the written components or the Speaking test day). For instructions on doing this, see Appendix 4.
If requested by Cambridge English Language Assessment after the exam day, you must record a second voice
sample of the candidate.
Staffing and invigilators
There must be a minimum of one invigilator per 15 candidates in an exam room.
You must ensure the following for all invigilators and centre staff involved in SELT sessions:
all invigilators must be trained in delivering Cambridge English SELT sessions before they are allowed to
invigilate
all invigilators and other exam staff must be able to fulfil the requirements of the role, as defined by
Cambridge English Language Assessment.
Malpractice investigations
Additional regulations apply for malpractice investigations.
We will require a handwritten statement from the candidate.
We will require a second voice sample from the candidate.
Consequences of non-compliance
If you do not comply with the SELT regulations, the candidate might not be able to use their result for UKV&I
purposes. It will affect your centre authorisation.
Candidate statements
In cases of suspected malpractice, the candidate must submit a written statement. We will contact you if we need
you to supply such statements for any of your candidates.
Skills for Life

We will be introducing a system of fixed dates for Reading and Writing tests from January 2015. Speaking &
Listening tests will take place in scheduled windows. For more information about dates and windows, please see
the customer support website.
Computer-based YLE
CB YLE will be made available throughout 2015. It is run on a different system from our other computer-based
exams, which are all on Connect Plus. Please see the Cambridge English Young Learners Guide to CB testing and the
Computer-based Young Learners Exam Day Booklet on the support website for more details.
12
The Cambridge English Scale

From January 2015 results for Cambridge English: First, Cambridge English: First for Schools and Cambridge English:
Advanced will be reported on the Cambridge English Scale. Cambridge English: Key, Cambridge English: Key
for Schools, Cambridge English: Preliminary, Cambridge English: Preliminary for Schools and the Business English
exams will be added later in the year. We will be in touch during the year to keep you informed about the latest
developments.
13
Centre administration
You must familiarise yourself with the content of this Handbook and ensure that all relevant centre staff
(including supervisors and invigilators) are trained accordingly and comply with this Handbook and other exam
administration documentation, wherever applicable.
You must have a copy of the Handbook for centres available in your centre, electronic or printed.
1. Centre approval and being a centre

Ensuring that your centre is authorised to offer an exam
Please read the Centre Registration Booklet for Exam Centres which outlines the responsibilities of a centre and
its CEM. You can download the Centre Registration Booklet from the support website. This booklet provides a
summary of your responsibilities; please also see your Centre Agreement for further information.
If you want to offer an exam or qualification that you are not currently eligible for, see the Centre Registration
Booklet, which explains what to do. In some cases you can fill in an Examination Authorisation form, available
from the support website. In other cases, you may need to submit a fuller application (for example, if you want
to run a Teaching Qualification). We aim to process applications as promptly as possible. However, please do
not advertise your centre or register candidates for an exam or qualification until you have received written
confirmation of authorisation from the Centre Registration team.
Suspension of centre approval

Cambridge English Language Assessment reserves the right to suspend a centres authorisation to administer
exams. A decision to suspend authorisation will only be taken in exceptional circumstances and is normally
due to suspected malpractice or maladministration at the centre, failure to ensure Speaking Examiners Quality
Assurance requirements are met, non-payment of invoices, misuse of the Cambridge English logo or repeated
failures to meet the terms of the Authorised Centre Agreement.
Whilst a centres authorisation is suspended Cambridge English Language Assessment may refuse to accept
candidate entries for future exam sessions or authorise future Teaching Qualification courses, withhold
candidates results and certificates and remove the centre from the list of authorised Cambridge English Language
Assessment centres.
The length of the suspension will vary from case to case depending on the situation, and Cambridge English
Language Assessment will keep the centre informed (where possible) of any processes being carried out. Whilst
Cambridge English Language Assessment will always act reasonably and according to procedures, the length of
suspension is ultimately at our discretion. The consequence of suspension and any processes may be that a centre
is allowed to return to full or conditional operation or its authorisation may be terminated.
Requirements for offering computer-based tests

If you are approved to offer computer-based (CB) tests, you must ensure you complete the following steps:
Register your centre on Connect Plus at least two weeks before your first CB session using Connect Plus.
Install the Connect Plus system by following the Connect Plus installation and test administration instructions
fully.
14
Ensure all relevant staff at your centre are fully trained and know how to use Connect Plus.
Run a familiarisation test on each computer which is going to be used during a live test session, both to
validate the Connect Plus installation and to provide training. You must do this:
after Connect Plus has been installed for the first time
after adding new computers or making changes to any network or computer settings on an existing
Connect Plus installation
two days before each computer-based test date if no test has been administered in the previous seven
days. You can find further information in the Test Centre Admin Guide from the support website.
With regard to test preparation, you must:
only use computers and networks which meet the minimum technical specifications for the Connect Plus
system as outlined in the Connect Plus documentation (available from the support website)
only use screens bigger than seven inches
download test content no later than 16.00 (centres local time) the day before the test date
print candidate logins and create test sittings no later than 16.00 (centres local time) the day before the test
date
ensure that your Test Administrators and invigilators follow the instructions in the Computer-Based Testing
Exam Day Booklet fully before, during and after the test sessions
immediately inform the Helpdesk of any issues which could impact or could have impacted on candidates
upload candidate responses and close test sittings as instructed in the Test Centre Admin Guide and
ComputerBased Testing Exam Day Booklet before switching off the computers and leaving the test venue; do
not uninstallthe Connect Plus system from any computers for at least three working days after the test is
completed.
Cambridge English will provide you with support, including:
comprehensive guidance and training to support Connect Plus installation and CB exam administration, from
the support website
full support in the run-up to each CB exam session
24-hour on-call support services (email, phone and live chat) on the day of a CB test.
Please note that Cambridge English Language Assessment will not be liable for any Connect Plus failures caused
by the centre failing to meet the conditions listed in these documents or failing to follow instructions given by
Failure to adhere to these conditions might result in the removal of your approval to run CB exams.
Requirements for computer-based YLE

If you are approved to offer computer-based YLE, you must ensure you complete the following steps:
Create test venues and rooms in the CB YLE Entries and Results portal and ensure entries are confirmed seven
days before the test on the CB YLE Entries and Results portal.
Ensure accounts are set up for your Speaking Examiners on the Centre Management portal.
Ensure Speaking Examiners install the ATA Marking software.
Install the MTS Test Client and set up the MTS box by following instructions in the Cambridge English: Young
Learners Guide to CB Tests.
15
Run a familiarisation test on each computer which is going to be used during a live test session, seven days
before each computer-based test date, both to validate the MTS box and to provide training.
Ensure examiner groups are assigned to marking tasks in the Centre Management portal in order to allow
examiners to begin marking.
For further information about CB Cambridge English: Young Learners, see the Exam Day Booklet and the Cambridge
English Young Learners Guide to CB testing on our support website.
Centre names
What to do if your centre name changes
If your centre has changed its name and this is simply a change of branding, but not of anything more, please
inform the Helpdesk so that we can amend our records.
Please contact us in good time to request a change.
Centre names and using Cambridgein them
In all cases please ask us before a centre change of name takes place if it involves Cambridge in any way.
Centre name previously including Cambridge ESOL
Centres which had previously used the name 'Cambridge ESOL' as part of their name will be allowed to change to
a name including Cambridge English if they make a request and there is a good business reason.
Centre name previously including Cambridge
Centres which have 'Cambridge' only in their name and ask to change will be allowed to change to a name
including 'Cambridge English' if there is a good business reason.
Centre name previously including ESOL
Use of ESOL in the name does not automatically mean a change to 'Cambridge English' is allowed.
Centre name not previously including Cambridge/Cambridge ESOL/ESOL
Centres which did not have Cambridge/Cambridge ESOL/ESOL as part of their name will not be allowed to
change to Cambridge English if they now ask to.
New centres
New centres will not be allowed to use Cambridge or Cambridge English as part of their centre name, nor to
register a company called Cambridge English.
Preparation centres
Preparation centres cannot use Cambridge English in their name.
16
What to do if the ownership structure of your centre has changed

If the ownership structure of your centre has changed (for example if the business has been sold to another
company, taken over/merged or one company has been ended and a new one started), we will need more
information from you. The new organisation may need to apply for centre approval and sign a new Centre
Agreement.
Please inform our Helpdesk as soon as you know any change like this is planned, so we can send you the forms to
complete and arrange the relevant checks.
We will also need to ensure the old organisation has no outstanding issues with us, such as incomplete follow-up
to inspections, outstanding invoices or other queries. If there are such issues and they are not cleared, we may not
be able to sign an agreement with the new organisation.
2. Communications, information and training

The support website
The support website (support.cambridgeenglish.org) provides useful help and information for candidates and
exam centres. You can find exam dates, copies of this Handbook for centres and other key documents, answers
to typical questions and articles explaining how to run the exams. You can log and track your Helpdesk queries
online and chat live with a member of the Helpdesk about your query via instant messaging.
We regularly post news items and important announcements on the support website when there are
developments and changes during the year, so we encourage you to subscribe to any forums that you are
interested in to ensure you receive the latest updates.
All content previously held on CentreNet is now available on the customer support site. This means you have one
place to go for all of the documentation, forms, information and support that you need when running our exams.
Centre News
Centre News is emailed regularly to all Centre Exams Managers, and contains important information such as
changes to regulations, changes to exam dates, downtime for systems etc. You must read this promptly and make
sure you pass on information to your colleagues as appropriate. You can see recent editions of the Centre News on
the support website.
Providing information to your schools and candidates

You must make all relevant information available to schools and private candidates. This includes the Regulations
and Summary regulations and Notice to candidates which contain important information that all candidates must
be made aware of at the time of registration. You must send these to candidates alongside their Confirmation/
statement of entry, and you can download them from the relevant Entries System. You can also find these
documents at www.cambridgeenglish.org and on the support website.
You must also make sure that candidates are familiar with the concept and use of answer sheets. We recommend
you use the Handbook for the relevant exam, available from www.cambridgeenglish.org. Please also inform your
preparation centres about this, so it can be included in exam preparation lessons.
You can order preparation and promotional materials from the Cambridge English Examinations, Support and
Preparation Materials catalogue on www.cambridgeenglish.org.
Teacher handbooks are on our website: www.cambridgeenglish.org/teachingsupport.

17
Providing customer service

Please provide candidates with information about your centres terms and conditions relating to non-payment of
fees and outstanding fees, internal complaints procedures, support, etc.
If a candidate wishes to complain directly to Cambridge English Language Assessment, they should contact the
Helpdesk immediately after the exam. When we receive a complaint, we normally contact the centre and ask for
an investigation of the issues raised. In order to meet our Service Level Agreement, your centre must respond
within five working days of receiving a Cambridge English Language Assessment investigation request.
Training for Centre Exams Managers (CEMs)

We provide training for Centre Exams Managers on all aspects of running an exam centre. This can be self-study
modules, face-to-face training and webinars. For more information on this and how to train your invigilators, see
the support website or contact your local Cambridge English Language Assessment office.
For advice on marketing the exams, please contact your nearest Cambridge English Language Assessment office.
3. Who can take Cambridge English exams?

Cambridge English exams can be taken by people of any age, gender, race, nationality or religion. Although they
are designed for people whose native language is not English, no language-related restrictions apply. However,
some exceptions apply. Please see each specific exam on www.cambridgeenglish.org for further details.
4. Staffing and recruitment

The roles of supervisors and invigilators
Invigilators are responsible for the administration of the exam in a room/part of a room.
A supervisor is a person who co-ordinates a number of invigilators. For example, you may have two venues with
five invigilators at each. You may decide to supervise one venue yourself, and delegate the supervision of the
other venue to a supervisor who will manage the invigilators for you.
Centre staff in a venue

CEM
Can also act as
supervisor in a
venue
Supervisor
Responsible for the
overall running of
exams at a venue. Can
also act as invigilator
Invigilators
Responsible for the
administration of the
exam in a room/part
of a room
18
Your supervisors and invigilators must adhere to our regulations and must preserve the confidentiality and
integrity of Cambridge English exam materials before, during and after the exam, whether used or unused. They
must not explain exam questions and must not read or amend the answers submitted by candidates. They must
also not allow anyone else to read or amend the answers. They are also responsible for carrying out ID checks on
all candidates (except for Cambridge English: Young Learners).
Minimum requirements for invigilators

You are responsible for ensuring that you have enough suitable and trained invigilators for each of your exams.
We recommend having a back-up list of extra invigilators in case someone has to cancel at the last minute.
Recruitment:
Invigilators must have passed character checks to ensure suitability for the role (such as at least one reference,
Criminal Records Bureau checks, etc.). You must keep a record showing when the check was carried out and
the outcome. Copies of any records must be treated in accordance with UK or local data protection laws. If
you hire staff through an agency, ensure that the agency carries out such checks as part of its recruitment
process.
Number of invigilators:
There must be at least one invigilator in the exam room for every 25 candidates; this applies to both paper-
based and computer-based tests. Each invigilator must have a clear view of all candidates for whom they are
responsible. Hire additional invigilators if necessary.
Selecting your invigilators:
Invigilators must not be friends, relatives or English teachers of candidates. If there is another invigilator in the
exam room, teachers of other subjects can invigilate their own students. These rules also apply to boarding
schools or other internal centres.
If there is only one invigilator in the exam room:
In addition to the conditions above, the invigilator must not have taught the candidates in any subject or
have been a colleague if running Teaching Qualification exams. These rules also apply to boarding schools
or other internal centres.
A means of summoning assistance must be available in the exam room if a candidate needs to temporarily
leave the room, or for emergencies. The assistance must be available within a couple of minutes.
Additional requirements:
You must have an invigilator, or other member of staff, who is trained to use the test day photo software
(where relevant).
Invigilators must not wear shoes that make a lot of noise when they patrol the exam room.
Supervisors:
When recruiting and selecting supervisors, ensure they have a competent level of English in order to
understand the Exam Day Booklets.
In the case of external venues, we might request your centre to appoint an external supervisor (not connected
with the venue).
19
Records:
You must keep records of the invigilation arrangements for each exam paper for up to three months and make
them available to us on request.
Employ additional invigilators if needed to ensure that invigilators can see candidates screens at CB exams when
patrolling the test room.
SELT Additional invigilator requirements for SELT exams

Please see page 12 for further information.
Training
You must ensure that all relevant centre staff are familiar with all relevant regulations and instructions. This
includes all staff who have to deal with candidates on the day of the exam, for example Speaking Examiners,
supervisors, invigilators, marshals and Skills for Life Interlocutors.
You must train your supervisors and invigilators at least once a year and preferably before each large exam
session. For training your invigilators, see the advice and materials on the support site.
The training must include the following:
checking candidate IDs, ensuring IDs are valid, detecting impostors, and preventing and detecting fraud and
malpractice
reading out the full instructions that are in the relevant Exam Day Booklet
being vigilant about use of electronic items
following exam regulations as contained in the relevant Exam Day Booklet
being familiar with emergency procedures in their venue
reporting incidents such as late arrivals, malpractice and cases requiring special consideration.
You must keep brief records showing that all invigilators and supervisors have been trained, including details of
when and how. Records can either be electronic or in paper copy and you must keep them at your centre for two
years.
Skills for Life centres: recruiting and training Interlocutors

Skills for Life centres are responsible for recruiting and training Interlocutors. See the Glossary and Section 1.5 for
further information.
Non-UK centres: requirements for Speaking Examiners

In order for your centre to run any exams you must have a sufficient number of Speaking Examiners (SEs) who
meet Cambridge English Language Assessments Quality Assurance requirements. You must not accept any
entries until you have taken steps to ensure that you will have enough SEs who have been inducted, trained and
certificated as outlined on the next page. Check whether you have enough at least 12 weeks before the relevant
exam session in order to allow enough time for recruitment etc. if new SEs will be required. Details of these
requirements and guidance on Speaking Examiners and setting up/managing your SE network are on the support
website.
20
Key:
CEM Centre Exams Manager
PSL Professional Support Leader
RTL Regional Team Leader
TL Team Leader
SETC Speaking Examiner Trainer Co-ordinator
SE Speaking Examiner
Quality Assurance procedures
Recruitment/Registration If additional SEs are required, applicants submit CVs to CEM. Centres can also receive
applications from prospective examiners online, submitted via the Cambridge English website.
TL/SETC interviews candidates who meet the requirements. Appropriate applications are
endorsed by the PSL/RTL. On approval, Examiner IDs are issued.
Induction
Carried out online.
Training
TL/SETC runs a face-to-face training meeting.
Certification
Performance Feedback
(Monitoring)
TL/SETC runs a face-to-face Certification of Procedure (CoP) meeting and SE carries out
Certification of Assessment (CoA) online.
The most significant of several sources of feedback information is face-to-face monitoring
of SEs during live Speaking tests by TLs. Monitoring must take place at least once every two
years.
We have established a Team Leader System to provide professional support for these Quality Assurance
procedures. Details of how the Team Leader System works are on the support website.
CEMs work closely with TLs/SETCs and PSLs/RTLs to ensure that these procedures are carried out in an efficient
and timely manner. You must review your examiner requirements well in advance of any exam sessions and
decide if any additional examiners are needed and/or any existing examiners will need training for additional
exams.
In addition, you must:
Engage suitably qualified and experienced SEs, who should be recruited from a range of appropriate local
institutions, not only from your centre or other branches within your organisation. You can share a pool of
examiners with neighbouring centres.
Ensure that accurate SE nomination forms reach us at least eight weeks before the start of the relevant
examining window (via the Team Leader System in most cases see below).
Ensure that SEs are inducted, trained and certificated before examining is due to start in accordance with
our Quality Assurance procedures, summarised above. You will need to work with TLs/SETCs to arrange SE
training and certification, and ensure this is in place before enrolling candidates for exams. For monitoring
purposes, provide TLs with detailed timetables of all SE assignments. The SE assignment timetables must be
provided well in advance of the dates of the Speaking tests.
21
Note that when a TL is carrying out monitoring, an extra three minutes should be scheduled at the end of
each test to allow time for the TL to feed back to the SE in question. See Section 2.15.1 below for more details.
Return completed monitoring checklists to Nominations promptly once monitoring has taken place.
Deploy the SEs to ensure that the Speaking tests are conducted according to the regulations and in the
best interests of the candidates. SEs must not examine candidates known to them in a personal capacity, or
candidates whom they have taught within the previous three years, or candidates they have examined in the
previous six weeks. It is your responsibility to ensure that this regulation is followed.
Ensure that SE details are kept up to date on any relevant systems.
In addition, please note that:
Speaking Examiners must not, without the written permission of the Chief Executive of Cambridge English
Language Assessment, allow their name to be used in association with Cambridge English Language
Assessment, for example for the public endorsement or promotion of any materials, products or services.
Citing this status in formal job applications/CVs is acceptable.
Because of the commercially sensitive nature of examining work, and in order to avoid any potential conflicts
of interest in the future, we expect examiners not to work as examiners for any other providers of ESOL exams
and tests.
SEs must at all times maintain confidentiality and security in all aspects of Cambridge English examining work
(test materials, candidate assessments, training and other procedures, etc.) and uphold the good reputation of
Cambridge English Language Assessment in all examining and public environments.
Ordering Speaking packs
You need to order Speaking packs and copies of the Instructions to Speaking Examiners in advance of your exams.
Please see Section1.4.1 for further details. Instructions to Speaking Examiners can also be downloaded from the
support website.
5. Centre inspections
We run a rigorous programme of centre inspections, reinforcing our commitment to quality in the provision of
exams, for the benefit of centres and their candidates. All candidates worldwide must experience similar exam
conditions so that no candidate is either unfairly advantaged or disadvantaged.
We regularly inspect centres and their venues during live exams to evaluate the security of confidential materials
storage, exam administration and invigilation, and to advise centre representatives accordingly.
All Inspectors are trained to record fair and accurate findings and to fulfil a supportive role towards centres,
encouraging improvement where needed. We monitor our Inspectors regularly. On some occasions your centre
will be visited by an Inspector who will be observing your exam administration and a Monitoring Inspector who
will be observing the Inspectors work. This does not imply your centre is under any particular scrutiny.
Many inspections are surprise visits, so please always remind your supervisors and invigilators that an Inspector
may arrive at any time on an exam day.
You may also be subject to inspections by the UK Home Office, or the Department of Immigration and
BorderProtection of Australia or other regulatory bodies with whom Cambridge English Language Assessment
works.
22
We recommend that you carry out your own internal checks of exam administration, and you can use the
self-assessment checklists for this, available from the support website. There is one checklist for written tests
and one for Speaking tests, and they closely resemble the inspection report used by Centre Inspectors. The self-
assessment checklists are updated annually and you should ensure you are using the current versions.
If you are running an exam in a venue that is secure and an Inspector would not be able to access it without
arranging it in advance, please contact the Centre Inspections Unit or submit venue details on the support website
including relevant details so that suitable arrangements can be made.
In order for the inspection programme to be successful and to provide you with support for running your exams, it
is essential that you tell us where and when you are holding the exam. Please see Section 2.8 for how to do this.
We reserve the right to suspend the centres authorisation, to charge for inspections that could not be
carried out, or to recover any additional costs incurred in the undertaking of an inspection, due to not having
been provided with accurate venue, date or start time information or not getting access to the venue by the
published deadline.
Inspectors can stay at the centre for the entire exam day or might decide to stay only for some of the components.
They will observe the exam administration in one or more rooms, check the security arrangements for exam
material storage (including Speaking test packs), and will ask you a number of questions regarding the items
that cannot be observed on the day.
Inspectors have the right to check the candidates photo IDs and ask candidates questions in relation to them.
They will give you feedback regarding your exam administration between components or at the end of the
visit, depending on your centres schedule.
At the end of the visit you will be given one of the following four ratings:
Fully compliant excellent exam administration and security
Generally satisfactory a few areas require attention
In need of improvement some cause for concern
Unsatisfactory serious/numerous faults.
You will also have an opportunity to ask questions and leave comments during the feedback session.
We recommend that you use the inspection visit to ask the Inspector questions about exam day administration
and discuss areas of concern. Please note that Inspectors are not trained to help with technical issues but can
record your queries and pass them on to us.
Please see Section 4.10 for more information about inspections.
Self-audit
To further enhance the Quality Assurance programme we may require you to complete a self-audit. The Centre
Inspections Unit will contact you if you have been selected for self-audit.
Self-audits do not replace face-to-face inspections.
Records from inspections and self-audits are used in regular reviews of a centres performance. Poor performance
at an inspection, failure to complete the self-audit process, failure to respond to post-inspection feedback, or
failure to correct non-compliance with regulations may result in withdrawal of your centres authorisation.
23
6. Fees
You must follow correct financial procedures in relation to candidate fees (e.g. in the matter of issuing receipts,
keeping accounts, etc.). More information on this and other aspects of correct fee handling is available in the
Centre Registration Booklet Exams which is downloadable from the support website. Details of the fees are in the
Exam Fees booklet, which is emailed directly to your CEM every year (usually in March). If you need another copy,
please contact the Helpdesk.
For most exams, you will be invoiced by Cambridge English Language Assessment when your entries have been
accepted. Invoices must be settled within 28 days from the date of issue. If there are any problems in settling
invoices by the due date (e.g. delayed or mislaid invoices) you must inform the Finance Department by emailing
creditcontrol@cambridgeassessment.org.uk.
If invoices have not been settled by the time of the issuing of results for the relevant exam session, we reserve the
right to take action as stated in your Centre Agreement.
Please note that failure to adhere to the payment terms listed in your Centre Agreement may lead to termination
of your authorisation.
Cambridge English Language Assessment is not able to give you advice on aspects of tax and VAT relating to
your own business.
7. Meeting market demand

There is a wide range of exam dates available for you to choose from. See the Exam dates section within
each exam on www.cambridgeenglish.org for a list of these dates. To ensure that candidates have plenty of
opportunities to take exams, centres, especially open centres, need to offer enough exam sessions to meet
candidates needs (where possible).
Open centres must do everything possible to facilitate entries from external and private candidates. We
mightreview a centres authorised status if there is evidence that the centre is failing to reach external
candidates.
Setting and publishing your own local closing dates for receipt of entries
We set entry closing dates as close to the exam date as possible and publish the entry closing dates in the
calendars on the support website as soon as possible before each exam session.
We have been working hard to reduce the time between the entry closing date and the exam date, to give you
more time to make your entries and to give candidates greater flexibility. Please set your own local closing
datesfor receipt of entries as close as possible to the entry closing dates. Your local closing dates must not be
more than two weeks in advance of the entry closing dates. If you wish to set local closing dates more than two
weeks earlier than the advertised entry closing date on a regular basis you must request permission from the
Helpdesk.
8. Speaking exam arrangements for UK centres

Cambridge English Language Assessment provides Speaking Examiners in the UK. You will find instructions on
how to arrange Speaking Examiners for your exams in Section 1.4.2.
24
9. Test day photos

Test day photos are mandatory for the following exams:
Cambridge English: Preliminary (but not Cambridge English: Preliminary for Schools)
Cambridge English: First (but not Cambridge English: First for Schools)
For other exams, such as Cambridge English: Key or Skills for Life, you only need to take a photo of the candidate if
they are using their result for immigration purposes.
The exams involved might change. We will keep you updated via Centre News and the support site.
The UK Home Office will not accept a candidates result for visa purposes if their requirements are not met, this
would include a centre failing to take a photo of the candidate on the test day.
There are references throughout this Handbook that explain the key points to consider when planning and running
exams that require test day photos. Please note that the regulations can vary according to the country that you are
in. Certain regulations apply only to centres running exams in the following regions:
UK and Ireland (UK includes England, Northern Ireland, Scotland and Wales)
Africa (includes North Africa)
Asia (includes India, China, the Middle East and all other countries in Asia)
Australasia (includes Australia, New Zealand, New Caledonia and Papua New Guinea).
If you are unsure which region your centre is in, please contact the Helpdesk.
The full set of instructions for offering test day photos is in the Guide to test day photos on the support website.
Note that this is an additional measure and does not replace candidate ID checks. ID checks must still be carried
out as normal for each component when candidates are seated at their desks and in the waiting room before
Speaking tests, and when taking the photo itself.
There are extra regulations for UK SELT centres, please refer to pages 1012.
10. Pretesting
Pretesting is a vital element in Cambridge English Language Assessments exam development process. To ensure
tests are fair and at the appropriate difficulty level, we ask students around the world to take part in trials of exam
material in simulated test conditions. Pretesting material is free to all centres and postage is paid by Cambridge
English Language Assessment.
Signing up for our pretests means your candidates can practise taking Cambridge English exams using real
questions under exam conditions, completely free of charge. Pretesting students receive scores and feedback
from Cambridge English Language Assessment trained examiners. This helps students to know which areas they
need most practice in, and gives them experience and confidence in taking tests. For teachers, it helps highlight
areas where their students might need more help.
25
If you would like to take part, pleasecontact the Cambridge English Pretesting team at
Pretesting@cambridgeenglish.org to registerfor the pretesting e-zine, whichgives you useful information about
pretests, upcoming sessions and deadlines for submitting requests.
Visit our website at www.cambridgeenglish.org/cambridge-english-for/teachers/pretesting to find out more
about pretesting.
11. Legal matters

Cambridge English Language Assessment aims to operate according to ethical testing principles. This means,
amongst other things, adopting policies and practices which ensure data protection, individual privacy and
protection, and equal opportunities, as well as being subject to anti-bribery legislation. As key stakeholders in the
delivery of Cambridge English exams we expect you to work to similar principles.
You must comply with all local laws and regulations, and must ensure that you are properly registered as a
business in the country or countries in which you operate. If you believe that Cambridge English Language
Assessments regulations or other requirements are inconsistent with the law in your country, please contact the
Helpdesk in the first instance.
You must also be aware of potential conflicts of interest. As a Centre Exams Manager, you personally must not
take any Cambridge English exams at your centre. If any of your staff want to take an exam at your centre, think
about any potential conflict of interest and how you will manage it.
Anti-bribery
Cambridge English Language Assessment is subject to the Prevention of Corruption Acts 18891916
andtheBribery Act 2010. As part of a Centre Agreement, the centre signs up to clauses to confirm that it
hasnot:
committed offences under these Acts
offered any gift or consideration as an inducement to enter into the Agreement
paid or agreed to pay any commission in relation to the Agreement
and that it will not do these things in relation to carrying out the Centre Agreement. Breach of these things would
be a reason for termination of the Centre Agreement.
Data protection
You must handle candidate data on behalf of Cambridge English Language Assessment in a way which complies
with the UK Data Protection Act (1998). This means:
ensuring that all personal information (e.g. name, address, contact details, date of birth, exam results) is stored
securely either in password-protected computer systems or in secure/locked filing cabinets
ensuring that candidates personal data is not used for anything other than exams processing (e.g. marketing)
without first gaining their explicit consent
anonymising any records which are to be used for ongoing statistical analysis (e.g. publication of centre results
in marketing material).
In addition, no candidates personal data can be held for longer than can be justified for exams processing
purposes. This means:
26
Returning to Cambridge English Language Assessment all named/personalised exam material

(e.g.answersheets and attendance registers) immediately after the exam. This includes any audio and
videomaterial.
Destroying all personal information, whether held in computer or paper files, after two years. This includes
not only the personal information outlined above, but also additional items such as medical certificates and
information collected on exam entry forms.
Destroying securely any statements of results or certificates unclaimed after two years. We recommend
destroying these after one year.
Whether you hold candidate data for processing exams on our behalf or for any other reasons, you must accept
that Cambridge English Language Assessment has no responsibility for the way in which this data is stored or
processed. You must make this clear to candidates and you are strongly advised to take adequate steps to ensure
that you comply with local data protection legislation in respect of this information.
Individual privacy and protection

You must respect individuals privacy in relation to the administration of the Cambridge English exams and
ensurethat candidates are adequately protected against any potential dangers. What this means in practice
may be the subject of local law, and you are advised to take professional advice on this. In particular, you must
make sure that the safety of children and young learners is assured in all matters relating to the administration
of Cambridge English exams. For further information, please refer to the Child Protection Policy on the support
website.
Equal opportunities and disability discrimination

Subject to local law and culture, you must provide equal access to Cambridge English exams to all candidates,
regardless of, but not limited to, race, age, colour, nationality, ethnic origin, gender, marital status, religion,
sexuality, political belief or disability. It may be necessary to take local legal advice on this matter.
In order to accommodate this principle, you may need to make special provision for test takers who would
otherwise be disadvantaged by a temporary or permanent disability or other adverse circumstances.
Centres in the UK should note that, under the terms of the Equality Act 2010, it is a legal requirement to make
reasonable adjustments so as to be able to cater for candidates with disabilities, and you must operate according
to similar principles in this respect. This means, for example, that you must, where reasonably practicable, make
appropriate provision to enable:
physically disabled candidates to access exam halls
visually impaired candidates to sit an exam using either a Braille paper or an enlarged print version (sanctioned
with the necessary period of notice beforehand and supplied by Cambridge English Language Assessment)
dyslexic candidates to receive additional time (sanctioned beforehand by Cambridge English Language
Assessment)
candidates requiring an Amanuensis or Reader to be given appropriate access (sanctioned beforehand by
Cambridge English Language Assessment).
Note that this is not an exhaustive list. Further information about Cambridge English Language Assessments
special provision is available in the Special Requirements Booklet, available to download from the support website.
Centres in the UK can obtain advice on UK disability legislation from www.disability.gov.uk.
27
Intellectual property
The copyright on all documents, question papers, CDs, past paper packs, etc. produced by Cambridge English
Language Assessment is owned by the University of Cambridge ( UCLES). Such materials must not be copied
or reproduced without express written permission from Cambridge English Language Assessment. In particular,
making copies of any question paper or CD without express written permission from Cambridge English Language
Assessment is strictly forbidden and may lead to termination of the centres authorisation.
For further information, please see the Regulations on the support website.
The Cambridge name and the University shield are registered trademarks throughout the world and are protected
by law in most countries. You must not reproduce the University shield in any format, except as specified in the
Logo regulations, available from the support website. Every document, webpage, etc. that features the Cambridge
English Language Assessment logo or the University shield must be approved in advance by Cambridge English
Language Assessment. Misuse of the Cambridge name, shield, etc. (including unauthorised publication) is a
serious infringement of the terms under which Cambridge English Language Assessment centres are authorised
to operate.
Changes
We reserve the right to implement changes to these regulations and procedures. We will notify you of these
changes by email and/or Centre News. We advise you to consult the Cambridge English Language Assessment
website www.cambridgeenglish.org and the support website regularly. Make sure you read the regular Centre
News and any emails from us.
12. Where to find information

Your support website: support.cambridgeenglish.org
The support website is where you can log and track support requests with the Helpdesk and Application Support.
On this site you will also find:
answers to common queries about Cambridge English
exams, websites and software
important announcements regarding systems outages/
problems and changes to administrative processes
Handbook for Centres and Exam Day Booklets
exam dates and admin dates
self-assessment checklists
Exam Admin Toolkit (posters, etc.)
order forms for Speaking packs and Listening CDs
information and downloads for the Authorised Centre
logo
order forms for free marketing materials
information about training for CEMs and invigilators
guidance on how to get started
downloads for the Identica test day photo software.
28
For instructions on running the exams, download the following from the support site:
Handbook for Centres
Exam Day Booklet
Handbook
for centres
KET/KETfS
PET/PETfS
FCE/FCEfS
CAE
CPE
BEC P
BEC V
BEC H
ILEC/ICFE
TKT
Delta

Exam Day Booklet
Cambridge English: Proficiency (CPE)

Cambridge English: Business Certificates (BEC)
Cambridge English: Financial (ICFE)
Cambridge English: Legal (ILEC)
Teaching Knowledge Test (TKT)
Delta Module One
To save space, they are referred to throughout this document by their abbreviations.
Please note there are separate Exam Day Booklets for Cambridge English: Young Learners (YLE) and Certificates in
ESOL Skills for Life (Skills for Life).
There is also a separate Computer-Based Testing Exam Day Booklet for any computer-based versions of the above
exams.
If you are running TKT: Practical, please use the TKT: Practical module Handbook for teachers.
Throughout this booklet, You means the centre and/or the Centre Exams Manager (CEM) on behalf of the
centre or any supervisor or invigilator who needs to carry out these tasks.
As required in your Centre Agreement, you are responsible for ensuring these and any other instructions from
Cambridge English Language Assessment are followed.
Skills for Life Exam Day Booklet

Computer-Based Testing Exam Day
Booklet
Exam Day Booklet 2015

This booklet contains regulations for the following paper-based Cambridge English exams:
Cambridge English: Key (KET)
Cambridge English: Key (KET) for Schools
Cambridge English: Preliminary (PET)
Cambridge English: Preliminary (PET) for Schools
Cambridge English: First (FCE)
Cambridge English: First (FCE) for Schools
Cambridge English: Advanced (CAE)
You must have a copy of this booklet in each exam room and in the waiting room of the Speaking
test venue.
Key
Although you need to follow all the instructions in this booklet, you need to pay extra attention to some items. To
help you, we have marked these sections with the following symbols:
this highlights a change since the last edition of this Exam Day Booklet
these regulations are relevant to test day photos
these regulations are relevant to the Centre Print/Scan option
regulations with this symbol show that failure to follow them will result in a low rating at an inspection.
If you would like to see all items checked during inspections, see the self-assessment checklists on the
support website.
2015
Special Requirements Booklet
submit a form to Cambridge English
SELT
this regulation applies only to sessions where there are candidates taking the exam for UK Visa and
Immigration purposes
CBT
YLE
SfL
EXAM DAY BOOKLET
Guide to test day photos

Speaking Examiners information
CPS User Guide
Supervisors and invigilators should find everything they need in the relevant Exam Day Booklet, but make sure
there is a way for them to contact you, or a nominated representative, in case they have any urgent queries on
the exam day.
Cambridge English website: www.cambridgeenglish.org
Information for candidates, including exam dates and a list
of centres where they can take the exams
Centre search list
29
rials
mate
xam
3. E
4.
Exa
m
da
y
Exam cycle
This part of the Handbook is divided into sections according to a typical cycle of an exam session:
1. Ex
am
pla
nn
in
2. Entries
5. After the exam
ts
sul
e
R
6.
cates
ertifi
C
&
4.
Exa
m
da
y
rials
mate
xam
3. E
30
5. After th
1. Exam planning
2. Entries
4. E
xam
da
y
Pick an exam date

Choose an appropriate venue
2. Entries
Non-UK: Arrange Speaking Examiners from your SE network
4. E
xam
da
y
rials
mate
xam
3. E
UK: Book Speaking Examiners
1. Ex
am
pla
nn
in
5. After the exam
Arrange invigilators and supervisors
ificates
Cert
ts &
sul
Re
6.
rials
mate
xam
3. E
1.1 Choosing an exam date

Some exams are scheduled, i.e. they are on fixed dates. Others are on d
emand and you can choose the exam date.
For guidance on choosing an exam date for on-demand exams, see Section 2.1.
Exam
Delta Module One
Skills for Life
CB TKT
(this includes any computer-based versions
of these exams)
TKT (paper-based)
CB Cambridge English: Young Learners*
Fixed date?
Where are the dates?
Yes
See calendars on
the support website
No
Not applicable
Yes
See the CB Cambridge English: Young Learners

Entries System.
*Please note that CB Cambridge English: Young Learners is not available in all markets yet.
1.2 Candidate Registration forms and ID

For any exam that requires a test day photo, you must get consent from the candidates for taking their photo.
We recommend that you do this via the relevant Candidate Registration form. We have provided some template
Candidate Registration forms on the support website. You can use these forms or adapt your own forms to
include the same information and questions (although please note that there is a special regulation for certain
regions on the next page).

31
You are responsible for storing the forms at your centre (or your preparation centres can store them) for two
years and you must provide copies on request to Cambridge English Language Assessment.
Centres in the UK, Africa, Asia and Australasia: you must use the Candidate Registration forms that are on the
support website. If you wish to gather other information that is not included in these forms, you can adapt them
and add this, but you must not remove any of the questions and you must ensure that candidates have completed
all sections of the form before you submit their entry.
You must record on the form the type of photo ID the candidate provides when registering and ask them to bring
the same photo ID on the day of the exam, and provide this list to the invigilator to check. If a candidate does not
bring the same ID on the day of the exam, they must not be allowed to take the test.
SELT
You must obtain the candidates consent by asking them to complete the relevant Candidate Registration form
when they register for the exam. You can download the forms from the support website. Store these consent
forms at your centre for two years.
1.3 Choosing suitable venues and exam rooms

All exam venues must meet our minimum requirements and must be fit for purpose. When selecting a venue,
make sure:
It has suitable secure storage facilities for exam materials.
The rooms are big enough for all your candidates, bearing in mind there must be at least 1.25m between
candidates (from the centre of one candidate's working area to the centre of the next candidate's working area
in all directions).
Desks are large enough to hold two A4 sheets laid side by side.
All candidates are facing in one direction with the exception of the Cambridge English: Young Learners exams,
where desks can be in any formation. For Cambridge English: Young Learners, candidates can sit at round tables,
as long as the 1.25m distance is maintained.
There is suitable equipment for Listening tests.
There are no regular bells, e.g. to mark lesson start/finish times, which would disturb the candidates, unless
these can be switched off or disabled on the test day.
The general ambience is suitable e.g. not too noisy, light enough, comfortable temperature, clean and is
conducive to candidates performing at their best.
The building is available on the exam day:
Is it open on the day you wish to run the exam?
Can you book the room(s) in advance?
Do you have access to the building yourself? Will you need building staff to give you access on the day?
Are there any other events planned there that day that could disrupt the exam?
The location is accessible for candidates.
There is disabled access to the exam room and to PCs, or alternative arrangements, e.g. a ground floor room
(if needed).
There is a suitable area for taking test day photos (where relevant).
If you are an open centre and also teach candidates at your centre, it is best practice to use neutral premises (such
as another venue), if other large preparation centres enter candidates through your centre.
For instructions on how to set up exam rooms on the day, see the relevant Exam Day Booklet, which is available
from the support website. This booklet must be available in each exam room during the exam.
32
Venues outside of your country

If you want to run an exam in a venue outside of your country or agreed region, please contact the Helpdesk to
discuss it. You must not run an exam in another country without first getting permission from us, and there are
several things to consider, such as getting materials to the venue on time, and sourcing Speaking Examiners locally.

1.3.1 Computer-based exam rooms

In addition to the above, for computer-based tests you need to ensure that conditions are suitable.
When selecting a venue, make sure:
That no candidates work can be overseen by other candidates.
The exam room has enough PCs for the number of candidates, including a designated administration workstation
and enough spare PCs. The ratio of how many to provide is in the Computer-Based Testing Exam Day Booklet.
The minimum distance between the edge of one screen and the edge of the next is 1.25 metres unless you are
using dividers or privacy filters. If you are using dividers, you must make sure that they are both high and long
enough on all sides to prevent the candidates from seeing each others screens. In all cases, you must ensure
that candidates cannot communicate with each other or see each others screens.
There are enough headphones in good working order, including spares. Check that the sound on the PC is
switched on.
There is a printer available at each venue (where possible).
Conditions are suitable for candidates to perform at their best. Ensure adequate lighting in the room while
making sure there is no glare on the screens. Ensure that there is enough ventilation or temperature control in
the room to compensate for the heat generated by the equipment. You must provide adequate space at each
workstation to enable candidates to make notes if they wish.
Where possible, equipment such as screens and chairs is adjustable, and try to provide foot rests/wrist
supports etc. You must also take into consideration the laws in your country regarding health and safety of
anyone using a computer.
Time zones
If you are planning to run a computer-based test in a venue located in a different time zone from that of your main
centre, it is your responsibility to inform the Helpdesk as soon as possible before making entries. Please telephone
the Helpdesk if the request is urgent.
If you do not inform us, it might affect the exam on the day.
1.3.2 Listening test rooms

Choose a suitable venue and make sure you check the rooms and equipment in advance and on the day of the
test.
Key points to cover when choosing rooms and checking their suitability include:
Listen for reverberation caused by large rooms, unoccupied space, high ceilings, etc. Room acoustics will vary,
depending on whether a room is empty or full. Its advisable to try out the sound system with people in the
room, rather than only trying it in an empty room.
Check sound direction and the distance between speakers and candidates.
If multiple loudspeakers are available, check the best positioning of these in each room to ensure an even
distribution of sound throughout the room.

33
If you use a language laboratory, you must either fulfil our minimum distance requirements of 1.25m or you
can use dividers. If you are using dividers, you must make sure that they are both high and long enough on
all sides to prevent candidates from seeing each others screens. In either scenario, the supervisor must be
satisfied that the invigilator can see all candidates at all times. If necessary, arrange for extra invigilators.
It is your responsibility to ensure that any facilities and equipment you use for running the Listening
component meets the requirements of ensuring candidates can hear the recording clearly and the test
material is secure. If you use wireless headphones, you may need to experiment before the exam day to
establish if it meets requirements. If using wireless headphones, we would recommend that you have wired
headphones on standby in case there is any interference or hardware failure.
You must ensure that the Listening test cannot be recorded by anyone inside or outside the exam room, for
example, you might want to restrict access to the area around the exam room while Listening tests are in progress.
You must test all sets of headphones to be used in Listening tests before the exam date.
Check the possibility of noise outside the exam room as well as in it. For example, if there is a noisy road
outside, will this make it hard for candidates to hear the test?
Where possible, hold a practice test in the rooms to be used, to allow a more accurate assessment of the most
appropriate tone and volume settings to use under exam conditions. You must not use live Listening CDs for
this purpose.
Sound reproduction can often be improved when bass is reduced, treble boosted and volume is kept as low as
is reasonable for the CD to be heard clearly in all parts of the room.
In addition, you must check the quality of the recording and playback equipment, including speakers, in any
premises where the Listening tests are to be taken to ensure that technical specifications required for the test can
be met (e.g. inbuilt pause facility, playback speed, sound reproduction/quality, volume capacity, etc.).
Where these do not meet requirements, you must take remedial action before the exam.
You must ensure that the audio equipment is kept in good working order. Hardware, including headphones, must
be regularly maintained and checked to minimise the risk of equipment failure.
These checks are of vital importance and should help you avoid the need to request special consideration for any
candidates who are unable to hear the test properly.
For instructions on how to run the Listening test on the day, please see the Exam Day Booklet, available from the
support website. This booklet must be available in each exam room during the test.
1.3.3 Speaking test rooms
When choosing suitable Speaking exam venues, you must consider the following:
Each Speaking test room must be able to fit up to six people.
Tests must not be held simultaneously in a shared room.
The whole examining area should be as far as possible from noise and disturbance. The basic requirements
are separate rooms with adequate lighting and ventilation for the Speaking test, and they must be checked for
suitable temperature and cleanliness.
They must also be equipped with suitably sized tables and enough chairs, arranged as shown in the diagram
on the next page.
Speaking Examiners are responsible for bringing their own clocks but we recommend you have some spare
ones in case there is a problem with theirs.
34
You must have a separate waiting area for candidates about to take their test with enough chairs for them to
sit on while they are waiting for the Speaking test.
The waiting area must be a quiet room and must be some distance away from the exam rooms. It must
also be supervised, and care taken to ensure that candidates who have finished their test are not allowed to
communicate with candidates who are still waiting to take the test.
Where possible, any exam with younger candidates, such as Cambridge English: Young Learners, Cambridge
English: Key for Schools, Cambridge English: Preliminary for Schools or Cambridge English: First for Schools, should
be held in rooms with interior glass windows or doors, taking care that the test material is not visible to any
waiting candidate.
Holding the Speaking test in a hotel bedroom is unsuitable. However, if no other solution can be found, then
the bed must be removed and the room arranged as shown in the diagram below.
Speaking Examiners are responsible for arranging the furniture to suit the various exam formats and the number of
candidates tested simultaneously. Below are some possible seating arrangements.
Note that centre staff and Inspectors are not allowed in the exam room during a Speaking test. Only the
Speaking Examiners and candidates are allowed, as well as Team Leaders, for monitoring purposes. Inspectors will
check Speaking test rooms before or in between tests.
For further instructions on how to run the Speaking test on the day, please see the Exam Day Booklet, available
from the support website. This booklet must be available in the administration area during the test.
35
1.3.4 Skills for Life Speaking & Listening rooms
Skills for Life Speaking & Listening tests are in a paired format so there is no candidate C in the diagram above. In
addition to the regulations listed in the previous section make sure:
there is a CD player in every room that is being used for the Skills for Life Speaking & Listening unit
someone is available on the day who can help you if there are any problems with the CD players
there is an effective way of timekeeping for the Interlocutor in each exam room.
For advice on timetables, please see the Skills for Life Speaking & Listening timetabling guidelines. For instructions
on how to run the Speaking & Listening test on the day, please see the Skills for Life Exam Day Booklet. Both
documents are available from the support website. The Skills for Life Exam Day Booklet must be available in the
administration area in each venue.
1.4 Preparing for Speaking exams

For Speaking exams you must arrange the following:
Non-UK centres
UK centres
Recruit and train Speaking Examiners (see Section 1.4.1).
Book Speaking Examiners (see Section 1.4.2).
Speaking packs: ordering, automatic despatch and top-up

orders (see Section 1.4.1).
Order Instructions to Speaking Examiners booklet. If you
need more copies close to the exam date, these can be
downloaded from the support website (see Section 1.4.1).
36
In addition, you must:

Provide enough trained staff for supervising and marshalling at the Speaking test venues.
Timetable the Speaking tests (see Section 2.15.1).
Ensure that arrangements are made for Speaking Examiners, for example, refreshments and car parking
facilities, and provide them with details of whom to contact if they have any queries. There is no requirement
for you to provide lunch or dinner for examiners.
1.4.1 Non-UK centres
Speaking Examiners
You must not accept entries unless you are sure that you will have sufficient numbers of approved, inducted,
trained and certificated Speaking Examiners in time for the exam.
See also Non-UK centres: requirements for Speaking Examiners in the Centre administration section for
information about how to recruit and train Speaking Examiners.
Speaking packs: Ordering, automatic despatch and top-up orders
Exam




Ordering/automatic despatch
Top-up orders/new centres
We despatch Speaking packs twice a year:

Issue 1 is for the May to October exams.
We despatch it in April.
Issue 2 is for the November to April
exams. We despatch it in October.
We will send you the same number of
Speaking packs that were sent to you in the
same period last year. You will receive email
notifications in advance and will be able to
tell us if your requirements have changed.
Submit all changes to your requirements by
the deadline given in the email reminders
that we send you.
If you need more Speaking packs throughout

the year, or are a new centre, order your
Speaking test packs using the order form on
We despatch Speaking packs once a year,

for use throughout the year. These are
automatically allocated based on the number
of entries you make for each session. There is
no need to place an order for these Speaking
packs.
If you enter candidates for subsequent

sessions within a calendar year, and we believe
that you might need extra Speaking packs in
addition to the ones previously received, these
will be sent automatically, along with your
other exam materials.
New centres will automatically receive
Speaking packs based on the entries they
make for their first session.
You must place your order for the next year

by November of the current year using the
Young Learners Speaking Packs Order Form on
If you need additional Speaking packs

throughout the year, or are a new centre,
order your Speaking packs using the Young
Learners Speaking Packs Order Form on the
support website.
Please do not complete any order forms if:

You are from a UK centre, as Speaking test packs are sent directly to Speaking Examiners.
Your centre is not eligible to run the exam, as your request will be refused. If you wish to confirm your centres
exam eligibility, please contact the Helpdesk.
Use the same Speaking packs for both paper-based and computer-based tests.
37
Speaking packs: secure storage

We despatch Speaking packs in a separate consignment from the other components. You are responsible for the
security of the Speaking test materials, for distributing them to the appropriate Speaking Examiners and ensuring
that they are collected and made secure until the next exam administration.
You must keep the Speaking materials under the same security conditions as all other exam materials until we
instruct you to destroy them. Please see Section 3.6 for regulations on the secure storage of exam materials. The
instruction to destroy old Speaking materials will come in the letter accompanying your new Speaking materials.
See Section 5.3.1 for more details.
You must ensure that Speaking Examiners are able to familiarise themselves with the content adequately before
the start of the Speaking test window, while ensuring that the security of the materials is maintained. Examiners
must be reminded of their confidential nature and the need to maintain security at all times by never leaving
materials unattended. Examiners must also be reminded that these materials are to be used for live Speaking tests
only.
Each Speaking pack has a unique serial number on the back. You must use them to establish a logging and signing
in/out system to record each pack by its serial number. You must log each time the pack is taken out of secure
storage. This will enable Speaking packs to be tracked more easily and ensure enhanced security of the packs.
Instructions to Speaking Examiners
Instructions to Speaking Examiners are not sent automatically with Speaking packs. You must order copies of
the relevant Instructions to Speaking Examiners booklet(s) from the support website and make these available to
your examiners for training purposes, and far enough in advance of the Speaking test session to allow adequate
preparation. The exception to this is when a revised version of the Instructions to Speaking Examiners is issued
and these will be sent to centres automatically.
Speaking Examiners MUST have a copy of the Instructions to Speaking Examiners with them when they examine so
that they can refer to vital information, particularly the assessment scales. You must ensure Speaking Examiners
have a copy of the Instructions with them while examining, otherwise the Speaking test results can be rendered
invalid. Speaking Examiners must keep their copy of the booklet for the duration of a Speaking test session and
take it on all examining assignments.
As this is a users manual, examiners need the opportunity to familiarise themselves fully with the contents of the
booklet. Between sessions the booklet can either be kept securely by examiners or stored at the centre.
1.4.2 UK centres
Booking Speaking Examiners
Cambridge English Language Assessment manages Speaking Examiners (SEs) in the UK, including registration
and training. UK SEs are responsible for all confidential exam material which they retain after the exam.
You must book your examiners using the support website, by the deadlines given in the UK calendars.
Cambridge English Language Assessment will provide an Examiner-in-Liaison (EL), who is responsible for
checking the following with you:
arrangements for timetabling, including break times
the actual number of candidates to be examined
location
38
parking facilities
information about any candidate who has special requirements.
The EL communicates this information to their co-examiners at least seven days before the exam day. On the
day of the tests the EL is also responsible for helping to ensure that the security of completed mark sheets is
maintained at the conclusion of each Speaking test session. See the Guidelines for UK Speaking Examiners on the
support website for further information.
The EL for each assignment will normally contact you to check the information above. If the EL has not
contacted you at least seven days before the assignment, contact them using the details provided with your
apportionment confirmation. If you have problems contacting your EL, please notify the Speaking Test Team at
speaking@cambridgeenglish.org.
If you have any increase or decrease in candidate numbers, you must notify the Speaking Test Team and your EL
immediately to make sure that they have allocated adequate examiners to your centre.
Any examiners withdrawing from assignments are instructed to contact the Speaking Test Team, the centre
and the EL. In this event the Speaking Test Team will allocate a replacement as soon as possible. If you have any
queries about any examiner, please contact the Speaking Test Team.
Speaking test packs and Instructions to Speaking Examiners
Speaking test packs and Instructions to Speaking Examiners are supplied separately to all UK Speaking Examiners.
Speaking Examiners are directly responsible for the security of materials allocated to them until receipt of further
instructions from Cambridge English Language Assessment.
Note that Speaking test packs are to be used for live Speaking tests only.
1.5 Skills for Life Interlocutor training packs

Skills for Life centres are responsible for recruiting and training Interlocutors, and are sent self-access Interlocutor
training materials. If you need a pack, please contact the Helpdesk. You must ensure that all those selected to
act as Interlocutors are given these materials and that they work through them in good time before running the
Speaking & Listening tests. Interlocutors who have examined before, but have not done so for a period of eight
weeks or more, must consult these materials to reacquaint themselves with correct procedures. After the exam,
you must store these materials securely in the centre for future test dates.
1.6 Skills for Life Speaking & Listening test packs

We supply the following number of packs for Skills for Life Speaking & Listening:
130 candidates 3 packs
200+ candidates 10 packs
These packs remain live for the whole year and are sent when you make your first Speaking & Listening entries.
You must keep these packs and store them securely at your centres premises, according to the regulations in
Section 3.6, and only destroy them when you are instructed to by Cambridge English Language Assessment.
39
If you make more entries later in the year, we will only send additional packs if you enter a greater number of
candidates than your first entry.
You will also receive a CD in each pack. If you need anything different from the standard allocation to meet venue
requirements, please contact the Helpdesk well in advance and every effort will be made to meet your needs.
You will receive personalised mark sheets every time you enter candidates. You are responsible for handing out
the materials to your Interlocutors far enough in advance of the Speaking & Listening test session to allow for
adequate preparation, though this must be done ensuring that adequate security is maintained. The preparation
must be done at the centre.
Each Speaking pack has a unique serial number on the back. You must use them to establish a logging and signing
in/out system to record each pack by its serial number. You must log each time the pack is taken out of secure
storage. This will enable Speaking packs to be tracked more easily and ensure enhanced security of the packs.
40
5. After th
2. Entries
4. E
xam
da
y
2. Entries and timetabling

Submit your entries on or before the closing date
Use the appropriate Entries System
Send information to your candidates
1. Ex
am
pla
nn
in
Plan your timetable
rials
mate
xam
3. E
Submit your venue details on time
2. Entries
5. After the exam
Remind candidates to bring photo ID
ificates
Cert
ts &
sul
Re
6.
rials
mate
xam
3. E
4. E
xam
da
y
Introduction
For most exams, there is a set date on which the exam must be held, and a window of dates for the Speaking test;
these dates are listed on the support website.
You and your CEM are responsible for submitting entries accurately and in accordance with the entry closing
dates. You must:
Follow the regulations on minimum entry requirements (see Section 2.3).
Ensure that each candidate is only entered once for a given exam in each exam session.
Give careful attention to the spelling of candidates names, including any diacritical marks which will be on the
Confirmation of Entry, statements of results and certificates.
Not include titles, e.g. Mr or Dr, in the entry information.
Not substitute one candidate for another after the entries have been submitted.
Ensure that candidates have given consent for test day photos (where relevant).
If you are using more than one exam room, submit a three-digit packing code/venue code for each room. Our
regulations say that you must only open question paper envelopes before the start of the exam in the exam
room in front of the candidates. The packing codes/venue codes ensure that your exam materials are split into
packages per room and you do not need to open the question paper envelopes before the start of the exam.
For further information about these codes, please see the user guides for the relevant Entries System.
41
2.1 Making entries

Delta Module One
(and any computer-based versions of these
exams)
Skills for Life
Fixed date?
When
Where/How
Yes, see calendars on the

support website
By the entry closing date
See the support website for

details
Yes
At least four weeks before the

Writing and Reading test day
At least five weeks before
the Speaking and Listening
test day

details
Paper-based TKT
No

exam week
Computer-based TKT
Yes, see calendar on the

support website
By the entry closing date
No

exam day

details
Computer-based Cambridge English: Young

Learners*
Yes
At least seven days before the

session

details
*Please note that CB Cambridge English: Young Learners is not available in all markets yet.
Throughout 2015 there will be changes to some of our Entries Systems. Please check the support website for
more information. We will also inform you in Centre News about any developments.
This table is for guidance only. Make sure you have the most up-to-date calendar from the support website.
You can submit your entries well before the entry closing date, and might in fact prefer to do this rather than risk
last-minute problems (such as issues with your internet connection). However, please ensure that all entries are
submitted (not just saved) by the entry closing date.
Any entries accepted after the closing date will incur a late entry fee. See Section 2.1.1 for more information.
Order your question papers by the entry closing date so that we have enough time to despatch them to you. There
is no closing date for registering candidates, as you will print your own personalised answer sheets. For exams
where test day photos are required, candidate entries must be confirmed in advance of the exam date, to ensure
that an accurate test day photo file can be downloaded.
Note for UK centres
All UK centres must submit a Speaking Test Arrangements form (ST form) on the support website by the deadline
given on the relevant exam calendar. This includes Speaking tests for both the paper-based and computer-based
tests.
Skills for Life centres need to submit the Speaking and Listening Test Arrangements form (SfL ST form) no later than
five weeks before the exam date.
Make sure you adhere to the arrangements made for the Speaking or Speaking & Listening tests as it can be
difficult for us to change examiner assignment details, especially at short notice. If you find that an examiner
assignment has to be re-arranged, please contact the Speaking Test Team immediately. Details are given on the
42
relevant ST form, available on the support website. Any changes must be resolved before the beginning of the
Speaking test window or Speaking & Listening session.

2.1.1 Late entries

For computer-based exams, you cannot submit entries after the entry closing date.
For paper-based exams, you can submit late entries after the closing date and up to three weeks before the
exam date, but please be aware that we cannot guarantee that materials will arrive at your centre in time for the
beginning of the Speaking test window (especially if there are local transport issues, or any other issues which
could affect deliveries). All materials for candidates entered late will arrive separately from the main consignment.
Entries timescales for paper-based exams
Entries timescales for paper-based exams
Submit entries
Entry
closing
date
Late entries can

be submitted, but
Cambridge English
cannot guarantee
delivery of materials
in time for the exam
Late entry fees

apply
3
weeks
before
the
exam
Cambridge English will

not despatch any further
materials at this stage.
You should only accept
additional candidates
if you have enough
spare materials
Exam
date
Late entry fees

apply
Late entries less than three weeks before the exam date
At this stage, it is too late for us to send you exam materials. If you have not made any entries for an exam
session you will not have any spare materials and we will not be able to send you any in time for the exam.
This means you must not submit entries for a session at this stage if you havent already got spare materials
as you will not be able to run the exam if you make your first entries at this time. Please note that the Entries
System will not stop you making entries in this situation even though you will not be able to run the exam.
If you are adding additional entries to an exam session for which you already have entries, you must only do so
if you have enough spare materials*. It is your responsibility to ensure that you have enough spare materials
if you accept late registrations.

NOTE: Unauthorised photocopying of exam material for late entry candidates is strictly prohibited and
candidates without printed copies of materials will need to be re-entered for a subsequent session.
*Question papers are normally packed in sets of five, so if you entered 23 candidates, you would normally receive
25 question papers, and you could accept two late entries. You will also receive spare blank mark sheets which
you can use for late entries.

43
If you are unsure whether you will have enough spare materials, please contact the Helpdesk.
If you have a query about your entries and are waiting for this to be resolved before submitting them, please make
sure you remember the restrictions above. You might want to submit them while your query is still being resolved,
so that you do not miss the deadline and can still receive materials. Please see Section 2.5 Reserve entries as a
possible option.
For all entries submitted after the entry closing date you will be charged an additional fee. Information on late fees
is in the Exam Fees booklet which is sent to all CEMs every year, usually in March. Contact the Helpdesk if you
need a copy of this booklet.
Order your question papers by the entry closing date. You can place top-up orders after that date until three
weeks before the exam day. You will not be charged late entry fees for these top-up orders.
For Cambridge English: Young Learners, materials will not be despatched for any changes to provisional entries
received less than three weeks before the set exam date.
Ensure that any late entries are entered and submitted online before the final amendment date.
Late entries and packing codes
If you submit late entries after the entry closing date but more than three weeks before the exam, you can still add
new packing codes.
If you submit late entries less than three weeks before the exam, you cannot add new packing codes and we will
not send you new materials. You have to ensure that you have enough spare materials in each packing code to
accommodate your candidates.
Adding candidate information to the attendance register
The name and number of a late entry candidate might not appear on the attendance register or mark sheets.
Make sure that your supervisors and invigilators are aware that they must add this missing information on the day
of the exam. If there is no space available on the attendance register, they must attach a covering note with the
candidates name and candidate number. They must also include any answer sheets or question papers for these
candidates with the answer materials for all candidates at your centre.
Please note, for exams with Speaking tests (except for Skills for Life), you must print the Speaking test attendance
register from the Entries System. You can re-print the attendance registers to include any candidate amendments
before the exam takes place. See the Speaking Attendance Register Quick Guide, from the Help section of
Cambridge English Online, for further information.
44
2.2 Entries Systems

Throughout 2015 there will be changes to the Entry System you use for some of our exams. Please check the
support website for up-to-date information on where to make your entries. We will also keep you updated via
Centre News.
For submitting entries for Cambridge English: Young Learners and CB Cambridge English: Young Learners, please see
the guidance on the support website.
Cambridge English Online: www.cambridgeenglishonline.org
At time of going to print, this site is used to enter candidates
for the following exams:
Cambridge English: Key, Cambridge English: Key for Schools
Cambridge English: Preliminary, Cambridge English:
Preliminary for Schools
Cambridge English: First, Cambridge English: First for Schools
Delta Module One
This includes any computer-based versions of these exams.
As stated in Section 2.1, the system you use for entering candidates for some of these exams will change in 2015
and the latest information is available on the support website.
Online Entries: https://entries.cambridgeenglish.org
Use this site for entering candidates for:
Skills for Life (UK only)
TKT (paper-based and computer-based)
As stated above, the system you use for
entering candidates for some of these
exams will change in 2015 and the latest
information is available on the
support website.
45
2.3 Minimum entry numbers

In most cases, you need to submit a minimum number of candidates in order to run an exam. Details are in the
table below.
Exam
Minimum number of candidates
Timeframe
Four candidates
For an exam date
No minimum entry requirement
n/a

This includes any computer-based versions
of these exams.
Delta Module One
TKT
Four candidates
For an exam date
Skills for Life*
10 candidates
For each unit, at any combination of levels
10 candidates
On the same date across all levels
*For Speaking & Listening tests there must also be a minimum of four entries at any one level.
In some cases we may accept a lower number of candidates. If you want to request approval for this, please follow
these steps:
enter and save candidates on the relevant Entries System (but do not submit them yet)
contact the Helpdesk
if you are given approval, submit the entries
if you are not given approval, withdraw the entries.
2.4 Candidate numbers

This section explains how candidate numbers work in Cambridge English Online and Online Entries. For details of
other Entries Systems, please see the support website.
Cambridge English Online
Within Cambridge English Online, you can either manually allocate your candidate numbers or allow the system
to automatically assign them for you. Numbers must be allocated from the following ranges:
46
0001 4999
0001 4999
5001 9999
5001 9999
0001 4999
1001 4999
5001 7999
8001 9999
0001 3999
4001 7999
8001 9999
0001 9999
0001 9999
Delta Module One
0001 9999
Online Entries
Skills for Life and TKT candidate numbers are given in the order they are entered.
2.5 Reserve entries

Reserve entries are a way of providing a contingency in case you have late registrations, making sure your
candidates receive materials and do not incur late fees. Reserve entries must be submitted before the exam
closing date along with your named entries. See the user guide for the Entries System on the support website for
instructions on how to submit reserve entries.
Please note that reserve entries do not have names assigned to the candidate numbers. Once you have the
names, please submit them on the Entries System. If you do this before the entry closing date, we will send you
personalised materials. Otherwise we will send you materials that say RESERVE ENTRY.
Its very important that you add the correct candidate names before the final amendment date or the candidate
results and certificates will still say RESERVE ENTRY.
Please be realistic in your estimate of the number of reserve entries that you submit. You will usually be
invoiced for unused reserve entries except if you make:
For all exams except TKT and Skills for Life: At least 20 named entries for an exam session, for example
Cambridge English: Preliminary May B or CB Cambridge English: First January UF AM1.
For TKT: At least 20 entries for any combination of modules within the same session week (Monday to
Sunday) for TKT.
For Skills for Life: There are no reserve entries.
For Cambridge English: Young Learners and CB YLE see the support website.
For all refunds you must complete the relevant request form, available from the support website, before the final
amendment date for that exam.
If you are participating in Centre Print Scan you will be able to register named candidates closer to the exam date
because you will be printing the candidate response forms (answer sheets). This means that you do not have to
make reserve entries. You must stop adding candidates to the entries site 24 hours before the exam. This allows
time to process the data, to print the materials and to download test day photo files.
2.6 Materials for multiple venues and rooms

You might want to run your exam in multiple venues or rooms. However, you are not allowed to open the question
paper envelopes in advance (they must be opened in the exam room in front of the candidates on the exam day).
We can pack the materials in separate packets for you. Divide your entry into groups, referred to as packing
codes on Cambridge English Online, and assign each of these groups a code of three alpha characters (e.g. AAA)
in the entries screen. You can use any combination of letters that are meaningful to you, but please remember
that packing codes include all written papers. You cannot assign a packing code per component.
47
Your exam materials will then be divided, collated and despatched to you based on the packing codes you have
entered.
Packing codes are the only way to arrange for your materials to be sent in this way; we will not send materials
separately packed if you attach your candidates to different preparation centres within Cambridge English Online.
Please note, on the Online Entries site, these codes are called part codes.
Packing codes cannot be changed after the entry closing date. Materials will have already been produced and
collated using the original packing codes supplied, therefore you cannot make changes at this stage. In cases of
last-minute emergency venue/room changes, if you feel you cannot avoid opening the question paper envelopes
in advance, contact the Helpdesk for permission.
2.7 Ordering Listening CDs (except Skills for Life)

For CDs, the automatic (default) despatch is one CD for every 30 candidates in a packing code, plus one spare.
For example:
1. For 100 candidates in packing code AAA you will receive four CDs, plus one spare.
2. F or 100 candidates entered against five packing codes you will receive five CDs, plus five spare if there are
fewer than 30 candidates in each packing code.
This process might change in 2015 due to changes to the Entries Systems. Please check the support website for
updates. We will inform you in Centre News.
Think of how many CDs you will need by taking into account the number of rooms you will use, and how many
we will automatically send you. If you need to order more (or fewer) than the default, please use the order form
on the support website. Orders for CDs should be made by the closing date for entries for the relevant exam and
must be a total for your centre (not for each part code).
If the default matches your requirements, you do not need to make any orders, as the CDs will be sent
automatically.
Question papers for Listening are automatically despatched according to the entries you make and which packing
codes you provide.
2.8 Venue and timetabling details for all exams

You must inform us of the address, date and start time of all exam papers so that Inspectors can be at the correct
venue at the right time. You must give us this information in advance of each exam session.
The deadlines for submitting venue and timetabling details for each paper-based or computer-based exam are in
the exam calendars on the support website.
In some regions the details are submitted directly to a local representative called an Inspections Co-ordinator (IC).
You will be given your ICs contact details if your centre is in one of these regions.
If you are using a venue that requires advance warning of any visitors, such as a prison, please add this
information to the Venue Details form, available from the support website, or inform the Centre Inspections Unit
directly at inspections@cambridgeenglish.org.
48
Exam
and their CB versions
TKT
Delta Module One
Skills for Life
How to submit venue and timetabling information

Either:
use the timetabling and venue functions on the Entries System we can use this
information to plan an inspection
or
if you dont use those functions, you must complete a Venue Details form for each
exam; see the support website.
Visit the calendars on the support website to see when you need to submit your venue
and timetabling details.
Use the Venue Details form, which is available on the support website. You must submit
this at least four weeks before the test day.
CB TKT
Use the Venue Details form, which is available on the support website. You must submit
this at least two weeks before the test day.
Either:
use the timetabling and venue functions on the Entries System we can use this
information to plan an inspection
or
if you dont use those functions, you must complete a Venue Details form for each
exam; see the support website.
Visit the support website to see when you need to submit your venue and timetabling
details.
CB Cambridge English: Young Learners
We will obtain the information from the entries portal you do not need todo anything
else unless you have to change the venue at short notice.
Changes to exam dates, times and venues

If you make any changes to the date, time or venue for an exam after submitting a Venue Details form, or after
completing the timetabling on the Entries System, you must contact the Centre Inspections Unit immediately with
the new information. We may have arranged for an Inspector to visit your centre and they will need to know about
these changes.
Please note that it is not sufficient to amend the venue details on the Entries System after
submitting them, even if the entry closing date has not passed yet. You must either email us at
inspections@cambridgeenglish.org or submit a revised Venue Details form on the support website.
2.9 Confirmation of Entry/Statement of entry

You must make sure that candidates know where and when to take their exam and remind them to bring their
photo ID on the exam day. You must tell candidates that they will not be able to take their exam if they do not
bring their photo ID on the exam day.
You must give each candidate a copy of the Summary regulations and Notice to candidates before the exam day,
except for Cambridge English: Young Learners.
To help you give this information to candidates, we provide a Confirmation of Entry template on Cambridge
English Online, which can include the venue, time, online results access details and Summary regulations and Notice
to candidates. You can email the Confirmations of Entry to candidates and schools or print them.
MODULE ONE
Please note that we send you statements of entry for Delta Module One and they do not include timetables, venue
information or results login details. You will need to give this information to candidates separately.

49
Check the statements of entry carefully to ensure that all details are correct and make sure your candidates check
their details (especially the spelling of their name). If details are not correct, these can be changed on Cambridge
English Online.
If you use the email facility to send candidates their Confirmation of Entry, tell candidates that they should add
@cambridgeenglish.org to their list of safe senders. This is to ensure the Confirmation of Entry is not filtered as
junk.
We understand that some candidates might wish to familiarise themselves with the test format as part of their
exam preparation, and that a tutorial might help with this. For this reason, we have made a tutorial for the tests
available on the Cambridge English website, along with a full sample test. You can include this information in your
Confirmation of Entry.
Online Entries
For TKT and Skills for Life (both paper and computer-based), you must ensure that candidates are aware of
the time and venue for each paper. You can print the statement of entry and Summary regulations and Notice to
candidates from the Online Entries site.
Cambridge English Language Assessment
Summary regulations for candidates 2015

This document contains a summary of the information you need in order to take a Cambridge English Language Assessment exam. You must read this very carefully. If you do not
understand something, please ask your centre. The full regulations, which set out your rights and obligations as a candidate, are in the Regulations booklet which is available from
your centre or you can download it from http://www.cambridgeenglish.org/help/.
Cambridge English Language Assessment: a part of Europes largest assessment agency, Cambridge Assessment (the trading name for UCLES, a non-teaching department of
the University of Cambridge).
Centre: an authorised Cambridge English Language Assessment exam centre. Centres are independently run institutions and Cambridge English Language Assessment is not
responsible for any actions or omissions by centres.
Candidate: someone who has registered to take a Cambridge English exam.
1. Who can take the exams?
Cambridge English exams may be taken by people of any age, gender, race,
nationality or religion. Although they are designed for native speakers of languages
other than English, no language related restrictions apply.
2. Registering for the exam
You must register for the exam through a centre. Your contract is with the centre
and you pay your exam fees to them.
For some exams, there may be more than one session in the same month. There is
no restriction on how many times a month you can take an exam with the exception
of Skills for Life exams.
You must take all components of an exam on the dates specified.
You are not allowed to take some components in one session and the remainder at
another time.
You cannot transfer an entry from one exam session to a future one, or to an exam
at a different level.
3. Special requirements
Cambridge English Language Assessment will always try to make arrangements for
candidates with special requirements (e.g. extra time or adapted papers).
You must tell your centre as soon as possible if you have any special requirements
because they need to send the application to Cambridge English Language
Assessment 812 weeks before the exam (depending on what is required and which
exam you are taking). Some exams may need up to 6 months notice.
4. Taking the exam
The centre will give you information about where and when your exam will be held.
You must make sure that you arrive at the right time and that you bring the pencils,
pens, etc. that you need for the exam.
Candidates must bring a photo ID on the day of the test. The ID must be an original
national ID, valid, current and not expired (i.e. passport or national ID card). You
must tell your centre when registering if you are taking your exam for UK visa or
immigration purposes as there are extra regulations the centre must follow. If you do
not have a national ID because you are too young, you must notify your centre of this
when you register for an exam. The centre will then provide you with a Candidate
Identification form that you must fill in before the exam day and bring with you to
the exam. If you do not bring your ID or the Candidate Identification form to the
exam, you will not be allowed to take the exam and you will not receive a result.
If you are aged 18 or over and from a country where there are no compulsory
national IDs, and you do not have a passport or national ID, please ask your centre
what to do.
The centre will give you a copy of the Notice to Candidates which tells you how
you must behave in the exam. You must read it carefully. If you do not follow the
instructions, you will be stopped from taking the exam, or you may not receive a
result.
The use of offensive, rude or racist language in your examination answers will not
be accepted. Your examination will not be marked or a result given if the examiner
finds language of this nature. Cambridge English Language Assessments decision
on this is final.
You will be asked to fill out a Candidate Information Sheet. Cambridge English
Language Assessment uses this information as part of its research and development
programme to improve the quality of the exams. The information you give is treated
anonymously and is strictly confidential.
You may be asked to complete a short anchor test. Cambridge English Language
Assessment uses this information as part of its quality control programme. The
anchor test will not affect your exam result.
We may also record your Speaking test as part of Cambridge English Language
Assessments quality control procedures.
If you are taking the following exams: Cambridge English: Preliminary, Cambridge
English: First, Cambridge English: Advanced, Cambridge English: Proficiency,
Cambridge English: Business Certificates, Cambridge English: Legal, Cambridge
English: Financial, a photo will be taken of you on the test day as an extra way of
checking your identity. This list is subject to change. For KET and Skills for Life, you
must tell your centre whether you wish to use you result for visa purposes, so the
centre can offer you a test day photo service. This photo will only be visible on the
Results Verification website www.cambridgeenglish.org/verifiers and you choose
who can view it by sharing your candidate ID number and secret number. For more
information, contact your centre.
If you do not feel well on the day of the exam or think that your work may be
affected for any other reason, tell the supervisor immediately. If appropriate, the
centre will report this to Cambridge English Language Assessment for consideration
when deciding your result.
If you miss the exam because of illness, you may be allowed a full or part
refund. You will need to give medical evidence to your centre for this to be
considered.
5. After the exam
Cambridge English Language Assessment cannot be held responsible for loss of
exam scripts or materials while in transit from the centre and/or its venues to
Cambridge.
For some exams your results will be available from the Results Online website
between the dates specified. Your centre will give you access to this site. For other
exams a copy of your results will be posted to your centre who will forward the
information on to you. Cambridge English Language Assessment may amend result
information under exceptional circumstances.
Cambridge English Language Assessment reserves the right not to issue results
for those candidates where a test day photo is required and was not taken, or to
candidates who breach our rules and regulations.
If you think that your result is not correct, please contact your centre without delay
and they will give you details of the enquiries and appeals process and the related
fees. Information is also available on www.cambridgeenglish.org.
Cambridge English Language Assessment will not give feedback on your
performance for individual questions. All the available information is given in your
Statement of Results.
6. Certificates
If you have passed the exam, your centre will give you your certificate
approximately 4 weeks after the results are released for paper-based exams. For
computer-based exams this is approximately 2 weeks after the release of results.
Unclaimed certificates will be destroyed by your centre after 2 years.
Your Cambridge English Language Assessment certificate is an important
document containing a number of security features. If you lose your certificate
and need to prove your result; you can apply for a certifying statement, which
provides an official confirmation of your result. An additional fee is payable
for this service. The certifying statement application form is available from
www.cambridgeenglish.org.
7. Copyright
Copyright on all question papers and exam material belongs to Cambridge English
Language Assessment. You must not take question papers, notes or any other exam
material out of the exam room.
Cambridge English Language Assessment does not allow candidates, schools or
centres to view candidates answers or any other work done as part of an exam.
Cambridge English Language Assessment will not return any work you produce in
the exam to you or your school.
8. Data Protection
Cambridge English Language Assessment abides by UK Data Protection laws
and centres are required to comply with local data protection and privacy laws.
Your information will be stored securely for a limited period of time. However,
information which may be needed later to confirm and verify your result is kept for
an unlimited time.
Cambridge English Language Assessment will not use your personal details for any
purpose other than for the exams except as described below. In particular, if the
information you provide is used to contact you for marketing purposes, you will be
given the choice not to be contacted again.
Information provided when registering for a Cambridge English exam will be used
in the administration of the exam, and may be used as part of Cambridge English
Language Assessment quality control, in research and development activities or to
inform you about other Cambridge products and services. Cambridge University
Press may also use information for these purposes.
Work produced in the exam will be used in the assessment of performance in the
exam and written work, video and audio recordings of candidates speaking tests
may also be used as part of Cambridge English Language Assessments quality
control, research and development activities, or extracts in anonymised form may
be reproduced in published exam preparation material. This may include activities
within Cambridge University, such as with Cambridge University Press.
Your Statement of Results will be made available to your centre and the school
which prepares you for the exam, and may be sent to another authorised third party
as confirmation. Where you authorise it, third parties may view information for
verification purposes.
If you are suspected of and investigated for malpractice, your personal details and
details of the investigation may be passed to a third party. For example, if you want
to use your result for visa purposes, we may need to share this information with the
relevant immigration authority.
UCLES 2014 CE/3098/4Y12
3098 SUMMARY REGS-A4 NOTICE.indd 1
14/10/2014 10:03
Speaking tests (including Skills for Life Speaking & Listening tests)
Please ask candidates to arrive at the test venue at least 30 minutes before the test.
Cambridge English: Young Learners Entries System
Please note that Confirmation of Entry documents are not required for Cambridge English: Young Learners exams,
but you might want to give the Cambridge English: Young Learners leaflet to parents before the exam, available from
2.10 Amending a candidates name

If a candidates name is spelled incorrectly, you can amend it on the entries site. You can do this until the final
amendment date (this date will be on the site).
50
Please also note:

If you submit a change after the entry closing date, the change will not be included in the personalised exam
materials.
If you make the amendment within two weeks of the exam date, it will be included in the statement of results.
If you send a candidate name amendment on an answer sheet or attendance register, it will not be processed.
You must use the entries site for this.
If you want to make a change after the final amendment date, please email your request to the Helpdesk, who
will pass your request to the Exams Processing team.
You can register candidates and amend their names much closer to the exam day, as you will be printing
your own personalised answer sheets. However, make sure you have given yourself enough time to generate
Confirmations of Entry and test day photo files.
Any amendments to candidate names must be made on the entries site within one week of the exam day. This
is because we release the results within two weeks of the exam day. If you miss this deadline, the statement of
results wont reflect the change.

2.10.1 Changes to syllabus and exam session

Changes between different exams, e.g. from Cambridge English: First D251 to Cambridge English: Advanced D261, are
not allowed, nor are candidates allowed to transfer from one exam session to another, for example from June F0
to June F2. The exception to this rule is Skills for Life; see below.
If a candidate wishes to sit a different exam session, you can withdraw the original entry and add the new entry for
the correct exam session. You will be charged the relevant fees for this change. Information on fees can be found
in the Exam Fees booklet which is sent to all centres every year.
Skills for Life candidates can change their level or date of sitting. These changes must be made on the Entries
System. If these changes are not made on the Entries System, there might be delays in the issue of results.
2.11 Transferring entries between centres

If a candidate wants to transfer to another centre, the original centre will need to withdraw their entry before the
entry closing date, and the candidate will then register directly with the second centre.
If the withdrawal is made after the entry closing date has passed, we are unable to issue a refund unless it is on
medical or compassionate grounds.
If the registration at the new centre is made after the entry closing date, the candidate will be treated as a new
entry and will therefore be charged the appropriate late entry fee. However, as there are plenty of alternative exam
sessions available, it might be more beneficial for the candidate to register for the next available exam session,
therefore avoiding any additional late entry fees.
2.12 Withdrawing entries

Withdrawals for medical reasons
If a candidate withdraws their entry on medical grounds or misses the exam because of illness, we will make a
full refund of the entry fee provided a statement from a medical practitioner from the candidate is supplied to the
Centre Exams Manager and a record is retained at the centre for the minimum of two years.

51
Please note that we no longer require copies of medical evidence to be supplied with the refund request, but the
medical statements record will be checked during an inspection.
To submit a request, use the Withdrawal Refund Request form on the support website.
This covers Cambridge English: Key, Preliminary, Preliminary for Schools, First, First for Schools, Advanced, Proficiency,
Business Certificates, Legal, Financial, Delta, TKT and Skills for Life exams for both paper-based and computer-based
exams.
If the request is approved:
the entry will be withdrawn from the Cambridge English database
candidates will not receive a statement of results and on no account must the withdrawn candidate numbers
be reused.
All requests for refunds must be submitted within four weeks of the exam date. Under no circumstances will we
process refund requests received more than four weeks after the exam date.
Withdrawals for compassionate or other reasons
If you think there are exceptional reasons other than medical to request a withdrawal and a refund, complete
the Withdrawal Request form with your supporting information, available from the support website. The case will
be referred to the Refunds Request Panel for a decision. If you want to appeal against the panels decision, write
to the Cambridge English Language Assessment Network Services Director via the Helpdesk, whose decision is
final.
All requests for refunds must be submitted within four weeks of the exam date.
Once approved, the entry will be withdrawn from our database and the candidate will not receive a statement of
results. You must not re-use withdrawn candidate numbers.
2.13 Cambridge English Candidate Identifier (CECI) for TKT and Skills for Life
The Cambridge English Candidate Identifier (CECI) is a unique number generated by Cambridge English Language
Assessment when a candidate is entered for a Skills for Life unit or TKT module for the first time.
Once the candidate is confirmed the CECI number appears on the Online Entries website, as well as on candidate
listings, statements of entry, statements of results and certificates.
It is essential that you record and keep the CECI number and inform the candidate, as all subsequent entries for
further units will need to state the CECI number on submission of the entry.
The CECI number is available in electronic format and will appear if you search for an existing candidate. Failure to
supply the correct number will result in delays to the processing of entries and could mean the materials are not
supplied in time for the exam. In order to help the Exams Processing Unit manage the linking of candidate entries,
you must always supply the candidate name, gender and date of birth with the CECI number.
In addition, for Skills for Life you must make sure that:
candidates have been entered for the correct date
candidates have been entered for the correct level, especially Entry 1 and Entry 2 versus Level 1 and Level 2
the Cambridge English Candidate Identifier number is entered if the candidate has previously taken a Skills for
Life test
52
you enter a ULN (Unique Learner Number) onto Online Entries if the candidate is to receive funding (see
below)
you have submitted your ST form in advance of the 5-week deadline to receive confirmation of assessors and
date(s) allocated for your Speaking & Listening tests
you wait for confirmation of your assessors and dates before submitting entries on the Entries System.
Unique Learner Number (ULN)
The ULN is a 10-digit number given to candidates by the Learning Records Service (LRS), which populates their
Personal Learning Record (PLR), creating an online, individual lifelong record of educational achievements.
Candidates should provide their ULN at the point that they are registering with you to take the exam. Once you
are ready to make your entries, you can submit the ULN information on the Online Entries website. If a candidate
does not have a ULN, the ULN field on the entries website should be left blank. You must not add placeholder text,
such as 9999999999 or TBC.
If the candidate entry information or ULNs provided at the time of entry do not match the data held by the LRS,
the Cambridge English Entries team will contact you and ask you to supply updated candidate details (ULN, name,
gender and date of birth) that match the details held in the LRS. You can update the candidates details using the
Online Entries website. Incorrect ULN details will not prevent your entries from being processed, however we will
not be able to send a candidates results data to the LRS until all details are correct and validated against the LRS
record.
If you amend details using the LRS and make no changes to the candidate details held by Cambridge English
Language Assessment we will not automatically check if the ULN has become valid. If you would like us to
validate the ULN, please email the Entries Unit and we will check that our details now match those held by the
LRS.
2.14 Candidates with special requirements

We make provision for candidates who find it difficult to demonstrate their ability in English because of
special requirements. This includes candidates with a permanent or long-term disability, such as hearing/sight
impairment, dyslexia, speech impediment or cerebral palsy or a short-term difficulty such as a broken arm or an
ear infection.
Special arrangements must be made for these candidates so that, as far as possible, they can take the exam
on an equal footing with other candidates. Contact the Helpdesk if you want advice on the most appropriate
arrangements for a candidate. It is important to ensure that candidates with genuine needs receive the assistance
they require, as to do otherwise would be discriminatory.
Special arrangements fall into two main categories, although sometimes candidates require a combination of both:
1. The need for modified material, e.g. question papers in Braille or large print, and specially adapted versions
of listening and Speaking tests. In these cases it is important that we are given sufficient notice to ensure that
such material, where available, can be supplied in time. (See the Special Requirements Booklet, available from
the support website.)
2. The need for administrative support arrangements only, e.g. extra time, use of a computer or other permitted
access technology (see the Special Requirements Booklet). Permission for the support must be requested by the
entry closing date.
You must use the Special Arrangements form, available from the support website.
53
If the need for special arrangements for a candidate arises close to the date of the exam (e.g. in the case of a
broken arm), phone the Helpdesk immediately.
There is no additional charge for the provision of modified exam material for candidates needing special
arrangements. Any additional costs incurred by centres to provide special arrangements must not be passed on to
the candidate involved.
If a candidate makes a request which is genuinely difficult for you to carry out, it might be appropriate to refer
thecandidate to a nearby centre which would be able to meet the request. Please contact the Helpdesk for
advice.
2.15 Timetables
You must timetable the sittings of Reading, Writing and Use of English components so that all candidates at the
same venue take the component at the same time, whilst making any minor time allowance necessary for the
supervisor to move from room to room to distribute papers and start the exam for each group.
For Listening test arrangements, please see Section 4.4.
When drawing up your timetable, consider:
The length of each component (see the Exam Day Booklet).
Any breaks you are giving to candidates between components.
Any restrictions on time of day or start time (see the Exam Day Booklet).
Allowing time for candidates to enter the room, find their seat, and be given full instructions before the start of
a component.
Allowing time for the Candidate Information Sheets (CIS) to be completed. For paper-based exams, you need
to fit these in during the exam day and help candidates to complete them. For computer-based exams, the
candidates will complete these on-screen.
The time needed for checking IDs, taking/checking test day photos and the recording of voice samples.
For all exams (except TKT) there is a specific sequence in which components must be taken. There may also be
a regulation to hold the exam at a particular time of day, such as the morning or afternoon. These are in the Exam
Day Booklet.
Failure to run an exam in the correct sequence of components and/or at the correct time may affect your centres
authorisation.
The last morning component must start before 12.00 noon, the first afternoon component must start after 12.00
and the last afternoon component must finish by 18.00 local time.
For Skills for Life and TKT, candidates can sit different levels or modules at the same time in the same room,
providing:
they are grouped according to their level or module
the exams start at the same time
candidates with the shortest exams sit nearest to the exit to minimise disruption to other candidates when
leaving.
You must avoid the situation where some candidates take the same level earlier than others on the same day.
If you run an exam from a different exam board in the same room, make sure the exams start at the same time.
54
2.15.1 Speaking tests

This table shows the length of each Speaking test and the maximum number of candidates per session. We have
also added two minutes to each test as an example to allow time for pairs of candidates leaving and entering.
Please note that for every Speaking test when Speaking Examiners are being monitored, you will need to add three
more minutes to allow for extra administration needed in such cases.
FORMAT
Cambridge English: Key / Cambridge

English: Key for Schools
Maximum number
of candidates
allowed per session
One candidate
Two candidates
Three candidates
FINAL TEST ONLY IF THE
NUMBER OF CANDIDATES IS
UNEVEN
n/a
810 minutes
Allow 12 minutes
1315 minutes
30 candidates
1012 minutes
1315 minutes
Allow 14 minutes
26 candidates
Cambridge English: Preliminary / Cambridge n/a

English: Preliminary for Schools
Cambridge English: First / Cambridge
English: First for Schools
n/a
14 minutes
Allow 16 minutes
20 minutes
22 candidates
n/a
15 minutes
Allow 17 minutes
23 minutes
20 candidates
n/a
16 minutes
Allow 18 minutes
24 minutes
20 candidates
n/a
12 minutes
16 minutes
Allow 14 minutes
26 candidates
n/a
14 minutes
Allow 16 minutes
20 minutes
22 candidates
n/a
16 minutes
Allow 18 minutes
22 minutes
20 candidates
n/a
16 minutes
Allow 18 minutes
23 minutes
20 candidates
n/a
16 minutes
Allow 18 minutes
23 minutes
20 candidates
Cambridge English: Starters
35 minutes
Allow 7 minutes
n/a
n/a
22 candidates
Cambridge English: Movers
57 minutes
Allow 9 minutes
n/a
n/a
15 candidates
Cambridge English: Flyers
79 minutes
n/a
Allow 11 minutes
n/a
12 candidates
Mode
Syllabus codes
Levels
Timings
Allow
SfL Speaking & Listening*
D703
D706
D709
D712
D715
Entry 1
Entry 2
Entry 3
Level 1
Level 2
1618 minutes
1820 minutes
2022 minutes
24 minutes
26 minutes
20 minutes
22 minutes
24 minutes
26 minutes
28 minutes
*Schedule an additional two minutes for each test to allow time for completion of mark sheets, selection of materials and candidate arrival/departure.
55
Timetabling information
Candidates must take the test in pairs with two examiners. You are responsible for the pairing of candidates to
suit local requirements. There are no restrictions on the way pairs are selected.
A session must be no more than three hours long (for Cambridge English: Young Learners, this must be no
more than two hours). You must schedule a break of 1015 minutes during each three-hour period. You must
also schedule a one-hour meal break after every 23-hour exam session. Please note: when requesting an
afternoon and evening session you must still timetable a break of one hour.
Do not ask Speaking Examiners to examine for more than two 3-hour sessions per day. Two sessions of
examining time must not total more than 7.5 hours, including breaks.
When timetabling, allow 2 minutes (as shown in the table on the previous page) between the Speaking tests
so that examiners can complete the mark sheets and prepare for the next test. For Cambridge English: Key,
Cambridge English: Key for Schools, Cambridge English: Preliminary and Cambridge English: Preliminary for Schools, if
there are more than eight tests, schedule a mid-session break of at least 15 minutes.
There should be an equal distribution of candidates among examiners and each examiner must examine as
few exam levels as possible.
If examining at different levels within a 3-hour period, schedule an additional break of at least 10 minutes to
allow the examiners to adjust to the next level. Where this coincides with the mid-session break, timetable the
10-minute break for a level change in addition to the 15-minute mid-session break.
If the Speaking tests are on the set exam date, timetable a reasonable gap between components to allow
prompt start times and contribute to the smooth running of the exams.
To maintain the integrity of the exams and marking standards, Team Leaders monitor Speaking tests at some
sessions, which may require some flexibility of timetabling. A Team Leader will always tell you in advance of
an intended visit. If a Team Leader is present, please explain the purpose of the visit (i.e. the standardisation of
procedure and marking) to candidates.
Please schedule an extra three minutes per Speaking test when a Team Leader is carrying out monitoring.
Any issues needing longer will continue to be dealt with during longer breaks or at the end of the session.
Please see the Speaking Examiner Monitoring Timetable Requirements article on the support website for further
information.
Give a copy of the timetable to the supervisor of your venue for reference. They may need to show it to a
Speaking Examiner and/or to an Inspector.
Tell candidates to arrive at least 30 minutes before the start of their individual test time. There is no need for
all candidates to arrive at the beginning of the day, but you can ask candidates to arrive in small groups.
The standard Speaking & Listening test session is three hours plus 15 minutes to allow for a break.
When organising the timetable, allow two minutes between each pair of candidates to give the assessors enough
time to complete mark sheets and prepare materials for the next test. See the SfL Speaking & Listening timetabling
guidelines on the support website.
56
Sample timetable for guidance

Room 1
Room 3
Time
Cand.
Exmr
Time
Cand.
Exmr
Time
Cand.
10.0010.16am
FCE 1, 2
1, 2
10.0010.16am
FCE 33, 34
3, 4
10.0010.17am
CAE 9, 10
5, 6
10.1610.32am
FCE 3, 4
1, 2
10.1610.32am
FCE 35, 36
3, 4
10.1710.34am
CAE 11, 12
5, 6
Exmr
10.3210.48am
FCE 5, 6
1, 2
10.3210.48am
FCE 37, 38
3, 4
10.3410.51am
CAE 13, 14
5, 6
10.4811.04am
FCE 7, 8
1, 2
10.4811.04am
FCE 39, 40
3, 4
10.5111.08am
CAE 15, 16
5, 6
11.0411.20am
FCE 9, 10
1, 2
11.0411.20am
FCE 41, 42
3, 4
11.0811.25am
CAE 17, 18
5, 6
11.2011.35am
BREAK
11.2011.35am
BREAK
11.2511.40am
BREAK
11.3511.51am
FCE 11, 12
1, 2
11.3511.51am
FCE 43, 44
3, 4
11.4011.57am
CAE 19, 20
5, 6
11.5112.07pm
FCE 13, 14
1, 2
11.5112.07pm
FCE 45, 46
3, 4
11.5712.14pm
CAE 21, 22
5, 6
12.0712.23pm
FCE 15, 16
1, 2
12.0712.23pm
FCE 47, 48
3, 4
12.1412.31pm
CAE 23, 24
5, 6
12.2312.39pm
FCE 17, 18
1, 2
12.2312.39pm
FCE 49, 50
3, 4
12.3112.48pm
CAE 25, 26
5, 6
12.3912.55pm
FCE 19, 20
1, 2
12.3912.55pm
FCE 51, 52
3, 4
12.481.05pm1
CAE 27, 28
5, 6
12.551.11pm1
FCE 21, 22
1, 2
12.551.11pm1
FCE 53, 54
3, 4
1.152.15pm
Room 2
LUNCH
1.152.15pm
LUNCH
1.152.15pm
LUNCH
2.152.31pm
FCE 23, 24
1, 2
2.152.31pm
FCE 55, 56
3, 4
2.152.32pm
CAE 29, 30
5, 6
2.312.47pm
FCE 25, 26
1, 2
2.312.47pm
FCE 57, 58
3, 4
2.322.49pm
CAE 31, 32
5, 6
2.473.03pm
FCE 27, 28
1, 2
2.473.03pm
FCE 59, 60
3, 4
2.493.06pm
CAE 33, 34
5, 6
3.033.19pm
FCE 29, 30
1, 2
3.033.19pm
FCE 61, 62
3, 4
3.063.23pm
CAE 35, 36
5, 6
3.193.35pm
FCE 31, 32
1, 2
3.193.35pm
FCE 63, 64
3, 4
3.233.40pm
CAE 37, 38
5, 6
3.353.50pm
BREAK
3.353.50pm
BREAK
3.403.55pm
BREAK
3.504.00pm
BREAK level change
3.504.00pm
BREAK level change
3.554.12pm
CAE 39, 40
5, 6
4.004.18pm
CPE 1, 2
1, 2
4.004.17pm
CAE 1, 2
3, 4
4.124.29pm
CAE 41, 42
5, 6
4.184.36pm
CPE 3, 4
1, 2
4.174.34pm
CAE 3, 4
3, 4
4.294.46pm
CAE 43, 44
5, 6
4.364.53pm
CPE 5, 6
1, 2
4.344.51pm
CAE 5, 6
3, 4
4.465.09pm
CAE 45, 46, 47
5, 6
4.515.08pm
CAE 7, 8
3, 4
2.15.2 Sittings
Skills for Life
You can run up to nine Skills for Life sittings of the Reading and Writing units at each level in the academic year.
For example, Entry 1 Reading is available to each centre nine times per year.
For Level 1 Reading and Level 2 Reading you can only enter candidates for up to five sittings a year.
For Skills for Life, candidates must not enter for the same unit at a higher or lower level within two months.
Candidates must not re-enter for the same unit at the same level within one month.
Cambridge English: Legal and Cambridge English: Financial
There are 12 exam dates each for Cambridge English: Legal and Cambridge English: Financial in 2015. You can run up
to six of these dates for each exam in any year.
2.15.3 Exam sessions and time slots

For some exams there are time slots. Choose the slots that suit you and make your entries for those times.
All time slots are based on local time. An am, pm and evening sitting on any one day counts as three exam
sessions.
57
TKT paper-based exams:

AM 08.0012.00
PM 12.0017.00
EVE 17.0022.00.
Computer-based exams
Computer-based exams have fixed time slots within which the Reading, Writing and Listening components must
be started. You must start the final component before the end of the time slot, or you may not be able to complete
the exam. You must also run them in the order given in the Computer-Based Testing Exam Day Booklet.
Exam
AM1
PM1
PM2
CB Cambridge English: Key

CB Cambridge English: Key for Schools
CB Cambridge English: Preliminary
CB Cambridge English: Preliminary for Schools
08.0013.00
12.0018.00
17.0022.00
Exam
AM
PM
EVE
CB TKT
08.0013.00
12.0018.00
17.0022.00
Exam
AM1
PM1
CB Cambridge English: First

CB Cambridge English: First for Schools
CB Cambridge English: Advanced
CB Cambridge English: Proficiency
CB Cambridge English: Business Certificates
08.0015.00
13.0023.00
Any changes to this will be sent to you in Centre News.

2.15.4 Timetable deviation
You must run exams on the date published in the calendars on the support website.
For Cambridge English: Young Learners and paper-based TKT, you must run them on the date you put on your Venue
Details form unless you contact the Helpdesk and arrange to change the date.
You must not run the exam on any other date.
For security reasons, requests to deviate from the published timetable are not normally approved. If a
candidatecannot take their test on the published date, you must first check if they can register for another
published date.
However, if it is impossible for a candidate to sit any exam at the scheduled date or time, you can request to
varythe time of the component(s) affected by using the Timetable Deviation form, available on the support
website.
Timetable deviation requests must be submitted as early as possible. Forms submitted less than four weeks
before the published date or window of the component(s) affected might not be accepted, except in emergency
situations. You will be emailed a confirmation of the decision.
Requests are usually only approved if there is a very serious reason, e.g. flooding, power cut, religious belief etc.
Centres cannot make a decision to deviate from a set sequence without written permission from Cambridge
English Language Assessment.
We might ask you to provide evidence that all possible local action has been taken to enable the candidate or
candidates affected to take the exam in accordance with published dates and component timings.
58
In deciding whether or not to approve an application, we will first and foremost consider the implications for
global exam integrity of any local timetable deviation.
The decision of Cambridge English Language Assessment in its consideration of any request is final.
If a timetable deviation is approved, you must have a printed copy of the approval available on the exam day at the
venue. Inspectors have the right to request to see it.
59
5. After the ex
4. E
xam
da
y
Check your materials when you receive them
ificates
Cert
1. Ex
am
pla
nn
in
g
6.
ts &
sul
Re
rials
mate
xam
3. E
3. Exam materials
2. Entries
Transport materials securely to the venue
2. Entries
5. After the exam
Store all materials securely at all times
rials
mate
xam
3. E
4. E
xam
da
y
Your despatch will be based on the entries you have made and will usually include some or all of the following:
question papers
Listening CDs
answer sheets (for some exams they arrive in a separate plastic envelope please see the Exam Day Booklet
for more details)
Candidate Information Sheets (CIS)
attendance registers
script return envelopes
bar code labels
A2 Notice to candidates poster.
These will be packed according to the packing code you used when you made your entries.
Speaking tests:
You will receive your Speaking test answer sheets in a separate despatch (they are sent earlier than the other
materials).
For Speaking tests, you need to generate the attendance registers from Cambridge English Online. Please see
the Quick Guide for Speaking test attendance registers in the Help section of Cambridge English Online.
You need to order Speaking packs separately. For information on ordering these and the Instructions to
Speaking Examiners (non-UK centres) see Section 1.4.1. You cannot run the Speaking test without these
materials, so please place your order in plenty of time.
The materials that we send you for paper-based exams can vary according to the exam, so check the Exam
materials table in the relevant Exam Day Booklet for details.
Listening test:
Check Section 2.7 to see if you need to order Listening materials separately.
Exam materials can only be delivered to centres, not to subcentres or venues.
60
MODULE ONE
The only exception to this is for subcentres or venues for Distance or Online Delta Module One candidates. In this
case, a venue address will be requested as part of the agreement and materials will be sent directly to the venue.
The main centre must be made aware of this arrangement by the venue.
You are responsible for printing desk labels for your venues before the exam day. They are available to generate
from Cambridge English Online or you can provide your own.
We will send you question papers, Listening CDs and A2 Notice to candidates posters. For the other materials, see
the Centre print scan guide for instructions on how to print them.
3.1 Modified materials

We will send a standard version and modified version of a paper for candidates with special requirements. The
standard version is despatched alongside the materials for the other candidates while the modified materials are
sent separately, and might arrive after the standard papers.
3.2 Notice to candidates

The A2 Notice to candidates poster is normally included with the exam materials for paper-based exams, but you
can also download an A4 version from the support website and enlarge it if needed. The A4 Summary regulations
and Notice to candidates is available to download as one document.
For computer-based tests, we do not send out Notice to candidates posters. You can either print them from the
support website or you can contact the Helpdesk to order some.
3.3 Candidate Information Sheets (CIS)

The CIS can be completed at any time during the exam day, provided that it is done under supervision. We
recommend that you ask candidates to fill them in before the beginning of one of the components. You must
provide candidates with soft pencils (B or HB) and erasers for completing the CIS (in case they havent brought
their own). The data from the CIS is required for research and validation of the exams and anonymity is
guaranteed.
For all computer-based tests except TKT, the Candidate Information Screens appear before the first component
(either Reading, Reading & Writing or Reading & Use of English) and must be completed at this point. For CB TKT,
the Candidate Information Screens appear at the start of each module taken.
MODULE ONE
For Delta Module One, the CIS form is available online on the support website. Candidates can fill in this form at
any time during their course.
3.4 What to provide for your invigilators

Please see the Invigilator kits in the Exam Admin Toolkit on the support website, or see the relevant Exam Day
Booklet, for a checklist of what to provide for your invigilators for the exam day.
For any exam papers that require candidates to make their responses in pencil, you must provide soft pencils (B
or HB) and erasers. For Cambridge English: Young Learners, candidates are expected to provide their own coloured
pencils, however, you should also have a supply of spare coloured pencils.
61
3.5 Checking your exam materials when they arrive

As soon as you receive the exam materials, check that the contents match the Advice note that is inside the box,
and make sure you have everything you need for running the exam. See also the Exam materials checklist in the
relevant Exam Day Booklet.
If you are not available to check materials when they arrive, make sure you arrange for someone suitable to check
them on your behalf and make sure they know how to check them.
You must check exam materials under strict security conditions.
You must only open question paper envelopes on the scheduled exam day just before the start of the exam. Do
no open them before. To check them, look at the label on the back of the question paper envelope. The packet will
have a window that you can see through to check the exam information on the documents inside. Make sure you
check the question paper envelopes closely if there are different syllabus numbers in the same exam session, for
Cambridge English: Advanced or Cambridge English: Proficiency.
For TKT, if you are running more than one sitting of the same module within one session week, you will be
allocated different test versions for each sitting to preserve test security. It is very important that candidates are
given the test version which they have been allocated by Cambridge English Language Assessment. This not only
maintains test security by preventing candidates who take a module earlier in the day/week being able to tell
candidates taking the test later what was in it, but also ensures that candidates get the correct marks on the test.
Answer sheets are matched to question papers, and if candidates are given a different question paper to the one
they have been allocated, their answers will be marked against the wrong answer key, and the final score will not
reflect their performance.
Centres must compare the entries they have made against the despatch note accompanying the question papers
to determine the version number (shown on the far left of the despatch note) which has been allocated to
candidates at each sitting.
If you have used packing codes, materials for each code are packed separately to ensure that question paper
envelopes do not need to be opened before the beginning of the test. If you or any centre staff open question
paper envelopes before the permitted time, this will result in an unsatisfactory rating during an inspection and can
affect your centres authorisation.
If an unavoidable situation occurs (such as last-minute change of venue) and you think you need to open the
packets, please telephone the Helpdesk for advice. If this situation occurs outside of our office hours, send an
email to the Centre Inspections Unit explaining what you have done to ensure exam integrity has been protected.
Contact the Helpdesk immediately if you have any queries or need any additional or replacement copies of
materials, or if:
there are any discrepancies between the materials received and the advice note
the materials do not appear to meet your requirements
there has been significant damage in transit
there has been any apparent breach of security whilst the material was in transit.
Cambridge English: Young Learners papers are normally sent out 23 weeks before the test date and are packed
separately to ensure that question paper packets are not opened before the test date.
If you have not received your materials three to five days before the test date, please contact the Helpdesk.
62
3.5.1 Checking Listening materials when they arrive

On receipt you must check:
The question papers and CDs to ensure that the information matches (without opening the question paper
envelope).
That the CDs and playback equipment are compatible.
The quality of CDs for each test by playing the introduction and by random sampling in advance of the exam.
The CD package must then be resealed and stored securely until the exam day.
You must check the CDs for each test in secure conditions, allowing sufficient time for a replacement CD to
be sent if you discover any problems. If possible use headphones, but do make sure that no one, especially
candidates, can overhear the recording.
If the CD is faulty, contact the Helpdesk immediately so that we can send a replacement. We might ask you to
return the faulty CD for investigation.
3.6 Storing exam materials securely

3.6.1 Storing exam materials at your centre
You are responsible at all times for ensuring the utmost security of exam materials. All exam materials must be
locked away, in a place of high security, ideally a strong safe. Question paper envelopes must remain unopened.
If a safe is not available or is of insufficient capacity, a non-portable, lockable, reinforced metal cabinet or other
similar robust container must be used.
The safe or container must be in a securely locked room with access ideally restricted to two or three key
holders.
The room should preferably be windowless and on an upper floor. Windows, whether internal or external,
should ideally be fitted with security devices.
The door to the room must be of solid construction (i.e. not a hollow panel door), have secure hinges and be
fitted with a secure lock.
Following their removal from the storage container, materials must be kept under constant and close supervision
until they are ready to be used. Question paper envelopes must only be opened on the day of the test in the exam
room(s) in the presence of the candidates. Only open the question paper envelope for the component that the
candidates are about to start and open it just before you are about to hand out the question papers.
Speaking packs (non-UK centres)
You must keep the Speaking packs under the same security conditions as mentioned above until we instruct you
to destroy them. Speaking packs are to be used for live speaking tests only.
3.6.2 Storing exam materials at venues

Overnight storage
If you need to store materials overnight outside of the centre, for example at a venue, the venue must be equipped
with storage facilities that meet the criteria in Section 3.6.1 above.
63
Storage on the day

On the day of the exam, at venues where the requirement of a lockable safe or cabinet within a locked room
cannot be met, one of the following security options must be used:
a) A locked container in a locked room to which the supervisor holds the keys.

or
b) A room which is continuously occupied by the supervisor or a designated assistant, and one which can ideally
be locked by the supervisor. If the room cannot be locked, then materials such as question papers must be
kept in a lockable bag or container and not left unattended. The room is to be designated for this sole purpose
during the day and must not be used by anyone other than centre staff on the day.

or
c) Exam materials can be kept in the exam room under constant and close supervision and in the containers in
which they were delivered, in unopened envelopes. There must be sufficient staff to maintain a high level of
supervision throughout the day. If the room cannot be locked in an emergency, question papers, etc. must be
kept in a lockable bag or container and not left unattended.
If materials are placed in the safekeeping of a third party (for example in a hotel safe), you must request a receipt.
3.7 Transporting exam materials

You and your CEM are also responsible at all times for ensuring the utmost security of exam materials in transit
between your centre and venues.
Transportation of materials should ideally take place on the day of the exam. Materials must be transported in
sealed packets and must never be left unattended during transfer. If they are transported by another member of
staff, you must make sure that the regulations are complied with.
If materials have to be transported to the venue before the day of the exam, they must either be sent by
registered/trackable post or taken to the venue by a member of staff.
Speaking Examiners must not transport exam materials.
After the exam, materials must be sealed inside each exam room using either return envelopes or temporary
envelopes with a signature across the seal.
You must bear in mind the need to despatch materials to us within three calendar days of the exam day. If you
need to despatch confidential materials to and from venues, you must use a trackable and secure service that is
fast enough to allow your main centre to despatch materials to us within three calendar days of the exam day.
All centre staff must be made aware that any breach of question paper security (before, during or after an
exam) constitutes an extremely serious act. Breaches can lead to the centres authorisation being terminated.
64
5. After th
4. E
xam
da
y
Use the relevant Exam Day Booklet

Follow the sequence in the Exam Day Booklet
2. Entries
Report any incidents
rials
mate
xam
3. E
Be ready for an inspection
1. Ex
am
pla
nn
in
5. After the exam
Check candidate IDs for each component
ificates
Cert
ts &
sul
Re
6.
rials
mate
xam
3. E
4. Exam day
2. Entries
4. E
xam
da
y
For instructions on running the exam on the day, please see the relevant Exam Day Booklet and ensure that your
supervisors and invigilators are also familiar with its contents and use it for running the exam. Make sure you are
using the current version. You can see the current version by checking on the support site.
Please also see the Guide to test day photos if you are running an exam where these are needed. This guide is
updated throughout the year and we will tell you about new versions of it via Centre News. Make sure you are
always using the current version, which can be downloaded from the support website.
You might find it useful to print out and use the self-assessment checklists on the support website. These
checklists are updated annually and you must ensure you are using the current ones. Self-assessment checklists
mirror our inspection report form and we recommend you use them to carry out your own internal inspections.
Please also see the Invigilator kit and Exam day checklists in the Exam Admin Toolkit on the support website.
If your venue supervisors have a query on the exam day, they will need to contact you, or a nominated
representative, for help. Make sure you have support available to them.
4.1 Instructions and regulations

The instructions for the exam day are in the Exam Day Booklets, and you can download these from the support
website. Please see Where to find information on pages 28/29.
Exam venues and rooms
Please see Section 1.3 for details on how to choose suitable venues and rooms. Remember to prepare each room
before the exam. Follow all the instructions given in the relevant Exam Day Booklet.
65
Dont forget to display the Notice to candidates at the venue:

NOTICE TO CANDIDATES
NOTICE TO
CANDIDATES
for tests on paper
All Cambridge English examinations (except Cambridge English: Young Learners,

Admissions Testing Service and BULATS)
This notice contains important rules and regulations for the day of the exam.
Please read it carefully. If there is anything you do not understand, ask your teacher or supervisor.
RULES AND REGULATIONS

YOU MUST provide an original, valid, current and not expired
photographic ID (for example, passport or national identity
card) at every paper, otherwise you may not be allowed to sit
the exam.
YOU MUST only have on your desk what you need to
complete the exam (pens, pencils and erasers).
YOU MUST NOT have any notes on your desk or on your
person.
YOU MUST NOT have on you any materials or devices
which could help you, otherwise you will be disqualified.
YOU MUST disable any alarms on your mobile phone
and other electronic items, then switch them off and put
them with your personal belongings where the supervisor
indicates.
YOU MUST stop writing immediately when told to do so.
YOU MUST wait until the supervisor has collected your
candidate access token or question paper, answer sheet(s)
and any paper used for rough work before you leave your
seat.
DO NOT cheat, copy, give anything to or take anything from
another candidate, otherwise you will be disqualified.
DO NOT talk to or disturb other candidates during the exam.
DO NOT bring to your desk any electronic items such
as mobile phones, digital sound recorders, MP3 players,
cameras, etc. or use them between components/tests.
DO NOT use, or attempt to use, a dictionary.
DO NOT use correction fluid or tape on any exam materials.
DO NOT smoke, eat or drink in the exam room, apart from
water in a plastic bottle.
DO NOT leave the exam room for any reason without the
permission of the supervisor.
DO NOT take any question papers, answer sheets, candidate
access tokens or rough paper out of the exam room.
DO NOT make any noise near the exam room.
This notice has been written to help you. Your teacher will read it with you.
Things you must do BEFORE THE DAY of your test

Ask your teacher what you must bring with you for writing the test
Make sure you know the right time and the room to go to for the test
Things you must do ON THE DAY of your test

Listen carefully to the person who tells you what to do
If you have a phone or anything else electronic with you, you must switch it off and
give it to this person (they will give it back to you at the end of the test)
If you do not have pencils or a test paper tell that person
If you do not feel well or have to go to the toilet raise your hand and tell that person
Write your name on the front of the test paper when you are told to
Ask any questions you have before the test starts
Stop writing and put your pen or pencil down when you are told to
ADVICE AND INFORMATION

Make sure you are on time
Know the date, time and place of your exam and arrive well
before the scheduled start time.
If you arrive late for any of the papers, report to the
supervisor. In some cases you may be allowed to take the
exam. Please check your centres policy for late arrivals.
If you are admitted late, not all of your work may be
accepted. Your centre will explain the regulations.
If you miss any of the papers, you may not be given a result.
For paper-based tests

Read carefully and follow the instructions on the question
paper and answer sheet.
Tell the supervisor at once if:
your personal details on the answer sheet are wrong
you think you have been given the wrong question paper
the question paper is incomplete or badly printed
you cannot hear the Listening test.
Advice and assistance during the examination

Listen to the supervisor and follow the instructions.
If you are not sure about what to do, raise your hand. The
supervisor will come to your assistance.
You must not ask for, and will not be given, any explanation
of the questions.
If you do not feel well on the day of the exam or think
that your work may be affected for any other reason, tell
the supervisor immediately. If appropriate, the centre will
report this to Cambridge English Language Assessment for
consideration when deciding your result.
For computer-based tests

Read carefully and follow the instructions on the screen.
Tell the supervisor at once if:
your personal details on the screen are wrong
you think you have been given the wrong test
the on-screen questions are incomplete or poorly
presented
your headphones are not working.
Things you must not do ON THE DAY of your test
DISQUALIFICATION WARNING
Do not keep your mobile phone or anything else electronic with you
Do not keep or use a dictionary or spell-checker
Do not take notes to your desk or have them on you
Do not make a noise outside or inside the test room
Do not take food or drink into the room (except plain water in a plastic bottle if you are allowed)
Do not talk to other children or ask anyone to tell you the answers to the test
Do not copy answers from anyone
Do not help anyone with their answers
Do not take any test papers out of the room
If you cheat, use any unfair practice or break the rules, you will be disqualified.
A COPY OF THIS NOTICE MUST BE DISPLAYED INSIDE/OUTSIDE EACH EXAMINATION ROOM
THIS NOTICE MUST BE VISIBLY DISPLAYED OUTSIDE (NOT INSIDE) THE EXAM ROOMS.
Last updated November 2014
UCLES
2014EMC/3098/4Y12
CE/3098/4Y12
UCLES
2014
3098 SUMMARY REGS-A4 NOTICE.indd 2
14/10/2014 10:03
Notice to candidates poster

Display outside the exam room
UCLES 2014
CE/3100/4Y14
*5321775611*
3100 YLE NOTICE TO CANDIDATES.indd 1
14/10/2014 10:45
Cambridge English: Young Learners Notice to

candidates poster
Display inside or outside the exam room
4.2 Candidate ID (except Cambridge English: Young Learners)

You dont need to carry out ID checks for Cambridge English: Learners candidates. For all other exams follow these
instructions.
What to do at point of registration
Important:
Make candidates aware that they must provide photographic identification for each paper.
Check if you have any candidates who are aged 17 or under who do not possess ID.
On the day of the exam, candidates must provide photographic identification for each paper. You must make
them aware of this requirement when they register to take an exam at your centre.
Warn them that failure to provide photographic ID on the exam day will result in them not being allowed to
take the exam.
Candidates who are aged 17 or under and who do not possess ID must complete a Candidate ID form before the
exam day. It is your responsibility to supply a copy of this form to the candidate before the day of the exam.
In the UK, Africa, Asia and Australasia:
Important:
Make candidates aware that the photographic ID they bring to each component must be the same one that
they listed on their registration form. You must provide a list of the ID numbers used at registration to your
invigilators on the exam day for them to check against the IDs brought by candidates to the exam.
SELT
If candidates are taking exams for UK visa purposes, they must only use the types of IDs listed in the section
below. You must not accept any other form of ID for these candidates. Make sure you inform candidates about
this rule when they register with you and advise them that if they do not bring the correct ID on the exam day,
they will not be allowed to take the exam.
You must check the ID of each candidate that takes an exam at your centre. You must check their ID for each
component; it is not enough to check it once on the exam day.
If your supervisor or invigilator is not confident about the identity of a candidate on the exam day, they must
not let them take the exam.
During each component the IDs must be left on the candidates desks. Inspectors might also check IDs and might
ask candidates questions about their ID if they wish.
66
This must be done at all centres, including internal centres, boarding schools and colleges.
When to check IDs:
For all written components: before the start of the component or in the first 15 minutes.
For Listening components: before the start of the component.
For Speaking tests: when candidates arrive and before they enter the test room.
In addition to the above, check the ID when the candidate arrives at the venue before the exam this can be
done at the door of the exam room, or when they arrive at the venue, and is in addition to checking ID when
taking photos and voice recording and in addition to checking IDs at the candidates desks.
The ID must be checked each time the candidate leaves and returns to the exam room (for example, after a
toilet break).
SELT
Check the candidates ID before recording a speaking sample.

Check the signature in the ID against something that the candidate signs on the exam day; for example,
comparing it to their signature on the answer sheet.
Which IDs you can accept:
Type of ID (this must have a photo, be original and not
expired)
Accepted for non-immigration exams?
Passport
Yes
National ID
Yes
Driving licence
Yes
College/school/university ID
Yes, but only if the centre has taken steps to ensure the
identity of the candidate during registration and they are
confident of their identity on the exam day.
Candidate Identification form (only for candidates aged 17

and under)
Yes
Bank cards
No
Taking an exam for immigration purposes: for UK visa purposes see below. For immigration to any other
country, ask the candidates if they have checked what ID document that countrys immigration authority requires
and act accordingly. You must make candidates aware that if they are not sure which ID document must be used,
their result might not be accepted by the immigration authority.
SELT
Outside of the UK, you must only accept passports for SELT candidates. For UK SELT centres, please see the list of
IDs which you can accept below.
In the UK, you must only accept the following types of ID for UK SELT candidates:
Valid International
Passport or European
Union (EU) ID card
Valid photographic
Government ID card
(except the EU ID card)
Valid Biometric Residence

Permit
Tests taken outside the

Tests taken overseas within the

Tests taken in the UK
European Union ID cards can only be accepted for candidates whose country of origin is within the European
Union.
Biometric Residence permits can only be accepted for tests taken in the UK by candidates who do not have a
valid passport. For example, asylum seekers who have been awarded refugee status or leave to remain under
a form of temporary protection will not usually possess a national passport endorsed with leave to enter or
remain in the UK.

67
Candidates who do not have the correct ID must not be allowed to sit the exam.
How to check IDs:
Check that is it valid
Check there are no impostors*
Check the person is sitting at the right

desk
Make sure its the right type of ID.

(Please see above for further details.)
The photo on the ID and the details

must match the candidate.**
Make sure the name on the ID matches

the desk label and/or the attendance
register.
It must not have expired.

It must be an original, not a copy.
*If you have any doubts about a candidates identity, take them to one side during a break or before starting the paper and ask them questions
about the information in their ID. For example, when/where they were born, address etc. If a candidate cannot answer these questions, do not
allow them to take the exam. Tell your CEM, who must inform us immediately.
**If a candidates face is covered for religious reasons, arrange for a female member of staff to go with the candidate to a suitably private area
where they can politely ask the candidate to remove the face covering for identification purposes. Once identification has been confirmed, the
candidate can replace their face covering and proceed as normal to sit the test.
Additional regulation for centres in the UK, Africa, Asia and Australasia:
Once on the exam day, also check that the ID they are using is the same as the one they used when they
registered for the exam. You must give your invigilators a list of the candidate ID references from the point of
registration so they can check the same ID is used.
This section includes some typical queries we receive about IDs
Candidates who do not own any ID*
Candidates aged 17 or under
Candidates aged 18 or over
These candidates must complete the Candidate ID form**

before the exam day and bring it with them on the exam
day.
You check their ID using that form on the day.
If they dont bring the form on the exam day, do not allow
them to take the exam.
These candidates cannot take the exam.
*See the Which IDs can you accept section on the previous page.
**Available on the support website.
Candidates who do not bring suitable ID on the exam day
SELT
Candidates taking the exam for UK visa purposes must use one of the forms of IDs listed in the tables above as
their ID for the exam. You must not accept any other forms of ID for these candidates. If they have not brought
the correct form of ID, you must not allow them to take the exam.
Written components
If taking the exam for other purposes, check if someone can bring the ID to them during the exam.
If someone can bring their ID to the venue during the exam No one can bring their ID to the venue during the exam
For written components:
Allow candidate to sit the exam.
Warn them that if no one brings their ID by the end of the
exam, their responses will not be sent to Cambridge English
for marking.
You must not allow the candidate to take the exam.
Candidates who do not bring suitable ID on the exam day Speaking tests
Check if they or someone else can bring the ID to the waiting room. Do not allow the candidate to take the test
until the ID arrives.
If no one brings the ID by the end of the exam, you must:
shred the candidates answers
mark them as absent on the attendance register and write on it: Answers shredded due to no ID.
68
If the person bringing the ID was stopped because of an emergency, please contact the Helpdesk and this will be
discussed on a case-by-case basis.
Candidate who doesnt bring ID to one of the exam days
If you are running written and Speaking components on two different days and a candidate doesnt bring their ID
to one of these days, you must follow the guidance below.
Candidate fails to bring suitable ID to:
Speaking test which takes place before the written exam day
You must either:

not allow them to take the Speaking test and mark them as
absent. Tell the CEM so they can inform the candidate that they
cannot take the written component. We will not issue a result for
the candidate.
or, you can reschedule their Speaking test for another date within
the Speaking test window. It is at your discretion if you can
accommodate them on a different day.
Written component which takes place before the Speaking test day
You must not allow them to take the written test and must also not
allow them to take the Speaking test. We will not issue a result for
the candidate.
Speaking test which takes place on the last day of the Speaking test
window
Do not allow the candidate to take the test.

Mark them as absent on the attendance register. We will not issue a
result for the candidate.
What to tell candidates

Tell the candidate that they will not receive a result because they have not provided suitable ID on the exam day.
In all cases where you do not allow candidates to take the exam, shred their answers.
4.3 Sequence of test components

For all exams (except Skills for Life and TKT) there is a specific sequence in which components must be taken.
There might also be a regulation to hold the exam at a particular time of day. Details of the sequence and times of
day are in the Exam Day Booklet. See also Section 2.15.
4.4 Running the Listening test

The following instructions apply to:
When choosing venues for large entries, make sure you have enough rooms and invigilators to comply with all
our regulations. The Listening component must be taken on the same day as the other written components and
should be run simultaneously for all candidates at a venue, so bear this in mind when choosing a venue. If you

69
need to use a different room for the Listening test, for example, because of capacity or resourcing reasons, a
second sitting of the Listening component is allowed, provided the second group waits under supervision and
has no contact with the first group, and that they have no access to the internet, their mobile phones or any other
electronic items. You must keep the gap between tests as short as possible.
You are only allowed to run two sittings of the Listening test. If you want to request permission to run more than
two back-to-back Listening tests, submit a Timetable Deviation form from the support website to the Inspections
Unit who will review your request and will confirm the decision in writing. You must not run repeat sessions for
any other component.
Ensure that on the day of the exam someone is available who knows how the equipment works and can help the
invigilators with any problems.
4.5 Running the Speaking test

For instructions on how to run the Speaking test on the day, please see the Exam Day Booklet available from the
support website. This booklet must be available to the supervisor in the waiting room at each venue.
4.5.1 Speaking tests for computer-based exams
These are conducted face-to-face in the same way as for paper-based exams, except that you print off the
Speaking mark sheets from Cambridge English Online. Follow the Computer-Based Testing Exam Day Booklet. After
the exam, you will need to key the marks into the Entries System within five days of the test and destroy mark
sheets immediately after that. See Section 5.4 for more information.
4.6 Skills for Life Speaking & Listening test dummy partners
As the test format for Skills for Life is in pairs, you must also have dummy partners on stand-by for the last test
only for each session (even if the total number of candidates is even, to allow for unexpected absences). The use
of a dummy partner is only allowed at the end of an examining session or as special arrangements for a candidate
with special requirements, such as a speaking or hearing difficulty. See the Glossary for further information.
4.7 Incidents
Incidents such as malpractice, emergency evacuation, illness or the late arrival of a candidate, are covered in the
relevant Exam Day Booklet.
Check that you have copies of the relevant forms listed in the Invigilator kit, which is available from the Exam
Admin Toolkit on the support website.
4.8 Security risks

In the light of increasingly compact and sophisticated technology, it is important to be aware of the potential risks
to the security of the exams. There are many ways technology can be used to commit malpractice, such as use
of scanning pens and mobile phones with cameras that enable candidates to copy exam papers or make sound
recordings and take them out of the exam room with the intention of publicising or circulating them.
70
You must ensure that supervisors and invigilators are fully aware of such threats and are watchful for anything
unusual. If they have strong suspicions about any candidates behaviour, they must report it to Cambridge English
Language Assessment by using a Malpractice form, available from the support website.
To protect exam integrity, candidates are not allowed access to their mobile phones, tablets or any other
electronic items for the duration of the test. This means that in the breaks between papers they are not allowed to
access these items.
4.9 Test day photos

For exams where test day photos are mandatory or for other exams, such as Cambridge English: Key or Skills
for Life, when you are taking a photo of the candidate if they are using their result for visa purposes, follow the
instructions in the Guide to test day photos. This may be updated from time to time and is available from the
support website.
Centres that are in the UK and Ireland, Africa, Asia or Australasia must either:
Run all the components on the same day, and take one photo, or
Take the photo at the first component, and then check it against the candidate on the day of the second
component. To make this easier, you could run all the components in the same venue, so that the file of
photos is easily available for you to check.
4.10 Inspections
Most inspections are a surprise visit. Normally even when inspections are announced in advance the precise venue
and date of the inspection are not revealed, just that one of your venues will be inspected in the next exam session.
Inspectors will always provide proof of identity and will report to reception upon arrival at the venue. The
exam supervisor is responsible for showing the Inspector all the relevant exam rooms, secure storage, etc. and
introducing the Inspector to any other staff if required.
Inspectors may inspect any written or Listening components being conducted and will evaluate the arrangements
for, but not the delivery of, Speaking tests. The Inspector can arrive at any time during the exam day and stay for
as long as is required to assess the exam administration at your centre.
You can advise candidates that an inspection might take place at any time during the exam. The focus of an
inspection is on the centre and exam conditions, and not on the performance of the candidates. However, if there
is an incident caused by a candidate that might affect the smooth running of the exam, the Inspector will report
this to us.
The Inspector will not introduce themselves to the candidates, however, they may occasionally check candidates
photo IDs and ask candidates questions in relation to them. It is up to you whether you would like to introduce the
Inspector to your candidates.
If the Inspector is using an electronic report form and there is a Wi-Fi connection at your centre, please provide
login details to them for the duration of their visit on the inspection day.
Inspections are intended to be supportive and centres must be polite and professional towards Inspectors. We
will not tolerate rudeness or abuse towards Inspectors.
Your centre will be contacted by the Centre Inspections Unit if you are required to carry out a self-audit at your
centre. Failure to complete a self-audit may affect your centres authorisation.
71
In addition to inspections and self-audits your centre might be offered a support visit. Support visits are normally
offered to centres that are in their first year of running Cambridge English exams instead of a first inspection and
are carried out by Inspectors. In advance of a support visit, you will be contacted by the Centre Inspections Unit
or your local Inspections Co-ordinator and informed of the date and venue of the visit. We strongly advise that
the Centre Exams Manager is present during a support visit as it will be a chance for you to look at procedures
and administrative arrangements at your centre and discuss various issues and regulations regarding the
administration of Cambridge English exams.
4.10.1 The inspection report
During the visit, the Inspector will ask to see the secure storage arrangements, and will sit in the exam room
observing the invigilation of the exam. They will complete a report on the day and will give feedback and a copy
of the report to the supervisor. If an electronic report form is used, a copy will be emailed to the centres email
address.
You must rectify any shortcomings before the next exam session. In some cases, the Centre Inspections Unit will
ask you to complete and return an Action Plan that states how and when all the faults will be rectified. Centres
with faults will usually be re-inspected at the next opportunity to check and record improvements. Failure to
complete the Action Plan promptly and/or rectify the shortcomings might affect your centres authorisation.
Occasionally, an Inspector might consider that local practice, although not strictly in compliance with regulations,
follows most of the requirements and upholds exam integrity. In this case, the faults will be noted on the report
but the Inspector will disregard them when awarding ratings. All reports are submitted to the Centre Inspections
Unit in Cambridge. Cambridge English Language Assessments decision to accept or to amend an Inspectors
findings is final and binding. On very rare occasions, the Centre Inspections Unit might choose to amend a rating.
If an amendment is made, the Centre Inspections Unit will advise the Centre Exams Manager in writing.
4.11 The recording of Speaking tests (except Cambridge English: Young Learners)
Cambridge English Language Assessment reserves the right to record Speaking tests for research/validation or
monitoring purposes. We will notify you in advance if we wish to use your centre for this purpose. You (and/or
the Speaking Examiner Trainer/Co-ordinator in the case of distance monitoring) are responsible for setting up and
dismantling the recording equipment.
Speaking Examiners are responsible for the operation of the equipment during the Speaking tests. Recordings
must be made using digital recorders to produce sound files. Instructions for despatch will be provided as
appropriate. At the end of the exam session, all recordings must be clearly labelled with the centre and candidate
numbers, the name of the exam and the test date.
72
5. After th
2. Entries
4. E
xam
da
y
5. After the exam

Collect and collate materials
Follow-up on any issues identified during an inspection
2. Entries
Use a reliable, fast courier service to return them
rials
mate
xam
3. E
D
espatch or destroy them within three calendar days of
the exam
1. Ex
am
pla
nn
in
5. After the exam
Store all materials securely
ificates
Cert
ts &
sul
Re
6.
rials
mate
xam
3. E
4. E
xam
da
y
Please see the Packing instructions section in the relevant Exam Day Booklet for instructions on how to collate and
pack exam materials. Answer sheets and booklets must be sealed in envelopes inside the exam room and must
never be stored or transported unsealed. This includes transporting them from one another, or from one building
to another.
There can be occasions when you want to pack the materials yourself into the script return envelopes. If thats
the case, give your invigilators ordinary envelopes that they can put the materials into and can seal in the exam
room. The invigilator needs to sign across the seal of the envelope and return the envelopes to you. Opening the
envelope and checking scripts must be done in the presence of a witness in a secure restricted area. You must
then seal the scripts in the return envelopes provided by us.
If you are using Centre Print Scan, see the Centre print scan guide.
Please make sure you follow these important steps:
you must seal exam materials in envelopes in the exam room
you must put sealed envelopes into a locked safe in a locked room immediately after the exam and store them
there until the scanning
you must never leave exam materials unsupervised during the scanning
it is your responsibility to ensure no-one except the people authorised to carry out the scanning have access to
the exam materials
teachers of candidates must not take part in the scanning.
5.1 Returning exam materials

It is extremely important that you return materials on time so that marking can begin. If we receive your scripts
late, we cannot guarantee that your results will be issued in the results release window.
In all cases, scripts must be despatched within three calendar days of the exam. Late return of exam materials
may affect your centres authorisation.
73
As well as despatching them within three days, use a courier service that guarantees the materials will reach
Cambridge within the following timescales:
Centres in Europe:
Centres in South America:
All other countries:
within one week of the exam

within 1.5 weeks of the exam
within 1.5 weeks of the exam
You must use a mainstream courier (such as UPS, DHL, FedEx or TNT) which can provide a service fast enough
to meet the targets above. Please note that some firms which appear to be courier firms do not offer a fast enough
service, so always check with the courier company to ensure it can meet the deadlines. Do not use postal services
to return exam materials as these take too long and might not provide sufficient security or tracking.
If you have distant venues, please try to organise your despatches so that you meet the deadlines given above. For
example, you could arrange for your venues to return the exam materials directly, or you could despatch them in
separate batches as soon as each venue returns materials to you.
Do not enclose Special Consideration, Malpractice or Late Arrival forms with candidates answer materials. Submit
these according to the instructions given on the form (forms are available on the support website).
You are responsible for meeting the cost of returning exam materials to Cambridge English Language
Assessment.
Please follow the instructions given in the Centre print scan guide to scan your papers back to us.
UK centres
UK centres must despatch exam materials by First Class, Special Delivery, Recorded Delivery or courier. Get a
proof of postage from the post office for each package and keep it in case of loss or damage.
Non-UK centres
Please keep a record of the tracking number, method, date of despatch and number of packages in case of non-
arrival.
You must not use diplomatic bags because delivery of consignments in this manner is very slow and packages are
impossible to locate or track.
If you experience difficulty in despatching your scripts, contact the Helpdesk immediately for advice.
Tracking the return of scripts
If you experience difficulties with your return of scripts or if scripts are returned late, please email the Exams
Processing Unit at Tracking.S@cambridgeenglish.org with as much information as possible on the following:
your centre number
the name of the courier company
the waybill number of the despatch
which components are in the despatch
which exam session they are from
which packing codes are in the despatch.
We can use this to track your despatches, however please remember that you are responsible for the materials
until they reach us, and for this reason you must also track the despatch on your couriers website and contact us
immediately if you have any concerns.
74
If you have any queries about despatching materials or about the deadlines listed above, or if you think you will be
unable to meet the targets listed above, please contact the Helpdesk.
Return address
You must return all exam materials to the address stated on the address label sent to you with the exam
materials. For most countries, the return address is:
Cambridge English Language Assessment
Cambridge Assessment DC10
Hill Farm Road
Whittlesford
Cambridge
CB22 4FZ
United Kingdom
However, some of you will need to return exam materials to a different address. We send you address return
labels with your exam materials. If you are not sure of the return address, please contact either the Helpdesk or
your local office.
5.2 Bar code information

It is very important to pack and return materials correctly or your candidates results might be delayed:
Bar codes are used to automatically record the movement of script packets
from centres and Speaking Examiners. (This is used for all exams except
Cambridge English: Young Learners.) These labels enable us to redirect and track
packets, and to locate scripts during essential script-checking procedures.
You must collate individual script return envelopes into the larger outer
packages and attach a return address label to the outer package. You will
have different labels for each exam, and you can attach more than one label
to a package. You will receive the address label with your question papers,
however if in doubt, please send your consignment to the address given above.
Do not delay despatch in order to batch together materials from different exam sessions; only combine these
materials if it will not result in a delay.
Where the code 1, 2, 3, etc. appears next to SPLIT on the label, only scripts within the range of candidate
numbers shown next to CANDIDATE NO. RANGE must be placed in the script packet.
Attach the correct bar code to the script return envelope. If you pack for example, Cambridge English: Key and
Delta Module One materials together in a box, you must ensure that you attach the correct bar code label to
each package for tracking purposes.
Where there is a blank space next to SPLIT on the label, put all scripts for that component in the script packet.

75
Do not cover or write over the bar code.

Any scripts for candidates not appearing on the attendance register must be included with the scripts in the
last split packet for that component.
If all candidates in the range do not fit into one script packet, use more than one script packet, annotate the
packets appropriately (e.g. write 1 of 2, 2 of 2 on the script packets) and pack them in the same box before
despatching.
If a bar code label goes missing, write the following on the packet:
centre number, exam name and component
exam syllabus number (see Appendix 2)
packing code
candidate number range.
5.3 Securely destroying exam materials

For most exams, you can arrange the secure destruction of the question papers locally. Materials must be
either shredded or burnt and any method used to destroy them must ensure that the question papers cannot
be reador re-used in any way, for example, you can arrange for them to be shredded by using a competent
external contractor. Tearing them up by hand is not acceptable. Alternatively, you can return these question
papers to us.
For some exams, you must return the question papers to us and cannot destroy them locally. See the table below
for further details.
Question papers
You must return to Cambridge English
Language Assessment
You can destroy locally

All

All

All
All
All
All
All
All
All
All
All
TKT
Skills for Life
Delta Module One
Reading and Writing
All
All
All papers must be stored securely after the exam and either despatched to Cambridge English Language
Assessment or securely destroyed within three calendar days of the exam date.
Before destroying anything, please make sure that materials that you must return to us have been sent back. See
the relevant Exam Day Booklet for instructions.
76
You must not keep any question papers, CDs or other exam materials, and must not use them for any purpose,
including teaching.
When returning unused Writing question papers to us, make sure they are returned in a separate envelope
within the same package. Write Unused question papers on the separate envelope.

5.3.1 Securely destroying Speaking packs

We will send new Speaking packs at designated times of the year (see Section 1.4 for further details). The packs
include a letter with instructions to destroy the old Speaking test packs. If you receive new Speaking materials and
are not sure what to do, please contact the Helpdesk. You must not keep old packs or use them in any way, such
as for teaching purposes.
5.3.2 Securely destroying Listening CDs

You can either return the Listening test CDs by secure means to us, or you can arrange for them to be securely
destroyed, for example, by cutting them up. You must store them securely and destroy them within three days of
the test being taken.
5.3.3 Securely destroying Skills for Life Speaking & Listening packs
You must keep and securely store your Skills for Life Speaking & Listening packs until the beginning of the
following year. We will send a letter with instructions to destroy the old Speaking & Listening packs. You
caneither return the CDs by secure means to us, or you can arrange for them to be securely destroyed,
forexample, by cutting them up. You must not keep old packs or use them in any way, such as for teaching
purposes.
5.4 Speaking test marks for computer-based exams

After the Speaking test, you must key the Speaking marks directly into Cambridge English Online within five days
of the test.
The marks must be keyed twice. For this reason, you must delegate two suitably responsible people to carry out
this task in secure conditions. This will help to maintain the integrity of the exams and reduce input error. These
people must not be connected personally in any way to the candidates, such as having taught them in the last
three years, or being related to them.
Instructions on how to do this are in the Speaking marks for computer-based tests Quick Guide, available from the
Help section of Cambridge English Online.
You must securely destroy the Speaking mark sheets immediately after the Speaking marks have been input.
77
This process is summarised here (your role is emphasised in bold type):

Centre submits entries
Cambridge English validates entry
Entry status
confirmed
Centre prints off Speaking mark sheets and

hands to the examiners
Examiners complete Speaking mark sheets and return them

to the centre
Centre keys in Speaking marks twice and securely

destroys mark sheets immediately after
Cambridge English receives marks directly and

processesresults
5.5 Test day photos

Upload all test day photos within five days of the written exam, following the instructions in the Guide to test day
photos, available from the support website.
5.6 Actions following an inspection

Following an inspection visit, you will receive a feedback message from either the Centre Inspections Unit
inCambridge or your local Inspections Co-ordinator, which will state the official rating awarded to your
centreduring the inspection and list any action that your centre is required to undertake as a result of it.
If you are awarded an Unsatisfactory or an In need of improvement rating, you will be asked to complete an
Action Plan listing the actions you have taken to rectify the faults. You must return the completed Action Plan
within four weeks of receiving a message. You will then be re-inspected or asked to complete a self-audit to
ensure that the actions listed have been taken.
Failure to return a completed Action Plan promptly and/or rectify the shortcomings might affect your centres
authorisation.
If you have any questions about the actions required of your centre or need any help with rectifying faults, please
contact the Centre Inspections Unit or your local Inspections Co-ordinator.
78
5.7 Post-exam service

Candidates might have queries even during holiday periods, such as needing help with login details to
accesstheirresults, or wishing to query a result. You must make sure you have staff available to answer these
queries.
Make sure that you notify your candidates of any local arrangements (e.g. periods of holiday closure) that might
impact on the receipt and distribution of results and certificates, or that might impact on dealing with queries. In
this situation you must provide alternative arrangements in case candidates need to contact you (for example,
a phone number they can contact or an office they can visit). If candidates lose their access details, it is your
responsibility, or your preparation centres responsibility, to help them with login problems or to give them results
directly.
79
5. After th
2. Entries
4. E
xam
da
y
6. Results & certificates

Results release dates
Helping candidates with their queries
2. Entries
4. E
xam
da
y
rials
mate
xam
3. E
What to do when a candidate loses their certificate
1. Ex
am
pla
nn
in
5. After the exam
When and how you will receive certificates
ificate
Cert
ts &
sul
Re
6.
rials
mate
xam
3. E
6.1 Results release dates

Results for Cambridge English: Key, Key for Schools, Preliminary, Preliminary for Schools, First, First for Schools,
Advanced, Proficiency and Business Certificates are released within a window of 46 weeks after the exam day.
Results for computer-based exams, Cambridge English: Legal, Cambridge English: Financial and Delta Module One
are released on a fixed date.
Dates are listed in the calendars on the support website.
Although every effort is made to ensure that results are issued promptly, in exceptional circumstances, such as
where a malpractice investigation is ongoing or where scripts are received late, results may be issued later than
the published release date.
Results are provisional and we reserve the right to amend these before the issue of certificates.
6.2 Results for centres

You can access the results for the following exams by logging onto the Entries System and clicking on the Results
menu:
80
Delta Module One

Any computer-based versions of the above exams
For other exams we send you printed copies of results. Make sure you have made arrangements
forreceivingthese materials, even during holiday periods, so that they can be distributed immediately to
candidates.
If for some reason you are unavailable to receive these materials, notify the Helpdesk immediately, so that
couriers can be notified.
Skills for Life
Most Skills for Life statements of results are issued 23 weeks after receipt of the completed unit materials,
although at some times during the year this time might be extended to five weeks. The statements
indicatewhether the candidate has achieved Pass or Below Pass in a given unit. Results are issued for all
unitstaken. Please pass these statements to candidates without delay, in case they have any queries about their
result.
MODULE ONE
Delta Module One

Delta Module One results are released eight weeks after the exam date. Please pass result statements to
candidates without delay, in case they have any queries about their result.
TKT
TKT certificates for both paper-based and computer-based tests are issued within two weeks of receipt of the
completed scripts. Please pass these certificates to candidates without delay, in case they have any queries about
their result.
Awards are sent to you approximately 23 weeks after the receipt of completed test papers and the confirmed
entries. Please pass these awards to candidates without delay.
6.3 Results for candidates

Candidates can access their results for the following exams directly online at
https://candidate.cambridgeenglish.org:
81
Delta Module One

any computer-based versions of the above exams
If you use the Confirmation of Entry template on Cambridge English Online, the candidate will get their online
results access details in this document. Remind them to keep the access details to view their results online and to
grant recognising institutions access to their results on the results verification site. Results will be posted to the
candidate results website on the dates specified in the relevant exam calendar on the support website.
6.4 Results for preparation centres

Preparation centres can access their candidates results at www.cambridgeenglish.org/preparationcentres.
Forinformation on how to register preparation centres and give them access to the results service,
gotoCambridge English Online and use the Users, preparation centres and venues Quick Guide in the Help section.
6.5 Results enquiries

We have a system in place to check the accuracy of results if they are queried. These checks rarely reveal any
inaccuracy in the original result and they do not provide feedback on the performance of candidates in particular
components.
If a candidate wants to query their result, they must contact you and you can submit a Results Enquiry
formavailable from the support website (this must be done within the time period specified on the form).
There is also a formal procedure for appealing against the outcome of a results enquiry.
Full details of the results enquiries service (including dates, fees charged and relevant forms) are on the support
website.
We reserve the right to revise the information given on statements of results, and the decisions of Cambridge
English Language Assessment concerning results are final. All candidates answers are the property of Cambridge
English Language Assessment and will not be returned.
6.6 Certificates
Certificates are despatched within three weeks after results are released, or quicker where possible, depending on
the exam.
TKT certificates are despatched approximately two weeks after receipt of completed answer sheets in Cambridge.
For computer-based exams, certificates are issued within two weeks of results being released.
There might be a delay in the issue of certificates if the information needs to be corrected, or any irregularity is
suspected.
Make sure you have made arrangements for receiving these materials, even during holiday periods, so that they
can be distributed immediately to candidates.
If for some reason you are unavailable to receive these materials, notify the Helpdesk immediately, so that
couriers can be notified.
82
Ideally, you should ask your candidates to collect their certificates in person. However, where this is not possible,
please take great care when distributing certificates:
we recommend you ask each candidate to complete a stamped addressed envelope (cardboard-backed
envelopes or tubes are best)
it is important the address provided for certificates is a secure one, usually where either the candidate or a
member of the candidates family will be available to receive the certificate
send the certificate by registered post or recorded delivery with your centre address on the outside
ask for an acknowledgement of receipt.
We recommend that you destroy unclaimed certificates securely after one year. Please note that you must
destroy these after two years for data protection reasons.

6.6.1 Skills for Life Unit and Level certificates

For each unit, candidates who achieve a Pass are awarded Unit certificates.
Candidates who achieve a Pass in all three units receive a Level certificate, which is issued at the lowest level of
successful achievement across the units.
In order to issue a Level certificate for candidates who have been exempt from a unit due to special requirements,
you must inform the Exams Processing Unit at Results@cambridgeenglish.org once the entries for the other two
units have been submitted.
6.6.2 Candidate name errors on certificates

There are several opportunities to correct a candidates details. Candidates must check their Confirmations of
Entry and their personalised exam materials and tell you if their name is spelled incorrectly. You then need to
make the amendments on the relevant Entries System before the final amendment date (this date is on the entries
site).
If a candidates name is spelled incorrectly on the certificate, please follow these instructions:
on the original certificate, cross out the incorrect name
write the correct name above IN CAPITALS
post the original certificate using a secure delivery method to the Exams Processing Unit (Results), or for
Cambridge English: Young Learners certificates, to the General Marking and Young Learners Unit.
You will be charged a fee via an invoice for any name amendments which we receive more than six months
after the test date, except for Skills for Life, where the charge is immediately after the issue of certificates. Any
request for name amendments received more than two years after the original certificates were despatched from
Cambridge will not be accepted. Instead the candidate will need to apply for a certifying statement.
We reserve the right to ask for further proof of the correct name and may refuse to produce a new certificate.
Production of a new certificate is at our discretion.
83
6.6.3 Replacing damaged and lost certificates

Replacing damaged certificates
Where a certificate is damaged in transit to a candidate, we will only issue a duplicate copy under the following
conditions:
The original certificate is returned.
The appropriate fee is paid. This service is free if the application is made within six months of the certificate
being issued.
The application is made less than two years since the certificate was issued. After this time, the candidate can
only apply for a certifying statement.
Replacing lost certificates
Candidates who have lost their certificate can only apply for a certifying statement. A replacement certificate will
not be issued.
Where a certificate is lost between the centre and the candidate, we will issue a duplicate copy provided that:
you have attempted to trace the certificate and can provide proof of postage or a copy of a letter of admission
of loss from the courier
it is more than six months since the date of the exam (if proof of loss cannot be provided)
you have requested a replacement certificate by emailing the Exams Processing Unit (Results) at
Results@cambridgeenglish.org within 12 months of the date of the exam.
If you are unable to provide proof of postage, we will charge for replacements and can only supply a replacement
certificate up to two years after the date of the exam. After this time, the candidate can only apply for a certifying
statement.
Replacement certificates and certifying statements are issued in the name of the candidate at the time they were
entered for the exam.
6.7 Results Verification Service

For candidates whose photo was taken on the test day, this photo will appear on the Results Verification Service
website: https://verifier.cambridgeenglish.org. This website is available to third parties who wish to verify a
candidates result. For example, your Cambridge English: Advanced candidates might wish to apply to a university,
or move to a country that accepts Cambridge English: Advanced as part of the entry requirements. Some of these
institutions might want to see a photo of the candidate who took the test. The institution in question would
register to use the site, and can only see a candidates results if the candidate gives them permission. To do this,
the candidate gives the institution:
their ID Number (a sequence of nine letters and numbers)
their Secret Number (a four-digit number).
Both of these are available from the candidates Confirmation of Entry. If a candidate has lost their Confirmation of
Entry, they must contact you for their details.
There is no charge for using the Results Verification Service.
84
6.8 Applying for a certifying statement

A certifying statement is a document which is accepted by universities and other institutions as proof of the
exam result if the original certificate is lost. Certifying statements can only be requested by the candidate or the
candidates centre of entry. Certifying statements can either be sent directly to the candidate or to any public
institution.
For further information, please see www.cambridgeenglish.org/help/lost-certificates.
Extended certification
Extended certification gives many candidates additional credit for the language skills they have demonstrated,
and a clearer picture of how results relate to the Common European Framework of Reference (CEFR). This helps
universities, employers, government bodies and other organisations to make informed decisions and increase
opportunities for candidates.
Extended certification applies to:
Cambridge English: Key and Key for Schools
Cambridge English: Preliminary and Preliminary for Schools
Cambridge English: First and First for Schools
Business English Certificates: Preliminary, Vantage and Higher.
Cambridge English exams have always included items which cover a range of difficulty. Although each of these
exams is targeted at a particular level on the CEFR, they also cover the levels immediately above and below,
and extended certification allows candidates to receive credit for their performance at these levels. It is an
enhancement to the way we report results, and does not change the content of the exams or the skills candidates
need to demonstrate to achieve a particular grade.
Extended certification is designed to give a clearer picture of how candidates performance in each Cambridge
English exam aligns to the CEFR. It works in two ways:
A candidate who performs particularly well in the exams can get credit at a higher level on the CEFR. For
example, candidates who get grade A in Cambridge English: Advanced receive a CAE certificate indicating that
they are at C2 level.
Candidates can also receive credit for their English language skills, even if they do not achieve a passing
grade. So a candidate who does not get enough marks for a grade C in Cambridge English: Advanced can still be
awarded a certificate showing performance at Level B2 if they show this level of ability in the exam.
85
Appendix 1: Glossary
Action Plan
If a centre is awarded In need of improvement or Unsatisfactory after a centre inspection, the Centre
Inspections Unit or local Inspections Co-ordinator will email them an Action Plan. The centre must complete the
Action Plan with the actions it has taken to rectify all the faults found and email it back to the Centre Inspections
Unit or their local Inspections Co-ordinator before the deadline.
Amanuensis
If a candidate is unable to write their answers either by hand or computer, you may ask permission to use
someone who can perform this task for them. For regulations on the use of an Amanuensis, see the Special
Requirements Booklet available from the support website.
Answer sheets/booklets
Certain written exam papers require answer sheets. This method is used where candidates fill in a box to indicate
their answer, for example in a multiple-choice task for Reading or Listening. The answer sheets are scanned
by an Optical Mark Reader (OMR), which picks up the graphite from the candidates pencil mark and checks
this against the key associated with that question. If a question is left blank, if a candidate fills in more than one
lozenge for a question, or if a candidate uses a pen, the answer sheet is rejected and checked manually. Some
answer sheets have sections where candidates write answers and these are marked by clerical markers.
Cambridge English Online
The website used by centres running Cambridge English: Key, Cambridge English: Key for Schools, Cambridge English:
Preliminary, Cambridge English: Preliminary for Schools, Cambridge English: First, Cambridge English: First for Schools,
Cambridge English: Advanced, Cambridge English: Proficiency, Cambridge English: Business Certificates, Cambridge
English: Legal, Cambridge English: Financial, Delta Module One and their computer-based versions. Also known as
one of the Entries Systems.
During 2015 some of these exams will be moved to an alternative system.
Cambridge English: Young Learners Entries Systems
The sites used by Cambridge English: Young Learners centres to make their entries. There is one for paper-based
Cambridge English: Young Learners, and another for computer-based Cambridge English: Young Learners.
Candidate
A candidate is someone who is registered to take Cambridge English exams. Centres must register (make entries)
on behalf of the candidate, who can be in one of three categories: internal, external, or private:
internal candidates are those who take a course within the centre where they are registered to take the exam
external candidates belong to preparation centres who register candidates with the centre
private candidates are those who are not studying at the centre or a preparation centre, but who take an exam
independently.
CECI
The Cambridge English Candidate Identifier (CECI) is a unique number generated by Cambridge English Language
Assessment when a candidate is entered for a Skills for Life unit or TKT module for the first time. Once the
candidate is confirmed the CECI number appears on the Online Entries website, as well as on candidate listings,
statements of entry, statements of results and certificates. It is essential that you record the CECI number and
86
inform the candidate, as all subsequent entries for further units will need to state the CECI on submission of the
entry.
CEM (Centre Exams Manager)
The named main contact for Cambridge English Language Assessment, responsible on behalf of the centre
for ensuring the correct administration of the exams, including but not limited to entries, the receipt of exam
materials, results and certificates and for the distribution of these to candidates. Your CEM must ensure that:
entries are submitted on time
enough appropriate staff are employed to supervise the exam and that these people are trained, responsible
and trustworthy
suitable venues are used and that all regulations are followed
all information and despatches from Cambridge English Language Assessment are passed to the relevant
centre staff
venue details are submitted to Cambridge English Language Assessment within the deadlines
there is a copy of the following forms available at each test venue: Special Consideration form, Malpractice form
and Late Arrivals form
all materials are stored securely
candidate IDs are checked for each component when candidates are seated at their desk.
In addition, for computer-based exams, they:
ensure that the Technical Support is involved at an early stage, and that all necessary documentation is passed
on to enable successful installation
ensure that test material is downloaded and that candidates access tokens are printed in advance of each test
monitor the exam on the administration software, or delegate this responsibility to a trustworthy member of
staff.
Further details about the responsibilities of the CEM are in the Centre Registration Booklet (available from the
support website) and in the Centre Agreement.
Certifying statement
If a candidate loses their certificate or wishes to verify their result for a third party, they must apply for a certifying
statement. The application form is available on the support website.
Confirmation of Entry
A Confirmation of Entry is generated for each candidate who is registered on Cambridge English Online to take a
Cambridge English exam. It contains information about the exams to be taken as well as the Summary regulations
and Notice to candidates. Centres must pass these on to candidates, for their reference. Users of Online Entries will
continue to use statements of entry.
Dummy partner (except Skills for Life)
A dummy partner is a non-assessed candidate used during the Speaking test. The use of a dummy partner is
only allowed as a special arrangement for a candidate with special requirements, such as a speaking or hearing
difficulty, or if they miss a test for a good reason with no possibility of attending a Speaking test on another day.
See the Absent candidates and dummy partners section in the Exam Day Booklet and the Special Requirements
Booklet, available from the support website.
Skills for Life exams have different rules for dummy partners.

87
Dummy partner
A dummy partner takes the test with a candidate but their performance will not be assessed during the exam.
There are different reasons for using dummy partners such as creating a pairing when the actual test partner is
absent or for candidates with special requirements. See the relevant Exam Day Booklet available from the support
website.
Entries Systems
The collective term for all the systems you use for entering candidates for any Cambridge English exams.
Exam Day Booklet
For Cambridge English: Key, Cambridge English: Key for Schools, Cambridge English: Preliminary, Cambridge English:
Preliminary for Schools, Cambridge English: First, Cambridge English: First for Schools, Cambridge English: Advanced,
Cambridge English: Proficiency, Cambridge English: Business Certificates, Cambridge English: Legal, Cambridge English:
Financial, TKT and Delta Module One, there is a step-by-step guide for supervisors and invigilators called the
Exam Day Booklet. This booklet must be available in each exam room. The Skills for Life, Cambridge English: Young
Learners and computer-based exams each have their own self-contained Exam Day Booklet. You can download and
print Exam Day Booklets from the support website.
Exam session
Means a one-week period (Monday to Sunday) for TKT. For other exams, it means the given exam period on the
calendar, for example June F0 in Cambridge English: First or CB Cambridge English: Preliminary June AM1.
Inspection report
During an inspection, the Inspector completes a checklist of key regulations and rates the centres performance.
The Inspector gives feedback and a copy of the report to the CEM/supervisor before leaving the centre. If an
electronic report form is used, a copy will be emailed to the centres email address.
Inspector
Appointed by Cambridge English Language Assessment to inspect live exam sessions and to objectively
evaluate the security of confidential materials storage, exam administration and invigilation, and to advise centre
representatives accordingly, using the inspection report.
Interlocutor (Speaking & Listening tests)
The Interlocutor:
Is a teacher from the college where the student is taking the test, or a similarly qualified person who meets the
minimum professional requirements (MPRs).
Must work through the self-access Interlocutor training materials before conducting any Speaking & Listening
tests. These materials provide detailed guidance and support for the role of the Interlocutor, however they
must not be used for teaching purposes.
Needs to familiarise themselves with the live Speaking & Listening test materials a day or two before any
exams.
Must preserve confidentiality of exam materials.
Is expected to be punctual to start the Speaking & Listening tests on schedule. The tests must last the correct
amount of time according to the timetable.
88
Manages the interaction in a Speaking & Listening test, asking candidates the appropriate questions and
leading the direction of the conversation.
If you need any Interlocutor Training Packs, contact the Helpdesk.
Invigilator
Appointed by the centre to invigilate an exam. Ensures that materials are kept securely, the exam is run according
to Cambridge English Language Assessment regulations, and that the integrity of the exam is maintained. Ensures
that all candidates are under surveillance from the point they enter the exam room to the point they leave the
exam room. They also:
might be involved in setting up the exam room(s)
check candidate IDs while candidates are seated at their desks or are in the waiting area for Speaking tests
distribute the exam materials to the candidates
for each paper, ensure that all mobile phones and electronic items are switched off and put into the designated
area
distribute candidate access tokens for computer-based tests
report any incidents that might have affected the candidates, or malpractice, to the supervisor
collect and collate exam materials immediately after an exam
seal materials in an envelope before removing them from the exam room.
The centre is responsible for recruiting and training enough suitable invigilators. Training must be carried out at
least once a year and you must keep a record of this training.
Level
Skills for Life Entry Level 1, Entry Level 2, Entry Level 3, Level 1 and Level 2.
Marshal
Responsible for escorting Speaking test candidates from the waiting room to the exam room. Must not leave
candidates unsupervised until they go into the test room. Makes sure candidates who have been examined are
kept separate from those waiting for their test. Marshals can also be used during written exams to help sole
invigilators.
Minimum Professional Requirements
International centres are responsible for ensuring that their Speaking Examiners meet our Minimum Professional
Requirements (MPRs).
Skills for Life centres, when selecting Interlocutors, must ensure they meet our MPRs. These are available on the
support website.
Notice to candidates
The Notice to candidates provides essential information for candidates in advance of the exam. There are two types
of Notice to candidates: there is one for Cambridge English: Young Learners and one for all the other exams. We will
send you copies when you order exam materials and you can download them from the support website.
Online Entries
This is the website used by Skills for Life and TKT centres to register candidates for the exam. Also known as
Entries System.
89
Online Marks Capture (OLMC)

This is the process for printing Speaking test mark sheets from the Online Entries website, and keying the marks
into online forms for submitting directly to Cambridge English Language Assessment.
Packing codes
If you intend to use separate exam venues or rooms within the same venue(s), you must divide your entry into
groups, referred to as packing codes. These are identified by three alpha characters (e.g. AAA) on the candidate
screen in the relevant Entries System. You can use any combination of letters that are meaningful to you. Online
Entries users (Skills for Life and TKT) will see the term part code.
Part code
See Packing codes.
Preparation centre
Formerly known as course providers or supplier schools. Institutions that offer Cambridge English courses, who
provide candidates to their registered centres.
Pretesting
Before any questions are considered for inclusion in a Cambridge English exam, they are first pretested on groups
of students. Usually these students are enrolled for the live exam in which they are being pretested. If you would
like to sign up, more information on pretesting is available on the support website.
Professional Support Leader (PSL)
The most senior of the Team Leaders in a country or region. Responsible for training and ongoing monitoring of
Team Leaders and Speaking Examiners.
Reader
If a candidate is unable to read the exam paper, or use Braille, you can ask permission to use someone to perform
this task on their behalf. For regulations on the use of a Reader, see the Special Requirements Booklet, available from
Self-assessment checklists
Closely resemble the inspection report and are used by centres to train their centre staff and to self-regulate
the quality of their exam administration. There is one self-assessment checklist for written exams, and one for
Speaking. They are updated annually and are available from the support website.
Self-audit
This is a procedure you might be asked to carry out at your centre. You will be contacted and asked to fill in a self-
audit form, which must be returned to us within two weeks. You can complete this form during one of the exams
at your centre either yourself or delegate it to one of your invigilation staff. Self-audit is an additional quality check
and complements face-to-face inspections.
SELT
SELT exams
The UK Visa and Immigration service (UKV&I) recognises certain exams for specific types of visa; it calls these
exams Secure English Language Tests (SELT). If a candidate wants to take a Cambridge English exam for SELT
purposes, there are additional requirements that you need to put in place. Without these additional requirements,
the candidate will not be able to use their result for UKV&I purposes.
90
SfL ST form
The Skills for Life Speaking & Listening form used to book assessors at least five weeks before the intended exam
date.
Sitting (Skills for Life and TKT)
A specific time on a specific day on which an exam takes place.
Speaking Examiner
International centres are responsible for training their Speaking Examiners using the Quality Assurance
procedures (QA). Further details are available on the support website.
In the UK, Cambridge English Language Assessment provides the Speaking Examiners. In order to book the
examiner for your Speaking exam (or Speaking & Listening test for Skills for Life) you must fill out the appropriate
ST form within the specified deadlines on the calendars, available from the support website.
Special Arrangements
These are made in advance for candidates who either need modified question papers or have other administrative
requirements, such as extra time. Use the Special Arrangements form available from the support website. For
regulations on Special Arrangements, see the Special Requirements Booklet.
Special Consideration
If candidates experience any sort of distraction or distress during the exam, they might need Special Consideration
to ensure they are not disadvantaged. You will need to consider whether the incident affects one candidate or
all candidates in the room. The Special Consideration form is on the support website. For regulations on Special
Consideration, see the Special Requirements Booklet.
ST form (UK only)
The Speaking Test Arrangements form used to book assessors no later than the deadline specified on the relevant
calendar, available from the support website.
Statement of entry
A statement of entry is generated for each candidate who is registered on Online Entries to take a Cambridge
English exam. It contains information about the exams to be taken as well as the Summary regulations and Notice to
candidates. Centres must pass these on to candidates, for their reference. Users of Cambridge English Online use
Confirmations of Entry.
Statement of results
Results are released on the Results Online website, which includes a graphical profile of the performance of the
candidate.
Supervisor
A centre may nominate a person to co-ordinate a group of invigilators this person is called a supervisor. The
supervisor may be responsible for supervising all the invigilators at a venue, or a subset of invigilators at a large
venue.
A supervisor is also responsible for the waiting area of a Speaking test.
91
Support visit
Support visits are carried out by Centre Inspectors, who provide guidance and support where needed on the day
you are running an exam. You can ask the Inspector any questions about exam administration and security of
materials, and they will advise you and your staff on correct procedures and possible improvements if necessary.
This is not an inspection and no inspection rating is awarded during this visit. You will be informed of the date and
location of the support visit.
Support website: support.cambridgeenglish.org
A website where you can find helpful articles and answers to many common questions asked by candidates
and centres. You can also log and track queries with the Helpdesk and the Application Support Team online. All
documentation needed to run Cambridge English exams is also available to download. Login details are assigned
to CEMs automatically, so please use the Get a password link if you have forgotten your password. Please contact
the Helpdesk if you have any issues logging in.
Team Leader
All centres must have access to a Team Leader or Speaking Examiner Trainer Co-ordinator. The Team Leader
liaises with the CEM to manage the SE Quality Assurance process and carries out SE Training, Certification and
Monitoring.
Team Leader System
Cambridge English Language Assessment has established a Team Leader System as the means of providing
professional support for the Speaking tests. Details of how the Team Leader System works can be found on the
support website.
Test Sitting Administrator (TSA)
In order to run Connect Plus computer-based tests, you will need a TSA to run each Test Sitting Administration
computer at your centre. TSA responsibilities include:
co-ordinating/supervising invigilators during the test
preparing the test rooms for the test
starting, monitoring and finishing the test
making sure that exam regulations are followed
checking all candidate responses are uploaded.
See the Test Centre Admin Guide and Computer-Based Testing Exam Day Booklet on the support website for more
information.
Unit
Skills for Life exam a skill or component, i.e. Reading or Writing or Speaking & Listening.
UK SELT
We have established a restricted network of centres in the UK for offering Cambridge English SELT exams. There
are additional regulations these centres must follow for sessions that include one or more candidates taking an
exam for UK visa purposes.
Venue code
See Packing codes.
92
Venue details
These are the details of when and where you are running the exam. For Cambridge English: Key, Cambridge English:
Key for Schools, Cambridge English: Preliminary, Cambridge English: Preliminary for Schools, Cambridge English: First,
Cambridge English: First for Schools, Cambridge English: Advanced, Cambridge English: Proficiency, Cambridge English:
Business Certificates, Cambridge English: Legal, Cambridge English: Financial and Delta Module One, venue details
can be entered into Cambridge English Online. For TKT and Skills for Life, and for centres not using the venue
details feature on Cambridge English Online, you must complete the Venue Details form available from the support
website. See the exam calendars on the support website for deadlines for submission of venue details. Centres
running Cambridge English: Young Learners will add venue details using the Cambridge English: Young Learners
Entries System.
93
Appendix 2: Syllabus numbers

These are for your reference.
Examination
Syllabus number
Computer-based syllabus
number
Cambridge English: Key (KET)

Cambridge English: Preliminary (PET)
0085
0090
CB KET 0083
CB PET 0095
Cambridge English: Key for Schools (KET for Schools)

Cambridge English: Preliminary for Schools (PET for Schools)
0082
0092
CB KET for Schools 0089

CB PET for Schools 0099
Cambridge English: First (FCE)
0100 (Tuesday)
0102 (Weekend)
0106 (Other weekday)
0150
0151
0152
0300 (Thursday)
0302 (Weekend)
0306 (Other weekday)
CB FCE D025
CB FCE for Schools D065
Cambridge English: Advanced (CAE)

Cambridge English: Proficiency (CPE)
Cambridge English: First for Schools (FCE for Schools)
D055
Cambridge English: Business Preliminary (BEC Preliminary)

Cambridge English: Business Vantage (BEC Vantage)
Cambridge English: Business Higher (BEC Higher)
0351
0352
0353
Cambridge English: Legal (ILEC)

Cambridge English: Financial (ICFE)
015
020
Skills for Life
D701 Reading Entry 1

D710 Reading Level 1
D713 Reading Level 2
D702 Writing Entry 1
D711 Writing Level 1
D714 Writing Level 2
D703 Speaking & Listening Entry 1
D712 Speaking & Listening Level 1
D715 Speaking & Listening Level 2
TKT: Module 1
TKT: Module 2
TKT: Module 3
TKT: CLIL
TKT: Knowledge About Language
TKT: Young Learners
TKT: Practical
001
002
003
004
005
006
007
Cambridge English: Starters (YLE Starters)
S0751 (Reading & Writing)

S0752 (Listening)
S0753 (Speaking)
S0757 (Listening)
S0758 (Speaking)
S0762 (Listening)
S0763 (Speaking)
Cambridge English: Movers (YLE Movers)

Cambridge English: Flyers (YLE Flyers)
Delta Module One
94
D031
CB CAE D026
CB CPE D028
CB BEC Preliminary 0354

CB BEC Vantage 0355
CB BEC Higher 0356
CB TKT Module 1 D011

Appendix 3: Code of Practice for Cambridge English SELT

exams invigilators in the UK
Approval to act as an invigilator
1. Proposed invigilators must supply one original reference from a current or former employer.
2. Proposed invigilators must have at least Level C1 of English.
3. Proposed invigilators must have the appropriate qualifications and experience for the role.
4. Proposed invigilators must have the appropriate legal status for the work they are undertaking.
5. Proposed invigilators must successfully complete a training workshop led by the Authorised Centre or
6. Proposed invigilators who successfully complete the training workshop must sign the Code of Practice for
Cambridge English SELT exams invigilators before they can be approved to act as invigilators.
7. Once approved, invigilators must make themselves available for additional briefing/training as required.
Security and confidentiality
1. Invigilators must observe at all times the strictest security and confidentiality concerning live test materials.
2. Invigilators must comply with all instructions concerning appropriate security practices given by the
Authorised Centre, Cambridge English Language Assessment or any Cambridge English Language
Assessment Inspector and must comply with all instructions in the relevant Cambridge English Exam Day
Booklet.
3. Invigilators must immediately report any suspected breaches of security or any suspected malpractice to the
Authorised Centre.
4. Any knowledge gained from invigilating must not be disclosed, discussed, reproduced or used for the purpose
of exam preparation by invigilators.
5. Invigilators must acknowledge that all information received or viewed that is associated with the test belongs
solely to Cambridge English Language Assessment and is confidential to Cambridge English Language
Assessment.
6. Invigilators are obliged to maintain this confidentiality for the entire duration of their employment with the
Authorised Centre, plus two years.
Invigilating
1. All invigilators must be familiar with the test materials they are expected to handle during the test and with all
relevant parts of the Exam Day Booklet, made available to them by the Authorised Centre.
2. All invigilators must follow the Exam Day Booklet instructions strictly and must read out the instructions to
candidates.
3. Invigilators must not allow candidates to take the test without appropriate ID. Invigilators must conduct
a thorough ID check before candidates are admitted to the examination/Speaking test interview room.
Invigilators must also check IDs thoroughly when candidates are seated at their desks before starting the
exam, each time the candidate leaves the room for a break of any kind, when taking the test day photo and
when recording the voice sample.
4. Invigilators must check that the IDs used by candidates on the exam day are the same as the IDs used at
the point of registration as indicated on the relevant Candidate Registration form. The CEM must provide
invigilators with a list of IDs used at registration.
5. When checking IDs, invigilators must compare candidate names and numbers on the test papers with those
on the desk labels of individual candidates and their IDs.
6. When checking IDs, invigilators must check the candidates ID photo against the candidate.

95
7. Invigilators must ensure that no unauthorised items or materials are taken into the test room and that no test
materials are taken out of the test room by candidates.
8. There must be at least one invigilator for every 15 candidates, and any invigilator working on their own must be
able to summon assistance quickly when needed.
Invigilator information
The invigilator accepts that the Authorised Centre will store the following information about them:
Records of the evidence collected showing the invigilator complies with Cambridge English Language
Assessment requirements. This includes keeping evidence that the information was verified (for example, by
keeping evidence of address, date of birth, etc.). This includes:
full name
full, verified address
nationality
date of birth
when and how each invigilator and other exam staff were trained
evidence they meet the requirements for invigilators/exam staff, as defined by Cambridge English
Language Assessment
confirmation that the invigilator has signed the Code of Practice.
The invigilator accepts that this information is being collected and that it may be provided to Cambridge English
Language Assessment and the UK Home Office if the staff member is found to be complicit in malpractice,
maladministration, or non-compliance with requirements.
UNDERTAKING
I, (name)
of (address)
undertake to observe all the requirements of this Invigilators Code of Practice and accept the terms laid out in
the invigilator information section
Invigilators signature: Date:
Centre Exams Managers signature:
Centre name/number:
96
Date:
SELT
Appendix 4: Procedure for recording a speaking sample

We recommend making and saving the recording using a PC with Microsoft Sound Recorder or another similar
program, although you can also use hand-held digital recorders.
Getting consent
You must obtain the candidates consent by asking them to complete the relevant Candidate Registration form.
You can download the forms from the Candidate Test Day Photo Registration Form article on the support website:
https://support.cambridgeenglish.org/entries/25370576
Store these consent forms at your centre for two years.
Before the exam day
Make sure the right equipment is available at the exam venue. You will need:
A PC or laptop with Microsoft Windows 7 and above, or Windows XP (you could use the same PC or
laptop for this and for the test day photos). The PC/laptop must have a sound card and speakers, and must
be password protected.
A microphone that attaches to the PC/laptop.
Make sure your invigilators for the venue are briefed on what to do.
We recommend that you make the recording at the same time as you take the candidates test day photo.
However, it is up to you whether to follow this recommendation, and you can make the recording on the
Speaking test day, or the written test day.
You will need to build the extra time required for this into your exam day timetable.
On the exam day
You must make the recording in a quiet room.
You must check the candidates ID.
Make sure you have a microphone connected to the computer. Do a practice recording to make sure the
microphone is working.
For Windows 7 and above: Open Sound Recorder by clicking the Start button. In the search box, type Sound
Recorder. In the list of results, click Sound Recorder.
For Windows XP: Click Start, then Programs Accessories Entertainment Sound Recorder.
Show the candidate the text so they can read it first and ask any questions they have. Explain to the candidate
that this recording is not part of the test and will not be marked.
First, record the candidate details:
Today is the [date]. This recording is for [candidate name] candidate number [number] for [exam name].
For example: Today is 15 April 2015. This recording is for John Bishop candidate number 5809 for Preliminary.
Then make sure that the microphone is pointed towards the candidate.
Give the candidate the text to read (see the end of this section for the text). At the end of each recording,
check it has recorded successfully.
Save the sound file to a folder on the laptop or PC. The file should be saved as a WAV or MP3 file. If using
Microsoft Sound Recorder you will not need to change the format.
97
SELT
Save the file using the following naming convention: Candidate number, exam session, candidate name, candidate
number, date of birth.
For example: 5809PreliminaryApril2015JohnBishop15November1990.mp3.
After the exam day
All the sound files must be returned to the centre and stored securely at the centre. These must be accessible to
the CEM and any key staff that work with them, and must be protected by a password. If there is a change in staff,
make sure the new staff know where to find and how to access the sound files.
Any temporary copies of the recording stored on PCs/laptops at the venue or elsewhere must be deleted.
You must store all speaking sample files for two years and then destroy them after the two years have expired.
You must take all reasonable measures to ensure full back-up of files is conducted.
Using other technology
We recommend using Microsoft Sound Recorder. However, you can use other sound recording software, such as
Audacity, as long as it has the following characteristics:
It creates a separate file for each speaking sample.
It is possible to extract and store each file separately.
It has the ability to play back a recording and rewind to the start of each sample.
It has enough recording time for the number of candidates you need to record.
Making sound files available to Cambridge English Language Assessment
We will sometimes ask you for copies of a candidates recording. You will need to upload the file to Fronter. We
will send you instructions on where and how to upload it.
Text for candidates to read out
My name is .................................................... and I come from ....................................................
I can ask and answer simple questions in English, talk about numbers, cost and time and what I like to do in my
free time. I can talk about my family and my country.
98
Appendix 5: Procedure for recording Skills for Life Speaking and

Listening tests
If a candidate is taking a Skills for Life exam for UK visa and immigration purposes, their Speaking & Listening test
must be recorded.
Getting consent
You must ensure that consent to record the Speaking & Listening test has been given by the candidate by using
the relevant Candidate Registration form that is provided on the support site.
Procedure for recording the Speaking & Listening test
We recommend making the recording using a handheld digital recorder with the ability to transfer recordings to
a laptop/PC for secure storage. You can also use Microsoft Sound Recorder or another similar program with a
microphone connected to the PC or laptop being used.
You must ensure that if using a digital recorder there is enough memory and battery charge to record the
Speaking & Listening test.
Before the exam day
Make sure the right equipment is available at the exam venue. You will need:
A digital recorder with sufficient memory capacity
Or
A PC or laptop with Microsoft Windows 7 and above, or Windows XP (you could use the same PC or
laptop for this and for the test day photos). The PC/laptop must have a sound card and speakers and must
be password protected.
A microphone that attaches to the PC/laptop if using this equipment.
Make sure your Interlocutors for the venue are briefed on what to do.
On the exam day
You must check the candidates ID.
Make sure that the digital recorder is placed in a position to record both candidates. Do a practice recording to
make sure the recorder is working and that the recording is of good quality.
Ensure the chosen equipment has sufficient battery charge and memory for the recordings.
If using a PC/laptop ensure you have a microphone connected to the computer. Do a practice recording to
make sure the microphone is working.
Ensure the equipment doesnt create a barrier between the candidates and the examiner.
Ensure candidates are in a comfortable position for the recording to take place.
At the beginning of the recording the Interlocutor must state the date, the candidates names and the exam
name. For example: Today is 15 September 2015 and this recording is for John Bishop and Jane Smith candidate
numbers 5809 and 5810 for Skills for Life.
If using a dummy candidate clearly state this in the introduction.
You must make the recording of the entire Speaking & Listening test.

99
If you are using Microsoft Sound Recorder or a similar program with a microphone follow these steps:
For Windows 7 and above: Open Sound Recorder by clicking the Start button. In the search box, type Sound
Recorder. In the list of results, click Sound Recorder.
For Windows XP: Click Start then Programs Accessories Entertainment Sound Recorder.
Make sure that the microphone is positioned to record both candidates and the Interlocutor.
After the exam day
All the sound files must be returned to the centre and stored securely at the centre. These must be accessible
to the Centre Exams Manager and any key staff that work with them, and must be protected by a password. If
there is a change in staff, make sure the new staff know where to find and how to access the sound files.
Files must be saved as the WAV file type.
Any temporary copies of the recording stored on digital recorders/PCs/laptops at the venue or elsewhere
must be deleted.
You must store all Speaking & Listening tests for two years and then destroy them after the two years have
expired. You must take all reasonable measures to ensure full back-up of files is conducted.
Making sound files available to Cambridge English Language Assessment
Cambridge English reserves the right to request the recorded Speaking & Listening tests at any time and these
must be provided upon request. If requested you will need to upload the file to Fronter. Instructions on where and
how to upload will be provided.
Files must be named in a way that will enable you to find them easily and quickly, for example
2015week48candidates5809/5810
In the event of suspected malpractice we may request that the candidate provide a second speaking sample
recording.
100
Index
A
Action Plan 72, 78, 86
Answer sheets 10, 17, 60, 73, 86
Attendance register 44, 60, 76
B
Bar codes 75
C
Cambridge English 8
Cambridge English Online 45, 46, 86
Cambridge English Candidate Identifier (CECI) 52, 86
Candidate ID 11, 25, 66
Candidate Information Sheets (CIS) 54, 61
Candidate numbers 46, 47, 52
Centre News 17
Centre Print Scan 910, 47, 61, 73, 74
Centre Registration Booklet 14, 24, 87
Certificates 8283
Damaged 8384
Duplicate copies 84
Lost 84
Name corrections 83
Skills for Life 83
Certifying statements 83, 84, 85, 87
Checklists 22, 23, 61, 65
Closing dates 24, 4144, 51
Confirmation of Entry 41, 4950, 82, 87
Copyright 28
Courier 7374
D
Data protection 19, 2627, 83
Destroying materials 7677
Dividers 33, 34
Dummy partner 70, 88
E
Entries 41
Amendments 44, 47, 5051
Closing dates 24, 4144, 51
Late 4344, 51
Minimum numbers 46
Reserving 47

Transferring 51
Withdrawing 5152
Entries System 9, 42, 4445, 88
Cambridge English: Young Learners 31, 50, 86, 93
Equal opportunities 26, 27
Equality Act 27
Exam dates 24, 31
Exam Day Booklet 28, 88
Exam rooms 3236
Computer-based tests 33
Listening tests 3334
SfL Speaking & Listening 36
Speaking tests 3435
Exam venues 3233
Examiner-in-Liaison (EL) 3839
Extended certification 85
F
Fees 18, 24, 51, 82
Late entry 43, 44, 51
Final amendment date 44, 47, 50, 51, 83
G
Getting started 8
H
Headphones
Computer-based exams 33
Listening test 34, 63
I
ID 11, 25, 6669
Inspection 2223, 49, 52, 62, 65, 7172, 78
Inspection report 23, 72, 88
Inspections Co-ordinator (IC) 48, 72, 78
Instructions to Speaking Examiners 38, 39
Interlocutors
Skills for Life 11, 20, 3940, 8889
Invigilators 1112, 1820, 34, 61, 66, 70, 89
Invoices 14, 17, 24, 47
L
Late entries 4344, 51
Legal matters 2628

101
Listening CDs 48, 60, 61

Destroying 77
Listening materials
Checking 63
Ordering 48
Listening test 3334, 60, 6970
Logo 14, 28
M
Malpractice 12, 14, 70, 80
Malpractice form 71, 74, 87
Mark sheets 39, 40, 43, 56
Computer-based tests 70, 77, 78
SfL Speaking & Listening 56
Materials 60
Checking 62
Destroying 7677
Modified 53, 54, 61, 91
Returning 7375
Storing at centre 63
Storing at venue 6364
Tracking 38, 40, 64, 74
Transporting 64
Minimum numbers 46
Mobile phones 70, 71, 89
Modified material 53, 54, 61, 91
MPRs (minimum professional requirements) 88,
89
N
Nomination forms 21
Notice to candidates 17, 50, 61, 66, 89
O
Online Entries 45, 47, 50, 89
Online marks capture 90
P
Packing codes 41, 44, 47, 48, 62
Part codes 48, 90
Pretesting 2526, 90
Professional Support Leaders (PSLs) 20, 90
Q
Question paper envelopes 41, 47, 48, 62, 63
R
Recruitment 1820
Refunds 47, 51, 52
102
Results 8082
Online 91
Results enquiries 82
Results Verification Service 84
Return address 75
S
Safe 63, 73
Security 22, 38, 39, 40, 62, 6364, 70
Self-assessment checklist 23, 65, 90
Self-audit 23, 71, 78, 90
SELT 1012, 20, 90
SfL Speaking & Listening test packs 39
Sittings 15, 54, 57, 62, 70, 90
Speaking Examiner Trainer/Co-ordinator (SETC)
21
Speaking Examiners (SEs) 9, 35, 37, 91
Non-UK 2022, 3738
UK 24, 3839
Speaking Test Arrangements form (ST form) 42, 53,
91
Speaking test attendance register 44
Speaking test for computer-based exams 70
Speaking test packs 37, 38, 39
Destroying 77
Ordering (Non-UK) 37
UK centres 37, 39
Speaking Test Team 39, 42
Special requirements 26, 39, 53, 61, 70, 83, 86, 87,
88, 90, 91
Statement of entry 17, 49, 50, 91
Storing materials 63
Summary regulations for candidates 50
Supervisors 1820, 29, 34, 44, 54, 56, 64, 65, 66,
71, 91
Support website 17, 92
Syllabus numbers 94
T
Team Leaders (TLs) 21, 35, 56, 92
Technical Support 87
Test day photos 12, 25, 71, 78
Time slots 5758
Time zones 33
Timetable deviation 5859, 70
Timetables 5458
Training 9, 17
Centre Exams Manager 17, 28
Computer-based tests 15, 16
Interlocutors 11, 20, 39, 89

Speaking Examiners 20, 21, 36, 37, 38, 91
Supervisors and invigilators 20
Transferring candidates 51
U
Unique Learner Number 53
University shield 28
V
Venue codes 41, 92
Venue details 23, 48, 87, 93
Venue Details form 48, 49, 58
Venues 32, 47, 49, 63
Voice/speaking sample 12, 54, 67, 95, 97, 98, 100
W
Withdrawing candidates 5152
103
Cambridge English
Language Assessment
1 Hills Road
Cambridge CB1 2EU
United Kingdom
support.cambridgeenglish.org
Tel: +44 1223 553997
www.cambridgeenglish.org
UCLES 2014CE/2895/4Y09
NOT FOR RESALE
*4532820850*
104
Cambridge English Language Assessment is part of the University of

Cambridge. We develop and produce the most valuable range of qualifications
for learners and teachers of English in the world. Over 4 million people take
Cambridge English exams each year in 130 countries. More than 15,000
universities, employers, government ministries and other organisations accept
our certificates.
Cambridge English Language Assessment a not-for-profit organisation.
Cambridge English
Language Assessment
1 Hills Road
Cambridge
CB1 2EU
United Kingdom
www.cambridgeenglish.org/helpdesk
Tel: +44 1223 553997
www.cambridgeenglish.org
UCLES 2014CE/2895/4Y09
NOT FOR RESALE
*4532820850*

2895 Handbook For Centres 2015 - Web

Diunggah oleh

Informasi Dokumen

Judul Asli

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

2895 Handbook For Centres 2015 - Web

Diunggah oleh

Hak Cipta:

Format Tersedia

Handbook

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

1. Centre approval and being a centre

Entries and timetabling

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

2.10 Amending a candidates name

After the exam

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Actions following an inspection

Results & certificates

Appendix 2: Syllabus numbers

Appendix 4: Procedure for recording a speaking sample

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Cambridge English exams

these regulations are only relevant to Delta Module One exams

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Important changes and developments for 2015

Events for teachers

Centre Print Scan

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

If you choose Centre Print Scan for a session, you will:

SELT Secure English Language Tests (SELT) for UKV&I

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Candidate Registration form

Valid Passport or European

Valid Biometric Residence

Tests taken outside the candidates

Tests taken overseas within the

Tests taken in the UK

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Test day photos

Skills for Life

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

The Cambridge English Scale

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

1. Centre approval and being a centre

Suspension of centre approval

Requirements for offering computer-based tests

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Requirements for computer-based YLE

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

What to do if the ownership structure of your centre has changed

2. Communications, information and training

Providing information to your schools and candidates

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Providing customer service

Training for Centre Exams Managers (CEMs)

3. Who can take Cambridge English exams?

4. Staffing and recruitment

Centre staff in a venue

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Minimum requirements for invigilators

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

SELT Additional invigilator requirements for SELT exams

Skills for Life centres: recruiting and training Interlocutors

Non-UK centres: requirements for Speaking Examiners

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

Carried out online.

TL/SETC runs a face-to-face training meeting.

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT HANDBOOK FOR CENTRES 2015

1. Centre approval and being a centre

Entries and timetabling

2.10 Amending a candidates name

After the exam

Actions following an inspection

Results & certificates

Appendix 2: Syllabus numbers

Appendix 4: Procedure for recording a speaking sample