Quality Assurance Manual

Competence Awareness & Training

Section 9

Document: CIV QAM

Rev: E 0
Date: 15/08/2009
Page: 1 of 3

Process flow for determining and evaluating training requirements

Quality Assurance Manual

Document: CIV QAM

Rev: E 0

Competence Awareness & Training

Section 9

Date: 15/08/2009
Page: 2 of 3

Process flow for determining and evaluating training

requirements
Purpose:

Scope:

This procedure describes the methods adopted to identify

training needs to ensure personnel performing quality
related functions have the appropriate experience and
instructions to enable them to perform their functions
All personnel employed by Civcon performing duties which
have an impact on construction or process quality

Objective:

Ste
p
1

To ensure that all employees have the necessary

competence, education, training and skills to carry out the
duties assigned to them.
Activity

Responsibility

The scope of the quality management

system or project is identified
The necessary personnel needed to achieve
the scope or project requirements are
identified
Competency requirements for each position
within the company or project are
determined.

Contracts
manager
Contracts
manager

Suitable personnel are employed.

Training needs / requirements for each

employee are identified. Discussion of
training needs is also undertaken during
management review.
A yearly training program is compiled and
personnel are informed of the relevant
courses and dates.

Contracts
manager
All personnel

2
3

Training is conducted.
External training is evaluated by the training
provider. Internal training is conducted by on
the job training. The effectiveness of this
training is evaluated by the Site Agent /
Contracts Manager / Construction director
and by conducting internal audits and
reviewing improvement requests. Records
shall be maintained.
Employees progress is continually monitored
throughout the course of the project.

Contracts
manager

Operations
Manager /
Human
Recourses

Responsible
person

Reference
document
Quality Policy
manual / Contract
Organization
charts
Job descriptions
Procedures, KPA,
processes or work
instructions
Training Matrix
Training matrix
Minutes of
management
review
Training program

Training records
Training matrix
Audit reports
Improvement
requests

Quality Assurance Manual

Competence Awareness & Training
Section 9
9

10

New employees are given induction and

awareness training, on their job requirements
and quality and safety matters. Records shall
be maintained.
Should quality objectives, procedures,
processes or work instructions be updated,
awareness training on the applicable
documents will be given to the relevant
personnel. Records shall be maintained

Management
representativ
e / Contract
managers

Document: CIV QAM

Rev: E 0
Date: 15/08/2009
Page: 3 of 3

Training records