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Document Number

Document Title: Training Procedure

AGL-GIL-AUH-IMSP-HR-002

1. POLICY
The Agility (Abu Dhabi) HR department is committed to the training and development of
their workforce in order to enhance their capabilities and develop the skills set in alignment
with the business strategy. This will ensure an effective and efficient utilization for
resources and advance Agility (Abu Dhabi)s competitive edge. As part of continuous
development of HR Learning & Development Process, all employees are encouraged to
provide feedback on the value and the effectiveness of the learning experiences they
undertake, that may lead to the amendment of this procedure.

2. SCOPE
The Agility (Abu Dhabi) - HR team along with the business units will Identify training needs
and provide cost effective learning opportunities to the Agility (Abu Dhabi) Population.

3. NORMATIVE & TECHNICAL REFERENCES


NIL

4. PROCESS MAP AND FLOW CHART

Revision
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Effective date

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25 April 2011

HR Executive

HR Director

CEO

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Document Number
Document Title: Training Procedure

AGL-GIL-AUH-IMSP-HR-002

5. ACTIONS & METHODS


Personnel learning and development helps to increase productivity; prepare an individual
for future assignments and maintain a motivated and effective workforce. This includes
training needs identification, development of learning curriculum in coordination with the
concerned business units, training outsourcing to specialized training requesters,
scheduling of trainings, training performance monitoring, training effectiveness review /
client satisfaction and maintenance of training records.
5.1 Induction Program
All newly recruited employees will be provided with an online link to the company
orientation page that includes introductory presentation of Agilitys history, mission, vision
and values, in addition to need-to-know information for any new joiner. For employees
without an internet access, supervisors should coordinate with HR representatives for an
in-class session. A customized induction program is designed based on the business need.
5.2 Training identification and Course development
The learning and development needs are generally identified through:

Employees annual performance appraisal

Probationary period report

Requests from managers, customers

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25 April 2011

HR Executive

HR Director

CEO

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Document Number
Document Title: Training Procedure

Project specific training requirements

Learning assessment and analysis

AGL-GIL-AUH-IMSP-HR-002

The in-house learning requests in Training Needs Identification for training and
development are mostly generated during the employees annual performance review.
All the in-house trainings provided by Regional L&D will attract a marginal investment for
content development and delivery. These will be charged to Agility (Abu Dhabi)
accordingly. In case the training activity is outsourced, nominated employees shall agree
and sign on the Training Agreement Form prior to attending the training session.
Attendance to any in-class training requires the department heads approval.
All valid learning requests are compiled and evaluated to update the training schedule in
the order of relevance.
The Agility (Abu Dhabi) HR Team prepares a comprehensive overview of training
identification by broadly categorizing the divisional training requests and by developing an
annual divisional training plan whilst consulting with the concerned stakeholders. This
training proposal is sent to Regional Learning & Development Team for scrutiny.
The Regional L&D team prepares and publishes the various learning programs in Regional
Learning Connections portal based on the companys general learning needs and annual
training plan.
The L&D team will take the following into consideration while developing a learning
content/experience:

Align the content to the business strategy and needs

Define clear learning objectives and behavioural outcomes if any

Consider adult learning principles in content design and delivery

Include follow up, evaluation and learning transfer

All internal and external Learning Programs have to be validated by the Agility (Abu Dhabi)
HR Director for relevance and impact as well as to minimize cost and maximize business
value.
5.3 Training scheduling and Record maintenance
All training programs will be published on the regional learning portal on quarterly bases.
The training date, venue and timings will be communicated well before the planned date. If
for any reason the learning & development activity cannot be held on time / venue is
changed, the respective department will be notified prior with valid justifications offering
possible alternative solutions, if any.
All internal training activities will have an attendance record in Employee Training (Internal)
Record AGL-GIL-AUH-HR-018 signed and validated by the trainer. The original records
will be kept with the local HR and a copy will be sent to the L&D central team.
Revision
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Effective date

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25 April 2011

HR Executive

HR Director

CEO

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Document Number
Document Title: Training Procedure

AGL-GIL-AUH-IMSP-HR-002

L&D will issue certificates of completion or certificates of attendance, according to the


course nature.
5.4 Learning Effectiveness Review
The L&D team / HR Team will follow up with sample groups on specific programs, in order
to evaluate the effectiveness of the learning program whether they meet predefined
organizational goals and participants learning needs. Managers will be also involved in
determining the behavioral changes and on-the job application of new concepts and skills.
Based on the various levels of review, HR and L&D determine the need for further learning
solutions.
5.5 Unplanned Training
Unplanned Training requirement driven by any projects or contracts requirements has to be
fulfilled through proper departmental and HR approval. Training request shall be forwarded
to HR using the form Training Request Form AGL-GIL-AUH-HR- 038 After the approval
of the concerned Departmental Head. If the training is conducted externally the cost of
training needs to be approved by an authorised person in line with the authority matrix.

7.0 QUALITY SYSTEM REFERENCES


Document Reference

Document Title

AGL-GIL-AUH-001

Integrated Management System Manual

AGL-GIL-AUH-HR-017

Performance Review Non Managers

AGL-GIL-AUH-HR018

Employee Training (Internal) Record

AGL-GIL-AUH-HR-019

Performance Review - Managers

8.0 KEY PERFORMANCE INDICATORS (KPIs)


Training and effectiveness Tracking Records

9.0 PERSONNEL WITH RESPONSIBILITY


1. Regional HR Director
2. Regional Learning & Development Manager
3. HR Director Agility (Abu Dhabi)
4. Head of the Departments Agility (Abu Dhabi)
5. Learning & Development Specialist / Associate
6. HR Team Agility (Abu Dhabi)
7. L & D Team - Regional
Revision
#

Effective date

Prepared By

Reviewed By

Approved By

Page

25 April 2011

HR Executive

HR Director

CEO

5 of 5