The Art of
Mindful Coaching
Participant Manual
828-254-2021
ds@dougsilsbee.com
http://dougsilsbee.com
Copyright 2003, 2005, 2006, Doug Silsbee
Table of Contents
The Septet Model Worksheet ...................................................................................... 1
The Septet Model.......................................................................................................... 2
The Voices and Their Aspects ..................................................................................... 1
Coaching Microchip ..................................................................................................... 2
Distinctions: Coaching and Supervision .................................................................... 3
Principles: Coaching Is.. ........................................................................................... 4
Levels of Situation Questioning .................................................................................. 8
Question Generation: External Aspects...................................................................... 9
Question Generation: Client Actions and Contribution ......................................... 10
Question Generation: Structure of Interpretation, Assumptions ........................... 11
Practice Session One: Situation Assessment ............................................................ 12
Artful Questions ......................................................................................................... 13
Question Generation: Outcome Formulation .......................................................... 15
Perspective Shifting.................................................................................................... 16
Practice Session Two: Outcomes and Creative Tension.......................................... 17
The Sharpeners and the Contractor .......................................................................... 18
Worksheet: An On-line Self-Assessment.................................................................. 19
Self-Observation Template ........................................................................................ 21
Self Observation Development (Septet Aspects) ..................................................... 22
Sample Self-Observation: Increasing the Use of an Aspect .................................... 23
Sample Self-Observation: Using Stronger Voices Mindfully.................................. 23
Self Observation Development (Coaching Issue) .................................................... 24
Self-Observation Example: Modeling Accountability............................................. 25
Somatic Awareness and Coaching............................................................................ 26
Sample Body Practices ............................................................................................... 27
Possible Action Steps ................................................................................................. 28
Sample Action Steps................................................................................................... 29
Individual Development Plan ................................................................................... 30
Sample Individual Development Plan...................................................................... 32
Question Generation: Actions and Test for Fit/Commitment ............................... 33
Practice Session Three: Action Planning .................................................................. 34
Contracting Basics ...................................................................................................... 35
Integral Coaching Overview Letter .......................................................................... 36
South Wind, North Wind, East Wind, West ............................................................ 37
Wild Geese .................................................................................................................. 38
Easter Morning in Wales............................................................................................ 38
Orioling ....................................................................................................................... 39
Notes............................................................................................................................ 39
Page 1
Maintains self-awareness
Listens with focus and presence
Models learning and growth
Embraces the client with compassion and respect
Chooses which of the operational Voices to use at a given time
Partner
P1
P2
Investigator
I1 Asks questions that deepen a clients understanding of the situation
I2 Helps the client articulate desired outcomes
I3 Asks the client generate courses of action
Reflector
R1
R2
R3
Teacher
T1
T2
Guide
G1
G2
Contractor
C1 Establishes clear agreements about actions
C2 Explores and resolves client doubts and hesitations
C3 Follows up with client about agreed -upon actions
Page 2
Coaching Microchip
1. As you think about yourself in the role of coach, in what context do you work? What are
the strengths that you bring to coaching? What is it that you most need to learn?
Page 3
Performance
Coaching
RelationshipBased Supervision
Traditional
Supervision
Page 4
A Partnership: Coach and client are committed partners. Both are responsible for the
establishment and maintenance of the coaching relationship. The more educated the client is
about how coaching works, the more robust a partner she can be.
Service: Coaching serves the long term development of effectiveness and self-generation in the
client. The coach is committed to this goal. This requires a service ethic, and a graceful
willingness to place the clients development needs consistently in the foreground.
Page 5
Curiosity-driven: Healthy curiosity drives exploration, and opens us to what we might not
have seen before. A beginners mind encourages a stance of openness to possibility.
Page 6
Evocative: Coaching opens new ways of seeing and experiencing. This creates
options that the client was previously unable to see, because those possibilities
were not within her field of view, or unavailable given her structure of interpretation.
Coaching evokes new possibilities, as distinct from steering the client toward predetermined
courses of action.
Integral: Coaching is most powerful and effective when all streams of the clients development
are addressed. Changing behavior is much more likely to be successful when the client also is
able to shift how those behaviors are wired into her body. Coaching looks at all aspects of the
clients life as an integrated whole.
Biological: Development is most rapid, sustainable, and integrated when the body is included
in the process. New behaviors and possibilities emerge from loosening the ways in which
habitual behaviors are wired into the body. Coaching supports the creation of a new body
that has the flexibility, strength, energy, and capacity to be the person described in the
coaching outcomes. Therefore, real change most often takes place in biological time.
Page 7
Iterative: Coaching is an evolving, iterative process that works as the client moves
back and forth between the coaching conversation and the rest of life. Insight and
commitment developed during the coaching conversation invites the client to respond
differently in life. And, the events and challenges that arise in life provide energy and the
need to know that animate the coaching conversation.
Sustainable: Coaching must fit into the clients life. An overwhelming set of coaching
activities sets the client up for stress and failure. Sustainable change requires that these
activities be designed to be realistically integrated into a busy life, and that the client develop
lifetime competencies that can be applied anywhere after coaching has ended.
Page 8
Levels of Questioning
Results
(What you have)
(Effectiveness, Competence)
Actions taken, behaviors
(What you did)
(Willingness, Courage)
(Awareness, Imagination)
All possibilities
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Page 12
Tips
Its premature to talk about outcomes or actions. If the conversation naturally goes
there, acknowledge the idea, encourage the client to remember it for later, and work
with the situation more.
Notice whos doing the work. (Are you asking questions to figure out a solution? Or,
asking questions to help the client see things differently?)
Observer yourself as you coach. At what level are you asking questions? Use the circles
and a small object to track where youre working.
Review/Feedback
What questions seemed to increase the clients energy, or open up something new?
Page 13
Artful Questions
Because questions are intrinsically related to action, they spark and direct attention,
perception, energy, and effort, and so are at the heart of the evolving forms that our lives
assume.
-
Goldberg, Marilee C., The Art of the Question (New York, NY: John Wiley & Sons, Inc., 1998).
Page 14
I hear this assumption (thinking, beliefs, values) is there another way to see it?
What limiting assumptions might you be making in this situation?
Working from your core values, how might you see this differently?
Outcome
Outcome questions establish a distinction, and creative tension for the client. The distinctions
between the situation and the potential, between current reality and desired future, between
several behaviors, or between qualities of experience, provide the basis for self-observation and
ultimately the energy for change.
What are your real interests in this situation?
What could be different?
Whats the best possible outcome?
Looking back on this from three years out, what will it be like?
What would it mean to you to be successful in this?
What does it feel like when its different?
How will you know when youve been successful?
What energizes you in this situation?
What are the implications of making this change?
What characteristics would a solution have?
Action
The insight and awareness from coaching ultimately expresses itself in new behaviors, actions,
and competencies in the world. Action questions help direct the energy of creative tension into
substantive learning or behavioral actions outside of coaching.
What is the best first step towards your outcome?
What would go on your list of action items?
When youve been successful in similar situations, what capabilities did you
draw from that helped you be successful?
What can you do to help you learn more about this?
What would help make this easier?
What will help you stay on track in following through?
Page 15
Page 16
Perspective Shifting
Purpose
Shift the clients frame of reference to allow possibilities to be imagined that couldnt be
accessed from the usual frame of reference.
Instructions
Invite client exploration; bringing out detail. Use sensory language to make it feel as
realistic as possible.
Then, invite the client to return to the normal perspective. Ask how the perspective shift
informed what she wants. (e.g., so, having imagined that, tell me what youre clear
about in this situation?
Tips
Bring the new perspective to life through detail. Expand it so that they can
psychologically place themselves in the picture. (E.g., And then what would happen?
What would that be like? How would your family respond? Etc, etc.)
Page 17
Seek a clear outcome, and a palpable distinction between what is, and what could be.
Tips
Watch out for lots of story. Some context (situation) is helpful, but the focus here is on
future possibility, not past.
Use perspective-shifting to help the client access possibilities that they might not have
been able to see.
Note tendencies to rush to action or resolution; this is natural. And, simply note these
possibilities for now and focus on outcome clarity.
Encourage your client to couch outcomes in terms that are not dependent on others
changing. (e.g., my wife now agrees with me is not a good outcome!)
Review/Feedback
What questions seemed to increase the clients energy, or open up something new?
Page 18
Teacher
Guide
Contractor
Page 19
Identify 3-4 Aspects that have scores that trigger your curiosity. Perhaps they indicate an
Aspect that you may over-rely upon, or one that you suspect your clients need more of.
Aspects with
Interesting scores
Page 20
About Self-Observations
Traditional approaches to changing behavior often rely on good intentions. However, real
change requires first being able to observe ourselves doing what isnt working, and knowing
what an alternative might be. Then, we must interrupt our automatic tendencies and, in the
heat of the moment, remember to replace a habitual behavior with an unfamiliar one.
Self-observations are key to this intricate process. Self-observations help us:
Develop the capacity to observe our behavior more objectively, almost as an outsider
might see us,
Replace the inner critic that actually makes it more difficult to change with a neutral
acceptance, and
Eventually, to be able to stay present during an event, and to choose a behavior that will
be effective.
the timing of the observation (e.g., at the end of the workday, or after a staff meeting,)
the length of time to do the self-observation (e.g., for the next two weeks,) and
specific questions to be considered about what happened, what your inner experience
was, and what the results were.
We use 20/20 hindsight to reflect at the end of our day. We remember that we actually
did engage in some heinous behavior (for example interrupting others) earlier in the
day. We jot down notes about our experience, and become curious (Hey! perhaps I
really do interrupt people!)
After several days, we become increasingly attuned to the behavior. We begin to notice
it sooner. (Oops! I just interrupted Joe!) Still hindsight, but closer in time.
Soon, the internal observer, which weve been cultivating, begins to notice what were
doing as we do it. (Im interrupting Beth right now!) Because the bulk of our
awareness is wrapped up in the critically important thing were interrupting Beth to
say, we finish saying it anyway, but awareness is dawning.
We begin to notice our impulse before the behavior. (I feel my energy increasing and
my back straightening. Im about to interrupt Joe. This time, Im going to hear him out
instead. Slow down, relax, listen.) Now, we are changing our behavior. But it
happened simply, easily, almost by itself.
Self-observations are of tremendous value, and can be designed for nearly any behavior. You
can also design self-observations for yourself as a coach, observing yourself for specific
behaviors that you would like to use, or that you use excessively or inappropriately, as a
coach. Using self-observations for yourself will greatly increase your competence in designing
them for use with clients.
Page 21
Self-Observation Template
Behavior to be observed
Questions
Page 22
Ask client to select a Septet Aspect of interest (based on the previous exercise.)
Define questions, about which the client has genuine curiosity, that focus observation
on expanding details around the behavior (see previous example.)
Tips
Self-observations are driven by client curiosity. Let the clients curiosity lead the design.
The self-observation can address a behavior which the client seeks to use more, or a
behavior that the client tends to overuse.
Page 23
After each coaching session, take five minutes to jot some notes.
Questions
If you used the behavior youre seeking to cultivte:
If there was an opportunity to use the behavior, but you didnt see or act upon it:
What was happening within you, that you didnt see/act upon the opportunity?
How did you justify, in your mind, not using the behavior?
A Septet Aspect that you believe you might overuse, out of habit or attachment.
After each coaching session, take five minutes to jot some notes.
What was the sense in your body at the time you used the behavior?
How did using the behavior serve your sense of yourself as a coach?
What might have been the benefit of not using the behavior?
How could you have checked out whether the Voice/Aspect was serving your client?
What alternative approach might there have been that would have met the clients
needs better?
Page 24
Using the IDP template, note your clients coaching issue and outcome. Be sure to use
words that capture it succinctly and powerfully for the client.
Be sure your self-observation design includes the behavior, structure, and questions.
Tips
Self-observations are driven by client curiosity. Let the curiosity lead the design.
Address self-judgment. Avoid the Im going to catch myself doing this so I can stop it
mentality!
If the coaching issue is a difficult one for the client, design an initial self-observation
that focuses on a positive aspect, and that will build energy.
Page 25
Self-Observation Example:
Modeling Accountability
General Instructions
Create an observer self who is detached from your actions, and watches, without judgment, as
you move through your day. Using the questions below, scan your experience, observing the
nuances of what happened. Jot down a few notes. Think of it as an experiment; be relentlessly
curious to see what you can learn. And, be gentle with yourself as well. This is simply to
cultivate the stance of an observer, not a judge or evaluator. There is no scorecard!!!
Behavior to be observed:
Weve discussed several times, the importance of modeling, or embodying, the notion
of holding people accountable. Doing this serves our coaching outcomes of maintaining
consistent focus and follow-through on top priorities, shifting responsibility to others,
and engaging, involving, and mentoring others.
Note 2-3 times during the course of the day when you, in some way, made it clear that
you are serious about follow-through, and that you expect others to follow through.
Structure (event, frequency, tickler)
At the end of each day; take five minutes at the end of each workday to review the
meetings and conversations youve held. Put template in organizer. Do for three weeks.
Questions
What happened? With whom? What did you say or do?
What ambivalence did you feel in your body before you spoke?
What feelings or thoughts might have stopped you from saying what you did?
How did the other person respond when you spoke? What impact did it have, negative
and/or positive?
What feelings did you have after speaking?
Page 26
Page 27
Pilates
Ballroom dancing
Pranayama
Belly-dancing
Body scan
Rock climbing
Canoeing
Rolfing
Chi gong
Self-healing
Golf
Somatic experiencing
Martial arts
Swimming
Massage
Tai chi
Meditative walking
Walking in nature
Nia
Yoga
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Page 30
Coaching Outcome
Behavioral Distinction
Follow-Through
Self-Observation
Body Practice
Page 31
Coaching Outcome
Behavioral Distinction
Follow-Through
Self-Observation
Body Practice
Page 32
Coaching Outcome
Increased ability to observe my own frustration or impatience in meetings, and to articulate
those feelings and suggest a course of action.
Behavioral Distinction
Observe the difference between being excited and energized about whats being discussed, and
being impatient and frustrated about the way the conversation is being handled.
Follow-Through
Action Steps
Read Roger Schwarz material about intervening in meeting dynamics.
Create a short list of interventions that seem appropriate for my staff meetings.
Self-Observation
At the end of each day, review my meetings and note situations in which I felt tense,
frustrated, or impatient. What was going on in the meeting? What emotions or
body sensations did I have? What did I do/not do in the situation? How did I
justify what I did/didnt do? What alternatives were there?
Body Practice
Do chi gong exercises for 20 minutes, four times a week. Pay attention to subtle
sensations in body, staying centered and deliberate and unhurried.
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Page 34
Complete the Individual Development Plan (IDP) template to concisely describe the
coaching issue, outcome, and behavioral distinction.
Elicit/suggest a relevant body practice and an additional action step of some kind that
further the clients competency.
Tips
Who is this client now? What does he/she need to be ready to move out into the world
feeling energized and ready to try this?
Be aware of any attachment to solving all of this persons problems, forever, in this brief
conversation. This is practice. Its an exercise. All were after is three action steps!
Remember, in an actual coaching relationship, youd be seeing each other again in a
week or two!
Review/Feedback
What did your coaching and your client show you about yourself?
Page 35
Contracting Basics
1. Ask questions and listen
2. Discuss mutual expectations about coaching
Ensure that client goals are goals that coach can support
Confidentiality
Pre-session preparation
Page 36
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Page 38
Wild Geese
You do not have to be good.
You do not have to walk on your knees
for a hundred miles across the desert, repenting.
You only have to let the soft animal of your body
love what it loves.
Tell me about despair, yours, and I will tell you mine.
Meanwhile the world goes on.
Meanwhile the sun and the clear pebbles of the rain
are moving across the landscapes,
over the prairies and the deep trees,
the mountains and the rivers.
Meanwhile the wild geese, high in the clean blue air,
are heading home again.
Whoever you are, no matter how lonely,
the world offers itself to your imagination,
calls to you like the wild geese, harsh and excitingover and over again announcing your place
in the family of things.
-
Mary Oliver
Page 39
Orioling
You love their singingthe thrush, the orioles
though they dont perform for you. Theirs is a clan
song: My bugs, my bough, my mate, and:
See how bright the orange and black of my feathers.
Nor do they sing for blighted love the hard
blues of loss we would, or for joy,
but because they cant help it, because song
blossoms from the stem of their being bird.
Human, you cant help trying to understand
what stalk you flower from, what undertow
rises in the flutist to quicken with breath
the arcs and dips of prior minds, or mind
itself, playing with fugue, with E=MC2,
inventing wheel, organ, flute, B Minor Mass
Buddhathe bomb. The song you bear buds
under your minds tongue like a first word.
Ann Silsbee
Notes
Page 40
Notes
Page 41
Notes