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Easley, SC 29642


Accomplished Senior Business Process Analyst with eighteen years of experience,
skilled in achieving operational, business process improvement, and data analysis.
Employs root cause analysis to identify issues and develop process improvements that
lead to cost savings. Exceptional planning and implementation capabilities.

Business Process Improvement
Forecasting and Planning
Advanced Excel Modeling
Cost Benefit Analysis
Business System Analysis
Workflow Planning

Budget Analysis
Project Management
Sales Analysis
Strategic Planning
Time and Resource Optimization
Data Mining

10/2005 5/2014
Director of Information Systems and Business Analyst
Responsibilities included the analysis of operations to evaluate the performance of the companys
staff in meeting objectives or to determine areas of potential cost reduction, program
improvement, or policy change.
Manage timely flow of business intelligence information to users.
Identify and analyze industry or geographic trends with business strategy implications.
Maintain and update business intelligence tools, databases, dashboards, systems, and reports.
Prepare and review operational reports and project progress reports.
Successfully direct daily operations of department team, analyzing workflow, establishing
priorities, developing standards and setting deadlines.

Encore Technology Group - Greenville, SC

Federal Programs Compliance Manager

Responsibilities included design, implementation, and management of corporate compliance

policies relating to federal and state programs regulations such as the federal eRate program and
multiple state procurement contracts.
Led in-house compliance education across the organization minimizing risk exposure.
Actively participated in conferences and other educational opportunities in order to stay abreast of
changes in regulatory requirements.
Discuss emerging compliance issues with Executive Management and employees.

Database Report Writer

Responsibilities included developing, documenting, and supporting standardized and/or

customized reports from the companys information databases.
Review forms and reports and confer with Executive Management and users about format,
distribution, and purpose, and to identify problems and improvements.
Design, evaluate, recommend, and approve changes of forms and reports.
Review operational records and reports to project sales and determine profitability.

Customer Relationship Management (CRM) Administrator

Responsibilities included developing business requirements, standards and guidelines on the use
of the corporate CRM software.
Design, develop and implement business rules and workflows based on business requirements.
Train users on the most efficient use of the CRM software to streamline business operations and to
use the full functionality of the CRM software.

Inside Sales and PreSales Manager

Responsibilities included the management, training, and supporting of the Inside Sales
representatives and PreSales engineers in their day-to-day activities.
Increased efficiencies by streamlining the quoting and proposal generation processes.
10/2004 6/2005

L&L Enterprises - Las Vegas, NV

General Manager

General Manager for Krispy Kreme @ Circus Circus.

Oversee day-to-day operations of this location.
Responsible for overall profitability, quality, production, hiring and training of employees and
management staff.
Improved daily forecasting of sales via trend analysis resulting in significant cost savings and
inventory control.

7-Eleven - North Las Vegas, NV

11/1997 - 9/2004


Franchisee for (2) 7-Eleven convenience stores.

This involved customer service, employee relations and human resources, merchandising,
inventory selection and analysis, staffing, training, budgeting, financial analysis, vendor relations,
loss prevention, product analysis and marketing, including the marketing and selling of both
I also learned the particular challenges involved when operating a 7-day a week, 24 hours a day
business and the importance of training, delegation, goal setting and employee trust and value.

Winthrop College - Rock Hill, SC
Bachelors of Science - Marketing