Qualification Title:
Unit of Competency:
Module Title:
Perform the Task Sheets and Job Sheets until you are confident that
your outputs conform to the Performance Criteria Checklist that follows
the sheets.
Submit outputs of the Task Sheets to your facilitator for evaluation and
recording in the Accomplishment Chart. Outputs shall serve as your
portfolio during the Institutional Competency Evaluation. When you feel
confident that you have had sufficient practice, ask your trainer to
evaluate you. The results of your assessment will be recorded in your
Progress Chart and Accomplishment Chart.
Unit of Competency
Module Title
1.
2.
Applying programTRS512317
development approach
3.
TRS512318
Providing room service
4.
Developing and
TRS512321
updating food and
beverage knowledge
Code
MODULE CONTENT
UNIT OF COMPETENCY
MODULE TITLE
MODULE DESCRIPTOR:
This module covers the knowledge, skills and attitude required in researching
general information on food and beverage cocktails, and sharing in
NOMINAL DURATION: 50 Hours
LEARNING OUTCOMES:
Upon completion of this module, the trainee/ student must be able to:
1 Research general information on food and beverage cocktails
2 Share information with customers
ASSESSMENT CRITERIA:
1.
2.
3.
4.
5.
6.
7.
CONTENTS:
1. Past and current trend in food and beverage Share information with
customer
2. Types of food and beverage
3. Special dietary requirements and cultural needs
ASSESSMENT CRITERIA:
1. Required information was identified based on daily activities
associated with the job
2. Suitable sources were identified based on the required information on
food and beverage
3. Current knowledge of food and beverage were offered and
recommended when appropriate
4. Responded courteously and correctly to customer questions on menus
and drink lists
CONDITIONS:
The students/trainees must be provided with the following:
ASSESSMENT METHODS:
Learning Experiences
Learning Outcome 1
Special Instructions
BRAND EQUITY
Customer loyalty is key to the success of your business, and maintaining
customer loyalty is achieved through consistently manufacturing highquality products, batch after batch. In doing you add value to your
brand. Therefore, protecting your brand
equity is the core to financial strength, whether you are providing
a local product, a high-value import, or a global mega-brand.
Producing quality goods at the lowest possible cost is a major concern.
Manufacturers are responding by identifying opportunities to improve
production efficiency by using information systems that monitor
operations and provide the capability to analyze results and determine
the root cause of problems. The performance of assets is being improved
as maintenance regimes are stepped up with improved support and
better management of spare parts. And, you are reducing utility costs by
installing information systems to monitor utility usage and identify
opportunities to reduce costs.