WILLIAM HENDRICKS

10 Creek Lane, Mullica Hill, NJ 08062

billyh856@aol.com
(610) 742-1571

CAREER OBJECTIVE
Customer-focused Senior Operations Manager eager to apply sharp business acumen, leadership, and client relation skills toward
supporting the employer in optimizing operational and financial performance

PROFILE
 Offer numerous years of progressive customer service and operational management experience with expertise in
increasing food and beverage sales and profits
 Facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate
long-term guest relationships and stellar reputation
 Hire, train, and manage top-performing support teams; strategically plan and coordinate workflow and human resources
for optimal coverage while containing labor costs
 Collaborate with corporate management, chefs, and staff members to consistently uphold high standards of quality;
ensure a safe, clean, and sanitary environment
 Develop and implement standard operating procedures and company policies, as well as employee incentive programs
and training materials
 Proactively monitor industry trends and developments, including competitive services and marketing activities; effectively
identify and capitalize on opportunities to penetrate and develop markets
 Dynamic communication, presentation, and relationship management skills
 Sharp technical proficiencies including MS Word, Excel, and Quicken
~ KEY ACHIEVEMENTS ~
• Revitalized Barnaby’s of Havertown’s downstairs area with 250-person seating capacity and developed promotional plans
responsible for adding more than $200K in private party and $150K in bar business within the first year
• Grew business at Barnaby’s Havertown location and increased staff levels by up to 130% to effectively handle volume
• Restructured business operations and staff at Barnaby’s Glen Mills location to boost awareness, customer loyalty,
revenues, and profits
• Selected out of hundreds of candidates to direct major property rehabilitation and full-scale renovation project for
Brownies by the Bay; completed project on-time and under budget through effective management of subcontractors and
leading initiatives to salvage existing property

PROFESSIONAL EXPERIENCE
Barnaby’s of America 1999 – Present
General Operating Manager / Part Equity Owner, Barnaby’s of America Restaurant, Havertown, PA (2001 – Present)
• Successfully drive all aspects of operations for this busy, multi-level sports restaurant with three bars and a deck area
generating $3.8M in combined annual revenues
• Develop and administer annual operating and departmental budgets, oversee accounting and back office functions, and
drive local marketing and advertising efforts
• Manage Human Resources including recruiting, hiring, training, scheduling, administering payroll, and supervising team of
115 front of house and back of house employees; work closely with staff to continually improve productivity levels and
customer service
General Manager, Barnaby’s of America Restaurant and Pub, Glen Mills, PA (1999 – 2001)
• Executed a broad range of functions, including managing day-to-day activity for dining room, bar area, banquet facilities,
and back of house
• Recruited, hired, trained, and scheduled staff members; performed HR duties, resolved employee issues, and worked
closely with personnel in all areas
• Conducted inventories, placed food / beverage / supply orders, inspected incoming shipments for accuracy and quality,
and supervised food preparation and clean up
General Manager, Brownies by the Bay, Somers Point, NJ (1994 – 1999 )
• Directed comprehensive operations at this newly re-established restaurant and nightclub with five bar areas and
generating $2.5M in annual sales
• Performed administrative functions including budget management, invoicing, and inventory control and ordering; actively
hired, trained, scheduled, and assessed staff
• Coordinated entertainment including national acts, live bands, and DJs; promoted venue and developed strong customer
following

EDUCATION
Bachelor of Arts in Economics, Lycoming College, Williamsport, PA 1991