CAREER OBJECTIVE
Customer-focused Senior Operations Manager eager to apply sharp business acumen, leadership, and client relation skills toward
supporting the employer in optimizing operational and financial performance
PROFILE
Offer numerous years of progressive customer service and operational management experience with expertise in
increasing food and beverage sales and profits
Facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate
long-term guest relationships and stellar reputation
Hire, train, and manage top-performing support teams; strategically plan and coordinate workflow and human resources
for optimal coverage while containing labor costs
Collaborate with corporate management, chefs, and staff members to consistently uphold high standards of quality;
ensure a safe, clean, and sanitary environment
Develop and implement standard operating procedures and company policies, as well as employee incentive programs
and training materials
Proactively monitor industry trends and developments, including competitive services and marketing activities; effectively
identify and capitalize on opportunities to penetrate and develop markets
Dynamic communication, presentation, and relationship management skills
Sharp technical proficiencies including MS Word, Excel, and Quicken
~ KEY ACHIEVEMENTS ~
• Revitalized Barnaby’s of Havertown’s downstairs area with 250-person seating capacity and developed promotional plans
responsible for adding more than $200K in private party and $150K in bar business within the first year
• Grew business at Barnaby’s Havertown location and increased staff levels by up to 130% to effectively handle volume
• Restructured business operations and staff at Barnaby’s Glen Mills location to boost awareness, customer loyalty,
revenues, and profits
• Selected out of hundreds of candidates to direct major property rehabilitation and full-scale renovation project for
Brownies by the Bay; completed project on-time and under budget through effective management of subcontractors and
leading initiatives to salvage existing property
PROFESSIONAL EXPERIENCE
Barnaby’s of America 1999 – Present
General Operating Manager / Part Equity Owner, Barnaby’s of America Restaurant, Havertown, PA (2001 – Present)
• Successfully drive all aspects of operations for this busy, multi-level sports restaurant with three bars and a deck area
generating $3.8M in combined annual revenues
• Develop and administer annual operating and departmental budgets, oversee accounting and back office functions, and
drive local marketing and advertising efforts
• Manage Human Resources including recruiting, hiring, training, scheduling, administering payroll, and supervising team of
115 front of house and back of house employees; work closely with staff to continually improve productivity levels and
customer service
General Manager, Barnaby’s of America Restaurant and Pub, Glen Mills, PA (1999 – 2001)
• Executed a broad range of functions, including managing day-to-day activity for dining room, bar area, banquet facilities,
and back of house
• Recruited, hired, trained, and scheduled staff members; performed HR duties, resolved employee issues, and worked
closely with personnel in all areas
• Conducted inventories, placed food / beverage / supply orders, inspected incoming shipments for accuracy and quality,
and supervised food preparation and clean up
General Manager, Brownies by the Bay, Somers Point, NJ (1994 – 1999 )
• Directed comprehensive operations at this newly re-established restaurant and nightclub with five bar areas and
generating $2.5M in annual sales
• Performed administrative functions including budget management, invoicing, and inventory control and ordering; actively
hired, trained, scheduled, and assessed staff
• Coordinated entertainment including national acts, live bands, and DJs; promoted venue and developed strong customer
following
EDUCATION
Bachelor of Arts in Economics, Lycoming College, Williamsport, PA 1991