1

Customer Questionnaire

The following section describes the critical information which needs to be collected from ANY customer,
which will streamline the whole end-2-end build process of the SAP HANA Scale-Up appliance.

1.1 SAP specific

1.1.1 Naming standard & SID
The table below contains critical information which the customer MUST provide before the SAP HANA
Scale-Up appliance can be built in the Hitachi Distribution Centers. These key items are:
Question

Response

Please provide the preferred host / server names

(public) to be used for each node(s)?
Please provide the preferred SAP instance (SID) to be
used?
Please provide the preferred SAP SID number to be
used?

Comments (if
necessary)
Example:
hana01c,
hana02c etc.
Default = HIT
Default = 10

1.1.2 Time zone

Question
What is the preferred TIMEZONE setting, please
specify?

Response

Comments (if necessary)

This is a very important
setting!

1.1.3 Network Time Protocol (NTP) server

Question
Please provide NTP server hostname and/or IP
addresses?

Response

Comments (if necessary)

Minimum of 2 NTP
servers!

Response

Comments (if necessary)

Public facing
Public facing

1.1.4 Domain Name Server (DNS)

Question
What is the preferred DNS server(s) to be used?
What is the preferred domain name?

1.1.5 IP addresses (public facing)

Question
Please provide (valid) IP address for each SAP HANA
node?

Response

Comments (if necessary)

Please specific an IP
address!

Response

Comments (if necessary)

Please specific hostname
for each SAP HANA node!

Response
Yes
No

Comments (if necessary)

1.1.6 Hostnames (public facing)

Question
What are the preferred SAP HANA node / hostname(s)?

1.1.7 SAP HANA Studio

Question
Does the customer have SAP HANA studio already
deployed?
If YES, what O/S, HANA studio version and Service
Pack (including revision) are currently in-use
If NO, customer MUST provide server which will host
the SAP HANA Studio.

Include details, critical

information
Typically deployed by coprovider or partner

Note: Typically HDS (CS&S and/or GSS) will not install

SAP HANA Studio; this is an integrator, co-provider
and/or partner task.

Networking (public facing)

2.1 IP

Question
Does the customer support 10GigE for client network
uplink? If NO the Customer needs to establish 10GigE
for Appliance Integration

What is the customer network switch infrastructure?

Provide detailed information on the switches to which
HANA system client network will be connected
Please provide VLAN ID to be used for the SAP HANA
appliance.
Note: By default, the SAP HANA appliance will be
delivered with LAN Pass-Through module!

Response
Yes
No

Cisco
Brocade
Other

Comments (if necessary)

Please note that SAP
recommends 10GigE for
client network to HANA
nodes. With Hitachi
CB500x based Appliances
1GigE is not possible
Include details on the
switches, configurations,
microcode & firmware
Optional

Network connections (physical) 10GigE

A minimum of two physical network connections to the nearest edge or core switches is recommended.
These two connections cannot / must not share the same core or edge switch. Failure to comply will
introduce a Single Point of Failure (SPOF).
T-Shirt size
S

LAN connection(s)
2

Speed
10G

IP addresses
1

10G

10G

XL

10G

Comments (if necessary)

NIC bonding, make sure customer
enables / allows LACP / Trunking
NIC bonding, make sure customer
enables / allows LACP / Trunking
NIC bonding, make sure customer
enables / allows LACP / Trunking
NIC bonding, make sure customer
enables / allows LACP / Trunking

Note:
2 x 10GigE LAN pass-through module is mandatory recommended by SAP!
NIC bonding will provide HA.

Management / monitoring
3.1 Network connections (physical)

Question
Does the customer have an existing management
network in-use?

If YES, submit request with assistance from the

customer to:
- Allocate and provision 100Mb or GigE (UTP)
port on the nearest management switch
- IP address + subnet mask + default gateway
- DNS registration (optional , depends on
customer)
If NO, submit request with assistance from the customer
to:
- Allocate and provision 100Mb or GigE (UTP)
port on the nearest edge/core switch
- IP address + subnet mask + default gateway
- DNS registration (optional , depends on
customer)

Response
Yes
No

Comments (if necessary)

Typically this is a
100Mb/GigE IP network
used for management e.g.
RDP , SSH and/or console
access
This UTP connection
needs to be connected to
following ports:
- SVP (2x)
- BMC (blade)
Customer to assign VLAN
and edge / core IP switch
including switch ports to
use!

Note:
This UTP / LAN cable needs to be connected to following ports (CB500):
- SVP (2x)
- BMC (blade)

Backup and Restore

Question
Does the customer have any data protection tools
deployed currently in their infrastructure?
Example: Commvault, Netbackup, Tivoli and Legato
If YES, did the customer think about the backup and
restore of the SAP HANA appliance (database)?
Note:
Out-of-the-box SAP HANA appliance only has disk
capacity to store one backup copy!
If NO, is the customer interested in an integrated
backup and restore solution as part of the SAP HANA
appliance?

Response
Yes
No

Comments (if necessary)

Describe architecture,
provide details. Help us
help you!

Yes

No

Enterprise backup support

using SAPs BACKINT
integration

Note:
Currently the UCP Select for SAP HANA is certified with
Symantec Netbackup (NBU) product
Note:
Certification of other enterprise data protection tools is supported in UCP Select from SAP HANA, but is
heavily relies on SAP!

Support
5.1 SuSe Linux / Novell Support

Question
Does the customer have an existing support agreement
with Novel for SuSe Linux (SLES)?
Note:
HDS/HCC is responsible to register the SuSe Linux
license with Novell Support.
If NO, HDS/HCC will create a Novell support profile and
register the SuSe Linux deployment

Response
Yes
No

Comments (if necessary)

HDS/HCC to register UCP
Select for SAP HANA
appliance using serial /
license shipped as part of
the BOM.
SuSe (SLES) serial and
license is shipped as part
of UCP Select for SAP

Question
Note:
Instructions are provided and is part of the BOM!
HCC will support future O/S (SLES) and SAP patching
If YES, HDS/HCC & Customer will add new deployment
the SuSe Linux deployment to existing Novell support
profile and complete the registration process

Response

Comments (if necessary)

HANA appliance BOM.
SuSE (SLES) serial and
license is shipped as part
of UCP Select for SAP
HANA appliance BOM.