A_7 why do you prefer going to Bhatbhateni?

Frequency
Valid

Percent

Cheaper Price

3.3

Convenience

23

38.3

Quality Product

13.3

Brand

1.7

Variety

26

43.3

Total

60

100.0

Our survey was regarding the customer behaviour and we surveyed 60 respondents.
From our survey of 60 respondents, we obtain that there is high frequency of customer who visits bhatbhateni due to availability of variety of products.
Out of 60, 26 view that there is variety in the Bhatbhateni Supermarket which is 43.3 percent out of 100 percent.
Also, there are similar number of customer who visits Bhatbhateni because it is convenient
to shop in bhatbhateni which represent 23 out of 60 and 38.3 percent out of 100 percent.
From this survey, we can conclude that most of the customers visit Bhatbhateni because it is convenient as well as availability of variety in products.

Frequencies
A_10 Which branch of Bhatbhateni do you prefer to shop most?
Frequency
Valid

Percent

Bhatbhateni Head Baluwatar

13.3

Bhatbhateni Maharajgunj

8.3

Bhatbhateni Koteshwor

11

18.3

Bhatbhateni Chuchepati

8.3

21

35.0

Bhatbhateni Pokhara

1.7

Bhatbhateni Anamnagar

3.3

Bhatbhateni Kalanki

11.7

60

100.0

Bhatbhateni Krishna Galli

Total

A21_Are you satisfied with customer service?

Frequency
Valid

Percent

yes

40

66.7

no

19

31.7

1.7

60

100.0

Total

A14_a Price of the good out of 5

Frequency
Valid

Lowest

Percent
7

11.7

Slightly Low

12

20.0

Medium

21

35.0

Slightly High

16

26.7

6.7

60

100.0

Highest
Total
A14_b Quality of goods out of 5

Cumulative
Frequency
Valid

Percent

Valid Percent

Percent

lowest

5.0

5.0

5.0

Slightly low

11.7

11.7

16.7

Medium

22

36.7

36.7

53.3

slightly high

19

31.7

31.7

85.0

15.0

15.0

100.0

60

100.0

100.0

highest
Total

A14_c Convinience out of 5

Cumulative
Frequency
Valid

Slightly low

Percent

Valid Percent

Percent

5.0

5.0

5.0

Medium

11

18.3

18.3

23.3

Slightly high

18

30.0

30.0

53.3

Highest

28

46.7

46.7

100.0

Total

60

100.0

100.0

A14_d Internal Ambience out of 5

Cumulative
Frequency
Valid

Percent

Valid Percent

Percent

Lowest

1.7

1.7

1.7

Slightly low

15.0

15.0

16.7

Medium

18

30.0

30.0

46.7

Slightly high

27

45.0

45.0

91.7

8.3

8.3

100.0

60

100.0

100.0

Highest
Total

A12_How much money do you spent per visit? * A1_Age Crosstabulation

Count
A1_Age
10 years or below
A12_How much money do you
spent per visit?

10-20

20-30

30-40

above 40

Total

1000 & below

12

15

1000-5000

14

27

5000-7000

7000-10000

more than 10000

11

28

15

60

Total

A2_Gender * A21_Are you satisfied with customer service?

Crosstabulation
Count
A21_Are you satisfied with customer
service?
yes
A2_Gender

no

Total

Male

24

12

36

Female

16

24

40

20

60

Total

A18_How often do you use your ATM cards to make payment? * A20_I visit Bhatbhateni to buy? Crosstabulation
Count
A20_I visit Bhatbhateni to buy?
Single product
A18_How often do you use your frequently
ATM cards to make payment?

Total

Products in bulk

Total

both a and b

11

16

sometimes

occasionally

rarely

11

never

16

17

15

27

60

A11_What type of commodity do you buy more often? * A13_What do you like most about Bhatbhateni Supermarket Crosstabulation
Count
A13_What do you like most about Bhatbhateni Supermarket
Quality of product
A11_What type of commodity do Grocery items
you buy more often?

Pricing

Convenience

Branding

17

17

40

clothing and accessories

15

Kitchenware

Electronics

Furniture and decor

29

23

60

A4_Occupation * A9_How often do you visit bhatbhateni Crosstabulation

Count
A9_How often do you visit bhatbhateni
frequently

Total

Variety

Total

A4_Occupation

Total

sometimes

occasionally

rarely

Total

Homemaker

Student

15

27

Service

16

Business

Other

19

26

60