Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
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SOP Owner
1.0 Objective
To maximize the delivery of received work orders through proper utilization of buffer stock.
2.0 Scope
To
To
To
To
To
To
To
Responsibility
Dispatch Head
Store Head
Date of receipt
One day prior to
production
One day prior to
Production
Every day
Manpower
availability
report
Raw material availability
report
Marketing
targets
or
forecasting report
Pending order fulfillment
Production Head
Factory Manager
Every 2 weeks
Dispatch
Every day
the
the
. Department
. Division/Function
SOP #
Revision #
Implementation Date
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SOP Owner
Approval
report
Production
Planning
report
Buffer stock availability
report
Semi-finished availability
report
Targets Vs fulfillment till
date report
Production Manager
Every day
Dispatch Head
Every day
Store Head
Every day
Factory Manager
Every day
standard Operating
Procedures
Stock Keeping Units
Material Requirement
Planning
Raw Materials
Semi-Finished
Packaging Materials
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
SOP Owner
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. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
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SOP Owner
create the process order for each SKU which would be summation of multiple work orders
Run Material Requirement Planning(MRP) for each process order separately
Issue RM, SF & PM from stores as per MRP
Manufacture the products as per process
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
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SOP Owner
V)
VI)
VII)
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
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SOP Owner
Approval
Stock managers will check for the stock whether the stock is available or
unavailable or partially available.
If the stock is available then deliver the order as per plan or else do
corrective actions to make fully available. Whereas for partially available
items create process order for available items and create deliver order for
unavailable items and deliver the order as per plan.
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
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SOP Owner
3.0
Sector-Stock managers and dispatching team
4.0
. Department
. Division/Function
SOP #
Revision #
Implementation Date
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SOP Owner
1. Stock managers create process and deliver order for unavailable and
available items.
2. Production team will process the required work order.
3. Dispatch team will dispatch work orders when they are fully available.
For unavailable items create process order run MRP, process, pack and
deliver to depots and for unavailable items create delivery order until weight
is 1 truck load dispatch load and deliver to customers
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
SOP Owner
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. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
SOP Owner
10 of 17
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
SOP Owner
11 of 17
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
SOP Owner
12 of 17
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
SOP Owner
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. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
S.NO
14 of 17
Decisio
SOP Owner
n/
Executi
on
1
Department
Activity
Activity Description
Approval
Performed by
Sales
Sales managers
2.
Dispatching
Dispatching
managers
3.
Dispatching
Stock managers
4.
Dispatching
Stock managers
5.
Production
Production
managers
6.
Production
Production
managers
7.
Production
Production heads
8.
Stores
Stock managers
6.0 Step by
step activities
&
responsibilities
. Department
. Division/Function
SOP #
Revision #
Implementation Date
9.
Page 1
Stores15 of 17
10.
Stores
Stock managers
12.
11.
13.
Sales
Any
department
Dispatching
Sales
managers
Managers
of
particular
department
Dispatching
managers
14.
Dispatching
Dispatching
managers
15.
Dispatching
Dispatching
managers
SOP Owner
Approval
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
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SOP Owner
OutputsNature of outputs
Materials fully available
Materials partially available
Materials not available
Materials received
Final output
Dispatch the load & deliver to customers
Create process & deliver order to depots
Create process order to deliver the order
to depots
Receipt & payment of work orders
Authorize Credit
Order Fulfillment
Invoice Customer
Examples of parameters
Percent orders received, percent customer
calls taken on initial contact, percent order
input errors.
Percent bad debts, average credit approval
cycle time.
Percent of perfect orders (i.e., percent of
orders delivered to customers in full quantity
at the specified time.)
Percent invoice accuracy (i.e., the accuracy of
invoice production as determined by the
proportion of invoices with invoice errors
relative to the total number of invoices
raised), percent invoices requiring manual
intervention, percent invoices issued
. Department
. Division/Function
SOP #
Revision #
Implementation Date
Page 1
SOP Owner
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electronically.
Cash Collection