Gender

Male
Female

32
18

Age
Between 17-22
Between 22-25
Between 25-30
30 and above

10
17
15
8

Occupation
Student
Business man
Agriculturist
Others

19
22
6
3

Which account you are having in the bank

Current
savings
loan a/c
demat a/c
credit a/c

22
14
12
2
0

since how many years you have been associated with bank
1 year
2 year
4 year
5 year

8
7
6
29

What are the services is available from the bank

Loan services
Savings
current
O/d
Demat

12
10
15
6
7

How did u come to know about services of SBM?

Relatives
Friend
Neighbour

17
12
9

Newspapers

12

ATM service provided by State Bank of Mysore is satisfied

Highly satisfied
Satisfied
neutral
Unsatisfied
Highly unsatisfied

19
12
15
4
2

Banks operation at State Bank of Mysore is efficient

Highly efficient
Neutral
Low efficient
Inefficient

22
6
15
7

Processing loan in the bank is fast

Very fast
Fast
Neutral
Slow
Very slow

31
7
3
2
7

Is the Sanctioning of Loan Prompt

Yes
No
May be

32
12
6

Customer problem/ difficulties are handled efficiently

Highly efficient
Efficient
Neutral
Low efficient
Inefficient

31
7
3
2
7

The bank is conveniently reachable

Highly convenient
Convenient
Neutral
In convenient

The staff of the bank are interactive?

Highly interactive
Interactive

31
9
5
0
5

22
10

Neutral
Less interactive
Non- interactive

5
5
8

Does the bank communicate the new product / scheme to you

More frequently
Frequently
Neutral
Less frequently
Never

17
12
9
7
5

Is the interest provided by the bank on the deposits is satisfactory

Yes
No

40
10

Are you using debit card and credit cards of this bank?
Yes
No

30
20

Are the services rendered on above cards are satisfactory

Yes
No

45
5

Is the bank Co-operating with your needs

Yes
No

How are the services rendered by the bank towards instrument like cheque DD, bills
of exchange?
Very good
Good
Average
Poor
Very poor

22
28
0

31
8
4
6
1

Chart Title
18

Chart Title
17

32
Male

15

10

Between 17-22

Between 22-25

Between 25-30

30 and above

Chart Title
22

19

6
Student

Business man

3
Others

Agriculturist

Chart Title
22
14

12
0

Current

savings

2
demat a/c

loan a/c

credit a/c

Chart Title
29

7
2 year

1 year

6
4 year

5 year

Chart Title
15
12

Loan services

10

Savings

current

O/d

Demat

Chart Title
17
12
Relatives

Friend

9
Neighbour

12
Newspapers

Female

Chart Title
17
12
Relatives

12

Friend

Neighbour

Newspapers

Chart Title
Highly unsatisfied
Unsatisfied
neutral
Satisfied
Highly satisfied
0

10

12

14

16

18

20

Chart Title
22
15
7

6
Highly efficient

Neutral

Low efficient

Chart Title

Inefficient

31

7
Very fast

Fast

Chart Title

3
Neutral

2
Slow

Very slow

32
12

Chart Title

Yes

No

Inefficient
Low efficient
Neutral
Efficient
Highly efficient
0

10

15

20

25

30

35

Chart Title
31

9
Highly convenient

22

Convenient

5
Neutral

0
In convenient

Chart Title

Chart Title
22

10

Highly interactive

Interactive

Neutral

Less interactive

Non- interactive
17
12

Chart Title

More frequently

Frequent

40

10
No

Yes

Chart Title
30

20

Chart Title

Yes

Yes

No

45

No

44%
56%

Yes

Chart Title
31

8
Very good

Good

4
Average

6
Poor

Very 1poor

rt Title

32
Female

fficient

Chart Title

12
No

May be

Chart Title
17
12
9

frequently

ry 1poor

Frequently

Neutral

Less frequently

Never

Chart Title
45

Yes

5
No