Student
Yes No
572
93
522 143
569
96
74 591
81 584
602
63
385 280
335 330
1160
Campus Store
Percentage of Defectives
8.02%
12.33%
8.28%
6.38%
6.98%
5.43%
24.14%
28.45%
100.00%
100.00%
Off-Campus Store
Student Percentage of Defectives
Yes No
341 114
12.72%
350 105
11.72%
322 133
14.84%
51 404
5.69%
72 383
8.04%
407
48
5.36% %
120.00%
275 180
20.09% D
262 193
21.54% e100.00%
f
896
100.00% e 80.00%
c 60.00%
t 40.00%
i
v 20.00%
e
0.00%
s
52.59%
28.45%
27.25%
30.38%
NonstudenOff-Campus Store
t
Percentage of Defectives
Yes No
172 156
13.40%
135 193
16.58%
180 148
12.71%
150 178
12.89%
147 181
12.63%
296
32
2.75%
301
27
2.32%
17 311
26.72%
1164
c 60.00%
t 40.00%
i
v 20.00%
e
0.00%
s
28.45%
27.25%
30.38%
100.00%
80.92%
69.20%
56.47%
41.63%
21.54%
26.72%
88.95%
94.64%
97.25%
84.36%
71.74%
55.15%
41.75%
29.04%
Student
Yes No
572
93
522 143
569
96
74 591
81 584
602
63
Campus Store
Percentage of Defectives
Campu
Nonstudent
Yes
8.02%
12.33%
8.28%
6.38%
6.98%
5.43%
286
231
278
200
203
371
385
335
280
330
24.14%
28.45%
1160
100.00%
398
52
Off-Campus Store
Student Percentage of Defectives
Yes No
Yes
341 114
12.72%
350 105
11.72%
322 133
14.84%
51 404
5.69%
72 383
8.04%
407
48
5.36%
275 180
20.09%
262 193
21.54%
896
Off-Cam
Nonstudent
172
135
180
150
147
296
301
17
100.00%
Total Defectives
%120.00%
D
100.00%
e
f 80.00%
e
c 60.00%
t 40.00%
i
v 20.00%
e
0.00%
53.99%
41.46%
27.78%
38.93%
24.47%
48.98%
64.93%
59.61%
75.49%
85.55%
83.01%
69.37%
Student
Cumulative Student
28.45%
28.45%
24.14%
52.59%
12.33%
64.91%
8.28%
73.19%
8.02%
81.21%
6.98%
88.19%
6.38%
94.57%
5.43%
100.00%
100.00%
Student
Cumulative Student
Cumulative Non
Non Student Student
27.25%
27.25%
3.14%
30.38%
14.77%
45.16%
11.50%
56.66%
10.24%
66.90%
14.15%
81.05%
13.94%
94.98%
5.02%
100.00%
100.00%
Campus Store
0%
0%
0%
64.91%
0%
28.45%
0%
27.25%
45.16%
30.38%
81.21%
56.66%
66.90%
94.57%
94.98%
81.05%
52.59%
0%
0%
73.19%
88.19%
100.00%
100.00%
0%
0%
28.45%
0%
27.25%
45.16%
56.66%
66.90%
30.38%
0%
Student
Cumulative Student
21.54%
21.54%
20.09%
41.63%
14.84%
56.47%
12.72%
69.20%
11.72%
80.92%
8.04%
88.95%
5.69%
94.64%
5.36%
100.00%
100.00%
Cumulative Non
Non Student Student
26.72%
26.72%
2.32%
29.04%
12.71%
41.75%
13.40%
55.15%
16.58%
71.74%
12.63%
84.36%
12.89%
97.25%
2.75%
100.00%
100.00%
Campus Store
Nonstudent
Percentage ofTotal No
Percentage of Defectives
No
147
212
165
243
240
72
10.24%
14.77%
11.50%
16.93%
16.72%
5.02%
240
355
261
274
284
135
9.25%
13.68%
10.06%
10.56%
10.94%
5.20%
45
391
3.14%
27.25%
325
721
12.52%
27.78%
1435
105.57%
2595
100.00%
Off-Campus Store
Nonstudent
No
156
193
148
178
181
32
27
311
13.40%
16.58%
12.71%
12.89%
12.63%
2.75%
2.32%
26.72%
270
298
281
201
219
80
207
504
13.11%
14.47%
13.64%
9.76%
10.63%
3.88%
10.05%
24.47%
1164
100.00%
2060
100.00%
ves
75.49%
69.37%
Percentage of
Defectives
Percentage ofTotal No
85.55%
94.80%
96.12%
83.01%
100.00%
100.00%
57%
98%
100.00%
100.00%
ge of Defectives
Visited Web site?
Employees knowledgeable and helpful?
Purchases cost reasonable?
Wait long to check out?
Wait long for service?
Overall service good?
Campus Store
27.78%
13.68%
12.52%
10.94%
10.56%
10.06%
9.25%
5.20%
Off-Campus Store
24.47%
14.47%
10.05%
10.63%
9.76%
13.64%
13.11%
3.88%
94.80%
100.00%