MATT SUGG, CPM, CAPS, CAM

Chesapeake, VA 23320 (804) 337-9506 msugg@vt.edu

PROFILE: REGIONAL PROPERTY MANAGER

~ History of leading successful teams and managing safe, compliant, and profitable properties ~

High-energy Property Management professional with 8+ years of success and contributions in the field with
sustained client satisfaction and full regulatory compliance.
Valued and well-respected by clients from all backgrounds, cultures, and socioeconomic conditions.
Expert at managing contracts, agreements, and policies/procedures to achieve positive outcomes.
Adept in business administration, leasing, staff training and development, building maintenance, and
regulatory compliance for multiple sites; successfully manage 9 properties consisting of 1,929 units.
Work well with internal/external customers, vendors, subcontractors, and executive management to control
cost and maintain sustained profitability.
Known for personal drive and ability to engage others to work toward a common goal; history of surpassing
on-the-job expectations as shown through consistently maintaining safe, profitable properties at full capacity.
Extremely proficient with Yardi, OneSite, MRI, Nexus, Docuware, OPS technology, Payscan, LRO, & Excel
Hold CPM, CAPS, and CAM credentials

CORE COMPETENCIES
Property & Building Management
Budgeting & Forecasting
Regulatory Compliance
Tenant Relations
Conflict Resolution
Communications & Negotiations

Lease Administration
Marketing & Advertising
Safety Standards
Team Leadership
Cost Control
Vendor Relations

Contract Administration
Inspections & Reporting
Customer Service
Staff Training & Development
Follow-Up & Problem Solving
Revenue Growth

PROFESSIONAL EXPERIENCE
The Franklin Johnston Group, Virginia Beach, VA (1/2015-6/2015)
Portfolio Manager
Led a team of 55 employees and operations for 9 multi-family properties consisting of 1,929 units in the Hampton
Roads, Richmond, and Danville markets, valued at $250M. Responsible for implementing new policies and
procedures, training, and software during each third-party management transition. Trained teams in discovering
new ways to increase revenue while maintaining superior customer satisfaction.
Exceeded budgeted YTD NOI by 10%, and YTD Cash Flow by 250% after first two quarters
Increased year-over-year NOI by 33%, and year-over-year Cash Flow by 200% after first two quarters
Successfully created 10 budgets for owners and partners within requested 7 day time frame
Consistently produced the highest resident retention rates in the company (75-90%)
Conducted meetings with third-party management clients on a monthly basis to discuss goals and projects
Top performing mixed portfolio in the company 1st and 2nd quarters of 2015
The Franklin Johnston Group, Richmond, VA (5/2014-12/2015)
Senior Property Manager
Motivated a team of 30 employees and led operations for 6 properties consisting of 1,093 units; Conventional Class A,
Tax Credit, and Senior Communities. Restructured teams and enhanced employee morale throughout entire portfolio
by consistent team building and leadership training. Hired, trained, and retained the best of the best to produce the
highest NOI and cash flow growth in the company.

Matt Sugg
Increased NOI growth by 10% year-over-year while maximizing rental rates
Created a new sense of culture and family while reducing employee turnover from 50% to 10%
Maintained average occupancy rates at 99% and 1% delinquent throughout entire portfolio.
Stabilized lower performing properties and rebranded property/company image
Consistently the top performing mixed portfolio within the company, 2nd, 3rd, & 4th quarters of 2014
PRG Real Estate Management, Inc., Richmond, VA (10/2011-5/2014)
Senior Property Manager
Managed team of 18 and operations for Class C to Class B Communities consisting of 699 units at two communities
valued at $50M. Focused on growing budgeted NOI while maintaining average occupancy rates above 96% and
delinquency rates below 1%. Maintained resident retention rate above 60%. Trained, mentored, and led team in all
processes, procedures, and protocol to sustain productivity and enhanced morale. Conducted frequent inspections
for regulatory compliance with all building codes.
Played a key role in growing the apartmentratings.com reviews with successful recommendations from 30%
to 75%, which translated into immediate occupancy and revenue growth.
Exceeded budgeted NOI in 2013 by $188K YTD and decreased delinquency percentages from +8% to under
2% within first month as manager at both communities.
Rapidly increased occupancy from 78% to 95% and 82% to 93% while maximizing revenue within first 3
months at two challenged assets.
Edward Rose Property Group, LLC, Richmond, VA (9/2010-10/2011)
Community Manager
Managed team of 7 and provided operational oversight for Class A Communities. Administered community valued at
$40M with $2M in annual NOI. Increased budgeted NOI while maintaining average occupancy rates above 95% and
delinquency rates below 2% at a historically challenged asset. Increased resident retention rate by 30% to
consistently average above 65%. Applied policies, procedures, and protocol for optimal staff performance and
resident satisfaction.
Exceeded budgeted NOI by $40K YTD for 2011.
Mentored and motivated team for enhanced morale; maintained 0% employee turnover ratio.
PRG Real Estate Management, Inc., Richmond, VA (10/2008- 9/2010)
Property Manager & Field Trainer
Managed team of 7 and provided operational oversight for Class C to Class B Communities. Administered $1.5M+
budget and annual NOI. Led team training sessions for 3 communities with a total of 799 units. Grew budgeted NOI;
maintained average occupancy rates above 95%, delinquency rates below 1%, and kept resident retention rate above
60%.
Consistently maintained occupancy rate from 95% to 99% and improved delinquency rates from 6% to
under 1% on a monthly basis.
Exceeded budgeted NOI by $28K YTD for 2010.
PRG Real Estate Management, Inc., Richmond, VA (4/2008-9/2008)
Assistant Property Manager
Aided Property Manager in daily routines and functions. Handled all deposit accounting and accounts receivable at
$400K monthly. Projected monthly budget, assessed financial data, and generated management reports. Established
optimal relationships with multiple vendors for contract agreements and services.
Provided key business support to Property Manager with editing and production of mid-month and variance
reports.
Negotiated with several vendors for cost effective contractual agreements.
PRG Real Estate Management, Inc., Richmond, VA (9/2007-3/2008)
Marketing Director
Trained and led 3 leasing agents in marketing plans and programs to maintain a 95% to 98% occupancy rate. Made
monthly marketing plan and market survey presentation to Regional Manager.
Communicated market research and made recommendations to increase occupancy rate and closing ratios.
Planned, organized, and facilitated several resident retention community events.

Matt Sugg
PRG Real Estate Management, Inc., Richmond, VA (3/2007-8/2007)
Leasing Specialist
Consulted with tenant prospects, gathered personal and financial data, and processed up to 40 lease applications
each month. Ensured high degree of accuracy in all transactions and rental agreement services.
Awarded Razzle Dazzle Leasing Agent as top producer in the company for the first 3 out of 5 months in
2007.

EDUCATION
Bachelor of Science in Marketing Management
Virginia Polytechnic Institute and State University, Pamplin College of Business, Blacksburg, VA
Certifications:
Certified Property Manager (CPM), Institute of Real Estate Management
Certified Apartment Portfolio Supervisor (CAPS), National Apartment Association
Certified Apartment Manager (CAM), National Apartment Association
Fair Housing Certification, DPOR & Grace Hill
Awards:
2013 Community Manager of the Year Central Virginia Apartment Association
2014 Community of the Year Central Virginia Apartment Association
2015 Senior Community of the Year Central Virginia Apartment Association
2015 Tax Credit Community of the Year Pre-1995 Central Virginia Apartment Association
2015 Best Landscaping/Curb Appeal Central Virginia Apartment Association