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SV9100 R3

Release Overview
(Technical)

Date: 08 June 2015


Version: V3 Issue 1

Contents
1.

PRODUCT SUMMARY ........................................................................................................................ 3

2.

OVERVIEW ........................................................................................................................................... 4

3.

NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON ........................................... 5

LICENSED) .................................................................................................................................................... 5

3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
4.

Multi SIP Profile Support Increased .......................................................................................... 5


VoIP LAN Speed ....................................................................................................................... 13
Store statistical information of RTP ........................................................................................ 15
System ACD login restriction by login ID Code list ............................................................... 19
Add the date information in calling history ............................................................................. 21
Making MTU into System Data .............................................................................................. 23
Improved ML440 operation .................................................................................................... 25
Toll Fraud Guard Encryption support .................................................................................. 27

NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE .....................................................29

(R3 VERSION LICENSED ITEMS) .............................................................................................................29

4.1
4.2
4.3
5.

Wakeup Call Snooze Callback ................................................................................................ 29


Support TCP Connection of STD SIP ..................................................................................... 32
Unsupervised Transfer to Remote Conference........................................................................ 35

NEW AND ENHANCED BUSINESS FEATURES - APPLICATIONS ..............................................38

5.1
5.2
5.3

PCPro Power Factor ................................................................................................................ 38


PcPro Chassis View................................................................................................................. 40
Softphone ................................................................................................................................ 43

6.

HARDWARE AND SOFTWARE ........................................................................................................46

7.

TECHNICAL DOCUMENTATION ....................................................................................................46

8.

TECHNICAL COURSES .....................................................................................................................46

9.

DOCUMENT HISTORY ......................................................................................................................46

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1. PRODUCT SUMMARY
Business today demands efficient, seamless communication to enable rapid decision-making and
customer responsiveness. NECs UNIVERGE360 is our approach to help small to medium-sized
businesses succeeds at this accelerated level by unifying all aspects of business communication. The
UNIVERGE SV9100 Communications Server is an integral part of this initiative.
The SV9100 Communications Server is the ideal system for small to medium-sized businesses that
wish to compete and grow their businesses over time. This robust, feature-rich solution is scalable and
can be expanded to meet your communications needs both now and in the future.
Designed to be both versatile and scalable for growing business needs, the SV9100 supports IP, TDM
video, wired or wireless. It also provides high-powered features and applications that can be
transparently shared between branch or remote locations. Individuals, departments and locations can
work more efficiently by using this feature to communicate seamlessly in real time.
The UNIVERGE SV9100 Communications Server provides converged communications - telephony,
data and video over an IP infrastructure. The solution is targeted at the small to medium sized business
and supports between 8 and 896 users on a single site, and a variety of networking possibilities.
SV9100 R3 builds on the strengths of the previously released R2 to add further functionality to
customers, resellers, engineers.

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2. OVERVIEW
The SV9100 introduced with the release of SV9100 R3 series software.
R3 software includes these new and enhanced features:SOFTWARE (NON LICENSED)

Multi SIP Profile Support increased


VoIP Lan Link Speed Information
Store statistical information of RTP
ACD login restriction by login ID Code list
Add the date information in calling history
Making MTU into System Data
Improved ML440 operation
Toll Fraud SSL support

SOFTWARE (R3 VERSION LICENSED ITEMS)

Wakeup Call Setting Snooze Callback


Support TCP Connection of STD SIP
Unsupervised Transfer to Remote Conference

APPLICATIONS

PcPro Power Factor


PcPro Chassis View
Softphone

For additional information on the SV9100 please refer to Product Overview SV9100 document. All
training courses against new items require the relevant pre-requisite courses.

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3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON


LICENSED)
3.1 Multi SIP Profile Support Increased
The SV9100 R3 increase the number of SIP Profiles from 2 in R2 to 6.
The SV9100 allows 6 SIP carriers to be used on a single system (as below).

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or SIP System Interconnection and 5 Carriers.

3.1.1

Benefits

This allows for more flexibility in call routing and for a more robust solution.
3.1.2

SV9100 R3 Software
BE113281 GPZ-IPLE
BE114065 SV9100 IP TRUNK-01 LIC Licenses
BE114042 SV9100 SYSTEM PORT-01 LIC if above 64 ports

3.1.3

Required Software and Hardware

Required Training

If SV9100 VoIP trained, no extra training required.

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3.1.4

Technical Information

Easy Edit
Area has been expanded to 6 profiles

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System Command Programming


Sip carriers can be programmed in different ways, for those familiar with CMD 10-28 and 10-29 you
will now see it has been expanded to 6 (Profile 1~6).
Enter the relevant information for each Profile (Carrier).

All items previously with 2 profile options (as detailed below in previous release overview) are now 6.

Allocation of the trunks to a profile is performed in CMD 14-18


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CMD 10-36 (SIP Trunk Registration Information)

has also been expanded to allow allocation to a profile.


CMD 15-16 (SIP Register ID Setup for Extension) has also been expanded to allow allocation to a
profile.

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CMD 21-19 (IP Trunk (SIP) Calling Party Number Setup for Extensions) has also been expanded to
allow allocation to a profile. This allows a different CLI to be sent out from the extension depending on
the SIP carrier the call is made through.

CMD 84-13 (SIP Trunk Codec Information basic setup) now allows the codec setting to be made per
profile.

CMD 84-14 (SIP Trunk Basic Setup) allows different entries to be made. Note the SIP Trunk port must
be different between Profile 1 and Profile 2. By default these are 5060 and 5062.

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CMD 84-31 (IPL Echo Canceller Setup) can be set per profile to give optimum performance. This
CMD rarely requires alteration and should be done so with care.

Or via Easy Edit, you will see under Quick Install, VoIP, SIP Trunks, that the 2 profiles are split.

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Limitations
PRG84-14-06 SIP Trunk Port Number.
The user has to set different values for the SIP Listen Port for each profile. For example,
profile1: 5060, profile2:5062, etc.
Default Gateway
Only one gateway can be used for routing.
DNS Server
Only one DNS server can be used.
SIP Trunks to a Netlinked node
If you configure a SIP Trunk to Net-Link Secondary System, can use only "profile1". Profile2 will
not be available.

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3.2 VoIP LAN Speed


SV9100 introduces the ability to display the link speed of the Ethernet port on the CCPU and the IPLE.
This feature is available in PcPro, Webpro and TelPro. Speed and duplex operation can be seen.

These will be as follows:

3.2.1

No Link
1Gbps, Full Duplex
1Gbps, Half Duplex
100Mbps, Full Duplex
100Mbps, Half Duplex
10Mbps, Full Duplex
10Mbps, Half Duplex
Benefits

Where the SV9100 is configured as auto-negotiate for ease of installation, it is possible now to see the
speed agreed on with the connected Network Switch Port.
3.2.2

SV9100 R3 Software

3.2.3

Required Software and Hardware

Required Training

No Training Required

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3.2.4

Technical Information

The Link Speed is a purely read only area.


Easy Edit

System Command Programming

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3.3 Store statistical information of RTP


This new feature allows you to check the quality of a VoIP call.
Therefore if a customer reports a bad quality call at some time previously this can be checked.
The SV9100 stores the statistical data of the quality (RTCP (RTP Control Protocol)) on the SD card
mounted to the CCPU.
The information is saved in csv format for easy viewing and editing. The file stores information on the
quality of the calls, such as lost packets, Jitter, etc.
The information can be retrieved via PCPro or can be saved to USB stick via TelPro

3.3.1

Benefits

Allows you to confirm the information stated by customer and more easily diagnose issues.
3.3.2

SV9100 R3 Software
BE113281 GPZ-IPLE

3.3.3

Required Software and Hardware

Training Course Required

If SV9100 VoIP trained no training required.

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3.3.4

Technical Information

Allows STP statistical data (RTCP (RTP Control Protocol)), to be saved to the SD card or USB.
RTP data is saved automatically every 1000 calls, however this can be performed immediately via
service code. The information is saved in csv format for easy post processing. This information details
the quality of the calls, items such as lost packets, Jitter, etc.
The information can be retrieved via PCPro or can be saved to USB stick via TelPro.
The feature is turned on/off by Class.
About 4.6 M per file memory is used. About 46 M memory is used by ten files (Max).
In a call that using the IPLE, the statistical information on the system side is available.
Only when the terminal is supporting RTCP, the statistical information on the remote side can be
gained. Supports DT700, 800, SP310 and any standard SIP devices supporting RTCP.
Easy Edit

System Command Programming

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Retrieving the file


Click on the RTP information icon

Select the file required, they will have a time/date in the filename so easy to identify. Can also select
all.

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Select area to download to:

This will download the CSV files.


Start Date

End Date

Ext/TRK
Number

Max
Number of Number of Cumulative Fraction
Sent RTP
Received
Lost
Lost(Remot Max Round
packets
RTP packets Cnt(Remote) e)
Trip Time

Ext/TRK
Max
Average
Number(Call Cumulative Fraction Fraction
partner)
Lost Cnt
Lost
Lost

2015/13/01 08:52:10 2015/13/01 08:52:12 EXT 270

EXT 210

2015/13/01 12:36:03 2015/13/01 12:36:12 EXT 270

TRK 001

2157/13/01 13:12:32 2015/13/01 13:16:10 EXT 270

TRK 001

Sent Sender
Number of Report
Sent RTP NtpTimesta Sender
packets
mp
SSRC

373

369

10858

10855

Max
Inter
Arrival
Jitter

Averag
e Inter Remote Average
Arrival Sender Round Trip
Jitter SSRC
Time

0 531c7bd1

307 efc00000746f1fbb
83dd3306

0 ba7fa853

10739 18000000746f291a
40d57b21

0 2d65822d

Max
Inter
Average Average
Remote
Arrival Fraction Inter Arrival Sender
Jitter Lost
Jitter
SSRC

Sent Sender
Report
Sender
NtpTimestamp SSRC
0

Src
Des
systemID Src port systemID Des port

type

40047

0 0004000b

3 00000000d909b9d9
ba7fa853

0 83dd3306

40047

340001

0 00000000d909c336
2d65822d

0 40d57b21

40047

340001

The CSV file can easily be viewed, filtered, searched on etc to find the call in
question and check the statistics for the call.

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3.4 System ACD login restriction by login ID Code list


Currently on the SV9100 you can input the ACD login ID for ACD.
The user sometimes inputs a wrong ID, but SV9100 accepts this ID because current SV9100 only
checked the number of digits rather than the actual digits.
From SV9100 R3 it is possible to verify the code, so that only the valid code for that user will allow
logon. An incorrect entry will give an invalid prompt requiring re-entry.

3.4.1

Benefits

Give better accuracy of who is logged in and who can log in.
3.4.2

SV9100 R3 Software
Relevant ACD items

3.4.3

Required Software and Hardware

Training Course Required

No training required

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3.4.4

Technical Information

SV9100 R3 checks both number of digits and an ID list. This would be implemented via item 6 set as
Enable. This will then refer to 41-21 to verify the login.
Easy Edit
Set the ID code length and if verification is needed (default is disbabled, which is same as operation
before R3)

Set unique code for each Agent login

System Command Programmimg

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3.5 Add the date information in calling history


Details the Date/Time for outgoing calls in the calling history
Prior to R3 the DT display had one screen detailing Name and Number, but no Date and Time.

R3 allows the display of Name, with Date and time.


On a 28 Char display all the items can be displayed.
On A 24/20 display pressing Help/TRF allows you to change from Name with Date and Time to
Number with Date and Time.

3.5.1

Benefits

Allows you to scroll through call history/redial and have the date and see time and date information.
3.5.2

SV9100 R3 Software
DT300/400/700/800

3.5.3

Required Software and Hardware

Training Course Required

No training required

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3.5.4

Technical Information

There are no items required to turn this on, this is the new operation from R3. There is a new
configuration item to allow pack or unpack of history.
If this data is unpack, all dialed data is saved and displayed as individual items, so shows many calls to
a single destination each showing the time/date of that individual call.
If Packed, it takes the many instances to one number and just shows the last, this can allow for easier
scrolling through numbers. Pack is the default setting.
Easy Edit

System Command Programming

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3.6 Making MTU into System Data


Traditionally an Ethernet frame is 1518 Bytes and many switches and routers comfortably handle this.
However more commonly now, extra fields are added such as preamble and VLAN, also the size of the
data with the frame is increased leading to frames over 1518 Bytes (termed Jumbo frames).
Some switches and routers cannot handle these jumbo frames and so can lead to 2 possible scenarios:
can lead to fragmentation (where the packets are disassembled and reassembled into smaller packets),
leading to delay and greater overhead (as there are now two packets with address information, etc. and a
smaller amount of data in each, meaning the ratio of data to overhead is worse).

Worse than this some network devices may even drop the frames.

SV9100 R3 Software gives the ability to change the Maximum Transmission Unit (MTU) or frame size
for transmission out of the CCPU/IPLE Ethernet connection.

3.6.1

Benefits

This leads to greater compatibility with customers networks, particularly routed networks, where the
MTU sizes can be restrictive (dependent on equipment used or configuration).
3.6.2

SV9100 R3 software.

3.6.3

Required Software and Hardware

Training Course Required

No training required

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3.6.4

Technical Information

The Default size is now 1450 Bytes (Previously 1500) for the CCPU Ethernet port and the IPLE port,
these can be set anywhere between 1000 and 1500 Bytes.
Easy Edit

System Command Programming

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3.7 Improved ML440 operation


SV9100 R3 includes a change to the way the outbound calls are now made from the SV

The ML440 now is more integrated and able to utilise the trunk access code automatically therefor,
mean all inbound number and outbound have a consistent format.
3.7.1

Benefits

More consistent format and improved outdial behaviour.


3.7.2

SV9100 R3 software.
DECT 6.21 release

3.7.3

Required Software and Hardware

Training Course Required

No training required

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3.7.4

Technical Information

Previously the Trunk Access Code was not able to utilised, therefore resulting in difficulty if trying to
call back a received call (as Trunk access digits not available to put on the leading 0 or 9).
This is now possible in the same way as the Standard DECT handsets by using the TAC field in the
SV9100.
Easy Edit

System Command Programming

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3.8 Toll Fraud Guard Encryption support


The first release of the Toll Fraud Guard OnBoard Application allow non-encrypted connection to an email server using POP3.
SV9100 R3 includes the ability to use encrypted connections via SSL/TSL.
A new version of Toll Fraud Guard will be made available to utilise this functionality.

Further details will be made available with the release of the Toll Fraud Guard.

3.8.1

Benefits

Improves security and the number of possible customer site configurations available.
3.8.2

SV9100 R3 software.
Toll Fraud Guard

3.8.3

Required Software and Hardware

Training Course Required

No training required

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3.8.4

Technical Information

Further details will be made available with the release of the Toll Fraud Guard.

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4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE


(R3 VERSION LICENSED ITEMS)
4.1 Wakeup Call Snooze Callback
This feature offers the service for which SLT users can perform a snooze request on a Wakeup Call.
Call Back Timer can be set in Minutes. The digit for the user to dial to trigger Snooze can be set
(System Wide Settings).

The caller will receive the wakeup call and then be prompted Press X to set a snooze callback.
4.1.1

Benefits

Enables a functionality similar to most alarm clocks.


4.1.2

SV9100 R3 software (H3.00.51)


BE114045 SV9100 VERSION LIC (R3)
SLT

4.1.3

Required Software and Hardware

Training Course Required

If Hotel Trained no further training necessary

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4.1.4

Technical Information

Easy Edit
Programming is very simple, two new items

System Command Programming

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Setting
A wakeup call would be set in the usual manner.
The caller will receive the wakeup call and then be prompted Press X to set a snooze callback.
On pressing X (the digit set in programming) a snooze callback is enable, meaning another wakeup call
will occur in X (time set in programming) will occur.

Cancelling
Answer will cancel, however at any time before the snooze call back it is possible to Cancel via:
1
2
3
4

Go Off Hook
Dial the Wakeup Call Cancel Service Code (PRG11-14-06 or PRG11-14-08).)
The user will hear a confirmation tone indicating the Snooze Callback has been cancelled.
Go back On Hook.

Software Upgrade:
For this feature to work, new prompts must be uploaded. This will not be included in the standard
3.00.51 release of R3, there will be a Hotel variant (H3.00.51with these prompts added).
This upgrade will need to be performed via USB, as the prompts will not be uploaded via remote
upgrade.

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4.2 Support TCP Connection of STD SIP


When a SIP terminal uses the UDP protocol over Firewalls, a keep-alive (or polling) is required on a
regular basis.
In R3 the SV9100 can use the TCP protocol. The operating system then sends a keep-alive, and the
application can go to sleep mode.
If we use application on smart phone, we then get a longer battery life.
The TCP/UDP is decided on initial negotiation based on the devices support.

4.2.1

Benefits

Ensures your calls are presented to you wherever you are!


4.2.2

SV9100 R3 software.
BE114045 SV9100 VERSION LIC (R3)

4.2.3

Required Software and Hardware

Training Course Required

No training required

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4.2.4

Technical Information

The item is a read only item.


Easy Edit

System Command Programming

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The item is determined during negotiation.


STD SIP

Register
200 OK

TCP
PRG15-05-51 = 1
UDP
PRG15-05-51 = 0

The SV9100 use TCP protocol for SIP message.


If the Request -header and Contact header in REGISTER message have transport=tcp, SV9100 uses
TCP protocol.
And PRG15-05-01 is set to 1.TCP.
When the REGISTER message has transport=udp, or the REGISTER message does not have transport
information, SV9100 uses UDP protocol.
The SV9100 can use a SIP terminal that does not send REGISTER message. In that case, user selects
Transport protocol by PRG15-05-51.
Transport protocol are decided by the REGISTER message.
When SV9100 sends a response message for SIP message from SIP terminal, SV9100 references
contact-header and if SIP message has transport=tcp, the SV9100 send response message by TCP
protocol.
The Polycom VVX1500 is an example of a terminal using this feature.

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4.3 Unsupervised Transfer to Remote Conference


New feature allowing unsupervised transfer to a remote conference.
The incoming caller can then enter the required PIN to join the conference.

4.3.1

Benefits

Rather than using a specific DDI to the group, the call can arrive at the Conference via an operator or
auto attendant.
4.3.2

SV9100 R3 software.
BE114045 SV9100 VERSION LIC (R3)
BE114073 SV9100 REMOTE CONF-01 LIC
An InMail mailbox, (user or group)

4.3.3

Required Software and Hardware

Training Course Required

No training required

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4.3.4

Technical Information

This feature is simple to implement, there is only one item. This is set per class of service. By default
the feature is disabled.
Only unsupervised transfer is supported, the transferred party must enter the required PIN.

Easy Edit
A pilot number must be assigned, so that the Operator or Auto attendant can transfer to this.

Enable for the required class of service.

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System Command Programming

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5. NEW AND ENHANCED BUSINESS FEATURES - APPLICATIONS


5.1 PCPro Power Factor
The Carded page of PCPro shows the Power consumption of the cards/terminals in use.

It is very difficult to go above the Power rating per chassis, this requires many terminals with adaptors,
etc, In the rare case that this occurs, the PcPro power factor view can allow you to see how moving
items around could correct this.
5.1.1

Benefits

Shows the amount of power taken by the cards in each chassis.


5.1.2

SV9100 R3 software.
SV9100 R3 PcPro

5.1.3

Required Software and Hardware

Training Course Required

No Training Required..

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5.1.4

Technical Information

The PCPro shows the Power factors per card and per terminal.
There is no configuration item to turn this feature on, this is a new built in feature.
The Max for Terminals is 80, Max for Boards is 7.
Please refer to SV9100 Hardware manual for Power ratings.

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5.2 PcPro Chassis View


The SV9100 R3 PcPro gives a new additional working area called Chassis view, those familiar with the
SL1000/SL1100 product will have seen a similar feature.
The chassis view is similar to the Blade view in that you can see the cards in each chassis and add
cards. The major difference however is the ability to click on an item and directly configure it, making
for a much more intuitive and user friendly interface.

5.2.1

Benefits

A more intuitive and user friendly interface allowing more control and quicker install.
5.2.2

SV9100 R3 PcPro

5.2.3

Required Software and Hardware

Training Course Required

No training required

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5.2.4

Technical Information

The chassis view, gives a more detailed look at the system.


As the SV9100 can scale up to 896 extension, 400 trunks, it is difficult to see this all in one view, there
the view is broken into 3 cards at a time.
Simple click on the area required, for example the default shows the left hand cards in the first chassis
(where the CPU would be).

Simply click on the area you wish.

You can click on a port on a card (for example VoIP) the properties for that port appear to the side
allowing view of the configured items and the ability to change.

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To add a card, select and drag and drop to required position. See again, selecting a port gives the
properties.

This operation covers all cards making installation and navigation easier.
Note: The sliding windows area (varies depending on item) works well with chassis view and Easy edit
view. However if using system data programming (Commands), the sliding panes boxes should be
closed to improve the speed of PCpro. Sliding area aspect and area to turn on/off can be seen
highlighted in red.

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5.3 Softphone

NECs Softphone delivers on the promise of unifying your businesss communications by managing
them through desktop clients on your PC. The Softphone Client allows your employees to get more
done in less time by providing them easy access to features such as hold, transfer, conference, enhanced
park, page and barge-in. It also provides them with:

Video conference for up to 4 parties


Call management and speed dialing
Telephony status to view colleagues real-time status and availability
Visual voicemail for quick access to and easy management of inbox and messages
Detailed call history reportsincludes incoming calls, outgoing calls, call date and
time, call duration and caller ID information
Ability to search, sort, print, archive, email and export call logs plus add notes to call
log entries
Call recording capabilitieseither on a per call basis or setup to automatically record
all calls

Using the communication board even more features are at your fingertips:

Audio and videoconferencing - allows for easy set-up and participation in conference
calls
Application sharing - permits users to share files through peer-to-peer and conference
call environments, and are synchronized between all participants
Whiteboard - allows users to review, create and update graphic designs in real-time
Instant Message/Chat - enables users to correspond in real-time in either a peer-to-peer
or broadcast arrangement while engaged during a call or not
File Transfer - provides an easy method to send one or more files while in a call by
simply selecting the file and dropping it into a persons participation file

Please refer to SP310 Product Overview for full details.

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5.3.1

Benefits

Giving flexibility to the worker as to working location.


5.3.2

Required Software and Hardware

SV9100 R3 software.
SP310 Software.

Please refer to SP310 Product Overview for full details.


5.3.3

Training Course Required

No Training Required.

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5.3.4

Technical Information

Please refer to the SP310 Product Overview and Manual for full details.

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6. HARDWARE AND SOFTWARE


The following are new Software items released with SV9100 R3:
Code

Description

Comments

New Software/Licenses
BE114045

SV9100 VERSION LIC (R3)

Version license giving latest features. A version license has to be


installed on the SV9100 to allow any other license to be loaded.

BE114063

SV9100 INMAIL INT-01 LIC

InMail integration license for SP310 allowing view of InMail


messages within SP310

EU901002

SV9100 STD SIP NEC ONLY LIC

Lower cost Standard SIP license intended for use with IP DECT
handsets bought as stock items rather than through configured
on the Platform.

7. TECHNICAL DOCUMENTATION
The following updated manuals are available to download and also available on the BusinessNet
immediately.

Description
SV9100 VoIP Manual
SV9100 Licensing Manual

Further manuals and updates will follow.

8. TECHNICAL COURSES
Technical courses are available on the BusinessNet Training area.

9. DOCUMENT HISTORY
Issue

Date
01/06/2015

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Changes
First Release

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