Cisco Borderless Networks for Government

At-A-Glance

Providing Scalable Citizen Services Anywhere, Anytime, and on Any Device

The Expectations Gap

The growing importance of technology in modern society
has fostered hopes for a new era of convenience and collaboration in government. However, in order to realize this potential, governments have to tackle a number of challenges:

The expectations of citizens often outstrip what

governments are able to deliver today.

Given current financial constraints, public service

organizations must be careful about investments to
improve services to meet expectations while they also
reduce capital and operations costs.

Taxpayersboth businesses and citizensare looking

for safe and secure environments in which to run their
businesses, live, and raise their children. The safety and
security of the community is a top concern for many
elected officials.

Another major change is that the borders of government

are blurring. Previously, public sector employees worked
in buildingsbuilt for a functional purposedelivering
services for people who visited them in person or sent
letters. Today, citizens and businesses expect 24-hour,
real-time delivery through numerous channels such as email
messaging, web, fax, or phone. Government employees have
the similar expectations. They want to access their service
delivery applications when and where they need them.
Cisco Borderless Networks solutions help governments
around the world achieve this vision. Its innovations
in wireless mobility, sustainability, security, application
performance, and voice and video enablement help
governments meet and exceed the expectations of their
citizens and workers.

Video and Collaboration

With collaboration tools like Cisco TelePresence, you can
create an in-room meeting experience to:

Enable collaboration between different departments

and organizations, increasing the speed of decision
making and reducing the need for travel

Provide access to government and services for people

in rural areas

Provide access to specialists without the need to travel

Cisco Borderless Networks provide the flexibility to deliver

voice and video traffic and host essential applications over
slower-speed linksfor instance, to enable communications
and deliver services to citizens through agencies in remote
areas. Whats more, all the capabilities provided by the Cisco
Borderless Networks can often be combined into a single
network platform, resulting in a cost-effective and fiscally
responsible solution.
We did not want a vendor; we wanted a partner. []
Someone who could help us elevate these technical
discussions to a higher business level. Cisco understood
this from day one and was the only company that did.
Navin Singh, general manager, Converged
Communications Division, SITA
Citizen Safety and Security
To keep communities safe, its important to provide an
environment in which police, fire fighters, hospitals, and local
and national agencies can collaborate. The Cisco Open
Platform for Safety and Security (OPSS) allows first
responders to an emergency or natural disaster to quickly
establish an interoperable local communications network to
organize onsite activities. The network also links to command
and control resources at headquarters to further coordinate
the response.
The Cisco Borderless Networks Architecture contains
innovations in wireless mobility that simplify setting up and
securing local communications. Onsite problems like radio
interference can be quickly identified and isolated. Support

for identity-based access and accelerated Virtual Private

Networking help ensure that remote command-and-control
functions are also secure and effective.
Citizen and Business Interaction
Currently, up to 75 percent of constituents choose to contact
governments using the phone. They often encounter call
transfers, busy signals, voicemail options, or government
employees who are qualified to address only one part of
complex questions.
The Cisco Citizen and Business Interaction Network (CBIN)
is an example of how technology solutions, combined with
changes to business processes, can help transform the way
governments interact with citizens and businesses, and at
the same time cut costs.
Cisco Borderless Networks provides the infrastructure
for CBIN. By seamlessly and securely linking multiple
agency offices, the Cisco solution gives citizens a single,
nonemergency number to call to get access to a whole range
of government services. And when call center and CRM
technologies are combined with the Cisco network, call
center agents can access to all the information they need to
answer complex questions, even if they are working
from home.
Spanish Social Security Department
Before implemented aspects of a CBIN solution framework,
citizens found it difficult to contact their Social Security
Department (GISS) to obtain services. The number of
dropped calls was significant, which frustrated citizens and
added costs for GISS as it handled clients who came to the
office when they couldnt get through by phone. After
implementing the Cisco solution, GISS has been able to
provide single-number access to more than 40 million
citizens. GISS has significantly improved service, and has
saved 28 percent in telephony costs annually.

2010 Cisco and/or its affiliates. All rights reserved. Cisco, the Cisco logo, and Cisco Systems are registered trademarks or trademarks of Cisco and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Cisco Borderless Networks for Government

At-A-Glance

Providing Scalable Citizen Services Anywhere, Anytime, and on Any Device

Sustainability and Reduced Energy Costs

Outmoded government buildings and campuses create a
continual need for new and better buildings and the upgrade
of existing buildings. Technology, optimized workflow, and
capacity planning are essential factors in the architectural
design of these facilities. One of the most obvious areas
for facility optimization is energy usage. Cisco Borderless
Networks helps reduce energy costs and promotes
environmental sustainability. Cisco EnergyWise, for example,
is a technology that intelligently measures, reports, and
reduces energy consumption of devices across the entire
workplace to help optimize power delivery and reduce
energy costs. Brunel University in the United Kingdom has
successfully deployed Cisco EnergyWise with expected
47 savings for every member of Brunels staff by using the
network to proactively manage their energy consumption.

Support: Cisco and our partners can help you deploy

a robust, dependable solution by taking a lifecycle
approach that addresses all aspects of deployment,
operations, and optimization.

What Are Your Next Steps?

Learn more about Cisco government solutions and the
enabling Cisco Borderless Network Architecture.

Work with your Cisco account manager to define the

best business and technical architecture for your
organization.

Additional Resources
The Cisco Borderless Network Architecture:
http://www.cisco.com/go/borderless
Cisco Solutions for Government:
http://www.cisco.com/go/government

We have an IT infrastructure that is perfectly synchronized

with our client workspaces. Instead of having multiple
infrastructures with 30 percent excess capacity, we have
one. We calculated that we saved at least 1.4 million in
just capital expense.
Merijn Zee, senior ICT and housing advisor,
Rijksgebouwendienst, Netherlands
Why Cisco Borderless Network Architecture?
In addition to technology benefits, consider the following
critical advantages of adopting the Cisco Borderless
Network Architecture:

Relevance: Cisco works with leading government and

technology partners to deliver innovative solutions to
the government market.

Operations: Cisco delivers well-tested, thoroughly

documented solutions that reduce time to deployment
and help you lower systems integration costs.

2010 Cisco and/or its affiliates. All rights reserved. Cisco, the Cisco logo, and Cisco Systems are registered trademarks or trademarks of Cisco and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
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