Job Reference :

15/10/E0003

Job Title:

Senior Attendant (25 hours)

Location:

Crumlin Leisure Centre

Closing Date:

31/03/2015 16:00

Application Form For Employment

Personal Information
Title

Miss

Forename(s)

Roisin

Preferred Name to be addressed by

Surname

Fergus

Address

19 Coolsythe Walk
Randalstown
Antrim

Postcode

BT41 3EB

Home Telephone Number

07907280954

Mobile Number

07907280954

Work Number
Email address

roisinf17@yahoo.co.uk

National Insurance Number

NX580659D

Reference: 15/10 / E0003

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Employment History
Present Or Most Recent Post:
Date commenced employment:

07/11/2014

Date left:
Employer Name

Antrim Borough Council/Antrim Forum/Crumlin Leisure Centre

Employer Address

Antrim Forum
Lough Road
Antrim
BT41 4DQ
Crumlin Leisure Centre
2a Main Street Crumlin
BT29 4UP

Job Title

Casual Fitness Instructor (and Recreation Attendant for Crumlin

only)

Salary

Varies

Reason for leaving

N/A

Period of Notice

N/A

Duties and Responsibilities:

Welcoming and engaging with customers, completing personal assessment forms, applying static tests
to determine current health status or appropriate physical fitness tests and maintaining the health matters
database, ensuring all personal information is stored securely. Familiarizing customers with fitness
equipment and producing personalized aerobic/resistance training plans. Instructing ab blast/circuit
classes e.g. with fitness suite members, fit and active, cardiac/cancer rehab, mental health and COPD
groups. Leading walking groups on the simply strolling/nordic walking programmes and supporting the
Active Antrim team at school challenge events/Aspire Sport programmes by engaging with teachers/
parents/children, marshalling, registering, supervising and safeguarding children, evaluating performance
and encouraging participants to gain/develop sport skills and knowledge.
Setting up/removing fitness/sports equipment, including effective clearing of the facility/grounds once
event/activity ends. Complying with health and safety procedures e.g. by ensuring the well-being of
customers, maintaining a high standard of cleanliness and reporting any broken/damaged equipment
to ensure equipment/facility is fully operational. Promoting events/activities and in general working as
part of a team to ensure success of event/activity/day-to-day running of facility by completing any other
necessary tasks.
Previous posts: All previous employment must be accounted for in your application (at least for
the last ten years - if applicable).
Employer Name

Position Held

Active Antrim Team, Antrim

Borough Council

Volunteer

Antrim Forum Fitness Suite,

Antrim Borough Council

Fitness Instructor

Antrim Forum Fitness Suite,

Antrim Borough Council

Fitness Instructor

Ulster Rugby

Fitness Development Coach

(voluntary)

Reference: 15/10 / E0003

Dates
From -To
26/10/2012
13/07/2013
13/01/2014
11/03/2013
11/09/2013
20/05/2014

Reason For Leaving

Ongoing
End of work placement

End of work placement

Ongoing

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09/05/2014

Giro d'Italia

Marshall (voluntary)

World Police and Fire

Games

Field of Play/Sports Admin

(voluntary)

05/08/2013

Randalstown Rugby Club

Sports Coach (voluntary)

17/11/2012

Ongoing

N/A

Carer for parent

14/02/2009

Ongoing

13/03/2000

Enrolled in a full-time
degree (Also worked for
this employer on a previous
occasion 05/06/1989 20/02/2000 as a parttime/full-time bar tender
to chargehand and left
due to wanting a new
challenge and to travel
before embarking on a new
career path)

Mr Bernard Lavery, Laverys

Bar, Belfast

Mr Christophe Le Beax,
Shamrock Bar, Marseille,
France

Reference: 15/10 / E0003

Part-time bar tender

11/05/2014

10/08/2013

24/11/2002

23/09/1999
Full-time bar tender

20/02/2000

End of event

End of event

I was travelling around

Europe and temporarily took
this position to finance my
time there.

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References
Please give the contact details of two persons not related to you, willing to act as a referee. The first
referee should be your current/most recent employer and be in a direct supervisory/managerial capacity.
The second reference, where possible, should be a previous employer. References will only be sought as
part of the pre-employment check after the final interview.
Referee 1
Name:

Mrs Janine Beazley

Job Title:

Recreation Manager

Company Name:

Crumlin Leisure Centre

Address:

2a Main Street Crumlin

Postcode:

BT29 4UP

Email Address:

crumlinlc@antrim.gov.uk

Telephone number(s):

02894452733

Referee 2
Name:

Mr Craig Fullerton

Job Title:

Duty Manager

Company Name:

Crumlin Leisure Centre

Address:

2a Main Street Crumlin

Postcode:

BT29 4UP

Email Address:

crumlinlc@antrim.gov.uk

Telephone number(s):

02894452733

If you have not named your current employer (or your most recent employer), please state why:

Reference: 15/10 / E0003

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Shortlisting Criteria
ONLY THIS SECTION OF THE FORM WILL BE USED FOR SHORTLISTING PURPOSES
Important Note For Applicants:
For shortlisting purposes, Selection Panels will ONLY use this section of the application form.
Candidates MUST demonstrate how they meet the essential criteria and desirable criteria in the relevant
section .
For all experience candidates must detail: Employer Name, Job Title and Dates of Employment.
Each criteria is assessed individually and must therefore be completed in full i.e. candidates should not
rely on information included in a previous answer for another criteria.

Essential Criteria

1. Possess a current recognised Level 2 Fitness Instructor Qualification.

Please detail:
(1) Title of Qualification
(2) Subject
(3) Result and Date Obtained

Number of words available: 750

Yes I possess a current recognized Level 2 Fitness Instructor Qualification gained via the
Leisure Industry Academy, Belfast.
1) Active IQ Level 2 Gym/Fitness Instructor (Certificate in Fitness Instructing)
2) Gym/Fitness Instructor
3) Pass 02/04/2013
This course was successfully completed as part of my work placement with the Antrim Forum
as a fitness instructor (11/03/2013 - 11/09/2013 and 13/01/2014 - 13/07/2014) qualifying me
to work within a gym environment. The course content included anatomy and physiology
for exercise, how to support customers who participate in exercise and physical activity (e.g.
forming effective relationships and addressing customer barriers), health and safety issues
such as the use of physical activity readiness questionnaires (PARQ)/personal assessment
forms, safeguarding children and vulnerable adults and how to collect information to plan
safe and effective gym-based exercise programmes (taking into account contraindications to
exercise and safety guidelines for special populations e.g. pregnant women and the elderly.

Essential Criteria

2. Have one years experience of working in a customer facing role in a Fitness Suite or
similar relevant environment.
For all work experience candidates must detail:

Reference: 15/10 / E0003

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(1) Employer Name

(2) Job Title & Duties

(3) Dates Employed (Month & Year)

i.e.
i.e. Jan 09 Jan 11

Number of words available: 750

Yes, I have over one years experience of working in a customer facing role in a fitness suite
environment
1) Antrim Forum/Antrim Borough Council (and Crumlin Leisure Centre)
2) Casual Fitness Instructor
3) Work placements March 13 - Sept 13 and Jan 14 - July 14. Employed from Nov 2014 to
present (employed at Crumlin Leisure Centre from Jan 15 to present).
My duties include:

Welcoming all fitness suite members and visitors by being courteous, introducing myself
and asking if I can assist them. Dealing with each one in a prompt manner or, if already
assisting a customer, acknowledging their presence and assuring them they will be seen by
a member of staff as soon as possible.
Providing a personal assessment form to new customers (or being aware of the conditions
pertaining to exercise referral/condition management customers) in order to target
improvement and maintenance of good health and well-being and/or manage a health
condition.
Managing customer service expectations i.e. providing options to a customer if a particular
service is unavailable e.g. if a specific machine is out of order suggesting an alternative
machine or exercise that produces the same outcome.
Assisting customers to locate various areas within the facility/grounds by either directing
them or personally accompanying them to their destination.
Regularly engaging with customers regarding their programmes and progression.
Emphasizing the importance of proper exercise technique (especially to customers with
medical conditions) and encouraging exercise safety to minimize risk of injury.
Assisting with all enquirers (in person, by telephone or email) and/or redirecting them
to another member of staff if the enquiry is outside my area of expertise. Consistently
requesting feedback on the customers satisfaction with the outcome and asking if they
require further assistance.
Maintaining a personal value of 'treating individuals in the same manner in which I would like
to be treated' by being respectful, well-mannered, approachable and helpful at all times.
Engaging with customers/visitors from a range of diverse backgrounds and abilities/
disabilities e.g. Riverside school (young people with intellectual difficulties), cardiac/cancer
rehabilitation, mental health and COPD groups or young athletes and striving to deliver
a consistently high level of customer service, recognizing the importance of creating an
enjoyable and beneficial experience.
Maintaining good relations with work colleagues, managers, maintenance personnel etc
by being helpful and proactive at all times, working as a team towards a common goal of
producing a smooth customer service experience e.g. in peak periods remaining after a shift
has ended in order to assist fellow fitness instructors when short-staffed.
Producing personalized training programmes, selecting exercises taking into account goals,
any health risks presented, movement and technical ability and/or size and shape, keeping

Reference: 15/10 / E0003

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all information confidential and sharing only with work colleagues so they are aware of any
contraindications.
Setting SMART (Specific, Measurable, Achievable, Realistic, Time-bound) goals with the
customer where appropriate e.g. a new member that is not an experienced gym user.
Familiarizing the customer with the fitness suite equipment and gym environment
(highlighting that the majority of the machines cater for both disabled and non-disabled, and
adapting exercises where necessary).
Being supportive and non-judgmental by building rapport with the customer and gauging
their state of readiness for the session (both mentally and physically).
Providing clear, technically correct instructions, taking into account safety at all times.
Praising and reinforcing good technique and adapting communication style where
necessary (i.e. employing the three main styles of learning - visual, auditory and
kinaesthetic), easing back on customer monitoring as form improves to allow for
independence and growth of confidence. Understanding that good communication is key to
obtaining customer cooperation and understanding, and in building their self-confidence and
self-esteem.
Addressing customer complaints/concerns in a calm manner by actively listening to the
problem, paraphrasing/summarizing main points to obtain clarity, empathizing with their
situation and taking immediate action to resolve the issue, offering an alternative where
appropriate (within professional boundaries and area of expertise). Sharing information
with work colleagues/managers so that they are aware of the situation (depending on the
seriousness of the complaint) and conducting a follow-up with the customer in person, by
telephone or email to ensure they are satisfied with the outcome and/or to offer further
assistance if required.
Being patient, empathetic and supportive, allaying any fears associated with participating
in exercise/physical activity e.g. being aware if a customers anxiety levels are high and/or
fitness levels/confidence is low and taking them to a quieter area of the fitness suite to train
or adapting exercises to match fitness levels.

Desirable Criteria

3. Possess a current recognised qualification in any discipline e.g. kettle bells,

aerobics, spinning etc.
Please detail:
(1) Title of Qualification
(2) Subject
(3) Result and Date Obtained

Number of words available: 375

Yes I hold additional fitness instruction/coaching qualifications:

1) Active IQ Level 3 Personal Training
2) Personal Training
3) Pass 29/07/14
Completing this course qualifies me to work outside the gym environment with the ability
to act as a nutritional adviser. The course content included anatomy and physiology for
health and exercise, the principles of nutrition, goal setting, use of consultations and lifestyle

Reference: 15/10 / E0003

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analysis to develop aerobic/resistance based programmes including the addition of various

training systems, and application of static health and fitness tests.
1) Irish Rugby Football Union (IRFU) Rugby Stage 1 (Long-Term Player Development LTPD)
2) Rugby Stage 1
3) Pass 03/02/2013
1) Irish Rugby Football Union (IRFU) Rugby Stage 2 (Foundation Level)
2) Rugby Stage 2
3) Pass 12/05/2013
Both of these qualifications were obtained via my position as a volunteer sports coach with
Randalstown Rugby Club (Nov 2012 to present) and qualify me to coach children/young
people under the age of 16 years old.
1) Northern Health and Social Care Trust (HSCNI) Walk Leader
2) Walk Leader
3) Pass 10/08/2012
This course enabled me to plan, organize and deliver safe and effective health walks as
part of the Simply Strolling and Nordic Walking programmes ran by the Active Antrim Team/
Countryside Recreation (volunteer from 26/10/2012 to present).
I have also attended sport related workshops:
1) Skills for Sport, fundamentals of movement workshop (agility, balance and coordination)
ran by Sport NI (11/10/2012) which facilitates my position as an Activ8 Wildcats coach
(13/11/2012).
2) Including people with disabilities in your club ran by Disability NI (12/11/2012). This
workshop included examining access to facilities, inclusion in activities and guidelines to
appropriate, acceptable terminology in relation to individuals with a disability.
In addition I have taken ab blast classes in the Antrim Forum fitness suite and circuit classes
for Fit and Active, cardiac/cancer rehab, mental health and COPD groups

Reference: 15/10 / E0003

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I have also recently completed a Masters in Sport and Exercise Psychology (Jan 14 - Jan
15 : awaiting result) which has provided me with the knowledge of how to assist individuals
with their exercise and sporting performance e.g. applying techniques that aid in increasing
motivation and confidence or reducing anxiety levels.
4. Hold a current recognised First Aid Qualification.
Please detail date obtained:

Number of words available: 375

Yes I hold a current First Aid Qualification: SR Training NI (HSENI App No.147) First
Aid at Work 16/09/2012 (valid until 15/09/2015). The course content of this qualification
included the aims of first aid (preserve life, prevent the situation from worsening and promote
recovery), the priorities of treatment using the DR ABC acronym (Danger, Response, Airway,
Breathing and Circulation) as a means to treat any life-threatening conditions in a priority
order in both adults and children, cardio pulmonary resuscitation and the use of an automated
external defibrillator, the recovery position and the recognition and/or treatment of various
injuries/health conditions including:

Head injury (concussion, compression, fractured skull)

Hypoxia
Choking
Anaphylaxis
Asthma attack
Hyperventilation
Collapsed lung
Drowning
Angina/Heart Attack
Shock - e.g. Hypovolaemic/Carcinogenic/Anaphylactic
Wounds and Bleeding - e.g. contusion, laceration, puncture, nose bleeds, eye injuries
Poisons, Burns and Scalds
Fractures e.g. closed, complicated, open and green stick
Sprains and Strains
Hypothermia
Heatstroke
Diabetes
Epilepsy/Seizures

Information relating to RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences

Regulations, 1995) was also provided in addition to the completion of an accident book/first
aid casualty report form.
Automated External Defibrillator (AED) Training Programme - Paul Berry First Aid Training
Certificate No. PBFAT 077/009 (Nov 2014)

Reference: 15/10 / E0003

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Desirable Criteria

5. Hold a recognised Condition Management Qualification e.g. cardiac rehab, exercise

referral, cancer rehab etc
Please detail:
(1) Title of Qualification
(2) Subject
(3) Result and Date Obtained

Number of words available: 750

Yes I hold a recognized Condition Management Qualification gained via the Leisure Industry
Academy, Belfast
1) Active IQ Diploma in Exercise Referral
2) Exercise Referral
3) Pass 02/04/2014
This qualification enables me to offer nutritional advice and lifestyle guidance, and plan and
implement training programmes with individuals diagnosed with low risk medical conditions,
being mindful of the symptoms of their conditions and being aware of the possible side effects
of common medications. The conditions covered by the course included:

Hypercholesterolaemia
Diabetes
Obesity
Hypertension
Coronary Heart Disease
Osteoarthritis
Osteoporosis
Rheumatoid Arthritis
Simple Mechanical Back Pain
Mental Health Conditions - Depression, Anxiety and Stress
Chronic Obstructive Pulmonary Disease (COPD)
Asthma
Total Joint Replacement hip/knee)
Multiple Sclerosis
Parkinsons Disease
Stroke

I also became more aware of the exercise referral process (from GP to fitness environment)
and the role of physical activity in the maintenance of health and well-being/management of a
health condition

Desirable Criteria

6. Have experience in marketing of a Fitness Suite

For all work experience candidates must detail:

Reference: 15/10 / E0003

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(1) Employer Name

(2) Job Title & Duties

(3) Dates Employed (Month & Year)

i.e.
i.e. Jan 09 Jan 11

Number of words available: 750

Yes I have experience in marketing of a fitness suite:

1) Antrim Forum Fitness Suite (and Crumlin Leisure Centre), Antrim Borough Council
2) Casual Fitness Instructor (and recreation attendant in Crumlin Leisure Centre)
3) Work placements March 13 - Sept 13 and Jan 14 - July 14. Employed from Nov 2014 to
present (employed by Crumlin Leisure Centre from Jan 15 to present)
My duties with regard to marketing a fitness suite include:

Welcoming all fitness suite members and visitors by being courteous, introducing myself and
asking if I can assist them.
Giving customers/visitors a tour of the fitness suite (and other areas of the facility) drawing
attention to special features e.g. Antrim Castle gardens/3G sports pitches.
Illustrating the Smartcard kiosks, explaining how the Smart card records performance data
when applied to the Pulse fitness equipment.
Demonstrating the Pulse fitness equipment with television/ipod docking systems and the
free weights area, highlighting that the majority of the machines in the fitness suite cater for
both the disabled and non-disabled.
Discussing the various price and membership options, providing a hard copy for the
customers perusal along with further information on fitness classes available, including the
15 minute abs blast/whole body blitz classes.
Supplying the Active Antrim magazine to promote activities/events held in the fitness suite,
the Antrim Forum in general, Allen Park and local community centres. Distributing flyers
e.g. to customers and local businesses regarding activities/events in order to promote the
facility e.g. Fit and Active, Gymnastics, birthday parties etc.
Introducing customers to other staff members including fellow fitness instructors, health
matters consultants and membership advisors etc so they can become familiar with the
team and feel comfortable and confident with the service provided.
Capturing contact details during peak periods when the membership advisor is unavailable
e.g. when dealing with another customer in order to obtain and provide any other
information that cannot be given at the time e.g. further details regarding direct debit
payment.
Highlighting membership benefits i.e. use of the fitness suite (including free induction), move
it classes, swimming pool, spa and athletics track, in addition to discounted spa therapy/
treatments. Allen Park golf membership and Antrim Forum Eatery. Drawing attention to
the ability to access free wifi. Promoting activities at Crumlin Leisure including birthday
party events with full use of kitchen facilities, two floodlit 3G pitches which combine to
produce a full size rugby/gaelic pitch in addition to 10 changing rooms and the availability of
conference rooms.
Establishing a clean and tidy working environment by ensuring fitness equipment is wiped
down and that weights, swiss balls, mats and benches etc are returned to their correct place
of storage, adequate supplies of paper cups, rolls of tissue, hand sanitizer etc are available
and bins are emptied regularly. Ensuring that changing facilities and toilets are also free
from any rubbish, adequate stock levels of soap and toilet rolls are available and a high

Reference: 15/10 / E0003

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level of cleanliness is established. Ensuring the facility and grounds in general are in line
with health and safety procedures, understanding that first impressions have an impact on
obtaining new customers and maintaining high standards can retain members (and reduce
risk of injury).

Desirable Criteria

7. Have experience of operating a fully computerised tilling and booking system.

For all work experience candidates must detail:
(1) Employer Name (2) Job Title & Duties (3) Dates Employed (Month & Year)
i.e.
i.e. Jan 09 Jan 11

Number of words available: 750

Yes I have experience of operating a full computerized tiling and booking system:
1) Crumlin Leisure Centre
2) Casual Fitness Instructor/Recreation Attendant
3) Jan 15 to present
As part of my duties I have used the Te Leisure system for:

Checking for availability and taking booking of classes/hiring of the halls/pitches.

Adding and receiving notes in order to maintain clear lines of communication with fellow staff
members, managers and the membership advisor, allowing for other members of staff to be
fully informed of day-to-day queries and concerns and to be aware of what is occurring in
the facility/grounds.
Using the system to be proactive with regard to setting up/removal of equipment for events/
activities i.e. having the ability to plan the day/evening ahead to ensure smooth running of
events.
Swiping members into the fitness suite and taking monies when duty manager/membership
advisor is unavailable (e.g. when dealing with another customer) to ensure an effective and
efficient service.

Reference: 15/10 / E0003

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DECLARATION
I understand and accept that all of the information I have provided on this form is complete and
accurate to the best of my knowledge. I understand that if I am found to have given false information or
to have wilfully suppressed any material I will be liable to disqualification and if appointed, dismissal.
Signed: __________________________________ Date: __________________________________
The information on this form is required by Council for the purpose of processing your form. The
information is covered by the provisions of the Data Protection Act 1998. By ticking this box you allow
the Council to process and retain the information for the purpose(s) stated.

Reference: 15/10 / E0003

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