C y p r e s s
T X
7 7 4 3 3
JFJR9377@yahoo.com
https://www.linkedin.com/in/johnjferguson
M o b i l e :
( 8 3 2 ) 2 2 8 - 7 3 8 2
SUMMARY
An accomplished senior information technology professional with seventeen years of experience and a record of focused,
growth-oriented, strategic leadership that drives progress in highly competitive markets. Excellent problem solving,
organizational and decision making skills, coupled with strong team leadership, communication and collaboration
abilities. A proven performer in the development of full IT projects regarding applications, hardware, network and
infrastructures. Effective in completing and supporting high end projects while meeting and exceeding corporate
expectations.
KEY STRENGTHS
ITIL certified
A+
Active Directory
Microsoft Exchange 2010
Blackberry Enterprise Server
v5
Windows Server 2008 R2
CISCO VoIP
CISCO Call Manager v8.0
Citrix VPN v2.0
Websence
Office 365
Netscreen
TCP/IP
LAN
WAN
Storage Area Networks
Dell PowerEdge Servers
Print Technology
IT Service Management
IT Operations Administration
IT Strategy
System Administration
Help Desk Support
Remedy Desk Support
Blackberry
iPhone
Apple OS
Apple Networks
Current TWIC, RIGPASS,
BOSIET, and HUET card
holder
Pacific Drilling
Expert in desktop hardware/software and LAN administration configuration and support for 200+ users.
Part of the Vessel Management Team, accountable for all crew health and safety, 2 years no lost time incidents.
Successfully manage the installation, repair and routine maintenance for all onboard IT infrastructure and software.
Responsible for constant up time for all communications to include VSAT, PABX, PAGA, and SVDR.
Liaison between bridge operations and vendors to include Kongsberg, NOV, ABB and eHawk vessel electronics.
Accountable for IT budget process for Pacific Khamsin that include purchasing, subscriptions, and audit.
EMAS-AMC
IT Manager US Region
Managed service desk operations to ensure efficient, professional and prompt resolution for multiple office locations of over 250
users in the Texas region.
Successfully ensured a one-day turnaround time for 90% of incidents reported by user community.
Responsible for all installation, configuration, and support for 8 servers running Windows 2008 R2 OS environment at offsite
location data center (CyrusOne).
Working knowledge of routing/switching, network security and network protocols as they pertain to Cisco products.
Configured, installed, and maintained LT05 tape backup running Netback up.
Modified and supported all computers and user groups using Active Directory.
Configured, maintained and troubleshoot user accounts through Microsoft Exchange.
Supported VoIP phones through Cisco Call Manager for the Texas region.
Monitored and maintained Blackberry Exchange Server with over 100 company provided Blackberry phones.
Implemented and supported company provided iPhones through Active Sync for over 150 users.
Liaison between company and cellular provider to negotiate for lowest cost of voice, data and text plans.
Implemented Follow Me Print application from Xerox that reduced print costs by 20% by the first quarter.
Used Power Admin to monitor, alert, map, and report network issues and concerns.
Implemented, configured and installed Citrix VPN for remote user access.
Installed, configured and maintained LANs on company vessels through Caprock VSAT satellite system.
Established high service levels for internal and external clients and monitor service delivery to guarantee the agreed upon targets
and standards.
Ensured the company technical documents, diagrams and standard operating procedures and policies are created, accurate and
maintained.
Created training manual for new hire orientation as it relates to IT services and support.
Created internal training programs to help staff with daily activities in Microsoft Office Suite.
Aker Solutions
Amerada Hess
EDUCATION
BS - Computer Science Incarnate Word College San Antonio, TX
Continuing education PMP certification from Villanova University